© 1997 EXECUTONE Information Systems, Inc.
All rights reserved. No part of this document may be reproduced,
distributed, or transmitted in any form, or by any means (graphic, electronic, or mechanical,
including photocopying, taping, or information storage and retrieval systems now known or as
may be hereafter developed) without written permission of EXECUTONE Information Systems.
Medley™ is a trademark of EXECUTONE Information Systems, Inc.
EXECUTONE® is a registered trademark of EXECUTONE Information Systems, Inc.
THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE
WITHOUT NOTICE AS PROGRESS AND ENHANCEMENTS ARE MADE.
Printed in USA
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Table of Contents
1. Introduction..................................................................................................................1
1.1 Hardware..............................................................................................................1
1.2 System Design ..................................................................................................... 2
1.3 Call Processing Features...................................................................................... 5
1.4 Administrative Duties.......................................................................................... 8
2. System Programming Functions.................................................................................. 9
3. General Programming Procedures ............................................................................. 10
3.1 Entering Programming Mode ............................................................................ 10
3.2 Exiting Programming Mode .............................................................................. 10
3.3 Programming Keys ............................................................................................ 11
3.4 Inputting Alphabetic and Numeric Characters .................................................. 12
3.5 System Numbering Plan .................................................................................... 12
3.6 Accessing a User Station from that Station....................................................... 13
4. Specific Programming Procedures ............................................................................ 14
4.1 Function 1 System Parameters .......................................................................... 14
Function 13 Administrator Password ........................................................... 14
Function 14 Set Time....................................................................................14
Function 17 System Speed Dial.................................................................... 14
4.2 Function 3 Extension Programming .................................................................. 15
Function 32 Extension Feature Authorization .............................................. 15
4.3 Function 5 Voice Mail Programming................................................................ 16
Function 53 Guest / Information Mailboxes................................................. 16
Function 54 Group Mailboxes (including Broadcast) .................................. 17
Function 56 Cascade Paging Mailboxes....................................................... 18
4.4 Function 6 Recording ........................................................................................ 19
Function 61 Record System Prompts ........................................................... 19
Function 62 Record Directory Names .......................................................... 21
Function 63 Message On Hold Programming .............................................. 21
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4.5 Function 7 Reports............................................................................................. 23
Function 72 Line / Auto Attendant Report ................................................... 23
Function 73 Extension / Department Report ................................................ 23
Function 74 Voice Mail Statistics Report..................................................... 23
Function 75 System Speed Dial Report........................................................ 23
5. Programming Tutorial ................................................................................................ 24
Function 32 Extension Feature Authorization.............................................. 24
Function 53 Information Only Mailbox ....................................................... 25
Function 53 Guest Mailbox .......................................................................... 25
Function 54 Group Mailbox for One Owner ................................................ 26
Function 54 Group Mailbox for Multiple Owners ....................................... 26
Function 56 Cascade Paging Notification .................................................... 27
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1. INTRODUCTION
Medley™ is an advanced small business telephone system with built-in voice
processing, automated attendant and voice-mail capability. The system’s
combined functions are controlled by a single processor and by a single set of
proprietary operating system software. Its features and functions include the
following:
• A 16 x 34 digital telephone system
• 10 voice mail ports
• Automated attendant
• Automatic call distribution (ACD)
• Message on hold
• Caller ID
• Call traffic and call activity reports
Medley is a single system that performs both telephone and voice mail func-
tions using a single processor, storage medium, and voice processing DSP.
With no boundaries between these once separate tasks, Medley delivers the
greatest possible efficiency and cost effectiveness.
1.1 Hardware
Hardware consists of the system cabinet and power source, the optional expansion cabinet, and up to 32 M64 phones.
System Cabinet and Power Source
The compact, wall-mounted cabinet houses the processor, memory, and station
interfaces. It is powered by a small external wall-mount transformer. The base
unit is capable of supporting up to eight CO lines, 16 feature phones, and two
analog ports.
Expansion Cabinet (Optional)
A piggyback expansion cabinet can be added for an additional 8 x 16 configuration without increasing the system’s “footprint.”
M64 Phones
The M64 phones provide advanced call handling features, an LCD display, and
built-in speaker phone capability.
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1.2 System Design
The system includes the following design features:
Voice prompts and Voice prompts and the LCD display guide users
64-character LCD through programming and operation. The LCD
display display also shows such information as how
many new and old messages waiting in voice
mail, caller ID (if active), and how many calls
are holding for ACD agents.
Help The HELP key provides voice and LCD expla-
nations of programming and all commonly used
phone features.
Private line Lines are programmed to ring directly to a
preset station, department or mailbox.
Programmable keys These 15 lighted, programmable keys provide
one-touch transfer to stations, mailboxes, or
departments; direct line keys; speed dial; or
other feature access.
Line groups Each outbound line is assigned to a group. Icons
on a user’s LCD display shows how many lines
exist, whether or not each line is in use.
Guest extensions Guest extensions are voice mailboxes for
employees who work outside the office. A guest
extension makes it appear as if an off-site
employee has a live station in the office. People
calling the office phone system can be transferred to the extension.
Common audible One of the system’s analog ports can be desig-
nated to provide common audible (e.g. bell,
chime, etc.) ringing to provide simplified line
pickup from any station during the night mode.
Paging There are three built-in paging zones and one
all-page via a fixed feature key.
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External paging A CO line connection or one of two preassigned
interface analog ports can be used for simplified connec-
tion to external overhead paging equipment.
FAX transfer If a FAX tone is detected upon answer by the
auto attendant, the call will automatically be
transferred to the analog port set as a FAX
extension.
Remote system System updates are accomplished via a built-in
software updates 14.4 Kb modem. System software or built-in
voice prompts are factory updated through dialup rather than by costly and time-consuming
EPROM replacement. Dealers can also use the
modem port for remote real-time monitoring of
system activity and for debugging.
911 alert This feature provides immediate line access if
any station dials 911 to report an emergency. A
warning message will sound at extension 100
and the LCD display will show “911 CALL
FROM X102 JOHN JAMES”.
Call statistics Medley tracks call activity by line, extension,
and department. Medley also tracks voice mail
activity. The system administrator can print
reports.
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Voice mail The VM key provides one-stroke, immediate
connection to voice mail features, including the
following:
Automatic Mailbox Creation
From the moment a Medley system is up-andrunning, mailboxes are automatically created
with generic greeting and forwarding default
values for all users. If they want, users can then
create their own custom greetings.
Message Waiting Indication
The unit will automatically activate the phone’s
message light and provide a real time display on
LCD of type and number of messages.
Duration Display
As a message is played, the LCD display shows
its duration from the beginning of playback and
counts down to message completion.
Call Screening
A user can monitor incoming calls in the same
way as is done on a home answering machine. If
the user activates monitor mode, then when a
caller begins leaving a message, his or her voice
is output to the user’s speaker, giving the user
the option of intercepting the call or allowing
the message to be completed.
Personal Greeting Reminder
A user can activate this feature to automatically
play his or her personal greeting the first time
the phone is used after an absence, ensuring
removal of an outdated greeting. The user can
then keep or change the greeting.
Voice Groups
A user can leave a single message in several
user’s mailboxes by pressing the VM key and
then the desired station keys.
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1.3 Call Processing Features
Medley provides seamless operation and call processing. No hookflash or call
progress monitoring is required, resulting in the fastest call processing available.
Record conversations During any conversation, a user can press the
REC key and record the conversation for later
retrieval. Users can record personal reminders
by lifting the handset and pressing the REC key
on the phone.
Service observing Stations designated to observe can be allowed to
monitor conversations on specified stations.
Toll restriction You can limit user access to toll calls.
Day and night operation You can program both a day and a night main
greeting and day and night call processing for
automatic operation. The operator can manually
change between day, night, holiday, and automatic modes with the press of a key.
Delayed ringing Delayed ringing options allow flexibility in
answering incoming calls. For example, an
incoming call intended for a sales person or
department can be sent to an administrator, and
ultimately to a chime for any available person to
answer. The feature is programmed on a line-byline basis.
Hold recall You can set the amount of time that elapses
between placing a call on park or hold and when
that party is recalled.
Auto attendant Auto attendant gives branch options for callers,
who press keys according to the information,
person, or department they want. Auto attendant
can have as many as eight options, down to six
levels deep.
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Message on hold Message on hold (MOH) allows for traditional
announcements or music to be played to callers
who are on hold. Three generic hold messages
are stored on disk. Up to five custom recordings
can be downloaded.
On-hold dialing If the MOH source is being generated by the
system, DTMF receivers continuously monitor
the line, allowing callers on hold or in ACD
queue to dial other options such as extensions or
the operator.
ACD Calls are presented to the longest idle ACD
agent or, if all agents are busy, callers are held
in queue and presented as agents become
available. Possibilities include up to 10 agent
groups with up to 32 agents in a group.
Caller ID With caller ID service activated, the name and
number of the calling party is displayed on
incoming calls and during call waiting. Additionally, the caller ID can be used for automatic
callback. Some limitation based on the service
provider and the local dialing patterns may exist.
Call waiting A second call to a station is indicated by an
audible tone and a display message.
Call pickup A user can answer another ringing station or a
common bell.
Call transferring You can perform both supervised and blind
transfers.
Call forwarding A call can be forwarded to another extension or
mailbox when the intended extension is busy or
not answered.
Conference calling Up to 12 parties can be in conferences at the
same time; up to four parties in a single conference. The originating extension must remain in
the conference.
Do not disturb A user can activate the feature with the single
press of the DND key while the phone is idle.
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Flash control System programming of the flash duration
provides for flexible usage behind central office
switches, Centrex, or PBXs.
Hands-free answer Station users can program their phone for hands-
free answer (voice announce) for station-tostation calls.
Redial If an attempt at an outside call is unsuccessful,
press the single RDL key for any subsequent
attempts.
Line queuing Should a call be attempted when all outside lines
are busy, users can elect to be called back and
advised by voice announcement as soon as a line
becomes available.
System speed dial Up to 100 names and associated numbers are
stored at a system-wide level.
Mute This fixed key mutes the hands-free microphone
or handset microphone if pressed during a call.
ExecuDex ExecuDex is an electronic address book that lets
each station store up to 100 caller ID names and
numbers for auto dial.
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1.4 Administrative Duties
The system administrator’s duties can include the following:
• Assign stations to employees.
• Assign features to stations.
• Maintain any employee directory.
• Assign, edit, and delete special mailboxes: Guest/Information, Group, and
Cascade Paging.
• Rerecord prompts. Medley has all necessary prompts prerecorded to assist
in initial setup. You can rerecord some or all.
• Rerecord the main greeting.
• Changing between day and night modes.
• Printing statistical reports.
• Training new employees on the system. You should assist each user in
becoming familiar with station programming and learning to rely on the
verbal help mode.
Once the system has been programmed, day-to-day operation will go largely
unattended.
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2. SYSTEM PROGRAMMING FUNCTIONS
System Parameters
Administrator Password
Set Time
System Speed Dial
Extension Programming
Extension Feature Authorization
Voice Mail Programming
Guest / Information Mailboxes
Group Mailboxes
Cascade Paging Mailboxes
Recording
Record System Prompts
Record Directory Names
MOH Programming
MOH Source
Record MOH
MOH Volume
Reports
Line and Auto Attendant Statistics
Extension and Department Statistics
Voice Mail Statistics
System Speed Dial List
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3. GENERAL PROGRAMMING PROCEDURES
Any telephone can access Medley programming, but only one phone can be in
programming at a time. You can program Medley while the system is operating. In programming mode, you hear voice prompts from the telephone and you
see your options and choices on the LCD display. Once you get familiar with
the system, you don’t have to let a voice prompt complete before pressing a
key.
3.1 Entering Programming Mode
1. Press the MENU (F1) key.
2. PARK 3 (to stop the station programming prompt).
3. Input the administrator password. The default is “456.”
4. Press #.
While in programming mode, your extension is automatically placed in
DND until you exit programming mode.
3.2 Exiting Programming Mode
• Hang up the handset or press the HF key.
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3.3 Programming Keys
During programming, the top line of the LCD shows the current item being
programmed and the second line is the “input” line.
TO PRESS DESCRIPTION
Enter # Confirms a new or existing
entry and advances to the next
programming step.
When an option allows you to
input multiple entries (such as
a list of extension numbers),
you separate each entry by #.
Pressing ## exits the list.
Toggle PARK 3 Scrolls through possible
selections on the LCD display.
A “>” (greater than sign) at
the right of the display indicates additional choices are
available.
Back up * Backs up to the previous
prompt without changing the
current prompt’s value.
Delete HOLD Deletes data or recording.
Help MENU (F1) When pressed during pro-
gramming, gives more detailed instructions.
Exit • HF or Exits programming mode and
• Hang up handset removes the extension from
DND.
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3.4 Inputting Alphabetic and Numeric Characters
Names for extensions, departments, and branch IDs can be input by pressing
the dial pad key that corresponds to the character to be entered. The key’s
possible entries will change each time the key is pressed. When the desired
character is displayed, press # to confirm, and the cursor will move to the next
character position. Note that the “1” key options are Q, Z, a space, and 1.
Example: To input a ‘B’, press the ‘2’ key twice (the
possible options to scroll through are A, B, C, 2).
When B is displayed, press # to confirm and to move
to the next character to be input. Press the BACK key
to delete any errors. ## completes the name.
3.5 System Numbering Plan
The system’s fixed numbering plan is as shown:
1 to 16 CO Lines
100 Operator Extension (default)
100 to 131 User Extensions
191 to 192 Analog Extensions
200 to 209 Department Pilots
300 to 499 Guest / Information Mailboxes
500 Broadcast Mailbox
501 to 516 Group Mailboxes
520 to 529 Cascade Paging Mailboxes
530 to 550 Recordable System Prompts
560 to 563 Fixed Feature Keys
560 Manual Day/Night Key
561 Service Observing Key
562 ACD Agent Wrap Key
563 Caller ID ExecuDex Key
590 to 598 MOH Recordings
600 to 699 System Speed Dial
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3.6 Accessing a User Station from that Station
Should a user forget his password or if an employee leaves the organization,
this feature allows you to access the user station’s programming mode and
operate within it.
To access user station programming:
• From the user’s station, input the administrator password when the system
prompts for the user password.
Example: From station 105 entering 456# instead of
the user password (105#), will enter the station for user
programming (default passwords are used here for
example purposes).
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4. SPECIFIC PROGRAMMING PROCEDURES
This chapter explains the various programming functions. (To program, you
must first enter the program mode, as explained in
Chapter 3, “General Pro-
gramming Procedures.”)
4.1 Function 1 System Parameters
Function 13 Administrator Password
This displays the existing password and prompts for a new one. The password
can be 2- to 8-digits long. Write down any new password in a safe place.
Default password = 456
Function 14 Set Time
A new time is input in a twelve hour format. Input “1233” for 12:33, or “315”
for 3:15. Select AM or PM by pressing the PARK 3 key.
NOTE: The system will maintain the correct time, even in the event of a
power loss. The date is installed at the factory and requires no updating.
Function 17 System Speed Dial
Up to 100 system speed dial names and associated numbers can be stored in
location numbers 600 to 699 for access by any station. System speed dial is
available to a station regardless of the station’s line access or toll restriction.
To enter a system speed dial number.
1. Enter the 3-digit bin number that you are programming.
2. Enter a 10-character name. This is required.
3. Enter the number to be dialed (including the line group 9, 8, or 7).
The number can be up to 30 digits long, including the characters #, *, F
(flash), or P (for a 2-second pause). These are inserted by pressing the
PARK 3 key to select the desired character. Press # to confirm the inserted character and continue. Press ## to complete the entry.
Press DEL to delete a number or name. To delete an entire speed dial
number and name, press DEL to delete the location number.
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4.2 Function 3 Extension Programming
Function 32 Extension Feature Authorization
You can allow or deny many features on an extension-by-extension basis.
Users can only program allowed features by using a combination of voice and
LCD prompts from their phone.
Chapter 5, “Programming Tutorial,” gives
programming examples.
Steps for extension feature authorization:
1. Extension Number: Enter the extension number to program.
2. Extension Name: Name the extension (if not previously named).
For each of the following features, press the PARK3 key to select YES or NO.
See
Chapter 1, “Introduction” and Chapter 5, “Programming Tutorial,” for a
detailed description of each.
3. Call Waiting: Allows the user to turn call waiting on or off for his station.
4. Do Not Disturb: Allows the user to activate DND from his station.
5. Auto Attendant Block: Blocks calls from being transferred to the station
from the auto attendant.
6. Live Recording Feature: If enabled, will allow the user to record conversations.
7. Service Observing: Allows the user to monitor the conversations of those
stations listed in the service observing list for his station. If service
observing is YES, a list of allowed extensions must be input.
NOTE: A department number can be entered as an extension
in the service observing list and will then automatically include
all members of the department even if the members of the
department are later changed.
CAUTION: Federal law prohibits monitoring of personal
(nonbusiness) telephone calls.
8. Toll Restriction: Allows the user to place toll calls. If denied, the user can
only make non-toll calls or calls to numbers listed in the Allow Exception
table.
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4.3 Function 5 Voice Mail Programming
All programmed extensions have a generic personal greeting “You have
reached the mailbox for extension xxx”. This greeting should be replaced with
a personalized greeting by the mailbox user.
Function 53 Guest / Information Mailboxes
Mailboxes numbered from 300 to 499 can be programmed as either guest or
info mailboxes. Guest and info mailboxes are created or deleted here, but are
turned “on” only when a personal greeting (the information to be played) has
been recorded. Deleting the personal greeting will turn “off” the mailbox.
Guest Mailboxes
Guest mailboxes are designed to be used by personnel such as outside
sales or manufacturing personnel who do not have an extension assigned
to them. A guest mailbox requires no programming other than the name
assigned.
Default = 300 to 499 as guest
NOTE: A guest mailbox can be handled like a regular extension (e.g.
listed in the directory, assigned a station key, etc.).
A guest mailbox cannot have a message light. Messages are retrieved
from the outside by dialing * and the mailbox number during the main
greeting. Messages are retrieved from a station by pressing the
VOICEMAIL key, *, and the mailbox number.
Information Mailboxes
Information mailboxes can be used to give callers information on a
variety of different subjects by “publishing” these mailbox numbers.
Information mailboxes are identical to guest mailboxes except that the
caller will not be given a record tone after the personal greeting (the
information to be played). Instead, the caller will be forwarded as programmed in this function (default is the caller will be disconnected after
the information is played).
Maximum length of the record time = 14 minutes
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Steps for programming mailboxes:
1. Mailbox Number: Input a mailbox number 300 to 499.
2. Name: The mailbox name is used for the LCD Display, reports, and as a
programming aid. The name length can be no longer than 10 characters.
Default = the mailbox number
3. Type
Options = guest or information
4. Call Forward (Information Mailbox only): An information mailbox can be
set to call forward after the personal greeting has played to an extension,
department, a mailbox or a branch ID for day mode and differently for
night mode.
Default = ID 9999 (automatic disconnect)
Chapter 5, “Programming Tutorial,” gives programming examples. Below is an
example of a completed programming worksheet.
MB NAME TYPE CF DAY CF NIGHT
300 Dana Guest
302 Literature Information X / MB / ID X / MB / ID
Function 54 Group Mailboxes (including Broadcast)
Group Mailboxes
Up to 16 group mailboxes (501 to 516) can be assigned (each group mailbox
can have up to 16 members). These can be used by anyone (who knows the
password) to leave messages for all users listed as members of that group. The
administrator or group mailbox “owner” may set or change the list of group
mailbox members.
A group mailbox is turned “on” (able to record and playback messages) only
when a mailbox greeting has been recorded by the user (for example, “This is
the group mailbox for East Regional Sales”). Deleting the group mailbox
greeting will turn “off” the group mailbox. Any outstanding messages will
remain in its members’ mailboxes until erased by each member.
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To enter group mailbox 510 as a user, dial 510 and enter the password. This
will allow the group mailbox owner or anyone with the password to record a
group message. Press the VOICEMAIL key, then press *, and then press 510 to
hear or delete any group messages that remain in the mailbox. Press the MENU
(F1) key, then *, and then 510 to program the group mailbox.
If “0” is programmed as the password, anyone can leave group messages or
program the group mailbox.
If a user saves a group message, it will be saved as a “new” message.
Broadcast Mailbox
Mailbox 500 is a special group mailbox for leaving messages for every user
who has a mailbox turned on and who has recorded a personal greeting. The
broadcast mailbox cannot have its user list edited. Guest mailboxes are not
included in the broadcast group.
Function 56 Cascade Paging Mailboxes
In addition to individual mailbox paging, up to 10 cascade paging mailboxes
(in range 520 to 529) can be created. These can be assigned to anyone who
requires additional levels of paging beyond the single level available in all user
mailboxes. The paging numbers and number of times each is to be paged
before the next paging number is added are programmed in this function.
Up to three paging numbers of up to 24 digits each can be programmed by the
user to be paged whenever a new message is taken in the mailbox. The system
will page the first paging number (for the number of times listed) and then add
the second paging number (for the number of times listed) and then add the
third paging number and will continue to page all three pagers until the message has been retrieved. The period of minutes between pages is the interval set
by the installer.
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4.4 Function 6 Recording
Function 61 Record System Prompts
System Prompts
The system prompts are played to an outside caller at different points in the call
routing or mailbox functions. These system prompts have been prerecorded at
the factory but may be rerecorded.
Auto Attendant Prompts
The auto attendant branch prompts (such as the main greeting or sub-menus)
are recorded by inputting the branch ID number as the prompt number.
Recording
Practice the prompt by recording and rerecording – starting and stopping with
the 1 key. When satisfied with its quality, press the # key to confirm. Delete a
recording by pressing the HOLD key (instead of #) will return to the default
recording (if a system prompt).
Busy Prompt (530)
The busy prompt is played to the outside caller if an extension is busy.
Default = “That extension is busy.”
Hold Prompt (532)
The hold prompt is played to the caller after he has made a menu selection or
has input an extension number.
Default = “One moment please.”
Q/Z Prompt (534)
The Q/Z prompt may be played to a caller who has selected an alphabetic
directory. The caller is instructed to use the “1” key for the letters Q or Z since
these two letters do not appear on the phone keypad. This prompt is played at
the end of the first directory prompt and is played only if a name in the directory starts with a Q or Z.
Default = “For the letters Q or Z use key number 1.”
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No Names Matched Prompt (535)
This prompt is played to the caller if, in a directory branch, the first letter he
selected does not have any names associated with it; or he has listened to all of
the names played and has not made a selection. After this prompt is played, the
system will forward the call to the extension, branch or mailbox as programmed in call forward no response.
Default = “No names matched, one moment please.”
Leave a Message Prompt (536)
To reduce the recording requirements for mailbox user, this prompt is played at
the end of the mailbox user’s personal greeting and instructs the caller as to
how to leave a message or other options.
Default = “To reach the operator press 0 or to leave a message begin record-
ing at the tone. Press 1 when finished.”
End of Recording Prompt (537)
After a caller leaves a message and presses 1 to stop recording, this prompt
instructs the caller as to other options.
Default = “To continue this recording press 1, to return to the main menu press
8, or if finished press star and hang up.”
ACD Queue Prompt (538)
The first prompt played to a caller when all extensions are busy in an ACD
department.
Default = “All agents are currently assisting other customers. Please hold,
your call will be answered in the order received.”
ACD Hold Prompt (539)
This prompt is periodically played to callers on hold in an ACD department
when all extensions are busy.
Default = “All agents are still busy assisting other customers. Please hold,
your call will be answered in the order received.”
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Holiday Main Greeting Prompt (540)
This prompt is played to callers when the system has been manually placed in
holiday mode.
Default = “Thank you for calling, our office is closed in observance of the
holiday. You may dial your party’s extension, at any time, or please
call back during normal business hours.”
Note that night mode programming for call routing will be followed while in
holiday mode.
Function 62 Record Directory Names
This function is accessible only if a directory branch has been created as part of
auto attendant programming.
To record a directory name:
1. Input the extension number.
2. Press 1 to begin recording the associated name.
3. Press 1 when finished.
4. Press # to accept recording.
If the directory type is by alpha, the name key (first letter of either the first or
last name) must also be programmed in this function. The name key field is the
numeric equivalent to the letters appearing on a phone keypad (for Q or Z use
key number 1).
Make photocopies of the blank worksheet for preparing directories and making
future changes. As names change, you can enter this function and change any
field via the administrator password.
Function 63 Message On Hold Programming
MOH can be either live music (with an external music source connected to the
MOH connecter located on the side of the cabinet), or prerecorded music or
messages can be stored on the disk and played continuously to a caller on hold.
The MOH prompts are played as a loop because callers might connect at
different times during continuous playback.
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Three default, generic MOHs are stored as prompt 591, 592 and 593. Up to five
custom MOHs can be loaded into the system by using a cassette recorder
connected to the MOH connector and stored as prompts 594-598.
Source to callers on hold:
Prompt 590 Live external source
Prompt 591 Three minutes of uninterrupted prerecorded music
(for use with ACD if desired).
Prompt 592 Periodic prompts to “Please continue to hold.”
Prompt 593 Periodic prompts to continue to hold or to dial 0 for
the operator or dial an extension number if known
Prompt 594-598 Customer recorded message on hold
Function 631 MOH Source
This selects the source that will be played to callers on hold.
Range = 590 to 598.
Default = 592 (generic message on hold)
Function 632 MOH Recording
To record an MOH:
1. Connect the message or music source to the MOH port on the side of the
cabinet.
2. Input the prompt number to be recorded.
3. Press 1 to begin recording.
4. Press 1 when finished.
5. To aid in queuing, the source will be played through the phone’s speaker
while recording. The recorded material will then playback just as any
other recording, press # to accept the recording. The recorded material
should not have a “beginning” or “end” so that playback can loop continuously.
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4.5 Function 7 Reports
For you to view a report, the Medley system must be connected to either a
standard serial printer or a computer with a monitor. If it is not, ask your
installer to make the connection.
When printing from the PC to a laser printer, use a fixed proportional font such
as Courier New, 9 points or smaller.
A report can be run with either the data saved for inclusion in future reports or
the data and totals cleared, though the System Speed Dial Report can not have
the data cleared.
In the following reports, outbound calls shorter than one minute are not counted
in system totals.
Function 72 Line / Auto Attendant Report
This report shows line usage.
Function 73 Extension / Department Report
This report shows extension usage.
Function 74 Voice Mail Statistics Report
This report shows message activity in each mailbox. The report groups mailboxes according to type: station mailboxes, guest mailboxes, group mailboxes,
and cascade paging mailboxes.
Function 75 System Speed Dial Report
This report lists all system speed dial numbers. Distribute a copy to those who
are authorized to use them.
1997
24
5. PROGRAMMING TUTORIAL
This chapter is a tutorial providing programming examples for some of
Medley’s functions.
Function 32 Extension Feature Authorization
Station Class of Service Programming
Customer Requirement A company wants its employees to have
all features allowed and to have a lobby
phone that can only make intercom or
local calls and cannot be reached by
someone dialing the extension number.
It wants a conference room phone that
can record conversations, make toll
calls, and be placed in DND.
Programming Technique See the sample worksheet.
Sample worksheet:
EXT NAME CAMP DND AABlock REC S / OB TOLL
100 JANE Y Y N Y N Y
101 ROGER Y Y N Y N Y
102 SALLY Y Y N Y N Y
110 LOBBY N N Y N N N
111 CONF RM N Y Y Y N Y
1997
25
Function 53 Information Only Mailbox
Customer Requirement A small real estate company wants to
publish a list of houses, along with
instructions for getting additional
information. During the daytime, the
caller hears the information and is
transferred to the operator. During the
night, the caller hears the information
and is disconnected.
Programming Technique Those interested can call the main
number and enter the corresponding
extension number at the main greeting.
A description of each house is recorded
as the “personal greeting” for the
corresponding information mailbox.
Mailboxes 300 to 499 can be used.
Sample worksheet:
EXT TYPE NAME CF DAY CF NIGHT
300 Information House 6044 X100 9999
Function 53 Guest Mailbox
Customer Requirement A company wants its outside sales rep
to receive messages at the home office.
Programming Technique In the sample worksheet below,
Thomas has been given extension/
mailbox number 321. Any outside caller
can dial 321 at the main greeting or
select his name from the directory and
be transferred to his mailbox.
Additionally, 321 could be programmed
as a station key on anyone’s station inhouse. Or Thomas could have the
system page his pager to notify him of
new messages.
Sample worksheet:
EXT TYPE NAME CF DAY CF NIGHT
321 Guest Thomas
1997
26
Function 54 Group Mailbox for One Owner
Customer Requirement Jane wants to be able to periodically
leave the same message for her five
sales reps.
Programming Technique Jane is assigned a group mailbox
number in the range 501 to 516. The
installer, administrator or user can
program the list of member’s mailbox
numbers. In this case, Jane would not
give out the group mailbox number 501
or password since she will be the only
one leaving group messages.
Sample worksheet:
MB Members
500 All (Broadcast )
501 114, 115, 108, 109, 111
Function 54 Group Mailbox for Multiple Owners
Customer Requirement Jane, in the preceding example, also
wants to be able to have her five sales
reps leave sales tips for each other.
Programming Technique Jane is assigned an additional group
mailbox number. In this case, Jane
gives out the group mailbox number
502 to her reps and sets the password to
“0” so that anyone calling 502 can leave
a message without entering a password.
She also adds her extension number
(110) to the list.
Sample worksheet:
MB Members
500 All (Broadcast)
501 114, 115, 108, 109, 111
502 114, 115, 108, 109, 111, 110
1997
27
Function 56 Cascade Paging Notification
Customer Requirement A company with an after-hours tech on
call wants the tech paged when an
emergency message is taken. If the tech
does not respond within one hour, the
company wants the supervisor paged,
and then after another hour the
department manager.
Programming Technique A cascade paging mailbox 520 is set up
for the Tech Department. Calls are
forwarded to the mailbox either as a no
answer from the tech support
department pilot or as a result of the
caller selecting “emergency page” as
one of the options presented by the auto
attendant during night mode.
In the sample worksheet below, the oncall-pager (4228621) is passed to the
technician on duty each night. 5962322
belongs to the supervisor and 5966565
belongs to the department manager. The
period of time before adding the next
pager is a function of the number of
times programmed here and the interval
programmed in Function 55.
Sample worksheet:
MB 1st NO. Times 2nd NO. Times 3rd NO.
520 5558621 4 5552322 4 5556565
1997
i
Index
Symbols
# key
11
* key
11
911 alert
3
A
accessing user stations
13
ACD
6
ACD hold prompt
20
ACD queue prompt
20
administrator , duties
8
analog extensions
12
analog ports1,2,
3
auto attendant
5
prompts
19
B
broadcast mailbox
12,17,18
busy prompt
19
C
call fo rwarding
6
call pickup
6
call screening
4
call transferr ing
6
call waiting
6
caller ID
6
cascade paging mailboxes
12,18
tutorial
27
characters, inputting
12
CO lines1,
12
conference calling
6
D
department pilots
12
DND key
6
do not disturb
6
E
End of Recording prompt
20
entering programming mode
10
ExecuDex
7
e xiting programming mode
10
e xpansion cabinet
1
extensions
12
features , authorizing
15,24
programming
15
F
FAX
3
features1,2,
5
fixed feature keys
12
fixed numbering plan
12
flash
7
function 1
14
function 13
14
function 14
14
function 17
14
function 3
15
function 32
15
tutorial
24
function 5
16
function 53
16
tutorial
25
function 54
17
tutorial
26
function 56
18
tutorial
27
function 6
19
function 61
19
function 62
21
function 63
21
function 631
22
function 632
22
function 7
23
function 72
23
function 73
23
function 74
23
function 75
23
functions, programming9,
10
1997
ii
G
group mailbo xes
12,17
tutorial
26
guest extensions
2
guest mailbox es
12,16
tutorial
25
H
hands free
7
hardware
1
help
2
HF ke y
11
hold5,
6
HOLD ke y
11
hold prompt
19
Holiday Main Greeting prompt
21
I
information mailbox es
12,16
tutorial
25
inputting characters
12
K
ke ys used in progr amming
11
L
LCD display
2
Leav e a Message prompt
20
line groups
2
M
M64 phones
1
mailboxes
16,17,18
tutorials
25,26,27
main greeting
5
MENU ke y
11
menu, programming
9
message on hold
6
programming
21
recording
22
source, selecting
22
message waiting
4
modem
3
MOH
6
programming
21
recording
22
recordings
12
source
22
mute
7
N
No Names Matched prompt
20
numbering plan
12
O
operator extension
12
P
paging
2
PARK 3 key
11
passw ord
14
personal greeting reminder
4
phones
1
power source
1
programmab le keys
2
programming
10
entering
10
exiting
10
keys
11
menu
9
tutorial
24
prompts
19
Q
Q/Z prompt
19
R
recordable system prompts
12
recording
19
conversations
5
directory names
21
system prompts
19
redial
7
remote software updates
3
reports
23
ringer
5
1997
iii
S
screening calls
4
service observing
5
set time
14
software updates
3
speed dial, system7,
12,14
stations, accessing user stations
13
system cabinet
1
system numbering plan
12
system parameters
14
system prompts
19
system speed dial7,12,
14
T
time
14
toll restriction
5
transf ormer
1
tutorial
24
U
updates, software
3
user stations, accessing
13
V
voice groups
4
voice mail
4
programming
16
voice prompts
2
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