Excel Mobil User Manual

EXCEL

EXCEL

EXCEL

EXCEL

EXCEL

User Manual

Excel Mobil

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

YOU AND/OR YOUR ATTENDANT MUST READ AND FULLY UNDERSTAND

THIS MANUAL BEFORE USE.

General Information

You have just purchased a wheelchair from Van Os Medical UK Ltd. We want to thank
you for your confidence in our Excel products. The wheelchair is a quality product.

The policy of Van Os Medical UK Ltd. is to continuously improve the quality and
reliability of our products. We reserve the right, therefore, without proper
notification, to alter this guide.

It is important that you read this manual carefully. The manual contains important
information on the safe use and maintenance of your manual wheelchair. We
recommend that you keep this manual, it is also your proof of warranty and it can
come in useful later.

The safety instructions in this guide are general guidelines that should be seen as
broad guidelines.

Your new wheelchair requires frequent maintenance much of which you can do
yourself. We want you to take your wheelchair once a year to be inspected by an
expert.

Caution!

In this guide you will find informative notes and warnings. These are clearly
identified by the symbols and the appearance of the text.



Tip

Information.



Warning:

To avoid personal injury, follow the instructions.

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

Enter the information from your authorised dealer:

Company : …………………………………………………………………

Address: …………………………………………………………………

…………………………………………………………………

Telephone number: …………………………………………………………………

Fax number: …………………………………………………………………

E-mail address: …………………………………………………………………

Website: …………………………………………………………………

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

1 INDENTIFICATION .................................................................................................................... 4

2 GENERAL EXPLANATION OF YOUR WHEELCHAIR ....................................................................... 5

2.1 COMPONENTS OF THE WHEELCHAIR ..............................................................................................5

2.2 GENERAL EXPLANATION OF THE FUNCTION AND POSSIBILITIES OF YOUR WHEELCHAIR ................................5

3 SAFFETY REGULATIONS ............................................................................................................ 6

3.1 GENERAL SAFETY ......................................................................................................................6

3.2 WARNINGS FOR SAFE USE ..........................................................................................................6

4 USER INSTRUCTIONS ................................................................................................................ 7

4.1 SAFETY TIPS ............................................................................................................................7

4.2 NEGOTIATING PAVEMENTS AND UNEQUAL SURFACES ........................................................................8

4.3 GOING UP AND DOWN RAMPS .....................................................................................................9

4.4 GOING UP AND DOWN STAIRS .....................................................................................................9

5 INSTRUCTIONS FOR USE AND MOUNTING OPTIONS ............................................................... 10

5.1 TECHNICAL INFORMATION ........................................................................................................10

5.2 UNFOLDING AND FOLDING THE WHEELCHAIR.................................................................................11

5.3 USE OF THE FOOTPLATE AND FOOTREST .......................................................................................11

5.4 ARMRESTS ............................................................................................................................13

5.5 BRAKES ................................................................................................................................15

5.6 THE FOLDING BACKREST ...........................................................................................................15

5.7 USING THE PUSH HANDLES .......................................................................................................16

5.8 USE OF THE SEAT BELT .............................................................................................................17

5.9 USE OF THE QUICK RELEASE REAR WHEEL......................................................................................17

6 TRANSPORT THE WHEELCHAIR ............................................................................................... 18

6.1 DE-ASSEMBLY .......................................................................................................................18

6.2 ASSEMBLY ............................................................................................................................18

7 MAINTENANCE....................................................................................................................... 18

7.1 TYRES ..................................................................................................................................18

7.2 BRAKES ................................................................................................................................18

7.3 CROSS FRAME .......................................................................................................................18

7.4 REAR WHEELS........................................................................................................................18

7.5 FRONT CASTOR AND FRONT CASTOR FORK ....................................................................................19

7.6 UPHOLSTERY .........................................................................................................................19

7.7 CLEANING ............................................................................................................................19

8 PROBLEM ANYLYSIS AND SOLUTIONS ..................................................................................... 20

9 WARRANTY ............................................................................................................................ 21

9.1 WARRANTY APPLICATION .........................................................................................................21

9.2 WARRANTY DEFINITION ...........................................................................................................21

10 GENERAL MAINTENANCE INSTRUCTIONS................................................................................ 22

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

6

7

1 INDENTIFICATION

Your Excel Mobil wheelchair is equipped with a unique serial number. You can find
this number on the frame of your wheelchair. Below is an example of the frame label
on which you can find the identification number. Furthermore you will find the
explanation of the various data stored on the frame label listed below.

1. Model name The model name from your wheelchair.

2. Definition Description of the design of your wheelchair.

3. Warranty This is the warranty period. Chapter 9 describes

your warranty terms and conditions in more
detail.

4. Serial number The unique serial number. You will need this

number when making technical requests or if
warranty parts are required.

5. Maximum weight The largest occupant weight allowed for your

wheelchair.

6. Production date Production date of your wheelchair.

7. Type number This number indicates what type of wheelchair

you have, again this is always required when
making technical calls.

6

4 4 1

2 3 7

5

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

17

2 GENERAL EXPLANATION OF YOUR WHEELCHAIR

2.1 Components of the wheelchair

1

In depth adjustable push handle

9

Backrest

2

In depth adjustable arm pad

10

Armrest

3

Rear wheel

11

Cloth protector

4

Rim

12

Seat

5

Brake

13

Cross frame

6

Bearing house

14

Footrest

7

Front fork

15

Heel strap

8

Front castor

16

Footplate

Your wheelchair is equipped with a number of elements and parts. You should know
these before continue reading this manual. Designs and specifications may change
without prior notice.

2.2 General explanation of the function and possibilities of your wheelchair

Your wheelchair is foldable and designed so that it is easy to transport. Your
wheelchair is a medical equipment product and is not a standard consumer product.
You must follow this manual completely to ensure good, optimal and safe use of your
wheelchair.

9

10

11

12

13

14 8 1

2 3 4 5 6 7 15

16

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

3 SAFFETY REGULATIONS

Van Os Medical UK Ltd. specifically disclaims responsibility for any body injury or
property damage which may occur during any use which does not comply with laws or
ordinances. The Excel Mobil is if the instructions for use as described in this manual
are followed you will have a highly secure and stable product. It is however possible
that, when the Excel Mobil is not used properly, dangerous situations may occur.

3.1 General safety

Protect your Excel wheelchair by checking it regularly. When a part of your
wheelchair is not functioning properly, a dangerous situation could occur.

 Warning:

You must keep your wheelchair in a good state to guarantee safe use.

3.2 Warnings for safe use

 Warnings:

 Failure to follow all the instructions in this manual may result in damage to the

scooter or serious injury;

 Avoid using your wheelchair on roads. Use pavements if possible;
 Do not use your wheelchair on sand, rough area, wet and slippery surfaces or

surfaces with little grip;

 Do not use the wheelchair when it is broken or is not functioning correctly;
 This model of wheelchair is not suitable for use as a seat in a motor vehicle.

The wheelchair could fail in a vehicle impact, leading to injury of the
wheelchair occupant or others;

 Do not lean over the back of the wheelchair. This can result in rolling over the

wheelchair;

 Do not drive into curbs;
 For suitable protection from potential obstruction the footrests should be a

minimum of 7 cm clear of the ground;

 Engage the brakes when you are in or on a lift and when you want to get off;
 Before leaning or reaching forward, push your bottom to the back of the chair

and face the castors forwards;

 Never connect anything to the wheels, this may cause damage to the

wheelchair and also effect the balance of the wheelchair and may injure the
user;

 Place the wheelchair on a stable, flat surface and engage the brakes before

transferring to or from the wheelchair;

 The maximum weight capacity has been indicated on your wheelchair frame

label;

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

 Do not stand on the footrests, this will cause the wheelchair to tip over and

injure the user (figure 1);

 Unauthorized modification and or use of parts not supplied by Van Os Medical

UK Ltd. will invalidate the warranty of this wheelchair and may lead to injury
to the user and or damage to the wheelchair.

4 USER INSTRUCTIONS

You will have to learn the characteristics of your wheelchair. It is most important to
learn the safest methods to develop the daily activities in accordance to your life
style. Consult your medical advisor or therapist for assistance by developing safe and
effective techniques for your daily activities and your physical possibilities.

4.1 Safety tips

Daily operations such as getting off the wheelchair, reaching and bending in the
wheelchair will cause a change of weight distribution and in the center of gravity of
you and your wheelchair. You will need to perform these movements and techniques
as described below.

Transferring

Transferring in a wheelchair is a difficult manoeuvre. Consult your physical therapist
for assistance in developing your individual technique. The possibilities you have for
making a transfer are depending on your physical characteristics. We advise you to
discuss this first with your physical therapist.
However if you have sufficient body strength and you want to transfer to and from
the wheelchair can you best do this in the following manner:

Figure 1

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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To get out of the wheelchair:

First of all you must make sure that your wheelchair stands as closely as possible to
the place of where you wish to transfer to. Put the castors forward and engage the
brakes. Swing away the footplates and place your feet on the ground. You are now in
position to carry out the operation. Shift your weight to the front of the chair, you
can use the armrests as a support and move yourself to the place where you wish to
transfer to. If necessary you can use a transfer board.

To get in:

To get in your wheelchair you need to do the same things as when you want to get
out of the wheelchair, only in reversed order.

Reaching:

We strongly recommend that you seek the help of an attendant to pick something up
for you.

4.2 Negotiating pavements and unequal surfaces

Going up the pavement:

The attendant can help you in two different ways, however we advise you to do it
the first way:

1. In the first method for going up a pavement you and the attendant reach to

pavement facing forward. The attendant must pull the push handles towards
him and place his foot on the stepper on the rear side of the wheelchair,
see figure 2. Because of this there is a leverage effect that tips the
wheelchair.

2. In the second method the attendant is already standing on the pavement

and makes sure that the wheelchair is positioned with the rear wheels as
close to the pavement as possible. The user of the wheelchair needs to lean
backwards. This way the wheelchair will tip backwards and the attendant
can pull the chair on the pavement. The attendant needs to make sure that
the front wheels are on the pavement before he lets the wheelchair down.

 Warning:

Do not drive into curbs!

Figure 2

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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User manual

Going down the pavement:

The attendant should move the wheelchair forward to the curb. Then the user should
lean back so the attendant can tilt the wheelchair to find a balance point. When the
wheelchair is balanced the attendant can move the wheelchair slowly off the curb.
When the wheelchair is off the pavement, the attendant can let the front wheels
back onto the ground.

4.3 Going up and down ramps

Inspect the slope always for risks, such as holes or slippery and uneven surfaces
before you drive off.

 Warning:

Do not carry any weight on the back of the wheelchair whilst ascending. This
changes the balance and increases the chances of tipping backwards.

You may recall earlier in the manual that you were instructed to ensure the footrests
are a minimum 7 cm from the ground. One reason for this is that when you are
descending a slope you need a minimum of this amount of clearance in order to
ensure the footplates do not catch the end of the slope.

4.4 Going up and down stairs

Stairs are one of the largest obstacles for wheelchair users. However, with a little
help from others it is possible to climb up and down the stairs. Assessment of the
weight that has to be moved should be undertaken by the attendants prior to this
manoeuvre.

Going up the stairs

You need to go up the stairs backwards with two attendants, one attendant at the
front and one attendant at the back. The attendant at the back grabs the push
handles and let the wheelchair tip backwards until it is in balance. When the wheels
are in balance the attendant at the front needs to grab the side frames. You are now
in position to climb the stairs. The attendant on the front pushes the side frames up
until they are above the first step and the attendant at the back makes the first step
on the stairs. Repeat this technique until the last step of the stair. You can let the
front castors down when the attendant at the front has taken the last step.

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

Going downstairs

To go downstairs, the wheelchair should be facing forwards. The rear attendant
should tip the wheelchair until it balances. The front attendant should support the
wheelchair by holding the side frames. The wheelchair should then be slowly guided
down each step.

 Warning:

Never lift a wheelchair by the push handles, armrests or footrests. Always hold
a part of the main frame.

MAKING ADJUSTMENTS TO YOUR WHEELCHAIR CAN CAUSE BIG RISKS FOR YOUR

SAFETY AND THE FUNCTION OF YOUR WHEELCHAIR. ADJUSTMENTS MADE BY

YOURSELF ARE STRONGLY ADVISED AGAINST AND CARRIED OUT AT YOUR OWN

RISK.

5 INSTRUCTIONS FOR USE AND MOUNTING OPTIONS

In this chapter we will explore all the possibilities that you have with your
wheelchair. All setting and user instructions, such as the removal of the footrest, will
be discussed.

Your wheelchair is a Excel Mobil

5.1 Technical information

Excel Mobil

Seat width 40, 42½, 45 and 50 cm
Seat depth 40, 42½, 45 and 50 cm
Seat height 50½ cm
Backrest height 48 cm
Total width Seat width + 31 cm
Total length 101 cm (with the footrests)
Total height Between the 91½ cm and 103 cm
Armrest height 30 cm
Maximum user weight 100 kg

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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5.2 Unfolding and folding the wheelchair

Unfolding the wheelchair

 Make sure you stand next to the wheelchair;
 Grab both seat tubes and move them apart, photo 1;
 Push both seat tubes downwards so that the wheelchair will unfold;
 Go to the front of the wheelchair and push again on the seat tubes to ensure

that they are directly on the frame, photo 2. This is confirmed when the seat
upholstery is flat;

 Place the footrest onto the wheelchair and fold down the footplates;
 Replace the seat cushion, if your wheelchair is equipped;
 You can now use the wheelchair.

Folding the wheelchair

 Fold the footplates and remove the footrests;
 Remove the seat cushion, if your wheelchair is equipped;
 Make sure you stand next to the wheelchair;
 Loosen the tension bar. You can do this by turning the knob and pull down the

strap;

 Place one hand at centre of the front side of the seat and one hand at the

centre of the rear side of the seat;

 Pull the seat straight up until the frame is completely folded.

5.3 Use of the footplate and footrest

Adjusting the heel straps

 You can adjust the heel straps with the Velcro;
 Adjust the heel strap to the desired width and fasten the Velcro;
 Check if the Velcro of the heel straps is tightened properly.

Photo 1

Photo 2

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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Folding the footplate away

 Go to the front of the wheelchair and get a hold of the footplate, photo 3 at

the front side;

 Fold the footplate in the direction of the footrest.

Fold down the footplate

 Go to the front of the wheelchair and get a hold of the footplate, photo 3 at

the front side;

 Fold down the footplate.

Removing the footrest from the wheelchair

 Stand in front of the wheelchair;
 Push the black adjustment lever away from you, photo 4;
 You now can swing away the footrest;
 Swing away the footrests 90ᵒ to the outside of your wheelchair and pull the

complete footrest straight upwards from the receiving tube.

Photo 3

Photo 4

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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Placing the footrest back on your wheelchair

 Stand in front of the wheelchair;
 Place the footrest with an angle of 90ᵒ back on the wheelchair;
 Swing away the footrest to the front;
 You will hear a click this confirms the footrest is in the right place.

Adjusting the height of the footrest

 Stand in front of the wheelchair;
 Remove the footrest from the wheelchair;
 Loosen the star knob at the rear side of the footplate, photo 5;
 Move the footplate up or down until the desired height;
 Tighten the star knob to lock the footplate;
 Make sure that the footplate is correct locked by moving it up and down

5.4 Armrests

Removing the armrest

 Stand next to the wheelchair;
 Loosen the screws, photo 6;
 Move the armrest upwards to remove it.

Photo 6

Photo 5

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© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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Adjusting the armrest height

 Stand next to the wheelchair;
 Loosen the 6 screws, photo 6;
 Move the armrest up or down until the desired height;
 Tighten the screws to lock the armrest;
 Make sure the armrest is securely tightened.

Adjusting the depth of the arm pad

 Stand next to the wheelchair;
 Press the silver button, photo 7;
 Move the arm pad to the front of back until the desired depth;
 Loosen the silver button;
 Check if the arm pad is securely tightened by moving it for and backwards.

Photo 7

~ 15 ~

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, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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5.5 Brakes

Activate the brake of the wheelchair

When you are placed in the wheelchair

 Grasp the black handle of the brake, photo 8;
 Push the lever forward. When you hear a click, this confirms that the brake is

activated.

De-activate the brake of the wheelchair

When you are placed in the wheelchair

 Grasp the black handle of the brake, photo 8;
 Pull the handle towards you to de-activate the brake.

5.6 The folding backrest

The folding backrest

 Make sure you stand behind the wheelchair;
 Remove the armrests;
 Squeeze the silver button, photo 9 at both sides of the back side of the

wheelchair;

 Push down the push handles until the backrest is completely folded, photo 10.

Photo 8

Photo 9

Photo 10

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, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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Unfolding backrest

 Make sure you stand behind the wheelchair;
 Grab the push handles and pull the backrest towards you;
 You will hear a click this confirms that the backrest is completely folded;
 Replace the armrests onto the wheelchair.

5.7 Using the push handles

Adjust the height of the push handles

 Make sure you stand behind the wheelchair;
 Loosen the black lever, photo 11 and the side of the push handle;
 Move the push handles up or down until the desired height;
 Tighten the black lever back to lock the push handle;
 Check if the push handle is securely tightened by moving it up and down.

Photo 11

~ 17 ~

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, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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5.8 Use of the seat belt

Your wheelchair is equipped with a seat belt which you can use the following way:

 When in the wheelchair, you can fasten the belt by clicking the two loose ends

together, photo 12;

 If the belt is too loose or too tight you can make it more secure by pulling the

short loose strap. If you wish to loosen the safety belt you should pull the long
loose strap;

 To release the seat belt, you press the red button with 'press' printed on.

5.9 Use of the quick release rear wheel
Removing the rear wheel

The rear wheels of the wheelchair are removable by using the 'quick-release’ system:

 Stand next to the wheelchair;
 Tilt the wheelchair away from you;
 Press the black button in the middle of the rear wheel, photo 13 and pull the

rear wheel towards you.

To replace the rear wheel you should follow the above steps in reversed order. Check
if the wheels are correctly locked before using the wheelchair.

Photo 13

Photo 12

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, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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6 TRANSPORT THE WHEELCHAIR

Your Excel wheelchair is designed to be easily transported by car. Your wheelchair is
foldable which makes it easy to transport the wheelchair.

6.1 De-assembly

For de-assembly your wheelchair please refer to chapter 5.

6.2 Assembly

For assembly your wheelchair please refer to chapter 5.

7 MAINTENANCE

There are a lot of things you can do yourself to keep your wheelchair in optimum
condition. If you regularly check the wheelchair and perform (small) maintenance,
this will extend the lifetime and increase the ease of use.

7.1 Tyres

Examine tyres periodically for wear and replace them as needed.

7.2 Brakes

Inspect both brakes. Ensure that all the parts of the brake are in the right position
and fastened secure.

 Make sure that the mechanism is functioning smoothly. If it is not functioning

smoothly put some oil at turning points with one or two drips of WD40 oil or
Teflon;

 Make sure the brakes do not come into contact with the wheels as you are

driving.

7.3 Cross frame

The cross frame of the wheelchair has to be in a good condition. The cross frame is
the basic of your wheelchair.

 Make sure the wheelchair can easily be fold and unfold;
 Make sure the wheelchair travels in a straight line while driving;
 Make sure the cross frame is not bent and shows no wear signs.

7.4 Rear wheels

A good adjustment of the rear wheels improves the stability of the wheelchair.

 Make sure that the wheels can move freely without touching anything;
 Make sure there is no margin on the rear wheels.

~ 19 ~

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7.5 Front castor and front castor fork

The front fork must move and turn freely to ensure a smooth ride.

 Make sure the nut of the front fork is nor to loose or to tight. When the nut is to

loose, the wheels will rotate but the ride will be uncomfortable. If the nut is to
tight, the chair will be difficult to steer because of the bearings getting pushed
so the balls can not move freely. When the nut is correct in place the front
wheel will stop slowly;

 Make sure the front castor shows no wear signs.

7.6 Upholstery

It is important to check the upholstery of your wheelchair regularly. Torn or worn
upholstery can no longer support human weight and this can create dangerous
situations.

 Check the textile coating for holes, cracks and worn spots;
 Check the upholstery-mounting grommets to make sure that they are all

correctly aligned and secure.

7.7 Cleaning

It is important to clean your wheelchair regularly.

 Clean the upholstery, chassis and plastic components on the wheelchair

regularly with a mild soap and water. Never use abrasive cleaners, they can
damage the varnish. Also never use steam or high pressure cleaners;

 Wax the varnish of the chassis regularly. Never use solvents, abrasive waxes,

caustic chemicals or spray silicone.

Dry the wheelchair after cleaning. Also dry you wheelchair after you have been, for
example, in a rainstorm.



Tip

You can also use a car shampoo. This cleans, protects and gives a beautiful
gloss to your wheelchair.

~ 20 ~

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, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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User manual

8 PROBLEM ANYLYSIS AND SOLUTIONS

Your Excel Mobil wheelchair is inspected and adjusted so that you can use it
immediately. Continual use necessitates maintenance, especially if the factory set
adjustments have been altered.

The following troubleshooting guide, lists several common problems that may occur
and offers corrective actions for each.



Tip

We recommend the use of only Van Os Medical UK Ltd replacement parts. If
you do not use original parts, the warranty will be expired.

Symptom

Looseness in chair

Squeaks / rattles

Castor flutter

The wheelchair moves to heavy

Sluggish turning

Chair veers left

Chair veers right

POSSIBLE CAUSE AND CORRECT SOLUTION

   

Check if all nuts and bolts are tightly stuck.



  

Rear wheels and/or castors may be adjusted improperly. Make
sure that both rear wheels and castor are mounted in identical
positions.



Check if the bearings are not worn.



  

Castor forks may be adjusted improperly. Make sure they are

adjusted properly.

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, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

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User manual

9 WARRANTY

9.1 Warranty application

Together with your wheelchair you get the factory warranty. This warranty is only
granted to you as the consumer. It is not intended to be used commercially (like
hiring or institutional use). The warranty is limited to defects to materials and
possible hidden shortages. Van Os Medical UK Ltd offers a warranty period of 1 year.

9.2 Warranty definition

Your manual is also the warranty form, fill in the relevant details in at page 2 and
store it carefully.

Warranty conditions

The warranty period commences upon the date of purchase. If within the warranty
period, your wheelchair will be defect, it will be repaired or replaced.
However you do need to provide to Van Os Medical UK Ltd a complete filled in
warranty registration form, a copy of the bill with the date of purchase and with the
original packaging.



Tip

The warranty is not transferable.

This warranty does not include any labour charges incurred by replacements.

With normal circumstances no responsibility is accepted when the wheelchair needs
replacement or repairs as a direct result from:

 Not maintaining the wheelchair and parts according to the recommendations of

the manufacturer, or not using the specific original parts;

 Damaging the wheelchair or parts by inattentive use, accident or wrong use;
 Adjusting the wheelchair or parts, different from the specifications of the

manufacturer, or reparations done before the service agent is warned.

 If the product is not equipped with an original factory frame number and

identification label as described in the manual, see chapter 1.

The wheelchair that is described and showed in this manual can differ from your own
model in details. However, all instructions are relevant, independent of slightly
different details. We reserve the right to change the product in this manual without
further notice. All drawings, measures and capacities showed in this manual, are
approximations and may be slightly different to your wheelchairs specifications.

~ 22 ~

© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

Warning:

Van Os Medical UK Ltd. can not be liable for any consequent or individual
damage whatsoever. While this manual is created with care it is not exclusive.
The warranty is only valid during the indicated period. If adjustments are
made to the wheelchair, which have structural impact on the product, the
warranty will expire completely. You can visit www.vanosmedical.com for an
enlarged warranty and supply conditions and an address list of service agents.

10 GENERAL MAINTENANCE INSTRUCTIONS

Your wheelchair needs periodical maintenance. A badly maintained wheelchair will
give more technical problems, turn less flexible and fall out the warranty terms.

Preventive maintenance is most important and many of these things you can easily
do yourself or a friend or family member can help you. We highlight below the
maintenance you can do yourself.

Every month Check the fold ability of the wheelchair;

Check upholstery for wear;
Check wheel movement front and rear and check turn
ability of the wheels;
Check if the brakes are working correct;

Every three months Check all bolts, screws and nuts and tighten if necessary;

Check tyre tread for wear.

~ 23 ~

© 2014 VAN OS MEDICAL UK Ltd., Excel House, 2 Ashbrooke Park

, Lincoln Way, Sherburn in Elmet,North Yorkshire, LS25 6P

Tel. [phone], Fax [phone],

E-mail: [e-mail], www.vanosmedical.com

User manual

Product identification

Product: Manually propelled wheelchairs
Brand: Excel
Model/type: Mobil
Version:

Manufacturer: Name Van Os Medical B.V.
Address Koperslagerij 3
4651 SK Steenbergen

Country The Netherlands

EU Representative: Name W. van Os
Address Koperslagerij 3
4651 SK Steenbergen

Country The Netherlands

Function Director

Technical constructed file

Prepared by: Name J.M.J. Brouwer BBA
Function: Research and Development
Issue date: 01-03-2014
TCF date: 01-03-2014
Recertification date:

Means of conformity

The product is in conformity with Directive 93/42/EEC based on the use of a Technical construction
file in accordance with Article 9 (Class I products) of the Directive

Signature of EU representative:

Place : Steenbergen

Date : 01-03-2014

Number : VOS.TCF.EX.9550

EXCEL

EXCEL

EXCEL

EXCEL

User Manual / Gebruikershandleiding

Van Os Medical B.V.

Koperslagerij 3

4651 SK Steenbergen (NB)

Nederland

Tel.[phone]

Fax. [phone]

E-mail: [e-mail]

www.vanosmedical.nl

Van Os Medical UK Ltd.

Excel House

Escrick Business Park

Escrick, York

YO19 6FD

Tel.[phone]

Fax. [phone]

E-mail: [e-mail]

www.vanosmedical.com