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G-Lite Pro
User Manual
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Excel G-Lite Pro User Manual

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User manual
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Information.
Warning
To avoid personal injury, follow the instructions.
YOU AND/OR YOUR ATTENDANT MUST READ AND FULLY UNDERSTAND
THIS MANUAL BEFORE USE.
General Information
You have just purchased a wheelchair from Van Os Medical UK Ltd. We want to thank you for your confidence in our Excel products. The wheelchair is a quality product.
The policy of Van Os Medical UK Ltd. is to continuously improve the quality and reliability of our products. We reserve the right, therefore, without proper notification, to alter this guide.
It is important that you read this manual carefully. The manual contains important information on the safe use and maintenance of your manual wheelchair. We recommend that you keep this manual, it is also your proof of warranty and it can come in useful later.
The safety instructions in this guide are general guidelines that should be seen as broad guidelines.
Your new wheelchair requires frequent maintenance much of which you can do yourself. We want you to take your wheelchair once a year to be inspected by an expert.
Caution!
In this guide you will find informative notes and warnings. These are clearly identified by the symbols and the appearance of the text.
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Enter the information from your authorized dealer:
Company : …………………………………………………………………
Address: …………………………………………………………………
…………………………………………………………………
Telephone number: …………………………………………………………………
Fax number: …………………………………………………………………
Emailadress: …………………………………………………………………
Website: …………………………………………………………………
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1 INDENTIFICATION ........................................................................................................................ 4
2 GENERAL EXPLANATION OF YOUR WHEELCHAIR ........................................................................... 5
2.1 COMPONENTS OF THE WHEELCHAIR ............................................................................................................. 5
2.2 GENERAL EXPLANATION OF THE FUNCTION AND POSSIBILITIES OF YOUR WHEELCHAIR ............................................. 6
3 SAFFETY REGULATIONS ................................................................................................................ 6
3.1 GENERAL SAFETY ...................................................................................................................................... 6
3.2 WARNINGS FOR SAFE USE .......................................................................................................................... 6
4 USER INSTRUCTIONS .................................................................................................................... 7
4.1 SAFETY TIPS ............................................................................................................................................ 7
4.2 NEGOTIATING PAVEMENTS AND UNEQUAL SURFACES ...................................................................................... 8
4.3 GOING UP AND DOWN RAMPS .................................................................................................................... 9
4.4 GOING UP AND DOWN STAIRS .................................................................................................................. 10
5 INSTRUCTIONS FOR USE AND MOUNTING OPTIONS ................................................................... 11
5.1 TECHNICAL INFORMATION ....................................................................................................................... 11
5.2 UNFOLDING AND FOLDING THE WHEELCHAIR ............................................................................................... 12
5.3 USE OF THE FOOTREST ............................................................................................................................ 13
5.4 USE OF THE BRAKE ................................................................................................................................. 14
5.5 USING THE ARMRESTS ............................................................................................................................. 15
5.6 USE OF THE REAR WHEEL ......................................................................................................................... 16
5.7 TYRES TABLE ......................................................................................................................................... 16
5.8 USE OF THE FOLDING BACKREST ................................................................................................................ 17
5.9 USE OF ACCESSORIES AND OTHER OPTIONS OF YOUR WHEELCHAIR ................................................................... 18
6 TRANSPORT AND TRANSIT IN CAR .............................................................................................. 20
6.1 DE-ASSEMBLY ....................................................................................................................................... 20
6.2 ASSEMBLY ............................................................................................................................................ 20
7 MAITENANCE ............................................................................................................................. 21
7.1 TYRES .................................................................................................................................................. 21
7.2 BRAKES ................................................................................................................................................ 21
7.3 CROSS FRAME ....................................................................................................................................... 22
7.4 REAR WHEELS ........................................................................................................................................ 22
7.5 FRONT WHEEL AND FRONT CASTOR FORK .................................................................................................... 22
7.6 UPHOLSTERY ......................................................................................................................................... 22
7.7 CLEANING............................................................................................................................................. 23
8 PROBLEM ANYLYSIS AND SOLUTIONS ......................................................................................... 24
9 WARRANTY ................................................................................................................................ 25
9.1 WARRANTY APPLICATION ........................................................................................................................ 25
9.2 WARRANTY DEFINITION ........................................................................................................................... 25
10 SERVICE AND MAINTENANCE ..................................................................................................... 27
10.1 GENERAL MAINTENANCE INSTRUCTIONS ................................................................................................... 27
10.2 SERVICE CHECKLIST ............................................................................................................................... 29
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3 1 4 7 6 2 5
1 INDENTIFICATION
Your Excel G-Lite Pro wheelchair is equipped with a unique serial number. You can find this number on the frame of your wheelchair. Below is an example of the frame label on which you can find the identification number. Furthermore you will find the explanation of the various data stored on the frame label listed below.
1. Serial number Every wheelchair has its own unique serial
number. You must have this number when making technical requests or if warranty parts are required for your wheelchair.
2. Maximum user weight The largest occupant weight allowed for protection of wheelchair and the user.
3. Production date Production date of your wheelchair.
4. Type number This number indicates which model of wheelchair
you have, again this is always required when making technical calls.
5. Warranty This is the warranty period of your wheelchair. Chapter 9 describes your warranty terms and conditions in more detail.
6. Description Description of the design of your wheelchair.
7. Model name The model name of your wheelchair.
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1
Backrest pad flip over
9
Front castor
2
Height adjustable armrest
10
Bearing house
3
Seat pad flip on
11
Stepper
4
Footrest
12
Brake
5
Cross frame
13
Hand rim
6
Heel strap
14
Rear wheel
7
Footplate
15
Fixation lever for fordable backrest
8
Front wheel
16
Push handle
1
4
6 9
10
11
12
14 7
8
13
3 5 2
15
16
2 GENERAL EXPLANATION OF YOUR WHEELCHAIR
2.1 Components of the wheelchair
Your wheelchair is equipped with a number of elements and parts. You should know these before continue reading this manual. Designs and specifications may change without prior notice.
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Warning:
You must keep your wheelchair in a good state to guarantee safe use.
Warnings:
Disobey the instructions which are described in this manual may result in
damage to the wheelchair or body injuries to the user;
Avoid using your wheelchair on roads. Use pavements if possible; Do not use your wheelchair on sand, rough area, wet and slippery surfaces or
surfaces with little grip;
Do not use the wheelchair when it is broken or is not functioning correctly; This model of wheelchair is not suitable for use as a seat in a motor vehicle.
The wheelchair could fail in a vehicle impact, leading to injury of the wheelchair occupant or others;
Do not lean over the back of the wheelchair. This can result in tipping over the
wheelchair;
Before leaning or reaching forward, push your bottom to the back of the chair
and face the castors forwards;
Do not drive into curbs;
2.2 General explanation of the function and possibilities of your wheelchair
Your wheelchair is foldable and designed so that it is easy to transport. Your wheelchair is a medical equipment product and is not a standard consumer product. You must follow this manual completely to ensure good, optimal and safe use of your wheelchair.
3 SAFFETY REGULATIONS
Van Os Medical UK Ltd. specifically disclaims responsibility for any body injury or property damage which may occur during any use which does not comply with laws or ordinances. If used correctly the Excel G-lite PRO is an utmost safe and stable product, if the instructions for use as described in this manual are followed. However, it is possible when the wheelchair is not used correctly, dangerous situations may occur.
3.1 General safety
Protect your Excel wheelchair by checking it regularly. When a part of your wheelchair is not functioning properly, a dangerous situation could occur.
3.2 Warnings for safe use
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Before leaning forwards place yourself against the backrest and make sure that
the front wheels are facing forward;
Never connect anything to the wheels, this may cause damage to the
wheelchair and effects the balance of the wheelchair and may also injure the user;
Engage the brakes when you are in or on a lift and when you want to get off; The maximum weight capacity has been indicated on your wheelchair frame
label;
For suitable protection of potential obstruction the footrests should be a
minimum of 7 cm clear of the ground;
Do not stand on the footrests, this will cause the wheelchair to tip over and
injure the user (figure 1);
Place the wheelchair on a stable, flat surface and engage the brakes before
transferring to or from the wheelchair;
Unauthorized modification and or use of parts not supplied by Van Os Medical
UK Ltd. will invalidate the warranty of this wheelchair and may lead to injury to the user and or damage to the wheelchair.
Figure 1
4 USER INSTRUCTIONS
You will have to learn the characteristics of your wheelchair. It is most important to learn the safest methods to develop the daily activities in accordance to your life style. Consult your medical advisor or therapist for assistance by developing safe and effective techniques for your daily activities and your physical possibilities.
4.1 Safety tips
Daily operations such as getting off the wheelchair, reaching and bending in the wheelchair will cause a change of weight distribution and in the center of gravity of you and your wheelchair. You will need to perform these movements and techniques as described below.
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Figure 2
Transferring
Transferring in a wheelchair is a difficult manoeuvre. Consult your physical therapist for assistance in developing your individual technique. The possibilities you have for making a transfer are depending on your physical characteristics. We advise you to discuss this first with your physical therapist. However if you have sufficient body strength and you want to transfer to and from the wheelchair can you best do this in the following manner:
To get out of the wheelchair: First of all you must make sure that your wheelchair stands as closely as possible to the place of where you wish to transfer to. Put the castors forward and engage the brakes. Swing away the footplates and place your feet on the ground. You are now in position to carry out the operation. Shift your weight to the front of the chair, you can use the armrests as a support and move yourself to the place where you wish to transfer to. If necessary you can use a transfer board.
To get in:
To get in your wheelchair you need to do the same things as when you want to get out of the wheelchair, only in reversed order.
Reaching:
We strongly recommend that you seek the help of an attendant to pick something up for you.
4.2 Negotiating pavements and unequal surfaces
Going up the pavement:
The attendant can help you in two different ways, however we advise you to do it the first way.
1. In the first method for going up a pavement you and the attendant reach to
pavement facing forward. The attendant must pull the push handles towards him and place his foot on the stepper (see §2.1). When the attendant is performing both procedures at the same time there will be a leverage effect that tips the wheelchair, figure 2.
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Warnings:
Do not drive into curbs!
Warning:
Do not carry any weight on the back of the wheelchair whilst ascending. This changes the balance and increases the chances of tipping backwards.
2. In the second method the attendant is already standing on the pavement and
makes sure that the wheelchair is positioned with the rear wheels as close to the pavement as possible. The user of the wheelchair needs to lean backwards. This way the wheelchair will tip backwards and the attendant can pull the chair on the pavement. The attendant needs to make sure that the front wheels are on the pavement before he lets the wheelchair down.
Going down the pavement:
The attendant should move the wheelchair forward to the curb. Then the user should lean back so the attendant can tilt the wheelchair to find a balance point. When the wheelchair is balanced the attendant can move the wheelchair slowly off the curb. When the wheelchair is off the pavement, the attendant can let the front wheels back onto the ground.
4.3 Going up and down ramps
Inspect the slope always for risks, such as holes or slippery and uneven surfaces before you drive off.
You may recall earlier in the manual that you were instructed to ensure the footrests are a minimum 7 cm from the ground. One reason for this is that when you are descending a slope you need a minimum of this amount of clearance in order to ensure the footplates do not catch the end of the slope.
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Warning:
Never lift a wheelchair by the push handles, armrests or footrests. Always hold a part of the main frame.
4.4 Going up and down stairs
Stairs are one of the largest obstacles for wheelchair users. However, with a little help from 2 attendants it is possible to climb up and down the stairs. Assessment of the weight that has to be moved should be undertaken by the attendants prior to this manoeuvre.
Going up the stairs
You need to go up the stairs backwards. One attendant at the front and one attendant at the back. The attendant at the back grabs the push handles and let the wheelchair tip backwards until it is in balance. When the wheels are in balance the attendant at the front needs to grab the side frames. You are now in position to climb the stairs. The attendant on the front pushes the side frames up until they are above the first step and the attendant at the back makes the first step on the stairs. Repeat this technique until the last step of the stair. You can let the front castors down when the attendant at the front has taken the last step.
Going downstairs
To go downstairs, the wheelchair should be facing forwards. The rear attendant should tip the wheelchair until it balances. The front attendant should support the wheelchair by holding the side frames. The wheelchair should then be slowly guided down each step.
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MAKING ADJUSTMENTS TO YOUR WHEELCHAIR CAN CAUSE BIG RISKS FOR YOUR
SAFETY AND THE FUNCTION OF YOUR WHEELCHAIR. ADJUSTMENTS MADE BY
YOURSELF ARE STRONGLY ADVISED AGAINST AND CARRIED OUT AT YOUR OWN
RISK.
5 INSTRUCTIONS FOR USE AND MOUNTING OPTIONS
In this chapter we will explore all the possibilities that you have with your wheelchair. All setting and user instructions, such as the removal of the footrest, will be discussed.
Your wheelchair is a Excel G-Lite Pro
5.1 Technical information
Excel G-Lite Pro
Seat width 40, 45 en 50 cm Seat depth 42 cm Seat height 54 cm Backrest height 42 cm Total width Seat width + 15 cm Total length 108 cm (incl footrest) Total height 95 cm Width (folded) 30 cm Armrest height (Adjustable) 16 cm Weight (complete) 12 kg Maximum user weight 113 kg
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Warning:
Make sure that the extended backrest upholstery is attached to the seat upholstery before using the wheelchair.
Warning:
Make sure the extended backrest upholstery and the seat upholstery is loosen before folding the wheelchair.
Picture 1
Picture 2
5.2 Unfolding and folding the wheelchair
Unfolding the wheelchair
Make sure you stand next to the wheelchair; Grab both seat tubes and move them apart; Push both seat tubes downwards so that the wheelchair will unfold, picture 1; Go to the front of the wheelchair and push the seat tubes in place of the side
frame. Check if the seat tubes are directly on the side frame and if the seat upholstery is flat;
Replace the seat pad, backrest pad and footrests back, fold down the
footplates;
You can now use the wheelchair.
Folding the wheelchair
Fold away the footplates and remove the footrests; Remove the seat pad and backrest pad; Make sure you stand next to the wheelchair; Place one hand at the front in the middle of the seat upholstery and one hand
at the rear side in the middle of the seat upholstery. Pull the seat upholstery straight up, see picture 2.
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Picture 3
Picture 4
Picture 5
Picture 6
5.3 Use of the footrest
Folding the footplate away
Go to the front of the wheelchair and get a hold of the front of the footplate,
picture 3;
Fold the footplate in the direction of the footrest, picture 4.
Removing the footrest from the wheelchair
Stand in front of the wheelchair; Pull the control lever upwards, picture 5. You can now swing the footrest
inwards or outwards;
Swing the footrests 90ᵒ away to the outside of your wheelchair and pull the
complete footrest straight upwards from the fixation points, picture 6.
Placing the footrest back on your wheelchair
Stand in front of the wheelchair; Place the footrest with an angle of 90ᵒ back on the wheelchair, picture 5; Swing away the footrest to the front until you hear a click. This click confirms
that the footrest is in position;
Check if the footrest is placed correctly.
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Picture 8
Picture 9
Picture 7
Adjusting the height of the footrest
Remove the footrest from the wheelchair; Turn the footrest with the back side towards you; Loosen the allen, picture 7; Move the footrest tube up and down to the desired height; Tighten the allen firmly; Make sure the footplate is in place and that the length is equal on both sides.
5.4 Use of the brake
Activate the brake
Grasp the black handle of the brake; Push the lever forward, picture 8; When you hear a click, this confirms that the brake is activated.
De-activate the brake
Grasp the black handle of the brake; Pull the handle towards you to de-activate the brake, picture 9.
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Warning:
When you are not driving in the wheelchair you can fold down the arm pads. While driving the wheelchair we strongly advice you to the place the armrest in the highest position.
Picture 10
Figuur 11
Picture 11
5.5 Using the armrests
Adjusting the height of the armrest
Push the knob to unlock the armrest, picture 10 and 11; Move the armrest up or downwards to the desired height; Release the knob to lock the armrest; Check if the arm pad is correctly locked by moving it up or downwards, when
the arm pad can not be moved it is locked correctly.
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Model wheelchair
Type wheelchair
Size tyres (Front)
Size tyres (Rear)
Excel G-Lite Pro
Self propel
7" x 1¼" PU
24" x 1⅜” PU
Excel G-Lite Pro
Transit
7" x 1¼ PU
12½" x 2¼” PU
Picture 12
Picture 13
5.6 Use of the rear wheel
Removing the rear wheel
The rear wheels of the wheelchair are removable by using the 'quick-release’ system:
Stand next to the wheelchair; Tilt the wheelchair away from you; Press the black button in the middle of the rear wheel (picture 12 and 13) and
pull the rear wheel towards you.
To replace the rear wheel you should follow the above steps in reversed order. Check if the wheels are correctly locked before using the wheelchair.
5.7 Tyres table
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Picture 14
Figuur 11
Picture 15
5.8 Use of the folding backrest
The folding backrest
To lower the height of the wheelchair for transporting you can fold down the backrest in the following way:
Stand behind the wheelchair; Squeeze both black levers at the back of the wheelchair, picture 14 at the same
time to fold down the backrest;
The folding mechanism is now unlocked, you can fold down the backrest, see
picture 15.
Make sure the backrest is straight up before taking place in the wheelchair; To put the backrest straight up you should follow the above steps in reversed
order.
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Picture 17
Picture 16 Picture 18
Picture 19
5.9 Use of accessories and other options of your wheelchair
The safety belt (option)
Your wheelchair is equipped with a seat belt which you can use the following way:
When you are in the wheelchair you can fasten the belt by clicking the two
loose ends together, picture 16;
If the belt is too loose or too tight you can make it more secure by pulling the
short loose strap. If you wish to loosen the safety belt you should pull the long loose strap, picture 17;
To release the seat belt, you press on the black sides to unlock system.
Use of the backrest pad flip over
To remove the backrest pad flip over follow the next step:
Stand behind the wheelchair; Loosen the top of the backrest pad flip over, picture 18; Pull the backrest pad flip over from the backrest upholstery, picture 19.
To replace the backrest pad flip over back on the wheelchair you should follow the above steps in reversed order. Make sure that the backrest pad flip over is placed tightly onto the backrest upholstery.
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Picture 20
Picture 21 Picture 22
Picture 23
Use of the storage bag
On the rear side of the backrest upholstery you willfind a storage bag. To open the storage bag place your hand under the closure and move it upwards, picture 20.
To close the storage bag press down the closure against the Velcro, picture 21.
Use of the seat pad flip on
To remove the seat pad flip on follow the below steps:
Stand in front of the wheelchair; Loosen the front side of the seat pad flip on, picture 22; Pull the seat pad flip on from the seat upholstery, picture 23.
To replace the seat pad flip on back on the wheelchair you should follow the above steps in reversed order. Make sure that the seat pad flip on is placed tightly onto the seat upholstery.
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Warning:
Never sit in you wheelchair while being transported.
Tip
The backrest can be folded to lower the height of the wheelchair for transport.
6 TRANSPORT AND TRANSIT IN CAR
Your Excel wheelchair is designed to be easily transported by car. Your wheelchair is foldable so the total width is limited to an average measure of 20 cm. Further your wheelchair is equipped with swing away and detachable footrests. At the same time the wheelchair is standard equipped with swing away and removable foot – or leg rests. At the same time some wheelchairs can be equipped with a couple of size decreasing accessories, like detachable rear wheels.
6.1 De-assembly
Remove the foot- or leg rests on the front side of your wheelchair (see chapter 5 ‘Instructions for use and mounting options’);
1. Fold the wheelchair:
Stand next to the wheelchair. Grab the seating at the front and rear side in
the middle and pull at the same time straight up. Tilt the wheelchair to the side and puss both side together to complete the folding.
2. When needed, in lack of space and the rear wheel must be removed please see
chapter 5 Instructions for use and mounting options.
6.2 Assembly
If the rear wheels are removed, you will have to place them back first. Please see chapter 5, Instructions for use and mounting options;
1. When needed to replace the rear wheels Please see chapter 5, Instructions
for use and mounting options;
2. Go stand next to the wheelchair, tilt the wheelchair a bit towards you and
push the seat tube down. The wheelchair will un-fold. Go stand before the wheelchair and push again on the two seat tubes to ensure that they are directly on the frame. This is confirmed by flat seat upholstery.
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Warning:
When tyres are not fully inflated this may cause bad functioning of the brakes and make the chair move when not intended.
Tip
For the maximum tyre pressure we direct you to chapter 5, Instructions for use and mounting options.
7 MAITENANCE
Protect your Excel wheelchair by having it checked regularly. We strongly advise you to have your wheelchair check at least once a year by a qualified Excel dealer, who will only use Excel spare parts. This periodic inspection will ensure you that the wheelchair will function perfectly for years. There are a lot of things you can do yourself to keep your wheelchair in optimum condition. If you regularly check the wheelchair and perform (small) maintenance, this will extend the lifetime and increase the ease of use.
7.1 Tyres
Examine tyres periodically for wear and replace them as needed.
PU tyres: PU tyres (polyurethane either leak proof tyres) are more used on
wheelchairs. They can be reconnised by missing the valve. The advantage that they do not need to be pumped up and can not be punctured. The same as AIR tyres the PU tyres can wear out. Check periodically to see if the tread is still deep enough.
7.2 Brakes
Before you can check the brakes, you need to make sure the tyre pressure is correct, (see chapter 5.11). Inspect both brakes for sharp rims. If there are sharp rims on the brakes we advise you to replace them. Ensure that all the parts of the brake are in the right position and fastened secure;
Make sure that the mechanism is functioning smoothly. If it is not functioning
smoothly put some oil at turning points with one or two drips of WD40 oil or Teflon. Remove surplus oil and dirt;
Make sure the brakes do not come into contact with the wheels as you are
moving.
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7.3 Cross frame
The cross frame of the wheelchair has to be in a good condition. The cross frame is the basic of your wheelchair.
Make sure the wheelchair can easily be fold and unfold; Make sure the wheelchair travels in a straight line while moving; Make sure the cross frame is not bent and shows no wear signs.
When one of the exceptions, noted above, occurs, please contact a qualified Van Os Medical UK Ltd. dealer.
7.4 Rear wheels
A good adjustment of the rear wheels improves the stability of the wheelchair.
Make sure that the wheels can move freely without touching anything; Make sure there is no margin on the rear wheels.
A good adjustment of the rear wheels improves the stability of the wheelchair. Also it will allow you to use less energy to move the wheelchair.
Make sure that the wheels can move freely without touching anything; Make sure there is no margin on the rear wheels.
When one of the exceptions, noted above, occurs or if an adjustment is necessary it is recommended to do this through a qualified Van Os Medical UK Ltd. dealer.
7.5 Front wheel and front castor fork
The front wheel and front fork must move and turn freely to ensure a smooth ride.
Make sure the nut of the front fork is not too loose or too tight. When the nut is
too loose, the wheels will rotate but the ride will be uncomfortable. If the nut is too tight, the chair will be difficult to steer because of the bearings getting pushed so the balls can not move freely. When the nut is correct in place the front wheel will stop slowly;
Make sure the front castor shows no wear signs.
When one of the exceptions, noted above, occurs or if an adjustment is necessary it is recommended to do this through a qualified Van Os Medical UK Ltd. dealer.
7.6 Upholstery
It is important to check the lining of your wheelchair regularly. Torn or worn upholstery can no longer support human weight and this can create dangerous situations.
Check the textile coating for holes, cracks and worn spots; Check the upholstery-mounting grommets to make sure that they are all
correctly aligned and secure.
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Tip
You can also use a car shampoo; this cleans, protects and gives a beautiful
gloss to your wheelchair.
7.7 Cleaning
It is important to clean your wheelchair regularly.
Clean the upholstery, chassis and plastic components on the wheelchair regularly
with a mild soap and water. Never use abrasive cleaners, they can damage the varnish. Also never use steam or high pressure cleaners;
Wax the varnish of the chassis regularly. Never use solvents, abrasive waxes,
caustic chemicals or spray silicone;
Dry your wheelchair after cleaning. Also dry your wheelchair after you have been
using it during a rainstorm.
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Tip
We recommend the use of only Excel replacement parts. If you do not use original Excel parts the warranty will be expired.
Symptom
Looseness in chair
Squeaks / rattles
Castor flutter
The wheelchair moves to heavy
Sluggish turning
Chair veers left
Chair veers right
POSSIBLE CAUSE AND CORRECT SOLUTION
Check if all nuts and bolts are tightly stuck. See paragraph
5.9.
Rear wheels and/or castors may be adjusted improperly. Make sure that both rear wheels and castor are mounted in identical positions.
Check if the bearings are not worn.
Castor forks may be adjusted improperly. Make sure they are adjusted properly.
Tip
If you have problems that cannot be solved with the troubleshooting table, we advise you to contact a qualified Van Os Medical UK Ltd. dealer.
8 PROBLEM ANYLYSIS AND SOLUTIONS
Your Excel wheelchair is inspected and adjusted so that you can use it immediately. Continual use necessitates maintenance, especially if the factory set adjustments have been altered. The following troubleshooting guide, lists several common problems that may occur and offers corrective actions for each.
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COMPONENT
None
2 years
10 years
A) Side frames, cross bar
B) Wheels, hand brakes, front forks, arm rests, foot rests and all
components not stated here under:
C) Upholstered components like seat and back upholstery and rigid arms,
plastic parts as foot plates, coating and rubber parts. Tyres and inner tubes.
9 WARRANTY
9.1 Warranty application
Together with your wheelchair you get the factory warranty. However, it is possible that your dealer offers a supplementary warranty. This manual only handles the factory warranty as given by Van Os Medical UK Ltd.
This warranty is only granted to you as the consumer. It is not intended to be used commercially (like hiring or institutional use) The warranty is limited to defects to materials and possible hidden shortages. Van Os Medical UK Ltd. offers the following warranty terms.
Also you can find the warranty periods label on the frame of your wheelchair. See also chapter 1.
9.2 Warranty definition
Your manual is also the warranty form, fill in the relevant details in and store it carefully.
Warranty conditions
The warranty period commences upon the date of purchase of your wheelchair. If within the warranty period, your wheelchair will be defect, it will be repaired or replaced. However you do need to provide to Van Os Medical UK Ltd. a complete filled in warranty registration form, a copy of the bill with the date of purchase and with the original packaging. Without a warranty registration form or a proof of the purchase date the warranty will start at the date when Van Os Medical UK Ltd. sent the invoice to the dealer.
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Tip
This warranty is not transferrable.
Repairs and replacement must be performed by an authorized Van Os Medical UK Ltd. service agent. To qualify for the warranty, your wheelchair must require the care standards. Furthermore, if a problem occurs, you need to fully inform the Van Os Medical UK Ltd. service agent immediately. If you use the wheelchair outside the designated area of the Van Os Medical UK Ltd. service agent, you can repair your wheelchair by any other, by the factory approved, service agent.
When parts of the wheelchair, within 24 months after the commence date, needs reparation or replacement, as a result of a manufactory or material error and the wheelchair is with its first owner, the part or parts will be repaired or replaced free of charge.
This warranty does not include any labour charges incurred by replacements.
Replaced or repaired parts fall under the same warranty conditions as the original wheelchair. Worn parts are normally not guaranteed, unless these parts are worn as a direct result of an original manufacturer defect. These parts are for example upholstery, tyres, inner tubes and similar kinds of parts.
The warranty conditions above describe all wheelchair parts, and are applied for the models bought at the normal end-user price.
Under normal circumstances Van Os Medical UK Ltd. accepted no responsibility when the wheelchair needs replacement or repairs as a direct result from:
1. Not maintaining the wheelchair and parts according to the recommendations of
the manufacturer or not using the specific original parts;
2. Damaging the wheelchair or parts by inattentive use, accident or wrong use;
3. Adjusting the wheelchair or parts, different from the specifications of the
manufacturer or reparations done before the service agent is warned.
4. If the product is not equipped with an original factory frame number and
identification label as described in the manual, see chapter 1.
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Warning:
Van Os Medical UK Ltd. cannot be liable for any consequent or individual damage whatsoever. While this manual is created with care it is not exclusive. If you are going to use the wheelchair not in accordance with the guidelines in this manual you need to consult with an authorized Van Os Medical UK Ltd. dealer. The warranty is only valid during the indicated period and only valid in the United Kingdom. If adjustments are made to the wheelchair, who have structural impact on the product, the warranty will expire completely. U can contact Van Os Medical UK Ltd. for an enlarged warranty and supply conditions and a address list of authorized dealers.
Tip
In chapter 7, you will also find extensive information on the maintenance of your wheelchair.
The wheelchair that is described and showed in this manual can differ from your own model in details. However, all instructions are relevant, independent of slightly different details. We reserve the right to change the product in this manual without further notice. All drawings, measures and capacities showed in this manual, are approximations and may be slightly different to your wheelchairs specifications.
For warranty service, contact your authorised dealer from where you have bought your wheelchair. If it occurs that you are not helped to your satisfaction concerning the warranty service, please contact Van Os Medical UK Ltd. in writing. You can find the address on front page of this manual.
10 SERVICE AND MAINTENANCE
10.1 General maintenance instructions
Your wheelchair needs periodical maintenance. This is necessary for a long lifetime and an optimal users comfort of your wheelchair. A badly maintained wheelchair will give more technical problems, turn less flexible and falls out the warranty terms.
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Preventive maintenance is most important and many of these things you can easily do yourself or a friend or family member can help you. We highlight below the maintenance you can do yourself.
Every week
Check tyre pressure.
Every month
Check the fold ability of the wheelchair and if the rear wheels are easy to
removable;
Check upholstery for wear; Check wheel movement front and rear and check turn ability of the wheels; Check if the brakes are working correct.
Every three months
Check all bolts, screws and nuts and tighten if necessary;
Check all spokes for tension; Check tyre tread for wear.
Furthermore we advise you to let your wheelchair check by an authorised dealer every year. Make sure you dealer checks the point mentioned by paragraph 10.2.
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Service interval:
................................
Service Schedule
Service number
1 2 3 4 5 6 7 8 9
Wheels: for example margin, wear
bearings, adjust quick-release
Tyres
Hand rims: for example wear and
burrs
Front forks: for example control margin, adjustment ball head axle
Brakes: for example adjustment, re-adjust, control for margins
Foot rests: for example adjustment, line out
Frame: for example fracture, welding seams, plastic components
Arm rests: for example fixation, rigid arms
Sealing-wax / coating / chrome
Seat cushion
Upholstery: for example adjust
straps, control
Connection material on all components
Teflon treatment of all moving parts
Checked by (initials)
Inspection date
10.2 Service checklist
For optimal life your wheelchair should be periodically maintained by an authorized dealer.
Service stamp dealer
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Tip
Maintenance is not warranty. Your dealer may deviate from the maintenance interval.
1 2 3 4 5
6
7 8 9
10
In practice the usage intensity varies greatly from person to person. It may therefore be that in your case, the wheelchair requires servicing more or less often than once a year.
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Product identification
Product: Manually propelled wheelchairs Brand: Excel Model/type: G-Lite Pro Version:
Manufacturer: Name Van Os Medical B.V. Address Koperslagerij 3 4651 SK Steenbergen Country The Netherlands
EU Representative: Name W. van Os Address Koperslagerij 3 4651 SK Steenbergen
Country The Netherlands
Function Director
Technical constructed file
Prepared by: Name J.M.J. Brouwer BBA Function: Research & Development Issue date: 01-04-2013 TCF date: 01-04-2013 Recertification date:
Means of conformity
The product is in conformity with Directive 93/42/EEC based on the use of a Technical construction file in accordance with Article 9 (Class I products) of the Directive
Signature of EU representative:
Place : Steenbergen
Date : 01-04-2013
Number : VOS.TCF.EX.0337
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EXCEL
EXCEL
EXCEL
EXCEL
User Manual / Gebruikershandleiding
Van Os Medical UK Ltd.
Excel House
Escrick Business Park
Escrick, York
YO19 6FD
Tel.+44 (0) 1904 720170
Fax. +44 (0) 1904 720398
E-mail: sales@vanosmedical.com
www.vanosmedical.com
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