Exadigm NX2200e User Manual

NX2200e User Guide

Printed in USA

Warranty

The information contained in this document is subject to change without notice. ExaDigm makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties or merchantability and fitness for a particular purpose. ExaDigm shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Documentation

All documentation is located at www.exadigm.com and is subject to change.

NX2200e User Guide

Table of Contents

1.0 NX2200e Handheld Mobile Terminal .......................................................... 4

2.0 Accessories, Parts and Peripherals ............................................................ 4

3.0 Installing the NX2200e ................................................................................ 4

4.0 Terminal Components ................................................................................. 5

4.1 Front View .......................................................................................... 5

4.2 Terminal Ports ............................................................................................ 5

4.3 Top View ..................................................................................................... 5

5.0 Installing a Paper Roll ................................ ................................................. 6

6.0 Installing and Removing the Battery Pack ................................................... 6

7.0 SIM Chip Installation ................................................................................... 7

8.0 Powering Terminal ...................................................................................... 8

9.0 Card Swipe ................................................................................................. 8

9.1 NFC ................................................................................................... 8

10.0 Modem Configurations ................................ ................................................ 8

10.1 CDMA ................................................................................................ 8

10.2 HSPA ................................................................................................. 8

10.3 Ethernet ............................................................................................. 8

10.4 WiFi .................................................................................................... 8

11.0 Alpha/Numeric Keypad ............................................................................... 9

11.1 QWERTY Keyboard ........................................................................... 9

12.0 Color-Coded Keys..................................................................................... 10

12.1 Special Function Keys ...................................................................... 10

13.0 Terminal Indicators ................................................................................... 10

14.0 Terminal Functions ................................................................................... 11

14.1 View Transactions

............................................................................ 11

14.2 Hot Keys .......................................................................................... 12

15.0 Security Manager ...................................................................................... 12

15.1 Managing User

................................................................................. 13

15.2 User Passwords

............................................................................... 14

15.3 User Rules

....................................................................................... 14

16.0 Data Retention .......................................................................................... 14

16.1 Security Features

............................................................................. 15

17.0 Battery and Charger Safety ....................................................................... 16

18.0 Regulatory Notices and Certifications ....................................................... 17

NX2200e User Guide

18.1 Part 15 of FCC Rules

....................................................................... 17

18.2 Part 68 of FCC Rules

....................................................................... 17

18.3 SAR Labeling

................................................................................... 18

18.4 UL Standards

................................................................................... 18

NX2200e User Guide

1.0 NX2200e Handheld Mobile Terminal

The ExaDigm NX2200e terminal supports multiple applications and will communicate with the host via Ethernet, Cellular Modem CDMA or GSM/GPRS and WiFi.

NX2200e features include:

2.0 Accessories, Parts and Peripherals

Shipped items include:

3.0 Installing the NX2200e

When installing the ExaDigm NX2200e for countertop, use a location near a power outlet and Ethernet connectivity if using this option. Carefully plug the AC adapter into the terminal (the plug should insert into the power receptacle on the left side of the terminal) and secure it to a live electrical outlet.

The battery time will vary according to the terminal setup and merchants‟ usage. Certain conditions may damage the terminal or cause it to operate poorly. In general, avoid areas with:

 Excessive heat or dust  Oil or moisture  Excessive electrical noise (caused by air conditioners, motors, fans, neon signs, or power tools)  Direct sunlight  Artificial light that could reflect glare off the display panel

 PCI information:

 PCI PA-DSS 3.0 approved payment

applications

 PCI PTS 4.0 approved

 EMV Level 1 and 2 approved

 Modem versions:

 CDMA Verizon or Sprint  HSPA

 Integrated 2D Bar Code Reader*  Smart Card Reader  SAM Card Reader  5MP resolution camera*

 SD Card Reader  Capacitive Touch Screen  Integrated Contactless Card Reader

*special order terminals

 NX2200e unit  Power adapter (8.5V)  Lithium-ion Battery

 Small paper roll (thermal 2 ¼ x 1.38”)

NX2200e User Guide

4.0 Terminal Components

4.1 Front View

4.2 Terminal Ports

4.3 Top View

LED Lights

Magnetic Card Reader

Screen

Power ON/OFF

Up/Down Arrow

Cancel Key

2 Programmable Function Keys

Clear/Backspace Key

Enter Key

Smart Card Reader

Power

USB Port

Ethernet

RS-232

Feed Key

The figure to the right shows the ports used to connect the terminal to a power source, Ethernet port and various devices such as PIN pads using the multi-port connector.

Mini USB

Barcode Reader

Camera

NX2200e User Guide

5.0 Installing a Paper Roll

A paper roll is required to print receipts and reports. The NX2200e uses thermal 2 ¼ x 1.38” paper rolls.

1. Place forefinger under flap at the bottom of the terminal and pull forward using force.

2. Using the tab lift compartment out.

3. Place the paper roll in the printer compartment.

4. Close the printer compartment door by pressing until it clicks into place.

6.0 Installing and Removing the Battery Pack

The power pack allows the terminal to operate when not connected to a power outlet. The NX2200e uses a Lithium-ion battery. Average battery life is 12 hours (utilizing power saving features).

1. Remove the screw securing the battery door using a Phillips head screwdriver. Remove the battery door by placing your finger on the door, push down on the ridges and slide down to remove.

2. Remove the battery by placing a finger on the opening and pulling up. The battery will loosen and fall out once the terminal is turned over.

3. To install slide the battery under the locking tabs and push down.

4. Replace the battery door by inserting the top hedge in first, slide up until it snaps into place.

NX2200e User Guide

7.0 SIM Chip Installation

Note: SIM chips are only used in HSPA equipped terminals. The SIM chip slot is located with the

terminal face down under the battery compartment. Unscrew the screw located on the top of the battery cover. The battery cover can be removed by placing your finger on the raised portion of the door and sliding down to remove.

1. Remove the battery by placing a finger on the opening and pulling up. The battery will loosen and fall out once the terminal is turned over.

2. There is only one working compartment be sure to use the one located on the bottom left side.

3. The SIM chip can be easily placed into the slot by inserting the card into the grooves of the holder. The metallic contact on the SIM card must be placed face down (toward the contacts on the unit).

NX2200e User Guide

8.0 Powering Terminal

9.0 Card Entry

Insert Smart Card into the reader slot below key pad.

9.1 NFC

10.0 Modem Configurations

Ensure that the terminal is connected to an active power source or has a fully charged battery in it.

10.1 CDMA

Before you use the terminal to do live transactions with TCP/IP connections, you need to make sure the modem is activated. Contact your network carrier, ISO or ExaDigm to confirm activation.

10.2 HSPA

Before you use the terminal to do live transactions with TCP/IP connections, you need to make sure the modem is activated by inserting the SIM card. Contact your network carrier, ISO or ExaDigm to confirm activation.

10.3 Ethernet

Connect the Ethernet cable to the Ethernet port (LAN) on the side of the terminal.

10.4 WiFi

Connect the WiFi USB stick to the USB port on the side of the NX2200e.

Swipe card through reader with the magnetic stripe

facing down and toward the terminal.

To power on terminal press orange Power key until beep is heard. The boot up process will display. To power down terminal press orange Power key briefly then press ENTER to complete process.

Press [ENTER] key to

power off!!

Other keys to cancel.

Gently place the NFC Card above the screen or slowly swipe across toward the keypad.

NX2200e User Guide

11.0 Alpha/Numeric Keypad

To get a letter, press the corresponding number and then continue pressing until the letter is displayed.

Number

Alpha 1

Alpha 2

Alpha 3

Alpha 4

Alpha 5

Alpha 6

1 Q Z q z .

2 A B C a b c 3 D E F d e

4 G H I g h i

5 J K L j k l

6 M N O m n o

7 P R S p r s 8 T U V t u v 9 W X Y w x y

SPACE @ - , _

# = „ “ + !

~ % ^ & ( )

< > ? / * |

{ } [ ] : ;

11.1 QWERTY Keyboard

To input capital letters press the up arrow [] and press the key. To input symbols press the [?123] key on the touch screen; the number and symbol screen will display.

Press the [ALT] key for additional characters. To backspace and clear characters use the [DEL X] key or [CLEAR] on the keypad.

NX2200e User Guide

For numeric only entry menus the following keypad will display:

12.0 Color-Coded Keys

The color-coded keys perform the following tasks:

 Red CANCEL Key: Press the red key to cancel the current operation or return to the previous menu.  Yellow CLEAR Key: Press this key to clear an action and backspace clearing each character.  Green ENTER Key: This key is used like the ENTER key on a computer keyboard. Press the green

key to signify to the terminal that the task is complete, or press to enable a function or perform an action based on typed data.

 Red Power Key: Press this key to turn on or off the terminal.

12.1 Special Function Keys

 F1: This key will move the cursor to the left of a text character.  F2: This key will move the cursor to the right of a text character.  Red Power Key plus:

 7: This will advance to the next application slot.  9: This will revert to the previous application slot.  F1: This will advance to the next populated application slot.  F2: This will revert to the previous populated application slot.

13.0 Terminal Indicators

Indicators are located on the display screen and will display when the mentioned peripheral or device is attached.

 Battery

 Fully charged  Half full battery

 Low battery

 Ethernet connection ˂----˃  Power Adapter

 Radio

 WiFi signal strength  Cellular signal strength

NX2200e User Guide

14.0 Terminal Functions

14.1 View Transactions

1. Go to End Of Day

2. Go to View Trans

3. For Batch a. Go to Batch b. The following will display

a. Press F2 to print receipt b. When Customer Copy? appears press 2 to print

4. For S&F Pending a. Go to S&F Pending b. The following will display

c. Press F2 to print receipt d. When Customer Copy? appears press 2 to print

5. For S&F Declined a. Go to S&F Declined b. If no declined S&F transactions are present the following will display

c. Press ENTER

1/XX 01/01/01 XX:XX Credit Sale Trn ID X Batch #X XXXX11111 [Swiped] Auth code: XXXXXX Total: $XX.XX

INFO No transactions

ENTER

NX2200e User Guide

14.2 Hot Keys

Additional functions are available from the View Trans menu. Press the hot keys to access the options.

1. Go to End Of Day

2. Go to View Trans

3. Go to Batch (or the other options)

Action

Hot Keys

Void

CLEAR

Go to specific transaction (record number)

F1 and ENTER

Move to the last transaction

F1 and

Move to the first transaction

F1 and

Delete

F1 and CLEAR

Reprint

Toggle each transaction

Forward transaction

ENTER

15.0 Security Manager

Security manager is a service within the application that handles user authentication and the log-in process. At least one user (of any level) has to be logged in to use any of the various components. If any operation has access restriction, the service calls security manager to confirm the user has the necessary credentials.

To access the User Manager menu follow the instructions below:

1. From XXX Payment App

2. Go to Admin

3. Go to User Manager

4. Enter User Name and Password to access

5. Go to User Management

Note: Only Admin (Manager) level has access to this menu.

NX2200e User Guide

15.1 Managing User

Security manager provides the user interface to manage users. To access the user management area, the highest level (manager) credential is required to perform the following operations:

 Add User  Edit User

i. Unlock

ii. Change Name iii. Change Pswd iv. Change Role

v. Enable/Disable

 Delete User  Print User List

Managers can add a new user, delete or edit current user or print users list in user management menu.

15.1.1 Roles:

Users are assigned to a specific role when they are created. Currently 3 predefined levels of roles are available:

 Clerk  Supervisor  Manager

Users‟ role can be changed from user management area in the edit user section.

15.1.2 Default Users: Security manager contains two default users, one with manager level credentials and the other with user

level credentials.

 Manager level credential [id:manager1 or m pass:q123456 or q111111]  User level credential [id:clerk1 pass:123456q]  The default user can be changed and deleted

Default manager level user cannot be deleted and its credential level cannot be changed. The Default Manager is a root or administrator to the terminal and is required to access the user management area.

To reset the default manager the terminal must undergo a flash file system erase and the application downloaded via TMS.

NX2200e User Guide

15.2 User Passwords

 All user passwords must contain numeric and alpha characters. It must be a minimum of 7 and a

maximum of 20 characters. If the requirement is not met the terminal will display an error message and the user will be forced to try again.

 User passwords expire every 90 days. Upon expiration the terminal will display a message to the

User to change their password. If password has expired the User will be prompted to enter a new password.

 The previous four passwords cannot be used. If a previously used password is entered the terminal

will display an error message requesting the correct password.

 Passwords are not stored in the system alone. Data with a combination of password and User ID is

encrypted with SHA1 algorithm and kept in the system.

 A user can change their password by following the instructions below:

1. From XXX Payment App

2. Go to Admin

3. Go to User Manager

4. Enter user ID and password

5. Select Change Password

 The security manager forces users to change any default password after the first successful login.  The security manager forces users to change any password changed in the user management

menu after the first successful login.

15.3 User Rules

 Each user has a unique ID. No duplicate user IDs are allowed, the terminal will display message

that the ID is already used.

 After 3 failed login attempts, the user‟s account is locked.

 Lock duration is 15 minutes.  Managers can unlock the user from the user management menu in edit user section or the user

needs to wait 15 minutes before trying to log in again.

 If terminal is in idle mode for more than 14 minutes, the terminal screen locks. In order to unlock it,

the last logged in user‟s authentication is required.

16.0 Data Retention

The ExaDigm payment application is set to purge all cardholder information (all transactions) after reaching the customer defined retention period. The terminal will warn the user before purging, giving a chance to settle the transactions to the payment processor.

The parameter to set the retention period is TVO_CHRETENTIONTIME. The field is configurable to any number of accumulative hours – for example 720 equals 30 days. The maximum value is 99999.

To set the retention period, follow the instructions below:

1. Go to Admin

NX2200e User Guide

2. Go to App Setup

3. Go to Security Setup

4. Go to Retention Period

5. Enter the hours in XXXXX

6. Press ENTER

16.1 Security Features

16.1.1 Variable Object Security Features

The application uses a module named Transaction Engine Variable Object to recognize if a variable is keeping any of the following account data:

 PAN  Cardholder Data  Full Track Data  Sensitive Authentication Data  Account Data

16.1.2 Transaction Object Security Features In order to make sure storage of cardholder and full track data is in the database only when it is actually

needed; transaction level controls are added as following:

 Save Cardholder Data in Database:

Cardholder data is saved to database during regular credit transactions.

 Save Full Track in Database:

Full track data is saved to database when store and forward transactions are accepted. The application uses a module named Transaction Object Interface Processor that makes sure that all “Transaction Variables” are deleted from memory after it is processed.

Also the Transaction Object module checks for the following conditions before running a payment transaction and does not allow the transaction and forces the user to perform Settlement if “any of” the following initial conditions fails:

 The oldest transaction in database shouldn‟t be older than a configurable “Cardholder Retention

Time” Variable Object.

 Number of transactions in database shouldn‟t exceed the configurable “Max Transaction Number”

Variable Object.

 Total Amount of transactions in database shouldn‟t exceed the configurable “Max Transaction Total”

Variable Object.

 Available free flash memory space in system should be more than “Min Free Memory Size” Variable

Object.

NX2200e User Guide

16.1.3 Database Object Security Features The application uses a module named the Database Interface Processor which gathers information from

different sources to determine whether to write the account data in the database or not. These settings are all hard coded and cannot be accessed by any user. The settings are based on PA-DSS requirements.

The following rules are applied in Database module:

 PIN Block Data is not stored in any case.  CVV Data is not stored in any case.  Full Magnetic Data is stored only if “all” of the following conditions are met:

i. If offline transaction is supported (Defined in a Configuration Variable Object)

ii. “Save Full Track Data in Database” flag is active in Transaction Object

iii. If current transaction is performed offline (or Store and Forward).

17.0 Battery and Charger Safety

ExaDigm assumes no liability for improper use, care or charging of batteries if the following safety guidelines are not followed. Refer to the warranty provisions for your products and components. Proper battery and charger safety is necessary to ensure the terminal will perform to its potential and reduce the risk of overheating, igniting or explosion, resulting in serious bodily harm or property damage.

 Do not disassemble, open, crush, bend, deform, puncture, shred or attempt to modify the battery or

charger.

 Do not modify or remanufacture, attempt to insert foreign objects into the battery or charger, immerse

or expose to water or other liquids, or expose to fire, explosion, or other hazards.

 Only use the battery and charger for the terminal for which it was specified.  Only use the battery with a charging system that has been qualified with the unit. Use of an

unqualified battery or charger may present a risk of fire, explosion, leakage or other hazard.

 Do not short circuit a battery or allow metallic or conductive objects to contact the battery terminals.  Replace the battery only with another battery that has been qualified with the unit. Use of an

unqualified battery may present a risk of fire, explosion, leakage, or other hazard.

 Promptly dispose of used batteries in accordance with local regulations.  Children should not touch battery and charger.  Avoid dropping the battery and charger. If the battery or charger is dropped, especially on a hard

surface, and the user suspects damage, contact ExaDigm for inspection.

 Improper battery or charger use may result in a fire, explosion, or other hazard.  Do not charge battery in an unattended area.  Do not charge the battery for more than 24 hours.

NX2200e User Guide

18.0 Regulatory Notices and Certifications

18.1 Part 15 of FCC Rules

FCC Part 15 Class B Digital Device The NX2200e has been tested and found to comply with the limits for a Class B digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help. Operation of the NX2200e in a residential installation, per Part 15 of the FCC rules, is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. The device must accept any interference received, including interference that may cause undesired

operation.

18.2 Part 68 of FCC Rules

This equipment complies with the regulations in Part 68 of the FCC Rules. The FCC registration number and REN (ringer equivalence number) is located on the FCC label located in the back of the terminal. The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs connected to the telephone line may result in the device not being able to communicate. Contact the telephone company to determine the maximum RENs for the calling area. This equipment cannot be used on telephone company provided coin service. Connection to Party Line Service is subjected to state/local fees. The equipment uses RJ11C jacks. The equipment is provided with a FCC compliant telephone cord and modular plug. It is designed to connect to a standard telephone network jack or compatible modular jack that is Part 68 compliant. If this equipment causes harm to the telephone network, the telephone company will notify you in advance of a disruption of service. If advance notice is not possible then the telephone company will notify you as soon as possible. You will be advised of your right to file a complaint with the FCC if you feel it necessary.

NX2200e User Guide

The telephone company may make changes to their facilities, equipment, operations, or procedures that could affect the connection of the equipment. If changes are occurring the telephone company will provide advance notice to allow for time to modify the equipment‟s connection access to maintain uninterrupted service. If the equipment malfunctions notify ExaDigm Inc for repair and/or warranty information. If the equipment is causing trouble to the telephone network connection the telephone company may request the equipment to be discontinued until the problem is resolved. Customers are not to attempt to fix the equipment on their own. ExaDigm Inc recommends connecting the equipment to an AC surge protector to avoid damage to the equipment in the event of electrical surges. To reduce the risk of fire use only a No. 26 AWG or larger telecommunication line cord.

18.3 SAR Labeling USA

CDMA SAR compliance for body-worn operating configurations is limited to the specific body-worn accessories, such as belt-clips and holsters, tested for FCC filing. The highest reported SAR values are: Part 22 Body-worn: 0.228 W/kg, Part 24, Body-worn: 0.184 W/kg.

18.4 UL Standards

Follow the instructions below for Replaceable Batteries: "CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions." Follow the general "IMPORTANT SAFETY INSTRUCTIONS when using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

 Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry

tub, in a wet basement or near a swimming pool.

 Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a

remote risk of electric shock from lightning.

 Do not use the telephone to report a gas leak in the vicinity of the leak.

 Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire.

They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

Follow the instructions below for Telephone line cord safety: "CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord" For other TNV accessibility "Disconnect TNV circuit connector before accessing other port" or equivalent.

Exadigm NX2200e User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual