Warranty by EV Rider, LLC
All Products – Except the Stand-N-Ride
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and
frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination
to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without
charge.
Labor charges are NOT included.
The purchaser is responsible for the delivery to the authorized repair
facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For
warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will
be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any
offshore and/or international location will be the responsibility of the purchaser. International and offshore
end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase
in operational noise level usually occurs due to abusive and excessive strain on the scooter).
The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by
EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do
not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is
required prior to returning items. All transportation costs and shipping damage incurred while submitting units
and/or parts for repair or replacement are the responsibility of the original purchaser.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the
Scooter. This Warranty excludes:
• Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
• Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs,
upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
• Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper
operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
• Used other than for the purpose of the purchaser’s mobility.
• Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider,
LLC.
• Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider,
LLC.