A08/2012New document 800-12005V1 to replace 800-12005. Replaced various screen shots
throughout to improve quality and legibility. Edited the system diagram. Replaced the
front-panel photograph for the HRG8/HRG16 model, and rear-panel photographs of
the HRG8 and HRG16 models.
Added the Cautions and Warnings, Regulatory Statements, Safety Instructions, and
Warranty and Service sections and the Specifications appendix.
Added the About This Document chapter.
Corrected the Operating Temperature range in the Specifications chapter.
Cautions and Warnings
CAUTION
THIS SYMBOL INDICA TES THAT
DANGEROUS VOLTAGE
CONSTITUTING A RISK OF
ELECTRIC SHOCK IS PRESENT
WITHIN THE UNIT.
CAUTION: TO REDUCE THE RISK OF ELECTRIC
SHOCK, DO NOT REMOVE THE COVER.
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL.
THIS SYMBOL INDICA TES THAT
IMPORTANT OPERATING AND•
MAINTENANCE INSTRUCTIONS
ACCOMPANY THIS UNIT.
RISK OF ELECTRIC
SHOCK
DO NOT OPEN
Installation and servicing should be performed only by qualified and experienced technicians to
conform to all local codes and to maintain your warranty.
CAUTION12 VDC models require the use of CSA Certified/UL
Listed Class 2 power adapters to ensure compliance with electrical
safety standards.
Regulatory Statements
Information to the User: This equipment has been tested and found to comply with the limits
for a Class A digital device. Pursuant to part 15 of the FCC Rules, these limits are designed to
provide reasonable protection against harmful interference in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own
expense.
CAUTIONChanges or modifications not expressly approved by
the party responsible for compliance could void the user’s authority to
operate the equipment.
Canadian Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada.
North America
The equipment supplied with this guide conforms to UL 60950-1 and CSA C22.2 No. 60950-1.
800-12005V1 - A - 08/2012
6 | Performance Series DVR User Guide
Europe
The manufacturer declares that the equipment supplied is compliant with the essential
requirements of the EMC directive 2004/108/EC, conforming to the requirements of standards
EN 55022 for emissions, EN 50130-4 for immunity, and EN 60950 for Electrical Equipment
safety.
Waste Electrical and Electronic Equipment (WEEE)
Correct Disposal of this Product (applicable in the European Union and other
European countries with separate collection systems).
This product should be disposed of, at the end of its useful life, as per applicable
local laws, regulations, and procedures.
Safety Instructions
BEFORE OPERATING OR INSTALLING THE UNIT, READ AND FOLLOW ALL
INSTRUCTIONS.
AFTER INSTALLATION, retain the safety and operating instructions for future
reference
1.HEED WARNINGS - Adhere to all warnings on the unit and in the operating instructions.
2.INSTALLATION
•Install in accordance with the manufacturer’s instructions.
•Installation and servicing should be performed only by qualified and experienced
technicians to conform to all local codes and to maintain your warranty.
•Do not install the unit in an extremely hot or humid location, or in a place subject to
dust or mechanical vibration. The unit is not designed to be waterproof. Exposure to
rain or water may damage the unit.
•Any wall or ceiling mounting of the product should follow the manufacturer’s
instructions and use a mounting kit approved or recommended by the manufacturer.
3.POWER SOURCES - This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supplied to your
facility, consult your product dealer or local power company.
4.HEAT - Situate away from items that produce heat or are heat sources such as radiators,
heat registers, stoves, or other products (including amplifiers).
5.WATER AND MOISTURE - Do not use this unit near water or in an unprotected outdoor
installation, or any area classified as a wet location.
6.MOUNTING SYSTEM - Use only with a mounting system recommended by the
manufacturer, or sold with the product.
7.ATTACHMENTS - Do not use attachments not recommended by the product
manufacturer as they may result in the risk of fire, electric shock, or injury to persons.
8.ACCESSORIES - Only use accessories specified by the manufacturer.
9.CLEANING - Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
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10. SERVICING - Do not attempt to service this unit yourself as opening or removing covers
may expose you to dangerous voltage or other hazards. Refer all servicing to qualified
service personnel.
11. REPLACEMENT PARTS - When replacement parts are required, be sure the service
technician has used replacement parts specified by the manufacturer or have the same
characteristics as the original part. Unauthorized substitutions may result in fire, electric
shock or other hazards.
Warranty and Service
Subject to the terms and conditions listed on the Product warranty, during the warranty period
Honeywell will repair or replace, at its sole option, free of charge, any defective products
returned prepaid.
In the event you have a problem with any Honeywell product, please call Customer Service at
1.800.796.CCTV for assistance or to request a Return Merchandise Authorization (RMA)
number.
| 7
Be sure to have the model number, serial number, and the nature of the problem available for
the technical service representative.
Prior authorization must be obtained for all returns, exchanges, or credits. Items shipped to
Honeywell without a clearly identified Return Merchandise Authorization (RMA) number
may be refused.
This document introduces the HRG Performance Series DVRs. It covers how to install and
operate the HRG Performance Series DVRs.
This document is intended for system integrators, installers, and end-user operators.
Overview of Contents
This document contains the following chapters and appendixes:
•Chapter 1, Introduction, introduces the HRG Performance Series DVRs, the main features;
the typical setup; the front panel, IR remote control, mouse, and virtual keyboard controls;
and the back panel connections.
•Chapter 2, Getting Started, explains how to start up and shut down the DVR, how to reboot
and lock the DVR, how to use the Setup Wizard for initial setup, and how to set the date
and time.
•Chapter 3, Live View, describes the Live View on-screen display, how to use the mouse to
control Live View, how to zoom in Live View, and how to configure the Live View display.
•Chapter 4, Recording Settings, explains how to configure recording settings and how to
protect recorded files.
•Chapter 5, Playback, describes the playback interface, explains how to search recordings
and the system log, and how to play back recorded video.
•Chapter 6, Backup, explains how to export files and video clips, and how to manage
backup devices.
•Chapter 7, Alarm Settings, explains how to configure alarms, including motion detection,
sensors, video loss and video tampering detection, and how to managed exception
settings.
•Chapter 8, Network Settings, explains how to configure network settings, including email
notification.
•Chapter 9, PTZ Control, explains PTZ configuration, including PTZ presets, patrols, and
patterns.
•Chapter 10, Camera Management, explains OSD settings, image settings, and privacy
mask settings.
•Chapter 11, Hard Drive Management, explains how to configure and manage hard drives.
800-12005V1 - A - 08/2012
20 | Performance Series DVR User Guide
•Chapter 12, HRG DVR Management, explains how to configure system settings such as
language, time zone, date and time, mouse speed, and password; how to configure the
RS-232 port, how to manage user accounts and system configuration; how to update the
firmware; how to restore default settings; how to view system information and system logs.
•Appendix A, Glossary, explains commonly used terms in this guide.
•Appendix B, Solutions, provides possible solutions for resolving system malfunctions that
may occur from time to time.
•The Index provides a searchable list for easy access to the document.
Related Documents
This document is a necessary prerequisite for understanding the [Product Name]. For more
information, please refer to the following documents:
Document titlePart numberDescription
Multi-Site 4200 Remote Viewing
Software User Guide
HRG App for Apple iOS Devices User
Guide
HRG App for Android Devices User
Guide
800-12064Describes how to use the remote viewing software for
the HRG Performance Series DVRs.
800-12168Describes how to remotely access the HRG
Performance Series DVRs via a wireless network
connection.
800-12218Describes how to remotely access the HRG
Performance Series DVRs via a wireless network
connection.
Typographical Conventions
This document uses the following typographical conventions:
FontWhat it representsExample
Helvetica
Keys on the keyboardPress Ctrl+C
LucidaValues of editable fields that are mentioned in the
body text of the document for reference purposes,
but do not need to be entered as part of a procedure
Text strings displayed on the screen
Syntax
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The Time from field can be set to
Hours:Minute:Seconds.
The message Unauthorized
displays.
(object) entered
FontWhat it representsExample
| 21
Swiss721 BT Bold Words or characters that you must type. The word
“enter” is used if you must type text and then press
Enter or Return key.
the
Menu titles and other items you selectDouble-click Open from the File menu.
Buttons you click to perform actionsClick Exit to close the program.
ItalicPlaceholders: words that vary depending on the
situation
Cross-reference to external sourceRefer to the System Administrator Guide.
Cross-reference within documentSee Chapter 2, Installation.
Enter the password.
Enter your user name.
800-12005V1 - A - 08/2012
22 | Performance Series DVR User Guide
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1
Introduction1
This chapter introduces the Honeywell HRG 4-Channel, 8-Channel, and 16-Channel
Performance Series DVRs and provides an overview of how to operate the HRG DVR using
various methods.
Overview
Developed using the latest technology, the Honeywell HRG Performance Series DVRs (HRG
DVRs) combine the latest in advanced H.264 video encoding and decoding technologies to
deliver high performance, rock-solid reliability, and longer recording times.
The Honeywell HRG DVRs can be used either as standalone video surveillance products or
used to build a powerful surveillance network. This flexibility makes them perfect for small
business applications.
Product Features
Feature Overview
•4, 8, or 16 video inputs (model dependent).
•H.264 video compression with excellent reliability and superior definition.
•4 audio inputs, 1 audio output.
•IR remote controller and mouse included
•Independent video encoding parameters, including frame rate, resolution, bit rate, and
•Remote access from iPhone and Android devices.
•Multi-site software.
•Recording rates up to 120 (4-channel), 240 (8-channel) and 480 (16-channel) ips @ 4CIF
•PTZ dome control.
video quality.
resolution.
800-12005V1 - A - 08/2012
24 | Performance Series DVR User Guide
Local Monitoring Features
•Up to 1280 × 1024 resolution for VGA output display.
•Simultaneous VGA and CVBS output.
•Multi-camera video live view, with an adjustable camera order.
•Group switch, manual switch, and automatic cycles modes that are selectable for video
live view, with a configurable auto-cycle period.
•Digital zoom in live mode.
•Shield of assigned channels for live view.
•Privacy masking support.
•Multiple PTZ protocols support, including the setting and call up of presets, patrols, and
patterns.
•Video image zoom-in by clicking the mouse and tracing by dragging the mouse in PTZ
control mode.
Hard Disk Drive Management Features
•S.M.A.R.T. technology.
•HDD standby function.
Recording Features
•Cycle and non-cycle recording mode.
•Normal and event video encoding parameters.
•Multiple recording types, including manual, normal, alarm, motion, motion/alarm, and
motion + alarm recording.
•Eight recording time periods, with separate recording types.
•Pre-record and post-record time intervals for alarm and motion detection, and pre-record
time intervals for scheduled and manual recording.
•Lock and unlock video files.
•HDD can be set to read-only.
•Video data search and playback by channel number, recording type, and time.
•Digital zoom function in playback mode.
•Pause, fast forward play, slow play, skip forward, and skip backward available during
playback.
•Up to 4/8/16-channel synchronous playback.
Backup Features
•Back up recorded files to a USB or SATA device.
•Bunch backup by file or by time.
•Recorded files edited for backup in playback.
•Management and maintenance for backup devices.
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Introduction | 25
Alarm and Exception Features
•Configurable arming time for alarm in/out.
•Support of various exception alarm types, including: alarms for video loss, motion
detection, video tampering, unmatched video in/out format, illegal access, network
disconnection, IP conflict, hard disk error, and hard disk full.
•Support of various exception alarm handling methods, including: pop-up alarm image on
the monitor, audible warnings, surveillance center notifications, alarm output triggers, and
send emails.
•Auto recovery from exceptions.
Other Features
•Use a mouse or the IR remote control to control the HRG DVR.
•Three-level user management. Each user has individual operating permission for the HRG
DVR and cameras.
•Powerful recording and searching of operation, alarm, and exception logs.
•Unicast and multicast supported; TCP and UDP protocols applicable in unicast
•Remote search, playback and download, lock/unlock of video files.
•Breakpoint resume support.
•Remote access and configuration of parameters; remote import/export of device
•Remote access of device running status, system log, and alarm status.
•Remote formatting of hard disk, upgrade, reboot/shutdown, and other system
•Event alarm and exceptions upload to a remote management host.
•Remote video image capture in JPEG format.
•Remote PTZ control.
•Voice talk and broadcast.
•Built-in WEB Server.
System Diagram
transmission.
configuration parameters.
maintenance operations.
Connect your HRG DVR as shown in Figure 1-1.
800-12005V1 - A - 08/2012
26 | Performance Series DVR User Guide
Figure 1-1System Diagram (HRG4 DVR shown)
Operating the HRG DVR
You can use the following tools to navigate and operate your HRG DVR.
•the front panel controls (see Front Panel on page 26)
•the IR (Infrared) remote (see Using the IR Remote Control on page 29)
•a mouse (see Using a USB Mouse on page 30)
•the virtual keyboard (see Using the Virtual Keyboard on page 31)
Front Panel
Familiarize yourself with the front panel controls for your HRG DVR.
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HRG4 Front Panel
1233456
Figure 1-2HRG4 Front Panel
Table 1-1HRG4 Front Panel Controls and Indicators
PositionControl/IndicatorFunction
1Status Indicators
POWERTurns green when the HRG DVR is on.
STATUSIlluminates when the compound key switches to numeric/letter input mode.
Tx/RxFlickers green when the network connection is functioning normally.
2IR ReceiverSensor for IR Remote Controller.
3Compound Buttons
Introduction | 27
1/MENUEnter number “1”; Access the main menu.
2/ABC/F1Enter number “2” or letters “A”, “B”, “C”; The F1 button when used in a list field will
select all items on the list. In PTZ Control mode, it will turn on/off PTZ light.
3/DEF/F2Enter number “3” or letters “D”, “E”, “F”; The F2 button is used to cycle through tab
pages. It will also bring up the Channel and OSD Position settings.
4/GHI/ESCEnter number “4” or letters “G”, “H”, “I”; Exit and back to the previous menu.
5/JKL/EDITEnter number “5” or letters “J”, “K”, “L”; Delete characters before cursor; Select the
check box and ON/OFF switch; Start/stop record clipping in playback.
6/MNO/PLAYEnter number “6” or letters “M”, “N”, “O”; Playback, for direct access to playback
interface.
7/PQRS/RECEnter number “7” or letters “P”, “Q”, “R”, “S”; Manual record, for direct access to
manual record interface; manually enable/disable record.
8/TUV/PTZEnter number “8” or letters “T”, “U”, “V”; Access to PTZ control interface.
9/WXYZ/PREVEnter number “9” or letters “W”, “X”, “Y”, “Z”; Multi-camera display in live view.
0/AEnter number “0”; Switch between input methods (upper and lowercase alphabet,
symbols and numeric input).
4SHIFTSwitches the compound keys functions from inputting the numeric/letter values to
the functional controls.
5Control ButtonsDirectional buttons: In menu mode, the direction buttons are used to navigate
between different fields and items and select setting parameters. In playback mode,
the Up and Down buttons are used to speed up and slow down record play, and the Left and Right buttons are used to select the recording 30s forwards or backwards.
In Live View mode, these buttons can be used to cycle through channels.
Enter: The Enter button is used to confirm selection in the Menu mode; or used to
select check box fields and ON/OFF switch. In playback mode, it can be used to
play or pause the video. In single-frame play mode, pressing the Enter button
advances the video by a single frame. And in auto sequence live view mode, the
buttons can be used to pause / resume auto sequence.
6USB PortConnection for a USB mouse or USB flash memory device.
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28 | Performance Series DVR User Guide
HRG8 and HRG16 Front Panel
Figure 1-3HRG8 and HRG16 Front Panel
PositionButton/IndicatorFunction
1USB Port
2Status Indicators
POWERTurns green when the HRG DVR is on.
READYTurns green when the device is running normally.
STATUSIlluminates when the compound key switches to numeric/letter input mode.
ALARMTurns red when there is a sensor alarm occurring.
HDDFlickers red when the HDD is reading or writing.
Tx/RxFlickers green when the network connection is functioning normally.
3IR ReceiverSensor for IR Remote Controller.
4Compound Buttons
1/MENUEnter number “1”; Access the main menu.
2/ABC/F1Enter number “2” or letters “A”, “B”, “C”; The F1 button when used in a list field will
3/DEF/F2/SPOTEnter number “3” or letters “D”, “E”, “F”; The F2 button is used to cycle through tab
4/GHI/ESCEnter number “4” or letters “G”, “H”, “I”; Exit and back to the previous menu.
5/JKL/EDITEnter number “5” or letters “J”, “K”, “L”; Delete characters before cursor; Select the
Connection for a USB mouse or USB flash memory device.
select all items on the list. In PTZ Control mode, it will turn on/off PTZ light.
pages. It will also bring up the Channel & OSD Position settings. SPOT - reserved at
this time.
check box and ON/OFF switch; Start/stop record clipping in playback.
6/MNO/PLAYEnter number “6” or letters “M”, “N”, “O”; Playback, for direct access to playback
7/PQRS/RECEnter number “7” or letters “P”, “Q”, “R”, “S”; Manual record, for direct access to
8/TUV/PTZEnter number “8” or letters “T”, “U”, “V”; Access to PTZ control interface.
9/WXYZ/PREVEnter number “9” or letters “W”, “X”, “Y”, “Z”; Multi-camera display in live view.
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interface.
manual record interface; manually enable/disable record.
PositionButton/IndicatorFunction
See HRG4 Front Panel on page 27 and HRG8 and HRG16 Front Panel on
page 28 for more about front panel controls.
Table 1-2IR Remote Control
#ButtonFunction
1POWERTurn On/Off the HRG DVR.
2DEVEnable/Disable Remote Control
3AlphanumericsSame as front panel
4EDITSame as JKL/EDIT on front panel.
5ASame as 0/A on front panel.
6RECSame as 7/PQRS/REC on front panel.
7PLAYSame as 6/MNO/PLAY on front panel.
8INFOReserved.
9VOIPSame as 2/ABC/F1 on front panel.
10MENUSame as 1/MENU on front panel.
11PREVSame as 9/WXYZ/PREV on front panel.
12DIRECTION/ENTERSame as on front panel.
13PTZSame as 8/TUV/PTZ on front panel.
14ESCSame as ESC on front panel.
15RESERVEDReserved.
16F1Same as 2/ABC on front panel.
17PTZ CONTROL ButtonsUse to adjust the iris, focus, and zoom.
18F2The F2 button is used to cycle through tab
pages. It can also be used to enter the
Channel and OSD Position settings.
Introduction | 29
0/AEnter number “0”; Switch between input methods (upper and lowercase alphabet,
5SHIFTSwitches the compound keys functions from inputting the numeric/letter values to
6Control ButtonsDirectional buttons: In menu mode, the direction buttons are used to navigate
symbols and numeric input).
the functional controls.
between different fields and items and select setting parameters. In playback mode,
the Up and Down buttons are used to speed up and slow down record play, and the Left and Right buttons are used to select the recording 30s forwards or backwards.
In Live View mode, these buttons can be used to cycle through channels.
Enter: The Enter button is used to confirm a selection in the Menu mode; or used
to select check box fields and the ON/OFF switch. In playback mode, it can be used
to play or pause the video. In single-frame play mode, pressing the Enter button
advances the video by a single frame. And in auto sequence live view mode, the
buttons can be used to pause / resume auto sequence.
Using the IR Remote Control
Your HRG DVR may also be controlled with the IR remote control. Batteries (2 x AAA) must be
installed before operation.
Figure 1-4IR Remote Control
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30 | Performance Series DVR User Guide
Configuring the IR Remote Control
Aim the remote control at the IR receiver located at the front of the unit to test operation. If there
is no response, try the following steps:
1.Use the front control panel or the mouse to navigate to Menu Settings General More Settings.
2.Check and remember the HRG DVR ID number. The default ID number is 255. This ID
number is valid for all IR remote controls.
3.Press DEV on the remote.
4.Enter the DVR ID number from step 2.
5.Press ENTER on the IR remote control.
The Status indicator on the front panel should turn green to indicate that the remote control is
operating properly.
Using a USB Mouse
A regular 3-button (Left/Right/Scroll-wheel) USB mouse can also be used with this HRG DVR.
Connecting a USB Mouse
•Plug the USB mouse into one of the USB ports on the front panel of the HRG DVR.
The mouse should automatically be detected. If, in a rare case, that the mouse is not detected,
pleased refer to the recommended device list from your provider.
USB Mouse Controls
Table 1-3Mouse Controls
ControlActionResult
Single clickSelect a menu component, such as a button or an
input field. This is similar to pressing the ENTER
button on the remote/front panel controls.
Double clickSwitch between single screen and multi-screen
mode in Live View/ Playback mode.
Left button
Right buttonSingle clickShows pop-up menu.
Scroll wheel
Click and dragClick and drag the Left mouse button to control the
pan/tilt of a PTZ camera as well as to vary the
position of the digital zoom area and the camera
OSD. It can also be used to setup the alarm areas.
Scroll upIn Live View mode, scrolling up will switch to the
previous screen. In Menu mode, it will move the
selection to the previous item.
Scroll downIn Live View mode, scrolling down will switch to the
next screen. In Menu mode, it will move the
selection to the next item.
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