Evelo QUEST Owner's Manual
EVELO.COMEVELO.COM
QUEST
OWNER’S MANUAL
Important Safety and Product Information
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TABLE OF CONTENTS
Welcome!
Contact Information
Unboxing
Registration
Warranty
Battery Care and Maintenance
Assembly
Folding
Unfolding
Riding Your EVELO Electric Bicycle
Maintenance
Troubleshooting
(Includes Display Quick-Start Guide)
3
3
4
5
6
8
10
16
17
18
24
25
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Congratulations on the purchase of your new, powerassisted electric bike from EVELO Electric Bicycles!
This manual is designed to give you an understanding of the basic operation and
maintenance of this bike. We believe that great customer service is part of your
purchase, so please reach out to us if you ever need guidance or assistance.
The latest version of this Owner’s Manual is always available at
http://support.evelo.com/support/solutions
We suggest that you read this manual in its entirety before using your bicycle.
Because Continuous Improvement is a key operational philosophy at EVELO Electric
Bicycles, some images and descriptions in this manual may differ slightly from the bike
you have.
Riding a bicycle is an inherently dangerous activity, and it is your responsibility to ride
safely and within your abilities. Proper assembly is vital to the safe operation of your
bicycle, so seek professional assistance if you are unable to complete the assembly of
your bicycle as outlined in this manual.
Our bicycles have been tested and recommended for use by riders weighing 250
pounds (113 kilograms) or less.
WELCOME!
Your enjoyment of — and satisfaction with — your new bike is important to us.
For after-sales service, please contact us by email at contact@evelo.com or call
our toll-free tech support at 1-877-991-7272.
Many common service related issues are addressed in our online knowledgebase:
http://support.evelo.com/support/solutions
CONTACT INFORMATION
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UNBOXING
It is recommended to retain the original packaging for a short period of
time and keep it as intact as possible. This original packaging is useful for
shipping the bike, should you ever choose to.
Since the bikes are heavy, we have a couple of suggestions for removing the bike
from the box: If you intend to lift the bike up and out of the box, a second person is
recommended. An alternative method is to lie the box on its side and slide the bike out.
There are some plastic pieces used as protective packaging: a few examples are a
spacer placed between the front fork, and an axle protector on the front wheel. These are
not needed for the assembly of the bicycle.
Take your time cutting the zip ties used to hold packaging to the bike. There are some
similar looking zip ties that are used to secure wires to the frame—do not cut ties that are
holding wires in place.
Some smaller parts are shipped in the box containing the charger—be sure to open that
box prior to beginning assembly.
Included with your bike are the following:
• EVELO Owner’s Manual
• Keys for the battery
• Left + Right Pedals
• Front fender and mounting bolt(s)
• Charger
• Assembly tool kit
• Front Quick Release Skewer
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Please ll out the warranty form located on our website at www.evelo.com/warranty/
to register your bicycle.
Registration is required before we can process a warranty claim.
Registration is also a great security feature. Each bike has two unique serial numbers
— one for the frame and the other for the motor — which the authorities can use to
identify your bike if it is stolen.
Please note that your keys are unique to your bicycle and EVELO cannot provide exact
replacements. We recommend using one key for day to day use, and storing the other.
Please take a moment to write your serial numbers here and keep a record in a safe place:
MOTOR SERIAL NUMBER: ................................................................
FRAME SERIAL NUMBER: ................................................................
The motor’s serial number is on the rear hub
motor as shown below.
The frame’s serial number is located on the
head tube, just above the front fork.
REGISTERING
YOUR EVELO ELECTRIC BICYCLE
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Warranty Overview
Every EVELO Electric Bicycle comes with a 4 year warranty against manufacturing
defects in materials or workmanship on its frame, battery, controller, and motor
assembly.
This warranty applies only to the original registered owner of the EVELO bicycle and
is not transferable. This limited warranty does not apply to normal wear and tear,
malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance,
alteration, modication, accidents, or other improper use.
It is important that you register your new bicycle within 30 days after purchase in order
to activate the warranty.
Terms of the Warranty
For your reference, we’ve outlined the comprehensive terms of the warranty below:
• Frame, Display, Controller, and Motor Assembly – are warranted to be free from
defects in material or workmanship for a period of forty-eight (48) months or
20,000 miles (whichever comes rst) from purchase. After any warranty period
has elapsed, you may purchase spare and replacement parts by contacting us.
• Original Batteries – are warranted to be free from defects in material or
workmanship for a period of 48 months from the date of purchase as follows:
full replacement during the rst 24 months, while replacements needed during
months 25-48 are prorated as per our prorated schedule (details on website).
• Replacement Batteries (if provided) – are warranted to be free from defects in
material or workmanship for a period of six (6) months from delivery.
Please note that while every effort is made to provide our customers with a superb
shopping experience, issues sometimes can arise during shipping. If any parts happen
to be damaged during shipping, EVELO will send a replacement part at our expense
and will work with you or the bike shop of your choice to x the issue.
For warranty issues, EVELO will cover the cost of labor involved handling the warranty
WARRANTY
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service within the 30-day period after purchase. To receive this service, the customer
should contact EVELO directly, and we will make the necessary arrangements. If a part
or component is faulty, email contact is preferred, along with a video or photo of the
faulty part.
After the 30-day free repair labor period, the owner will be responsible for labor costs
associated with warranty replacements.
For any parts under warranty that will need to be replaced within the 48-month time
frame, EVELO will cover the cost of regular ground freight to the customer.
Limited Remedy: Unless otherwise provided, the sole remedy under the above
warranty, or any implied warranty, is limited to the replacement of defective
components and parts with those of equal or greater value at the sole discretion of
EVELO. Unless this falls within the 30-day free labor repair period, the customer is
responsible for labor costs associated with warranty replacements.
In no event shall EVELO be responsible for direct, incidental or consequential damages,
including, without limitation, damages for personal injury, property damage, or
economic losses, whether based on contract, warranty, negligence, product liability, or
any other theory. Some states do not allow the exclusion or limitation of damages, so
the above limitation or exclusion may not apply to you.
Exclusions: The above warranty, or any implied warranty, does not cover normal wear
and tear. All warranties are void if the electric vehicle is used for other than normal
activities, including, but not limited to, failing to follow the owner’s manual or using the
electric vehicle for commercial activities or in competitive events, and training for such
activities or events.
EVELO makes no other warranties, express or implied. All implied warranties, including
the warranties of merchantability and fitness for a particular purpose, are limited in
duration to that of the express warranties stated above. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply
to you. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
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The battery provided with your EVELO Electric Bicycle is a high-quality unit that
requires very little from the user in terms of care. However, a few things are worth
noting with respect to any Lithium Ion battery.
To maximize the lifespan of your battery, we suggest an initial conditioning
charge of 12 hours. After that, connect it to the charger as needed. While there is no
need to recharge the battery following short trips, we recommend not leaving a battery
partially discharged — and especially not completely discharged — for extended
periods of time.
A typical charge takes 4-6 hours (longer in very cold temperatures) to complete. The
battery will perform best if you do NOT leave it plugged in constantly, since charging/
discharging keeps the electrons in the unit moving, which improves longevity.
Battery Storage
If you store your battery for 30 days or longer, it is critical that you keep it in a place that
is temperature controlled and give it a full 12-hour conditioning charge every 30-60 days.
Using Your Charger
The charger that comes with your bike has internal controls that prevent overcharging
of the battery. First, plug the charger into the battery. Then connect the wire
connections at the charger block to and make sure the cord is fully seated. Then plug
it into a 120v AC outlet. The light on the charger should be RED, and that light will
change to GREEN when the battery is fully charged. Do not leave the unit plugged in
for extended periods of time.
In addition, do not use the charger unit
in poorly ventilated spaces such as
closets or drawers, as it may overheat.
Connect your battery to the charger
as shown in the below photograph (
located on the front, left side of main
tube).
BATTERY CARE & MAINTENANCE
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Of course, our Customer Service Team can help you with the process if needed. Tools
to complete the job are included, and some of the smaller pieces are packed inside the
charger box to prevent loss.
Proper assembly is extremely important for the safe and smooth operation of your
electric bicycle. Please read through the entire assembly instructions before beginning.
ASSEMBLY
OF YOUR EVELO ELECTRIC BICYCLE
Environmental Conditions
Temperature extremes can affect your battery. Please keep it within the following
temperature ranges, as suggested by the battery manufacturer:
Charging: 32 degrees to 113 degrees F (0 degrees – 45 degrees C)
Discharging and Storage: -4 degrees to 140 degrees F (-20 degrees to 60 degrees C)
NOTE A device connected to this USB
port should be mounted to the handle bars,
not placed anywhere on the rider as that
creates an un-safe situation. Make sure the
cord is clear of the front wheel and allows
for free movement of the handlebars.
NOTE If you do not have the ability or skill to assemble the bicycle yourself, please take it to a
local bike shop for professional assembly.
Battery port Descriptions
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