Evelo GALAXY Owner's Manual
EVELO.COM
GALAXY
OWNER’S MANUAL
Important Safety and Product Information
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TABLE OF CONTENTS
Welcome!
Contact Information
Unboxing
Registration
Warranty
Battery Care and Maintenance
Assembly
Riding Your EVELO Electric Bicycle
Maintenance
Troubleshooting
3
3
4
5
6
8
9
1
5
22
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EVELO.COM
Congratulations on the purchase of your new, powerassisted electric bike from EVELO Electric Bicycles!
This manual is designed to give you an understanding of the basic operation and
maintenance of this bike. We believe that great customer service is part of your
purchase, so please reach out to us if you ever need guidance or assistance.
The latest version of this Owner’s Manual is always available at
http://support.evelo.com/support/solutions (Search for “Galaxy”).
We suggest that you read this manual in its entirety before using your bicycle.
Continuous Improvement is a key operational philosophy at EVELO Electric Bicycles,
so some images and descriptions in this manual may differ slightly from your bike.
Riding a bicycle is an inherently dangerous activity, and it is your responsibility to ride
safely and within your abilities. Proper assembly is vital to the safe operation of your
bicycle, so seek professional assistance if you are unable to complete the assembly of
your bicycle as outlined in this manual.
The Galaxy has been tested and recommended for use by riders weighing 300 pounds
(136 kilograms) or less.
WELCOME!
Your enjoyment of — and satisfaction with — your new bike is important to us.
For after-sales service, please contact us by email at contact@evelo.com or call
our toll-free tech support at 1-877-991-7272.
CONTACT INFORMATION
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UNBOXING
We recommend that you keep the original packaging for a short period of
time and keep it as intact as possible. You may find it useful if you need
to ship the bike in the future.
Since electric bikes are heavier than regular bikes, removing the bike from the box is
easier by following either of the following suggestions. If you intend to lift the bike up
and out of the box, we recommend you have a second person help with the lifting.
Alternatively, you can place the box on a at surface on its side and slide the bike out.
A number of plastic pieces are used as protective packaging. Examples include a
spacer placed between the blades of the front fork and an axle protector on the front
wheel. These are not needed to assemble the bicycle, but you should keep them with
the rest of the original packaging in case you need to ship the bike.
Take your time to identify the zip ties used to hold the packaging material (foam,
plastic, etc.) to the bike before cutting them . Some similar-looking zip ties are used to
secure wires to the frame — take care to not cut zip ties that are holding wires in place.
A small box is included containing the charger and some smaller parts. Be sure to
open that box prior to beginning assembly.
Included with your bike are the following:
• EVELO Owner’s Manual
• Battery Keys
• Left and Right Pedals
• Front Fender and Mounting Bolt(s)
• Charger
• Assembly Tool Kit
• Quick Release Skewer for Front Wheel
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EVELO.COM
Please ll out the warranty form located on our website at www.evelo.com/warranty/
to register your bicycle.
Registration is required before we can process a warranty claim. Registration is also a
great security feature which the authorities can use to identify your bike if it is stolen.
The frame’s serial number is located on the head tube, just above the front fork.
Please note that your keys are unique to
your bicycle and EVELO cannot provide
exact replacements. We recommend using
one key for day-to-day use, while storing
the other in a safe place. Copies can be
made at a hardware store.
Please take a moment to write your serial
number here and keep a record in a safe
place:
FRAME SERIAL NUMBER: ................................................................
REGISTERING
YOUR NEW EVELO ELECTRIC BICYCLE
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Warranty Overview
Every EVELO Electric Bicycle comes with a 4 year / 20,000 mile warranty against
manufacturing defects in materials or workmanship on its frame, battery, controller, and
motor assembly.
This warranty applies only to the original registered owner of the EVELO bicycle and
is not transferable. This limited warranty does not apply to normal wear and tear,
malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance,
alteration, modication, accidents, or other improper use.
It is important that you register your new bicycle within 30 days after purchase in order
to activate the warranty.
Terms of the Warranty
For your reference, we’ve outlined the comprehensive terms of the warranty below:
• Frame, Display, Controller, and Motor Assembly – are warranted to be free from
defects in material or workmanship for a period of forty-eight (48) months or
20,000 miles (whichever comes rst) from purchase. After any warranty period
has elapsed, you may purchase spare and replacement parts by contacting us.
• Original Batteries – are warranted to be free from defects in material or
workmanship for a period of 48 months from the date of purchase as follows:
full replacement during the rst 24 months, while replacements needed during
months 25-48 are prorated as per our prorated schedule (details on website).
• Replacement Batteries (if provided) – are warranted to be free from defects in
material or workmanship for a period of six (6) months from delivery.
Please note that while every effort is made to provide our customers with a superb
shopping experience, issues sometimes can arise during shipping. If any parts happen
to be damaged during shipping, EVELO will send a replacement part at our expense
WARRANTY
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EVELO.COM
and will work with you or the bike shop of your choice to x the issue.
For warranty issues, EVELO will cover the cost of labor involved handling the warranty
service within the 30-day period after purchase. To receive this service, the customer
should contact EVELO directly, and we will make the necessary arrangements. If a part
or component is faulty, email contact is preferred, along with a video or photo of the
faulty part.
After the 30-day free repair labor period, the owner will be responsible for labor costs
associated with warranty replacements.
For any parts under warranty that will need to be replaced within the 48-month time
frame, EVELO will cover the cost of regular ground freight to the customer.
Limited Remedy: Unless otherwise provided, the sole remedy under the above
warranty, or any implied warranty, is limited to the replacement of defective
components and parts with those of equal or greater value at the sole discretion of
EVELO. Unless this falls within the 30-day free labor repair period, the customer is
responsible for labor costs associated with warranty replacements.
In no event shall EVELO be responsible for direct, incidental or consequential damages,
including, without limitation, damages for personal injury, property damage, or
economic losses, whether based on contract, warranty, negligence, product liability, or
any other theory. Some states do not allow the exclusion or limitation of damages, so
the above limitation or exclusion may not apply to you.
Exclusions: The above warranty, or any implied warranty, does not cover normal wear
and tear. All warranties are void if the electric vehicle is used for other than normal
activities, including, but not limited to, failing to follow the owner’s manual or using the
electric vehicle for commercial activities or in competitive events, and training for such
activities or events.
EVELO makes no other warranties, express or implied. All implied warranties, including
the warranties of merchantability and fitness for a particular purpose, are limited in
duration to that of the express warranties stated above. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply
to you. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
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The battery provided with your EVELO electric bicycle is a high-quality unit that
requires very little from the user in terms of care. However, a few things are worth
noting with respect to any lithium-ion battery.
• Initial Charge — to maximize the lifespan of your battery, we suggest an initial
conditioning charge of 12 hours. After that, connect it to the charger as needed.
• Charging Time — a typical charge takes 4-6 hours (longer in very cold
temperatures) to complete.
• Recharging Frequency — while there is no need to recharge the battery following
short trips, we recommend not leaving a battery partially discharged — and
especially not completely discharged — for extended periods of time. The battery
will perform best if you do NOT leave it plugged in constantly, since charging/
discharging keeps the electrons in the unit moving, which improves longevity.
• Storage — if you store your battery for 30 days or longer, it is suggested that you
keep it in a place that is within the temperature ranges shown below and give it a
full 12-hour conditioning charge every 30 days.
Environmental Conditions
Temperature extremes can affect the life and performance of your battery. The battery’s
manufacturer suggests that you keep your battery within the following temperature
ranges:
Charging: 32 degrees to 113 degrees F (0 degrees to 45 degrees C)
Discharging and Storage: -4 degrees to 140 degrees F (-20 degrees to 60 degrees C)
Battery port Descriptions
You can easily remove the battery from the bike if desired. First, unlock the battery,
then simply slide it rearward to remove it from the rear rack.
To install it, simply slide it in from the rear and lock it in place.
BATTERY CARE & MAINTENANCE
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