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NEU200 series
Upright vacuum cleaner; household type
Owner’s Guide
Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please take a few
moments to read this owner’s guide.
If you have questions about your new vacuum,
please contact our customer service HELPLINE
at 1-800-282-2886.
We’re here to help!
Eureka stands by our
Clean Promise seal.
Learn more at
www.eureka.com/cleanpromise
www.eureka.com
www.eureka.com 1
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Where to nd important vacuum information
!
Keep this information
Write the model, type and serial number here:
Date of purchase (keep your receipt) ______________
Model number and type _________________________
Serial number ________________________________
Find these numbers on a label on the middle back side
of the vacuum cleaner. Refer to these numbers when
ordering parts and accessories or if service is needed.
This Owner’s Guide provides important instructions to
prolong the life of your Eureka vacuum cleaner.
Registration: To register your product visit www.eureka.com and click on the ‘Register Your
Product’ link in the top right corner.
Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
Each unit is tested and thoroughly inspected before shipping. For instructions regarding any
shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.
Contents
Important safeguards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
What comes in the carton ............................. 4
How to assemble your vacuum cleaner. . . . . . . . . . . . . . . . . . . 5
How to identify parts of your vacuum cleaner ..............6
How to use your vacuum cleaner .......................7
How to use accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to maintain dust cup and lters .....................9
How to clear a blockage .............................10
How to maintain brushroll ............................ 11
How to replace brushroll or belt ........................ 12
Thermal cut-off and problem solving ....................13
The Eureka limited warranty .......................... 14
How to order replacement parts .......................15
Follow caution information wherever you see this symbol.
2 Eureka Customer Service HELPLINE 1-800-282-2886
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IMPORTANT SAFEGUARDS
!
When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
WARNING
To reduce the risk of re, electric
shock, or injury:
• Do not use outdoors or on wet
surfaces.
• Do not leave vacuum cleaner when
plugged in. Turn off the switch and
unplug the electrical cord when not in
use and before servicing.
• Do not allow to be used as a toy. Close
attention is necessary when used by or
near children.
• Use only as described in this manual.
Use only manufacturer’s recommended
attachments.
• Do not use with damaged cord or plug.
If vacuum cleaner is not working as it
should, has been dropped, damaged, left
outdoors, or dropped into water, call the
Eureka Customer Service HELPLINE at
1-800-282-2886.
• Do not pull or carry by cord. Do not use cord
as a handle. Do not close a door on cord
or pull cord around sharp edges or corners.
Do not run vacuum cleaner over cord. Keep
cord away from heated surfaces.
• Do not use extension cords or outlets with
inadequate current carrying capacity.
• Turn off all controls before unplugging.
• Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner with
wet hands.
• Do not put any objects into openings. Do
not use with any openings blocked; keep
free of dust, lint, hair, and anything that
may reduce airow.
• This vacuum cleaner creates suction and
contains a revolving brush roll. Keep hair,
loose clothing, ngers, and all parts of body
away from openings and moving parts.
• Do not place vacuum cleaner on furniture
or stairs as the brush roll may cause
damage. Use extra care when cleaning
stairs. Place vacuum cleaner on oor with
the handle in storage position while using
attachments.
• Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
• Do not use without dust cup, lter and
screen in place.
• Belt pulleys can become hot during normal
use. To prevent burns, avoid touching the
belt pulley when servicing the drive belt.
• Do not use to pick up ammable or
combustible liquids such as gasoline, or
use in areas where they may be present.
• Store your vacuum cleaner indoors in a
cool, dry area.
• Keep your work area well lit.
• Unplug electrical appliances before
vacuuming them.
WARNING: This product can expose you
•
to chemicals including
Di(2-ethylhexyl)phthalate (DEHP), which is
known to the State of California to cause
cancer and to cause birth defects or other
reproductive harm. For more information go
to www.P65Warnings.ca.gov.
SAVE THESE INSTRUCTIONS
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other).
Motor
Do Not Oil the motor or the brush roll at any time. The bearings are permanently lubricated
and sealed.
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OWNER’S
What comes in the carton
GUIDE
Important
safeguards
Crevice toolDusting brush Upholstery tool
Accessories may vary depending on which model was purchased.
Vacuum cleaner
Handle
4 Eureka Customer Service HELPLINE 1-800-282-2886
Turbo brush
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How to assemble your vacuum cleaner
Click!
Put the vacuum cleaner main
body in the upright position.
Loop hose under the
hose hook.
Slide handle into top of
vacuum cleaner. Push down
until it clicks.
Loop hose over hose
retainer.
Push loose end of hose
securely onto hose inlet.
Store accessories on back of
vacuum cleaner.
Store turbo brush on
front of handle. Align
brush opening with slot
and push to snap tool
into clip.
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How to identify parts of your vacuum cleaner
Handle with wand
Cord clip
Hose retainer
Turbo brush
Handle release latch
Dust cup release button
Carry handle
Dust cup lid
Dust cup latch
Dust cup
Upholstery tool
Dusting brush
Hose
Crevice tool
Height adjustment knob
Brushroll cover
For lter maintenance instructions, see page 9
Washable
foam lter
Filter screen
Dust cup
Cord rewind pedal
Power switch
Vacuum cleaner
Cord hook
Cord outlet
Hose inlet
Belt
Brushroll
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How to use your vacuum cleaner
Plug power cord into outlet.
Grab onto the
end of cord and
pull it out until
the yellow tape
is visible.
Turn height adjustment knob to
adjust from bare oors to high
pile carpet.
Step on the cord
rewind pedal to
retract the cord
when needed.
Step on power switch to turn
vacuum cleaner on. Step on
again to turn off.
Step on front of the oor nozzle
and recline the vacuum back
from the handle to vacuum
oors.
Empty dust cup after every use
Press release button and lift off
dust cup.
To empty debris, press lever to
release bottom lid.
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How to use accessories
!
CAUTION
When using tools, always place handle in
upright position. Make sure vacuum
cleaner is turned off while attaching tools.
• Place vacuum in upright position.
• Turn height adjustment knob to highest
position.
• Pull up on hose connection to release hose end
from hose inlet (Fig. 1).
• Push end of hose into top of handle and twist
clockwise until it clicks (Fig. 2).
• Press handle release latch and pull out handle
with wand (Fig. 3).
• To attach accessories, push desired tool onto
end of wand (Fig. 4).
• To use accessories without handle and wand, push
desired tool directly onto end of hose (Fig. 5).
• When nished using accessories, twist hose
counterclockwise and pull off handle. Slide
handle into top of vacuum cleaner and push
down until it clicks. Push loose end of hose
securely onto hose inlet. Store tools on vacuum
cleaner back. (See page 5.)
1
3
2
Click!
4
5
Crevice tool – Use for baseboard
edges, corners, detailing chairs,
sofas, dryer vents and tight
spaces.
Upholstery tool –
Use for furniture, chairs,
sofas and mattresses.
Accessories may vary depending on which model was purchased.
Dusting brush – Use for
furniture, drapes, blinds,
drawers and vents.
8 Eureka Customer Service HELPLINE 1-800-282-2886
Turbo brush – Use to remove
pet hair from stairs, carpet and
upholstery.
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How to maintain dust cup and lters
!
Dust cup – Empty after each use
Click!
Press release button and lift
off dust cup.
Washable dust cup lters – Clean monthly
Pull dust cup latch to lift up
dust cup lid.
Hold dust cup over wastebasket
and press lever to release
bottom lid. Debris will empty.
Lift out foam lter and
shake off dust. Rinse
foam lter and dry
THOROUGHLY.
Close bottom lid until it
clicks.
Grip tabs and lift out lter screen. Twist
bottom of lter screen counterclockwise
to unlock and pull apart. Shake off dust.
Rinse screen and dust cup. Dry all
THOROUGHLY. Reassemble screen;
twist clockwise to lock.
Align tab on lter screen with
slot on back of dust cup and
drop into position.
Warning: Never operate vacuum cleaner without foam lter, lter screen and
dust cup in proper position.
Reinstall foam lter.
Click!
Close cover until it clicks.
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How to clear a blockage
!
CAUTION
Make sure vacuum is turned off
and power cord is unplugged.
If vacuum is not cleaning oors, or
if no suction at end of hose, check
to be sure air path is not blocked.
• Press release button and lift off dust
cup (Fig. 1).
• Empty debris. Hold over wastebasket
and press lever to release bottom lid
(Fig. 2).
• Check lter and lter screen.
Remove any debris and shake off
dust. (See maintenance instructions
on page 9.)
• Loosen end of hose.
• Use a rod or similar blunt implement to
clear a blockage in wand or hose. Flex
hose to loosen debris (Fig. 3). Use
caution if there is any risk that glass
or nails could have become imbedded
in hose.
1
3
2
• Use nger to check for debris in air
path (Fig. 4).
• Reinstall lter and lter screen inside
dust cup and position dust cup onto
vacuum cleaner.
Warning: Never operate vacuum
!
cleaner without foam lter, lter
screen and dust cup in proper
position.
10 Eureka Customer Service HELPLINE 1-800-282-2886
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How to maintain brushroll
!
CAUTION
Make sure vacuum is turned off
and power cord is unplugged.
• Step on oor nozzle to lower
handle.
• Turn vacuum face down on oor.
• To avoid unnecessary service
calls, check brushroll for debris.
• Use scissors to clip heavy
threads or strings.
How to maintain turbo brush
Grasp collar and twist to unlock
cover. Lift cover up.
With cover open, use gers or small
brush to clear accumulated pet hair
from bristles.
Close cover and twist collar
to lock.
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How to replace brushroll or belt
!
CAUTION
Make sure vacuum is
turned off and power cord
is unplugged.
• Step on oor nozzle to lower the
nozzle.
• Use Phillips screwdriver to remove
6 screws from brushroll cover
(Fig. 1). Lift off cover. Refer to
Fig. 7 for location of screws.
• Rotate right end of brushroll and lift
out (Fig. 2).
• Lift out left end of brushroll.
• To replace belt, position new belt
around motor shaft (Fig. 3).
• Loop new belt around brushroll shaft
at left end of brushroll (Fig. 4).
• To reposition brushroll into base,
pull belt down and insert left end of
brushroll rst. Align brushroll end
cap with slot so it ts into position
(Fig. 5). Press right end of brushroll
into position.
• To replace brushroll cover, align
slot on cover with tab (Fig. 6) and
snap cover into place. Replace 6
screws (Fig. 7).
1
3
2
4
5 6 7
12 Eureka Customer Service HELPLINE 1-800-282-2886
1
2
3
4
5
6
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Problem solving
!
Make sure vacuum is turned off and power cord is unplugged.
NOTICE:
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor
overheating.
If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch to off and
unplug the vacuum. 2) Check the vacuum for a possible source of overheating such as a full
dust cup, blocked hose or clogged lter. If these conditions are found, x them and wait at
least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period, plug
the vacuum back in and turn on the switch. If the vacuum still does not work, call the Eureka
Customer Service HELPLINE at 1-800-282-2886.
Thermal cut-off
Problem Solution
Motor will not start. • Push plug securely into outlet, try another outlet or check
circuit breaker.
• Step on power switch to turn vacuum on.
• See detailed “thermal cut-off” instructions above.
Vacuum cleaner does
not clean oors.
No suction at the end
of hose or wand.
• Empty dust cup, clean and/or change lter.
• Clean or replace lter regularly to maintain suction.
• Check vacuum height adjustment knob position.
• Clean brushroll if needed. Page 11.
• See other solutions above.
• Remove clogs from the hose or wand that restrict
the airow. Page 10.
Burning smell;
brushroll will not turn.
Vacuum is hard to push. • Adjust vacuum height knob to a higher position.
Turbo brush will not
turn.
Cord will not retract. • Pull out slightly and then step on the cord rewind pedal again.
• Check brushroll for debris.
• Replace broken or out of shape belt. Page 12.
• Check brushroll for debris and clean if needed. Page 11.
• Check turbo brush for debris. Page 11.
• Make sure the cord has a clear path and is not twisted.
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The Eureka two-year limited warranty
Midea America Corp. (“Eureka”), subject to the
terms and conditions herein, warrants this vacuum
cleaner to be free from defects in material and
workmanship for a term of two years from the date
of original purchase when used in accordance with
the Eureka operating and maintenance instructions
and under normal household usage. This warranty
is granted only to the original purchaser and
members of immediate household, and is applicable
only to original purchases from Eureka authorized
resellers.
What Eureka will do:
Eureka will, at its option, repair or replace a
defective vacuum or vacuum part that is covered
by this warranty. Repairs may be performed using
new or refurbished parts that meet or exceed
Eureka specications for new parts. If Eureka
elects to replace the vacuum, the replacement may
be a reconditioned unit. Depending on availability
of products, Eureka reserves the right to provide
you with a replacement product that is the same
or similar, or substitute equivalent of the original
product. As a matter of warranty policy, Eureka will
not refund the consumer’s purchase price.
This warranty does not cover:
• Normal wear and tear of the vacuum and vacuum
parts that require replacement under normal use
such as disposable dust bags, lters, drive belts,
light bulbs, brush-roll, bristles, impellers and
cleaning.
• Damages or malfunctions resulting from:
improper or unreasonable use or maintenance,
abuse, negligence, failure to follow instructions
contained in any written materials that accompany
the product, deterioration by reason of excess
moisture, corrosive atmosphere, lightning, power
surges, connections to improper voltage supply,
unauthorized alteration, or other external causes
such as extremes in temperature or humidity,
modications, scratches or discoloration,
accidents, misuse, or acts of God. This warranty
also does not cover damage resulting from repair
or attempted repair by anyone other than Eureka.
This warranty is not applicable to any product
that has been altered or on which the serial
number has been defaced, modied or removed.
Altering, erasing, or forging any proof-of-purchase
documents voids any applicable product warranty.
Obtaining warranty service:
To obtain warranty service you must contact the
Eureka Service Team, toll free, at 1-800-282-2886
or email eureka@speedymail.com, to discuss the
warranty claim and procedures to be followed.
All warranty claims must include submission of
proof-of-purchase documentation. For additional
information, you may also visit www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping and
insurance charges if the defective product(s)
must be shipped for warranty service or warranty
evaluation; however, Eureka will pay the return
shipping charges if repairs are covered by the
warranty. When returning parts for repair, you
must include the model, type and serial number
located on the rating plate. If any product submitted
for warranty service is found to be ineligible, an
estimate of repair cost will be furnished and the
repair performed only if requested by the owner
and upon receipt of payment or acceptable
arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection with
your purchase or use of the vacuum, including any
warranty of Merchantability or any warranty of
Fitness For A Particular Purpose is limited to the
duration of this limited warranty. Some states do not
allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is
limited to the relief expressly provided above. In
no event shall the manufacturer be liable for any
consequential or incidental damages you may incur
in connection with your purchase or use of the
vacuum. Some states do not allow the exclusion or
limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply
to you.
This warranty gives you specic legal rights. You may
also have other rights, which may vary by state.
Midea America Corp.
200 Rivers Edge Drive
Medford, MA. 02155
USA
14 Eureka Customer Service HELPLINE 1-800-282-2886
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Order genuine Eureka accessories and replacement parts
Visit www.eureka.com or call 1-800-282-2886
Image Part name Part #
Dusting brush tool
Crevice tool
Upholstery tool
Turbo brush
Washable foam lter
Brushroll
E0101
E0102
E0201
E0208
E0202
E0203B
Hose
E0204
E0205Belt
E206CDetachable handle
E207CDust cup
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Owner’s Guide
Do not return to the store, call
Eureka Customer Service
HELPLINE 1-800-282-2886
www.eureka.com
Eureka stands by our
Clean Promise seal.
Learn more at
www.eureka.com/cleanpromise
© 2018 Midea America Corp. Printed in China 02155180_WMT_rev5
16 Eureka Customer Service HELPLINE 1-800-282-2886
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