Eureka 2997, 2999 User Manual

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Avant de le retourner, appelez le service à la clientèle Eureka

HELPLINE LÍNEADEAYUDA LIGNE D’AIDE

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Eureka Customer Service

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Before Returning, Call

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Upright Vacuum Cleaner

Household Type

Aspiradora Vertical

Tipo demestico

Aspirateur vertical
de type résidentiel

1-800-282-2886

8 a.m. to 7:30 p.m.(CST), Monday - Friday

10 a.m. to 6:30 p.m.(CST), Saturday - Sunday

8 a.m. a 7:30 p.m. (CST), de Lunes a Viernes

10 a.m. a 6:30 p.m. (CST), Sábado y Domingo

8 h à 19 h 30 (CST), lundi au vendredi

10 h à 18 h 30 (CST), samedi et dimanche

www.eureka.com

© 2008 Electrolux Home CareProducts, Inc. Printed in China PN80247

Where to Find Important Vacuum Information

!

Please Retain

Record the model, type and serial number below.
Date of Purchase____________ (keep your receipt)
Model & Type______________________________
Serial Number_____________________________

This information is located on the rating plate on the lower back side of the vacuum.
Refer to these numbers when ordering parts, accessories or when service is needed.

Before You Start Your Vacuum Cleaner

Refer to Quick Start Guide for assembly and use.This Owner’s Guide provides

important instructions to prolong the life of your Eureka vacuum cleaner.

Inspection

Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage. Each unit is tested and
thoroughly inspected before shipping. For instructions regarding any shipping damage, call Eureka
Customer Service HELPLINE 1-800-282-2886 immediately.

Table of Contents

Important Safeguards
How to Identify Parts of Vacuum Cleaner

Filter Maintenance Schedule

Filter screen, foam filter, filter frame and HEPA filter.

How to Use Accessories

Telescopic self-cleaning duster, crevice tool, extension wand,
dusting brush, Power Paw

How to Maintain Your Vacuum Cleaner

Maintain brush roll, replace EXT-U brush roll belt and change light bulb.

How to Clear a Blockage

Hose blockages.

Eureka Limited Warranty Information
Thermal Cut-Off and Problem Solving
Spanish Owner’s Guide
French Owner’s Guide

Order Forms and Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21-22

Eureka Customer Service HELPLINE 1-800-282-2886

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®

and stair hose.

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Follow caution information wherever you see this symbol.

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2

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IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING

To reduce the risk of fire, electric shock, or injury:

• Do not use outdoors or on wet surfaces.

• Do not leave vacuum cleaner when plugged in. Turn off the switch and unplug the
electrical cord when not in use and before servicing.

• Do not allow to be used as a toy. Close attention is necessary when used by or near children.

• Use only as described in this manual. Use only manufacturer's recommended attachments.

• Do not use with damaged cord or plug. If vacuum cleaner is not working as it should, has been
dropped, damaged, left outdoors, or dropped into water, return it to a service center before using.

• Do not pull or carry by cord. Do not use cord as a handle. Do not close a door on cord or pull cord
around sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from
heated surfaces.

• Do not use extension cords or outlets with inadequate current carrying capacity.

• Turn off all controls before unplugging.

• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

• Do not handle plug or vacuum cleaner with wet hands.

• Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint,
hair, and anything that may reduce airflow.

• This vacuum cleaner creates suction and contains a revolving brush roll. Keep hair, loose
clothing, fingers, and all parts of body away from openings and moving parts.

• Do not place vacuum cleaner on furniture or stairs as the brush roll may cause damage. Place
vacuum cleaner on floor with the handle in storage position while using attachments.

• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

• Do not use without dust cup, filter screen, foam filter and HEPA exhaust filter in place.

• Belt pulleys can become hot during normal use. To prevent burns, avoid touching the belt pulley
when servicing the drive belt.

• Use extra care when cleaning on stairs.

• Do not use to pick up flammable or combustible liquids such as gasoline, or use in areas where
they may be present.

• Store your vacuum cleaner indoors in a cool, dry area.

• Keep your work area well lighted.

• Unplug electrical appliances before vacuuming them.

• Unplug before connecting Power Paw.

The Power Paw name is a registered trademark of Electrolux Home Care Products, Inc.

®

Not for use on animals.

ENGLISH

SAVE THESE INSTRUCTIONS

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider
than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully
into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the
proper outlet. Do not change the plug in any way.

Motor

Do Not Oil the motor or the brush roll at any time. The bearings are permanently lubricated

and sealed.

Eureka Customer Service HELPLINE 1-800-282-2886

www.eureka.com 1

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How to Identify Parts of Vacuum Cleaner

Power Paw

Hose Connector

Duster Activation
Lever

Lower Hose

Handle

Handle Height

Adjustment

On ( I ) / Off (O) Switch

Foam & Filter Frame

Self-Cleaning Duster

Filter Screen

(located above dust cup)

Dust Cup

Dust Cup Lever

HEPA Filter Compartment

Edge Kleener

Window

(available on

Nested Crevice Tool
& Extension Wand

Headlight
Height Adjustment Knob
Brush Roll Cover

Dusting

Brush

Hose

Handle

Release

Quick Release
Cord Wrap

Power Cord

Bottom Cord
Wrap

Cord Retainer

Filter Maintenance Schedule

Maintenance Schedule is also located on back side of dust cup.

Assemble the vacuum cleaner before using. Moving parts. Make sure ON/OFF switch is in OFF (O) position before plugging in power cord.

FREQUENCY

EACH USE

DUST CUP – Empty

Filter Frame

Foam Filter

DCF-16

Filter

Screen

HEPA

Filter HF 7

Brush Roll

2

Eureka Customer Service HELPLINE 1-800-282-2886

EXT-U Belt

SLIDE LEVER TO OPEN

WEEKLY

REMOVE CLOCKWISE

WEEKLY

GRASP& PIVOT LEFT

6 MONTHS

LAY FLAT, GRASP COVER & PIVOT LEFT

MONTHLY

BELT – Replace if worn, cut or out-of-shape belt

PULL OUT

& EMPTY

SLIDE LEVER TO CLOSE

FILTER SCREEN –Wash & Clean

WASH AND CLEAN

RETURN

& LOCK

FOAM & CLOTH FILTER –Wash & Dry

WASH

&

DRY THOROUGHLYREMOVE FILTER& FRAME

REINSTALL FILTERS

HEPA FILTER – Replace

PULL OUT HEPA FILTER BY PULLING CENTER TAB

BRUSH ROLL – Clean

& REPLACE

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How to Use Accessories

Vacuum Cleaner handle must be in upright position.

Be sure to raise height adjustment setting before using attachments.

Replace hose into hose retainer after using accessories.

Telescopic Self-Cleaning Duster – Available on some models

Furniture, blinds, pictures and high-reach areas. Can be used in short or extended positions.

1) Activate static charge: Push power
switch ( I ) on and push lever down
for 10 seconds to clean or charge duster.

2) Turn vacuum off and remove duster
from cleaning chamber.

3) Short position: Dust low surfaces.

4) Extended position: Turn twist tabs
to extend. Push firmly to collapse
and turn to lock.

Combination Crevice Tool and Extension Wand

Baseboards, corners & between cushions

1) Grasp crevice tool near ridges and

pull apart.

2) Turn ridge end to center.

3) Push crevice tool into wand and

place on end of hose.

Dusting Brush

Furniture, drapes, blinds, bookshelves,
lampshades and vents.

1) Remove hose from hose retainer
from back of vacuum.

2) Place dusting brush on end of hose,
wand or crevice tool.

ENGLISH

Power Paw®and Stair Hose

Furniture and stairs. Some vacuum models have an additional stair hose – Part number 70947-5.

Make sure vacuum is below you,
pushed against the bottom step.

1) If model has additional stair hose,
attach to end of hose.

2) Attach Power Paw to the end
of wand and hose.

Vacuum must be turned off before
removing debris from Power Paw.

For additional assistance, call Eureka
Customer Service HELPLINE.

Eureka Customer Service HELPLINE 1-800-282-2886

www.eureka.com

3

3

How to Maintain Your Vacuum Cleaner

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Make sure vacuum cleaner is turned off and power cord is unplugged

Maintain Brush Roll – Call Eureka Customer Service HELPLINE – Part number 62365-4

Motor can become hot with normal use.

Do not remove end caps. Remove hair and threads from brush roll periodically.

Check EXT-U Belt if Cut or Out of Shape – Part number 61120C

Avoid touching the motor shaft when checking brush roll belt.

1) Use handle release to lower handle
flat onto floor (Fig. 1).

2) Remove 2 screws from the front side of
brush roll cover (Fig. 2).

3) Lift and remove brush roll cover (Fig. 3).

4) Remove brush roll and belt. Thread
new belt around motor shaft and
brush roll (Fig. 4).

5) Insert left end of brush roll first. Make
sure square on brush roll cap is in
place. Pull right side of brush roll to
stretch belt. Secure right end cap into
base (Fig. 5).

6) Rotate brush roll 2 turns to center belt.

7) Replace brush roll cover (Fig. 2).

8) Replace 2 screws (Fig 6).

Change Light Bulb – Part number 57940-3

Make sure vacuum is turned off and power cord is unplugged.

1) Lower handle to floor and remove
HEPA filter (Fig. 7).

2) Unscrew the lens and remove old bulb.

Fig. 1

Fig. 3

Fig. 5

Fig. 2

Fig. 4

Fig. 6

3) Push in new bulb, replace lens cover
and replace screw (Fig 8).

4) Replace HEPA filter and return to
upright position.

4

Eureka Customer Service HELPLINE 1-800-282-2886

Fig. 7

Fig. 8

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How to Clear a Blockage

Make sure vacuum is turned off and power cord is unplugged.
Hose Blockage

1) Remove hose from hose retainer. Flexing
the hose will loosen any blockage (Fig 1).

2) Base hose – remove 2 screws and brush
roll cover. Clear blockage from base hose.
Check for debris in brush roll and
replace screws and cover (Fig 2).

3) Hose connector – twist hose from
connector. Remove blockage and replace
hose. For better access, unclip sides and
clear blockage. Clip back into place and
reconnect hose at both ends (Fig 3).

Fig. 1

Fig. 2

The Eureka Limited Warranty

Eureka warrants this vacuum cleaner to be free from
defects in material and workmanship for a term of one
year for normal household use. Warranty is granted
only to the original purchaser and members of
immediate household.

This warranty is good for one year from the date of
purchase only when the vacuum cleaner is used in
the accordance with Eureka operating instructions.

Thhiiss WWaarrrraannttyy DDooeess NNoott CCoovveerr

T

• P

arts of the vacuum that require replacement under
normal use such as disposable dust bags, filters,
drive belts, light bulbs, brush roll, bristles, impellers
and cleaning.

• Damages or malfunctions caused by negligence,
abuse, and use not in accordance with the
Owner’s Guide.

• Defects or damages caused by unauthorized
service or the use of other than Genuine Eureka,
ARM & HAMMER

What Eureka Will Do

Eureka will, at its option, repair or replace a defective
vacuum or vacuum part that is covered by this warranty.
As a matter of warranty policy, Eureka will not refund

the consumer’s purchase price.
Warranty Registration

Please fill out and return the warranty registration card
accompanying your vacuum.

Obtaining Warranty Service

To obtain warranty service you must return the vacuum
or vacuum part along with “proof of purchase” to any
Eureka Authorized Warranty Station. For Eureka

TM

and Filtrete

TM

by 3M parts.

Authorized Warranty Station or Service Information, visit
www.eureka.com, write or telephone toll free:

USA: 1-800-282-2886

Electrolux Home Care
North America Service Division
P.O. Box 3900
Peoria, IL 61612

Obtaining Warranty Service
Outside Your Community

You must pay the shipping charges to the Eureka
Authorized Warranty Station.

Return Shipping Charges will be paid by the Warranty
Station. When returning parts for repair, please include the
model, type and serial number located on the rating plate
on the lower backside of the vacuum.

Further Limitations and Exclusions

Any warranty that may be implied in connection with your
purchase or use of the vacuum, including any warranty of
Merchantability or any warranty for Fitness For A
Particular Purpose is limited to the duration of this
warranty. Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations may not
apply to you.
Your relief for the breach of this warranty is limited to
the relief expressly provided above. In no event shall the
manufacturer be liable for any consequential or incidental
damages you may incur in connection with your purchase
or use of the vacuum.
Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.

This warranty gives you specific legal rights. You may
also have other rights, which may vary by state.

The ARM & HAMMER name is a trademark of Church and Dwight Co., Inc.
3M and Filtrete are trademarks of 3M Company, used by Electrolux Home Care

Products, Inc. under license.

Mexico: (55) 5343-384

Electrolux Home Care

Fig. 3

Canada: 1-800-282-2886

Electrolux Home Care
North America Service Division
5855 Terry Fox Way
Mississauga, Ontario L5V 3E4

ENGLISH

Eureka Customer Service HELPLINE 1-800-282-2886

www.eureka.com

5

Thermal Cut-Off

!

This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum
suddenly shuts off, push the on/off switch to off (O) and unplug the vacuum. Check the vacuum for a possible source of
overheating such as a blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes
before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the switch. If the
vacuum still does not work, take it to a Eureka Authorized Service Center for repair.

Problem Solving

Make sure vacuum is turned off and power cord is unplugged.

Problem Cause

Solution

Motor will not start.

Vacuum does not
clean carpet or bare
floor.

No suction at the
end of hose.

Power plug

On / Off switch • Turn On / Off switch to on ( I ).
Thermal cut-off • See above.

Dust cup and filters

Belt • Replace a worn, cut or out-of-shape belt. Page 4
Hose • Remove clogs from the hose that restrict the airflow. Make

Bare floor setting • For bare floor cleaning, turn height adjustment knob to

Carpet height setting • For carpet cleaning, turn height adjustment knob to

Dust cup and filters

• Push plug securely into outlet.

• Try another outlet.

• Check circuit breaker.

• Empty dust cup and/or change filters.

• If picking up fine dust, the dust cup may not look full, but
a fine substance tends to reduce suction when it blocks
air flow through the foam filter and filter screen. Refer to
page 2 for filter maintenance. Make sure foam filter, filter
screen and dust cup are installed properly.

sure hose is replaced into hose retainer. Page 5

bare floor position. Refer to Quick Start Guide.

another position. Refer to Quick Start Guide.

• Empty the dust cup and/or change the filters

• If picking up fine dust, the dust cup may not look full, but
a fine substance tends to reduce suction when it blocks
air flow through the foam filter and filter screen. Refer to
page 2 for filter maintenance. Make sure foam filter, filter
screen and dust cup are installed properly.

Vacuum is hard
to push.

Brush roll will not turn.

6

Eureka Customer Service HELPLINE 1-800-282-2886

Filter screen

Hose

Vacuum height setting
Belt
Belt

• (Located above the dust cup). Check & clean debris to

maintain full air flow. Page 2

• Remove clogs from the hose that restrict the airflow. Make
sure hose is replaced into hose retainer. Page 5

•

Adjust knob to a higher position.

• Replace a worn, cut or out-of-shape belt. Page 4

• Check brush roll for debris. Page 4

• Replace broken or out-of-shape belt. Page 4

Refer to Quick Start Guide.

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