Esse-ti Helpy Oops User Quick Manual

13/01/2016

GSM/GPRS/GPS TELECARE SYSTEM

User Quick Guide

HELPY OOPS

2

DESCRIPTION

Helpy Oops is an emergency device specifically designed for personal
security, especially in relation to people with cognitive or mobility
impairment, either temporary or permanent.

Equipped with GSM, GPRS and GPS modules, Helpy Oops allows the
remote handsfree communication, to send emergency calls after an
accidental fall or by pressing a pushbutton, to send alarms if the end
user crosses the borders of geographical safety areas, to detect the
position of the end user in trouble.

3

WARNINGS AND PRECAUTIONS

Helpy Oops has been designed , developed and manufactured according to specific
criteria for quality, reliability and top performance adopted by the producer; it must be
used as prescribed in the present user manual. Esse-ti declines any liability arising from
the improper use of the product. Warning: for correct operation, it is recommended to
use the product in areas where GSM coverage is guaranteed by the SIM card provider.
Esse-ti declines any liability for improper device operation due to mobile network
failures. The SIM card must always be topped up so as to guarantee a sufficient credit for
emergency calls. Make sure all above mentioned conditions are met with before using
the device. Warning: Helpy Oops is a personal device suitable for notifying emergency
and rescue situations which does not relieve users from adopting all other necessary
measures prescribed under the specific case.

4

CONFORMITY DECLARATION

Esse-ti S.r.l. having its seat in Via G. Capodaglio 9, 62019 Recanati (MC), Italy,
hereby declares that the device HELPY OOPS is manufactured in Italy and
complies with the following regulations:

- EN 50385:2002 GSM

- EN 60950-1:2006 +A11:2009 +A1:2010 +A12:2011 +A2:2013

- EN 301489-1 V1.9.2

- EN 301489-3 V1.6.1

- EN 301489-7 V1.3.1

- EN 301511 V9.0.2

- EN 300440 V1.4.1

marking applied inside product. 16/06/2015

5

MAIN FEATURES AND CHARACTERISTICS

 Quad-Band GSM/GPRS Module.
 GPS Module.
 Inertial system: accelerometer / gyroscope / barometer
 Power supply: 3,7 V 1150 mAh rechargeable LiPo battery
 Micro-USB connector for power and PC connection
 Locale configuration:

- via PC

 Remote configuration:

- via SMS

6

 Sending out an emergency call:

- upon pressing Pushbutton 1

- upon fall detection

 Emergency-call modes:

- phone call

- SMS

- SMS then call

- pre-alarm SMS (waiting for callback) and then voice call

 Functions and alerts:

- SMS for low-battery alert

- SMS for periodic test

- SMS for GPS tracking

- geofencing

7

- room-monitor

- standard phone call by pressing Pushbutton 2

- receiving incoming calls automatically or by pressing
Pushbutton 2

 Volume adjustment through Pushbutton 2
 Phonebook (12 listings)

ACCESSORIES INCLUDED

 Fixing clip
 Necklace hole
 Silicone protection
 USB adapter

8

HARDWARE DESCRIPTION

A Loudspeaker
B Pushbutton 2
C LED
D Pushbutton 1
E Microphone
F Micro-USB connector
G Necklace hole
H Clip

9

I Micro SIM Card holder
K 3,7V 1150 mAh LiPo battery

10

Pushbutton 2

- to send or end a standard
phone call

- to reset an alarm

- to answer an incoming call

- to adjust the conversation
volume

- to visualize the LED status

Pushbutton 1

- to power on HELPY OOPS

- to send an alarm

GSM / ALARM LED

BATTERY / CONVERSATION
LED

GPS LED

11

OPERATION

OPENING DEVICE

To open up the Helpy Oops, use the clip coming with the unit (picture

1) by sliding it from the top along the side hole, as shown in the
pictures 2 and 3:

1.

12

2. 3.

13

INSERTING SIM CARD

Insert the micro SIM card with the contacts facing down.

The PIN code of the SIM card must be removed before inserting.
The SIM card must support the GSM network and a voice & data
contract is highly recommended.

REMOVING BATTERY LABEL

Remove the adhesive label applied to the battery contacts.

14

CLOSING DEVICE

Press to close the Helpy Oops until you hear it click , as shown in the
pictures. Once closed, the Helpy Oops automatically switches on.

1. 2.

15

CONNECTING ACCESSORIES

SILICON PROTECTION

Insert the Helpy Oops in the silicon cover to protect the device from
shocks and to avoid the opening in case of fall.

NECKLACE

Insert the strap in the dedicated holes and fix it, as shown in the
following pictures:

16

1. 2.

3. 4.

17

CLIP

Hook the clip to the specific mount on the back of Helpy Oops (see H
at page 8).

To unhook the clip push the two ends one towards the other.

18

POWER ON

Keep Pushbutton 1 pressed for 2 seconds.

All the LEDs will light up.

POWER OFF

Keep pressed Pushbutton 1 and Pushbutton 2 simultaneously for 2
seconds.

All the LEDs will light up steady and will switch off.

19

LEDS

IDLE STATUS

With full-charge battery, only the white LED blinks slowly.
With low battery, only the red LED blinks slowly.

CHARGING STATUS

While charging, only the red LED is steady lit.
When the battery has been charged, only the white LED is steady lit.

20

GSM/BATTERY/GPS STATUS

Push shortly Pushbutton 2 to visualize the GSM signal strength (red
LED), the battery charging level (white LED) and the GPS signal
strength (blue LED).
From 1 to 4 blinks (1: low level, ... , 4: high level).
A continuous blinking of the blue LED means the GSP signal search.

WARNING

To connect the GPS signal coming from

satellites may need to power on Helpy Oops

outside.

21

ALARM STATUS OR GENERIC CALL

ALARM

The red LED blinks quickly during all the alarm procedure.
The white LED blinks quickly during the call and it lits up fixly during
the conversation.

GENERIC CALL

The white LED blinks quickly during the call and it lits up fixly during
the conversation.

22

OPERATION

EMERGENCY CALL

Helpy Oops, properly programmed, sends a rescue call by pressing
the Pushbutton 1 or after an accidental fall.

WARNING

For proper fall detection, it is recommended

that Helpy Oops is anchored to the body and

secured through the clip coming with the unit.

23

Remark
The fall detection systems evaluates, after an impact, the height variation and
the Helpy Oops' rotation comparing to the standard vertical position.
The alarm call is not sent if the person gets up within 15 seconds from the
impact restoring the correct position of Helpy Oops.

Remark
The Pushbutton 1 delay is programmable.

The alarm can be sent out in the following modes:

CALL MODE

Helpy Oops makes voice calls in a sequence to one or more preset
phone numbers until it is answered.

24

WARNING

To prevent unsolicited interruption of the

alarm call cycle make sure the voicemail

service is disabled on the preset numbers or,

via pc, set the number of calls that you wish to

be answered.

SMS MODE

Helpy Oops sends an SMS to one or more preset numbers.
The message text also delivers the latest detected GPS position.

25

SMS / CALL MODE

Helpy Oops sends an SMS to one or more preset numbers and then
makes voice calls in a sequence until it is answered.

PRE-ALARM SMS / CALL MODE

Helpy Oops sends an SMS to one or more preset numbers, expecting
to receive a callback. If Helpy Oops is not called back within a
programmable timeout, it will start making voice calls in a sequence
until it is answered.

26

GENERIC CALL

Helpy Oops makes a standard phone call to a single preset number
upon pressing Pushbutton 2.
The pushbutton delay is programmable.

ALARM RESET OR GENERIC-CALL END

Helpy Oops allows to end a generic call or reset an alarm by pressing
twice Pushbutton 2.

27

INCOMING CALLS

Helpy Oops incoming calls can be answered either by pressing
Pushbutton 2 or by automatic answer after a preset number of rings.

CONVERSATION VOLUME ADJUSTMENT

In idle status, Helpy Oops allows to adjust the conversation volume
by pressing twice Pushbutton 2; a beep will be heard repeatedly until
the desired volume level is achieved.

28

LOW BATTERY

Helpy Oops can be configured so as to send an SMS notifying low
battery to a predefined phone number.

The battery status can be checked remotely by SMS request.

In idle mode, the low-battery status is signaled by the red LED slowly
blinking and by a prolonged beep (lasting 4 seconds) repeated every
3 minutes.

29

PERIODIC TEST

Helpy Oops can be configured so as to send an SMS notifying proper
operation to a predefined phone number.

The periodic test can be forced remotely by SMS request.

ROOM-MONITOR

Helpy Oops allows selected remote callers to go into listening mode
for environmental monitor purposes.

30

GPS TRACKING

Upon receiving an SMS request, Helpy Oops sends a return text
message delivering GPS location with map links for smartphone
users.

GEOFENCING

Helpy Oops, properly programmed, sends an SMS, followed by a
voice call if preset, to a stored number. This indicates that the person
wearing the unit has entered or exited a predefined geographic area.

31

PARAMETER CONFIGURATION

PARAMETER SETTING VIA PC SOFTWARE

Advanced programming of Helpy Oops can only be performed via the
dedicated Helpy Oops Assistant software.

Helpy Oops Assistant is available as a free download on
www.helpyoops.it.

32

PARAMETER SETTING VIA SMS

Helpy Oops can be partially configured remotely via SMS.

SMS configuration can be effected by any mobile phone or other tool
providing SMS-sending capability. A return SMS will be sent by Helpy
Oops delivering confirmation notification.

WARNING

SMS settings effected via Internet might not be

successfully sent if the required text format is

not respected.

Below is the quick list of message texts required to configure
remotely your Helpy Oops.

33

CHANGING PASSWORD TO ACCESS
PROGRAMMING MODE

Et.h#old_password#PASS#new_password#new_password#

Factory-default password: 0
New password: max. 7 alphanumeric characters

Example:
To change the factory-default password (0) with a new password (abcd123) ,
send the following SMS:

Et.h#0#PASS#abcd123#abcd123#

34

SETTING THE TELEPHONE NUMBERS TO BE
CALLED UPON PRESSING PUSHBUTTON 1

Et.h#password#S#first_telephone_number#second_telephone
_number#……#sixth_ telephone_number#

Example:
Accessing by factory-default password (0), in order to program 2 telephone
numbers (3338888888 and 3330000000) send the following SMS:

Et.h#0#S#3338888888#3330000000#

Remark
Each new SMS automatically removes the previously stored numbers.

35

SETTING THE TELEPHONE NUMBER TO BE CALLED
UPON PRESSING PUSHBUTTON 2

Et.h#password#P2#telephone_number#

ACTIVATING NOTIFICATION SMS IN CASE OF LOW
BATTERY

Et.h#password#BATT#telephone_number#

36

ACTIVATING DAILY SMS OF SELF-TESTS

Et.h#password#AThhmm#telephone_number#

where hhmm = hours and minutes

Example:
Accessing by factory-default password (0), send the following message text in
order to program the telephone number (3338888888) to be notified the daily
self-test and set the time at 10.15:

Et.h#0#AT1015#3338888888#

37

ACTIVATING ROOM-MONITOR FUNCTIONALITY

Et.h#password#RM#telephone_number#

APN SETTINGS

Et.h#password#APN#APN_gsm_provider#

Setting the APN is recommended to reduce the time for locating your Helpy
Oops. To avoid undesidered extra-costs, please verify that your SIM card
provides a voice & data plan. The correct APN for your SIM card must be
requested to your GSM provider.

38

DELETING A CONFIGURATION

To delete a single configuration (i.e. disabling a function or deleting a
previously stored telephone number) send the related activation SMS
neglecting the telephone number.

Example:
Accessing by factory-default password (0), send the following message text in
order to disable the room-monitor functionality:

Et.h#0#RM##

DELETING ALL PARAMETERS

Et.h#password#RESET#

39

REQUESTING GPS LOCATION

Et.h#password#POS#

REQUESTING BATTERY STATUS

Et.h#password#BATTERY#

REQUESTING DAILY SELF-TEST

Et.h#password#AUTOTEST#

40

CHARGING BATTERY

Low battery is indicated:

- in idle status, by the red LED slowly blinking

- by a prolonged beep (lasting 4 seconds) repeated every 3 minutes.

- To charge the battery, use the USB adapter supplied with the unit or
other certified USB adapter.

- To replace the battery, contact your local authorized technical
center.

- Do not expose the battery or the device to heat sources.

41

DISPOSAL

This appliance is marked according to the European directive 2002/96/EC on Waste Electrical and
Electronic Equipment (WEEE).
The symbol (above) appears on this product. It indicates that the product should not be disposed of as
unsorted household waste, but by means of separate collection.
Electrical and electronic equipment may contain pollutants having a negative impact on both the
environment and the human health. The WEEE should be therefore returned to the local collection
points, in order to ensure proper treatment, or it should be returned to the reseller upon the purchase
of an equivalent product.
Esse-ti S.r.l. wishes to inform its customers that the unauthorized treatment of WEEE is punished by the
law and harmful to the environment and the human health.

42

43

Esse-ti s.r.l.

Via G. Capodaglio, 9

62019 Recanati (MC) – ITALIA

Tel. [phone]

Fax [phone]

www.helpyoops.it

e-mail: [e-mail]