WeR@Home™
Z-Wave® User Guide
ESUGSL015
Version 1.0
December 2015
Table of Contents
2 WeR@Home™ Z-Wave® User Guide
Table of Contents
1. Z-Wave and WeR@Home™ ...................................................................................................................... 3
2. Building Your WeR@Home™ Z-Wave Network ........................................................................................ 5
2.1. Installing the Z-Wave Extender ................................................................................................... 5
2.2. Adding Your First Z-Wave Device............................................................................................... 6
3. Managing Your Z-Wave Devices ............................................................................................................. 9
3.1. Adding Additional Z-Wave Devices ............................................................................................ 9
3.2. Controlling Z-Wave Devices ....................................................................................................... 9
3.3. Defining Smart Rules Using Z-Wave Devices ............................................................................. 10
3.4. Removing a Z-Wave Device ....................................................................................................... 10
4. Troubleshooting ....................................................................................................................................12
4.1. Updating the Network .............................................................................................................. 14
4.2. Restoring Factory Settings ........................................................................................................ 14
4.3. Unpairing a Z-Wave Device ....................................................................................................... 15
Appendix A Technical Specifications ..................................................................................................... 16
Appendix B End User License Agreement (EULA) .................................................................................. 17
Z-Wave and WeR@Home™
WeR@Home™ Z-Wave® User Guide 3
1. Z-Wave and WeR@Home
™
Z-Wave allows you to convert your home into a Smart Home by giving you the ability to control and
monitor your household devices. WeR@Home
™
integrated with Z-Wave provides you with the tools to
remotely manage your devices using a mobile app.
Z-Wave is a wireless technology designed for home automation. The core of Z-Wave technology is
interoperability, enabling the incorporation of third-party devices with your WeR@Home™ network,
to enhance your Smart Home experience.
When you connect the Z-Wave Extender to your WeR@Home
™
hub, your WeR@Home™ becomes a
Smart Home network that can support the following Z-Wave device types:
Door locks
On/Off switches
Dimmers
Thermostats
NOTE: For best results, ensure your Z-Wave device is supported by
WeR@Home
™
. Contact your service provider for a list of supported devices.
WeR@Home
™
Smart Rules allow you to control the Z-Wave devices by triggering them to perform
specific actions, at specific times, in specific situations.
Z-Wave devices connected to an AC-power source extend the range of your WeR@Home
™
network by
acting as repeaters and passing information from one to the other.
For example, by using a Z-Wave device with repeater capability, information passed to a Z-Wave door
lock can be successfully delivered even if the door lock is out of the Z-Wave Extender range.
Z-Wave and WeR@Home™
4 WeR@Home™ Z-Wave® User Guide
Figure 1 – Repeaters Extend the Network Range
Building Your WeR@Home™ Z-Wave Network
WeR@Home™ Z-Wave® User Guide 5
2. Building Your WeR@Home
™
Z-Wave Network
Before building your WeR@Home™ Z-Wave network, you must ensure that you have the following:
An operational WeR@Home
™
hub
The Essence Z-Wave Extender
At least one Z-Wave device
Figure 2 – Essence Z-Wave Extender
2.1. Installing the Z-Wave Extender
Install the Z-Wave Extender on the WeR@Home™ hub before you can use any Z-Wave devices in
WeR@Home™. During this installation, a power failure event is logged and a notification is expected.
To install the Z-Wave Extender:
Unplug the power adapter cube from the electric power (mains) socket. 1.
Disconnect the power 2.
cord from the hub’s
mini-USB socket.
Plug the Z-Wave Extender 3.
mini-USB connector into
the hub’s mini-USB socket.
Plug the power adapter cord into 4.
the Z-Wave Extender mini-USB
socket.
Building Your WeR@Home™ Z-Wave Network
6 WeR@Home™ Z-Wave® User Guide
Caution: The hub mini-USB socket is for the WeR@Home
™
power cord or the
Z-Wave Extender only. Do not connect other equipment.
Plug the power adapter cube into the mains socket. 5.
Within a few minutes, the hub front panel LED turns green, showing that the hub is operational.
The Z-Wave Extender is activated automatically.
In the app Devices screen, check that the Z-Wave Extender appears in the Devices list: 6.
a. Login to your WeR@Home
™
app.
b. Tap . The main menu appears.
c. Tap DEVICES. The Devices screen appears.
d. Verify that your Z-Wave Extender appears in the Devices list.
NOTE: The Z-Wave Extender is powered only by the hub’s power adapter. If
there is a power outage, the hub’s backup battery provides power to the hub but
not to the Z-Wave Extender.
2.2. Adding Your First Z-Wave Device
After you install a Z-Wave Extender, you can add a Z-Wave device to WeR@Home™. Before you begin,
refer to the device’s documentation to learn the pairing process for the specific device.
To add a Z-Wave device:
Log in to the WeR@Home
™
app. 1.
Tap . The main menu appears. 2.
Tap DEVICES. The Devices screen appears. 3.
Tap . The Add New Devices screen appears displaying a list of the available device 4.
types which includes the Z-Wave device types.
Building Your WeR@Home™ Z-Wave Network
WeR@Home™ Z-Wave® User Guide 7
Figure 3 – Selecting a Z-Wave Device Type
Select the type of the Z-Wave device to be added. The pairing screen appears. 5.
Figure 4 – Pairing the Z-Wave Device
Position the Z-Wave device within 0.5 m (1.6 ft.) of the Z-Wave Extender. 6.
Insert batteries into the device or connect to the nearest power outlet. 7.
Z-Wave Device
Types
Building Your WeR@Home™ Z-Wave Network
8 WeR@Home™ Z-Wave® User Guide
Press the pairing button or switch on the Z-Wave device, according to the device’s 8.
documentation.
When the pairing process is complete, a window appears prompting you to enter a name for the
device.
Figure 5 – Naming your Z-Wave Device
Enter the name and/or location of the device. 9.
Tap Done. 10.
Install the device in its designated location. 11.
If the Z-Wave device designated location is not where the Z-Wave device was paired, update your 12.
Z-Wave network. Refer to 4.1 on page 14.
For instructions how to adjust the settings of your Z-Wave device after pairing is completed, refer to
section 3.2 on page 9.
Managing Your Z-Wave Devices
WeR@Home™ Z-Wave® User Guide 9
3. Managing Your Z-Wave Devices
Following the installation and activation of the Z-Wave Extender, you can:
Add additional Z-Wave devices
Control Z-Wave devices
Define Smart Rules for Z-Wave devices
Remove Z-Wave devices
3.1. Adding Additional Z-Wave Devices
You can add additional Z-Wave devices to WeR@Home
™
. Refer to 2.2 on page 6.
NOTE: Essence recommends updating your Z-Wave network after adding
additional Z-Wave devices. Refer to 4.1 on page 14.
3.2. Controlling Z-Wave Devices
You can control Z-Wave devices remotely using WeR@Home™. For example:
Dim the light to 25%.
Turn on the air conditioner.
To control a Z-Wave device:
Tap . The Control screen appears. 1.
Tap the device you want to control. 2.
NOTE: You can define a shortcut to a Z-Wave device in the Control screen to
replace steps 1 and 2.
Adjust the settings of the Z-Wave device. The screen may vary based on your device. The changes 3.
may take several seconds.
Managing Your Z-Wave Devices
10 WeR@Home™ Z-Wave® User Guide
NOTE: A Z-Wave device with power-save mode takes longer to respond. Power-
save mode enables a battery-powered Z-Wave device to reduce power
consumption.
Tap to return to the Control screen. 4.
3.3. Defining Smart Rules Using Z-Wave Devices
Use Smart Rules to set up WeR@Home™ to automatically perform specific actions that follow specific
triggers. For example, you can create a Smart Rule to turn on the entrance hallway light using the
Z-Wave switch and set the temperature to 25° using the Z-Wave thermostat, if the front door is opened
after 17:00.
For more information, refer to the Smart Rules section in the ESUGSL014 WeR@Home™ Mobile
Application User Guide.
3.4. Removing a Z-Wave Device
You can remove a Z-Wave device from WeR@Home™ if the device is not needed, becomes
unresponsive, or becomes disconnected from the network.
NOTE: When you remove a Z-Wave device, any rules defined for the device may
not work correctly.
To remove a Z-Wave device:
Log in to the WeR@Home
™
app. 1.
Tap . The main menu appears. 2.
Tap DEVICES. The Devices screen appears. 3.
Tap DELETE in the top right-hand corner of the screen. 4.
Tap for the device that you want to remove. The Remove Z-Wave Device window appears. 5.
Press the pairing button on the Z-Wave device, according the device’s documentation, and tap OK 6.
in the window.
Managing Your Z-Wave Devices
WeR@Home™ Z-Wave® User Guide 11
Tap OK in the top right-hand corner of the screen. 7.
NOTE: Essence recommends updating your Z-Wave network after removing a
Z-Wave device. Refer to 4.1 on page 14.
Troubleshooting
12 WeR@Home™ Z-Wave® User Guide
4. Troubleshooting
If you are having trouble with your WeR@Home™ Z-Wave network, see Table 1. If you need further
assistance, consult your service provider.
Table 1: Troubleshooting Solutions
Problem Solution
A Z-Wave device is unresponsive, such as not
performing the actions defined for the device in the
Smart Rules.
Press the device’s pairing button. 1.
Verify that the device responds to setting changes 2.
made using the Control module.
A Z-Wave device appears in the devices list with
indicating that the device is out of range.
Ensure that the batteries are charged. 1.
Move the device to a different location with fewer 2.
obstacles between the Z-Wave Extender and the
device.
Press the device’s pairing button. 3.
Verify that the device responds to setting changes 4.
made using the Control module.
A Z-Wave device disappears from the devices list.
Disconnect and then reconnect the power supply of 1.
the device.
Press the device’s pairing button. 2.
Verify that device responds to setting changes made 3.
using the Control module.
If the device is still not available, update the Z-Wave 4.
network. Refer to section 4.1 on page 14.
If the device is still not available, move the device to a 5.
different location with fewer obstacles between the ZWave Extender and the device.
Press the device’s pairing button again. 6.
Verify that device responds to setting changes made 7.
using the Control module.
Troubleshooting
WeR@Home™ Z-Wave® User Guide 13
Problem Solution
An error message appears when pairing of a Z-Wave
device ends unsuccessfully.
Check if the device is compatible with the Z-Wave 1.
Extender by comparing the frequency of the device
with the frequency for the country where the Z-Wave
Extender is located. Refer to Appendix A on page 16.
If the frequency of the device is different, contact your 2.
service provider and replace the device.
Reference the pairing process instructions in the 3.
device’s user manual and repeat the pairing process.
Unpair the device and then repeat the pairing process. 4.
Refer to section 4.3 on page 15.
Unpair all the Z-Wave devices and restore factory 5.
settings. Refer to section 4.2 on page 14.
A Z-Wave device does not respond to changes in its
device settings.
Note: If the device supports power-save mode, the Z-wave
device takes longer to respond.
Move the device to a different location with fewer 1.
obstacles between the Z-Wave Extender and the
device.
Unpair the device and repeat the device pairing 2.
process.
Verify that the device responds to setting changes 3.
made using the Control module.
The Z-Wave Extender does not work or does not
appear on the Devices and the Control device list.
Disconnect the Z-Wave Extender from the hub. 1.
Make sure the hub LED is Green, indicating that the 2.
hub is on-line.
Reconnect the Z-Wave Extender to the hub. 3.
Network Update is not successful. If at least one
Z-Wave device is not responding, the Network
Update is unsuccessful.
Using the Control module, verify that each device 1.
responds to setting changes.
For each device that does not respond: 2.
a. Unpair the device.
b. Repeat the device pairing process.
c. Verify the device responds to setting changes made
using the Control module.
Update the Z-Wave network. Refer to section 4.1 on 3.
page 14.
Pairing a Z-Wave device fails for a device that was
previously successfully paired with the same hub
and the same Z-Wave Extender.
The device may be damaged or faulty. Contact your service
provider to replace the device.
For a Z-Wave device with more than one function,
some of the functionality does not work.
For example, Z-Wave switches may have capabilities
not currently supported in WeR@Home™, such as
power metering.
Refer to the device’s documentation.
Troubleshooting
14 WeR@Home™ Z-Wave® User Guide
The following are tools to resolve problems that can occur in the Z-Wave network:
Network Update
Reset to Factory
Unpair Z-Wave Devices
4.1. Updating the Network
The Network Update tool remaps the Z-Wave network to reestablish communications between the ZWave devices.
Use the Network Update tool when:
Adding additional Z-Wave devices to an existing Z-Wave network
Removing Z-Wave devices from an existing Z-Wave network
Resolving troubleshooting issues
NOTE: The Network Update fails if any of the Z-Wave devices are in power-save
mode.
To update the network:
Tap . The main menu appears. 1.
Tap Settings. The Settings menu appears. 2.
Tap Z-Wave. The Z-Wave screen appears. 3.
Tap Network Update. 4.
4.2. Restoring Factory Settings
Restoring factory settings returns your Z-Wave Extender to its default settings and removes Z-Wave
device definitions.
To restore factory settings:
Tap . The main menu appears. 1.
Tap Settings. The Settings menu appears. 2.
Tap Z-Wave. The Z-Wave screen appears. 3.
Troubleshooting
WeR@Home™ Z-Wave® User Guide 15
Tap Reset to Factory. 4.
NOTE: After restoring factory settings, you must unpair each of the Z-Wave
devices.
4.3. Unpairing a Z-Wave Device
Unpair Z-Wave devices to help resolve some troubleshooting issues. Unpairing removes all controller
connection definitions from a Z-Wave device.
To unpair a Z-Wave device:
Tap . The main menu appears. 1.
Tap Settings. The Settings menu appears. 2.
Tap Z-Wave. The Z-Wave screen appears. 3.
Tap Unpair Z-Wave Devices and tap Yes. A Remove Z-Wave Device window appears. 4.
Press the pairing button on the Z-Wave device and tap OK. The Z-Wave device is unpaired but 5.
remains in the Devices list.
Technical Specifications
16 WeR@Home™ Z-Wave® User Guide
Appendix A Technical Specifications
Table 2 includes the technical specifications for the Z-Wave Extender.
Table 2: Technical Specifications
Category Specification Information
Supported Z-Wave
Device Types
Binary switches: for example, ON/OFF devices
Multiple-level switches: for example, dimmers
Thermostats
Door locks
Controller Capacity
The maximum capacity for a single Z-Wave Extender is up to 232 Z-Wave devices.
Communication Maximum RF Range: 30 m (98 ft.) open air
Z-Wave bi-directional radio protocol (onboard)
Modulation and Frequency: GFSK Modulation
868.42 MHz (Europe)
908.4 MHz (USA, Canada, Mexico)
916 MHz (Israel)
921.42 MHz (Australia)
869 MHz (Russia)
Bit Rate: up to 100 kbps
Security Data Security: 128-bit AES encryption
Unique electronic serial number
Power
Powered only by the hub’s power adapter
Note: In the event of a power outage, the Z-Wave Extender is not powered by the hub’s backup
battery
Dimensions Size: H: 5mm (0.2 in.), L: 58mm (2.28 in.), W: 24mm (0.94 in.)
Weight: 10 grams (0.03 lbs.)
Cable Length: 15cm (5.9 in.)
Environment Storage Ambient Temperature range: -20°C – +50°C (-4°F – +122°F)
Operating Ambient Temperature range with battery: 0°C – +50°C (32°F – +122°F)
RF Operating Humidity: Up to 95% non-condensing
Certification FCC: YXG-ES800ZWE
IC: 11061A-ES800ZWE
End User License Agreement (EULA)
WeR@Home™ Z-Wave® User Guide 17
Appendix B End User License Agreement (EULA)
Definitions
The following terms will have the meaning ascribed to them in this EULA:
"The Company": Essence Security International (E.S.I.) Ltd.
"The System": Security systems or any control systems or any part thereof.
"Device": A mobile phone, personal computer, tablet or any other device or any other application interface that you
own and/or use and/or hold and/or control, which may enable access to third parties services and applications.
"Service Provider": an entity (excluding the Company) that provides you services and/or call center services and/or
other services that enable you to use the Service (as defined below).
The Company provides a user interface application (including any updates and/or upgrades and/or patches thereto) for
monitoring and/or controlling the System via your Device(s) (hereinafter, respectively, the "Application", and the
"Service"). By using the Service, downloading the Application, installing or using the Application or any part thereof, you
irrevocably agree to the following terms and conditions (the "Terms and Conditions").
Certain information about you is subject to our Privacy Policy; for more information, see our full Privacy Policy at
ADDENDUM A.
Article I – SCOPE OF USE
a. The Company grants you non-exclusive, non-transferable, non-sub-licensable limited right and license to install and use
the Application solely and exclusively for your personal use via your Device(s) (the "License"). For the avoidance of doubt,
the License allows you to install and use the Application on several Devices owned by you and/or by your direct household
members; however, such additional individuals may not further distribute the Application, and you are responsible for the
usage of the Application by such additional individuals in full accordance with this License.
b. You agree that you shall be solely responsible for (and that the Company has no responsibility to you or to any third
party) the use of the Application and/or the Service, for any breach of the obligations under the Terms and Conditions, and
for the consequences (including any loss or damage which the Company and/or you and/or any third party may suffer
and/or incur) as a result of any such breach.
c. As a condition to using the Application and/or the Service, you agree that certain updates, upgrades and/or patches to
the Application may be automatically received and installed on your system from time to time, and the Company will
attempt to ensure that the interference to your daily use of the application by such installments is kept to a necessary
minimum.
d. As a condition to using the Application and/or the Service, you agree that you will receive certain messages from the
Company, including notifications sent from the System to your Device(s); modifications, improvements and patches of the
Application and/or Service; information with respect to the Company's other products; personalized information,
including advertisements, from third parties, unless you elect not to receive such third party contents ("opt out"); and such
other messages as the Company believes may be to your benefit or interest from time to time.
Article II – PROPRIETARY RIGHTS
a. You hereby agree and acknowledge that (a) the Application and/or Service contains proprietary and confidential
information that is protected by applicable intellectual property and other laws, and (b) The Company and/or third parties
own all right, title and interest in and to the Application and/or the Service and content, excluding content provided by
End User License Agreement (EULA)
18 WeR@Home™ Z-Wave® User Guide
you, that may be presented or accessed through the Application and/or the Service, including without limitation all
Intellectual Property Rights therein and thereto. "Intellectual Property Rights" means any and all rights existing from time
to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other
proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force
and effect worldwide. You agree that you will not, and will not allow any third party to, (1) copy, sell, license, distribute,
transfer, modify, adapt, translate, prepare derivative works from, decompile, reverse engineer, disassemble or otherwise
attempt to derive source code from the Application or content that may be presented or accessed through the Application
and/or the Service for any purpose, without the express written consent of the Company, (2) take any action to circumvent
or defeat the security or content usage rules provided, deployed or enforced by any functionality (including without
limitation digital rights management functionality) contained in the Application and/or the Service, (3) use the Application
and/or the Service to access, copy, transfer or retransmit content in violation of any law or third party rights, or (4)
remove, obscure, or alter the Company's copyright notices, trademarks, logos or other proprietary rights notices affixed to
or contained within or accessed in conjunction with or through the Application and/or the Service.
b. USERNAME AND PASSWORD: In order to access and use the Application and/or the Service you must obtain a valid
username and password. You are solely responsible for maintaining the confidentiality of your username and password. For
security reasons and to avoid unauthorized access, you are required to logout in an orderly manner from the Application at
the end of each session. In any case, the Company shall not be liable for any damage or loss of any kind or nature incurred
and/or suffered by you and/or by any third party as a result of the Application and/or the Service being accessed and/or
used by unauthorized user/s.
c. TERMINATION: The License is effective until terminated by you or by the Company by written notice. Your rights under
the License will terminate automatically without prior notice from the Company if you fail to comply with any Terms and
Conditions, or if the term of the Service expires or terminates; in such event the Company may block you from using
and/or accessing the Application and/or the Service and you shall not have any claim against the Company in connection
with such restriction. Upon termination of the License, you shall cease all use of the Application and/or the Service, and
destroy all copies, full or partial, of the Application.
d. INDEMNITY: To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless the Company,
its affiliates and their respective directors, officers, employees and agents from and against any and all claims, actions, suits
or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including attorneys’ fees) arising out
of or accruing from your use of the Application and/or the Service, including your downloading, installation, or use of the
Application and/or the Service, or your violation of the Terms and Conditions.
Article III – DISCLAIMER OF WARRANTIES
a. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE APPLICATION AND/OR THE SERVICE IS AT YOUR SOLE
RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, AHUBRACY AND EFFORT IS WITH YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APPLICATION AND THE SERVICE ARE PROVIDED "AS IS"
AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND THE COMPANY HEREBY
DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APPLICATION AND/OR THE SERVICE, EITHER
EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS
OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF AHUBRACY, OF QUIET
ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. THE COMPANY DOES NOT WARRANT AGAINST
INTERFERENCE WITH YOUR ENJOYMENT OF THE APPLICATION AND/OR THE SERVICE, THAT THE FUNCTIONS
CONTAINED IN, OR SERVICE PERFORMED OR PROVIDED BY THE APPLICATION AND/OR THE SERVICE WILL MEET YOUR
REQUIREMENTS, THAT THE OPERATION OF THE APPLICATION AND/OR THE SERVICE WILL BE UNINTERRUPTED OR
ERROR-FREE, OR THAT DEFECTS IN THE APPLICATION AND/OR THE SERVICE WILL BE CORRECTED. THE COMPANY DOES
NOT WARRANT THAT THE APPLICATION SHALL BE COMPATIBLE WITH EACH WEB BROWSER (AND EACH VERSION
THEREOF) AND YOU ARE SOLELY RESPONSIBLE FOR OBTAINING A BROWSER SUPPORTING THE APPLICATION FROM
YOUR SERVICE PROVIDER. USAGE OF THE APPLICATION MAY REQUIRE DOWNLOADING AND INSTALLMENT OF THIRD
PARTY SOFTWARE (E.G., MICROSOFT SILVERLIGHT), AND YOU ARE SOLELY RESPONSIBLE FOR OBTAINING SUCH THIRD
PARTY SOFTWARE, WITH COMPANY ASSUMING NO LIABILITY WHATSOEVER IN CONNECTION WITH SUCH SOFTWARE
INCLUDING ITS AVAILABILITY (OR LACK THEREOF), PERFORMANCE, COST, OR ANY RESULTS CAUSED BY THE OPERATION
OF SUCH SOFTWARE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE COMPANY OR ITS AUTHORIZED
End User License Agreement (EULA)
WeR@Home™ Z-Wave® User Guide 19
REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE APPLICATION AND/OR THE SERVICE PROVE DEFECTIVE,
YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
b. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE(S), OR LOSS OF DATA THAT RESULTS FROM USING
THE APPLICATION AND/OR THE SERVICE.
c. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY CANNOT ASSURE AND TAKES NO RESPONSIBILITY
THAT SOME OR ALL OF THE INFORMATION SENT VIA THE APPLICATION AND/OR THE SERVICE WILL BE SENT AND/OR
REACH THE INTENDED RECIPIENT AND/OR NOT BE SENT AND/OR NOT REACH OTHER THIRD PARTIES, IN WHICH CASE
THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY KIND OR NATURE INCURRED AND/OR
SUFFERED BY YOU AND/OR BY ANY THIRD PARTY AS A RESULT THEREOF.
d. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY CANNOT ASSURE AND TAKES NO RESPONSIBILITY
THAT THE APPLICATION AND/OR THE SERVICE WILL SUCCESSFULLY ARM AND/OR DISARM THE SYSTEM AND/OR ANY
PART OF THE SYSTEM, IN WHICH CASE THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY
KIND OR NATURE INCURRED AND/OR SUFFERED BY YOU AND/OR BY ANY THIRD PARTY AS A RESULT THEREOF.
e. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE INFORMATION GATHERED AND/OR STORED BY THE SYSTEM
(THE "INFORMATION") (INCLUDING BUT NOT LIMITED TO VIDEO SEGMENTS FILMED AND/OR STORED AND OR
GATHERED BY THE SYSTEM (THE "VIDEO SEGMENTS") (THE "INFORMATION" AND THE "VIDEO SEGMENTS"
COLLECTIVELY TOGETHER: THE "SYSTEM INFORMATION") IS STORED ON THE COMPANY'S SERVERS, AND IS THE SOLE
PROPERTY OF THE COMPANY, AND YOUR SERVICE PROVIDER MAY HAVE ACCESS TO SOME OR ALL OF THE
INFORMATION (EXCLUDING THE VIDEO SEGMENTS). HOWEVER, THE COMPANY WILL NOT REVIEW OR LET OTHER
PARTIES REVIEW THE VIDEO SEGMENTS, WITHOUT YOUR PRIOR CONSENT, EXCLUDING DISCLOSURE THAT IS REQUIRED
BY LAW, REGULATION OR ORDER OF A COMPETENT AUTHORITY.
f. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY CANNOT ASSURE AND TAKES NO RESPONSIBILITY
FOR MEASURES TAKEN AND/OR NOT TAKEN BY YOUR SERVICE PROVIDER IN ORDER TO PROTECT THE SYSTEM
INFORMATION, AND IN NO CASE WILL THE COMPANY BE LIABLE FOR ANY DAMAGE AND/OR LOSS OF ANY KIND OR
NATURE INCURRED AND/OR SUFFERED BY YOU AND/OR BY ANY THIRD PARTY IN CASE THE SYSTEM INFORMATION
GATHERED AND/OR STORED BY YOUR SERVICE PROVIDER IS EXPOSED TO THIRD PARTIES.
g. YOU EXPRESSLY UNDERSTAND AND AGREE THAT ALTHOUGH THE COMPANY WILL TAKE REASONABLE MEASURES IN
ORDER TO PROTECT THE SYSTEM INFORMATION STORED ON THE COMPANY'S SERVERS AND PREVENT
PENETRATION
OF THE COMPANY'S SERVERS BY THIRD PARTIES, THERE IS A POSSIBILITY THAT SOME OR ALL OF THE SYSTEM
INFORMATION MAY, FOR WHATEVER REASON, WITHOUT THE COMPANY'S AND/OR YOUR SERVICE PROVIDER'S
CONSENT, BE EXPOSED TO THIRD PARTIES, IN WHICH CASE THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGE
AND/OR LOSS OF ANY KIND OR NATURE INCURRED AND/OR SUFFERED BY YOU AND/OR BY ANY THIRD PARTY AS A
RESULT THEREOF.
Article IV – SYSTEM AND SERVICE LIMITATIONS
a. The Application is designed to integrate with your WeR@Home™ security system which has not been installed by
Company. The WeR@Home™ equipment transmits data via high speed Internet, cellular or radio communication. Provided
that you are current in your payments to Company, the Company will permit access, via the Applications, to your
WeR@Home™ security system. Company shall have no responsibility for failure of data transmission, corruption or
unauthorized access.
b. You are responsible for supplying high speed Internet access at your premises where your WeR@Home™ security system
is installed. Company does not provide Internet service; maintain Internet connection, wireless access or communication
pathways, computer, smart phone, electric current connection or supply. In consideration of Subscriber making its
monthly payments for remote access to the WeR@Home™ system, Company will authorize your access. Company is not
responsible for your access to the Internet or any interruption of service or down time of remote access caused by loss of
Internet service, radio or cellular or any other mode of communication used by you for the Applications and the access of
the system. You acknowledge that your WeR@Home™ security system can be non-functional or compromised if the
Internet codes or devices used for access are lost or accessed by others and Company shall have no liability for such third
End User License Agreement (EULA)
20 WeR@Home™ Z-Wave® User Guide
party unauthorized access. Company is not responsible for the security or privacy of any wireless network system or router.
Wireless systems can be accessed by others, and it is your responsibility to secure access to the system with pass codes and
lock outs.
c. The Application is designed to utilize your enabled cellular device to access the WeR@Home™ system. The device will
work only in areas where the cellular service has coverage and Company has no control over such coverage. Company is
authorized to record and maintain audio transmissions, data and communications, and shall be the exclusive owner of such
property. You are responsible for all permits and permit fees, if any, and agree to file for and maintain any permits required
by applicable law and indemnify or reimburse Company for any fines relating to permits. Should Company be required by
existing or hereafter enacted law to perform any service or furnish any material not specifically covered by the terms of this
agreement you agree to pay Company for such service or material. Company does not monitor signals and
communications received by from your enabled cellular device.
d. You acknowledge that signals which are transmitted over telephone lines, wire, air waves, internet, VOIP, or other
modes of communication pass through communication networks wholly beyond the control of Company and are not
maintained by Company and Company shall not be responsible for any failure which prevents transmission signals from
reaching your Internet enable device or damages arising therefrom, or for data corruption, theft or viruses to your Internet
enabled device.
Article V – EXCULPATORY AND LIMITATION OF LIABILITY PROVISIONS
a. EXCULPATORY CLAUSE: You agree that Company is not an insurer and no insurance coverage is offered herein. Your
payments to Company are for the use of Company's Application and remote access to your WeR@Home™ security system
designed to reduce certain risks of loss, though Company does not guarantee that no loss will occur. Company is not
assuming liability and therefore shall not be liable to you for any loss or injury sustained by you as a result of any cause
whatsoever, regardless of whether or not such loss or injury was caused by or contributed to by Company's negligent
performance to any degree or failure to perform any obligation or strict products liability. You release Company from any
claims for contribution, indemnity or subrogation.
b. LIMITATION OF LIABILITY: You agree that the Application, the service it offers and the WeR@Home™ system is not
designed or guaranteed to prevent any loss or injury. If, notwithstanding the terms of this agreement, there should arise
any liability on the part of Company as a result of any cause whatsoever, regardless of whether or not such loss, damage, or
personal injury was caused by or contributed to by Company's negligence to any degree or failure to perform any
obligation or strict products liability, such liability will be limited to an amount equal to six (6) times the monthly payment
paid by you to Company at the time such liability is fixed, or to the sum of $250.00, whichever is greater. If Subscriber
wishes to increase Company's maximum amount of such limitation of liability, Subscriber may, as a matter of right, at any
time, by entering into a supplemental agreement, obtain from Company a higher limit by paying an additional amount
consonant with the increase of liability. This shall not be construed as insurance coverage.
Article VI – LEGAL ACTION/ARBITRATION/WAIVER OF CERTAIN RIGHTS
a. You and the Company waive trial by jury in any action between us. Any action by you against Company must be
commenced within one year of the accrual of the cause of action or shall be barred. All actions or proceedings against
Company must be based on the provisions of this agreement. Any other action that you may have or bring against
Company in respect to other services rendered in connection with this agreement shall be deemed to have merged in and
be restricted to the terms and conditions of this agreement. You agree that any claim against Company shall be maintained
solely by you and that you shall neither initiate nor participate in any class action against Company, its subcontractors,
distributors, licensees or licensors.
b. Any dispute between you and Company or arising out of this contract, including issues of arbitrability, shall, at the option
of any party, be determined by arbitration administered by Arbitration Services Inc., under its Commercial Arbitration Rules
http://www.arbitr8ors.com/.
c. You and the Company submit to the jurisdiction and laws of New York and agree that any litigation or arbitration
between the parties must be commenced and maintained exclusively in Nassau County, New York.
End User License Agreement (EULA)
WeR@Home™ Z-Wave® User Guide 21
Article VII – MODIFICATION
The Company reserves the right to modify without prior notice the Application and/or the Service, and the Terms and
Conditions governing its use, at any time, including but not limited to charge fees in order to access and/or use the
Application and/or the Service. The Company also reserves the right to terminate any or part of the Application and/or the
Service at any time on its sole discretion without prior notice.
Article VIII – LICENSE CHANGES
a. The Company reserves the right to update and change, from time to time, this License and all documents incorporated
by reference. At all times, you can find the most recent version of this License at http://www.essence-
grp.com/vault/documents/EULA.pdf .The Company may change this License by posting a new version and sending you
notice by e-mail (to the address listed with the Company). Use of the Application or Service after such change constitutes
acceptance of such changes.
b. This Agreement, and any new versions, between the Company and you, covers all your use of the Service, including,
without limitation, the Application. You can accept this Agreement by clicking on such acceptance buttons or links as may
be designated by the Company. If you disagree with any of the terms below, the Company does not grant you a license to
use the Service and/or the Application.
Article IX – MISCELLANEOUS
a. Your contractual relationship with your Service Provider and/or other third parties, including payment, delivery of goods
or services, and any other terms, conditions, privacy policies, warranties or representations associated with such dealings,
are solely between you and such provider and/or third party. You agree that the Company will not be responsible or liable
for any loss and/or damage of any kind or nature incurred and/or suffered by you and/or any third party as a result of the
presence of such provider and/or third parties on the Application and/or the Service.
b. These Terms and Conditions constitute the entire Agreement between you and the Company relating to the Application
and/or the Service and govern your use of the Application and/or the Service, and completely replace and supersede any
prior or contemporaneous agreements between you and the Company regarding the Application and/or the Service.
c. The failure of the Company to exercise or enforce any right or provision of these Terms and Conditions does not
constitute a waiver of such right or provision, which will still be available to the Company.
d. The provisions of these Terms and Conditions are independent of and severable from each other. If any provision is
found to be invalid or unenforceable for any reason, that provision shall be deemed modified to the extent necessary to
make it valid and operative, or if it cannot be so modified, eliminated, and the remainder of these Terms and Conditions
shall continue in full force and effect as if these Terms and Conditions had been signed with the invalid portion so modified
or eliminated.
e. These Terms and Conditions and your relationship with the Company under these Terms and Conditions will be
governed by the laws of the State of Israel without regard to its conflict of laws’ provisions. You and the Company agree to
submit to the exclusive jurisdiction of the courts located within the Tel-Aviv district, Israel, to resolve any legal matter
arising from these Terms and Conditions.
ADDENDUM A – PRIVACY POLICY
Essence Security International (E.S.I.) Ltd. ("Essence" or "we") is providing this Privacy Policy to inform you of our policies
and procedures regarding the collection, use and disclosure of information we receive when you do either of the following
("Services"):
(i) You download and use Essence's user interface application ((including any updates and/or upgrades and/or patches
thereto) (the "Application") for monitoring and/or controlling Essence Security systems, control systems or any part
thereof (the "System") via one or more mobile phone, personal computer, tablet or any other device or application
End User License Agreement (EULA)
22 WeR@Home™ Z-Wave® User Guide
interface that you own and/or use and/or hold and/or control (each, a "Device"), which may enable access to third parties
services and applications; or,
(ii) You visit the Essence website at www.essence-grp.com (the "Site").
By downloading or using the Application or by entering the Site, you fully understand and unambiguously consent to the
collection and processing of such information and to the terms of this Privacy Policy. If you do not agree to the terms of
this Privacy Policy, you must not use the Application or Site.
This Privacy Policy may be amended or updated from time to time. If we make any material changes to this Privacy Policy,
we will post a notice of these changes on our website and in this Privacy Policy. You are advised to consult this Privacy Policy
regularly for any changes.
Information Collection
Personally Identifiable Information
In the course of using the Services, we might ask you to provide us with certain personally identifiable information that can
be used to contact or identify you ("Personal Information"). Personal Information may include, but is not limited to, your
name, country of residence, email address and website address.
Non-Personally Identifiable Information
When you use the Services (whether such use is performed on the System or a Device, on the Site or on a website of one of
our partners or other third parties), we collect information regarding your use of the Services, and information that your
browser sends whenever you visit a site or online service, including, without limitation, your computer's Internet Protocol
(IP) address, browser type, the web page you were visiting before, and information for which you search.
When you use a widget or any other tool offered by us, whether on the System or a Device, on the Site or on a third party
website, including a website owned or operated by you, we may record data related to that activity, the deployment of the
widget or tool and any other account related data.
Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your
computer's hard disk for record-keeping purposes. You can instruct your browser, by changing its options, to stop
accepting cookies or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies,
however, you may not be able to use all portions of the Site or all functionality of the Services.
We may present links in a format that enables us to keep track of whether these links have been followed.
Third Party Sites
This Privacy Policy applies only to Services provided on the System or a Device under your control, or on the Site. The Site
may include links and references to the websites of others or third party advertises. These other sites may place their own
cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow
different rules regarding the use or disclosure of the Personal Information that you submit. We encourage you to read the
privacy policies and other terms of the other websites. We do not review, approve, monitor, endorse, warrant, or make any
representations with respect to such websites. In no event will we be responsible or liable, directly or indirectly, to anyone
for any loss or damage arising from such sites, including without limitation for your use of such website and for any
information submitted by you, or otherwise collected by such websites.
1. Our Policy towards Children
We do not knowingly collect personally identifiable information from children under the age of 18. If a parent or guardian
becomes aware that his or her child has provided us with Personal Information without their consent, he or she should
contact us at info@essence-grp.com. If we become aware that a child under 18 has provided us with Personal Information,
we will delete such information from our files.
2. Security
End User License Agreement (EULA)
WeR@Home™ Z-Wave® User Guide 23
We are concerned with safeguarding your information. We employ a variety of safety measures designed to protect your
information from unauthorized access and disclosure. However, we cannot guarantee that your personal information or
private communications will always remain private and secure.
3. International Processing or Transfer
Your information may be processed or transferred outside of your state, where the privacy laws may not be as protective as
those in your jurisdiction.
4. Disclosure
We reserve the right to disclose any information obtained by us, including but not limited to Personal Information and Non
Personally Identifiable Information, (i) if required by law or by any governmental authority; or (ii) in case of emergency; or
(iii) to a successor entity in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets.
5. Contacting Us
If you have any concerns or questions about this Privacy Policy, please contact us at info@essence-grp.com.
Copyright © 2015, Essence Security International (E.S.I.) Ltd., All rights reserved.
Legal Notice
24 WeR@Home™ Z-Wave® User Guide
Legal Notice
Usage of this document, and all information (including product information) provided within, are subject to the following terms and conditions, and all
applicable laws. If you do not agree with these terms, please do not access or use the remainder of this document.
This document contains highly confidential information, which is proprietary to Essence Security International (E.S.I.) Ltd. and/or its affiliates (hereafter,
"Essence"). No part of this document's contents may be used, copied, disclosed or conveyed to any third party in any manner whatsoever without prior
written permission from Essence.
The information included in this document is intended for your knowledge and for negotiation purposes only. Essence makes no implicit representations
or warranties with respect to such information.
The information included in this document is subject to change without notice. Any decision to rely on the information contained herein shall be at your
sole responsibility, and Essence will not accept any liability for your decision to use any information or for any damages resulting therefrom.
Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the
above disclaimers, exclusions, or limitations may not apply to you.
By using the information contained herein, you agree that the laws of the State of Israel, without regard to principles of conflict of laws, will govern any
dispute of any sort that might arise between you and Essence regarding the information contained herein, and any such dispute shall be settled
exclusively in the competent courts of Tel Aviv-Jaffa, Israel.
All registered or unregistered trademarks, product names, logos and other service marks mentioned within this document are the property of Essence, or
their respective owners. Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right, either
express or implied, under any patent or trademark of Essence or any third party. No use of any trademark may be made without the prior written
authorization of Essence.
This document and all of its contents are protected intellectual property of Essence. Any copying, reprinting, reuse, reproduction, adaptation,
distribution or translation without the prior written permission of Essence is prohibited.
Please check your End User License Agreement (EULA) for terms and conditions.
© 2015 All rights reserved to Essence Security International (E.S.I.) Ltd.
For more information, please contact: Essence Security International (E.S.I.) Ltd.
12 Abba Eban Avenue,
Ackerstein Towers Bldg. D
Herzliya Pituach, 4612001 Israel
www.essence-grp.com
Tel: +972-73-2447777
Fax: +972-9-7729962
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