Care@Home™
Emergency Pendant Advanced
User Guide
ESUGSC032
Version 1.4
December 2017
Table of Contents
2 Care@Home™ Emergency Pendant Advanced User Guide
Table of Contents
1. Overview ................................................................................................................................................. 3
2. Installing Without the Active Service ..................................................................................................... 4
3. Installing with the Active Service ............................................................................................................ 5
3.1. Active Service Settings ............................................................................................................... 8
3.2. Outgoing Call Settings ............................................................................................................... 8
3.3. Changing the Emergency Call Number ..................................................................................... 9
4. Testing Fall Detection ........................................................................................................................... 10
5. Operating the EPA ................................................................................................................................. 11
5.1. Notifications .............................................................................................................................. 11
5.2. LED Indications .......................................................................................................................... 11
5.3. Supervision ............................................................................................................................... 12
6. Replacing the Battery............................................................................................................................. 13
7. Specifications ......................................................................................................................................... 15
Emergency Pendant Advanced-BC .................................................................................... 16
Emergency Pendant Plus ..................................................................................................... 17
Overview
Care@Home™ Emergency Pendant Advanced User Guide 3
1. Overview
The Essence Emergency Pendant Advanced (EPA) is an innovative, wearable, multi-function
emergency device for detecting falls and signaling emergency situations, which is integrated with
Care@Home™.
The EPA is meant to always be with the resident, worn as a pendant using the supplied lanyard.
When the EPA detects a fall, or the EPA button is pressed, the EPA sends an emergency message via a
radio signal to the Control Panel (CP), which, in turn, passes the message to the monitoring station.
EPA capabilities include:
Fully water resistant (IP67)
Wireless connectivity with the CP that can reach 400 m (1,312 ft.) in the open air
Up to two years battery life
Configurable emergency press duration
Lightweight
LED indication
With the optional Care@Home™ Active service, coverage extends outside the resident’s
home
Figure 1: EPA
Installing Without the Active Service
4 Care@Home™ Emergency Pendant Advanced User Guide
2. Installing Without the Active Service
If the resident does not have the Active service, installation requires pairing the EPA with the CP.
To pair an EPA:
1. Press the PAIRING button on the CP for five seconds. The CP beeps and the ring around the
EMERGENCY button lights up in blue, with a circular movement effect.
Figure 2: Pairing with the CP
2. Holding the EPA, move about 50 cm (20 in.) away from the CP.
3. Press the EPA button.
4. Ensure that the pairing process is successful. The process can have the following results:
Success
The CP beeps and the EMERGENCY button ring blinks blue three
times.
Failure
The CP beeps and the EMERGENCY button ring lights up red for two
seconds. Try to pair the EPA again.
Already paired
The CP beeps and the EMERGENCY button ring lights up alternating
between red and blue.
NOTE: If no additional peripheral devices can be integrated, as when the CP
memory is full, the CP beeps and the EMERGENCY button ring lights up red.
EMERGENCY Button:
50 cm (20 in.)
PAIRING Button
Installing with the Active Service
Care@Home™ Emergency Pendant Advanced User Guide 5
3. Installing with the Active Service
The Active service, featuring the Emergency Pendant Advanced (“the pendant”) and the control
panel, extends the following features to residents while out of their home:
Emergency call button
Fall detection
Step counting
The Active service requires the resident to carry a working smartphone when outside of their home.
If the resident has the Active service, installation requires pairing the EPA with the CP using the Active
app.
To install the Active service:
1. Ensure the following:
You have the pendant.
The resident’s mobile device meets the following requirements:
Apple: iOS 9.0 or later
Android
™
: OS 4 or later
Minimum mobile screen size of 4.7”
To use the Care@Home™ Active Service, you must install the Care@Home™ Active app on the
resident’s smartphone. The app is available from the Apple® App Store or the Google™ Play Store.
2. Download the app to the resident’s phone.
3. Ensure Bluetooth is enabled.
4. If the resident’s phone is a Xiaomi:
a. Tap Security App > Permissions, and toggle Autostart to on for Care@Home™ Active
b. Tap Settings > Battery & Performance > Manage apps battery usage > Choose apps >
Care@Home™ Active, and set to no restrictions
5. Ensure you are within 50 cm (20 in.) of the control panel.
6. Run the app, and follow the onscreen instructions. The app confirms when the Active service is set
up by displaying “Successfully Registered.”
Installing with the Active Service
6 Care@Home™ Emergency Pendant Advanced User Guide
The following shows the app in operation:
Installing with the Active Service
Care@Home™ Emergency Pendant Advanced User Guide 7
Figure 3: Pairing with the Active App
Installing with the Active Service
8 Care@Home™ Emergency Pendant Advanced User Guide
3.1. Active Service Settings
If you tap Settings in the app, the following is displayed:
Figure 4: Active App Settings
Caution: Do not change the DNS settings.
3.2. Outgoing Call Settings
You can change the outgoing call settings, if required.
If Enable Outgoing Call is On, a telephone call is triggered when there is an emergency alarm.
Installing with the Active Service
Care@Home™ Emergency Pendant Advanced User Guide 9
If Call Default Emergency Number is:
On, the emergency alarm call goes to the telephone number specified by your service
provider.
Off, the emergency alarm call goes to the telephone number specified at Emergency
Call Number.
3.3. Changing the Emergency Call Number
To change the Emergency Call Number:
1. Tap the number. The following screen is displayed:
Figure 5: Changing the Emergency Number
2. Enter the new number and tap SAVE.
Testing Fall Detection
10 Care@Home™ Emergency Pendant Advanced User Guide
4. Testing Fall Detection
Testing the EPA is optional.
To test the EPA:
1. While sitting, hit the EPA on your thigh three times.
2. Put the EPA down flat on a table top. Wait 25 seconds, and the LED should blink red for 8 seconds.
Operating the EPA
Care@Home™ Emergency Pendant Advanced User Guide 11
5. Operating the EPA
Manual operation of the EPA involves pressing the button on the pendant. The EPA automatically
sends notifications to the CP for certain events.
5.1. Notifications
The EPA sends notifications to the CP for the following events:
The resident presses the EPA button
The EPA detects that the resident has fallen
In addition, depending on how the CP is configured, the EPA periodically sends information to the CP,
including:
The temperature
The EPA battery charge percentage
5.2. LED Indications
The EPA LED lights up as shown in the following table:
Table 1: LED Indications
LED Situation
Blinks red for 8 seconds – 250 ms on, 500 ms
off.
The resident presses the EPA button.
The EPA detects that the resident has fallen.
EPA fall detection test – refer to 4 Testing Fall
Detection on page 10.
Lights green -for 1 second.
EPA reset – after replacing the battery, or after a long
press of the EPA button. NOTE: The long press is
configurable using CMS. Refer to ESUG05074
Care@Home CMS Reference.
Operating the EPA
12 Care@Home™ Emergency Pendant Advanced User Guide
5.3. Supervision
The EPA is a supervised device. The EPA periodically transmits its status to the CP. The frequency of the
reporting periods can be configured remotely. If after a pre-defined time the CP does not receive a
status message, the CP sends a Supervision lost message to the monitoring station.
Replacing the Battery
Care@Home™ Emergency Pendant Advanced User Guide 13
6. Replacing the Battery
The EPA uses a 3 V CR2450 lithium battery.
To replace the battery:
1. Remove the lanyard.
2. Open the EPA by inserting and twisting a coin to remove the cover.
Figure 6: Open the EPA
Caution: Avoid pressing the EPA button when opening and closing the EPA.
3. Remove the old battery.
Replacing the Battery
14 Care@Home™ Emergency Pendant Advanced User Guide
4. Reattach the lanyard with the top indicator on the lanyard on the same side as the top indicator on
the EPA.
Figure 7: Aligning the EPA
5. Ensure the top indicator on the EPA is aligned with the top indicator on the lanyard.
Caution: The EPA must be properly aligned for its fall detection capability to
function properly.
6. Insert the new battery with the + side facing upward, and snap the back cover of the EPA into
place. The LED on the EPA lights green for about a second.
Figure 8: Inserting the Battery
Top indicator on lanyard Top indicator on EPA
Specifications
Care@Home™ Emergency Pendant Advanced User Guide 15
7. Specifications
Category Data
Part Number
EPA: ES700EPA
EPP: ES700EPP
Communications
Proprietary bi-directional radio protocol
FSK modulation:
869.225 and 868.3 MHz (Europe and China)
916.5 MHz (North America and Australia)
800 MHz (Israel)
RF coverage: 400 m (1,312 ft.) – open air
NOTE: Nominal RF coverage is tested over LOS free space in a low
interference environment
Encoding: 32-bit ID - over 4 billion combinations
Power
1 x 3 V CR2450 lithium battery
Up to two year battery life
NOTE: Nominal battery life is computed according to Essence's
standard usage parameters.
Physical
Dimensions (H x Diameter): 12 x 40 mm (0.47 x 1.58 in.)
Weight: 15 g (0.53 oz.) including battery, excluding lanyard
Color:
EPA: white
EPP: gray
Environmental
Operating ambient temperature range: -10⁰C to 49⁰C (14⁰F to 120⁰F)
Storage ambient temperature range: -20⁰C to 60⁰C (-4⁰F to 140⁰F)
Water and dust resistant: IP67
EN50130-5 Environmental Class 1
Compliance
CE
FCC ID: YXG ES700EPA-1
UL1637
EN 50134
Emergency Pendant Advanced-BC
16 Care@Home™ Emergency Pendant Advanced User Guide
Emergency Pendant Advanced-BC
The Essence Emergency Pendant Advanced–BC (EPA-BC) is a version of the EPA designed specifically
to be backward compatible with earlier versions of Care@Home™.
The EPA–BC has similar functionality and specifications to the EPA. The only difference is in how the
EPA-BC communicates with the CP when it detects a fall or the panic button being pressed. However,
just as with the EPA, caregivers, family members, and the monitoring station receive notice of a fall or
the panic button being pressed.
You add an EPA-BC to Care@Home™ the same way you add an EPA to Care@Home™.
For additional information, refer to the ESUGSC036 Care@Home ES700EPA-BC Datasheet.
Emergency Pendant Plus
Care@Home™ Emergency Pendant Advanced User Guide 17
Emergency Pendant Plus
The Essence Emergency Pendant Plus (EP Plus) is a version of the Emergency Pendant (EP) with the
same appearance as the EPA.
The EP Plus has similar functionality to the EP, but has the same replaceable battery and physical
characteristics as the EPA. The EP Plus does not include fall detection, and can be worn as a pendant or
on the wrist.
The LED in the EP Plus behaves the same way as the EPA LED. Refer to 5.2 LED Indications on page 11.
You add an EP Plus to Care@Home™ the same way you add an EPA to Care@Home™.
For additional information, refer to the ESUGSC038 Care@Home ES700EPP Datasheet.
Legal Notice
18 Care@Home™ Emergency Pendant Advanced User Guide
Legal Notice
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© 2017 All rights reserved to Essence SmartCare Ltd.
For more information, please contact: Essence SmartCare Ltd.
12 Abba Eban Avenue,
Ackerstein Towers Bldg. D
Herzliya Pituach, 4612001 Israel
www.essence-grp.com
Tel: +972-73-2447777
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