19
Frequently Asked
Questions
EN
The machine will only work
with capsules marked with
the K-fee® system logo.
Is the drink dispensing process delayed?
The machine will re-adjust the temperature for the requested drink.
Is the spent capsule container overfull and jammed?
Try to remove the spent capsule container by jogging the container gently to and fro.
Is the drink not hot enough?
Pre-warm the cup. If necessary, descale the machine – see the "Descale the machine every month"
section.
Are all buttons flashing at a fast rate?
Switch the machine off and remove the plug from the mains supply. If the problem persists, please
inform Customer Service.
Is the drink not dispensed properly?
Push the lever fully down. If necessary, descale the machine – see the "Descale the machine every
month" section.
Do I have to descale the machine if I am using the water filter?
If the water filter is regularly changed, no descaling is necessary. Nevertheless, it is possible that
mineral deposits occur depending on the water quality and the machine location. For this reason we
recommend an annual cleansing/rinsing process using a K-fee® system descaler.
Does the machine suddenly switch off during a period of intensive use?
If the cooling-down period is too short, the machine switches itself off as protection against overheating. In this case allow the machine to cool down for about 30 minutes before using it again.
Does the machine switch itself off?
The machine switches off automatically if it is unused for more than 5 minutes. Please remember that
the machine uses power as long as it is plugged into the mains socket (< 0.5 W).