ESI IVX S Class User Manual
IVX S-Class
Administrator’s Manual
0450-0458
Rev . A
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
specializes in telephone systems for the small to mid-size business. Since its days as a small start-up,
ESI has enjoyed excep ti onal stability and growth while maint ai ni ng it s ded i cati on to sm all com pany
values — including th e need to ta ke car e of the mo st impo rtant part of the equation : yo ur bu sine ss.
ESI pioneered the all -in -one t el ep hone and voi ce mai l syst em . The o rigi nal IVX , int roduc ed in 199 6,
represented a radi cal brea kth ro ugh in syste m desig n : the in clu sion of a full suit e o f fea tur es within a
single integrated telephone design.
Committed to excellence, ESI is an ISO-9001-certified company — assuring that quality is fundamental.
Copyright © 1999–2003 ESI (Estech Systems, Inc.).
Visit ESI on the Web at http://www.esi-estech.com.
IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, Quick Groups, Quick Moves, Virtual Mailbox Key, Auto
Page, Quick Page and Verbal User Guide are trademarks, of ESI. Other registered trade names mentioned herein are trademarks
of their respective owners. ESI phone systems are protected by U.S. Patent 6,067,349 and 6,252,944, and other patents pending.
Product details are subject to change without notice.
Table of contents
Administrator programming................................................................................................................................... A.5
Administrator duties.....................................................................................................................................................................................A.5
T elephone system features.........................................................................................................................................................................A.5
Voice mail features.......................................................................................................................................................................................A.7
System programming overview..................................................................................................................................................................A.8
Access programming...................................................................................................................................................................................A.8
Programming keys.......................................................................................................................................................................................A.9
Entering alphanumeric characters............................................................................................................................................................A.10
System fixed numbering plan...................................................................................................................................................................A.10
Function 1: System parameters............................................................................................................................. B.1
Function 13: Adminis trator passwords .....................................................................................................................................................B.1
Function 14: System clock..........................................................................................................................................................................B.2
Function 17: System speed-dial.................................................................................................................................................................B.3
Function 3: Extension programming .................................................................................................................... C.1
Function 32: Extension feature authorization............................................................................................................................................C.1
Function 5: V oice mail programming....................................................................................................................D.1
Function 53: Guest/info mailboxes.............................................................................................................................................................D.1
Function 54:..................................................................................................................................................................................................D.2
Answering Machine Members - M B501....................................................................................................................................................D.2
Function 55: Message notification..............................................................................................................................................................D.3
Function 56: Cascade paging mailboxes...................................................................................................................................................D.5
Function 6: Recording............................................................................................................................................. E.1
Function 61: Re-record main greeting........................................................................................................................................................E.1
Function 62: Record directory names........................................................................................................................................................E.1
Function 63: Message-on-hold (MOH) programming..............................................................................................................................E.2
Index
This page included for pagination purposes only.
IVX S-Class Administrator’s Manual Administrator programming
A.5
Administrator programming
You can program an IVX S-Class system from a 24 or 48-Key Digital Feature Phone in the system (while
the system is operating).
Read the S-Class User’s Guide fi rst. Programming features require a clear understanding of user
interface and application.
Once you’ve accessed programming mode on a 24 or 48-Key Digital Feature Phone, the system will
prompt for — and confirm — each keystroke action via voice commands and the display. You program
both configuration data and recordings in the same manner.
Administrator duties
The System Administrator can perform the following tasks.
• Administering station assignments.
• Managing station feature authorization.
• Maintaining the employee directory (if used).
• Re-recording system prompts.
• Administering manual change of day/night mode (if required).
• Printing stati stics re po rt s (as d esir ed).
• Training new employees on the system’s operation
User assistance
The Verbal User Guide (HELP) includes all of the information included in the User’s Guide (with the
exception of special features); additionally, the IVX user’s section of the ESI Web site
(www.esi-estech.com) includes all the information in the User’s Guide.
Telephone system features
• ESI Feature Phones — Compact and stylish, yet rugged, the 48-Key Digital Feature Phone (also
available a TAPI model), and the 24-Key Digital Feature Phone both include a high-quality speakerphone, an informative multi-functional display, and a specially designed key layout with several
dedicated keys to minimize or eliminate the need to memorize codes. An expansion console is
available for the 48-Key Digital Feature Phone. ESI also offers the 12-Key Digital Feature Phone
with similar design and basic functions. At least one 24 or 48-Key Digital Feature Phone must be
purchased with each S-Class system.
• Extensive help — ESI’s Verbal User Guide
everyone from the Installer to the Administrator down to the least experienced end user. Easily accessible with on e pre ss o f the HELP key. You may also go to www.esiivx.com for up to date online
help.
• Intelligent Caller ID — Allows one-touch automatic message return.
• Live call rec or din g — Can record any conversation or personal memo along with moving or copying of any recording to another user’s voice mailbox.
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling betwe en call s.
™
uses spoken and displayed help prompts to help
1
2
1
This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
2
Not available on the S-Class with Integrated Answering Machine.
Administrator programming IVX S-Class Administrator’s Manual
A.6
• Conference calling — Includes eight conference bridges, and a conference may contain up to four
parties, so the IVX S-Class system can support two conferences of four parties each. Analog
phones on the system also may be parts of conferences.
™
• Esi-Dex
system); uses Caller ID
speed-dialing — Calls any number using three separate lists (personal, station, and
1
information or direct keypad entries.2
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required)
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report
an emergency; sends a message via the serial port indicating the start date, time, station number
and end-time of the 911; also sounds a warning tone at the operator station and displays, for example:
91 1 CALL FROM
X102 JOHN JAMES
• Status Indicator Lamp — Indicates three conditions of the 48 and 24-Key Digital Feature Phone:
off-hook, ringing, and new voice mail message.
IVX S-Class Administrator’s Manual Administrator programming
A.7
Voice mail features
• Quick Groups™ — Makes it easy to leave voice mail messages for several users. 1
• Quick Move
• Virtual Mailbox Key
• Different mailbox types, including cascade, guest, and broadcast.
• The IVX 42s with Integrated Answering Machine can record up to two simultaneous calls. Mes-
sages can be retrieved by any authorized 12, 24 or 48-Key Feature Phone or remotely from an offpremises location. The system can also be programmed to either call an off-premises number or
commercial network to deliver messages.
• Message-on-hold recordings — Up to five recording: three prerecorded, one customized, and one
live entry. This feature is also available on using the Integrated Answering Machine mailbox 501.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most re-
cently deleted messages. This feature is also available on using the Integrated Answering Machine
mailbox 501.
™
— Records a conversation into another user’s mailbox. 1
™
allows easy monitoring of a second mailbox. 1
1
Administrator programming IVX S-Class Administrator’s Manual
A.8
System programming overview
The following menus show the programming functions available on the S-Class systems. For a S-Class
system with four-port or two-port voice mail, refer to Programming menu for four port and six port S-
Class. For the S-Class system with Integrated Answering Machine™, refer to Programming menu for SClass with Integrated Answering Machine.
Programming menu for four port and six port S-Class
1 System parameters
13 Administrator password
14 System clock
141 Set time/date
142 Automatic time setting
17 System speed dial
3 Extension programming
32 Extension feature authorization
5 Voice mail programming
53 Guest/info mailboxes
55 Message notification options
56 Cascade paging mailboxes
6 Recording
61 Record system prompts
62 Record directory names
63 MOH programming
631 MOH source
632 Record MOH
633 MOH volume
Programming menu for S-Class with Integrated Answering Machine™
1 System parameters
13 Administrator password
14 System clock
141 Set time/date
142 Automatic time setting
17 System speed dial
3 Extension programming
32 Extension feature authorization
5 Voice mail programming
54 Answering Machine Member
55 Message notification options
6 Recording
63 MOH programming
631 MOH source
634 MOH volume
Access programming
You may program from any 24or 48-Key Digital Feature Phone in the system:
1. Press PROGRAM. The normal station programming menu prompt will begin to play. Press HOLD
to stop the prompt.
2. Enter the Administrator password followed by # (The default password is 456).
Y ou are now in programming mode (during this time, the extension will be automatically placed in
DND).
3. Follow the system programming menu to program as you wish; and, when finished, hang up.
Note: The system will automatically ex it programming mode af ter 10 minutes of inactivity.
Example: If your Administrator password is 864, enter programming mode by pressing PROGRAM HOLD 8
6 4 #. (To exit programming mode, hang up.)
IVX S-Class Administrator’s Manual Administrator programming
A.9
Programming keys
During programming, the first line of the display will show the current item being programmed, and the
second line w ill be the entry line. You can enter values as directed by the combination of the voice
prompts and display. To enter multiple values, such as a list of extension numbers, separate each value
by # (to exit the list, enter # #).
To... Press ... What this does
Enter
Back up (i.e.,
reverse direction)
Delete
Exit [Hang up] Exits programming mode and removes extension from DND.
Help
Select/scroll
#
½
HOLD
HELP
▼
(left-side
scroll key)
▲
(right-side
scroll key)
Confirms new or existing entry and advances to next
programming step.
Backs up to previous prompt without changing its value.
Deletes data or recording.
Provides more detailed instructions during programming.
• During entry of a value, backs up.
• If a list is present (“>” is displayed), scrolls to left.
• Selects from options presented.
• If a list is present (“>” is displayed), scrolls to right.
• Inserts a space during entry of a name.
Note: Either < or > in the display indicates that additional ch oice s or v alues are av ailable by pressing a corre-
sponding scroll key (▼or ▲).
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