ESI IVX E-Class User Manual
Administrator’s Manual
0450-0328
Rev. A
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
designs and builds innovative telecommunications products for businesses like yours. Because of their
powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2003 ESI (Estech Systems, Inc.).
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Electric Corporation of America. Novell and Netware are registered trademarks of Novell, Inc. Smart Jack is a trademark of Westell
Te chnologies, Inc.
Information contained herein is subject to change without notice.
ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending.
ESI is an ISO 9001-certified company. Visit ESI on the Web at www.esi-estech.com.
Table of contents
Administrator programming: An introduction ......................................................................................................A.1
Function 1: System parameters .............................................................................................................................B.1
Function 13: Administrator password .......................................................................................................................................................B.1
Function 14: System clock ..........................................................................................................................................................................B.1
Function 17: System speed-dial .................................................................................................................................................................B.3
Function 3: Extension programming .....................................................................................................................C.1
Function 32: Extension feature authorization ............................................................................................................................................C.1
Function 5: Voice mail programming .....................................................................................................................D.1
Function 53: Guest/info mailboxes .............................................................................................................................................................D.1
Function 54: Group mailboxes and the broadcast mailbox ......................................................................................................................D.2
Function 55: Message notification ..............................................................................................................................................................D.3
Function 56: Cascade paging mailboxes...................................................................................................................................................D.4
Function 57: Q & A mailboxes ....................................................................................................................................................................D.5
Function 6: Recording ............................................................................................................................................E.1
Function 61: Re-record system and auto attendant branch prompts ...................................................................................................... E.1
Function 62: Record directory names ........................................................................................................................................................E.2
Function 63: Message-on-hold (MOH) programming...............................................................................................................................E.3
Index
(This page included for pagination purposes only.)
IVX E-Class Administrator’s Manual Administrator programming: An introduction
Administrator programming
:
An introduction
You can program ESI’s IVX E-Class system (IVX 128e or IVX 72e) locally or remotely from a 48-Key Digital
Feature Phone or 24-Key Digital Feature Phone while the system is operating. You also can program using
ESI’s Esi-Admin, a Windows-based software application your ESI Reseller can provide.
Read the E-Class User’s Guide first. Programming features require a clear understanding of user
interface and application.
Administrator’s duties
The System Administrator can perform the following tasks:
• Administering station assignments
• Managing station feature authorization
• Maintaining the employee directory (if it’s used)
• Re-recording system prompts
• Administering manual change of Day/Night mode (if required)
User assistance
Each ESI phone system’s Verbal User Guide includes all of the information printed in the User’s Guide
(except for special features). Additionally, the ESI system users’ Web site, www.esiusers.com, includes
all the information in the User’s Guide, and more.
Telephone system features
• Handles up to 66 CO lines and up to 84 stations.
• Can connect to higher-bandwidth lines.
2
• ESI Feature Phones — Compact and stylish, yet rugged, each 48- or 24-Key Digital Feature Phone
includes a high-quality speakerphone, large and informative multi-functional display and a specially
designed key layout with several dedicated keys to minimize or eliminate the need to memorize codes.
ESI also offers the 12-Key Digital Feature Phone, which is similar in design and basic functions.
• Extensive help — ESI’s Verbal User Guide
™
everyone from the Installer through the Administrator down to the least experienced end user. Help is
easily accessible with one press of either the HELP key on the 48-Key Feature Phone or the
PROG/HELP combo key on the 24-Key Feature Phone or 12-Key Feature Phone. One can also
visit www.esiusers.com for up-to-date help.
• Enhanced Caller ID — Allows one-touch automatic message return.
• Live call recording — Can record any conversation or personal memo, with moving or copying of
any recording to another user’s voice mailbox (see “Voice mail features,” page A.2).
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling between calls.
• Conference calling — Includes 24 conference bridges, and a conference may contain up to four
parties, so the IVX E-Class system can support six conferences of four parties each or eight conferences of three parties each.
1
IVX 72e expands only to 42 CO lines and 48 stations.
2
IVX 128e supports up to two DLC 12s; IVX 72e supports only one DLC 12.
3
This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
1
Analog phones on the system also may be parts of conferences.
1
uses spoken and displayed help prompts to help
3
A.1
Administrator programming: An introduction IVX E-Class Administrator’s Manual
• Esi-Dex™ speed-dialing — Calls any number using four separate lists (personal, station, system
and — when Esi-Link is in use — location); uses Caller ID
1
information or direct keypad entries.
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required).
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report
an emergency; sends a message via the serial port indicating the start date, time, station number and
end-time of the 911; also sounds a warning tone at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
Important: Don’t make 911 calls using Remote IP Feature Phones. Because a Remote Phone isn't con-
nected directly to its local telephone network, one must use a regular phone connected locally,
not the Remote Phone, to make 911 or other emergency calls. (For more information, see the
documentation included with the Remote Phone.)
• Esi-Link support — Allows an multi-site enterprise to network any combination of up to 100 compatible ESI phone systems (or ESI IP Gateways) across an IP-based network.
• Optional NSP (Network Services Processor) — Allows system programming via TCP/IP and can
be adapted to fit a variety of phone system configurations, small to large.
• Optional Esi-Mail
™
unified messaging — Offered in three formats, this provides an optional, value-
added interface to an NSP-enabled IVX E-Class system. Delivers voice mail notification to Microsoft
Outlook® 2000.
Voice mail features
• Eight message-on-hold recordings — Among these are three prerecorded tracks; also supports
live entry.
• Off-premises message delivery — Notifies user, via phone or pager, of new messages.
• Urgent messages — Can deliver higher-priority messages first.
• Several different mailbox types, including group, guest, broadcast, informational, cascade paging
and Q & A.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages
• Quick Groups
• Quick Move
• Virtual Mailbox Key
™
— Makes it easy to leave voice mail messages for several users.
™
— Records a conversation into another user’s mailbox.
™
allows easy monitoring of a second mailbox.
®
Call-handling features
• AutoPage™ — Allows a caller, when forwarded to voice mail, to page a station user.
• Off-Premises “reach me” — Lets callers reach their party while he or she is off premises.
• Virtual Answer Key
• Caller ID missed-call key — Stores caller ID for ten most recent missed calls.
• QuickPage
™
• Override ring — Lets a station user place a call — station-to-station, outside line or Esi-Link — or
leave a voice message when another call is ringing.
1
Of course, the IVX E-Class system also supports any combination that does not exceed 24 parties and does not exceed four
parties in any conference — e. g., four three-party conferences and three four-party conferences.
A.2
™
— Users can play pre-programmed prompts to inbound callers.
— Allows a station user to park a call and automatically page another user.
IVX E-Class Administrator’s Manual Administrator programming: An introduction
ACD features
• Routes calls within designated departments for quickest possible call answering.
• Uses Digital Feature Phone display to provide up-to-the-second information on queues and wait times.
System programming overview
Once you’ve accessed programming mode on an appropriate ESI Feature Phone, the system will
prompt for — and confirm — each keystroke action via voice commands and the display. You program
both configuration data and recordings in the same manner.
Important: During programming, the 24-Key Feature Phone’s two-line display shares the same content with
the top two lines of the 48-Key Feature Phone’s three-line display. Therefore, to save space, this
manual’s sample displays show only two lines.
Don’t program using a 12-Key Feature Phone; its single-line display cannot show some information you’ll need during programming.
The following menu shows Administrator programming functions available on the IVX E-Class system:
1 System parameters
13 Administrator password
14 System clock
141 Set time/date
142 Automatic time setting
17 System speed dial
3 Extension programming
32 Extension feature authorization
5 Voice mail programming
53 Guest/info mailboxes
54 Group mailboxes
55 Message notification options
551 Station delivery options
552 Delivery/paging parameters
56 Cascade paging mailboxes
57 Q & A mailboxes
6 Recording
61 Record system prompts
62 Record directory names
63 MOH programming
631 MOH source
632 Record MOH
633 MOH volume
Programming basics
As mentioned earlier, you may program from any ESI 48-Key Digital Feature Phone or 24-Key Digital
Feature Phone in the system. Here’s how:
1. Press PROGRAM. The normal station programming menu prompt will begin to play. Press HOLD
to stop the prompt.
2. Enter the Administrator password
time, the extension will be automatically placed in DND).
3. Follow the system programming menu to program as you wish; and, when finished, hang up.
1
, followed by #. You are now in programming mode (during this
Note: The system will automatically exit programming mode after 10 minutes of inactivity.
Example: If your Administrator password is 864, enter programming mode by pressing
PROGRAM HOLD 8 6 4 #
(To exit programming mode, hang up.)
1
Default is 4 5 6.
A.3
Administrator programming: An introduction IVX E-Class Administrator’s Manual
Programming keys
During programming, the first line of the display will show the current item being programmed, and the
second line will be the entry line. You can enter values as directed by the combination of the voice
prompts and display. To enter multiple values, such as a list of extension numbers, separate each value
by # (to exit the list, enter # #).
To... Press ... What this does
Enter
Back up (i.e.,
reverse direction)
Delete
Exit [Hang up] Exits programming mode and removes extension from DND.
Help
Select/scroll
Note: Either < or > in the display indicates that additional choices or values are available by pressing a corre-
sponding scroll key (Wor V).
# Confirms new or existing entry and advances to next
½
HOLD
HELP
W
(left-side
scroll key)
V
(right-side
scroll key)
programming step.
Backs up to previous prompt without changing its value.
Deletes data or recording.
Provides more detailed instructions during programming.
• During entry of a value, backs up.
• If a list is present (“>” is displayed), scrolls to left.
• Selects from options presented.
• If a list is present (“>” is displayed), scrolls to right.
• Inserts a space during entry of a name.
Entering alphanumeric characters
You enter names for extensions and departments by pressing the dial pad key that corresponds to the
character to be entered. The key’s possible entries will change each time the key is pressed, and the
display will show this. When the desired character appears on the display, press # to confirm; the cursor
will move to the next character position. You may move the cursor left (to correct an entry) by pressing
the left scroll key (W) or move right (to add a space) by pressing the right scroll key (V).
Key Options Key Options
0 0, - (hyphen), _ (underline) 7 P, R, S, 7
1 Q, Z, 1, “_” (space) 8 T, U, V, 8
2 A, B, C, 2 9 W, X,Y, 9
3 D, E, F, 3
4 G, H, I, 4
5 J, K, L, 5
6 M, N, O, 6
Example: To enter a B, press 2 twice (the possible options to scroll through are A, B, C and 2). When B is
displayed, press # to confirm; the cursor will move to the next character to be entered. To complete
the name, press # #.
W (left
scroll key)
V (right
scroll key)
#
# #
Backs up and erases
Adds a space
[Enter]
Ends the name
A.4
IVX E-Class Administrator’s Manual Administrator programming: An introduction
System fixed numbering plan
Numbers Function
0 Operator
1–66 CO lines
100–183 User extensions
199 Overhead paging port
290–299 Department pilots
300–489 Guest/info mailboxes
490–499 Q & A mailboxes
500 Broadcast mailbox
501–516 Group mailboxes
520–529 Cascade paging mailboxes
530–550 Recordable system prompts
560–589 Feature codes
590–598 MOH recordings
600–699 System speed dial
A.5
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