ESI IVX20 User Guide
User’s Guide
0450-0071
Rev. B
Extensive, continually
updated user help
is always available on
the ESI Web site at
www.esi-estech.com.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs
and builds innovative telecommunications products for businesses like yours. Because of their powerful
combination of value and features, ESI products are consistently recognized by industry publications and
leaders. In fact, ESI also creates telecommunications products for major companies to market under their wellknown brand names.
Copyright © 1999–2001 ESI (Estech Systems, Inc.).
Visit ESI on the Web at http://www.esi-estech.com.
IVX is a registered trademark of Estech Systems, Inc.
Table of contents
Digital Feature Phone operation ........................................................................................... A.1
Liquid crystal display (LCD)................................................................................................................................................... A.1
Programmable feature keys.................................................................................................................................................. A.1
Fixed-feature keys .................................................................................................................................................................A.2
LED lamps .............................................................................................................................................................................A.2
Help mode.............................................................................................................................................................................A.2
Dial tone................................................................................................................................................................................A.3
SPEAKER key .........................................................................................................................................................................A.3
Volume/scroll keys................................................................................................................................................................A.3
Mute and DND.......................................................................................................................................................................A.4
Basic phone use....................................................................................................................................................................A.4
Transferring an outside call . . ...............................................................................................................................................A.6
Conference calling.................................................................................................................................................................A.7
Call forwarding ......................................................................................................................................................................A.7
Call waiting............................................................................................................................................................................ A.8
Park/hold operation..............................................................................................................................................................A.9
Paging .................................................................................................................................................................................A.10
Call pickup...........................................................................................................................................................................A.11
FLASH key............................................................................................................................................................................A.11
REDIAL key...........................................................................................................................................................................A.11
RELEASE key........................................................................................................................................................................A.11
Esi-Dex.................................................................................................................................................................................A.12
Message monitor mode (live call screening)......................................................................................................................A.14
Personal greeting reminder.................................................................................................................................................A.14
Headset operation ..............................................................................................................................................................A.15
Outside dial tone preference...............................................................................................................................................A.15
Line keys..............................................................................................................................................................................A.15
Optional features ................................................................................................................................................................A.16
VOICEMAIL key....................................................................................................................................................................A.17
Personal greetings...............................................................................................................................................................A.17
Personal Greeting keys........................................................................................................................................................A.18
Leaving messages...............................................................................................................................................................A.18
Live recording......................................................................................................................................................................A.19
Message retrieval ................................................................................................................................................................A.19
Pager notification................................................................................................................................................................A.23
Message Recycle Bin (un-delete)........................................................................................................................................A.23
Programming help...............................................................................................................................................................A.24
Exiting programming mode.................................................................................................................................................A.24
Password.............................................................................................................................................................................A.24
User programming menu overview.....................................................................................................................................A.25
1 Select personal greeting..................................................................................................................................................A.26
2 Programmable feature keys............................................................................................................................................A.26
3 Station options................................................................................................................................................................A.28
4 Station audibles..............................................................................................................................................................A.28
5 Password.........................................................................................................................................................................A.29
6 External message notification.........................................................................................................................................A.29
9 Message Recycle Bin (un-delete)....................................................................................................................................A.29
Analog stations................................................................................................................... B.1
Analog station operation.......................................................................................................................................................B.1
Voice mail operation from an analog station........................................................................................................................B.3
Analog station programming................................................................................................................................................B.6
1 Select personal greeting....................................................................................................................................................B.6
5 Password...........................................................................................................................................................................B.6
6 Pager notification ..............................................................................................................................................................B.7
9 Message Recycle Bin (un-delete)......................................................................................................................................B.7
Guest mailboxes..................................................................................................................C.1
Personal greetings.................................................................................................................................................................C.1
Retrieving guest mailbox messages from a Digital Feature Phone.......................................................................................C.2
Retrieving guest mailbox messages from a remote location................................................................................................C.4
Programming your guest mailbox from a Digital Feature Phone ..........................................................................................C.5
1 Select personal greeting....................................................................................................................................................C.5
5 Password ...........................................................................................................................................................................C.5
6 Pager notification...............................................................................................................................................................C.6
9 Message Recycle Bin (un-delete).......................................................................................................................................C.6
Broadcast mailbox ...............................................................................................................D.1
Before we proceed: A note about Quick Groups...................................................................................................................D.1
Introduction to the broadcast mailbox..................................................................................................................................D.1
Leaving a broadcast message...............................................................................................................................................D.1
Deleting a broadcast message from the broadcast mailbox.................................................................................................D.1
Programming the broadcast mailbox....................................................................................................................................D.1
Live outside calls • Operator station......................................................................................E.1
Live outside calls...................................................................................................................................................................E.1
Operator station ....................................................................................................................................................................E.1
64-Key Expansion Console.................................................................................................... F.1
Index
IVX 20 Digital Feature Phone operation
Digital Feature Phone operation
Your IVX 20 Digital Feature Phone is
equipped with a speakerphone for hands-
Liquid crystal
display (LCD)
free conversation, an LCD display for call
handling status, and both fixed and
programmable feature keys for simplified
operation. Its built-in voice mail features
Programmable
feature keys
and voice prompting makes it easy to
program and use.
1
QZ_
4
GHI JKL MNO
78
PRS TUV WXY
PICK
*
PROG/HELP
RELEASE
ESIDEX
2
ABC DEF
5
OPER
0
FLASH
3
6
9
#
TRANSFER
VOICEMAIL
RECORD
PARK
HOLD
PAGE
MUTE/DND
CONFREDIAL
SPEAKER
Esi-Dex key
Volume/
scroll keys
Fixed
feature
keys
Microphone
Liquid crystal display (LCD)
When your phone (or station) is not in use, the liquid crystal display
(LCD) will show the current date and time, activated features such as
DND (do not disturb) and the system’s current
line usage.
Each block on the bottom line of the display will represent an individual line. Incoming calls usually
are assigned beginning with Line 1 at the far-left line indicator. Outgoing calls are assigned from
the highest numbered line beginning at the far right.
As you use your Digital Feature Phone, its display changes frequently to provide detailed
information during call processing and voice mail operations.
Lines in use
Available lines
Caller ID
If you subscribe to Caller ID from your telephone service provider, the phone’s display will show an
outside caller’s name and/or number.
general caller status such as
UNAVAILABLE, PRIVATE
1
In some instances, the service provider can send only a
,
NO DATA SENT
or
.
Programmable feature keys
The 16 programmable feature keys at the top of the phone have been pre-programmed by the
installer. You may wish to add to or change some of these keys to perform different functions
explained throughout this manual. Press PROG/HELP, 0, 3 and any key to verify the current settings
(see “Station programming,” page A.25).
1
If you do not subscribe to Caller ID, the LCD will show which line is receiving the call, instead of the caller’s name or
number.
A.1
Digital Feature Phone operation IVX 20
Fixed-feature keys
The fixed-feature keys on the phone are permanently labeled as to their usage. The PROG/HELP
and MUTE/DND keys have two purposes each; however the IVX 20 phone system will govern this by
permitting only the appropriate function when either is pressed, depending on the circumstances
at that moment.
LED lamps
The LEDs associated with the programmable and fixed keys aid in determining the status of their
function. In general green indicates a function associated with your phone while red indicates an
occurrence at another station. A solid lamp indicates in use, blinking means an action is required
such as ringing or holding and a fast blink means immediate action — e. g., a blinking red key is a
call ringing at another station. Blinking green is ringing at your station.
Help mode
IVX’s Help mode — a carefully conceived combination of spoken information, display readouts and
even key illumination when appropriate — is a powerful tool to help you learn how to use the
system’s many features.
Tutorial
When your station is idle, press PROG/HELP, 0, and then follow the spoken Help menu to:
Learn how to use the phone
•
Learn how to use voice mail features
•
Hear a description of how any key is used
•
Hear a complete tutorial on phone operation
•
Help during station programming
Press PROG/HELP while programming a function to hear a detailed description of the function.
Help during a call
Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help
mode to hear a description of the function you wish to perform. When you exit Help mode, you will
be reconnected to the call.
While you are either in Help mode or programming your phone, your station will be temporarily
placed in DND (see “Mute and DND,” page A.4). Anyone calling your station while you are in DND
will be forwarded to your mailbox (or other destination set by the installer).
Exiting Help mode
To exit Help Mode, simply hang up.
Extensive user help is always available
on the ESI Web site at www.esi-estech.com.
A.2
IVX 20 Digital Feature Phone operation
Dial tone
When you first lift your handset, you will hear an internal dial tone that allows you to call other
stations or perform other internal functions. To gain an outside dial tone, dial 9 (or 8 or 7)
2
or press
a programmable feature key that has been set as a line key. (A line key, when pressed,
automatically gains an outside line. Consult your system’s Administrator if you have questions.)
SPEAKER key
For hands-free conversation, use the SPEAKER key.
If you press SPEAKER when an outside call rings, this will connect you to the caller via your phone’s
built-in speakerphone and light the SPEAKER LED (light-emitting diode).
While using the handset, pressing SPEAKER and hanging up the handset will switch the caller to
your speaker. To revert to the handset from speakerphone mode, lift the handset again.
Group listening
To have a handset conversation along with the caller’s voice broadcast over your speaker, press
SPEAKER while on a handset conversation but do not hang up the handset.
Hands-free answer (internal calls only)
You can program your phone either to enable or disable hands-free answer (PROG/HELP 3 5).
With hands-free enabled, an internal call to your station generates a short ring and a double
connect tone, then automatically connects the caller to your speakerphone.
With hands-free disabled, an internal call to your station generates a single ring cadence.
Note: Outside calls ring with a double ring cadence.
Volume/scroll keys
The two smaller keys just above the dialpad labeled ▼ and ▲ serve two purposes:
• Adjusting the volume heard through the handset and speaker — Your phone will maintain the
chosen volume setting until you change it.
• Serving as scroll keys for operations, such as Esi-Dex or programming, that may show several
entries on the display.
2
What you dial to reach an outside line depends on your system’s particular setup. If you’re not sure, consult your
Administrator.
A.3
Digital Feature Phone operation IVX 20
Mute and DND
Mute
To disable your handset or speaker microphone during a conversation (either with the handset or
speaker), press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink
rapidly and the display shows “MUTED.”
DND
When your phone is idle and you wish to make sure its calls go straight to voice mail, press
MUTE/DND to toggle your phone in or out of do-not-disturb mode. The display will show “DND” and
the MUTE/DND LED will glow amber.
Note: If you press MUTE/DND while your phone is ringing, this forwards the call to your voice
mailbox (see “Voice mail operation,” page A.17) and your station will be placed in DND.
Basic phone use
Outside calls
To answer (double-ring cadence): Lift the handset or press SPEAKER.
To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9 (or 8 or 7)
to be assigned an outside dial tone.
Shortcut: From idle, press a line key dial 9 (or 8 or 7); IVX automatically turns on the
speakerphone and you hear an outside dial tone. Then dial the number.
To hang up: Replace the handset or press RELEASE or — if using the speakerphone — press
SPEAKER.
Internal calls
To answer (single-ring cadence): In hands-free mode, answer directly through the speakerphone
or pick up the handset. Or, to answer a ringing call, lift the handset or
press SPEAKER.
To place: Lift the handset and dial the extension number or press a station key (see “Direct station
select (DSS),” page A.5).
Shortcut: Press a station key or dial the extension number; IVX automatically turns on the
speakerphone.
To hang up: Replace the handset or press RELEASE or press the station key again or — if using the
speakerphone — press SPEAKER.
A.4
IVX 20 Digital Feature Phone operation
Direct station select
Programming some of the Programmable Keys as station keys will provide direct access to those
stations as well as providing lamp information as to their status. The station keys’ LEDs indicates
the status of the station assigned to each key:
If a station key’s LED is . . . The station assigned to that key is . . .
Unlit Available; currently unused
Red; steadily lit In use
Red; blinking Ringing from another call
Green; steadily lit Connected to you (including via voice mail)
Green; blinking Ringing from your call
Amber; steadily lit In DND mode
To call another station programmed into one of your station keys:
Press an available (unlit) station key.
1.
The called station will sound a short ring followed by a double connect tone.
2.
IVX will activate the called station’s speakerphone (or the station will ring if that station’s user
3.
has hands-free answer disabled).
To disconnect when finished, either:
4.
(a.) Replace the handset.
or
(b.) (if in hands-free mode) Press the station key again.
or
(c.) Press RELEASE.
or
(d.) Press SPEAKER (if in hands-free mode).
If you press a station key that is in use (red; steadily lit) you will “camp onto” the station, indicating
to the other user, via his/her phone’s display, that you are waiting (see “Call waiting,” page A.8).
If you press a station key that is in DND (amber; blinking slowly), you will be forwarded directly to
the user’s mailbox.
A.5
Digital Feature Phone operation IVX 20
Transferring an outside call . . .
To another station
Blind transfer
1.
While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number).
Hang up immediately to perform a blind transfer.
2.
Note: If the called party does not answer, the caller will be forwarded either to the called
party’s mailbox or another destination you have forwarded your phone to.
Supervised transfer — announcing the caller to the called party
1.
Do not hang up (as in “Blind transfer,” above); instead, wait until the called party answers.
Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
2.
Hang up.
3.
This is a supervised transfer.
Note: If the transferred-to party does not answer in step 1, press the station key again or press
FLASH to be reconnected to the original caller.
To a voice mailbox
Transferring a caller to a mailbox to leave a message
1.
Press VOICEMAIL and the appropriate station key — or, if your phone has no station key
programmed for this destination, press VOICEMAIL and TRANSFER, and then dial the extension
number.
You and the caller will be connected to that user’s personal greeting. You may choose either to
2.
hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that
you have placed the caller into the correct mailbox).
Note: Regardless of when you hang up, the caller will hear the entire personal greeting.
To insure the privacy of the message, you will automatically be disconnected at the record
tone.
Transferring a user to his/her own mailbox for message pickup
You can transfer a user who’s calling from the outside directly to his/her mailbox for message pickup by pressing VOICEMAIL, * and the appropriate Station Key, or dialing the mailbox number and
hanging up.
To the main greeting
To transfer an outside caller to the main greeting, press VOICEMAIL and hang up.
A.6
IVX 20 Digital Feature Phone operation
Conference calling
To create a conference call:
Establish the first call.
1.
Press CONF. This places the call on hold.
2.
Place a second call as you normally would.
3.
Once connected to the second call, press CONF again to connect the three of you together.
4.
Repeat these steps to add additional parties to the conference.
5.
If the newest added-on party does not answer, press his/her station key again or press FLASH to
return to the original conferees. If you place any incoming caller on park (see “Park/hold
operation,” page A.9) or hold, you can add that caller, too, to the conference by pressing CONF,
retrieving the call from park or hold and pressing CONF again.
Any member of the conference can drop out by simply hanging up. However, when the station that
created the conference hangs up, all parties in the conference are disconnected. An individual
station (or line) connected to the conference can be dropped from the conference by pressing its
station (or line) key (lit green).
Note: A total of eight parties can be in conferences within the system at any one time.
No more than four parties can be in a single conference.
Call forwarding
Calls to your station when it is busy or does not answer will forward to your mailbox. However, you
can temporarily call-forward all of your calls to another station or another user’s mailbox:
1.
Lift the handset.
2.
Dial 5 6 5.
3.
Dial the extension number (or VOICEMAIL and then the mailbox number) to which the system
should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be
returned to your mailbox.
To turn off call forward, dial 5 6 5 without selecting a destination and hang up.
If you frequently call-forward your phone, you can program a programmable feature key as a call
forwarding key to automatically turn forwarding on and off. If you always forward to the same
extension, you can program a key with both 5 6 5 and the extension number. (For more
information, see “Programmable feature keys,” page A.26.) The call forwarding key will be solid
green to indicate that it is active.
A.7
Digital Feature Phone operation IVX 20
Call waiting
If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while
you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will
indicate that a second call is waiting. You can ignore the call waiting and it will be transferred to
your mailbox.
To toggle between the two calls, press FLASH.
To drop either call, press RELEASE while connected to the call to be dropped: this disconnects the
call and automatically re-connects you to the other call.
Call waiting display
Be sure to check the display when you’re using call waiting. The top line shows the name or number
of your original call (depending on how the call was created) and the call duration. The bottom line
shows the name or number of the call waiting along with the duration of that call. The arrow on the
display will move between the top and bottom line, indicating to which call you are connected. In
the example shown below, you’re connected to XYZ Company.
Æ
XYZ COMPAN 4:12
Æ
SMITH, JOE 0:31
Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or number. If
Caller ID is used, in some instances the local telephone service provider will only show a
general caller status such as Unavailable, Private, or No Data Sent.
Station-to-station call waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its
station key, if one exists for it on your Digital Feature Phone, is glowing red). This generates a call
waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of
that station’s display, as explained in “Call waiting display” (above). If the person ignores the call
waiting, your call or the transferred call will be forwarded to the person’s mailbox (or other
destination set by the installer).
Background announce
During call waiting, you can also make a brief, private background announcement to the station's
earpiece (if the station user has enabled background announce; see “Station options,” page A.28).
A background announce key must have been programmed at your station by programming code
569 at a Programmable Feature Key (see “Programmable feature keys,” page A.26).
1.
During call waiting as described above, press and hold the programmed announce key to
speak; the key will be green if background announce is permitted or red if it isn’t permitted. The
called station will hear your voice over the outside party’s voice. The outside caller, however,
cannot hear you.
2.
Release the key when finished speaking.
Note: The background-announce feature works only between Digital Feature Phones, only if the
called party has allowed background announce, and if the called party is using their
handset. The background announce key will be green (only if these conditions are met)
indicating that a background announce can be made.
A.8
IVX 20 Digital Feature Phone operation
Park/hold operation
park
and
hold
The difference between
Your Digital Feature Phone lets you put a call on either park or hold. Each puts a call into a standby
mode, but here’s the difference between the two:
• Park allows anyone on the IVX system to retrieve the call. The system stores parked calls at the
Line so that each line can be parked.
For example, if you need to transfer a call to another station and know the person is in the
building but not at his/her desk, you might page him/her to pick up a “call on Park One.”
• Hold keeps the call exclusively at your station, allowing no other station to retrieve it.
Park
To park a call
While on an outside call, press the PARK key to park the call. The display will momentarily indicate
“PARKED ON: X” (where X is the line number).
2023456562 1:43
PARKED ON: 6
If your phone has line keys programmed, the corresponding line key will blink green. If your phone
has line keys programmed, the corresponding line key will blink green. On other phones the
corresponding line key will blink red.
Note: The line numbers of calls that you have parked will remain displayed on the bottom line of
your display until retrieved.
To retrieve a parked call
From any idle phone, press PAR K and dial its line number (e.g., press 4 for Line 4).
Note: You can retrieve the oldest parked call by pressing PARK and then 0.
If your phone has any line keys programmed (see “Programmable feature keys,” page A.26), each
will blink red when a call is parked on its lines; in such cases, just press that line key to retrieve the
parked call.
The display will help you choose the line number to retrieve. After you press PARK, the top line of
the display will show how many calls are parked and the bottom line of the display will show all
parked calls in the system. Newly parked calls are added from the right side of the display.
CALLS PARKED: 2
R4 6
Oldest (and recalling) Newest
A.9
Digital Feature Phone operation IVX 20
Hold
To place a call on hold
Press HOLD to place an outside call on hold exclusively for the station you’re using. The HOLD LED
will blink green. If your phone has line keys programmed, the corresponding line key will also blink
green (it will show as busy at all other stations).
To retrieve a held call
To reconnect to a call on hold, press HOLD (blinking green) again. Or, if your phone has line keys
programmed, press the corresponding (blinking green) line key.
Park/hold recall
If a parked or held call is not retrieved within a certain period of time (set by the installer), your
phone will “recall” it. You’ll hear three short ring tones and the LCD display will show “PARK RECALL
X” (where X refers to the line involved) or “HOLD RECALL”:
PARK RECALL: 5
R5 2
To answer the recall, lift the handset or press SPEAKER. To perform another action — such as placing
an outside call — during a recall, you must first answer the recall and transfer it, park again, etc., and then
place the call. An “R” will appear on other phones’ display to indicate that the call is being recalled.
Paging
The IVX system can be programmed to allow paging through an overhead paging system and/or
paging through some (if page zones have been created) all of the system’s Digital Feature Phone
speakers.
Overhead paging
Station number 199 is designated as the OH paging port. If IVX has been connected to an
overhead paging system, you can page by dialing 199 and making your announcement after the
tones. If you frequently page, program a Programmable Feature Key with 199.
Paging through phones
Press PAGE 0 to page through all of the Digital Feature Phone speakers. Press PAGE and then 1, 2,
or 3 to access a programmed paging zone. (See the Administrator for a list of page zones.) An
overhead page system could have been added by the Installer to one or more of these page zones.
Note: Phones in use will not carry a page through their speakers.
To page for pickup of an outside call
To page someone to pick up an outside call:
1.
Park the call by pressing PARK.
2.
Verify the line number from the display
3.
Page the party and announce the park location for retrieval. For example: “Sarah, you have a
call on Park Two. Sarah, Park Two, please.”
A.10
IVX 20 Digital Feature Phone operation
Call pickup
From your station, you can answer a call ringing at another station or department by pressing PICK
UP, then the appropriate ringing station key (if the destination is programmed into one of your
keys; see “Programmable feature keys,” page A.26).
During night mode (see page A.16), if a night bell is in use instead of the night auto attendant,
press PICK UP 0 to access the ringing outside call.
FLASH key
The FLASH key serves several purposes:
• Getting a fresh dial tone without replacing the handset — When connected to an outside line,
press FLASH to automatically disconnect and receive fresh outside dial tone. (See also
“RELEASE key,” below.)
3
or a
• Sending a flash hook signal — If operating behind Centrex
flash hook signal automatically to either the phone company’s central office or the host PBX.
Either may use this signal to provide you with additional features.
• Toggling between calls — If you hear a call waiting tone while on a call, press FLASH to toggle
between the two calls.
PBX, press FLASH to transmit a
REDIAL key
The REDIAL key allows you to automatically call a stored name and number as shown below:
To . . . Press REDIAL . . .
Redial the last
number called
• When your station is idle
. . . or . . .
• After first lifting the handset
or pressing SPEAKER
Automatically return
During message playback with Caller ID
a message
RELEASE key
The RELEASE key serves several purposes:
• If pressed when connected to a call through the handset, it disconnects the call and gives you
internal dial tone.
• If pressed when you’re connected to a call via the speakerphone, it disconnects the call.
• If pressed during call waiting, it drops the current call and automatically connects to the waiting
call.
3
A special service your phone company may offer. See your Administrator for further details.
A.11
Digital Feature Phone operation IVX 20
Esi-Dex
Esi-Dex (“easy Dex”) is a powerful feature that allows you to access and auto-dial stored names and
numbers. You may access names and numbers from three different sources:
Dex Source
Personal Dex
Station Dex All station, department, and guest mailbox names programmed
System Dex All system speed-dial names set up by the Administrator
Names that you have stored for your use (see “Adding names to
your Personal Dex,” page A.12)
by the Installer
Auto-dialing using Esi-Dex
While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the
desired Dex:
3/15 10:12 AM
PERSONAL DEX
Note: The System Dex is not available if the Administrator has programmed no system-wide speed-
dial numbers.
Choose the desired name from the selected Dex, using one of the two following methods:
Press repeatedly . . . To . . .
▼ or ▲ (scroll keys)
A dialpad key Scroll through only the names that correspond to the
When the desired name and number appears, press ESI-DEX again to dial the number.
Scroll through all names in the list from the beginning
or end
three letters on the key.
3/15 10:12 AM
STATION DE X
3/15 10:12 AM
SYSTEM DEX
ELDRIDGE CORP
5559409434
Adding names to your Personal Dex
Caller ID method
Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during
message retrieval) press ESI-DEX to automatically store the name and number in your Personal
Dex. The display confirms:
XYZ COMPANY 3:21
CID STORED
Note: In the display shown here, CID stands for Caller ID.
A.12
IVX 20 Digital Feature Phone operation
Manual method
While your station is idle, press ESI-DEX to select Personal Dex then press #. Input the name and
then the number as prompted (if needed, use the PROG/HELP Key for assistance):
ADD-A-NAME NAME:
1. To enter each character for the name, press the dial pad key that includes the desired character. The
key’s possible character entries will change each time you press the key.
2.
When the desired character is displayed, press # to confirm the character. The cursor will move
to the next character position. Use the ▼/▲ kkeys to back up or to insert a space.
Example: To enter a B, press 2 twice (the possible options to scroll through are A, B, C, 2). When
B appears, press # to confirm and move to the next entry.
3.
Repeat steps 1–2 until the name is complete. (You may enter 15 characters.)
4.
Press # again when finished entering the name.
5.
Now, enter the number — including, if necessary, the line access code 9 (or 8 or 7).
Note: To insert a two-second pause, press CONF.
6.
Press # to confirm the entry.
Deleting names from your Personal Dex
Select the name to delete (using the procedure described in “Auto-dialing using Esi-Dex,” page
A.12) and press * (or HOLD) to delete.
Using Esi-Dex: An example
Let’s say you’re on a phone call from the XYZ Company — XYZ COMPANY appears on your display —
and you wish to save the name and number for future use. Just press ESI-DEX.. Your display
confirms the information has been stored. Now, to call the XYZ Company in the future:
Press ESI-DEX until you see PERSONAL DEX on the display.
1.
3/15 10:12 AM
PERSONAL DEX
2. Press 9 (corresponding to WXY). The display shows the first stored name starting with W, X or Y.
WALTON AND SONS
9095551020
3. Continue to press 9 until XYZ COMPANY appears in the display.
XYZ COMPANY
3185559421
4. Press ESI-DEX again. This dials the number for the XYZ Company.
Important: The number dialed (if stored from a Caller ID) will be the number for the actual line
used by the caller, and may be different than the caller’s listed number. Additionally,
some local calls may not be auto-dialed correctly, depending on the limitations of
your area’s local dialing plan. You may wish to create a manual listing for these.
Consult your Administrator if you need further assistance.
A.13
Loading...