ESI IVX20 User Guide

User’s Guide

0450-0071

Rev. B

Extensive, continually

updated user help

is always available on

the ESI Web site at

www.esi-estech.com.

About ESI

ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products for major companies to market under their wellknown brand names.

IVX is a registered trademark of Estech Systems, Inc.

Table of contents

Digital Feature Phone operation ........................................................................................... A.1

Liquid crystal display (LCD)................................................................................................................................................... A.1

Programmable feature keys.................................................................................................................................................. A.1

Fixed-feature keys .................................................................................................................................................................A.2

LED lamps .............................................................................................................................................................................A.2

Help mode.............................................................................................................................................................................A.2

Dial tone................................................................................................................................................................................A.3

SPEAKER key .........................................................................................................................................................................A.3

Volume/scroll keys................................................................................................................................................................A.3

Mute and DND.......................................................................................................................................................................A.4

Basic phone use....................................................................................................................................................................A.4

Transferring an outside call . . ...............................................................................................................................................A.6

Conference calling.................................................................................................................................................................A.7

Call forwarding ......................................................................................................................................................................A.7

Call waiting............................................................................................................................................................................ A.8

Park/hold operation..............................................................................................................................................................A.9

Paging .................................................................................................................................................................................A.10

Call pickup...........................................................................................................................................................................A.11

FLASH key............................................................................................................................................................................A.11

REDIAL key...........................................................................................................................................................................A.11

RELEASE key........................................................................................................................................................................A.11

Esi-Dex.................................................................................................................................................................................A.12

Message monitor mode (live call screening)......................................................................................................................A.14

Personal greeting reminder.................................................................................................................................................A.14

Headset operation ..............................................................................................................................................................A.15

Outside dial tone preference...............................................................................................................................................A.15

Line keys..............................................................................................................................................................................A.15

Optional features ................................................................................................................................................................A.16

VOICEMAIL key....................................................................................................................................................................A.17

Personal greetings...............................................................................................................................................................A.17

Personal Greeting keys........................................................................................................................................................A.18

Leaving messages...............................................................................................................................................................A.18

Live recording......................................................................................................................................................................A.19

Message retrieval ................................................................................................................................................................A.19

Pager notification................................................................................................................................................................A.23

Message Recycle Bin (un-delete)........................................................................................................................................A.23

Programming help...............................................................................................................................................................A.24

Exiting programming mode.................................................................................................................................................A.24

Password.............................................................................................................................................................................A.24

User programming menu overview.....................................................................................................................................A.25

1 Select personal greeting..................................................................................................................................................A.26

2 Programmable feature keys............................................................................................................................................A.26

3 Station options................................................................................................................................................................A.28

4 Station audibles..............................................................................................................................................................A.28

5 Password.........................................................................................................................................................................A.29

6 External message notification.........................................................................................................................................A.29

9 Message Recycle Bin (un-delete)....................................................................................................................................A.29

Analog stations................................................................................................................... B.1

Analog station operation.......................................................................................................................................................B.1

Voice mail operation from an analog station........................................................................................................................B.3

Analog station programming................................................................................................................................................B.6

1 Select personal greeting....................................................................................................................................................B.6

5 Password...........................................................................................................................................................................B.6

6 Pager notification ..............................................................................................................................................................B.7

9 Message Recycle Bin (un-delete)......................................................................................................................................B.7

Guest mailboxes..................................................................................................................C.1

Personal greetings.................................................................................................................................................................C.1

Retrieving guest mailbox messages from a Digital Feature Phone.......................................................................................C.2

Retrieving guest mailbox messages from a remote location................................................................................................C.4

Programming your guest mailbox from a Digital Feature Phone ..........................................................................................C.5

1 Select personal greeting....................................................................................................................................................C.5

5 Password ...........................................................................................................................................................................C.5

6 Pager notification...............................................................................................................................................................C.6

9 Message Recycle Bin (un-delete).......................................................................................................................................C.6

Broadcast mailbox ...............................................................................................................D.1

Before we proceed: A note about Quick Groups...................................................................................................................D.1

Introduction to the broadcast mailbox..................................................................................................................................D.1

Leaving a broadcast message...............................................................................................................................................D.1

Deleting a broadcast message from the broadcast mailbox.................................................................................................D.1

Programming the broadcast mailbox....................................................................................................................................D.1

Live outside calls • Operator station......................................................................................E.1

Live outside calls...................................................................................................................................................................E.1

Operator station ....................................................................................................................................................................E.1

64-Key Expansion Console.................................................................................................... F.1

Index

IVX 20 Digital Feature Phone operation

Digital Feature Phone operation

Your IVX 20 Digital Feature Phone is equipped with a speakerphone for hands-

Liquid crystal display (LCD)

free conversation, an LCD display for call handling status, and both fixed and programmable feature keys for simplified operation. Its built-in voice mail features

Programmable feature keys

and voice prompting makes it easy to program and use.

QZ_

GHI JKL MNO

PRS TUV WXY

PICK

PROG/HELP

RELEASE

ESIDEX

ABC DEF

OPER

FLASH

3 6

TRANSFER

VOICEMAIL

RECORD

PARK

HOLD

PAGE

MUTE/DND

CONFREDIAL

SPEAKER

Esi-Dex key

Volume/ scroll keys

Fixed feature keys

Microphone

Liquid crystal display (LCD)

When your phone (or station) is not in use, the liquid crystal display (LCD) will show the current date and time, activated features such as DND (do not disturb) and the system’s current line usage.

Each block on the bottom line of the display will represent an individual line. Incoming calls usually are assigned beginning with Line 1 at the far-left line indicator. Outgoing calls are assigned from the highest numbered line beginning at the far right.

As you use your Digital Feature Phone, its display changes frequently to provide detailed information during call processing and voice mail operations.

Lines in use Available lines

Caller ID

If you subscribe to Caller ID from your telephone service provider, the phone’s display will show an outside caller’s name and/or number. general caller status such as

UNAVAILABLE, PRIVATE

In some instances, the service provider can send only a

NO DATA SENT

Programmable feature keys

The 16 programmable feature keys at the top of the phone have been pre-programmed by the installer. You may wish to add to or change some of these keys to perform different functions explained throughout this manual. Press PROG/HELP, 0, 3 and any key to verify the current settings (see “Station programming,” page A.25).

If you do not subscribe to Caller ID, the LCD will show which line is receiving the call, instead of the caller’s name or

number.

A.1

Digital Feature Phone operation IVX 20

Fixed-feature keys

The fixed-feature keys on the phone are permanently labeled as to their usage. The PROG/HELP and MUTE/DND keys have two purposes each; however the IVX 20 phone system will govern this by permitting only the appropriate function when either is pressed, depending on the circumstances at that moment.

LED lamps

The LEDs associated with the programmable and fixed keys aid in determining the status of their function. In general green indicates a function associated with your phone while red indicates an occurrence at another station. A solid lamp indicates in use, blinking means an action is required such as ringing or holding and a fast blink means immediate action — e. g., a blinking red key is a call ringing at another station. Blinking green is ringing at your station.

Help mode

IVX’s Help mode — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.

Tutorial

When your station is idle, press PROG/HELP, 0, and then follow the spoken Help menu to:

Learn how to use the phone

•

Learn how to use voice mail features

•

Hear a description of how any key is used

•

Hear a complete tutorial on phone operation

•

Help during station programming

Press PROG/HELP while programming a function to hear a detailed description of the function.

Help during a call

Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help mode to hear a description of the function you wish to perform. When you exit Help mode, you will be reconnected to the call.

While you are either in Help mode or programming your phone, your station will be temporarily placed in DND (see “Mute and DND,” page A.4). Anyone calling your station while you are in DND will be forwarded to your mailbox (or other destination set by the installer).

Exiting Help mode

To exit Help Mode, simply hang up.

Extensive user help is always available

on the ESI Web site at www.esi-estech.com.

A.2

IVX 20 Digital Feature Phone operation

Dial tone

When you first lift your handset, you will hear an internal dial tone that allows you to call other stations or perform other internal functions. To gain an outside dial tone, dial 9 (or 8 or 7)

or press a programmable feature key that has been set as a line key. (A line key, when pressed, automatically gains an outside line. Consult your system’s Administrator if you have questions.)

SPEAKER key

For hands-free conversation, use the SPEAKER key. If you press SPEAKER when an outside call rings, this will connect you to the caller via your phone’s

built-in speakerphone and light the SPEAKER LED (light-emitting diode). While using the handset, pressing SPEAKER and hanging up the handset will switch the caller to

your speaker. To revert to the handset from speakerphone mode, lift the handset again.

Group listening

To have a handset conversation along with the caller’s voice broadcast over your speaker, press SPEAKER while on a handset conversation but do not hang up the handset.

Hands-free answer (internal calls only)

You can program your phone either to enable or disable hands-free answer (PROG/HELP 3 5). With hands-free enabled, an internal call to your station generates a short ring and a double

connect tone, then automatically connects the caller to your speakerphone. With hands-free disabled, an internal call to your station generates a single ring cadence. Note: Outside calls ring with a double ring cadence.

Volume/scroll keys

The two smaller keys just above the dialpad labeled ▼ and ▲ serve two purposes:

• Adjusting the volume heard through the handset and speaker — Your phone will maintain the

chosen volume setting until you change it.

• Serving as scroll keys for operations, such as Esi-Dex or programming, that may show several

entries on the display.

What you dial to reach an outside line depends on your system’s particular setup. If you’re not sure, consult your

Administrator.

A.3

Digital Feature Phone operation IVX 20

Mute and DND

Mute

To disable your handset or speaker microphone during a conversation (either with the handset or speaker), press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink rapidly and the display shows “MUTED.”

DND

When your phone is idle and you wish to make sure its calls go straight to voice mail, press MUTE/DND to toggle your phone in or out of do-not-disturb mode. The display will show “DND” and the MUTE/DND LED will glow amber.

Note: If you press MUTE/DND while your phone is ringing, this forwards the call to your voice

mailbox (see “Voice mail operation,” page A.17) and your station will be placed in DND.

Basic phone use

Outside calls

To answer (double-ring cadence): Lift the handset or press SPEAKER. To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9 (or 8 or 7)

to be assigned an outside dial tone.

Shortcut: From idle, press a line key dial 9 (or 8 or 7); IVX automatically turns on the

speakerphone and you hear an outside dial tone. Then dial the number.

To hang up: Replace the handset or press RELEASE or — if using the speakerphone — press SPEAKER.

Internal calls

To answer (single-ring cadence): In hands-free mode, answer directly through the speakerphone or pick up the handset. Or, to answer a ringing call, lift the handset or

press SPEAKER. To place: Lift the handset and dial the extension number or press a station key (see “Direct station

select (DSS),” page A.5).

Shortcut: Press a station key or dial the extension number; IVX automatically turns on the

speakerphone.

To hang up: Replace the handset or press RELEASE or press the station key again or — if using the speakerphone — press SPEAKER.

A.4

IVX 20 Digital Feature Phone operation

Direct station select

Programming some of the Programmable Keys as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’ LEDs indicates the status of the station assigned to each key:

If a station key’s LED is . . . The station assigned to that key is . . .

Unlit Available; currently unused Red; steadily lit In use Red; blinking Ringing from another call Green; steadily lit Connected to you (including via voice mail) Green; blinking Ringing from your call Amber; steadily lit In DND mode

To call another station programmed into one of your station keys:

Press an available (unlit) station key.

The called station will sound a short ring followed by a double connect tone.

IVX will activate the called station’s speakerphone (or the station will ring if that station’s user

has hands-free answer disabled). To disconnect when finished, either:

(a.) Replace the handset. or (b.) (if in hands-free mode) Press the station key again. or (c.) Press RELEASE. or (d.) Press SPEAKER (if in hands-free mode).

If you press a station key that is in use (red; steadily lit) you will “camp onto” the station, indicating to the other user, via his/her phone’s display, that you are waiting (see “Call waiting,” page A.8).

If you press a station key that is in DND (amber; blinking slowly), you will be forwarded directly to the user’s mailbox.

A.5

Digital Feature Phone operation IVX 20

Transferring an outside call . . .

To another station

Blind transfer

While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number).

Hang up immediately to perform a blind transfer.

Note: If the called party does not answer, the caller will be forwarded either to the called

party’s mailbox or another destination you have forwarded your phone to.

Supervised transfer — announcing the caller to the called party

Do not hang up (as in “Blind transfer,” above); instead, wait until the called party answers. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)

Hang up.

This is a supervised transfer. Note: If the transferred-to party does not answer in step 1, press the station key again or press

FLASH to be reconnected to the original caller.

To a voice mailbox

Transferring a caller to a mailbox to leave a message

Press VOICEMAIL and the appropriate station key — or, if your phone has no station key programmed for this destination, press VOICEMAIL and TRANSFER, and then dial the extension number.

You and the caller will be connected to that user’s personal greeting. You may choose either to

hang up immediately or listen to a portion of the personal greeting (i. e., to assure yourself that you have placed the caller into the correct mailbox).

Note: Regardless of when you hang up, the caller will hear the entire personal greeting.

To insure the privacy of the message, you will automatically be disconnected at the record tone.

Transferring a user to his/her own mailbox for message pickup

You can transfer a user who’s calling from the outside directly to his/her mailbox for message pickup by pressing VOICEMAIL, * and the appropriate Station Key, or dialing the mailbox number and hanging up.

To the main greeting

To transfer an outside caller to the main greeting, press VOICEMAIL and hang up.

A.6

IVX 20 Digital Feature Phone operation

Conference calling

To create a conference call:

Establish the first call.

Press CONF. This places the call on hold.

Place a second call as you normally would.

Once connected to the second call, press CONF again to connect the three of you together.

Repeat these steps to add additional parties to the conference.

If the newest added-on party does not answer, press his/her station key again or press FLASH to return to the original conferees. If you place any incoming caller on park (see “Park/hold operation,” page A.9) or hold, you can add that caller, too, to the conference by pressing CONF, retrieving the call from park or hold and pressing CONF again.

Any member of the conference can drop out by simply hanging up. However, when the station that created the conference hangs up, all parties in the conference are disconnected. An individual station (or line) connected to the conference can be dropped from the conference by pressing its station (or line) key (lit green).

Note: A total of eight parties can be in conferences within the system at any one time.

No more than four parties can be in a single conference.

Call forwarding

Calls to your station when it is busy or does not answer will forward to your mailbox. However, you can temporarily call-forward all of your calls to another station or another user’s mailbox:

Lift the handset.

Dial 5 6 5.

Dial the extension number (or VOICEMAIL and then the mailbox number) to which the system should forward all calls.

Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be

returned to your mailbox.

To turn off call forward, dial 5 6 5 without selecting a destination and hang up. If you frequently call-forward your phone, you can program a programmable feature key as a call

forwarding key to automatically turn forwarding on and off. If you always forward to the same extension, you can program a key with both 5 6 5 and the extension number. (For more information, see “Programmable feature keys,” page A.26.) The call forwarding key will be solid green to indicate that it is active.

A.7

Digital Feature Phone operation IVX 20

Call waiting

If you have enabled call waiting for your station (PROG/HELP 3 1) and a second call comes in while you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a second call is waiting. You can ignore the call waiting and it will be transferred to your mailbox. To toggle between the two calls, press FLASH. To drop either call, press RELEASE while connected to the call to be dropped: this disconnects the call and automatically re-connects you to the other call.

Call waiting display

Be sure to check the display when you’re using call waiting. The top line shows the name or number of your original call (depending on how the call was created) and the call duration. The bottom line shows the name or number of the call waiting along with the duration of that call. The arrow on the display will move between the top and bottom line, indicating to which call you are connected. In the example shown below, you’re connected to XYZ Company.

XYZ COMPAN 4:12

SMITH, JOE 0:31

Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or number. If

Caller ID is used, in some instances the local telephone service provider will only show a general caller status such as Unavailable, Private, or No Data Sent.

Station-to-station call waiting

You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your Digital Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display, as explained in “Call waiting display” (above). If the person ignores the call waiting, your call or the transferred call will be forwarded to the person’s mailbox (or other destination set by the installer).

Background announce

During call waiting, you can also make a brief, private background announcement to the station's earpiece (if the station user has enabled background announce; see “Station options,” page A.28). A background announce key must have been programmed at your station by programming code 569 at a Programmable Feature Key (see “Programmable feature keys,” page A.26).

During call waiting as described above, press and hold the programmed announce key to speak; the key will be green if background announce is permitted or red if it isn’t permitted. The called station will hear your voice over the outside party’s voice. The outside caller, however, cannot hear you.

Release the key when finished speaking.

Note: The background-announce feature works only between Digital Feature Phones, only if the

called party has allowed background announce, and if the called party is using their handset. The background announce key will be green (only if these conditions are met) indicating that a background announce can be made.

A.8

IVX 20 Digital Feature Phone operation

Park/hold operation

park

and

hold

The difference between

Your Digital Feature Phone lets you put a call on either park or hold. Each puts a call into a standby mode, but here’s the difference between the two:

• Park allows anyone on the IVX system to retrieve the call. The system stores parked calls at the

Line so that each line can be parked. For example, if you need to transfer a call to another station and know the person is in the building but not at his/her desk, you might page him/her to pick up a “call on Park One.”

• Hold keeps the call exclusively at your station, allowing no other station to retrieve it.

Park

To park a call

While on an outside call, press the PARK key to park the call. The display will momentarily indicate “PARKED ON: X” (where X is the line number).

2023456562 1:43 PARKED ON: 6

If your phone has line keys programmed, the corresponding line key will blink green. If your phone has line keys programmed, the corresponding line key will blink green. On other phones the corresponding line key will blink red.

Note: The line numbers of calls that you have parked will remain displayed on the bottom line of

your display until retrieved.

To retrieve a parked call

From any idle phone, press PAR K and dial its line number (e.g., press 4 for Line 4). Note: You can retrieve the oldest parked call by pressing PARK and then 0.

If your phone has any line keys programmed (see “Programmable feature keys,” page A.26), each will blink red when a call is parked on its lines; in such cases, just press that line key to retrieve the parked call.

The display will help you choose the line number to retrieve. After you press PARK, the top line of the display will show how many calls are parked and the bottom line of the display will show all parked calls in the system. Newly parked calls are added from the right side of the display.

CALLS PARKED: 2 R4 6

Oldest (and recalling) Newest

A.9

Digital Feature Phone operation IVX 20

Hold

To place a call on hold

Press HOLD to place an outside call on hold exclusively for the station you’re using. The HOLD LED will blink green. If your phone has line keys programmed, the corresponding line key will also blink green (it will show as busy at all other stations).

To retrieve a held call

To reconnect to a call on hold, press HOLD (blinking green) again. Or, if your phone has line keys programmed, press the corresponding (blinking green) line key.

Park/hold recall

If a parked or held call is not retrieved within a certain period of time (set by the installer), your phone will “recall” it. You’ll hear three short ring tones and the LCD display will show “PARK RECALL X” (where X refers to the line involved) or “HOLD RECALL”:

PARK RECALL: 5 R5 2

To answer the recall, lift the handset or press SPEAKER. To perform another action — such as placing an outside call — during a recall, you must first answer the recall and transfer it, park again, etc., and then place the call. An “R” will appear on other phones’ display to indicate that the call is being recalled.

Paging

The IVX system can be programmed to allow paging through an overhead paging system and/or paging through some (if page zones have been created) all of the system’s Digital Feature Phone speakers.

Overhead paging

Station number 199 is designated as the OH paging port. If IVX has been connected to an overhead paging system, you can page by dialing 199 and making your announcement after the tones. If you frequently page, program a Programmable Feature Key with 199.

Paging through phones

Press PAGE 0 to page through all of the Digital Feature Phone speakers. Press PAGE and then 1, 2, or 3 to access a programmed paging zone. (See the Administrator for a list of page zones.) An overhead page system could have been added by the Installer to one or more of these page zones.

Note: Phones in use will not carry a page through their speakers.

To page for pickup of an outside call

To page someone to pick up an outside call:

Park the call by pressing PARK.

Verify the line number from the display

Page the party and announce the park location for retrieval. For example: “Sarah, you have a call on Park Two. Sarah, Park Two, please.”

A.10

IVX 20 Digital Feature Phone operation

Call pickup

From your station, you can answer a call ringing at another station or department by pressing PICK UP, then the appropriate ringing station key (if the destination is programmed into one of your

keys; see “Programmable feature keys,” page A.26). During night mode (see page A.16), if a night bell is in use instead of the night auto attendant,

press PICK UP 0 to access the ringing outside call.

FLASH key

The FLASH key serves several purposes:

• Getting a fresh dial tone without replacing the handset — When connected to an outside line,

press FLASH to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE key,” below.)

or a

• Sending a flash hook signal — If operating behind Centrex

flash hook signal automatically to either the phone company’s central office or the host PBX.

Either may use this signal to provide you with additional features.

• Toggling between calls — If you hear a call waiting tone while on a call, press FLASH to toggle

between the two calls.

PBX, press FLASH to transmit a

REDIAL key

The REDIAL key allows you to automatically call a stored name and number as shown below:

To . . . Press REDIAL . . .

Redial the last number called

• When your station is idle . . . or . . .

• After first lifting the handset

or pressing SPEAKER

Automatically return

During message playback with Caller ID

a message

RELEASE key

The RELEASE key serves several purposes:

• If pressed when connected to a call through the handset, it disconnects the call and gives you

internal dial tone.

• If pressed when you’re connected to a call via the speakerphone, it disconnects the call.

• If pressed during call waiting, it drops the current call and automatically connects to the waiting

call.

A special service your phone company may offer. See your Administrator for further details.

A.11

Digital Feature Phone operation IVX 20

Esi-Dex

Esi-Dex (“easy Dex”) is a powerful feature that allows you to access and auto-dial stored names and numbers. You may access names and numbers from three different sources:

Dex Source

Personal Dex

Station Dex All station, department, and guest mailbox names programmed

System Dex All system speed-dial names set up by the Administrator

Names that you have stored for your use (see “Adding names to your Personal Dex,” page A.12)

by the Installer

Auto-dialing using Esi-Dex

While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex:

3/15 10:12 AM

PERSONAL DEX

Note: The System Dex is not available if the Administrator has programmed no system-wide speed-

dial numbers.

Choose the desired name from the selected Dex, using one of the two following methods:

Press repeatedly . . . To . . .

▼ or ▲ (scroll keys)

A dialpad key Scroll through only the names that correspond to the

When the desired name and number appears, press ESI-DEX again to dial the number.

Scroll through all names in the list from the beginning or end

three letters on the key.

3/15 10:12 AM

STATION DE X

3/15 10:12 AM

SYSTEM DEX

ELDRIDGE CORP 5559409434

Adding names to your Personal Dex

Caller ID method

Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during message retrieval) press ESI-DEX to automatically store the name and number in your Personal Dex. The display confirms:

XYZ COMPANY 3:21 CID STORED

Note: In the display shown here, CID stands for Caller ID.

A.12

IVX 20 Digital Feature Phone operation

Manual method

While your station is idle, press ESI-DEX to select Personal Dex then press #. Input the name and then the number as prompted (if needed, use the PROG/HELP Key for assistance):

ADD-A-NAME NAME:

1. To enter each character for the name, press the dial pad key that includes the desired character. The

key’s possible character entries will change each time you press the key.

When the desired character is displayed, press # to confirm the character. The cursor will move to the next character position. Use the ▼/▲ kkeys to back up or to insert a space.

Example: To enter a B, press 2 twice (the possible options to scroll through are A, B, C, 2). When

B appears, press # to confirm and move to the next entry.

Repeat steps 1–2 until the name is complete. (You may enter 15 characters.)

Press # again when finished entering the name.

Now, enter the number — including, if necessary, the line access code 9 (or 8 or 7).

Note: To insert a two-second pause, press CONF.

Press # to confirm the entry.

Deleting names from your Personal Dex

Select the name to delete (using the procedure described in “Auto-dialing using Esi-Dex,” page A.12) and press * (or HOLD) to delete.

Using Esi-Dex: An example

Let’s say you’re on a phone call from the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX.. Your display confirms the information has been stored. Now, to call the XYZ Company in the future:

Press ESI-DEX until you see PERSONAL DEX on the display.

3/15 10:12 AM

PERSONAL DEX

2. Press 9 (corresponding to WXY). The display shows the first stored name starting with W, X or Y.

WALTON AND SONS 9095551020

3. Continue to press 9 until XYZ COMPANY appears in the display.

XYZ COMPANY 3185559421

4. Press ESI-DEX again. This dials the number for the XYZ Company.

Important: The number dialed (if stored from a Caller ID) will be the number for the actual line

used by the caller, and may be different than the caller’s listed number. Additionally, some local calls may not be auto-dialed correctly, depending on the limitations of your area’s local dialing plan. You may wish to create a manual listing for these. Consult your Administrator if you need further assistance.

A.13

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