ESI IVX20 User Manual

Administrator’s Manual

0450-0087

Rev. B

Be sure your system’s users know that

extensive help is always available on the

Web site at www.esi-estech.com.

ESI

About ESI

ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs
and builds innovative telecommunications products for businesses like yours. Because of their powerful com­bination of value and features, ESI products are consistently recognized by industry publications and leaders.
In fact, ESI also creates telecommunications products for major companies to market under their well-known
brand names.

Copyright © 2001 ESI (Estech Systems, Inc.).

Visit ESI on the Web at http://www.esi-estech.com.

IVX is a registered trademark of Estech Systems, Inc. Motorola and Cold Fire are registered trademarks of Motorola, Inc. Act! is a
registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine Software Corporation. Microsoft, Windows and
Outlook are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered trademarks of Matsushita Electric
Corporation of America.

Table of contents

General description.............................................................................................................A.1

Administrator programming................................................................................................. B.1

Function 1: System parameters............................................................................................ C.1

Function 13: Administrator password...................................................................................................................................C.1

Function 14: Set time/date................................................................................................................................................... C.1

Function 17: System speed dial............................................................................................................................................ C.2

Function 3: Extension programming...................................................................................... D.1

Function 32: Extension feature authorization.......................................................................................................................D.1

Function 5: Voice mail programming ......................................................................................E.1

Function 53: Guest mailboxes ..............................................................................................................................................E.1

Function 55: Message notification........................................................................................................................................ E.1

Function 6: Recording...........................................................................................................F.1

Function 61: Re-record main greeting.................................................................................................................................... F.1

Function 62: Record directory names....................................................................................................................................F.1

Function 63: Message-on-hold (MOH) programming............................................................................................................F.2

Function 7: Reports .............................................................................................................G.1

Index

(This page included for pagination purposes only.)

IVX 20 General description

General description

IVX 20 (IVX stands for Integrated Voice Exchange, while the superscripted 20 indicates the sys-
tem’s maximum number of call-processing ports) is an advanced business telecommunications
system for small offices. It includes not only phone service but also voice mail, an automated at­tendant and computer integration. The system itself is housed in a surprisingly small case that is
wall-mounted in the telephone equipment room. An external, wall-mounted power transformer
powers the system.

Telephone system features

IVX 20 expands from its basic four-line, eight-station configuration to a six-line, twelve-station
configuration. For offices with more extensive telecommunications needs, IVX 20 migrates to the
more fully featured IVX 128 system.

• Impressive expansion capability — Begins as a basic four-line,eight-station configuration and

can expand to a six-line, twelve-station configuration (or, if necessary, migrate to a full IVX 128
system that’s capable of handling up to 66 lines and 84 stations, without the need to change any
Digital Feature Phones already installed, minimizing the need to retrain employees).

• Digital Feature Phone — Compact, rugged design; includes a high-quality speakerphone, large

and informative multi-functional display, and a specially designed key layout with several dedi­cated keys to minimize or eliminate the need to memorize codes. (A TAPI model is available; it’s
compliant with Basic Telephony Service.)

• Extensive help — Verbal User Guide

from the installer through the administrator down to the least experienced end user. Easily ac­cessible with one press of PROG/HELP.

1

• Enhanced Caller ID

— Allows one-touch automatic message return.

™

uses spoken and displayed help prompts to help everyone

• Live call recording — Can record any conversation or personal memo, with moving or copying of

any recording to another user’s voice mailbox (see “Voice mail features,” page A.2).

• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-

key toggling between calls.

• Conference calling — Includes eight conference bridges, and a conference may contain up to

four parties, so IVX 20 can support two conferences of up to four parties each.

™

• Esi-Dex

speed-dialing — Calls any number from three separate lists (personal, station and

system); uses Caller ID information or direct keypad entries.

• Dedicated overhead paging interface — Allows intrasystem paging through the speaker built

into the Digital Feature Phone (or through other non-IVX stations on the system).

1

This and all other references to Caller ID service within this manual assume the end-user organization subscribes to

Caller ID service from its telephone service provider.

A.1

General description IVX 20

Voice mail features

• Six built-in voice mail ports — These are in addition to the up-to-20 possible call-processing

ports; thus, you may build the system to its maximum for call-handling without having to bal­ance voice mail needs versus call-handling needs.

• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of

voice messages.

• Three message-on-hold recordings, including two prerecorded announcements; also supports

live input.

• Broadcast mailbox.

• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most re-

cently deleted messages

™

• Quick Groups

• Quick Move

• Virtual Mailbox Key

— Makes it easy to leave voice mail messages for several users.

™

— Automatically moves a message to a designated mailbox.

™

allows easy monitoring of a second mailbox.

Auto attendant features

• Eight branches — Allow a more caller-friendly answering environment, including a

company directory.

• Call routing — Includes pager notification.

A.2

IVX 20 Administrator programming

Administrator programming

Important: Before doing any programming, please read the User Guide. Programming re-

quires a clear understanding of user interface and application.
Also, to be able to assist others — particularly new employees — you will need
an in-depth understanding of the system’s operation; so carefully read this
manual and ask the Installer any questions you may have.

Note: Point your employees to the ESI Web site at www.esi-estech.com. It’s an ever-

growing source of information about your IVX 20 system.

You can program the IVX 20 system from any Digital Feature Phone while the system is operating.
Once you’ve accessed programming mode, the system will prompt for — and confirm — each key­stroke action via voice commands and the display. You program both configuration data and
recordings in the same manner.

Duties

The System Administrator’s duties may include:

• Administering station assignments.

• Managing station feature authorization.

• Maintaining the employee directory (if used).

• Re-recording system prompts.

• Administering manual change of day/night mode (if required).

• Printing statistics reports (as desired).

• Training new employees on the system’s operation

Re-record prompts

IVX has all necessary prompts pre-recorded to assist in initial set-up. You may wish to re-record some
or all of them, and you must re-record the main greeting. It’s best to write out a script for the way
the system is to operate in your organization. For more on re-recording of prompts, see page F.1.

Distribute special user instructions

Reproduce the appropriate special features pages of the User’s guide and distribute to the appli-
cable personnel.

B.1