ESI IVX1 C-Class, IVX C-Class, IVX C-Class Generation II Product Overview

Small-business system meets your needs — and more

IVX1 C-Class is ideal for small businesses. The standard

configuration has a capacity of 3  6  2 — meaning that
it supports three lines, six digital stations, and two analog
ports. For those who need more, the 360 port card (see
“Systems,” page 4) boosts capacity to 6  12  2.

Each configuration boasts the full ESI voice mail feature
set (see “Features at a glance,” below).

Features at a glance

For a small system, IVX C-Class has an impressive
feature set that makes it an attractive choice for a wide
variety of businesses:

• ESI Feature Phones — Compact and stylish, yet
rugged, the 24-Key Digital Feature Phone includes a
high-quality speakerphone, large and informative
multi-functional display and a specially designed key
layout with several dedicated keys to minimize or
eliminate the need to memorize codes. ESI also
offers the 12-Key Digital Feature Phone with similar
design and basic functions (See page 3). At least
one 24-Key Digital Feature Phone must be pur­chased with each IVX C-Class system.

• Extensive help — ESI’s Verbal User’s Guide uses
spoken and displayed help prompts to help every­one from the Installer through the Administrator
down to the least experienced end user.
Easily accessible with one press of the HELP key.
You may also go to www.esiusers.com for detailed
on-line help.

• Enhanced Caller ID — Allows one-touch automatic
message return.

• Call waiting — Includes helpful display, showing
both calls’ Caller ID information, and easy one-key
toggling between calls.

(Continued)

2

IVX C-Class Generation II features

• Enhanced Caller ID

• Full ESI voice mail feature set

• Two built-in voice mail ports

• Auto attendant

• Music-on-hold (MOH)

Contents

Features at a glance .................................................. 1

Phone models ............................................................ 3

Systems ...................................................................... 4

1

Integrated Voice Exchange.

2

This and all other references to Caller ID service within this

manual assume the end-user organization subscribes to
Caller ID service from its telephone service provider.

ESI (Estech Systems, Inc.) • 3701 E. Plano Parkway • Plano, TX 75074 • 800 374-0422 • fax: [phone]-0323
e-mail: [e-mail] • Web: www.esi-estech.com Rev. C

Color brochure available

ESI part # 0450-0390 (Web version downloadable from
www.esi-estech.com/brochures).

IVX C-Class Product Overview

Features at a glance (continued)

• Conference calling — Includes up to two conference
bridges, and a conference may contain up to four
parties, so the IVX C-Class system can support up to
two conferences of four parties each. Analog phones
on the system also can initiate conferences.

• Esi-Dex

™

speed-dialing2 — Calls any number using

three separate lists (personal, station, and system);
uses Caller ID information or direct keypad entries
to store numbers.

• Dedicated overhead paging interface — Allows
for external paging through overhead speakers or
multi-zone paging units (amplification required).

• Built-in paging — Without an external paging
system, IVX C-Class provides paging utilizing the
speaker in on-hook Digital Feature Phones.

• 911 alert — Provides immediate line access if any
station dials 9 1 1 to report an emergency; sends a
message via the serial port indicating the start date,
time, station number and end-time of the 911; also
sounds an audible warning at the operator station
and displays, for example:
911 CALL FROM
X102 JOHN JAMES

• Status indicator lamp — Indicates three conditions
of the 24-Key Digital Feature Phone: off-hook,
ringing and new voice mail message.

• Music-on-hold (MOH) — IVX C-Class has an
external MOH port in addition to three prerecorded
MOH tracks.

• Programmable answer ring assignment —
Program incoming calls to ring to an extension,
extension list, or the auto attendantl.

• Day/night mode — Program different answer ring
assignments for day and night.

2

• Override ring

— Press the programmable override
ring key to suppress ringing on an incoming call. The
call is forwarded to the call-forwarding destination.

• Analog Caller ID — Lets non-ESI analog devices
on the system take advantage of Caller ID.

• Privacy release — Enabling privacy release allows
any system user to conference with an in-progress
call by pressing a CO line key for the line on which
the call is in progress.

1

Voice mail features

• Two built-in voice mail ports — These are in
addition to the 20 maximum call-processing ports;

thus, you may use the system for its greatest call­handling advantage without having to balance voice
mail needs versus station capacity.

• Live call recording
tion or personal memo along with moving or copying
of any recording to other users’ voice mailboxes.

• Highest-grade voice quality (64-kilobit/second
sampling) for voice mail and other storage of voice
messages. IVX C-Class offers two hours of storage.

• Quick Groups
mail messages for several users.

• Quick Move
users’ mailboxes.

• Virtual Mailbox Key
any other mailbox on the system.

• Different mailbox types, including broadcast,
cascade, and guest.

• Customized music-on-hold — In addition to the
prerecorded and live MOH input, custom MOH can
be recorded on the Memory Module.

• Message Recycle Bin (undelete) — Remembers,
and can restore, up to 10 of each mailbox’s most
recently deleted messages.

• Auto attendant — Its eighteen branches let you
and your customer set up a caller-friendly answering
environment, including a company directory. The
auto attendant also features virtually unlimited call
routing, with pager or cell phone notification.

• Automatic day/night mode — Switch from day to
night manually or program the day/night table for the
system to switch automatically.

• Up to 10 departments — Program departments as
“ring-all,” “in-order,” or uniform call distribution (UCD).

• Trunk-to-trunk forwarding — In addition to manual
trunk-to-trunk transfer, trunk-to-trunk forwarding can
be used through programming an outdial branch in the
auto attendant or enabling off-premises “reach-me”
in a user mailbox.

3

— Can record any conversa-

™

— Makes it easy to leave voice

™

— Records a conversation into other

3

™

allows easy monitoring of

3

3

1

One conference bridge is available on the 3x6x2 main board

only. The second conference bridge is available with
installation of the 360 port card (see “Systems,” page 4).

2

Not available on the 12-Key Feature Phone.

3

Not available on the 12-Key Feature Phone.

2