ESI Feature Phone, 48-Key Feature Phone, 24-Key Feature Phone, 12-Key Feature Phone, 60-Key Expansion Console User Manual

ESI Feature Phone

WITH

User’s Guide

FOR

Integrated Answering Machine

0450-0484

Rev. D

Visit http://www.esiuser s.com for up -to- d ate help.

About ESI

ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI designs and builds innovative telecommunications products for business es like yours. Because of their pow erful combination of value and featu r es, ES I products are c onsistently rec ognized by industr y publications and leaders.

IVX is a register ed trad emar k, and Esi-Dex, Integrated Answering Machine, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide are trademarks, of E SI. CompactFlash is a registered trademark of SanD isk Corporation. Act! is a regist ered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine S oftwar e Corpor ati on. Microsoft, Windows, NT and Outlook are r egis ter ed trad emarks of Microsof t Corp oration. Panasonic and DBS are registered

trad emarks of M ats ushita Electr ic Corporation of America. Information contained herein is subject to change without notice. ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending. ESI is an ISO 9001-certified company. Visit ESI on the Web at www.esi-estech.com.

Table of contents

Introduction................................................................................................................................................A.1

What it covers ...............................................................................................................................................................................................A.1

How it’s arranged..........................................................................................................................................................................................A.1

48-Key Feature Phone ................................................................................................................................................................................A.2

24-Key Feature Phone ................................................................................................................................................................................A.4

12-Key Feature Phone ................................................................................................................................................................................A.5

Connecting your ESI phone ........................................................................................................................................................................A.6

Help mode (Verbal User’s Guide)................................................................................................................B.1

User programming: An introduction...........................................................................................................C.1

User programming menu ............................................................................................................................................................................C.1

Integrated Answering Machine operation ...................................................................................................D.1

Introduction ...................................................................................................................................................................................................D.1

Greetings.......................................................................................................................................................................................................D.1

Leaving messages . . . .................................................................................................................................................................................D.2

Off-premises “reach me”..............................................................................................................................................................................D.2

Message retrieval .........................................................................................................................................................................................D.2

Off-premises message delivery ..................................................................................................................................................................D.5

Message Recycle Bin (un-delete)...............................................................................................................................................................D.6

Status Indicator lamp ...................................................................................................................................................................................D.6

ESI Feature Phone operation......................................................................................................................E.1

Display...........................................................................................................................................................................................................E.1

Caller ID ........................................................................................................................................................................................................E.1

Keys...............................................................................................................................................................................................................E.1

Dial tone ........................................................................................................................................................................................................ E.3

Basic phone use...........................................................................................................................................................................................E.3

Direct station selection .................................................................................................................................................................................E.4

Transferring an outside call . . . ...................................................................................................................................................................E.5

Conference calling .......................................................................................................................................................................................E.6

Call forwarding..............................................................................................................................................................................................E.6

Call waiting.................................................................................................................................................................................................... E.7

Hold/exclusive hold operation ..................................................................................................................................................................... E.8

Paging .........................................................................................................................................................................................................E.10

Call pickup...................................................................................................................................................................................................E.10

Optional feature ..........................................................................................................................................................................................E.10

Special keys ............................................................................................................................................... F.1

FLASH, REDIAL, RELEASE .......................................................................................................................................................................F.1

Esi-Dex...........................................................................................................................................................................................................F.2

Override ring ..................................................................................................................................................................................................F.9

Message monitor mode (live call screening) ........................................................................................................................................... F.10

Greeting reminder ...................................................................................................................................................................................... F.10

Headset operation...................................................................................................................................................................................... F.10

Outside dial tone preference ......................................................................................................................................................................F.11

Line keys ......................................................................................................................................................................................................F.11

Optional features ........................................................................................................................................................................................ F.12

Analog stations ......................................................................................................................................... G.1

Placing calls ................................................................................................................................................................................................. G.1

Transferring calls ......................................................................................................................................................................................... G.1

Call hold ....................................................................................................................................................................................................... G.2

Call pick-up .................................................................................................................................................................................................. G.3

Voice mail operation from an analog station ............................................................................................................................................. G.3

Analog station programming ...................................................................................................................................................................... G.5

Select greeting (Master Station user only) ................................................................................................................................................ G.5

Password ..................................................................................................................................................................................................... G.5

Off-premises message delivery ................................................................................................................................................................. G.6

Message Recycle Bin (un-delete).............................................................................................................................................................. G.7

(This page included for pagination purposes only.)

User’s Guide Introduction

Introduction

Accessing the rich ESI feature set is simple and easy through the straightforward design of ESI Feature Phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced business phone. As for the IVX S-Class phone system itself, its Integrated Answering Machine

You’ll be able to learn many of the features simply by using your phone; and this User’s Guide will

introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits.

What it covers

• 48-Key Feature Phone

• 24-Key Feature Phone

• 12-Key Feature Phone

• 60-Key Expansion Console (for use with only the 48-Key Feature Phone)

How it’s arranged

• Section A — Introduction and Phone Illustrations

• Section B — User help

• Section C — User programming

• Section D — Integrated Answering Machine operation

• Section E — Phone operation

• Section F — Special keys and features

• Section G — Analog Stations

• Index

™

functions like a traditional answering machine but with additional, special features.

A.1

Introduction User’s Guide

48-Key Feature Phone

The 48-Key Feature Phone has a variety of programmable and built-in features. Additionally, it supports the optional 60-Key Expansion Console. The 48-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use.

PROGRAM

feature key

(pg. C.2)

HELP key for

access to Verbal

User Guide

and tutorial

(pg. B.1)

Speaker

Status ind ic ator

lamp (pg. D .6)

3-line, 56- c h aracter dis play

Volume/scroll keys (pg. E.2)

ESI-DEX feature key (pg. F.2)

Context-specific key to select displayed options

P/UP

(pickup) key

(pg. E.10)

Fixed feature keys

(pg. E.1)

Microphone for

buil t-in speakerphone

VOICE MAIL key (pg. D.1)

RECORD key

30 program mable feature keys (pg. C.2)

PAGE key (pg.E.10)

Hint: On any of these phone varieties (including the 60-Key Expansion Console), you can perform direct

programming by holding down a programmable feature key for at least two seconds (similar to how you

might program a car radio button). This isn’t applicable to the fixed feature keys which, as their name implies, are already programmed.

A.2

User’s Guide Introduction

Optional 60-Key E xpansi o n C onsole f or use w ith the 48-K ey Fe at ur e P hone

The 60-Key Expansion Console adds 60 more programmable feature keys to your 48-Key Feature Phone.

You program the Expansion Console’s keys just as you do the programmable feature keys on your ESI Feature Phone, using either direct or traditional programming (see pages C.2).

Note: Only one key can exist per extension, feature or operation. If you program a second key for the same

extension, feature or operation, this automatically erases the first key so programmed, thus making it available for a new extension, feature or operation.

Hint: You may find it easier to write in the names on the overlay before you program the keys and attach the

overl ay to the Co ns ol e.

60 program mable feature keys (pg. C.2) in two banks of 30 each

Hint: On any of these phone varieties (including the 60-Key Expansion Console), you can perform direct

programming by holding down a programmable feature key for at least two seconds (similar to how you

might program a car radio button). This isn’t applicable to the fixed feature keys which, as their name implies, are already programmed.

A.3

Introduction User’s Guide

24-Key Feature Phone

The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use.

Volume/scroll keys (pg. E.2)

Status ind ic ator light (p g. D.6)

ESI-DEX feature key

(pg. F.2)

Speaker

P/UP (pickup) ke

(pg. E.10)

PROG/HELP

feature ke

for phone pr o gramming

as well as access

to Verbal User’s Guide

and tutorial (pg. B.1)

Fxed featu r e k ey s

(pg. E.1)

2-line, 32- c h aracter dis play

12 program mable feature keys (pg. C.2)

VOICE MAIL feature key (pg. D.1)

PAGE key (pg. E.10)

RECORD fixed feature key

Microphone for buil t-in speakerphone

Hint: You can perform direct programming by holding down a programmable feature key for at least two

seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed f eature keys which, as their name implies, are already programmed.

User’s Guide Introduction

12-Key Feature Phone

The 12-Key Feature Phone includes the basic, most commonly used phone features.

Volume/scroll keys (pg. E.2)

1-line, 16-char ac t er d isp lay

Speaker

9 programmable feature keys

P/UP (pickup) ke

(pg. E.10)

PAGE key (pg. E.10)

combo fixed feature ke

for phone pr o gramming

to Verbal User’s Guide

PROG/HELP

as well as access

and tutoria

Fixed feature keys

Note: Certain special features, including Esi-Dex (see “Special keys,” pages F.1–F.13), are not available on

the 12-Key Feature Phone.

Important: A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine

programmable feature keys to utilize those features.

Hint: You can perform direct programming by holding down a programmable feature key for at least two

seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed f eature keys which, as their name implies, are already programmed.

A.5

Introduction User’s Guide

Connecting your ESI phone

Use the diagram (below) to connect your ESI phone. Each diagram represents the panel on the phone’s underside.

Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical

orientation of the phone — i.e., the part with the display is the top.

Line cord

To 60-Key

Cons ole

to wall

Handset

[Headset

jack]

Line cord

to wall

(TAPI)

To P C

Handset

12-Key Featur e P hone 24-Key Featur e P hone

• Connects like a basic phone.

• Handset plugs into right-side jack.

• Line cord plugs into left-side jack.

48-Key Digi tal Fe atur e P hone

In addition to how the 24-Key Feature Phone connects to the handset and line cord, note the following:

• Headset jack.

• TAPI version includes a cable for connecting to your PC’s serial port.

• 60-Key Expansion Console cable (included with each Console) uses standard RJ-11 telephone connectors.

Note: Use the wall mount hook (located under the handset) when the phone is in the furthest upright position.

If shipped after March 1, 2004.

A.6

User’s Guide Help mode (Verbal User Guide)

Help mode (Verbal User’s Guide)

Your ESI phone system’s help mode (also called the Verbal User Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.

Tutorial

When your station is idle, press HELP, and then follow the spoken help menu to:

• Learn how to use the phone • Hear a description of how any key is used

• Learn how to use voice mail features • Hear a complete tutorial on phone operation

Help during st ation programming

To hear a detailed description of a function you wish to program, press HELP while programming it.

Help during a call

Press HELP while on a call and this will place the call on hold, whereupon you can use help mode to hear a description of the function you wish to perform. When you exit help mode, you will be reconnected to the call.

While you are either in help mode or programming your phone, your station will be temporarily placed in DND (see “MUTE/DND,” page E.2). Anyone calling your station while you are in DND will be forwarded to the Integrated Answering Machine (or other destination set by the Installer).

Exiting help m ode

To exit help mode, simply hang up.

Visit www.esiusers.com for up-to-date help.

B.1

Help mode (Verbal User Guide) User’s Guide

(This page included for pagination purposes only.)

B.2

User’s Guide User programming: An introduction

User programming: An introduction

The answering machine can record up to two simultaneous calls. When a message is left, the VOICE MAIL key on the 12, 24, or 48-Key Feature Phone will light. Messages can be retrieved by any authorized 12, 24, or 48-Key Feature Phone or remotely from an off-premises location. Only one user can access the mailbox at a time. The system can also be programmed to call an off-premises number to deliver messages.

The first member in the Master List is allowed to program the Integrated Answering Machine via the PROGRAM key. This station is designated as the Master Station. All other users will only be able to play and delete messages. A 12, 24, or 48-Key Feature Phone can be installed on an extension in the Master Lst. However, a 24 or 48-Key Feature Phone must be on the extension designated as the Master Station.

Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult

“User programming menu,” below), you can quickly set any frequently used feature.

Program m ing hel p

During any of the programming steps, press HELP to hear a more detailed description of the feature and related programming options.

Exiting pr ogr am m ing mode

To exit programming mode, simply hang up.

User programming menu

Overview

Note: Only menu options 2, 3, and 4 (except for personal greeting reminder) are available to non-Master users.

1 Select personal greeting

1 Record 2 Delete 3 Hear

2 Progr ammabl e fe atu re keys (Station ke ys, li ne keys, spee d-di al keys, othe r feature keys)

3 Station options

1 Call waiting/background announce 2 Personal greeting reminder 3 Headset op eration 4 Outside dial ton e pr eference 5 Hands-free answer 6 Message monitor

Note: Background announce and selections 3, 5, and 6 under station options are not available on a 12-Key

Feature Phone.

4 Station audibles

1 Station ring tone 2 Station ring volume 3 Message ring

5 Password

1 Enter 2 Delete 3 Hear 4 Security level

6 External message notification

1 Delivery opti ons 2 Phone d eli ver y 3 Pager notification

9 Un-delete

Not necessary with G eneration II system. If unsure which system you have, consult your System Administration.

C.1

User programming: An introduction User’s Guide

1 Select per sona l gr ee ting

Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #.

1 Record personal greeting

Begin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces the previous greeting.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

Warning: The mailbox is disabled if no greeting exists. Never delete all of the existing greetings

before you record at least one new one.

3 Hear current personal greeting

2 Programmable feature keys

There are two methods for programming your phone:

• Direct programming — Select the key you want to program, and hold it down for at least two seconds. This not only initiates programming but also lets you immediately program that specific key.

Direct programming example:

You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key for at least two seconds. This automatically puts you in feature key programming. Follow the prompts to enter 1 0 5. (This has allowed you to skip two steps — pressing PROGRAM and selecting a menu option — that you’d have had to perform if using traditional programming.)

• Traditional programming — Press PROGRAM. The Verbal User’s Guide will speak to you, walking you through the full menu, during which you can choose the appropriate option.

How the programmable feature keys can be set

• Line keys — If a line number (1 through 12) is programmed, the programmable feature key becomes a line key providing the appropriate lamp information and manual outside-line access.

• Station keys — If the dialed digits input are a three-digit number, the programmable feature key will become a station key, providing the appropriate lamp information and easy access or transfer. Three-digit numbers you enter can be: — User extensions (100–123 and 124–129) — Department numbers (290–299) — System speed-dial numbers (600–699)

• Speed-dial keys — In addition to programming a programmable feature key with a system speed-dial number, you can create personal speed-dial keys for automatic dialing of frequently called outside numbers. If you program 9 (or 8 or 7) plus a phone number, the programmable feature key becomes a speed-dial key. When you program a speed-dial key, there's no need to

insert a pause after the 9 (or 8 or 7). The speed-dial number can be up to 24 characters long.

Use the up scroll key (▲) to enter special characters in a dial string (see Option 6 on page C.4).

• Other feature keys — If you enter feature codes, the programmable feature key will serve as an enable/disable key for that feature. The Installer may have programmed certain stations for accessing additional features; consult your System Administrator for your access (see page F.12).

C.2

User’s Guide User programming: An introduction

Keys’ LED activity during programming

Key type and LED indication Mode

Currently being programmed and previously assigned

Currently being programmed and previously unassigned

Programming mode — Was assigned or viewed in current session

Assigned in a previous programming session and not yet viewed in current session

Never assigned and not yet viewed in current session

Station key or

Virtual Mailbox Key

Flashing red Flashing green Flashing amber

Flashing red Flashing red Flashing red

Blinking red Blinking green Blinking amber

Solid red Solid green Solid amber

Off Off Off

Line key

Feature key

or speed-dial key

3 Station options

The station options sub-menu (PROGRAM 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.)

1 Call waiting/Background announce

See page E.7 for call waiting and page E.8 for background announce.

2 Greeting reminder (Master station only)

See page F.10.

3 Headset operation

See page F.10.1

4 Outside dial tone preference

See page F.11.

5 Hands-free answer

See page E.2.

6 Message monitor

See page F.10.

Note: Background announce and selections 3, 5, and 6 are not available on a 12-Key Feature Phone.

Not necessary with G eneration II system. If unsure which system you have, consult your System Administration.

C.3

User programming: An introduction User’s Guide

4 Station audibles

The station audibles programming provides control of the following audible items:

1 Station ring tone

You can select from six possible tones to help distinguish it from other nearby ringing phones. Press ▼ or ▲ to select a tone, then press # to accept it.

2 Station ring volume

Press ▼ and ▲ to set the desired ringer volume (range: off to high), then press # to accept it.

3 Message ring

When enabled, this feature will periodically generate a short ring tone at your station as an additional alert that you have new messages.

5 Password

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering only 0 as the password will turn off the password requirement.

2 Delete current password

Resets the password to the default password.

3 Hear current password

Displays and plays back the current password.

4 Password security level

Selection Result

0 No password required for access from any phone 1 Password required only for remote access, either off-premises or from other

stations within the system

2 Password always required

User’s Guide User programming: An introduction

6 External message notification

1 Delivery options

1 Delivery to phone number only 2 Notify pager only 0 No off-premis es de liver y

2 Phone delivery

1 Enter phone number

Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line

access code (i.e., don’t add 9, 8 or 7) before the number.

To insert a special character, press the right scroll key (▲) to select the desired special code: # ,  , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry.

Code What it produces

# # DTMF tone



F Flash hook P 2-second pause

Use the down arrow key (▼) to backspace.

 DTMF tone

2 Delete phone number

3 Display current phone number

(Continued)

Once the number is saved you can use the scroll keys to move back and forth to view the number. To edit the number, you must delete it and enter the correct number.

Deletes the currently programmed phone number.

Displays the currently programmed phone number.

C.5

User programming: An introduction User’s Guide

3 Pager notification

1 Enter pager number

Enter the pager number (24 digits, maximum) followed by #. Do not include an outside line

access code (i.e., don’t add 9, 8 or 7) before the number.

Code What it produces

# # DTMF tone



F Flash hook P 2-second pause

Use the down arrow key (▼) to backspace.

Once the number is saved you can use the scroll keys to move back and forth to view the number. To edit the number, you must delete it and enter the correct number.

2 Delete pager number

Deletes the currently programmed pager number.

 DTMF tone

3 Display current pager number

Displays the currently programmed pager number.

9 Message Recycle Bin (un-delete)

The 10 most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restore the message to your mailbox as an old message.

C.6

+ 40 hidden pages

ESI Feature Phone, 48-Key Feature Phone, 24-Key Feature Phone, 12-Key Feature Phone, 60-Key Expansion Console User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual