ESI 12-Key Digital Feature Phone, 24-Key Digital Feature Phone User Manual

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Page 1

ESI Feature Phone User’s Guide

for the IVX C-Class

0450-0329

Rev. A



Visit http://www.esiusers.com for up-to-date help.

Page 2

About ESI

ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, T exas, near the internationally known “Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products for major companies to market under their well-known brand names.

Visit ESI on the Web at http://www.esi-estech.com.

Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending. Product information contained herein is subject to change without notice. ESI is an ISO 9001-certified company.

Product details are subject to change without notice.

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Table of contents

User’s Guide introduction ....................................................................................................................................... A.1

What it covers...............................................................................................................................................................................................A.1

How it’s arranged.........................................................................................................................................................................................A.1

Voice Mail options........................................................................................................................................................................................A.1

24-Key Feature Phone................................................................................................................................................................................A.2

12-Key Digital Feature Phone.....................................................................................................................................................................A.3

Connecting your ESI phone........................................................................................................................................................................A.4

Help mode (Verbal User’s Guide)............................................................................................................................B.1

User programming: An introduction...................................................................................................................... C.1

User programming menu............................................................................................................................................................................C.1

V oice mail operation................................................................................................................................................. D.1

Introduction...................................................................................................................................................................................................D.1

Personal greetings.......................................................................................................................................................................................D.1

Leaving messages . . ..................................................................................................................................................................................D.2

Moving and deleting a message.................................................................................................................................................................D.2

Off-premises “reach me”.............................................................................................................................................................................D.3

Message retrieval.........................................................................................................................................................................................D.3

Live recording...............................................................................................................................................................................................D.6

Off-premises message delivery..................................................................................................................................................................D.6

Message Recycle Bin (un-delete)..............................................................................................................................................................D.7

Status Indi cator lamp...................................................................................................................................................................................D.8

Optional voice mail feature: Guest mailboxes...........................................................................................................................................D.8

ESI Feature Phone operation .................................................................................................................................. E.1

Display..........................................................................................................................................................................................................E.1

Caller ID........................................................................................................................................................................................................E.1

Keys..............................................................................................................................................................................................................E.1

Dial tone........................................................................................................................................................................................................E.3

Basic phone use..........................................................................................................................................................................................E.3

Direct station selection.................................................................................................................................................................................E.4

Transferring an outside call . . ....................................................................................................................................................................E.5

Conference calling.......................................................................................................................................................................................E.6

Call forwarding .............................................................................................................................................................................................E.6

Call waiting ...................................................................................................................................................................................................E.7

Hold/exclusive hold operation.....................................................................................................................................................................E.8

Paging.........................................................................................................................................................................................................E.10

Call pickup..................................................................................................................................................................................................E.10

Optional features........................................................................................................................................................................................E.10

Special keys ...............................................................................................................................................................F.1

FLASH/RDL..................................................................................................................................................................................................F.1

Esi-Dex..........................................................................................................................................................................................................F.1

Override ring..................................................................................................................................................................................................F .5

Message monitor mode (live call screening)..............................................................................................................................................F.6

Personal greeting reminder..........................................................................................................................................................................F.6

Headset operation.........................................................................................................................................................................................F .6

Outside dial tone preferen ce........................................................................................................................................................................F .6

Line keys........................................................................................................................................................................................................F.7

Analog stations......................................................................................................................................................... G.1

Placing calls..................................................................................................................................................................................................G .1

Transferring calls..........................................................................................................................................................................................G.1

Call hold........................................................................................................................................................................................................G.2

Call pick-up...................................................................................................................................................................................................G.3

Voice mail operation from an analog station..............................................................................................................................................G .3

Analog station programming.......................................................................................................................................................................G .6

Select personal greeting..............................................................................................................................................................................G.6

Password......................................................................................................................................................................................................G.6

Off-premises message delivery..................................................................................................................................................................G.7

Off-premises message delivery..................................................................................................................................................................G.8

Message Recycle Bin (un-delete)..............................................................................................................................................................G .8

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User’s Guide Introduction

A.1

User’s Guide introduction

Accessing the rich ESI feature set is simple and easy through the straightforward design of all the new ESI feature phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced business phone.

You will be able to learn many of the features by simply using your phone; and this IVX C-Class User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits.

What it covers

• 24-Key Digital Feature Phone

• 12-Key Digital Feature Phone

How it’s arranged

• Section A — Introducti on and Pho ne Ill u st ra ti on s

• Section B — User help

• Section C — User programming

• Section D — Voice mail operation

• Section E — Phone operation

• Section F — Special keys and features

• Section G — Analog St ations

• Index

Voice Mail options

The IVX C-Class comes in three models, two with voice mail and one that offers an Integrated Answering Machine™. An Integrated Answering Machine functions like a traditional answering machine,

but with additional special features. Be sure to see page C.1 for more specific details. Consult your System Administrator if you are unsure about which C-Class system you have.

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Introduction User’s Guide

A.2

feature key

)

PROG/HELP

feature key

for phone programming

) as well as access

to Verbal User’s Guide

)

Speaker

(pickup) key

)

24-Key Feature Phone

The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use.

Volume/scro l l keys

Status indicator light (pg. D.8)

ESI-DEX

(pg. F.1

P/UP

(pg. E.10

2-line, 32-character display

12 programmable feature keys (pg. C.2)

VOICE MAIL feature key (pg. D.1)

PAGE key (pg. E.10)

RECORD fixed feature key

(pg. A.36

and tutorial (pg. B.1

Fxed feature keys

(pg. E.2)

Hint: Y ou can perform direct programming by holding down a programmable feature key for at least two

seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys.

(pg. D.6)

Microphone for built-in speakerphone

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User’s Guide Introduction

A.3

PROG/HELP

combo fixed feature key

for phone programming

as well as access

to Verbal User’s Guide

and tutorial

12-Key Digital Feature Phone

The 12-Key Digital Feature Phone includes the basic, most commonly used phone features.

Volume/scro l l keys

1-line, 16-character display

Speaker

9 programmable feature keys

P/UP (pickup) key

PAGE key

Fixed feature keys

Note: The following features are not available on the 12-Key Digital Feature Phone.

− Certain special features, see page F.1.

− Esi-Dex

−ACD operation

Note: A VOICEMAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine

programmable feature keys to utilize those features.

Hint: Y ou can perform direct programming by holding down a programmable feature key for at least two

seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys.

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Introduction User’s Guide

A.4

Lin

e cord

Connecting your ESI phone

Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside.

Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical

orientation of the phone — i.e., the part with the display is the t op.

Handset

to wall

Note: Use the wall mount hook (located under the handset) when the phone is in t he furthest upright position.

12-Key Digital Feature Phone 24-Key Digital Feature Phone

• Connects like a basic phone.

• Handset plugs into right-side jack.

• Line cord plugs into left-side jack.

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User’s Guide Help mode (Verbal User’s Guide)

B.1

Help mode (Verbal User’s Guide)

Your ESI phone system’s Help mode (also called the Verbal User’s Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.

Tutorial

When your station is idle, press PROG/HELP, and then follow the spoken Help menu to:

• Learn how to use the phone • Hear a description of how any key is used

• Learn how to use voice mail features • Hear a complete tutorial on phone operation

Help during station programming

To hear a detailed description of a function you wish to program, press PROG/HELP while programming it.

Help during a call

Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help mode to hear a description of the function you wish to perform. When you exit Help mode, you will be reconnected to th e c al l.

While you are either in Help mode or programming your phone, your station will be temporarily placed in DND (see “MUTE/DND,” page E.2). Anyone calling your station while you are in DND will be forwarded to your mailbox (o r oth e r desti na ti on set by the in staller).

Exiting Help mode

To exit Help mode, simply hang up.

Visit www.esiusers.com for up-to-date help.

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Help mode (Verbal User’s Guide) User’s Guide

B.2

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User’s Guide User programming: An introduction

C.1

User programming: An introduction

Voi ce p r ompts will play menu an d sub -menu op tion s to acce ss t he de sired fea tu re. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User programming menu” on the next page), you can quickly set any frequently used feature.

Programming help

During any of the programming steps, press PROG/HELP to hear a more detailed description of the feature and related programming options.

Exiting programming mode

To exit programming mode, simply hang up.

Answering Machine Members1 - MB501

The answering machine can record up to two simultaneous calls. When a message is left, the V oicemail key on the 12 or 24-Key Feature Phone will light. Messages can be retrieved by any authorized 12 or 24-Key Feature Phone or remotely from an off-premises location. Only one user can access the mailbox at a time. The system can also be programmed to either call an off-premises number to deliver messages.

The first member in the list is allowed to program the Integrated Answering Machine via the PROG/HELP key. This station is designated as the Master Station. Al l o ther use rs wil l on ly be abl e to play and delete messages. A 12 or 24-Key Feature Phone can be installed on an extension in the

member list.

User programming menu

Below is a user programming menu overview for the 12 and 24-Key Digital Feature Phones.

Overview

1 Select personal greeting 1 Record 2 Delete 3 Hear

2 Programmable feature keys (Station keys, line keys, speed-dial keys, other feature keys)

3 Station options

1 Call waiting/background announce 2 Personal greeting reminder 3 Headset operation 4 Outside dial tone preference 5 Hands-free answer 6 Message monitor

Note: Background announce and selections 3, 5, and 6 under Station Options are not available on a 12-Key

Digital Feature Phone.

4 Station audibles

1 S tation ring tone 2 Station ring volume 3 Message ring

5 Password

1 Enter 2 Delete 3 Hear 4 Security level

6 External message notification

1 Delivery options 2 Phone delivery 3 Pager notification

9 Un-delete

Only available on the C-Class with In tegrated Answer in g Machine (M B501).

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User programming: An introduction User’s Guide

C.2

1 Select personal greeting

Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the cur ren t gree ti ng by pressi ng #.

1 Record personal greeting

Begin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces the previous greeting.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

War n ing: Y our mailbox is disabled if no personal greeting exists. Never delete all of your existing personal

greetings before you record at least one new one.

3 Hear current personal greeting

2 Programmable feature keys

There are two methods for programming of your phone:

• Direct programming — Select the key you want to program, and hold it down for at least two seconds. This not only initiates programming but also lets you immediately program that specific key.

• Traditional programming — Press PROG/HELP. The Verbal Help Guide will speak to y ou , wal ki ng you through the full menu, during which you can choose the appropriate option.

Direct programming example:

You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key for at least two seconds. This automatically put s y ou in feat ure ke y programming. Follow the prompts to enter 1 0 5. (This has allowed you to skip two step s — pres sing PROG/HELP and selecting a menu option — that you’d have had to perform if using traditional programming.)

How the programmable feature keys can be set

• Line keys — If a line number (1 through 6) is programmed, the programmable feature key becomes a line key providing the appropriate lamp information and manual outside-line access.

• Station keys — If the dialed digits input are a three-digit number, the programmable feature key will become a Station Key providing the appropriate lamp information and easy access or transfer. Threedigit numbers input can be:

— User extension s (1 00 –195 an d 20 0– 22 9 ) — Cascade mailboxe s (5 20–52 9 ) — Department pilot numbers (290–299) — System speed dial numbers (600–699) — Guest/info mailboxes (300–309)

• Speed-dial key s — In addition to programming a programmable feature key with a system speeddial number, you can create personal speed-dial keys for automatic dialing of frequently called outside numbers. If you program 9 (or 8 or 7) plus a phone number, the programmable feature key becomes a speed-dial key. When you program a speed-dial Key , there's no need to insert a pause after the 9 (or 8 or 7). The speed-dial number can be up to 24 characters long. Use up scroll key (▲) to enter special characters in a dial string (see Option 6 on page C.5).

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User’s Guide User programming: An introduction

C.3

Other feat ure key s — I f you en te r fe at ure code s, th e prog ra mmabl e feat u re key will serve as an

enable/disable key for that feature. The Installer may have programmed certain stations for accessing additional features; consult regarding System Administrator for your access.

Keys’ LED activity during programming

Key type and LED indication Mode

Currently being programmed and previously assigned

Currently being programmed and previously unassigned

Programming mode — Was assigned or viewed in current session

Assigned in a previous programming session and not yet viewed in current session

Never assigned and not yet viewed in current session

Station key or

Virtual Mailbox Key

Flashing red Flashing green Flashing amber

Flashing red Flashing red Flashing red

Blinking red Blinking green Blinking amber

Solid red Solid green Solid amber

Off Off Off

Line key

Feature key

or speed-dial key

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User programming: An introduction User’s Guide

C.4

3 Station options

The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.)

1 Call waiting/background announce

See page E.7 for call waiting and page E.8 for background announce.

2 Personal greeting reminder

See page F .6.

3 Headset operation

See page F .6.

4 Outside dial tone preference

See page F .6.

5 Hands-free answer

See page E.2.

6 Message monitor

See page F .6.

Note: Background announce and selections 3, 5, and 6 are not available on a 12-Key D igit al Featur e Phone.

4 Station audibles

The station audibles programming provides control of the following audible items:

1 Station ring tone

You can select from six possible tones to help distinguish it from other nearby ringing phones. Press ▼ or ▲ to select a tone, then press # to accept it.

2 Station ring volume

Press ▼ and ▲ to set the desired ringer volume (range: off to high), then press # to accept it.

3 Message ring

When enabled, this feature will periodically generate a short ring tone at your station as an additional alert that you have new messages.

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User’s Guide User programming: An introduction

C.5

5 Password

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering only 0 as the password will turn off the password requirement.

2 Delete current password

Resets the password to the default password.

3 Hear current password

Displays and plays back the current password.

4 Password security level

Selection Result

0 1

No password required for access from any phone Password required only for remote access, either off-premises or from other

stations within the system Password always required

6 External message notification

1 Delivery options

1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery

2 Phone delivery

1 Enter phone number

Enter the phone nu mbe r ( 24 di gi ts, maximum) fol lowed by #. Do not include an ou ts i de lin e access code (i.e., don’t add 9, 8 or 7) befo re th e nu mbe r.

To insert a special character, press the right scroll key (▲) to select the desi red speci al cod e: # ,  , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry.

Code What it produces

# # DTMF tone



F Flash hook P 2-second pause

Use the down arrow key (▼) to backspace. Once the number is saved you can use the scroll keys to move back and forth to view the

number. To edit the number, you must delete it and enter the correct number.

 DTMF tone

2 Delete phone number

Deletes the currently programmed phone number.

3 Display current phone number

Displays the currently programmed phone number.

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User programming: An introduction User’s Guide

C.6

3 Pager notification

1 Enter pager number

Enter the pager number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8 or 7) befo re th e nu mbe r. To insert a special character, press the right scroll key (▲) to select the desi red speci al cod e: # ,  , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry.

Code What it produces

# # DTMF tone



F Flash hook P 2-second pause

Use the down arrow key (▼) to backspace. Once the number is saved you can use the scroll keys to move back and forth to view the

number. To edit the number, you must delete it and enter the correct number.

2 Delete pager number

Deletes the currently programmed pager number.

 DTMF tone

3 Display current pager number

Displays the currently programmed pager number.

9 Message Recycle Bin (un-delete)

The most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restore the message to your mailbox as a new message.

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User’s Guide User programming: An introduction

C.7

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User’s Guide Voice mail operation

D.1

Voice mail operation

Introduction

Your phone system provides accurate and timely messages. Others will become more comfortable leaving you voi ce messa ges i f y ou p rompt ly ret rieve and respond to y our message s.

VOICE MAIL key

The VOICE MAIL key is used for direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes.

Warning: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set to

code 579 (for VOICE MAIL key). If a key is not programmed to 579, you will still be able to retrieve previously left messages and ac cess u ser programmi ng, but y ou will not be able to receive new messages (when you access your mailbox, the phone system will announce that the mailbox is disabled). Program 579 on a programmable fea ture key to enable the ma ilbox.

Personal greetings

personal greetings in your own voice indicating your availability to return calls.

Examples

Sample greeting 1: Hi, this is [name]. I’m away from my desk or on the phone right now; so please either dial

zero to reach our operator, or le ave m e your name, num ber and m essage at the tone a nd I’ll get back to you as soon as I can.

Sample greeting 2: Hi, this is [name]. I’m out of the office. Yo u m ay dial 1 2 2 for my assistant or, if you prefer,

you may leave me a voice message at the tone — I’ ll check in regularly.

Sample greeting 3: Hi, this is [name]. I’m away from my desk at the moment. To reach the operator, dial zero.

Otherwise, leave your name and phone number at the beep so I can return your ca ll.

Depending on auto attendant usage and your personal preferences, you may wish to include one or more of these options in your personal greetings:

Option Instruction

0 1 3 4 8

XXX

You can change any personal greeting as often as necessary , by just recording over a previously recorded personal greeting.

Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting all

the greetings not only doesn’t revert to the initial default greeting, it also will turn of f y our mail box.

To reach the operator To skip directly to the record tone (or “beep”) To page the person for whom the caller is leaving a voice mail message To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’ page D.3) To the main greeting (if your system is using the auto attendant) An extension number of another user

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Voice mail operation User’s Guide

D.2

Personal greeting keys

You can program a programmable feature key as a personal greeting key for any one of the three personal greetings (see page F.8). Once created, this shortcut can then be used to activate the associated personal g reeti ng (th e key’s LED will glow gree n a nd th e gree ting pl ayed as confirmation).

Note: On a 24-Key Digital Feature Phone, press RECORD while the confirmation is playing and f ollow the

prompts to record the greeting. Otherwise, listen to the greeting to the end and follow the prompts.

Leaving messages . . .

If you call another station that is DND, busy or does not answer — or if you call a special mailbox (such as a guest mailbox) — you will be transferred to the mailbox. You can skip the mailbox’s personal greeting by pressing 1; this takes you directly to the record tone.

. . . directly in another user’s mailbox

The procedure for going directly to another user’s mailbox without ringing his/her extension depends upon whether you have that user’s extension set as one of your station keys:

• If you do, press VOICE MAIL and then the person’s station key.

• If you don’t, press VOICE MAIL and TRANSFER and then dial the extension number.

Either will connect you directly to that user’s personal greeting.

. . . in several users’ mailboxes using a Quick Group

You can leave a direct message in several users' mailboxes at the same time by pressing VOICE MAIL and the desired station keys — thus creating a Quick Group. Y ou can also move messages or recordings to a Quick Group in the same manner.

Notes: You can use only station keys to select the additiona l mail boxes for Quick Groups.

If you have a department programmed as a station key, pressing VOICE MAIL and then the department’s station key will leave a message for all members of the department.

Moving and deleting a message

When you move a message, the system accesses another submenu to determine whether you want to move and delete a messa ge , or mov e an d sav e it. After you press 6 to move a message, the prompt will ask whether you wish to:

• Move the message but also save a copy of it in your voice mailbox

• Move the message and delete it from your mailbox.

This feature is activated only if the Installer enables it on your system.

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User’s Guide Voice mail operation

D.3

Off-premises “reach me”

After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this feature allows the calle r to be forw arded t o a n u mber ou t sid e the syst em — i.e ., a regula r phone nu mber rather than an extension. You must have personal greeting 2 selected and it must tell callers to press 4 for this feature . When the caller presses 4 during your greeting, the system forwards him/her to the number set for “phone delivery” under “external message notification” (PROG/HELP 6 2 — see page C.5). If that number doesn’t answer, the caller is returned to your voice mailbox. When you receive a forwarded call, you’ll be prompted to “press any key” to accept the call.

Note: This feature is activated only if your administrator enables it on y our st ation and y ou hav e set y our

mailbox to play personal greeting 2.

Sample personal greeting 2 for off-premises “reach me”:

“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone, please press 4 now. Otherwise, please leave me a message after the tone and I w i ll return your cal l as s oon as po ssible.”

Message retrieval

Message(s) waiting display

If you have at least one new message, the VOICE MAIL LED will blink and your display will show th e number of new and old messages in your mailbox. The 12-Key Digital Feature Phone displays only the date and time.

24-Key Feature Phone

Note: Message status (shown in the ex amples above as NE W 3 OLD 1) appears only when new messages ex ist.

Retrieving voice mail messages from your ESI Feature Phone

1. Press VOICE MAIL.

2. Enter your password if required (you may change the requirement for a password in user programming menu 5; see "Password” on page C.5).

3. The ESI phone system will start playback of messages with the oldest new messag e and conti nue until all messages are played. The display will show the origination of the message, the countdown duration of the message, wheth er new o r old, and the ti me/date of w hen the message was lef t.

24-Key Feature Phone

4. At the end of each message, the ESI phone system prompts you for instructions (see the chart, “Keys’ functions during voice mail message retrieval,” next page). Once you’ve learned these prompts, you can proceed more rapidly by pressing one of the appropriate keys any time during a message or during a prompt.

Note: If, while picking up messages, you receiv e a call-waiting tone, hang up. When your phone rings, lift

the handset and you will be connected to the waiting call. Alternatively, you may simply press the hook switch when you hear the call-waiting tone; this automatically connects you to the waiting call without your having to first hang up, then pick back up, the handset.

5. To exit playback of messages, simply hang up your phone.

Note: If you hang up during playback of a message, the system saves that message and all others are not

deleted.

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Voice mail operation User’s Guide

D.4

New message skip

When listening to new messages, press 9 twice (within two seconds) to save a message as new. This message will be played again as a new message the next time you access your voice mail.

Note: When you press 9 once to sav e the mess age a s old, there is a short delay befor e th e syste m tells y ou it

has saved the message. To bypass this delay after pressing 9, just press # to hear the next message.

Key functions during voice mail message retrieval from an ESI Feature Phone

Key Function name Description

1 Pause Pauses for one minute or until you press 1 again. 2 Time and date/

number toggle

3 Reply

4 Back up (rewind)

5 Fast forward

6 Move

7 Delete

9 Save

9 9 Save as new

FLASH/RDL Auto-callback

ESI-DEX Store

# Leave a message



Check other box

Toggles the bottom line of the display between the message’s time/date and the caller’s number.

Replies to the originator of a message (possible only if message came from another user in the system). Record your reply at the tone an d then pres s 1 t o st o p, af ter which the system returns you to your mailbox and the message to which you were replying.

• If pressed during message playback, rewinds 4 seconds for each key-press.

• If pressed after the playback has finishe d, returns to

beginning of message.

Advances playback 4 seconds for each key-press.

(Not available from an analog phone or off-premises location.)

Moves a copy of the message to another user’s mailbox. You may move the copy with or w ithout an introduction. After the move, the system returns you to your mailbox and the original message.

Deletes the message from the mailbox (see “M essage Recycle Bin,” page D.7).

Saves the message (it will play as an old message the next time you retrieve messages).

Skips over a new message and leaves it as a new message (i.e., it will be played as a new message the next time you pick up messages). You must press the 9 key twice within two seconds.

Exits your mailbox without erasing the message, and th en automatically dials the number.

(Not available from an analog phone or off-premises location.)

If Caller ID is present, saves to your Personal Dex for later use.

(Not available from an analog phone or off-premises location.)

Lets you record a message in another mailbox. At the prompt, enter the desired mailbox number.

Checks messages in another mailbox (may require a password, depending on the mailbox ’ s setting.

A local call may not be dialed correctly depending on the limitations of the local dialing plan. You may need to dial some of these

calls manually.

Page 23

User’s Guide Voice mail operation

D.5

Retrieving voice mail messages using another user’s ESI Feature Phone

1. Press VOICE MAIL and then .

2. Dial your extension number.

3. Follow the procedures described in “Retrieving voice mail messages from your ESI Feature Phone” (page D.3).

Virtual Mailbox Key™1

If you frequently pick up y our messages from another user’s ESI Featu re Phone o r have othe rs help pi ck up your messages, you may want to program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox. When you have new messages, the key will blink, press it to automatically connect to your mailbox. This feature does not affect your ability to pickup messages from your own phone.

Note: Assign to the programmable key the following — VOICE MAIL  and then your extension number or

mailbox number (see “Programmable feature keys,” page C.2).

Retrieving messages from an off-premises location

You can pick up messages when away from the office or from an analog station. Since the display is not available to y ou, messa ge handling will operate slig ht ly di f fer e n tly.

To retrieve your message from a remote location:

1. If the auto attendant’s main greeting answers your call, press  and enter your mailbox number. If the operator or another user answers your call, have the person transfer you (by pressing VOICE MAIL and , then pressing your station key [or entering your mailbox number] and then hanging up).

2. If required, enter your password.

3. The ESI phone system will announce the number of new and old messages, and will start playback of messages starting with the oldest new message and continue until all messages and recordings have played or you p re ss  to disconnect.

For more information, see page C.5.

Additional functions available during off-premises voice mail message retrieval

Key Function Description

2 Hear time/date 5 Access user

programming

8 Main greeting 0 Operator # T o other mailbox



Disconnect

Not available on the C-Class with Integrated Answering Machine.

Pauses the message, plays the time/date when the messa ge was left and resumes. Access certain user-programmable features.

Note: Fast forward is not available from a remote location.

Goes to the main greeting. Transfers you to the operator. To leave a message in another user’s mailbox. Disconnects you from the system. Always press  before hanging up (if y ou press it

during message playback, the system will sav e the play ing message and any other currently unsaved messages in your mailbox ).

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Live recording1

To begin recording both sides of the conversation during a call, press RECORD. Recording will continue until either you press RECORD again, the call is completed or the maximum record limit

is reached

(default is 10 minutes). To resume recording, you must press RECORD again. During re co rdin g, th e

RECORD LED will “flutter” (bli nk ra pid ly ) gr ee n and t he RECORDING will appea r on th e di spl ay .

Note: The Installer may have programmed your system to insert a short tone every 15 seconds while recording.

You can record any conversation, including a conference call or service observing call (see “Service observing,” page F.8). You also can make a personal recording — useful for recording personal reminders, in office conversations or meetings — by lifting the handset or pressing SPEAKER and then pressing RECORD. Internal dial to ne will sto p and reco rdin g o f you r station will begin un til ei th e r

RECORD is pressed again or you hang up, whichever occurs first.

Quick Move™

The Quick Move feature is perfect for use by a receptionist or, indeed, anyone who receives a call that would be more appropriate for one or more other currently unavailable co-workers (for whom you have programmed station keys on your phone). Let’s say someone calls and wants to speak to one of your co-workers. You say that the co-worker isn’t there now but you’ll be happy to let the caller leave a voice message. However, the caller protests that he doesn’t “want to talk to a recording” and wants you to write down the message. Worse, you know that some of your other co-workers will want to hear what this caller has to say.

But here’s all you have to do: just press RECORD and then, while recording (and “taking down” the message, as far as the technophobic caller knows), press the station keys for those to whom you wish to Quick Move the message. You can do this for as many stations as you have station keys programmed on your phone.

Each designated user's mailbox will receive the recording as a new message, but your mailbox will not have the recording. This feature saves you a number of steps — i.e., you won’t need to access your mailbox and move the recording and delete the recording from your mailbox.

Playback of recordings

If you have recorded conversations, they will play after your old messages, or you can access them directly by pressing VOICE MAIL, RECORD. This will play back the recordings, starting with the newest recording. Recordings can be handled just like other messages (see next item).

Off-premises message delivery

Introduction

The ESI phone system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. Y ou can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message), or the pager number.

The administrator can also set for your station the:

• Number to be called or paged

• Delay period

• Number of attempts

• Interval between attempts (in increments of 30 minutes)

• "Quiet period” which suspends message delivery for late night, etc.

Not available on the 12-Key Digital Feature Phone.

Adjustable by only the Installer.

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If you have programmed both an off-premise delivery number and a pager number, the system will prompt you to choose one of the following delivery options:

• Phone-only

• Pager-only

• No off-premises delivery

Message delivery

. . . To a phone

Whenever your mailbox receives a new message, the system will call the number that you have programmed and play the prompt: "You have messages. Please enter your password.” The prompt will repeat three times before the system assumes that no one has answered (i.e., because it has "heard ” no password) and disconnects.

Upon answering, enter your password (if you have set your password options for no password, you must enter 0 as your password).

Warning: A “” response instead of the passw ord will cause the sy stem to suspend calling you until it

receives the next new message.

You will then be connected to your mailbox and can proceed with normal remote operation (see "Retrieving voice mail messages from an off-premises location,” page D.5).

. . . To an external pager

You can program pager notification to operate either as the sole notification method or in conjunction with phone delivery.

You can have the system call and activate your external pager whenever the first new/urgent message is left in your mailbox and repeat the page (at the interval programmed by the administrator) until all new messages have been retrieved.

Note: Either entering or deleting the phone number to be called for of f-premises de liv ery or activ ate your

pager1 will toggle the feature on or off.

Message Recycle Bin (un-delete)

The ESI phone system stores your most recently deleted 10 messages in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error.

You access the Message Recycle Bin through user programming (PROG/HELP 9). Press 9 to advance through deleted messages. Press 8 to restore a message to your mailbox as an old message.

If pager notification was enabled as described.

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Status Indicator lamp

The red status indicator lamp, located at the top of the 24-Key Digital Feature Phone, indicates three conditions:

• Phone is off-hook — Light glows solid red.

• Phone is ringing — Light “flutters” cont in uo u sly.

• Phone has at least one new voice mail message — Light blinks. For example, if a user is wearing a handset, it can be difficult to know whether he/she is on a call.

Therefore, just look at the status indicator lamp — if it’s glowing solid red, the person is, indeed on a call.

Note: If more than one of these three conditions is true at the same station, the light w ill behav e according to

the following priority: off-hook, then ringing, then new voice mail. H ere’ s an example. You have a new voice mail message waiting, which makes the l ight blin k. How ev er, if the phone begins to ring, the light will “flutter” continuously because ringing has a higher priority than new voice mail; and, if you then pick up the handset or press SPEAKER to take the call, the light glow s solid red because th e of f-h ook condition has the highest priority of the three conditions.

Optional voice mail feature: Guest mailboxes

Important: This is a special, optional feature not explained in the tutorial. Be sure to get your guest mailbox

number from the Administrator .

Guest mailboxes (300–489) are perfect for person ne l such as ou tside sales or manufa ct u ring personnel who do not have an internal extension assigned to them but still need a mailbox. You can handle a guest mailbox as it were a regular extension (i.e., list it in the directory, assign a programmable feature key for transfer to it, etc.).

Note: A guest mailbox must have at least one personal greeting recorded to be activated and, th us , able to

accept messages.

Personal greetings

You can record up to three different personal greetings in your own voice indicating your availability to return calls. Also, you can change the personal greetings as often as necessary by recording over a previously recorded personal greeting. (See “Select personal greeting,” page D.1, to learn how to program these greetings.)

Programming your guest mailbox from an ESI Feature Phone

Press PROG/HELP , then the mailbox number and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up.

Initially, your mailbox has a generic greeting: “Y ou ha ve rea che d the mail bo x for ext en sion xxx. Dial 0 to reach the operator or begin recording at the tone.” You can record up to three different personal greetings in your own voice indicating your availability to return calls. To record a personal greeting, press PROG/HELP 1 and then follow the instruct io n s you’l l he ar.

Tip: If necessary, review “Personal greetings” on page D.8, for options and sample greetings.

(Continued)

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You can change any personal greeting as often as necessary , by just recording over a previously recorded personal greeting.

Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting all

the greetings not only doesn’t revert to the initial default greeting, it also will turn of f y our mail box.

Select the desired greeting number — 1, 2, or 3. The current greeting will be played followed by prompts to re-record, delete, hear again, or select as the current greeting by pressing #.

1 Record personal greeting

Begin recording at the tone, press 1 to stop. The new personal greeting automatically replaces the previous greeting.

Important: Your mailbox will w ork only if at least one personal greeti ng exists for it. However, a 12-Key

Digital Feature Phone must also have code 579 (VOICE MAIL) programmed on a programmable feature key.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion. (See “Important” note, above.)

3 Hear current personal greeting

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(This page included for pagination purposes only.)

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E.1

12-Key Digital Feature

Available lines

ESI Feature Phone operation

Display

When your phone (or station) is not in use, the display will show the current date and time, activated features such as DND (do not disturb; see “MUTE/DND,” page E.2, call forward, etc.) and for a 24-Key Digital Feature Phone, the system’s current line usage.

Each block on the bottom line of the display will represent an individual line

24-Key ESI Feature Phone

Phone

(as in the examples, right). Incoming calls usually are assigned beginning with Line 1 at the far-left line indicator. Outgoing calls a re assi gn ed fro m th e



highest numbered line beginning at the far right.

Lines in use



As you use your ESI Feature Phone, its display changes frequently to give you detailed information during call processing and voice mail operations.

Caller ID

If you subscribe t o Calle r ID fro m you r te le ph on e se rvi ce p rovi de r, the phone’s display will show an outside caller’s name and/or number. caller status — such as UNAVAILABLE, PRIVATE or NO DATA SENT.

In some instances, the service provider can send only a general

Keys

Programmable feature keys

The programmable feature keys at the top of the phone — 12 on th e 24 - Key ES I Fea tu re Ph one an d nine on the ESI 12-Key Digital Feature Phone — have been pre-programmed by the installer. You may wish to add to or change some of these keys to perform different functions explained throughout this manual. Press PROG/HELP to verify current settings (see page C.1).

Note: Key codes for VOICE MAIL, CONFERENCE, and MUTE/DND for a 12-Key Digital Feature Phone must

be programmed on a programmable feature key to use these functions. See page F.7.

If you don’t subscribe to Caller ID, the LCD will show which line is receiving th e call, instead of th e caller’s name or numbe r.

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Fixed-feature keys

The fixed-feature keys on the phone are permanently labeled as to their usage. The FLASH/RDL and MUTE/DND keys both have dual pu rpo s e s; you r ESI pho ne sy st em will govern this by per mit t in g on ly

the appropriate function when either is pressed, depending on the circumstances at that moment. The different phone models have some different fixed-feature keys.

Note: The fixed keys on the 24-Key Digital Feature Phone vary from those on the 12-Key Digital Feature

Phone. The 12-Key Digital Feature Phone’s progra mmable feature keys can be set for certain optional features (described on page F.7) that come as fixed-feature keys on the 24-Key Digital Feature Phone.

Keys’ LEDs (lamps)

The LEDs (light-emitting diodes), or lamps, associated with the p rogrammable and fixed key s aid in determining the status of their function. In general:

• Green indicates a function associated with your phone.

• Red indicates an occurrence at another station.

• A solidly lit lamp indicates in-use status.

• Blinking indicates an action, such as ringing or holding, is required; a fast blink calls for immediate action.

As an example, a blinking red key is a call ringing at another st ation; blin king gree n signifie s ringing at your station. (See also “Line keys,” page F.7.)

SPEAKER key and speakerphone operation

For hands-free conversation, use the SPEAKER key. When an outside call rings, you can press SPEAKER to connect to the caller via your phone’s built-in speakerphone. This lights the SPEAKER

key’s LED. Or, while using the handset, you can switch a call to the speakerphone by pressing SPEAKER and hanging up the handset. (To revert to the handset from speakerphone mode, lift the handset again.) To perform group listening — i.e., have a handset conversat io n a long with the caller’s voice broadcast over your speaker — press SPEAKER while on a handset conversation but do not

hang up the handset.

Hands-free answer (internal calls only)

You can program your phone to enab le o r di sabl e ha nds-fre e ans wer — press PROG/HELP 3 5. With hands-free enabled, an internal call to your station generate s a short ring and a double conne ct tone, then automatically connects the caller to your speakerphone. With hands-free disabled, an internal call to your station generates a single-ring cadence; outside calls ring with a double-ring cadence.

Note: The 12-Key Digital Feature Phone only supports hands-free li stening. You must pick up the handset to

respond to the caller.

Volume/scroll keys

The two smaller keys just above the dial p a d la bel ed ▼ and ▲ serve two purposes:

• Adjusting the volume heard through the handse t an d sp ea ker — Your phone will main tain the chosen volume setting until you change it.

• Serving as scroll keys for operations (such as Esi-Dex or programming) that may show several entries on the display, such as special characters: #, , P, and F.

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MUTE/DND key

To disable your handset or speaker microphone during a conversation (either with the handset or speaker), press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink rapidly and the displ ay shows “MUTED.”

When your phone is idle and you wish to make sure its calls go straight to voice mail, press MUTE/DND to toggle your phone in or out of DND (do-not-disturb) mode. The display will show DND and the

MUTE/DND LED will glow amber.

Note: If you press MUTE/DND while your phone is ringing, this forwards the call to your voice mailbox (see

“Voice mail operation,” on pa ge D.1) and y our st ation will be placed in DND.

Note: On stations with a 12-Key Digital Feature phone, a programm able feature key must be set to 578 for

Mute/DND capability. For more information, see page F.7.

Soft feature keys

Soft feature keys are dynamic: when used, they constantly change your ESI Feature Phone’s status. These soft keys, located under the display, include ESI-DEX ▲). Along with spoken and displayed commands, they guide you through the use of Esi-Dex (page F.1), various programming activities and controlling the volume of your phone’s handset and speaker.

, PROG/HELP and scroll keys (▼ and

Dial tone

When you first lift your handset, you will hear an internal dial tone that allows you to call ot he r stations or perform other internal functions. T o gain an outside di al ton e , di al 9 (or 8 or 7)

or press a programmable feature key that has been set as a line key. (A line key, when pressed, automatically gains an outs id e line . Co n sult you r Sy ste m Admini st rat or i f y ou hav e qu e sti on s. )

Basic phone use

Outside calls

To ans wer (double-ring cadence): Lift th e hand se t or press SPEAKER. To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9 (or 8 or

7) to be assigned an ou tside dial tone . To hang up: Replace the handset or — if using the speakerphone —

press SPEAKER.

Internal calls

To answer (single-ring cadence): In hands-free mode, answer directly through the speakerphone or pick up the handset. Or, to answer a ringing call, lift the handset or press SPEAKER.

To place: Lift the handset and dial the extension number or press a station key (see “Direct station select,” below).

To hang up: Replace the handset or press RELEASE or pre ss th e st a tio n key agai n or — if using the speakerphone — press SPEAKER.

Shortcut for either outside or internal calls: If you press a station key or dial an ex tension number, the phone system automatically activates

the speakerphone.

Not available on the 12-Key Digital Feature Phone.

What you dial to reach an outside line depends on your system’s particular setup. If you’re not sure, consult your administrator.

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Direct station selection

Programming some of the programmable feature keys (see pp. C.2) as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’ LEDs indicates the status of the station assigned to each key:

If a station key’ s LED is . . . The station assigned to that key is . . .

Unlit Red; steadily lit Red; blinking Green; steadily lit Green; blinking Amber; steadily lit

To call another station programmed into one of your station keys:

1. Press an available (unlit) station key .

2. The called station will sound a short ring followed by a double connect tone.

3. The phone system will activate the called station’s speakerphone (or the station will ring if that station’s user has hands-free answer disabled).

4. To disconnect when finished, do one of the following: (a.) Replace the handset.

or (b.) (if in hands-free mode) Press the station key again. or (c.) Press SPEAKER (if in hands-free mode).

If you press a key for a station that’s in use (red; steadily lit), you will “camp onto” the station, where its Feature Phone’ s di splay will tell its user that you ’ re waitin g (see “Call wa iting , ” p age E.7) .

Available; currently unused In use Ringing from another call Connected to you (including via voice mail) Ringing from your call In DND mode

If you press a key for a station that’s in DND (amber; steadily lit), you’ll be forwarded directly to the person’s mailbo x.

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Transferring an outside call . . .

. . . to another station

Blind transfer

1. While connected to an outside call, press a station key (or press TRANSFER and then dial the

extension number).

2. Hang up immediately to perform a blind transfer.

Note: If the called person does not answer, the caller will be forwarded either to the called person’s

mailbox or another destination the Installer has program med.

. . . to a voice mailbox

T ransferring a caller to a mailbox to leave a message

1. Press VOICE MAIL and the appropriate station key — or, if your phone has no station key

programmed for this destination, press VOICE MAIL and TRANSFER, and then dial the extension number.

2. You and the caller will be connected to that user’s personal greeting. You may choose either to

hang up immediately or listen to a portion of the personal greeting (i. e., to assure you rse l f that y ou have placed the caller into the correct mailbox).

Note: Regardless of when you hang up, the caller will hear the entire personal greeti ng. To insure the privacy

of the message, you will automatically be disconnect ed at the r ecord tone.

T ransferring a user to his/her own mailbox for message pickup

You can transfer a user who’s calling from the outside directly to his/her mailbox for message pick-up by pressing VOICE MAIL  and the appropriate station key, or dialing the mailbox number an d hang ing up .

. . . to the main greeting

To transfer an outside caller to the main greeting, press VOICE MAIL and hang up.

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Conference calling

Note: On stations with a 12-Key Digital Feature phone, a programm able feature key must be set to 570 in

order to initiate a conference call. For more information, see p a ge F.7.

To create a conference call:

1. Establish the first call.

2. Press CONF to place the call on hold.

3. Place a second call as you normally would.

4. Once connec ted to t he se con d cal l, pre s s CONF again t o conn ect all o f y ou to get her.

Notes: Repeat these steps to add a fourth member to the conference.

A total of 24 members can be in conferences within the system at any one time; however , no m o re than four members can be in a single conference.

If the newest added-on members does not answer, press his/her station key again or press

FLASH/RDL to return to the original conferees. If you place any incoming caller on hold or exclusive hold (see “Hold/exclusive hold operation,” page E.8), you can add that caller, as well, to the conference

by pressing CONF, retrieving the call from hold (or exclusive hold) and pressing CONF again. Any member of the conference can drop out by simply hanging up. However, when the station that

created the conference hangs up, all members in the conference are disconnected. Individual stations or lines connected to the conference can be dropped from the conference by pressing their station or line key (lit green).

Note: Your installer or System Administrator may have enabled trunk-to-trunk conferencing (unsup erv ised

conferencing) for your station. If so, the step s to initiat ing su ch a conference are the same as for performing any other conference (see above); the difference is that you may hang up, thus exiting the conference, but the remaining members won’t be disconnect ed. (If this feature isn’t enabled, your hanging up disconnects all members.)

Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK CONNECTIONS

WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH SYSTEMS, INC. BE LIABLE FOR ANY DIRECT , INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER COSTS OR DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.

Call forwarding

Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls to another station or another user’s mailbox.

On an ESI phone:

1. Di al 5 6 5.

2. Dial the extension number (or VOICE MAIL and then the mailbox number) t o whi ch th e system should forward all calls.

Note: If the forwarded-to station is busy or does not answ er a forw arded call, the call w ill be returne d to

your mailbox.

If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding key to automatically turn forwarding on and off. If you always forward to the same extension, you can program a key with both 5 6 5 and the extension number. (For more information, see “Programmable feature keys,” pp. C.2–C.3.) The call forwarding key will be solid green to indicate that it is active.

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Call waiting

If you have enab led ca ll wa itin g for your stati on (PROG/HELP 3 1) and a secon d call co mes in while you are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a second call is waiting. You can ignore the call waiting and it will be transferred to your mailbox (or other destination set by th e in staller).

To toggle between the two calls, press FLASH/RDL, or quickly press the hook switch. To drop either call, press the hook swi t ch whi le con nec te d to t he call to be drop ped: th i s di sconn ects the call and automatically re-connects you to the other call.

Call waiting display

Be sure to check the display when you’re using call waiting. Initially, the first line shows the name or number of your original call (dependin g on how the call was create d) and the call du ration. The seco nd line shows the name or numbe r o f th e call wai ti ng alo ng wi th the dur a ti on of tha t call . Th e ar row on th e di spl ay will move between the first and second lines, indicating to which call you are connected. A 12-Key Digital Feature Phone will only show the first caller. Even if you hang up from the first call, the second caller’s information will not display. Here’s an example:

1. Y ou’ re co nn e cted to XYZ Comp a ny, when you hear a beep an d see th at Joe Smi th is call in g:

24-Key Feature Phone

(In this example, Joe’s call is being transferred to you; it’s been in the system for 31 seconds.)

2. You press FLASH/RDL and are connected to Joe. Note how the arrow moves to indicate the

change of connection:

24-Key Feature Phone

Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or numb er. If Caller ID

is used, in some instances the local telepho ne serv ice prov ider will only show a general caller status such as Unavailable, Private, or No Data Sent.

Station-to-station call waiting

You can call, or transfer a call to, anot he r station that is i n us e (a s indi ca te d by the fact th at its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display, as explained in “Call waiting display” (above). If the person ignores the call waiting, your call or the transferred call will be forwarded to the person’s mailbox (or other destination set by the installer).

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Oldest

(and recalling) Newest

Oldest (and recalling) Newest

Background announce feature1

During call waiting, you can also make a brief, private background announcement to the station's earpiece (if its user has enabled the background announce feature; see “Station options,” page C.4). A background announce key must have been programmed at your station by programming code 5 6 9 at a programmable feature key (see pp. C.2–C.3).

1. During call waiting (as described previously), press and hold the programmed announce key to speak; the key will glow green if background announce is permitted or red if it isn’t permitted. The called station will hear your voice over the outside person’s voice. The outside caller, however, cannot hear you. The called person can respond by pressing FLASH/RDL, which places the original call on hold .

2. Release the key when you are finished speaking.

Note: The background announce feature works only betw een ESI Feature Phones2 — and only if (a.) the

called person has allowed call w aiting and background ann ou nce and (b.) the cal led person i s using his/her handset. The background announce key will be green (if these conditions are met), indicating that a background announce can be made.

Hold/exclusive hold operation

The difference between hold and exclusive hold

Your ESI Feature Phone lets you put a call on either hold or exclusive hold. Each puts a call into a standby mode, but here’s the difference between the two:

• Hold

• Exclusive hold

allows anyone on the ESI phone system to retrieve the call. Users connected to outside calls can press HOLD to place the call on hold. The system identifies held calls as being in numerically identified lines — e.g., “Line One,” “Lin e Four,” etc. For example, if you need to transfer a call to another station and know the person is in the building but not at his/her desk, you might page him/her to pick up a “call on Line One.”

keeps the call only at the station where the user pressed HOLD.

Hold

To place a call on hold

While on an outside call, press HOLD to pla ce t he ca ll on hol d . The HOLD key LED will light solid red on your ESI Feature Phone and will blink red on all other phones. Also, the second line of your ESI Feature Phone’s display will show the qu an ti ty, and numerical line ident i fi cati on s, of th e call s curre nt ly on hold throughout your ESI phone system:

24-Key Feature Phone

Not available on the 12-Key Digital Feature Phone or C-Class with Integrated Answering Machine.

I.e., non-ESI analog phones on the system can neither send nor receive background announcements.

On previous ESI systems, this feature was called park.

On previous ESI systems, this feature was called just hold.

12-Key Feature Phone

Calls holding

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E.9

To retrieve a h e ld c all

To re trieve a hel d call fro m t he same ES I Feat u re Phon e w he re i t w a s put on h old , press HOLD again and dial the appropriate li ne numb er (using the display for refe rence) . To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the appropriate line number. After call retrieval, the Feature Phone display will update to show lines currently holding calls.

Note: If your phone has any line keys programmed (see pp. C.2–C.3), each will blink red when a call is on

hold on its lines; in such cases, just press th at line k ey to retriev e the held call.

After you press HOLD, the display will help you choose the line number to retrieve: the top row will show how many calls a re on hol d and the se cond row will show all held call s in the sy ste m. New ly hel d calls are added from the right side of the second row.

Note: If more calls are on hold than the display can show, each side of the display’s second row will show an

arrow, indicating that more line s have calls on h old. Press the corresponding scroll key (either ▼ to scroll to the left or ▲ to scroll to the right) to view the other line numbers where calls are holding.

Exclusive hold

To place a call on exclusive hold

To place an outside call on exclusive hold on an ESI Feature Phone, press HOLD for at least one second. The display will briefly appear as follows . . .

24-Key Feature Phone

12-Key Feature Phone

. . . and then retu rn to its normal stat e. Thi s excl u siv e ho ld wil l cau se th e HOLD key to light solid red on just that Feature Phone (i.e., where the key was pressed) and none other in the system.

To retrieve a call from exclusive hold

To reconnect to a call from the ESI Feature Phone where the call was placed on exclusive hold, you may do any of the followi ng :

(a.) From a phone idle state, press HOLD for at least one full second. (b.) Press the blinking programmable feature key (see pp. C.2–C.3) that you know is pre-programmed

for that outside line. This will reconnect you immediately to the call.

(c.) Press HOLD briefly and dial the appropriate outside line number. Only the ESI Feature Phone

where the call was placed on exclusive hold will display an “E” next to the line (identified by number) on which the call is holding. (That line number won’t appear on the hold display on any other ESI Feature Phone, because no other Feature Phone can retrieve that call.) In the example below, the Feature Phone has a call on exclusive hold on line 9.

24-Key Feature Phone

12-Key Feature Phone

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ESI Feature Phone operation User’s Guide

E.10

Paging

Your ESI phone system can be programmed to allow paging through an overhead paging system and/or paging through some (if page zones have been created) or all of the system’s Feature Phone speakers.

Overhead paging

Station number 199 is designated as the overhead paging port. If the ESI phon e syst em ha s be en connected to an overhead pa ging syste m, you can pag e by dialin g 1 9 9 and maki ng y ou r a nno unce men t after the tones. I f you frequ ently pa ge, assign 1 9 9 to a programmable feature key (see pp. C.2–C.3).

Paging through phones

Press PAGE 0 to page through all of the ESI Feature Phone speakers. Press PAGE and then 1, 2, or 3 to access a p rogra mmed paging zone. (See t he ad ministrator for a li st o f p ag e z one s.) The Installer may have added an overhead page system to one or more of these page zones.

Note: Phones in use or in do-not-disturb mode will not carry a page through their speakers.

To page for pickup of an outside call

To page someone to pick up an outside call:

1. Place the call on hold by pressing HOLD.

2. Verify the line number from the display.

3. Page the person and announce the hold location for retrieval. For example: “Sarah, you have a call on Line Two — Sarah, Line Two, please.”

Call pickup

From your station , you can answe r a call ringi ng at anothe r st ation or depa rtmen t by pressing  and then either dialing the extension or (if the destination is programmed into one of your keys; see “Programmable feature keys,” pp. C.2–C.3) pressing the station key for the ringing station.

During night mode (see page F.8), if a night bell is in use in ste ad o f the ni gh t au t o at te nd ant , p ress

PICK UP 0 to access the ringing out s ide cal l.

Optional features

Live outside calls

If your station has been designated to receive live outside calls — i.e., those that have neither come through the auto attendant nor been transferred — your ESI Feature Phone will: (a.) Display that you are receiving an outside call (b.) Ring with a double cadence (internal calls ring with a single cadence).

While you’re on a call , addi tio nal liv e cal l s to y ou r st at io n will ring with a subdu ed ri ng. To answer any additional calls, you must do one of the following:

• Disconnect from the current call.

• Transfer the current call.

• Place the current call on hold.

Note: If your station is able to receive both live outside cal ls and call s transferred to y ou from the auto

attendant, you may wish to turn off call waiting at y our station (to avoid confusion between a call w aiting tone in your earpiece and a subdued ring from a live outside c all).

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User’s Guide ESI Feature Phone operation

E.11

Operator station

If your station has been designated as the operator station, you will also receive calls when a caller dials 0 in the auto attendant or from a station.

Your display will indicate that t he call ri ngi ng is one o f the fo llow i ng :

• A call for the operator — Someone dialed 0.

• A call for your extension — Someone dial your extension number. As the operator, you may be responsible to manually change the Day/Night Mode of the system; if so,

you must program a programmable feature key to perform this (initially, the upper left key will be the day/night mode Key). Each time the key is pressed the display will change: DAY, NGT,, HDAY or

AUTO.

operate in the selected mode until you manually change it again.

If you select DAY (day mode), NGT (night mode), or HOL (holiday mode), the system will

AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.

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E.12

(This page included for pagination purposes only.)

Page 41

User’s Guide Special keys

F.1

Special keys

FLASH/RDL

The FLASH/RDL key serves several purposes:

• Getting a fresh dial tone without replacing the handse t — When connected to an outside line, press

FLASH/RDL to automatically disco nnect and re ceive fresh outside dial tone.

• Sending a flash hook signal — If operating behind Centrex

transmit a flash hook signal automatically to either the phone company’s central office or the host PBX. Either may use this signal to provide you with additional features.

• Toggling between calls — If you hear a call waiting tone while on a call, press FLASH/RDL (or

press quickly pre ss th e ho ok sw i tch ) to to ggl e betw e en the tw o call s.

• Automatically call a stored name and number as shown below:

T o ... Press FLASH/RDL ...

Redial the last number called

Automatically respond to a message

When your station is idle

. . . or . . .

After first lifting the handset or pressing SPEAKER During message playback with Caller ID

or a PBX, press FLASH/RDL to

Note: On any Digital Feature Phone, the hook switch acts a s the FL ASH and RELEASE key. Press the hook

switch once quickly for FLASH. Hold it down for one second for RELEASE (disconnect).

Esi-Dex2

Esi-Dex (“easy Dex”) i s a pow e rful fea tu re t hat l ets you access and aut o -dial sto red names and nu mbe rs. You may access names and numbers from as many as three different Dexes (i.e., indexes):

Dex Source

Personal Dex Station Dex System Dex3

Names you’ve stored for your use (see “Adding names to your Personal D ex,” below) All station, department, and guest mailbox names programmed by the Installer All system speed-dial names set up by the System Administrator

A special service your phone company may offer. See your administrator for further details.

Not available on a 12-Key Digital Feature Phone.

The System Dex is available only if the System Administrator has programmed system-wide speed-dial numbers.

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Special keys User’s Guide

F.2

Auto-dialing using Esi-Dex

. . . On the 24-Key ESI Feature Phone

1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex:

2. Choose the desired name from the selected Dex, using one of the two following methods:

Press repeatedly ... T o ...

▼ or ▲(scroll keys) (A dialpad key ) Scroll through only the names that correspond to the three letters on the key

Scroll through all names in the list from the beginning or end

3. When the desired name and number appears . . .

. . . press ESI-DEX again to dial the number.

Adding names to your Personal Dex

You can add names to your Personal De x by us in g ei th er t he Caller ID method or the manual method.

Caller ID method (on the 24-Key Feature Phone)

Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during message retrieval) press ESI-DEX to automatically store the name and number in your Personal Dex. The display confirms:

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User’s Guide Special keys

F.3

Manual method

While your station is idle, press ESI-DEX until prompted to “ADD-A-NAME” . . .

. . . and then enter the name and the number as prompted.

Note: If needed, press PROG/HELP for assistance.

1. To enter each character for the name, press the dial pad key that includes the desired character.

The key’s possible character entries will change each time you press the key.

2. When the desired character appears, press # to confirm its entry. The cursor will move to the next

character position. Use ▼ and ▲ (the scroll keys) to back up or to insert a space.

Example: To enter a B, press 2 twice (the possible options through which to scroll are A, B, C and 2). Wh en

B appears, press # to confirm and mov e to the next entry.

3. Repeat steps 1–2 until the name is complete. The name may contain up to 15 characters (a space

is a character, too).

4. Press # again when finished entering the name.

5. Now, enter the number — including, if necessary, the line access code 9 (or 8 or 7). To insert a special character, press the right scroll key (▲) to select the desi red speci al cod e: # ,

 , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry.

Code What it produces

# # DTMF tone



 DTMF tone F Flash hook P 2-second pause

Use the down arrow key (▼) to backspace. Once the number is saved you can use the scroll keys to move back and forth to view the number.

To edit the number, you must delete it and enter the correct number.

6. Press # to confirm the entry.

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F.4

Deleting names from your Personal Dex

1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex:

2. Choose the desired name from the selected Dex, using one of the two following methods:

Press repeatedly ... T o ...

▼ or ▲ (scroll keys) (A dialpad key ) Scroll through only the names that correspond to the three letters on the key

Scroll through all names in the list from the beginning or end

3. When the desired name and number appears . . .

. . . delete the entry by pressing either  or HOLD.

Using Esi-Dex: An example

Let’s say you’ re on a call with the XYZ Comp a ny — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the information has been stored. described below for each model of ESI Feature Phone.

1. Press ESI-DEX until you see PERSONAL DEX on the display.

Then, to call the XYZ Company in the future, use Esi-Dex as

2. Press 9 (W X Y). The display will show the first stored name that starts with W, X or Y.

3. Continue to press 9 until XYZ COMPANY appears in the display.

4. Press ESI-DEX again. This dials the number for the XYZ Company.

Important: The number dialed (if stored from a Caller ID) will be the number for the actual line used by the caller,

and may be different than the caller’s listed number. Additionally, some local calls may not be autodialed correctly, depending on the limitations of y our area’s local dialing plan. You may wish to create a manual listing for these. Consult your administrator if you need further assistance.

If the number is already in your Personal Dex, the message ALREADY STORED will appear on the display. This indicates

Esi-Dex has prevented storing the same number multiple times.

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User’s Guide Special keys

F.5

System speed-dialing with Esi-Dex

If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explai ne d in th e fo reg oi ng discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699).

Example: If an out-of-town factory location has been programmed as system spee d-dial ac ces s numbe r 605,

you can lift the handset, receive internal dial to ne, dial 6 0 5 and this w ill automatica lly dial th e factory’s number . You may also program 605 (in this ex ample) as a programm able feature key (see page C.2).

Override ring1

The override ring feature lets you place a call — station-to-station, outside line — or leave a voice message when another call is ringing.

Placing a call using the override ring feature

First, program a feature key2 to be an Override Ring Key — by assigning to it the function code 5 8 0. Then, to bypass an incoming station or line call:

1. Before you begin the call, press the Override Ring Key you programmed. When you do this,

don’t take the handset off-hook and don’t press either a pre-assigned headset key (see F.8), a preprogrammed line key or SPEAKER.

2. Once you receive dial tone, pick up the handset and proceed with your call as you normally would.

The incoming call will be rerouted to the forwarding destination (such as your voice mailbox) your Installer or Syste m Administrato r has set fo r your station.

Notes: Any other feature keys not mentioned above will neither answer a call nor initiate the override

ring feature. Use of the Override Ring Key also overrides any outside dial to ne preference (see p age F.6) that may have been set for your station.

Not available on a 12-Key Digital Feature Phone.

See “Programmable feature keys,” pages C.2–C.3, for full details.

The override ring feature has no effect on calls ringing in from a hold recall, or a queued line.

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F.6

Message monitor mode (live call screening)1

Message monitor mode, also known as live call screening, lets you hear a caller leaving a message

in your mailbox, just as with your home answering machine. You turn this feature on or off as part of user programming — PROG/HELP 3 6. While you hear the caller through your speaker, you have the following options:

Option Result

Lift the handset You intercept the call Do nothing The system records the message to your mailbox for your later retriev al Press MUTE/DND

Note: During monitor mode, you will hear a call ring, then subdued ringing while the caller is hearing your

personal greeting, then their message. Y ou can intercept the call at any time.

Temporarily mutes your speaker (the system cont inues to record t he messa ge to your mailb ox)

Personal greeting reminder

If you frequen tly change your persona l greeti ng, u se this option; it se ts y our station to re mind you o f your current greeting. The first time you use your phone afte r it has been idle (for the period you set in this function), the system automatically plays your current greeting (and gives you the option to change it). The range is 0 (no re minder) to 500 hours. To set this, press PROG/HELP 3 2.

Example: If you change your personal greeting only when out of town for a few days, set the reminder interval

to 60 hours; you’ll be reminded if your phone has not been used for three day s. If it’ s Friday, set the reminder for 36 hours and you will be reminded the upcoming M onday morning or if y ou are aw ay for a couple of days. If you change your greeting several times a day, set the reminder for about 3 hours.

Headset operation2

You can use your phone with a headset connected to the handset jack. You must have a headset key programmed as one of your programmable feature keys (see “Other feature keys,” page C.3) that you’ll use to connect or disconnect from a call. The key will blink green when a call is ringing and glow green when connec te d.

You turn Headset Mode on or off as part of user programming (PROG/HELP 3 3).

Outside dial tone preference

If you make mostly outside calls, you may find this setting helpful. It tells your station to connect automatically to an available outside line; i.e., you don’t have to dial 9 (or 8 or 7) before the phone number. Therefore, when you lift the handset or press SPEAKER, you will immediately receive an outside dial tone from the highest-numbered line available to you.

Note: To place an internal call while in this mode, press the appropriate station key or (a.) press TRANSFER

to switch to internal dial tone and (b.) then dial the extension nu mber.

Not available on a 12-Key Digital Feature Phone or C-Class system with Integrated Answering Machine.

Not available on a 12-Key Digital Feature Phone.

This aspect (i.e., that it’s always the highest line available to you) can’t be changed.

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User’s Guide Special keys

F.7

Line keys

If some of your programmable feature keys have been programmed as line keys (or you can program line keys using PROG/HELP 2), press an unlit key to access the line. An outside call transferred to your station can be answered by simply lifting the handset or pressing SPEAKER. You do not have to press the line key. The LED indications for the line keys are:

LED Line status

Solid red Solid green Blinking red Blinking green Slowly blinking red Slowly blinking green

Note: Dialing 9 (or 8 or 7) to be assigned a line automatically is alway s available.

Private line

If a private line has been assigned to your station, you must have a line key programmed (see pages C.2–C.3) in order to access it.

In use Connected to your station Ringing at another station Ringing at your station On hold by another station Held by you

Optional features

The following optional features may be accessible from your station. See the Administrator for details. In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use the feature. In some instances, you must use a programmable feature key to serve as an on/off key for the feature (see “Programmable feature keys,” page C.2).

• Other feature key s — If you enter one of the following feature codes, the programmable feature key

will serve as an enable/disable key for that feature. The Installer may have programmed certain stations for accessing additional features; consult regarding System Administrator for your access.

Code(s)

199 560 561 564 565

565YYY

568 570 571 572 573

575 and 576

578 579 580

Overhead page Day/night mode Service observing Headset Call forward Call forward to an extension Message monitor Conference Personal Greeting 1 Personal Greeting 2 Personal Greeting 3 Virtual Mailbox Mute/DND Voice Mail1 Override ring

Key usage

Note: Gray shaded items are the only key codes available for the 12-Key Digital Feature Phone.

Not available on the C-Class system with Integrated Answering Machine.

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F.8

Manual day/night mode (Code 560)

The system’s main greeting can be manually changed using a programmable feature key. Each time the key is pressed, the display switches among the following: DAY, NGT, HDAY (holiday) or AUTO.

Tip: To keep the system from being taken out of this mode, place it in auto and then delete the programmable

feature key’s programming.

Note: The administrator can also change the mode and/or re-record the holiday greeting remot ely to handle

unexpected closings, such as for inclement w eather.

Service observing (Code 561)

Your administrator may assign ser vice obser ving ca pab ili ty to those users who need to monitor others’ calls silently (e.g., in order to aid in quality assurance of call activity). To begin service observing, press the assigned programmable feature key (or dial code 5 6 1), followed by an extension number or station key. To discontinue observing, p ress th e sta tion key again o r ha ng up. While you observe a no ther st ati on ’s incoming call , y our di spl ay shows to whom that st at ion is co nn e cte d and how long the call has la ste d.

Note: The Administrator must aut hori z e serv ice observ ing for your station, and the Installer must program the

list of allowed extensions.

Headset key (Code 564)

This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see “Headset operation,” page F.6). Press the key to receive dial tone or to answer a ringing call. Press the key again or pre ss RELEASE to disconnect from the call.

Call-forward key (Code 565 or 565XXX)

If you frequently call-forward your phone (see “Call forwarding,” page E.6), you can program a programmable feature key as a call forwarding key to automatically turn forwarding on and off. If you always forward to the sa me extension , you can prog ram a key with both 5 6 5 and the extension number.

Message monitor key (Code 568)

Easily toggle the message monitor mode on or off with this key . (Otherwise, you can perform the toggle by pressing PROG/HELP 3 6 and following the prompts.)

Background announce key (Code 569)

During call waiting, you can also make a brief, private background announcement (see “Background announce feature,” page E.8) to the station's earpiece (if the station user has enabled the background announce feature). Hold down the key until you hear a beep, then begin talking; release the key when finished .

Personal greeting key (Codes 571–573)

These keys will provide for easy activation of one or more of your personal greetings (see “Personal greetings,” page D.1). The key's LED will be green for the associated personal greeting that is active. These keys can be used in place of or in conjunction with manual activation of the greetings in Programming mode.

These keys are also available on the C-Class system with Integrated Answering Machine, but only from the Master Station (mailbox 501).

AUTO indicates that the system will follow the day/night mode tables programmed by the Installer.

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User’s Guide Special keys

F.9

QuickPage (Code 577)

Normally used by an operator, this key lets you quickly put on hold, and page, a station user. While on an outside-line call, you can press a QuickPage key, then enter a station number (or press a programmable feature key programmed for an extension) and the system will automatically page the person

, then forwa rd th e call to the pe r son ’s voice mailbo x i f he /sh e do e sn’ t an sw er.

VOICEMAIL (Code 579)

Serves as a VOICEMAIL key on 12-Key Digital Feature Phones.

Override ring (Code 580)

The override ring feature lets you place a call — station-to-station, outside line — or leave a voice message when another call is ringing. For full details on use of this feature, see “Override ring,” page F.5

The system will access the paging zone for the extension and play the user’s name as recorded in the directory (if no name is

recorded, it will page by extension number) followed by the phrase “you have a call on hold” and the line on which the caller is parked — e.g., “John Doe, you have a call on line 21.”

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F.10

Special keys User’s Guide

(This page included for pagination purposes only.)

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User’s Guide Analog stations

G.1

Analog stations

If your station has been installed as an analog station, it will be able to use only a standard-type telephone. Because the phone isn’t digitally integrated to the phone system (like the ESI Feature Phones), its operation and capabilities will be different.

Tip: To use a cordless phone in conjunction w ith an ESI Feature Phone, program a progra mmabl e feature key

(565) to easily forward calls to the cordless phone when out of y our of fice. H av e the Inst aller p rogram the cordless phone’s station progra mming to forward calls not sent to the mailbox associated w ith y our ESI Feature Phone.

FLASH

A flash-hook, or FLASH — a momentary break in the connection — is required to perform many of the station operations below. You can generate a FLASH by momentarily depressing the hook switch (or, if your phone is so equipped, press the special key on your phone).

Placing calls

When you first lift the handset you will hear internal dial tone. Dial 9 (or 8 or 7) to access an outside line and dial the number. To place an internal call, simply dial the extension number, department number, etc.

Transferring calls

Transferring outside calls

While connected to an outside call, FLASH and dial the extension number. Hang up immediately to perform a blind transfer, wait until the called person answers, announce the caller and then hang up. If the transferred-to person does not answer, FLASH to be reconnected to the original caller.

Transferring a call to a mailbox

T o transfer an outside caller to another user’s mailbox, FLASH and dial # and the mailbox number. You and the caller will be connected to that user’s personal greeting. You may choose to hang up immediately or listen to a portion of the personal greeting to assure yourself that you have placed the caller into the correct mailbox. If not, FLASH to exit the mailbox and be reconnected to the original caller.

Note: Regardless of when you hang up, the caller will hear the entire personal greeti ng. To insure the privacy

of the message, you will automatically be disconnect ed at the r ecord tone.

Transferring a call to the main greeting

To transfer an outside caller to the main greeting, FLASH, dial # and hang up.

Transferring a user to his/her mailbox

To transfer to his/her mailbox a user who's calling from the outside to pick up messages, FLASH, dial , and the appropriate mailbox number and hang up.

If you're not sure about the installation of your station, contact your administrator.

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G.2

Conference calling

To create a conference call:

1. Establish the first call.

2. FLASH twice, rapidly, to place the call on hold .

3. Place a second call as you normally would.

4. Once connected to the second call, FLASH again to connect all of you tog ether.

Notes: To add a fourth member to the conference, FLASH once and then repeat steps 3–4.

A total of 24 members can be in conferences within the system at any one time; however , no m o re than four members can be in a single conference.

To remove or disconnect a conference you’re in, just hang up (disconnect). To cancel adding someone to a conference, hang up if:

• The phone is ringing the add-in member’s number.

• The add-in member answers the call (you will have only the option to disconnect).

• You’re routed to a voice mailbox (if it’s a station-to-station call).

In all cases, when the analog station disconnects to cancel the add-in member, the call will ring back and connect to the original station or outside line. You will be automatically reconnected to the threemember conference when canceling the addition of a fourth member.

Note: Once you FLASH twice to create a new conference, you can’t toggle between calls or transfer a

connection. This is the same w hen adding a fourth member to an existing conference.

Call forwarding

Your station has been pre-programmed by the Installer to call-forward your phone when it is busy or does not answer (usually to your mailbox). In addition you can temporarily call-forward all of your calls to another station or another user’s mailbox.

Lift the ha nd se t, dia l 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forwa rd al l call s.

Note: If the forwarded-to station is busy or does not answ er a forw arded call, the ESI phone system will return

the call to your mailbox.

To turn off call forwarding, dial 5 6 5 * without selecting a destination, and hang up.

Call waiting

If you have enabled call waiting for your station ( XXX 5 3, where xxx represents your extension number), you will hear a tone in your earpiece. FLASH to toggle between the original call and the call waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings, lift the handset and you will be reconnected to the other caller.

Call hold

This is used to place callers on hold for retrieval from any station within the ESI phon e sy stem.

Putting a call on hold

While on an outside call, FLASH and dial   . A short voice prompt will tell which line number the call is using; you will then receive internal dial tone.

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User’s Guide Analog stations

G.3

Retrieving a call from on hold

From intern al dial tone, dial   and the line number where the call is on hold. Dial   0 to answer the oldest held call in the system.

Hold recall

If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if your station is idle. Y ou will hear three short ring tones. Lift the handset; you will be connected to the held call.

If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two calls, FLASH (or hang up, wai t fo r ri ng , t he n an sw e r).

Paging

This function allows for paging through an overhead paging system and/or designated available telephone speakers. Press # and 0 to access al l avai la bl e st at io n s. Press # and 1, 2 or 3 to access a programmed paging zone.

Note: A page will not be sent to the speakers of phones in use. Tip: To page for pick up of an outsid e call, put the caller on hold by dialing   . A voice prompt will

indicate the line number . Then page the person and announce the line number for retriev al. For example: “John, you have a call on line 1. John, pick up lin e 1, please.”

Overhead paging

Call pick-up

A call ringing at another station can be picked-up by pressing  and dialing the extension number. Dialing  0 will answer the longest ringing outside call.

Voice mail operation from an analog station

The ESI phone system will provide accurate and timely messages. Others will become more comfortable leaving you voice messages if you pick-up and respond to your messages promptly.

Personal greetings

Initially, your mailbox has a generic greeting: “You have reached the mailbox for extension xxx, dial zero to reach the operator or begin recording at the tone.” You can record up to three different personal

greetings in your own voice indicating your availability to return calls. Example: Greeting 1: “Hi, this is Bill, I’m away from my desk or on the phone, dial zero for the operator, or leave

me a detailed message at the tone and I’ll respond to it promptly.” Greeting 2: “Hi, this is Bill, I’m out of the office, dial 122 for my assistant, leave me a message at the

tone, I’ll be checking in regularly.” Sample greeting 3: “Hi, this is [name]. I’m away from my desk at the moment. To reach the operator,

dial zero. Otherwise, leave your name and phone number at the beep so I can return your call.”

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Analog stations User’s Guide

G.4

Following is a list of options that you may wish to include in your personal greetings:

Option Instruction

0 1 8

XXX

Shortcut: When leaving a message in another mailbox, press 1 during the personal greet ing to adv anc e

directly to the record tone without having to listen to the remainder of the greeting.

To reach the operator To skip directly to the record tone To the main greeting

(if your system is using the built-in auto attendant) [An extension number of another user]

You can change the personal greetings as often as necessary by recording over a previously recorded personal greeting.

Warning: Deleting your personal greeting will not revert to the initial default greeting, but will turn off

your mailbox.

Message waiting indication

If you have new messages, you will hear a short prompt "You have messages" and then internal dial tone whenever you lift the handset to place a call. You can choose to retrieve your messages then or place the call.

Retrieving messages

You can pick up messages from your station, when away from the office or from another user’s ESI Feature Phone.

1. Lift the handset, and then dial  followed by your extension number. If calling from the outside, at the Main Greeting, press  and input your extension number or have the operator transfer you by pressing VOICE MAIL,  , and inputting your extension number.

2. If required, input your password. the ESI phone system will announce the number of new and old messages and will start playback of messages with the oldest new message and continue until all messages and recordings have played.

Note: If, while picking up messages, you receiv e a call waiting tone, hang up, lift the handset and you w ill be

connected to the waiting call. If you hang up during the playbac k of a mes sage, the mess age will be saved.

Voice prompted instructions will be played at the end of each message. Once you've learned these prompts (see the chart, “Functions available during analog station voice mail message retrieval,” on the next page) you can proceed more rapidly by pressing one of the following keys any time during the message or during a prompt.

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User’s Guide Analog stations

G.5

Functions available during analog station voice mail message retrieval

Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature

Phone (see page D.4).

Key Function Description

1 Pause Pauses for one minute or until 1 is pressed again. 2 Hear time/date

3 Reply

4 Back up (rewind)

5 A ccess user

programming

6 Move

7 Delete

8 Main greeting

Pauses the message, plays the time/date of when the message was left and resumes .

Replies to the originator of a message (if from a user in the system). Record your reply at the tone; press 1 to stop. You will be returned to your mailbox and the original message.

When pressed during message playback, rewinds 4 seconds for each key press. If pressed after the message has fi nished, it returns you to the beginning of the message.

Accesses user programming menu.

Moves a copy of the message to another user’s mailbox. To move the message without an introduction, press 6 when prompted. To add an introduction, press 1 when prompted. When you’ve finished your recording, press 1 to stop; You will be returned to the original message in your mailbox.

Deletes the message from the mailbox (see “Message Recycle Bin,” page D.7).

Goes to the main greeting (if your system is using the built-in auto attendant).

9 Save

9 9 Save as new

0 Oper ator

# To other mailbox



T o disconnect

Saves the message (it will be played as an old message t he next time messages are picked up).

Skips over a new message and leaves it as a new message (i.e., it will be played as a new message the next time you pick up messages). You must press the 9 key twice within two seconds.

Transfers you to the operator.

To leave a message in another user’s mailbox.

Always press  before hanging up (if you press it during playback of a message, the message and any other unsav ed messages will be saved).

Retrieving messages from another user’s ESI Feature Phone

Press VOICE MAIL,  , and dial your extension number. Follow the procedures described previously (see page G .4).

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Analog stations User’s Guide

G.6

Analog station programming

After logging into your mailbox (pressing  followed by the mailbox number), dial 5 to program.

Select personal greeting

Select the desired greeting number: 1, 2 or 3. The system will prompts to re-record, delete, hear, or select as the current greeting by pressing #.

1 Record personal greeting

Begin recording at the tone; press 1 to stop. The new personal greeting automatically replaces the previous greeting.

Note: Your mailbox will be disabled if no personal greet ing exists.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

War n ing: Don't delete all of your greetings. If you do, the system will turn off your mailbox until at least

there is once again at least one greeting.

3 Hear current personal greeting

Password

The password will apply to station programming, voice mail retrieval and certain other features (when activated).

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering 0 (zero) as the sole password will turn off the password requirement.

2 Delete current password 3 Hear current password 4 Password security level

Select one of th e fo ll ow in g p as sw o rd lev el s .

Selection Result

0 1

No password required for access from any phone Password required only for remote access, either off-premises or from other

stations within the system Password always required

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User’s Guide Analog stations

G.7

Off-premises message delivery

The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting to deliver the message/page).

The Administrator can also set for your station the:

• Number to be called or paged

• Delay period before attempting message delivery

• Number of attempts

• Interval between attempts (in increments of 30 minutes)

• "Quiet period” which suspends message delivery for late night, etc. If you have programmed both an off-premises delivery number and a pager number, the system will

prompt you to choose one of the following delivery options:

• Phone-only

• Pager-only

• No off-premises delivery

Phone delivery

Whenever it receives a new/urgent message into your mailbox, the system will call the number that you have programmed and play the prompt “You have messages; please enter your password.” The prompt will repeat three times before assuming that no one has answered and disconnecting.

Upon answering, enter your password (if no password is set, you must enter 0). You will then be connected to your mailbox and can proceed with normal message retrieval operation.

Note: A “” response instead of the password will cause the sy stem to suspend callin g until another new

message is received.

Pager notification

Pager notification can be programmed to operate as the sole notification method or in conjunction with phone delivery.

You can have the system call and activate your external pager whenever the first new message is left in your mailbox and repeat the page (at the interval programmed by the administrator) until all new messages have been retrieved.

Note: Inputting or deleting the phone number that is to be called for off-premise delivery or to activate your

pager will turn the feature on or off, respectively.

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Analog stations User’s Guide

G.8

Off-premises message delivery

1 Delivery options

1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery

2 Phone delivery

1 Enter phone number

Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., do n’ t add 9, 8 or 7) before th e nu mbe r.

2 Delete phone number

Deletes the current phone number.

3 Hear current phone number

Plays back the curr ent phone nu mber.

3 Pager notification

1 Enter pager number

Enter the pager number followed by # (24 digits maximum). Do not include an outside line access code (i.e., 9, 8 or 7) before the number.

2 Delete pager number

Deletes the currently programmed pager number.

3 Hear current pager number

Plays back the currently programmed pager number.

Message Recycle Bin (un-delete)

Each user’s most recently deleted 10 messages will be stored in a Message Recycle Bin to allow the user to recover messages that may have been deleted in error.

The most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restore the message to your mailbox as an old message.

Page 59

Index

▼/▲ keys. See Volume/scroll keys 12-Key Digital Feature Phone, A.3 24-Key Digital Feature Phone, A.2 Analog stations

Off-premises delivery, G.7 Programming, G.6

Voice mail operation s from, G.3 Attendant operation, E.1 1 Background announce, E.8 Background announce key, F.8 Basic phone use, E.3 Blind transfer, E.5 Call forward key, F.8 Call forwarding, E.6 Call pick-up, E.10 Call waiting, E.7

Background announce, E.8

Station-to-station, E.7 Caller ID, E.1 Conference calling, E.6

Analog stations, G.2 Day/night mode, F.8 Dial tone, E.3

Preference, F.6 Direct station select, E.4 DSS. See Direct station select Esi-Dex, F.1

Personal Dex, F.2

Deleting names from, F.4

System speed dialing, F.5 Exclusive hold. See Hold Fixed feature keys, E.2 Flash key, F.1 Guest mailboxes

Programming, D.8 Hands-free answer , E.2 Headset key, F.8 Headset operation, F.6 Hold, E.8

Difference between hold and ex clusiv e hold, E.8

Exclusive hold, E.9

Retrieving a call, E.9

Retrieving a held call, E.9 Integrated Answering Machine, C.1 Internal calls, E.3 Leaving messages, D.2 LEDs, E.2 Line keys, F.7

Private line, F.7 Live call screening (Message monitor mode), F.6 Live outside calls, E.10 Live recording, D.6 Manual day/night mode, F.8 Message light. See St atus Ind ic ator Lamp Message monitor key, F.8 Message monitor mode (live call screening), F.6 Message Recycle Bin (un-delete), C.6, D.7 Message retrieval, D.3

Off-premises delivery, D.6, D.7

Message(s) waiting, D.3 MUTE/DND key, E.3 Off-premises delivery, D.6, G.7 Operator station, E.11 Optional features, F.7 Outside calls, E.3

Blind transfer, E.5

Transferring, E.5 Outside dial tone preference. See Dial tone Paging, internal, E.10

Overhead paging port (199), E.10, G.3

Paging through phones, E.10

Zones, E.10 Password, C.5 Personal Dex. See Esi-Dex Personal greeting, F.6

Reminder, F.6 Personal greeting key, F.8 Personal greetings, D.1, G.3 Phone use

Basic, E.3 Playback of recordings. See Live recording Programmable feature keys, C.2, E.1 Quick Groups, D.2 Quick Move, D.6 QuickPage, F.9 RECORD key, D.6 Retrieving messages, D.3, D.5, D.7 Ring tone, C.4 Ring volume, C.4 Scroll keys. See Volume/ scroll key s Service observing, F.8 SPEAKER key, E.2 Speed-dial keys, C.2 Station key s, C .2 Station options, C .4

Station audibles, C .4

Ring tone, C.4

Ring volume, C.4 Status Indicator Lam p, D .8 System speed-dialing with Esi-Dex. See Esi-Dex Transferring an outside cal l, E.5 Un-delete. See Message Recycle Bin User programming

Exiting programming mode, C.1 Programmable feature keys, C.2

Select personal greeting, C.2 Voice mail, E.5 VOICE MAIL key, D.1 Voice mail operation, D .1 Voice mail programm ing

Integrated Answering Machine, C.1 Volume/scroll key s, E.2

Special character s, C.5, C. 6, F.3

Page 60

(This page included for pagination purposes o nly.)

ESI 12-Key Digital Feature Phone, 24-Key Digital Feature Phone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual