ESI 12-Key Digital Feature Phone, 24-Key Digital Feature Phone User Manual

ESI Feature Phone User’s Guide

for the IVX C-Class

0450-0329

Rev. A



Visit http://www.esiusers.com for up-to-date help.

About ESI

ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, T exas, near the internationally known “Telecom Corridor.” Founded in 1987, ESI designs and builds innovative telecommunications products for businesses like yours. Because of their powerful combination of value and features, ESI products are consistently recognized by industry publications and leaders. In fact, ESI also creates telecommunications products for major companies to market under their well-known brand names.

Visit ESI on the Web at http://www.esi-estech.com.

Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending. Product information contained herein is subject to change without notice. ESI is an ISO 9001-certified company.

Product details are subject to change without notice.

Table of contents

User’s Guide introduction ....................................................................................................................................... A.1

What it covers...............................................................................................................................................................................................A.1

How it’s arranged.........................................................................................................................................................................................A.1

Voice Mail options........................................................................................................................................................................................A.1

24-Key Feature Phone................................................................................................................................................................................A.2

12-Key Digital Feature Phone.....................................................................................................................................................................A.3

Connecting your ESI phone........................................................................................................................................................................A.4

Help mode (Verbal User’s Guide)............................................................................................................................B.1

User programming: An introduction...................................................................................................................... C.1

User programming menu............................................................................................................................................................................C.1

V oice mail operation................................................................................................................................................. D.1

Introduction...................................................................................................................................................................................................D.1

Personal greetings.......................................................................................................................................................................................D.1

Leaving messages . . ..................................................................................................................................................................................D.2

Moving and deleting a message.................................................................................................................................................................D.2

Off-premises “reach me”.............................................................................................................................................................................D.3

Message retrieval.........................................................................................................................................................................................D.3

Live recording...............................................................................................................................................................................................D.6

Off-premises message delivery..................................................................................................................................................................D.6

Message Recycle Bin (un-delete)..............................................................................................................................................................D.7

Status Indi cator lamp...................................................................................................................................................................................D.8

Optional voice mail feature: Guest mailboxes...........................................................................................................................................D.8

ESI Feature Phone operation .................................................................................................................................. E.1

Display..........................................................................................................................................................................................................E.1

Caller ID........................................................................................................................................................................................................E.1

Keys..............................................................................................................................................................................................................E.1

Dial tone........................................................................................................................................................................................................E.3

Basic phone use..........................................................................................................................................................................................E.3

Direct station selection.................................................................................................................................................................................E.4

Transferring an outside call . . ....................................................................................................................................................................E.5

Conference calling.......................................................................................................................................................................................E.6

Call forwarding .............................................................................................................................................................................................E.6

Call waiting ...................................................................................................................................................................................................E.7

Hold/exclusive hold operation.....................................................................................................................................................................E.8

Paging.........................................................................................................................................................................................................E.10

Call pickup..................................................................................................................................................................................................E.10

Optional features........................................................................................................................................................................................E.10

Special keys ...............................................................................................................................................................F.1

FLASH/RDL..................................................................................................................................................................................................F.1

Esi-Dex..........................................................................................................................................................................................................F.1

Override ring..................................................................................................................................................................................................F .5

Message monitor mode (live call screening)..............................................................................................................................................F.6

Personal greeting reminder..........................................................................................................................................................................F.6

Headset operation.........................................................................................................................................................................................F .6

Outside dial tone preferen ce........................................................................................................................................................................F .6

Line keys........................................................................................................................................................................................................F.7

Analog stations......................................................................................................................................................... G.1

Placing calls..................................................................................................................................................................................................G .1

Transferring calls..........................................................................................................................................................................................G.1

Call hold........................................................................................................................................................................................................G.2

Call pick-up...................................................................................................................................................................................................G.3

Voice mail operation from an analog station..............................................................................................................................................G .3

Analog station programming.......................................................................................................................................................................G .6

Select personal greeting..............................................................................................................................................................................G.6

Password......................................................................................................................................................................................................G.6

Off-premises message delivery..................................................................................................................................................................G.7

Off-premises message delivery..................................................................................................................................................................G.8

Message Recycle Bin (un-delete)..............................................................................................................................................................G .8

(This page included for pagination purposes only.)

User’s Guide Introduction

A.1

User’s Guide introduction

Accessing the rich ESI feature set is simple and easy through the straightforward design of all the new ESI feature phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced business phone.

You will be able to learn many of the features by simply using your phone; and this IVX C-Class User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits.

What it covers

• 24-Key Digital Feature Phone

• 12-Key Digital Feature Phone

How it’s arranged

• Section A — Introducti on and Pho ne Ill u st ra ti on s

• Section B — User help

• Section C — User programming

• Section D — Voice mail operation

• Section E — Phone operation

• Section F — Special keys and features

• Section G — Analog St ations

• Index

Voice Mail options

The IVX C-Class comes in three models, two with voice mail and one that offers an Integrated Answering Machine™. An Integrated Answering Machine functions like a traditional answering machine,

but with additional special features. Be sure to see page C.1 for more specific details. Consult your System Administrator if you are unsure about which C-Class system you have.

Introduction User’s Guide

A.2

feature key

)

PROG/HELP

feature key

for phone programming

) as well as access

to Verbal User’s Guide

)

Speaker

(pickup) key

)

24-Key Feature Phone

The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use.

Volume/scro l l keys

Status indicator light (pg. D.8)

ESI-DEX

(pg. F.1

P/UP

(pg. E.10

2-line, 32-character display

12 programmable feature keys (pg. C.2)

VOICE MAIL feature key (pg. D.1)

PAGE key (pg. E.10)

RECORD fixed feature key

(pg. A.36

and tutorial (pg. B.1

Fxed feature keys

(pg. E.2)

Hint: Y ou can perform direct programming by holding down a programmable feature key for at least two

seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys.

(pg. D.6)

Microphone for built-in speakerphone

User’s Guide Introduction

A.3

PROG/HELP

combo fixed feature key

for phone programming

as well as access

to Verbal User’s Guide

and tutorial

12-Key Digital Feature Phone

The 12-Key Digital Feature Phone includes the basic, most commonly used phone features.

Volume/scro l l keys

1-line, 16-character display

Speaker

9 programmable feature keys

P/UP (pickup) key

PAGE key

Fixed feature keys

Note: The following features are not available on the 12-Key Digital Feature Phone.

− Certain special features, see page F.1.

− Esi-Dex

−ACD operation

Note: A VOICEMAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine

programmable feature keys to utilize those features.

Hint: Y ou can perform direct programming by holding down a programmable feature key for at least two

seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed-feature keys.

Introduction User’s Guide

A.4

Lin

e cord

Connecting your ESI phone

Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside.

Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical

orientation of the phone — i.e., the part with the display is the t op.

Handset

to wall

Note: Use the wall mount hook (located under the handset) when the phone is in t he furthest upright position.

12-Key Digital Feature Phone 24-Key Digital Feature Phone

• Connects like a basic phone.

• Handset plugs into right-side jack.

• Line cord plugs into left-side jack.

User’s Guide Help mode (Verbal User’s Guide)

B.1

Help mode (Verbal User’s Guide)

Your ESI phone system’s Help mode (also called the Verbal User’s Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.

Tutorial

When your station is idle, press PROG/HELP, and then follow the spoken Help menu to:

• Learn how to use the phone • Hear a description of how any key is used

• Learn how to use voice mail features • Hear a complete tutorial on phone operation

Help during station programming

To hear a detailed description of a function you wish to program, press PROG/HELP while programming it.

Help during a call

Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help mode to hear a description of the function you wish to perform. When you exit Help mode, you will be reconnected to th e c al l.

While you are either in Help mode or programming your phone, your station will be temporarily placed in DND (see “MUTE/DND,” page E.2). Anyone calling your station while you are in DND will be forwarded to your mailbox (o r oth e r desti na ti on set by the in staller).

Exiting Help mode

To exit Help mode, simply hang up.

Visit www.esiusers.com for up-to-date help.

Help mode (Verbal User’s Guide) User’s Guide

B.2

(This page included for pagination purposes only.)

User’s Guide User programming: An introduction

C.1

User programming: An introduction

Voi ce p r ompts will play menu an d sub -menu op tion s to acce ss t he de sired fea tu re. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User programming menu” on the next page), you can quickly set any frequently used feature.

Programming help

During any of the programming steps, press PROG/HELP to hear a more detailed description of the feature and related programming options.

Exiting programming mode

To exit programming mode, simply hang up.

Answering Machine Members1 - MB501

The answering machine can record up to two simultaneous calls. When a message is left, the V oicemail key on the 12 or 24-Key Feature Phone will light. Messages can be retrieved by any authorized 12 or 24-Key Feature Phone or remotely from an off-premises location. Only one user can access the mailbox at a time. The system can also be programmed to either call an off-premises number to deliver messages.

The first member in the list is allowed to program the Integrated Answering Machine via the PROG/HELP key. This station is designated as the Master Station. Al l o ther use rs wil l on ly be abl e to play and delete messages. A 12 or 24-Key Feature Phone can be installed on an extension in the

member list.

User programming menu

Below is a user programming menu overview for the 12 and 24-Key Digital Feature Phones.

Overview

1 Select personal greeting 1 Record 2 Delete 3 Hear

2 Programmable feature keys (Station keys, line keys, speed-dial keys, other feature keys)

3 Station options

1 Call waiting/background announce 2 Personal greeting reminder 3 Headset operation 4 Outside dial tone preference 5 Hands-free answer 6 Message monitor

Note: Background announce and selections 3, 5, and 6 under Station Options are not available on a 12-Key

Digital Feature Phone.

4 Station audibles

1 S tation ring tone 2 Station ring volume 3 Message ring

5 Password

1 Enter 2 Delete 3 Hear 4 Security level

6 External message notification

1 Delivery options 2 Phone delivery 3 Pager notification

9 Un-delete

Only available on the C-Class with In tegrated Answer in g Machine (M B501).

User programming: An introduction User’s Guide

C.2

1 Select personal greeting

Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the cur ren t gree ti ng by pressi ng #.

1 Record personal greeting

Begin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces the previous greeting.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

War n ing: Y our mailbox is disabled if no personal greeting exists. Never delete all of your existing personal

greetings before you record at least one new one.

3 Hear current personal greeting

2 Programmable feature keys

There are two methods for programming of your phone:

• Direct programming — Select the key you want to program, and hold it down for at least two seconds. This not only initiates programming but also lets you immediately program that specific key.

• Traditional programming — Press PROG/HELP. The Verbal Help Guide will speak to y ou , wal ki ng you through the full menu, during which you can choose the appropriate option.

Direct programming example:

You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the key for at least two seconds. This automatically put s y ou in feat ure ke y programming. Follow the prompts to enter 1 0 5. (This has allowed you to skip two step s — pres sing PROG/HELP and selecting a menu option — that you’d have had to perform if using traditional programming.)

How the programmable feature keys can be set

• Line keys — If a line number (1 through 6) is programmed, the programmable feature key becomes a line key providing the appropriate lamp information and manual outside-line access.

• Station keys — If the dialed digits input are a three-digit number, the programmable feature key will become a Station Key providing the appropriate lamp information and easy access or transfer. Threedigit numbers input can be:

— User extension s (1 00 –195 an d 20 0– 22 9 ) — Cascade mailboxe s (5 20–52 9 ) — Department pilot numbers (290–299) — System speed dial numbers (600–699) — Guest/info mailboxes (300–309)

• Speed-dial key s — In addition to programming a programmable feature key with a system speeddial number, you can create personal speed-dial keys for automatic dialing of frequently called outside numbers. If you program 9 (or 8 or 7) plus a phone number, the programmable feature key becomes a speed-dial key. When you program a speed-dial Key , there's no need to insert a pause after the 9 (or 8 or 7). The speed-dial number can be up to 24 characters long. Use up scroll key (▲) to enter special characters in a dial string (see Option 6 on page C.5).

User’s Guide User programming: An introduction

C.3

Other feat ure key s — I f you en te r fe at ure code s, th e prog ra mmabl e feat u re key will serve as an

enable/disable key for that feature. The Installer may have programmed certain stations for accessing additional features; consult regarding System Administrator for your access.

Keys’ LED activity during programming

Key type and LED indication Mode

Currently being programmed and previously assigned

Currently being programmed and previously unassigned

Programming mode — Was assigned or viewed in current session

Assigned in a previous programming session and not yet viewed in current session

Never assigned and not yet viewed in current session

Station key or

Virtual Mailbox Key

Flashing red Flashing green Flashing amber

Flashing red Flashing red Flashing red

Blinking red Blinking green Blinking amber

Solid red Solid green Solid amber

Off Off Off

Line key

Feature key

or speed-dial key

User programming: An introduction User’s Guide

C.4

3 Station options

The station options sub-menu (PROG/HELP 3) lets you activate or deactivate several features your station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option listed below is explained elsewhere in this manual, as noted.)

1 Call waiting/background announce

See page E.7 for call waiting and page E.8 for background announce.

2 Personal greeting reminder

See page F .6.

3 Headset operation

See page F .6.

4 Outside dial tone preference

See page F .6.

5 Hands-free answer

See page E.2.

6 Message monitor

See page F .6.

Note: Background announce and selections 3, 5, and 6 are not available on a 12-Key D igit al Featur e Phone.

4 Station audibles

The station audibles programming provides control of the following audible items:

1 Station ring tone

You can select from six possible tones to help distinguish it from other nearby ringing phones. Press ▼ or ▲ to select a tone, then press # to accept it.

2 Station ring volume

Press ▼ and ▲ to set the desired ringer volume (range: off to high), then press # to accept it.

3 Message ring

When enabled, this feature will periodically generate a short ring tone at your station as an additional alert that you have new messages.

User’s Guide User programming: An introduction

C.5

5 Password

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering only 0 as the password will turn off the password requirement.

2 Delete current password

Resets the password to the default password.

3 Hear current password

Displays and plays back the current password.

4 Password security level

Selection Result

0 1

No password required for access from any phone Password required only for remote access, either off-premises or from other

stations within the system Password always required

6 External message notification

1 Delivery options

1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery

2 Phone delivery

1 Enter phone number

Enter the phone nu mbe r ( 24 di gi ts, maximum) fol lowed by #. Do not include an ou ts i de lin e access code (i.e., don’t add 9, 8 or 7) befo re th e nu mbe r.

To insert a special character, press the right scroll key (▲) to select the desi red speci al cod e: # ,  , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry.

Code What it produces

# # DTMF tone



F Flash hook P 2-second pause

Use the down arrow key (▼) to backspace. Once the number is saved you can use the scroll keys to move back and forth to view the

number. To edit the number, you must delete it and enter the correct number.

 DTMF tone

2 Delete phone number

Deletes the currently programmed phone number.

3 Display current phone number

Displays the currently programmed phone number.

User programming: An introduction User’s Guide

C.6

3 Pager notification

1 Enter pager number

Enter the pager number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8 or 7) befo re th e nu mbe r. To insert a special character, press the right scroll key (▲) to select the desi red speci al cod e: # ,  , F or P. Press # to confirm the inserted character and continue. Press # # to complete the entry.

Code What it produces

# # DTMF tone



F Flash hook P 2-second pause

Use the down arrow key (▼) to backspace. Once the number is saved you can use the scroll keys to move back and forth to view the

number. To edit the number, you must delete it and enter the correct number.

2 Delete pager number

Deletes the currently programmed pager number.

 DTMF tone

3 Display current pager number

Displays the currently programmed pager number.

9 Message Recycle Bin (un-delete)

The most recently deleted message will be played first. Press 9 to move to the next message. Press 8 to restore the message to your mailbox as a new message.

User’s Guide User programming: An introduction

C.7

(This page included for pagination purposes only.)

+ 42 hidden pages

ESI 12-Key Digital Feature Phone, 24-Key Digital Feature Phone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual