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Basic Troubleshooting Instructions
1. Did you change the IP address?
The DHCP server probably assigned the device a new IP
address, but your computer's network cache has saved the
wrong address. From the command prompt in Windows,
enter "nbtstat -R" or "arp -d" to clear old values and try
again. Make sure you launch the command prompt as
administrator.
2. Did you try the IP address?
Try accessing the device directly at the IP address you
entered if DHCP was turned off. (Example: if you entered
192.168.5.23 as the IP, enter "http://192.168.5.23/" into
your browser). If this fails, then the IP address you used is
not reachable. Accessing device via IP address is more
reliable than using host name since some networks may
have troubles dealing with host name. If you forgot the IP
address and the host name of EM32 device, try Step 3
below.
3. Settings not saved, Sensor reboots by itself or
when trying to update settings?
Try clearing the cache on your browser. Trying a different
browser can also help in some cases. If these do not help,
a device reset is recommended.