ESENE Sayhi 2 Series User Manual

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2222xx

xxxx

xx Series

SeriesSeries

Series IP Phone

IP PhoneIP Phone

IP Phone

User Manual

User ManualUser Manual

User Manual

(firmware :V1.0.7.4)

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Tables of Contents

1.Getting Started ............................................................................................................................... 4

About......................................................................................................................................... 4

Feature Highlights: .................................................................................................................... 4

Technical Features ..................................................................................................................... 4

2.Connecting Your Phone .................................................................................................................. 7

3.Phone overview .............................................................................................................................. 8

Understanding Buttons and Hardware ...................................................................................... 8

Understanding Phone Screen Features .................................................................................... 10

4.Basic Call Handling ..................................................................................................................... 11

Placing a Call .......................................................................................................................... 11

Answering a Call ..................................................................................................................... 12

Ending a Call ........................................................................................................................... 12

Using Hold and Resume (Switch Calling Line) ...................................................................... 13

Transfer Calls .......................................................................................................................... 13

Using Mute .............................................................................................................................. 13

Do Not Disturb ........................................................................................................................ 13

3-way Conference ................................................................................................................... 14

5.Advanced Call Handling .............................................................................................................. 15

Using the Phone Book ............................................................................................................. 15

Using Call Logs ...................................................................................................................... 17

6.Keypad Instruction ....................................................................................................................... 18

SIP Account Settings ............................................................................................................... 18

Network Setting ...................................................................................................................... 19

Customizing Rings and Volume .............................................................................................. 20

WIFI setting(only WS220N has this item) .............................................................................. 20

View status .............................................................................................................................. 21

Diagnose ................................................................................................................................. 21

7.Web Settings ................................................................................................................................ 23

Config Guide ........................................................................................................................... 23

WIFI Setting(only WS 220N has this item ) ........................................................................... 26

WIFI Status(only WS 220N has this item ) ............................................................................. 27

Network ................................................................................................................................... 27

Sip Account ............................................................................................................................. 31

Programmable Keys ................................................................................................................ 34

Audio....................................................................................................................................... 35

Phone Book ............................................................................................................................. 36

Group .............................................................................................................................. 36

Contact ............................................................................................................................ 37

LDAP .............................................................................................................................. 38

BanList ............................................................................................................................ 39

Enterprise Phonebook ..................................................................................................... 40

Advance .................................................................................................................................. 40

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Phone Setting .................................................................................................................. 40

VLAN Setting ................................................................................................................. 44

VPN Setting .................................................................................................................... 45

Dial Plan setting .............................................................................................................. 45

IP Strategy ....................................................................................................................... 46

Global SIP ....................................................................................................................... 47

Phone Maintenance ................................................................................................................. 47

Log .................................................................................................................................. 47

Default Setting ................................................................................................................ 48

Auto Provision ................................................................................................................ 49

TR069 ............................................................................................................................. 51

FTP Upgrade ................................................................................................................... 51

TFTP Upgrade ................................................................................................................. 52

HTTP Upgrade ................................................................................................................ 53

Reboot ............................................................................................................................. 54

Phone Status ............................................................................................................................ 55

System Info ............................................................................................................................. 55

About....................................................................................................................................... 56

8.Appendix： .................................................................................................................................. 57

Auto Provision ........................................................................................................................ 57

1.Bulid TFTP/HTTP/HTTPS/FTP Server ....................................................................... 57

2. Place the configure file/software/kernel in Server ...................................................... 57

3.Configure parameters in Auto Provision Web page ..................................................... 62

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1.Getting Started

About

2xx Series is next-generation 2-line SIP phone, dual 10/100Mbps auto-sensing Ethernet port with

integrated PoE. The 2xx SERIES offers excellent voice clarity, call transfer, multi-party

conferences, voice mail, Do Not Disturb and Headset etc.

Feature Highlights:

 HD Voice: HD Codec
 Support unified maintenance and auto upgrade
 Enterprise Phone Book
 Support Headset interface
 Support PoE and AC power adapter
 Support HTTP/TFTP/FTP Auto-provision/TR069 for upgrade software

Technical Features

Item 2xx Series

Screen

grayscale LCD with background light

128*32 LCD, 4 display, 2.1 inch

Language

Multi-Language (e.g.CN/EN/Spain/Portugal/Poland/Turkey/French/Italy etc.)

Line

2 ,Light status: Coming call & Hold(Red flashing);Talking (Red)

Function Keys

4Navigation keys (arrow button, OK button, C button)

Volume button (multiplex up and down keys)

Hands-free

Headset

Message

Menu

Hold

Redial

Conference

Transfer

VoIP Protocol

SIP 2.0

Network Protocol

HTTP, BOOTP, FTP, TFTP, IEEE 802.1Q, *IEEE 802.1X

Codec

PCMA,PCMU, G.722 ,G.729 A,G.723.1(5.3Kb/s, 6.4Kb/s),iLBC

QoS

TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)

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Network

2×RJ45 10/100M Ethernet Interfaces (LAN/PC)

IP Assignment: static IP, DHCP, PPPoE

PC port support Bridge and Router

DNS SRV,STUN, VPN(L2TP), VLAN/QoS

STUN,DTMF(In-band/RFC2833/SIP INFO)

Voice

Hands-free model available by Full-duplex

Separated 9 Level Volume Adjustment

Function APP

Always Forward, Busy Forward, No-answer Forward

Hotline line (Immediately/Delay)

Call Waiting, Call Queuing

Call Forward, Call Transfer, Call Holding, Call Pickup, *Callback

Redial

Phone directory speed dial, Call record direct dial

3-way conference

DnD, Blacklist, SMS

Voice mail, Voice Prompt, Voice Message

P2P(Peer-to-Peer)

PBX

Call Transfer, Call Pick-Up, Network-Meeting, DND, Call Waiting, Call Hold.

Call Barring, Call Back On Busy, Anonymous Call ,Intercom, Paging

Application

LDAP

Enterprise phone directory, download with server, and it support 800 contacts

Public phone directory

XML Phonebook : Search /Input/ Out put

Private phone directory: input/output 300 contacts, every contact can save 3

numbers and the size of number is 19 byte.

Call History(600): every records is 200 with Miss Calls /Received

Calls/Dialed Calls.

Voice Message, Voice Mail Box, Light of Message.

Ringing Update, Input, Del,

*we also support to order the other APP.

Security

Login the website by password

Login the LCD by password

Signaling encryption(RC4)

Media encryption(RC4)

VPN, 802.1X, VLAN QoS(802.1pq), *LLDP

TLS, MD5,AES, ROOT/USER Management

Management

Upgrade: HTTP/TFTP/FTP Auto-provision/TR069

Configurations: Phone/Http/Auto provision/TR069

Debug: Telnet/Phone/Web

Keyboard Setting

Power Supply

Power adapter:AC100~240V input and DC 5V/1A output

PoE(IEEE 802.af)

Specification

DSPG Chipset

Storage Temperature: 0℃ ~ 60℃

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Operating Humidity: 10%~90%

Size:206mm*166mm*59mm

Net weight: 1.07kg

Certifications

CE、FCC、RoHS、Avaya、Broadsoft、Alcatel、Yeastar、Digium、Metaswitch

etc.

Note: “*” Sign means function has not been published yet.

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2.Connecting Your Phone

Your system administrator will likely connect your new 2xx Series IP Phone to the corporate IP

telephony network. If that is not the case, refer to the graphic and table below to connect your

phone.

1) Open the box of 2xx SERIES IP Phone，carefully check the packing list as follow:

Item Counts

IP Phone 1

Handset 1

Handset Cord 1

Power adapter 1 (Phone with PoE without Power adapter)

RJ45 cable 1

Quick Guide 1

Product certification 1

2) As shown in figure 2.1，RJ45 cable into the LAN interface；IP Phone will automatically

start if IP Phone with POE function.

3) The phone must work together with power adapter without POE support.

4) If you want connect your computer into LAN at the same time, please connect your

computer to PC interface of the phone with a RJ45 cable.

Figure2.1 Interfaces of 2xx Series

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3.Phone overview

Understanding Buttons and Hardware

ou can identify buttons and hardware on your 2xx Series from figure 3.1.

Figure 3.1 2xx Series

Item Description

1

Message button: Auto-dials your voice message service.

2

SIP line with VOIP or PSTN.

3

Headset button: Toggles the headset on or off.

When the headset is on, the light is red .

4 MENU Menu button: Allows you to scroll through menus.

5

0-9，*，#

Basic Call Handling: press “#” send out a call by default.

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6 Navigation

button

Allows you to scroll through menus and highlight items. When the

phone is on-hook, it becomes a shortcut key as follow:

“Up”: Adjust ring volume，operate with the “down” button

“Down”: Open “Missed Calls” list:

“Left”: Open “Received Calls” list;

“Right”: Open “Dialed Numbers” list.

7 OK OK button: To confirm the action.

8 C Back button: Return to the standby interface.

9 CONFERENCE Conference button: Connect calling / called party to the conference.

10 TRANSFER

Transfer button：Transfer redirects a connected call.

11 HOLD Hold button: Put a call on hold.

12 REDIAL Redial button: To dial the last number.

13 Speaker button Speaker button: Toggles the speakerphone on or off.

Red, steady: Pick up and enter normal call.

14 Speaker Sounds output when hands-free.

15 Handset

Use to sounds in/output.

16 Handset cord

Connects between handset and phone.

17 LCD screen

128*32 characters, grayscale LCD with background light.

18 Light strip

Red flashing: There are incoming call；

Red, steady: Missed Calls, or phone busy;

19 Hands-free

microphone

Sounds input when hands-free

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Understanding Phone Screen Features

This is what your main phone screen might look like:

Figure 3.3 2xx Series Phone LCD

Screen displays Functions

1 Date

Show current date（You can set with different sources，the more

7. Web Setting)

2 Time

Show current time（You can set with different sources，the more

7. Web Setting)

3 Line status Show the phone line status:

1) : Disconnect into network.

2) : Only Peer-to-Peer call.

3) : Network connected normal, but the line is not

successfully registered.

4) : Network is OK and the line is available.

5) : Line is turned on DND.

○

1

○

2

③

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4.Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature

availability can vary; see your system administrator for more information.

Note:

The bold type of the following text in table signifies the phone's button.

Placing a Call

Here are some easy ways to place a call on SayHi IP Phone:

If you want to... Then…

Place a call using

the handset

Pick up the handset

--1) You can hear dial tone;

--2) Enter a number；

--3) Press # button (default)，

-or wait 5s (default), then it send the

number automatically.

Place a call using

a speakerphone

Press Speaker button

Place a call using

a headset

Put on your headset,

active Headset button so

that the status light is

Red , and then do as

using speakerphone

Redial

--Press REDIAL button to dial the last number,

-or press Navigation button-Right (in Standby interface) > “Dialed

number”, select a number, and press or OK button.

Dial from a call

log

--1) Press MENU or OK button > “Call history”, you can select “Missed

calls”, “Received calls” and “Dialed numbers”,

- or press Navigation button (in Standby interface) > select “Missed

calls” (down), “Received calls” (left) and “Dialed numbers” (right) )；

--2) Then press OK button or .

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and then go

off-hook by lifting the handset or pressing Headset or Speaker button.

• If you make a mistake while dialing, press C button to erase digits.

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Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are

available on 2xx Series.

If you want to... Then...

Answer with a

handset

--1) Your phone ring;

--Pick up the handset

Answer with the

speakerphone

(Non-headset mode)

--Press Speaker button

Answer with the a

headset

--Put on headset, press Headset button

so that the status light is Red , and

then do as using speakerphone

Auto-answer

--1) Press MENU or OK button > “Function setting” > “Auto answer”

;

--2) Select “Enable”;

--3) Your phone answers incoming calls automatically after a few rings.

Tips

• Your system administrator configures Auto-answer to use either the speakerphone or a headset.

You might use Auto-answer if you receive a high volume of incoming calls.

Ending a Call

To end a call, hang up. Here are some more details.

If you want to... Then...

Hang up while using the

Handset

-- Return the handset to its cradle

Hang up while using the

speakerphone

-- Press Speaker button that is Red

Hang up while using the

Headset

--Press Handset button, （Do not keep the headset mode)

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Using Hold and Resume (Switch Calling Line)

You can hold and resume calls.

If you want to... Then...

Put a call on hold

Press HOLD button

Resume a call

Press HOLD button

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

Transfer Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Talk to the transfer

recipient before

transferring a call

(consult transfer)

--1) Press TRANSFER button;

--2) Enter number;

--3) press “#”（default) ,

-or wait five seconds(default)then transfer the call

Using Mute

With Mute enabled, you can hear others speaking, but the others can't hear from you . You can use

mute in conjunction with the handset, speakerphone, or a headset。

If you want to... Then...

Toggle Mute on

Press Mute button, then the status light of mute is Red

Toggle Mute off

Press Mute button, then the status light is off

Do Not Disturb

You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy

tone（Can also be set to their voice mail or other extension numbers, etc.).

If you want to... Then...

Enable DND on a line

--1) Press MENU or OK button > “Function setting” > “DND” >

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(select line) “Enable”

--2) All enabled line on the phone would changes to

status.

Disable DND

Press MENU or OK button > “Function setting” > “DND” >(select

line) “Disable”

3-way Conference

You can establish a three-party conference, during the conversation three phone parties can

communicate with each other.

If you want to... Then...

Invite the transfer

recipient into a

conference in a

transferring

--1) When the transfer recipient answer the call, press

CONFERCENCE button on your phone;

--2) Then the held one, transfer recipient and you will be into a

conference, and the LCD will display status.

Invite the third party

into a conference in

a active call

--1) Press CONFERENCE button in an active call;

--2) Enter the third party number；

--3) After connected the third party, press CONFERENCE button

again

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5.Advanced Call Handling

Using the Phone Book

You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial,

or search for a contact in this directory. However, it only can configure the phone book on web

page in 2xx Series. For details, you can refer to 7.Web Settings.

However, you can dial from Phone Book on the phone after setting phone book on web page.

If you want to… Then…

Add Contacts --1) Press Phone Book,

-or press MENU button > “Phone book”>“Personal phone

book>View All”,

-or press OK button > “Phone book”>“Personal phone book>View

All”;

--2) Select “Add contact”, press OK button;

--3) Use the navigation keys to select content, press OK button to set

and modify:

-Name: set the name of contact,

-NO.1-3: you can set up 3 contacts’ numbers,

-Group: the contacts be divided into different user’s groups

--4) Press Save soft key to complete

Add group --1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone

book>View All”,

-or press OK button > “Phone book”>“Personal phone book>View

All”;

--2) Select the “add group” then press OK button;

--3) Use the navigation keys to select content, press OK button to set

and modify:

-Group name: name of the group

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--4) Press Save soft key to complete

Modify group --1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone

book>View All”,

-or press OK button > “Phone book”>“Personal phone book>View

All”;

--2) Select the “Modify group” then press OK button ;

--3) Select the group you want to modify, press the OK button to set

and modify, press Save to save the change

Delete group --1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone

book>View All”,

-or press OK button > “Phone book”>“Personal phone book>View

All”;

--2) Select the “Delete group” or OK button；

--3) Select a group you want to delete, press OK button

View/Edit Contacts --1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone book”,

-or press OK button > “Phone book”>“Personal phone book”;

--2) Select “View ALL”,

-or select a contact who are belong to different group;

--3) Select the contact, press the OK button or Enter (to edit the

contact’s information, press OK button )

LDAP

--1) --1) Press DIR soft key,

-or press MENU button > “Phone book”

-or press OK button > “Phone book”

--2)Select “LDAP”, press the OK button.

--3)Select “Search name->name”, then input the name ,and press OK

or Del.

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--4)Select “Search number->Number”, then input the number ,and

press OK or Del.

Pay attention: before you use LDAP function, you need to

configure LDAP rule in the web configure page.

Call from phone

book

--1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone book”,

-or press OK button > “Phone book”>“Personal phone book”;

--2) Select “View ALL”,

-or select a contact who are belong to different group;

--3) Select a contact, then press Dial,

(If there are multiple numbers of one contact, press Dial to enter the

interface of “call options”, select the one you want to call and press

Dial)

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to… Then…

View your call logs

--1) Press MENU button > “Call history” > “Missed Calls”, “Received

Calls”, or “Dialed numbers”

--2) Use the navigation keys to view the call record information.

Dial from a call log Please refer to the previous part 4.Basic call handing – Placing a call.

Tips: Each call log store up to 20 entries on 2xx Series IP phone.

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6.Keypad Instruction

SayHi series IP phones are can be configured in two ways. The first you can use the phone keypad

where you can settings for you IP phones, the other you can log in to User Options web pages

where you can settings for you IP phones.

Use phone keypad to setting. Press MENU or OK button to the main menu, Use the navigation

keys to select menu, press OK button to confirm menu selections, press C button to delete input

information.

NOTEs: If the phone didn't have the MENU or other soft keys. Pls don't be your mind, because

sometimes it only in other series, like 320/330 series etc. When you want to type “.” in setting IP

address with keypad, you can press * button.

SIP Account Settings

2xx Series IP phone make calls based on sip accounts, 2xx Series IP phones can support 1

independent SIP account, Each account can be configured to different SIP server.

If you want to… Then...

Create an SIP account

--1) Select “System setting” > “Advanced setting”；

--2) Enter the password required（The default is empty) ；

--3) Select “SIP” > “Account sip”；

--4) Select one of the account you want to setting, you can configure the

following parameters

-Enable account*: Select Enable

-Display Name: The name displayed on the screen

-User Name*: the account matched with the SIP server.（extension

number) ,

-Authen usr: the Authenticated users matched with the SIP server.

（

The default With the same account)

-user pwd*: the user password matched with the SIP server

-Description: description of this account,

-SIP1*: the primary SIP server, By default all calls through the

server,

-SIP2: the secondary SIP , When the primary server is

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unavailable ,use the SIP server

-Refresh time: Registration refresh interval, the minimum value is

20

The default value is 3600.

--5) Set up the above parameters, select “Submit changes” to saves

settings, Complete the account creation.

* Note: the parameters with the * mark must be set.

Disable sip account

--1) Select “System setting” > “Advanced setting”；

--2) Enter the password required（The default is empty) ；

--3) Select “SIP” > “Account sip”；

--4) Select “Enable account” > “Disable”；

--5) Select “Submit changes” to saves settings

Network Setting

If you want to … Then…

network setting

--1) Select “System setting” > “Advanced setting”；

--2) Enter the password required（The default is empty) ；

--3) Select “Network”, you can configure the following parameters:

-Type: static IP or DHCP, PPPoE.

- DNS1: enter IP address of the primary DNS server

- DNS2: enter IP address of the secondary DNS server

-Web port: the default Web port is 80,if you change it(for example

change it to 88),you must use IP and Web port to login the web page (for

example http://192.168.0.200:88).It will take effect on next reboot.

-Telnet port: the default Telnet port is 23, if you change it (for

example change it to 2003), you must use IP and Telnet port to login the

manage page (for example telnet 192.168.0.200:2003).It will take effect

on next reboot.

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Customizing Rings and Volume

If you want to… Then…

Change the ring

tone

--1) Select “System setting” > “Phone setting” > “Ring type”;

--2) Press navigation to Select ring tone

Adjust the volume

level

--1) Select “System setting” > “Phone setting” > “Volume setting”

--2) You can adjust the volume level of following types

-Ring volume: Phone call ring volume,

-Handset volume: Handle output volume,

-Handset mic volume: Handle input volume,

-Speaker volume: Hands-free speaker output volume,

-Speaker mic volume: Hands-free input volume,

-Headset volume: Headphone output volume,

-Headset mic volume: Headset microphone input volume

WIFI setting(only WS220N has this item)

Tips: The WIFI ip phone support 802.11b/g/n, not support 802.11a.

If you want to… This…

Set WIFI --1)Choose "Menu">"System settings">"advanced settings">"advanced

password (default is empty)"

--2) Press navigation to choose WIFI settings；

--3）Press "ok" button to change the it Enable or Disable

-Set WIFI IP: Default IP: make it default setting , Modify IP:

change it what you want. Mode: mode one: change the wifi IP

10.0.X.X/8 ;mode two : change the wifi IP 1.0.X.X/8 (it can prevent IP

conflict)

-Current site: the wifi which the phone use now and information

-WPA/WPA2: select the encryption mode(AES/TKIP)

-Site list: search site what you want to connect.

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