Escene SayHi ES620 User Manual
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ES620 IP PHONE
User Manual
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Tables of Contents
1. Getting Started ............................................................................................................................. 1
About......................................................................................................................................... 1
Features ..................................................................................................................................... 1
Technical Parameter .................................................................................................................. 1
2. Connecting Your Phone ............................................................................................................... 3
3. Phone overview ........................................................................................................................... 5
Understanding Buttons and Hardware ...................................................................................... 5
Understanding Phone Screen Features ...................................................................................... 9
4. Basic Call Handing .................................................................................................................... 11
Placing a Call .......................................................................................................................... 11
Answering a call...................................................................................................................... 12
Ending a Call ........................................................................................................................... 13
Using Hold and Resume ......................................................................................................... 13
Transferring Calls .................................................................................................................... 14
Using Mute .............................................................................................................................. 15
Do Not Disturb ........................................................................................................................ 15
3-way Conference ................................................................................................................... 15
5. Advanced Call Handling ........................................................................................................... 17
Using the phone book ............................................................................................................. 17
Speed Dialing .......................................................................................................................... 19
Using Call Logs ...................................................................................................................... 20
6. Keypad Instruction .................................................................................................................... 21
Language ................................................................................................................................. 21
SIP Account Settings ............................................................................................................... 21
Network Setting ...................................................................................................................... 22
Customizing Rings and Volume .............................................................................................. 23
7. Web Settings .............................................................................................................................. 25
Account and Sip server ........................................................................................................... 25
Extension set ........................................................................................................................... 26
Codec Selection....................................................................................................................... 27
Contact .................................................................................................................................... 28
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1. Getting Started
About
SayHi ES6xx series are next-generation 8-line SIP phone that feature large HD graphical
LCD display, 4 dynamic context-sensitive soft keys, dual 10/100Mbps auto-sensing Ethernet ports
with integrated PoE. The ES6xx series offer excellent voice clarity, comprehensive telephony
features, automated provisioning, and security protection for privacy. It is a powerful IP telephone
for advanced enterprise users.
ES6xx series include three kinds of products with different screen: ES610(high-definition
grayscale screen), ES620(high-definition color screen).
Features
4.3”480*272 Pixel HD LCD
HD Voice: HD Codec
8 VoIP accounts or 8 programmable hard keys and support BLF
Enterprise Phone Book
Expansion Module: Up to 6 EMS32 programmable key modules
Extensible Markup Language(XML)
Support PoE and AC power adapter
Support Plug and Play
。
Technical Parameter
Item
ES620
Screen
High-definition, Color LCD with background light
480*272 pixel
Function Keys
4 Soft keys,8 Line keys(dual-color LED)
6 Navigation keys(arrow button, OK button, C button)
Volume adjust, Hands-free, Mute, Headset, Message,
Menu, Directory, Service, Hold, Redial, Conference, Transfer
VoIP Protocol
SIP 2.0
Network
Protocol
HTTP, BOOTP, TFTP, *IEEE 802.1Q, *IEEE 802.1X
Codec
G.723.1, G.729 A, G.711 A/U, G.722
QoS
TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)
Network
2*RJ45 10/100M Ethernet interfaces（LAN/PC）
IP Assignment: Static IP or DHCP
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DNS Client
Call Processing
Line status indicator, Multi Account
Call Waiting, Call Queuing, Line Switching
Call Forward, Call Transfer, Call Holding, Call Pickup,
Callback One Key Dial, Redial
Phone directory speed dial, Call record direct dial
3-way conference
DnD
Voice mail, Voice Prompt, Voice Message
BLF
Extension
Interface
EXT: ESM32 programmable key module
SOR: FXS, FXO, Record
USB
Security
Password Login Web
Signaling encryption
Media encryption
Application
*Public phone directory
Private phone directory
PnP (Plug & Play)
XML
Used as intellectual terminals
Management
Upgrade: HTTP/TFTP/PnP Auto-provision
Configurations: Phone/Web/Auto-provision
Debug: Telnet/Phone/Web
Power Supply
Power adapter: AC 100-240V input and DC 12V/1A output
PoE (IEEE 802.af)
Specification
Storage Temperature: 0℃-60℃
Operating Humidity: 10%-90%
Size 254mm*205mm*87mm
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2. Connecting Your Phone
Your system administrator will likely connect your new SayHi ES620 IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
1) Open the box ES620 IP Phone; carefully check the packing list, Packing List as follows:
Item
Counts
IP Phone
1
Handset
1
Handset Cord
1
Power adapter
1
RJ45 cable
1
CD 1 Quick Reference
1
Product certification
1
2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP
Phone and Handset), RJ45 cable into the LAN interface；IP Phone will automatically start if IP
Phone with POE function.
3) The phone must work together with power adapter without POE support.
4) Connect your computer to PC interface of the phone with cable.
* More detailed description please refers to the 3.Phone overview-Understanding phone
buttons and hardware.
Figure 2.1 Interfaces of SayHi ES620
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Figure 2.2 Footstand of ES620
5) If you want to connect an ESM (Extension set), you could connect it (any interface) to the EXT
interface on the phone with a RJ-45 cable (a straight-through cable), and the second ESM can be
connected to the first one too. It supports 6 ESMs.
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3. Phone overview
Understanding Buttons and Hardware
From figure 3.1 to figure 3.2,you can understand buttons and hardware about SayHi ES620。
Figure 3.1 SayHi ES620 overview
Num
Buttons
Description
1 Headset button: Toggles the headset on or off
Red means the feature is enabled.
2 Mute button: Toggles the Mute feature on or off.
Red means the feature is enabled.
3 Message button: Typically auto-dials your voice message service.
Red means have unread voice mail.
4
SERVICE
Service button: Open or Close the Services menu.
5
DIRECTORIES
Directories button: Use it to access call logs and corporate
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directories.
6
MENU
Menu button: Allows you to scroll through menus.
7 Volume button: Controls the volume and other settings.
8
CONFERENCE
Conference button: Connect calling / called party to the conference
9
REDIAL
Redial button: To Redial the last number.
10
TRANSFER
Transfer button: Transfer redirects a connected
11
HOLD
Hold button: Put a call on hold
12
0-9，*，#
Basic Call Handling: Press “#” send out a call(default)
13
Speaker button
Speaker button: Toggles the speakerphone on or off.
Red, steady: Pick up and enter normal call.
14
Softkey
Each displays a softkey function, To activate a softkey, press the
softkey button.
15
Line/Programm
able Buttons
Line button: Select the phone line(Call or Answer)
Different colors for different status:
1） Red, flashing: There is an incoming call.
2） Red, steady: Pick up and enter normal call.
3） Yellow-green, flashing: Holding call.
4） Yellow-green, steady: Active call.
Programmable Keys:
Hotline number can be used to bind in order to achieve speed dial;
Turn on BLF:
1) Red, steady: Remote line is busying.
2) Yellow-green, steady: Remote line is idle.
16 C Back button: Return to the standby interface;
17
Navigation
button
“Up”: Open “Speed Call” list;
“Down”: Open “Missed Calls” list:
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“Left”: Open “Received Calls” list;
“Right”: Open “Dialed Numbers” list
18
OK
OK button: To confirm the action;
19
Hands-free
speakerphone
Hands-free voice of the output.
20
LCD screen
480*272 pixel Color high-definition display.
21
Status light
Red flashing: There are incoming call；
Red, steady: Missed Calls, or phone busy;
22
Hands-free
microphone
Hands-free voice of the output.
23
Line Expansion
Module
Maximum support 6 ESM32 line expansion module (the total of
192 programmable buttons)
Figure 3.2 Interfaces of SayHi ES620
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Num
Hardware
functions
1
Footstand
Hold up phone
2
Footstand button
Press buttons at the same time to adjust the angle
3
Reserved for USB port
Enhanced scalability
4
Microphone port
Connect the Microphone
5
Headphone port
Connect the Headphone
6
Power port
12VDC
7
Headset port
Support RJ11 interface connection
8
Handset port
Connect the Handset
9
Reserved port
Enhanced scalability:
1) EXT: ESM interface；
2) SOR: S-FXS O-FXO R-record
10
LAN port
Connect to a LAN interconnecting device
11
PC port
Connect to a local PC
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