Escene SayHi ES410 User Manual
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ES410 IP PHONE
User Manual
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Tables of Contents
1. Getting Started ............................................................................................................................. 1
About......................................................................................................................................... 1
Features ..................................................................................................................................... 1
Technical Parameter .................................................................................................................. 1
2. Connecting Your Phone ............................................................................................................... 3
3. Phone overview ........................................................................................................................... 5
Understanding Buttons and Hardware ...................................................................................... 5
Understanding Phone Screen Features ...................................................................................... 8
4. Basic Call Handing .................................................................................................................... 10
Placing a Call .......................................................................................................................... 10
Answering a call...................................................................................................................... 11
Ending a Call ........................................................................................................................... 12
Using Hold and Resume ......................................................................................................... 12
Transferring Calls .................................................................................................................... 13
Using Mute .............................................................................................................................. 13
Do Not Disturb ........................................................................................................................ 14
3-way Conference ................................................................................................................... 14
5. Advanced Call Handling ........................................................................................................... 16
Speed Dialing .......................................................................................................................... 16
Using the phone book ............................................................................................................. 16
Using Call Logs ...................................................................................................................... 19
6. Keypad Instruction .................................................................................................................... 20
Language ................................................................................................................................. 20
SIP Account Settings ............................................................................................................... 20
Network Setting ...................................................................................................................... 21
Customizing Rings and Volume .............................................................................................. 22
7. Web Settings .............................................................................................................................. 24
Account and Sip server ........................................................................................................... 24
Codec Selection....................................................................................................................... 25
Contact .................................................................................................................................... 26
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1. Getting Started
About
SayHi ES410 is a next-generation 4-line SIP phone, 4 dynamic context-sensitive soft keys, 12
programmable hard keys, and dual 10/100Mbps auto-sensing Ethernet ports with integrated PoE.
The ES410 offers excellent voice PSTN, FXS, Record Port, security protection for privacy.
The 8 programmable speed-dial keys enable one-button access to office personnel and it
create one-button access to indispensable telephony features including conference, voicemail,
transfer, etc.
Features
240*160 graphic LCD
4 VoIP accounts
VoIP + PSTN
HD Voice: HD Codec
BLF, XML Phonebook
Headset, PoE, 2xRJ45
6 Expansion Modules
8 Programmable keys
Technical Parameter
Item
ES310
Screen
Grayscale LCD with background light
240*160 pixel
Language
English, Chinese
Line
4
Function Keys
4 Soft keys,4 Line keys(dual-color LED)
6 Navigation keys(arrow button, OK button, C button)
Volume adjust, Hands-free, Mute, Headset, Message,
Menu, Directory, Service, Hold, Redial, Conference, Transfer
VoIP Protocol
SIP 2.0
HTTP、DHCP、TFTP、IEEE 802.1Q、IEEE 802.1X
Codec
G.723.1, G.729 A/B, G.711 A/U, G.722
QoS
TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)
Network
2*RJ45 10/100M Ethernet interfaces（LAN/PC)
IP Assignment: Static IP or DHCP
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DNS Client
Call Processing
Call Sharing/Bridged Lines
Line Status Indicator(dual color LED)
Multi Account
Call Waiting, Call Queuing, Line Switching
Call Forward, Call Transfer, Call Holding, Call Pickup,
Callback One Key Dial, Redial
Phone directory speed dial, Call record direct dial
3-way conference
DnD
Voice mail, Voice Prompt, Voice Message
BLF
Expansion
Interface
EXT: ESM32 programmable key module
SOR: FXS, FXO, Record
USB
Security
User Authentication for configuration pages
Signaling encryption
Media encryption
Application
Public phone directory
Private phone directory
PnP (Plug & Play)
Power Supply
Power adapter: AC 100-240V input and DC 12V/1A output
PoE (IEEE 802.af)
Specification
Storage Temperature: 0℃-60℃
Operating Humidity: 10%-90%
Size 254mm*205mm*87mm
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2. Connecting Your Phone
Your system administrator will likely connect your new SayHi ES410 IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
1) Open the box ES410 IP Phone; carefully check the packing list, Packing List as follows:
Item
Counts
IP Phone
1
Handset
1
Handset Cord
1
Power adapter
1
RJ45 cable
1
CD 1 Quick Reference
1
Product certification
1
2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP
Phone and Handset), RJ45 cable into the LAN interface；IP Phone will automatically start if IP
Phone with POE function.
3) The phone must work together with power adapter without POE support.
4) Connect your computer to PC interface of the phone with cable.
* More detailed description please refers to the 3.Phone overview-Understanding phone
buttons and hardware.
Figure 2.1 Interfaces of SayHi ES410
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Figure 2.2 Footstand of ES410
5) If you want to connect an ESM (Expansion Module), you could connect it (any interface) to the
EXT interface on the phone with a RJ-45 cable (a straight-through cable), and the second ESM
can be connected to the first one too. It supports 6 ESMs.
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3. Phone overview
Understanding Buttons and Hardware
From figure 3.1 to figure 3.2,you can understand buttons and hardware about SayHi ES410.
Figure 3.1 SayHi ES410 overview
Num
Buttons
Description
1 Headset button: Toggles the headset on or off
Red means the feature is enabled.
2 Mute button: Toggles the Mute feature on or off.
Red means the feature is enabled.
3 Message button: Typically auto-dials your voice message service.
Red means have unread voice mail.
4
SERVICE
Service button: Open or Close the Services menu.
5
DIRECTORIES
Directories button: Use it to access call logs and corporate
directories.
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6
MENU
Menu button: Allows you to scroll through menus.
7 Volume button: Controls the volume and other settings.
8
CONFERENCE
Conference button: Connect calling / called party to the conference
9
REDIAL
Redial button: To Redial the last number.
10
TRANSFER
Transfer button: Transfer redirects a connected
11
HOLD
Hold button: Put a call on hold
12
0-9，*，#
Basic Call Handling: Press “#” send out a call(default)
13
Speaker button
Speaker button: Toggles the speakerphone on or off.
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
14
Line buttons
Select the phone line（Call or Answer) ；
Different colors for different status:
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
3) Blue, flashing: Holding call.
4) Blue, steady: Active call.
15
Softkey
Each displays a softkey function, To activate a softkey, press the
softkey button.
16
Programmable
Buttons
Hotline number can be used to bind in order to achieve speed dial;
Turn on BLF:
1) Red, steady: Remote line is busying.
2) Blue, steady: Remote line is idle.
17 C Back button: Return to the standby interface;
18
Navigation
button
“Down”: Open “Missed Calls” list:
“Left”: Open “Received Calls” list;
“Right”: Open “Dialed Numbers” list
19
OK
OK button: To confirm the action;
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20
Hands-free
speakerphone
Hands-free voice of the output.
21
LCD screen
480*272 pixel Color high-definition display.
22
Status light
Red flashing: There are incoming call；
Red, steady: Missed Calls, or phone busy;
23
Hands-free
microphone
Hands-free voice of the output.
Figure 3.2 Interfaces of SayHi ES410
Num
Hardware
functions
1
Footstand
Hold up phone
2
Footstand button
Press buttons at the same time to adjust the angle
3
Reserved for USB port
Enhanced scalability
4
Microphone port
Connect the Microphone
5
Headphone port
Connect the Headphone
6
Power port
12VDC
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