Escene SayHi ES330 User Manual

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 1

ＥＳ３３０　ＩＰ　ＰＨＯＮＥ　

Ｕｓｅｒ　Ｍａｎｕａｌ　

EEsscceennee CCoommmmuunniiccaattiioonn TTeecchhnnoollooggyy CCoo..LLttdd

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 2

Tables of Contents

1.Getting Started.................................................................................................................4

About.........................................................................................................................4

Feature Highlights: ......................................................................................................4

Technical Features.......................................................................................................4

2.Connecting Your Phone ....................................................................................................6

3.Phone overview...............................................................................................................8

Understanding Buttons and Hardware............................................................................8

Understanding Phone Screen Features ..........................................................................11

4.Basic Call Handling ....................................................................................................... 12

Placing a Call............................................................................................................ 12

Answering a Call .......................................................................................................13

Ending a Call............................................................................................................ 14

Using Hold and Resume (Switch Call ing Line)..............................................................14

Transferring Calls ...................................................................................................... 15

Using Mute............................................................................................................... 16

Do Not Disturb.......................................................................................................... 16

3-way Conference...................................................................................................... 17

5.Advanced Call Handling................................................................................................. 18

Speed Dialing ........................................................................................................... 18

Using the phone book................................................................................................. 18

Using Call Logs ........................................................................................................ 21

6.Keypad Instruction......................................................................................................... 23

Language.................................................................................................................. 23

SIP Account Settings.................................................................................................. 23

Network Setting ........................................................................................................ 24

Customizing Rings and Volume................................................................................... 25

7.Web Settings ................................................................................................................. 27

Config Guide............................................................................................................ 27

Network ...................................................................................................................29

SISIP AcP Account.................................................................................................... 30

SIP Account.............................................................................................................. 30

Programmable Keys................................................................................................... 32

Expansion Module ..................................................................................................... 32

Audio....................................................................................................................... 33

PhoneBook ............................................................................................................... 34

Group ............................................................................................................... 34

Contact............................................................................................................. 35

BanList ............................................................................................................. 36

Enterprise Phonebook ......................................................................................... 36

Advance................................................................................................................... 37

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 3

Phone Setting .....................................................................................................37

VLAN Setting.................................................................................................... 39

VPN Setting .......................................................................................................39

Dial Plan setting................................................................................................. 40

Global SIP .........................................................................................................41

PasswordPhone Maintenance...................................................................................... 42

Log................................................................................................................... 42

Default Setting ................................................................................................... 43

Auto Provision ................................................................................................... 43

FTP Upgrade...................................................................................................... 45

TFTP Upgrade ................................................................................................... 46

HTTP Upgrade................................................................................................... 47

Reboot .............................................................................................................. 47

Phone Status............................................................................................................. 48

About....................................................................................................................... 49

Appendix： .............................................................................................................. 50

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 4

1.Getting Started

About

ES330 is a small-screen-based IP phone in Sayhi IP phone series, it has fashion and technological appearance, excellent voice quality, and powerful features, and it is a new generation of intelligent phones to replace of the traditional desktop office terminals, It accomplished the powerful telephony features by cooperating with the communications platform,. such as the call transfer, hotline, three-party conference calling, speed dial, voice mail, Do Not Disturb, etc.

Feature Highlights:

l 128*64 Pixel LCD with Support Chinese display l HD Voice: HD Codec l 2 VoIP accounts l Enterprise Phone Book l 12 programmable hard keys and support BLF l Expansion Module: Up to 6 EMS32 programmable key modules l Support Plug and Play l Support PoE and AC power adapter

Technical Features

Item ES330

Grayscale LCD with background light Screen 128*64 pixel

Line 3 Function Keys 4 Soft keys,2 Line keys(dual-color LED)

6 Navigation keys(arrow button, OK button, C button) Volume adjust, Hands -free, Mute, Headset, Message, Menu, Directory, Service, Hold, Redial, Conference, Transfer

VoIP Protocol SIP 2.0 Network Protocol

HTTP, BOOTP, TFTP, *IEEE 802.1Q, *IEEE 802.1X

Codec G.723.1, G.729 A, G.711 A/U, G.722 QoS TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 5

Network

2*RJ45 10/100M Ethernet interfaces （LAN/PC) IP Assignment: Static IP or DHCP VPN(L2TP)

DNS Clients (Primary and Secondary)

Conversation Mode

Handset, Headset or Hand-free Mode, Call center headset and 3.5mm headset supported 9-levels volume adjustment

Call Processing Call Sharing/Bridged Lines

Line Status Indicator(dual color LED) Multi Account Call Waiting, Call Queuing, Line Switching Call Forward, Call Transfer, Call Holding, Call Pickup, Call back One Key Dial, Redial Phone directory speed dial, Call record direct dial 3-way conference DnD Voice mail, Voice Prompt, Voice Message BLF

Expansion Interface

EXT: ESM32 programmable key module SOR: FXS, FXO, Record USB

Security User Authentication for configuration pages

Signaling encryption Media encryption

Application *Public phone directory

Private phone directory *PnP (Plug & Play)

Power Supply Power adapter: AC 100-240V input and DC 12V/1A output

PoE (IEEE 802.af)

Specification

Storage Temperature: 0℃-60℃ Operating Humidity: 10%-90%

Size 254mm*205mm*87mm

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 6

2.Connecting Your Phone

Your system administrator will likely connect your new SayHi ES330 IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

1) Open the box ES330 IP Phone; carefully check the packing list, Packing List as follows:

Item Counts

IP Phone 1 Handset 1 Handset Cord 1 Power adapter 1 RJ45 cable 1 CD 1 Quick Installation 1 Quick User Guide 1 Product ce rtification 1

2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP

Phone and Handset), RJ45 cable into the LAN interface；IP Phone will automatically start if IP Phone with POE function.

3) The phone must work together with power adapter without POE support.

4) Connect your computer to PC interface of the phone with cable. * More detailed description please refers to the 3.Phone overview-Understanding phone

buttons and hardware.

Figure 2.1 Interfaces of SayHi ES330

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 7

Figure 2.2 Footstand of ES330

５） If you want to connect a ESM (Expansion Module), you could connect it (any interface) to the EXT interface on the phone with a RJ -45 cable (a straight-through cable), and the second ESM can be connected to the first one too. It supports 6 ESMs.　　

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 8

3.Phone overview

Understanding Buttons and Hardware

From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi ES330.

Figure 3.1 Buttons and Hardware of SayHi ES330

Num Buttons Description

Headset button: Toggles the headset on or off.

Red means the feature is enabled.

Mute button: Toggles the Mute feature on or off.

Red means the feature is enabled.

Messages button: Typically auto-dials your voice message service.

Red means have unread voice mail.

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter! 9

4 SERVICE Server button: Open or Close the Services menu.

5 DIRECTORIES Directory button: Use it to access call logs and corporate

directories.

6 MENU Menu button: Allows you to scroll through menus.

Volume button: Controls the volume and other settings.

8 CONFERENCE Conference button: Connect calling / called party to the conference

9 REDIAL Redial button: To Redial the last number. 10 TRANSFER Transfer button: Transfer redirects a connected.

11 HOLD Hold button: Put a call on hold

12 0-9, *, # Basic Call Handling: press “#” send out a call(default)

13 Speaker button Speaker button: Toggles the speakerphone on or off.

Red, steady: Pick up and enter normal call.

14 Softkey Each displays a softkey function, To activate a softkey, press the

softkey button.

15 Line buttons Select the phone line（Call or Answer) ；

Different colors for different status:

1) Red, flashing: There is an incoming call.

2) Red, steady: Pick up and enter normal call.

3) Yellow-green, flashing: Holding call.

4) Yellow-green, steady: Active call.

16 Programmable

B uttons

Hotline number can be used to bind in order to achieve speed dial； Turn on BLF:

1) Red, steady: Remote line is busying.

2) Yellow-green, steady: Remote line is idle.

The order of the hot keys: On the left top to bottom: 1, 2, 3, 4, 5, 6； On the right top to bottom: 7, 8, 9, 10, 11, 12;

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter!

17 C Back button: Return to the standby interface;

18 Navigation

button

“Up”: Adjust ring volume, operate with the “down” button “Down”: Open ‘Missed Calls ” list: “Left”: Open “Received Calls ” list; “Right”: Open “Dialed Numbers” list

19 OK OK button: To confirm the action;

20 Hands-free

speakerphone

Hands-free voice of the output

21 LCD screen １６０＊３２　ｐｉｘｅｌｓ，　ｇｒａｙｓｃａｌｅ　ＬＣＤ　ｗｉｔｈ　ｂａｃｋｇｒｏｕｎｄ　ｌｉｇｈｔ．

22 Light strip

Red flashing: There are incoming call； Red, steady: Missed Calls, or phone busy;

23 Hands-free

microphone

Sounds input when hands-free

Figure 3.2 Interfaces of SayHi ES330

Num Hardware functions

○

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter!

1 Footstand Hold up phone

2 Footstand button Press buttons at the same time to adjust the angle

3 Reserved for USB port Enhanced scalability

4 Microphone port Connect the Microphone 5 H eadphone port Connect the Headphone 6 Power port １２ＶＤＣ

7 H eadset port Support RJ11 interface connection

8 H andset port Connect the Handset

9 Reserved port Enhanced scalability:

1) EXT: ESM interface；

2) SOR: S-FXS O-FXO R-record

10 LAN port Connect to a LAN interconnecting device

11 PC port Connect to a local PC

Understanding Phone Screen Features

This is what your main phone screen might look like:

Figure 3.3 LCD of SayHi ES330

Num Screen Functions

1 Time and Date Show current time and date.

2 Auto-answer Enabled Auto-answer, displays “A A”

3 Missed calls Show the number of missed calls.

○

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter!

4 Line status Show the phone line status:

1) : Disconnect into network.

2) : Only Peer-to-Peer call.

3) : Network connected normal, but the line is not

successfully registered.

4) : Network is OK and the line is available.

5) : Line is turned on DND.

5 Softkey labels Each displays a softkey function (displayed on your phone screen),

and the function is different when menu changes.

4.Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Note: The bold type of the following text and following a “button” in table signifies the phone's button (for example, OK button), and the signifies softkey.

Placing a Call

Here are some easy ways to place a call on SayHi ES330 IP Phone:

If you want to... T hen...

Place a call using the

handset

Pick up the handset

Place a call using a

speakerphone

Press Speaker,

or Programmable buttons

or Place a call using a headset

Put on your headset and active Headset button, and then do as

using speakerphone

--1) You can hear the dial tone；

--2) The first line light is ；

--3) Enter a number ；

--4) Press ‘#’ button（default) ,

-or press ;

-or wait 5s (default), then it send the number automatically.

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter!

Redial

--Press REDIAL button to dial the last number

-or press Navigation button-Right > “Dialed number”, select a number, and press or OK button.

Dial from a call log

--1) Press MENU or OK button > “Call history”, you can select

“Missed calls”, “Received calls ” and “Dialed numbers”,

- or press Navigation button (in Standby interface) > select “Missed calls” (down), “Received calls” (left) and “Dialed numbers” (right) )；

--2) Then press OK button or .

Place a call while A nother call is active

--1) Press Hold button or ;

--2) Enter a number;

--3) Press ‘#’ button (default) ;

-or press to send the number.

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and then go off-hook by lifting the handset or pressing , Headset or Speaker button.

• If you make a mistake while dialing, press C button to erase digits.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on SayHi ES330.

If you want to... Then...

Answer with a

handset

--Pick up the handset

Answer with the

speakerphone (Non-headset mode)

--Press Speaker button

-or press the flashing Line button,

-or press

Answer with the a headset

--1) Your phone ring;

--2) Line button of the ringing

line is Red and flashing, Light strip is Red and flashing；

--Put on headset, press Headset button

so that the status light is Red , and then do as using speakerphone

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter!

Switch from a connected Call to answer a ringing

call

--1) Another Line button is Red and flashing, Light strip is Red

and flashing;

--2) Pres s the flashing Line button to answer (at this time, the original

call will be hold.)

Auto-answer

--1) Press MENU or OK button > “Function setting” > “Auto answer”;

--2) Select “Enable”;

--3) Y our phone answers incoming calls automatically after a few rings.

Ending a Call

To end a call, hang up. Here are some more details.

If you want to... Then...

Hang up while using the Handset

--Return the handset to its cradle ,

-or press Hang up while using the Speakerphone

--Press Speaker button that is Red ,

-or press Line button for the appropriate line,

-or press Hang up while using the H eadset

--Press Handset button, （Do not keep the headset mode) ,

-or press (keep the headset mode) Hang up one call, but

preserve another call on the other line

--Press ,

-or refer to the above three methods

Using Hold and Resume (Switch Calling Line)

You can hold and resume calls. You can take a call in one line at anytime, and the other lines would be hold. As a result of that, you can switch different calling line on our phone.

If you want to... Then...

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter!

Put a call on hold

--Press HOLD button,

-or press

Hold a line and switch to

another line

Press another Line button for the appropriate line

Resume a call on current line

--Press HOLD button,

-or press

Release a call on different line

Select the line want to release hold, press the line, so recovery;

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• A held call is indicated by the Yellow-green and flashing Line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Talk to the transfer

recipient before transferring a call (consult transfer)

--1) Press TRANSFER button or press ;

--2) Enter number;

--3) press “#”（default) ,

-or press then transfer the call,

-or wait five seconds(default)then transfer the call

Transferred to idle lines or other numbers without talking to the transfer recipient

(Blind transfer)

--1) Press TRANSFER button or ；

--2) Press ;

--3) Enter number;

--4) Press “#”（default)

-or press , then transfer the call;

-or wait five seconds(default)then transfer the call

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter!

Blind transfer to the held line

--1) Press TRANSFER button or press ;

--2) Press the Line button of held line

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset。

If you want to... Then...

Toggle Mute on

Press Mute button, then the button is Red

Toggle Mute off

Press Mute button, then the button light off

Do Not Disturb

You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy tone（Can also be set to their voice mail or other extension numbers, etc.).

If you want to... Then...

Enable global DND

--1) Press ;

--2) All enabled line on the phone would changes to

status.

Enable DND on a single line

Press MENU or OK button > “Function setting” > “DND” > (select line) “Enable”

Disable DND

--Global DND enabled, press to disable global DND;

--Line DND enabled, press twice ,

-or press MENU or OK button > “Function setting” > “DND”

>(select line) “Disable”

www.escene.hk

Escene Communication

nerated by Unregistered Batch DOC TO PDF Converter 2010.2.301.1358, please regis

ter!

3-way Conference

You can establish a three-party conference, during the conversation three phone parties can communicate with each other.

If you want to... Then...

Invite the transfer

recipient into a conference in a transferring

--1) When the transfer recipient answer the call, press

CONFERCENCE button or on your phone;

--2) Then the held one, transfer recipient and you will be into a

conference, and the LCD will display

status. Invite the third party

into a conference in a active call

--1) Press CONFERENCE button or in an active call;

--2) Enter the third party number ；

--3) After connected the third party, press CONFERENCE

button or

again establish a conference with held line

--1) when one phone line is holding on and the other line is busy;

--2) Press CONFERENCE button,

-or Press Soft key

--3) press the held line's programmable button, the 3-way Conference will establish.

+ 39 hidden pages

Escene SayHi ES330 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual