Escene SayHi ES310 User Manual

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ES310 IP PHONE

User Manual

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Tables of Contents

1. Getting Started ............................................................................................................................. 1

About......................................................................................................................................... 1

Feature Highlights: .................................................................................................................... 1

Technical Features ..................................................................................................................... 1

2. Connecting Your Phone ............................................................................................................... 3

3. Phone overview ........................................................................................................................... 5

Understanding Buttons and Hardware ...................................................................................... 5

Understanding Phone Screen Features ...................................................................................... 8

4. Basic Call Handling ................................................................................................................... 10

Placing a Call .......................................................................................................................... 10

Answering a Call ..................................................................................................................... 11

Ending a Call ........................................................................................................................... 12

Using Hold and Resume (Switch Calling Line) ...................................................................... 12

Transferring Calls .................................................................................................................... 13

Using Mute .............................................................................................................................. 13

Do Not Disturb ........................................................................................................................ 14

3-way Conference ................................................................................................................... 14

5. Advanced Call Handling ........................................................................................................... 16

Speed Dialing .......................................................................................................................... 16

Using the phone book ............................................................................................................. 16

Using Call Logs ...................................................................................................................... 19

6. Keypad Instruction .................................................................................................................... 20

Language ................................................................................................................................. 20

SIP Account Settings ............................................................................................................... 20

Network Setting ...................................................................................................................... 21

Customizing Rings and Volume .............................................................................................. 22

7. Web Settings .............................................................................................................................. 23

Account and Sip server ........................................................................................................... 23

Hotline ..................................................................................................................................... 24

Extension set ........................................................................................................................... 24

Codec Selection....................................................................................................................... 25

Contact .................................................................................................................................... 26

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1. Getting Started

About

SayHi ES310 is next-generation 2-line SIP phone, 4 dynamic context-sensitive soft keys, 12

programmable hard keys, and dual 10/100Mbps auto-sensing Ethernet ports with integrated PoE. The ES310 offers excellent voice PSTN, FXS, Record Port, security protection for privacy.

The 12 programmable speed-dial keys enable one-button access to office personnel and it

create one-button access to indispensable telephony features including conference, voicemail, transfer, etc.

Feature Highlights:

 160*32 Pixel LCD with Support Chinese display  HD Voice: HD Codec  2 VoIP accounts  Enterprise Phone Book  12 programmable hard keys and support BLF  Expansion Module: Up to 6 EMS32 programmable key modules  Support Plug and Play  Support PoE and AC power adapter

Technical Features

Item

ES310

Screen

Grayscale LCD with background light

160*32 pixel

Line

Function Keys

4 Soft keys,2 Line keys(dual-color LED) 6 Navigation keys(arrow button, OK button, C button) Volume adjust, Hands-free, Mute, Headset, Message, Menu, Directory, Service, Hold, Redial, Conference, Transfer

VoIP Protocol

SIP 2.0

HTTP、DHCP、TFTP、IEEE 802.1Q、IEEE 802.1X

Codec

G.723.1, G.729 A/B, G.711 A/U, G.722

QoS

TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)

Network

2*RJ45 10/100M Ethernet interfaces（LAN/PC) IP Assignment: Static IP or DHCP DNS Client

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Call Processing

Call Sharing/Bridged Lines Line Status Indicator(dual color LED) Multi Account Call Waiting, Call Queuing, Line Switching Call Forward, Call Transfer, Call Holding, Call Pickup, Callback One Key Dial, Redial Phone directory speed dial, Call record direct dial 3-way conference DnD Voice mail, Voice Prompt, Voice Message BLF

Extension Interface

EXT: ESM32 programmable key module SOR: FXS, FXO, Record USB

Security

User Authentication for configuration pages Signaling encryption Media encryption

Application

Public phone directory Private phone directory PnP (Plug & Play)

Power Supply

Power adapter: AC 100-240V input and DC 12V/1A output PoE (IEEE 802.af)

Specification

Storage Temperature: 0℃-60℃ Operating Humidity: 10%-90% Size 254mm*205mm*87mm

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2. Connecting Your Phone

Your system administrator will likely connect your new SayHi ES310 IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

1) Open the box ES310 IP Phone; carefully check the packing list, Packing List as follows:

Item

Counts

IP Phone

Handset

Handset Cord

Power adapter

RJ45 cable

CD 1 Quick Reference

Product certification

2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP

Phone and Handset), RJ45 cable into the LAN interface；IP Phone will automatically start if IP Phone with POE function.

3) The phone must work together with power adapter without POE support.

4) Connect your computer to PC interface of the phone with cable. * More detailed description please refers to the 3.Phone overview-Understanding phone

buttons and hardware.

Figure 2.1 Interfaces of SayHi ES310

Figure 2.2 Footstand of ES310

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5) If you want to connect a ESM (Extension set), you could connect it (any interface) to the EXT

interface on the phone with a RJ-45 cable (a straight-through cable), and the second ESM can be connected to the first one too. It supports 6 ESMs.

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3. Phone overview

Understanding Buttons and Hardware

From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi ES310。

Figure 3.1 Buttons and Hardware of SayHi ES310

Num

Buttons

Description

1 Headset button: Toggles the headset on or off.

Red means the feature is enabled.

2 Mute button: Toggles the Mute feature on or off.

Red means the feature is enabled.

3 Messages button: Typically auto-dials your voice message service.

Red means have unread voice mail.

SERVICE

Server button: Open or Close the Services menu.

DIRECTORIES

Directory button: Use it to access call logs and corporate

○

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directories.

Menu button: Allows you to scroll through menus.

7 Volume button: Controls the volume and other settings.

CONFERENCE

Conference button: Connect calling / called party to the conference

REDIAL

Redial button: To Redial the last number.

TRANSFER

Transfer button: Transfer redirects a connected.

HOLD

Hold button: Put a call on hold

0-9, *, #

Basic Call Handling: press “#” send out a call(default)

Speaker button

Speaker button: Toggles the speakerphone on or off.

1) Red, flashing: There is an incoming call.

2) Red, steady: Pick up and enter normal call.

Softkey

Each displays a softkey function, To activate a softkey, press the softkey button.

Line buttons

Select the phone line（Call or Answer) ； Different colors for different status:

1) Red, flashing: There is an incoming call.

2) Red, steady: Pick up and enter normal call.

3) Blue, flashing: Holding call.

4) Blue, steady: Active call.

Programmable Buttons

Hotline number can be used to bind in order to achieve speed dial； Turn on BLF:

1) Red, steady: Remote line is busying.

2) Blue, steady: Remote line is idle. The order of the hot keys:

On the left top to bottom: 1, 2, 3, 4, 5, 6； On the right top to bottom: 7, 8, 9, 10, 11, 12;

17 C Back button: Return to the standby interface;

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Navigation button

“Up”: Adjust ring volume, operate with the “down” button “Down”: Open „Missed Calls” list: “Left”: Open “Received Calls” list; “Right”: Open “Dialed Numbers” list

OK button: To confirm the action;

Hands-free speakerphone

Hands-free voice of the output 21

LCD screen

160*32 pixels, grayscale LCD with background light.

Light strip

Red flashing: There are incoming call； Red, steady: Missed Calls, or phone busy;

Hands-free microphone

Sounds input when hands-free

Figure 3.2 Interfaces of SayHi ES310

Num

Hardware

functions

Footstand

Hold up phone

○

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Footstand button

Press buttons at the same time to adjust the angle

Reserved for USB port

Enhanced scalability

Microphone port

Connect the Microphone

Headphone port

Connect the Headphone

Power port

12VDC

Headset port

Support RJ11 interface connection

Handset port

Connect the Handset

Reserved port

Enhanced scalability:

1) EXT: ESM interface；

2) SOR: S-FXS O-FXO R-record

LAN port

Connect to a LAN interconnecting device

PC port

Connect to a local PC

Understanding Phone Screen Features

This is what your main phone screen might look like:

Figure 3.3 LCD of SayHi ES310

Num

Screen

Functions

Time and Date

Show current time and date.

Auto-answer

Enabled Auto-answer, displays “AA”

Missed calls

Show the number of missed calls.

Line status

Show the phone line status:

1) : Disconnect into network.

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2) : Only Peer-to-Peer call.

3) : Network connected normal, but the line is not

successfully registered.

4) : Network is OK and the line is available.

5) : Line is turned on DND.

Softkey labels

Each displays a softkey function (displayed on your phone screen), and the function is different when menu changes.

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4. Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Note: The bold type of the following text and following a “button” in table signifies the phone's button (for example, OK button), and the signifies softkey.

Placing a Call

Here are some easy ways to place a call on SayHi ES310 IP Phone:

If you want to...

Then...

Place a call using the handset

Pick up the handset

--1) You can hear the dial tone；

--2) The first line light is ；

--3) Enter a number；

--4) Press „#’ button（default) ,

-or press ;

-or wait 5s (default), then it send the number automatically.

Place a call using a speakerphone

Press Speaker,

or Programmable buttons

Place a call using a headset

Put on your headset and active Headset button, and then do as using speakerphone

Redial

--Press REDIAL button to dial the last number

-or press Navigation button-Right > “Dialed number”, select a

number, and press or OK button.

Dial from a call log

--1) Press MENU or OK button > “Call history”, you can select

“Missed calls”, “Received calls” and “Dialed numbers”,

- or press Navigation button (in Standby interface) > select “Missed calls” (down), “Received calls” (left) and “Dialed numbers” (right) )；

--2) Then press OK button or .

Place a call while Another call is active

--1) Press Hold button or ;

--2) Enter a number;

--3) Press „#’ button (default) ;

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-or press to send the number.

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and then go off-hook by lifting the handset or pressing , Headset or Speaker button.

• If you make a mistake while dialing, press C button to erase digits.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on SayHi ES310.

If you want to...

Then...

Answer with a handset

--1) Your phone ring;

--2) Line button of the ringing

line is Red and flashing, Light strip is Red

and flashing；

--Pick up the handset

Answer with the speakerphone (Non-headset mode)

--Press Speaker button

-or press the flashing Line button,

-or press

Answer with the a headset

--Put on headset, press Headset button

so that the status light is Red , and then do as using speakerphone

Switch from a connected Call to answer a ringing call

--1) Another Line button is Red and flashing, Light strip is Red

and flashing;

--2) Press the flashing Line button to answer (at this time, the original call will be hold.)

Auto-answer

--1) Press MENU or OK button > “Function setting” > “Auto answer”;

--2) Select “Enable”;

--3) Your phone answers incoming calls automatically after a few rings.

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Ending a Call

To end a call, hang up. Here are some more details.

If you want to...

Then...

Hang up while using the Handset

--Return the handset to its cradle,

-or press

Hang up while using the Speakerphone

--Press Speaker button that is Red ,

-or press Line button for the appropriate line,

-or press

Hang up while using the Headset

--Press Handset button, （Do not keep the headset mode) ,

-or press (keep the headset mode)

Hang up one call, but preserve another call on the other line

--Press ,

-or refer to the above three methods

Using Hold and Resume (Switch Calling Line)

You can hold and resume calls. You can take a call in one line at anytime, and the other lines would be hold. As a result of that, you can switch different calling line on our phone.

If you want to...

Then...

Put a call on hold

--Press HOLD button,

-or press

Hold a line and switch to another line

Press another Line button for the appropriate line

Resume a call on current line

--Press HOLD button,

-or press

Release a call on different line

Select the line want to release hold, press the line, so recovery;

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Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• A held call is indicated by the Blue and flashing Line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...

Then...

Talk to the transfer recipient before transferring a call (consult transfer)

--1) Press TRANSFER button or press ;

--2) Enter number;

--3) press “#”（default) ,

-or press then transfer the call,

-or wait five seconds(default)then transfer the call

Transferred to idle lines or other numbers without talking to the transfer recipient (Blind transfer)

--1) Press TRANSFER button or ；

--2) Press ;

--3) Enter number;

--4) Press “#”（default)

-or press , then transfer the call;

-or wait five seconds(default)then transfer the call

Blind transfer to the held line

--1) Press TRANSFER button or press ;

--2) Press the Line button of held line

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset。

If you want to...

Then...

Toggle Mute on

Press Mute button, then the button is Red

Toggle Mute off

Press Mute button, then the button light off

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Do Not Disturb

You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy tone（Can also be set to their voice mail or other extension numbers, etc.).

If you want to...

Then...

Enable global DND

--1) Press ;

--2) All enabled line on the phone would changes to

status.

Enable DND on a single line

Press MENU or OK button > “Function setting” > “DND” > (select line) “Enable”

Disable DND

--Global DND enabled, press to disable global DND;

--Line DND enabled, press twice ,

-or press MENU or OK button > “Function setting” >

“DND” >(select line) “Disable”

3-way Conference

You can establish a three-party conference, during the conversation three phone parties can communicate with each other.

If you want to...

Then...

Invite the transfer recipient into a conference in a transferring

--1) When the transfer recipient answer the call, press

CONFERCENCE button or on your phone;

--2) Then the held one, transfer recipient and you will be into a

conference, and the LCD will display

status.

Invite the third party into a conference in a active call

--1) Press CONFERENCE button or in an active call;

--2) Enter the third party number；

--3) After connected the third party, press CONFERENCE button or

again

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establish a conference with held line

--1) when one phone line is holding on and the other line is busy;

--2) Press CONFERENCE button,

-or Press Soft key

--3) press the held line's programmable button, the 3-way Conference

will establish.

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5. Advanced Call Handling

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

If you want to...

Then…

Set up Speed Dials on your phone

--1) Press MENU or OK button > “Function setting” > “Hot line keys”;

--2) You can configure twelve speed dial numbers on the SayHi ES310

IP Phone;

--3) Press OK button or to set and modify:

-Mode:

-Speed dial: Speed dial mode

-Asterisk BLF: In the Speed dial based on the increase in BLF (Busy line detection) function

-Account: Speed Dial hot keys using the account

-Name: Description of this hot-key,

-Number: Need to speed dial numbers

--4) Press to save the changes

Using the phone book

You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial, or search for a contact in this directory.

If you want to…

Then…

Add Contacts

--1) Press ,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Press ；

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--3) Select “Add contact”, press OK button or ;

--4) Use the navigation keys to select content, press OK button or

to set and modify:

-Name: set the name of contact,

-NO.1-5: you can set up 5 contacts‟ numbers,

-Group: the contacts be divided into different user‟s groups

--5) Press soft key to complete

Add group

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Press soft key;

--3) Select the “add group” then press OK button or ;

--4) Use the navigation keys to select content, press OK button or

to set and modify:

-Group name: name of the group

-Description: description of the group

--5) Press soft key to complete

Modify group

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Press soft key;

--3) Select the “Modify group” then press OK button or press

;

--4) Select the group you want to modify, press the OK button or

to set and modify, press to save the change

Delete group

--1) Press soft key,

-or press MENU button > “Phone book”,

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-or press Directories button > “Phone book”;

--2) Press soft key；

--3) Select the “Delete group” or OK button or ；

--4) Select a group you want to delete, press OK button or

View/Edit Contacts

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Select “View ALL”,

-or select a contact who are belong to different group;

--3) Select the contact, press the OK button or (to edit the

contact‟s information, press OK button or )

Call from phone book

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Select “View ALL”,

-or select a contact who are belong to different group;

--3) Select a contact, then press , (If there are multiple numbers of one contact, press to

enter the interface of “call options”, select the one you want to call and

press )

Modify the relative account of a contact

--1) Open your web browser, enter the “web” interface. (For details, you

can refer to 7.Web Settings.)

--2) Open “Contact” > “Phone book”, select the contact who are needed

to be modified, click

--3) Select the account in the drop-down column of the account, click

“Submit” to complete it.

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Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to…

Then…

View your call logs

--1) Press MENU button > “Call history” > “Missed Calls”, “Received

Calls”, or “Dialed numbers”

--2) Use the navigation keys to view the call record information.

Dial from a call log

Please refer to the previous part 4.Basic call handing – Placing a call.

Erase your call logs

--1) If you want to delete a call record, you have to select this record

from the logs and press ;

--2) If you want to delete an entire call record list, you have to select

this record list from the logs and press

Tips

• Each call log store up to 20 entries on SayHi ES310 IP phone.

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6. Keypad Instruction

SayHi series IP phones are can be configured in two ways. The first you can use the phone keypad where you can settings for you IP phones, the other you can log in to User Options web pages where you can settings for you IP phones. Use phone keypad to setting. Press MENU or OK button to the main menu, Use the navigation

keys to select menu, press OK button to confirm menu selections, press C button or to delete input information.

Language

SayHi ES310 IP Phone supports Simplified Chinese and English.

If you want to…

Then...

To change the language via Phone interface

--1) Choose “System setting” > “Phone setting” > “Language”;

--2) Scroll through the list of available languages.

--3) Press OK button or when the desired language is

highlighted. The language appears on the graphic display will be changed to the one you chose.

SIP Account Settings

SayHi ES310 series IP phone make calls based on sip accounts, SayHi ES310 series IP phones can support 2 independent SIP account, each account can be configured to different SIP server.

If you want to…

Then...

Create an SIP account

--1) Choose “System setting” > “Advanced setting”；

--2) Enter the password required（The default is empty) ；

--3) Choose “SIP” > “Account sip”；

--4) Choose one of the account you want to setting, you can configure the following parameters

-Enable account*: choose Enable

-Display Name: The name displayed on the screen

-User Name*: the account matched with the SIP server.（extension

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number) ,

-Authen usr: the Authenticated users matched with the SIP server.

（The default With the same account)

-user pwd*: the user password matched with the SIP server

-Description: description of this account,

-SIP1*: the primary SIP server, By default all calls through the

server,

-SIP2: the secondary SIP , When the primary server is

unavailable ,use the SIP server

-Refresh time: Registration refresh interval, the minimum value is

20 The default value is 3600.

--5) Set up the above parameters, Press softkey to saves settings, Complete the account creation；

* Note: the parameters with the * mark must be set.

Disable sip account

--1) Choose “System setting” > “Advanced setting”；

--2) Enter the password required（The default is empty) ；

--3) Choose “SIP” > “Account sip”；

--4) Choose “Enable account” > “Disable”；

--5) Press soft key

Network Setting

If you want to …

Then…

network setting

--1) Choose “System setting” > “Advanced setting”；

--2) Enter the password required（The default is empty) ；

--3) Choose “Network”, you can configure the following parameters:

-Type: static IP or DHCP

-IP: enter IP address , Note: Do not duplicate the IP address with

other devices on the network

-Mask: enter appropriate subnet mask

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-GW: enter appropriate gateway

- DNS1: enter IP address of the primary DNS server

- DNS2: enter IP address of the secondary DNS server

-Web port: the default Web port is 80,if you change it(for example

change it to 88),you must use IP and Web port to login the web page (for example http://192.168.0.200:88).It will take effect on next reboot.

-Telnet port: the default Telnet port is 23,if you change it(for

example change it to 2003),you must use IP and Telnet port to login the manage page (for example telnet 192.168.0.200:2003).It will take effect on next reboot.

Customizing Rings and Volume

If you want to…

Then…

Change the ring tone

--1) Choose “System setting” > “Phone setting” > “Ring type”；

--2) Press navigation to choose ring tone；

--3) Press softkey Choose a ring tone to play a sample of it.

Press softkey to Stop Playing

Press OK or softkey to set the ring tone, Press softkey to cancel

Adjust the volume level

--1) Choose “System setting” > “Phone setting” > “Volume setting”;

--2) You can adjust the volume level of following types

-Ring volume: Phone call ring volume,

-Handset volume: Handle output volume,

-Handset mic volume: Handle input volume,

-Speaker volume: Hands-free speaker output volume,

-Speaker mic volume: Hands-free input volume,

-Headset volume: Headphone output volume,

-Headset mic volume: Headset microphone input volume

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7. Web Settings

We can configure IP Phone more handy through web setting. Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone. Enter it (for example

http://192.168.0.200) into the address bar of web browser. The default login name and password

are both “root”.

Account and Sip server

The phone attempts to register to the SIP server using the account/registrar data provided by the automatic or manual initialization. Choose Account, you will find the following parameters:

Field

Description

Enable

You can choose on/off to enable/disable the line.

Display Name

It is showed as Caller ID when making a phone call

Username

It is authenticated ID for authentication

Authenticate Name

It is authenticated ID for authentication

Password

It is provided by administrator for registration

SIP Server

Server for registration, provided by administrator

IP phone automatically registered every time

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Hotline

You can use a Hotline to speed dialing and BLF. You can set a hotline as follow:

Click “Hotline”, set parameters in the following table:

Hotline

Key n

ES310 IP phone supports 12 keys.

Mode

Two modes：

--Speed Dial: Enable speed dialing in this key;

--Widelink BLF+ Speed Dial

Account

A SIP account relates to this key, another word, you will call this hotline by this SIP account.

Name

Description of this hotline.

Number

Number relates to this key.

Extension set

Extension set is extended Hotline function; you can believe it support more hotline by using

extension set. You can refer to 2.Connecting Your Phone about connecting of Extension set.

After connecting Extension set to a phone, you can install it as follow:

1) Click “Extension set”, select a set that you install (the one you connect to IP phone directly is

Set1, the one connect to Set1 is Set2, and so on) and click “Set”.

2) After installing, you can set each Extension set same as Hotline.

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Codec Selection

The IP phone supports the following voice codecs: G.722, G.711A, G.711U, G.723, and G.729A. You can enable/disable the desired codecs via Web interface. Please contact your system

administrator for more details about the codecs. To enable/disable the codecs:

1) Choose Audio-> Audio Codecs

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2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs list, and press

the / to move to the other list.

3) Choose Submit to save the change. Of course, you can control the voice bulk in this choose.

Contact

You can add, edit and delete contact in a phone book on web page of ES310.

1) Click “Contact” > “Phone book”,

If you want to add a contact, you just ought to click .

You can edit an existed contact by click . You can delete an existed contact by click , if you want to delete all contacts, you just ought

to click .

2) When you add a contact or edit an existed contact, you can set several parameter as follow:

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Phone book

Serial number

Serial number of a contact

Description

Description of a contact

Name

Name of a contact

Phone n

You can add 5 different phone number for every contact

Group

You can assign a contact to a specific group. If there isn‟t any group set on the phone, the group is None by default.

Account ID

Select a SIP account relating this contact, that is you can dial to the contact from this SIP account.

Besides, you can add, edit and delete group by click “Contact” > “Group”. The operation is similar to phone book.

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Escene SayHi ES310 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual