Escene SayHi ES310 User Manual

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ES310 IP PHONE

User Manual

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Tables of Contents

1. Getting Started ............................................................................................................................. 1

About......................................................................................................................................... 1

Feature Highlights: .................................................................................................................... 1

Technical Features ..................................................................................................................... 1

2. Connecting Your Phone ............................................................................................................... 3

3. Phone overview ........................................................................................................................... 5

Understanding Buttons and Hardware ...................................................................................... 5

Understanding Phone Screen Features ...................................................................................... 8

4. Basic Call Handling ................................................................................................................... 10

Placing a Call .......................................................................................................................... 10

Answering a Call ..................................................................................................................... 11

Ending a Call ........................................................................................................................... 12

Using Hold and Resume (Switch Calling Line) ...................................................................... 12

Transferring Calls .................................................................................................................... 13

Using Mute .............................................................................................................................. 13

Do Not Disturb ........................................................................................................................ 14

3-way Conference ................................................................................................................... 14

5. Advanced Call Handling ........................................................................................................... 16

Speed Dialing .......................................................................................................................... 16

Using the phone book ............................................................................................................. 16

Using Call Logs ...................................................................................................................... 19

6. Keypad Instruction .................................................................................................................... 20

Language ................................................................................................................................. 20

SIP Account Settings ............................................................................................................... 20

Network Setting ...................................................................................................................... 21

Customizing Rings and Volume .............................................................................................. 22

7. Web Settings .............................................................................................................................. 23

Account and Sip server ........................................................................................................... 23

Hotline ..................................................................................................................................... 24

Extension set ........................................................................................................................... 24

Codec Selection....................................................................................................................... 25

Contact .................................................................................................................................... 26

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1. Getting Started

About

SayHi ES310 is next-generation 2-line SIP phone, 4 dynamic context-sensitive soft keys, 12

programmable hard keys, and dual 10/100Mbps auto-sensing Ethernet ports with integrated PoE. The ES310 offers excellent voice PSTN, FXS, Record Port, security protection for privacy.

The 12 programmable speed-dial keys enable one-button access to office personnel and it

create one-button access to indispensable telephony features including conference, voicemail, transfer, etc.

Feature Highlights:

 160*32 Pixel LCD with Support Chinese display  HD Voice: HD Codec  2 VoIP accounts  Enterprise Phone Book  12 programmable hard keys and support BLF  Expansion Module: Up to 6 EMS32 programmable key modules  Support Plug and Play  Support PoE and AC power adapter

Technical Features

Item

ES310

Screen

Grayscale LCD with background light

160*32 pixel

Line

Function Keys

4 Soft keys,2 Line keys(dual-color LED) 6 Navigation keys(arrow button, OK button, C button) Volume adjust, Hands-free, Mute, Headset, Message, Menu, Directory, Service, Hold, Redial, Conference, Transfer

VoIP Protocol

SIP 2.0

HTTP、DHCP、TFTP、IEEE 802.1Q、IEEE 802.1X

Codec

G.723.1, G.729 A/B, G.711 A/U, G.722

QoS

TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)

Network

2*RJ45 10/100M Ethernet interfaces（LAN/PC) IP Assignment: Static IP or DHCP DNS Client

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Call Processing

Call Sharing/Bridged Lines Line Status Indicator(dual color LED) Multi Account Call Waiting, Call Queuing, Line Switching Call Forward, Call Transfer, Call Holding, Call Pickup, Callback One Key Dial, Redial Phone directory speed dial, Call record direct dial 3-way conference DnD Voice mail, Voice Prompt, Voice Message BLF

Extension Interface

EXT: ESM32 programmable key module SOR: FXS, FXO, Record USB

Security

User Authentication for configuration pages Signaling encryption Media encryption

Application

Public phone directory Private phone directory PnP (Plug & Play)

Power Supply

Power adapter: AC 100-240V input and DC 12V/1A output PoE (IEEE 802.af)

Specification

Storage Temperature: 0℃-60℃ Operating Humidity: 10%-90% Size 254mm*205mm*87mm

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2. Connecting Your Phone

Your system administrator will likely connect your new SayHi ES310 IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

1) Open the box ES310 IP Phone; carefully check the packing list, Packing List as follows:

Item

Counts

IP Phone

Handset

Handset Cord

Power adapter

RJ45 cable

CD 1 Quick Reference

Product certification

2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP

Phone and Handset), RJ45 cable into the LAN interface；IP Phone will automatically start if IP Phone with POE function.

3) The phone must work together with power adapter without POE support.

4) Connect your computer to PC interface of the phone with cable. * More detailed description please refers to the 3.Phone overview-Understanding phone

buttons and hardware.

Figure 2.1 Interfaces of SayHi ES310

Figure 2.2 Footstand of ES310

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5) If you want to connect a ESM (Extension set), you could connect it (any interface) to the EXT

interface on the phone with a RJ-45 cable (a straight-through cable), and the second ESM can be connected to the first one too. It supports 6 ESMs.

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3. Phone overview

Understanding Buttons and Hardware

From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi ES310。

Figure 3.1 Buttons and Hardware of SayHi ES310

Num

Buttons

Description

1 Headset button: Toggles the headset on or off.

Red means the feature is enabled.

2 Mute button: Toggles the Mute feature on or off.

Red means the feature is enabled.

3 Messages button: Typically auto-dials your voice message service.

Red means have unread voice mail.

SERVICE

Server button: Open or Close the Services menu.

DIRECTORIES

Directory button: Use it to access call logs and corporate

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directories.

Menu button: Allows you to scroll through menus.

7 Volume button: Controls the volume and other settings.

CONFERENCE

Conference button: Connect calling / called party to the conference

REDIAL

Redial button: To Redial the last number.

TRANSFER

Transfer button: Transfer redirects a connected.

HOLD

Hold button: Put a call on hold

0-9, *, #

Basic Call Handling: press “#” send out a call(default)

Speaker button

Speaker button: Toggles the speakerphone on or off.

1) Red, flashing: There is an incoming call.

2) Red, steady: Pick up and enter normal call.

Softkey

Each displays a softkey function, To activate a softkey, press the softkey button.

Line buttons

Select the phone line（Call or Answer) ； Different colors for different status:

1) Red, flashing: There is an incoming call.

2) Red, steady: Pick up and enter normal call.

3) Blue, flashing: Holding call.

4) Blue, steady: Active call.

Programmable Buttons

Hotline number can be used to bind in order to achieve speed dial； Turn on BLF:

1) Red, steady: Remote line is busying.

2) Blue, steady: Remote line is idle. The order of the hot keys:

On the left top to bottom: 1, 2, 3, 4, 5, 6； On the right top to bottom: 7, 8, 9, 10, 11, 12;

17 C Back button: Return to the standby interface;

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Navigation button

“Up”: Adjust ring volume, operate with the “down” button “Down”: Open „Missed Calls” list: “Left”: Open “Received Calls” list; “Right”: Open “Dialed Numbers” list

OK button: To confirm the action;

Hands-free speakerphone

Hands-free voice of the output 21

LCD screen

160*32 pixels, grayscale LCD with background light.

Light strip

Red flashing: There are incoming call； Red, steady: Missed Calls, or phone busy;

Hands-free microphone

Sounds input when hands-free

Figure 3.2 Interfaces of SayHi ES310

Num

Hardware

functions

Footstand

Hold up phone

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+ 20 hidden pages

Escene SayHi ES310 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual