Escene SayHi ES320, SayHi ES330, SayHi WS320, SayHi DS320, SayHi GS320 User Manual

ES320/ES330/WS320/DS320/GS320

IP Phone

User Manual

(firmware:V2.2.6.2-2733)

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Tables of Contents

1.Getting Started ............................................................................................................................... 4

About......................................................................................................................................... 4

Illustrate .................................................................................................................................... 4

Feature Highlights: .................................................................................................................... 4

Technical Features ..................................................................................................................... 4

2.Connecting Your Phone .................................................................................................................. 6

3.Phone overview .............................................................................................................................. 8

Understanding Buttons and Hardware ...................................................................................... 8

Understanding Phone Screen Features .................................................................................... 12

4.Basic Call Handling ..................................................................................................................... 13

Placing a Call .......................................................................................................................... 13

Answering a Call ..................................................................................................................... 14

Ending a Call ........................................................................................................................... 15

Using Hold and Resume (Switch Calling Line) ...................................................................... 15

Transferring Calls .................................................................................................................... 16

Using Mute .............................................................................................................................. 16

Do Not Disturb ........................................................................................................................ 17

3-way Conference ................................................................................................................... 17

Expansion Installation(only ES330 has this item) .................................................................... 18

Expansion Settings(only ES330 has this item) ......................................................................... 18

Time&Date ...................................................................................................................................... 19

VOIP Call Forwarding .................................................................................................................... 19

5.Advanced Call Handling .............................................................................................................. 21

Speed Dialing .......................................................................................................................... 21

Using the phone book ............................................................................................................. 21

Using Call Logs ...................................................................................................................... 25

6.Keypad Instruction ....................................................................................................................... 26

Language ................................................................................................................................. 26

SIP Account Settings ............................................................................................................... 26

Network Setting ...................................................................................................................... 28

Load default settings ............................................................................................................... 28

Customizing Rings and Volume .............................................................................................. 29

WIFI setting(only WS3X2 has this item) ................................................................................ 29

View status .............................................................................................................................. 30

Diagnose ................................................................................................................................. 31

7.Web Settings ................................................................................................................................ 32

Config Guide ........................................................................................................................... 32

WIFI Setting(only WS320 has this item ) ............................................................................... 34

WIFI Status(only WS320 has this item )................................................................................. 35

Network ................................................................................................................................... 35

SISIP AcP Account .................................................................................................................. 37

SIP Account ............................................................................................................................. 37

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SIP Account ............................................................................................................................. 37

Programmable Keys ................................................................................................................ 38

Expansion Module .................................................................................................................. 39

Audio....................................................................................................................................... 39

PhoneBook .............................................................................................................................. 40

Group .............................................................................................................................. 40

Contact ............................................................................................................................ 41

LDAP .............................................................................................................................. 42

BanList ............................................................................................................................ 43

Enterprise Phonebook ..................................................................................................... 44

Advance .................................................................................................................................. 44

Phone Setting .................................................................................................................. 44

VLAN Setting ................................................................................................................. 46

VPN Setting .................................................................................................................... 46

BLF setting ...................................................................................................................... 47

Trusted Certs ................................................................................................................... 48

Dial Plan .......................................................................................................................... 49

Global SIP ....................................................................................................................... 50

PasswordPhone Maintenance .................................................................................................. 50

Log .................................................................................................................................. 50

Default Setting ................................................................................................................ 51

Auto Provision ................................................................................................................ 52

FTP Upgrade ................................................................................................................... 53

TFTP Upgrade ................................................................................................................. 54

HTTP Upgrade ................................................................................................................ 55

Reboot ............................................................................................................................. 56

Phone Status ............................................................................................................................ 57

System info ............................................................................................................................. 57

About....................................................................................................................................... 58

Appendix： ............................................................................................................................. 59

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1.Getting Started

Item

ES320/ES330/WS320/DS3X2/GS320

Screen

Grayscale LCD with background light

128*64 pixel

About

ES320P/ES330 is a small-screen-based IP phone in Sayhi IP phone series, it has fashion and technological appearance, excellent voice quality, and powerful features, and it is a new generation of intelligent phones to replace of the traditional desktop office terminals, It accomplished the powerful telephony features by cooperating with the communications platform,. such as the call transfer, hotline, three-party conference calling, speed dial, voice mail, Do Not Disturb, etc.

Illustrate

Firstly, before you use this user manual ,please check the below illustrate carefully. This user

manual is common use in ES330、WS320、DS320、GS320.please check the differwnt.

ES330 is different from ES320 :ES330 support expansion ,but ES320 don‟t support it. It can

up to 6 EMS32 programmable key modules

WS 320 is wifi phone ,it has wifi module, it is the different from ES320,but the function is

the same . WS320 IP Phone support 2 accounts registering and 2 calls management.

DS320 series is Dual Model IP phone , and support PSTN and VOIP , DS3X2 P IP Phone

support 2 accounts registering and 2 calls management.

GS320 has a gbps network port. It is a supper rate phone .

Feature Highlights:

 128*64 Pixel LCD with Support Chinese display  HD Voice: HD Codec  2 VoIP accounts  Enterprise Phone Book  12 programmable hard keys and support BLF  Support Plug and Play  Support PoE and AC power adapter

Technical Features

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Line

Function Keys

4 Soft keys,2 Line keys(dual-color LED) 6 Navigation keys(arrow button, OK button, C button) Volume adjust, Hands-free, Mute, Headset, Message, Menu, Directory, Service, Hold, Redial, Conference, Transfer

VoIP Protocol

SIP 2.0

Network Protocol

HTTP, BOOTP, TFTP, *IEEE 802.1Q, *IEEE 802.1X

Codec

G.723.1, G.729 A, G.711 A/U, G.722

QoS

TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)

Network

2*RJ45 10/100M Ethernet interfaces（LAN/PC) IP Assignment: Static IP or DHCP VPN(L2TP) DNS Clients (Primary and Secondary)

Conversation Mode

Handset, Headset or Hand-free Mode, Call center headset and 3.5mm headset supported 9-levels volume adjustment

Call Processing

Call Sharing/Bridged Lines Line Status Indicator(dual color LED) Multi Account Call Waiting, Call Queuing, Line Switching Call Forward, Call Transfer, Call Holding, Call Pickup, Callback One Key Dial, Redial Phone directory speed dial, Call record direct dial 3-way conference DnD Voice mail, Voice Prompt, Voice Message BLF

Expansion Interface

EXT: ESM32 programmable key module SOR: FXS, FXO, Record USB

Security

User Authentication for configuration pages Signaling encryption Media encryption

Application

*Public phone directory Private phone directory *PnP (Plug & Play)

Power Supply

Power adapter: AC 100-240V input and DC 12V/1A output PoE (IEEE 802.af)

Specification

Storage Temperature: 0℃-60℃ Operating Humidity: 10%-90% Size 254mm*205mm*87mm

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2.Connecting Your Phone

Item

Counts

IP Phone

Handset

Handset Cord

Power adapter

RJ45 cable

CD 1 Quick Installation

Quick User Guide

Product certification

Your system administrator will likely connect your new SayHi ES320/ES330/WS320/DS3X2/GS320 IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

1) Open the box ES320/ES330/WS320/DS3X2/GS320 IP Phone; carefully check the

packing list, Packing List as follows:

2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP

Phone and Handset), RJ45 cable into the LAN interface；IP Phone will automatically start if IP Phone with POE function.

3) The phone must work together with power adapter without POE support.

4) Connect your computer to PC interface of the phone with cable. * More detailed description please refers to the 3.Phone overview-Understanding phone

buttons and hardware.

Figure 2.1 Interfaces of SayHi ES320/ES330/WS320/DS3X2/GS320

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Figure 2.2 Footstand of ES320/ES330/WS320/DS3X2/GS320

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3.Phone overview

Num

Buttons

Description

1 Headset button: Toggles the headset on or off.

Red means the feature is enabled.

2 Mute button: Toggles the Mute feature on or off.

Red means the feature is enabled.

Understanding Buttons and Hardware

From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi

ES320/ES330/WS320/DS3X2/GS320

Figure 3.1 Buttons and Hardware of SayHi ES320/ES330/WS320/DS3X2/GS320

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3 Messages button: Typically auto-dials your voice message service.

Red means have unread voice mail.

SERVICE

Server button: Open or Close the Services menu.

DIRECTORIES

Directory button: Use it to access call logs and corporate directories.

Menu button: Allows you to scroll through menus.

7 Volume button: Controls the volume and other settings.

CONFERENCE

Conference button: Connect calling / called party to the conference

REDIAL

Redial button: To Redial the last number.

TRANSFER

Transfer button: Transfer redirects a connected.

HOLD

Hold button: Put a call on hold

0-9, *, #

Basic Call Handling: press “#” send out a call(default)

Speaker button

Speaker button: Toggles the speakerphone on or off.

Red, steady: Pick up and enter normal call.

Softkey

Each displays a softkey function, To activate a softkey, press the softkey button.

Line buttons

Select the phone line（Call or Answer) ； Different colors for different status:

1) Red, flashing: There is an incoming call.

2) Red, steady: Pick up and enter normal call.

3) Yellow-green, flashing: Holding call.

4) Yellow-green, steady: Active call.

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Programmable Buttons

Hotline number can be used to bind in order to achieve speed dial； Turn on BLF:

1) Red, steady: Remote line is busying.

2) Yellow-green, steady: Remote line is idle. The order of the hot keys:

On the left top to bottom: 1, 2, 3, 4, 5, 6； On the right top to bottom: 7, 8, 9, 10, 11, 12;

17 C Back button: Return to the standby interface;

Navigation button

“Up”: Adjust ring volume, operate with the “down” button “Down”: Open „Missed Calls” list: “Left”: Open “Received Calls” list; “Right”: Open “Dialed Numbers” list

OK button: To confirm the action;

Hands-free speakerphone

Hands-free voice of the output 21

LCD screen

160*32 pixels, grayscale LCD with background light.

Light strip

Red flashing: There are incoming call； Red, steady: Missed Calls, or phone busy;

Hands-free microphone

Sounds input when hands-free

Figure 3.2 Interfaces of SayHi ES320/ES330/WS320/DS3X2/GS320

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Num

Hardware

functions

Footstand

Hold up phone

Footstand button

Press buttons at the same time to adjust the angle

Reserved for USB port

Enhanced scalability

Microphone port

Connect the Microphone

Headphone port

Connect the Headphone

Power port

12VDC

Headset port

Support RJ11 interface connection

Handset port

Connect the Handset

Reserved port

Enhanced scalability:

1) EXT: ESM interface；

2) SOR: S-FXS O-FXO R-record

LAN port

Connect to a LAN interconnecting device

PC port

Connect to a local PC

○

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Understanding Phone Screen Features

Num

Screen

Functions

Time and Date

Show current time and date.

Auto-answer

Enabled Auto-answer, displays “AA”

Missed calls

Show the number of missed calls.

Line status

Show the phone line status:

1) : Disconnect into network.

2) : Only Peer-to-Peer call.

3) : Network connected normal, but the line is not

successfully registered.

4) : Network is OK and the line is available.

5) : Line is turned on DND.

Softkey labels

Each displays a softkey function (displayed on your phone screen), and the function is different when menu changes.

○

This is what your main phone screen might look like:

Figure 3.3 LCD of SayHi ES320/ES330

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4.Basic Call Handling

If you want to...

Then...

Place a call using the handset

Pick up the handset

--1) You can hear the dial tone；

--2) The first line light is ；

--3) Enter a number；

--4) Press „#’ button（default) ,

-or press ;

-or wait 5s (default), then it send the number automatically.

Place a call using a speakerphone

Press Speaker,

or Programmable buttons

Place a call using a headset

Put on your headset and active Headset button, and then do as using speakerphone

Redial

--Press REDIAL button to dial the last number

-or press Navigation button-Right > “Dialed number”, select a

number, and press or OK button.

Dial from a call log

--1) Press MENU or OK button > “Call history”, you can select

“Missed calls”, “Received calls” and “Dialed numbers”,

- or press Navigation button (in Standby interface) > select “Missed calls” (down), “Received calls” (left) and “Dialed numbers” (right) )；

--2) Then press OK button or .

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Note: The bold type of the following text and following a “button” in table signifies the phone's button (for example, OK button), and the signifies softkey.

Placing a Call

Here are some easy ways to place a call on SayHi ES320 IP Phone:

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Place a call while Another call is active

--1) Press Hold button or ;

--2) Enter a number;

--3) Press „#’ button (default) ;

-or press to send the number.

Tips

If you want to...

Then...

Answer with a handset

--1) Your phone ring;

--2) Line button of the ringing

line is Red and flashing, Light strip is Red

and flashing；

--Pick up the handset

Answer with the speakerphone (Non-headset mode)

--Press Speaker button

-or press the flashing Line button,

-or press

Answer with the a headset

--Put on headset, press Headset button

so that the status light is Red , and then do as using speakerphone

Switch from a connected Call to answer a ringing call

--1) Another Line button is Red and flashing, Light strip is Red

and flashing;

--2) Press the flashing Line button to answer (at this time, the original call will be hold.)

Auto-answer

--1) Press MENU or OK button > “Function setting” > “Auto answer”;

--2) Select “Enable”;

--3) Your phone answers incoming calls automatically after a few rings.

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and then go off-hook by lifting the handset or pressing , Headset or Speaker button.

• If you make a mistake while dialing, press C button to erase digits.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on SayHi ES320.

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Ending a Call

If you want to...

Then...

Hang up while using the Handset

--Return the handset to its cradle,

-or press

Hang up while using the Speakerphone

--Press Speaker button that is Red ,

-or press Line button for the appropriate line,

-or press

Hang up while using the Headset

--Press Handset button, （Do not keep the headset mode) ,

-or press (keep the headset mode)

Hang up one call, but preserve another call on the other line

--Press ,

-or refer to the above three methods

If you want to...

Then...

Put a call on hold

--Press HOLD button,

-or press

Hold a line and switch to another line

Press another Line button for the appropriate line

Resume a call on current line

--Press Line button,

Release a call on different line

Select the line want to release hold, press the line, so recovery;

To end a call, hang up. Here are some more details.

Using Hold and Resume (Switch Calling Line)

You can hold and resume calls. You can take a call in one line at anytime, and the other lines would be hold. As a result of that, you can switch different calling line on our phone.

Tips

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• Engaging the Hold feature typically generates music or a beeping tone.

If you want to...

Then...

Talk to the transfer

recipient before transferring a call (consult transfer)

--1) Press TRANSFER button or press ;

--2) Enter number;

--3) press “#”（default) ,

-or press then transfer the call,

-or wait five seconds(default)then transfer the call

Transferred to idle lines or other numbers without talking to the transfer recipient (Blind transfer)

--1) Press TRANSFER button or ；

--2) Press ;

--3) Enter number;

--4) Press “#”（default)

-or press , then transfer the call;

-or wait five seconds(default)then transfer the call

Blind transfer to the held line

--1) Press TRANSFER button or press ;

--2) Press the Line button of held line

If you want to...

Then...

Toggle Mute on

Press Mute button, then the button is Red

Toggle Mute off

Press Mute button, then the button light off

• A held call is indicated by the Yellow-green and flashing Line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset。

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Do Not Disturb

If you want to...

Then...

Enable global DND

--1) Press ;

--2) All enabled line on the phone would changes to

status.

Enable DND on a single line

Press MENU or OK button > “Function setting” > “DND” > (select line) “Enable”

Disable DND

--Global DND enabled, press to disable global DND;

--Line DND enabled, press twice ,

-or press MENU or OK button > “Function setting” >

“DND” >(select line) “Disable”

If you want to...

Then...

Invite the transfer recipient into a conference in a transferring

--1) When the transfer recipient answer the call, press

CONFERCENCE button or on your phone;

--2) Then the held one, transfer recipient and you will be into a

conference, and the LCD will display

status.

Invite the third party into a conference in a active call

--1) Press CONFERENCE button or in an active call;

--2) Enter the third party number；

--3) After connected the third party, press CONFERENCE button or

again

You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy tone（Can also be set to their voice mail or other extension numbers, etc.).

3-way Conference

You can establish a three-party conference, during the conversation three phone parties can communicate with each other.

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establish a conference with held line

--1) when one phone line is holding on and the other line is busy;

--2) Press CONFERENCE button,

-or Press Soft key

--3) press the held line's programmable button, the 3-way Conference

will establish.

If you want to...

Then...

Expansion installation

--1) Press MENU or OK button > “Function setting” > “expansion

installation”,

--2) if you want to install expansion, please according to tips to

do ,after you install ,press”finish”.

If you want to...

Then...

Expansion setting

--1) Press MENU or OK button > “Function setting” >

“expansion installation”,

--2) choose which you want to set “expansion”

--3)choose which you want to set “ programmable keys “

--4)you can set :

Mode:Speed Dial、Asterisk BLF、Speed Dial Prefix、BLA、

DTMF

Account :choose account which you want to set Name:give it a name which you want Number: set your expansion number

Expansion Installation(only ES330 has this item)

Expansion Settings(only ES330 has this item)

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If you want to...

Then...

Time&Date

--1) Press MENU or OK button > “Function setting” >

“time&date”,

--2)you can select :

SNTP: select “enable ”to set parameter: time 、server 、daylight SIP server: select “enable ” to set parameter: root can modify

date .

manual Settings: select “enable ”to set parameter: date and time

If you want to...

Then...

Unconditional transfer

--1) Press MENU or OK button > “Function setting” > “voip

call forwarding”;

--2)select “unconditional transfer”, select enable.

--3)input number which you want to transfer, when have a

call in ,it will unconditional transfer.

Busy transfer

--1) Press MENU or OK button > “Function setting” > “voip

call forwarding”;

--2)select “busy transfer”, select enable.

--3) input number which you want to transfer, when have a

call in conversation ,it will transfer.

Time&Date

VOIP Call Forwarding

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No answer transfer

--1) Press MENU or OK button > “Function setting” > “voip

call forwarding”;

--2)select “no answer transfer”, select enable.

--3) input number which you want to transfer, when have a

call in but you don‟t have time to answer ,it will transfer.

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5.Advanced Call Handling

If you want to...

Then…

Set up Speed Dials

on your phone

--1) Press MENU or OK button > “Function setting” > “Hot line keys”;

--2) You can configure twelve speed dial numbers on the SayHi ES320

IP Phone;

--3) Press OK button or to set and modify:

-Mode:

-Speed dial: Speed dial mode

-Asterisk BLF: In the Speed dial based on the increase in BLF (Busy line detection) function

-Account: Speed Dial hot keys using the account

-Name: Description of this hot-key,

-Number: Need to speed dial numbers

--4) Press to save the changes

If you want to…

Then…

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

Using the phone book

You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial, or search for a contact in this directory.

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Add Contacts

--1) Press ,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Press ；

--3) Select “Add contact”, press OK button or ;

--4) Use the navigation keys to select content, press OK button or

to set and modify:

-Name: set the name of contact,

-NO.1-5: you can set up 5 contacts‟ numbers,

-Group: the contacts be divided into different user‟s groups

--5) Press soft key to complete

Add group

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Press soft key;

--3) Select the “add group” then press OK button or ;

--4) Use the navigation keys to select content, press OK button or

to set and modify:

-Group name: name of the group

-Description: description of the group

--5) Press soft key to complete

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Modify group

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Press soft key;

--3) Select the “Modify group” then press OK button or press

;

--4) Select the group you want to modify, press the OK button or

to set and modify, press to save the change

Delete group

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Press soft key；

--3) Select the “Delete group” or OK button or ；

--4) Select a group you want to delete, press OK button or

View/Edit Contacts

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Select “View ALL”,

-or select a contact who are belong to different group;

--3) Select the contact, press the OK button or (to edit the

contact‟s information, press OK button or )

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LDAP

--1) --1) Press soft key,

-or press MENU button > “Phone book”

-or press Directories button > “Phone book”

--2)Select “LDAP”, press the OK button.

--3)Select“Search name->name”, then input the name ,and press OK

or Del.

--4)Select “Search number->Number”, then input the number ,and

press OK or Del.

Pay attention: before you use LDAP function, you need to configure LDAP rule in the web configure page.

Call from phone book

--1) Press soft key,

-or press MENU button > “Phone book”,

-or press Directories button > “Phone book”;

--2) Select “View ALL”,

-or select a contact who are belong to different group;

--3) Select a contact, then press , (If there are multiple numbers of one contact, press to

enter the interface of “call options”, select the one you want to call and

press )

Modify the relative account of a contact

--1) Open your web browser, enter the “web” interface. (For details, you

can refer to 7.Web Settings.)

--2) Open “Contact” > “Phone book”, select the contact who are needed

to be modified, click

--3) Select the account in the drop-down column of the account, click

“Submit” to complete it.

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Using Call Logs

If you want to…

Then…

View your call logs

--1) Press MENU button > “Call history” > “Missed Calls”, “Received

Calls”, or “Dialed numbers”

--2) Use the navigation keys to view the call record information.

Dial from a call log

Please refer to the previous part 4.Basic call handing – Placing a call.

Erase your call logs

--1) If you want to delete a call record, you have to select this record

from the logs and press ;

--2) If you want to delete an entire call record list, you have to select

this record list from the logs and press

Your phone maintains records of your missed, placed, and received calls.

Tips

• Each call log store up to 20 entries on SayHi ES320 IP phone.

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6.Keypad Instruction

If you want to…

Then...

To change the language via Phone interface

--1) Choose “System setting” > “Phone setting” > “Language”;

--2) Scroll through the list of available languages.

--3) Press OK button or when the desired language is

highlighted. The language appears on the graphic display will be changed to the one you chose.

If you want to…

Then...

SayHi series IP phones are can be configured in two ways. The first you can use the phone keypad where you can settings for you IP phones, the other you can log in to User Options web pages where you can settings for you IP phones. Use phone keypad to setting. Press MENU or OK button to the main menu, Use the navigation

keys to select menu, press OK button to confirm menu selections, press C button or to delete input information.

Language

SayHi 320 IP Phone supports Simplified Chinese and English Russian

SIP Account Settings

SayHi 320 series IP phone make calls based on sip accounts, SayHi 320 series IP phones can support 2 independent SIP account, each account can be configured to different SIP server.

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+ 59 hidden pages

Escene SayHi ES320, SayHi ES330, SayHi WS320, SayHi DS320, SayHi GS320 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual