Escene SayHi CC800 User Manual
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CC800
CC800 CC800
CC800 IP P
IP PIP P
IP Phone
honehone
hone
User Manual
User ManualUser Manual
User Manual
(firmware :V1.0.7.4)
EEsscceennee CCoommmmuunniiccaattiioonn CCoo..LLttdd
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Tables of Contents
1.Getting Started ............................................................................................................................... 4
About......................................................................................................................................... 4
Feature Highlights: .................................................................................................................... 4
Technical Features ..................................................................................................................... 4
2.Connecting Your Phone .................................................................................................................. 7
3.Phone overview .............................................................................................................................. 9
Understanding Buttons and Hardware ...................................................................................... 9
Understanding Phone Screen Features .................................................................................... 10
4.Basic Call Handling ..................................................................................................................... 11
Network Setting ...................................................................................................................... 11
Placing a Call .......................................................................................................................... 12
Answering a Call ..................................................................................................................... 13
Ending a Call ........................................................................................................................... 13
Using Hold and Resume (Switch Calling Line) ...................................................................... 14
Transferring Calls .................................................................................................................... 15
Using Mute .............................................................................................................................. 15
Do Not Disturb ........................................................................................................................ 15
3-way Conference ................................................................................................................... 16
VOIP Call Forwarding ............................................................................................................ 17
5.Advanced Call Handling .............................................................................................................. 18
Speed Dialing .......................................................................................................................... 18
Using the phone book ............................................................................................................. 18
Using Call Logs ...................................................................................................................... 21
Black List ................................................................................................................................ 21
Fuzzy search ............................................................................................................................ 21
Time & Date ............................................................................................................................ 22
6. Keypad Instruction ...................................................................................................................... 23
Language ................................................................................................................................. 23
SIP Account Settings ............................................................................................................... 23
Load default settings ............................................................................................................... 25
Customizing Rings and Volume .............................................................................................. 25
View status .............................................................................................................................. 25
Diagnose ................................................................................................................................. 26
7.Web Settings ................................................................................................................................ 27
Config Guide ........................................................................................................................... 27
Network ................................................................................................................................... 29
SIP Account ............................................................................................................................. 32
Programmable Keys ................................................................................................................ 34
Audio....................................................................................................................................... 36
Phone Book ............................................................................................................................. 37
Group .............................................................................................................................. 37
Contact ............................................................................................................................ 38
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LDAP .............................................................................................................................. 39
BanList ............................................................................................................................ 40
Enterprise Phonebook ..................................................................................................... 41
Advance .................................................................................................................................. 41
Phone Setting .................................................................................................................. 41
VLAN Setting ................................................................................................................. 45
VPN Setting .................................................................................................................... 46
Dial Plan .......................................................................................................................... 46
IP Strategy ....................................................................................................................... 47
Global SIP ....................................................................................................................... 48
Password Phone Maintenance ................................................................................................. 48
Log .................................................................................................................................. 48
Default Setting ................................................................................................................ 49
Auto Provision ................................................................................................................ 50
FTP Upgrade ................................................................................................................... 52
TFTP Upgrade ................................................................................................................. 53
HTTP Upgrade ................................................................................................................ 54
Reboot ............................................................................................................................. 54
Phone Status ............................................................................................................................ 55
System info ............................................................................................................................. 56
About....................................................................................................................................... 56
Appendix： ............................................................................................................................. 57
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1.Getting Started
About
CC800 is a small-screen-based IP phone in SayHi IP phone series, it has fashion and technological
appearance, excellent voice quality, and powerful features, and it is a new generation of intelligent
phones to replace of the traditional desktop office terminals, It accomplished the powerful
telephony features by cooperating with the communications platform,. such as the call transfer,
hotline, speed dial, voice mail, Do Not Disturb, etc.
Feature Highlights:
128*64 Pixel LCD with Support 4 lines display
HD Voice: HD Codec
2 VoIP accounts
Support HTTP/TFTP/FTP Auto-provision
Technical Features
Item CC800
Screen
Grayscale LCD with background light
128*64 pixel, 4 display, 2.3 inch
Language
Multi-Language (e.g.CN/EN/Spain/Portugal/Poland/Turkey/French/Italy
etc.)
Line
2 ,Light status: Coming call & Hold(Red flashing);Talking (Red)
Function Keys
2 Line keys(dual-color LED)
Auto-ANS , Hold, RD & Mute, Hands-free,
Volume adjust, VOL,
VoIP Protocol
SIP 2.0
Network
Protocol
HTTP, BOOTP, FTP, TFTP, IEEE 802.1Q, *IEEE 802.1X
Codec
PCMA,PCMU, G.722 ,G.729 A,G.723.1(5.3Kb/s, 6.4Kb/s),iLBC
QoS
TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)
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Network
2×RJ45 10/100M Ethernet Interfaces (LAN/PC)
IP Assignment: static IP, DHCP, PPPoE
PC port support Bridge and Router
DNS SRV,STUN, VPN(L2TP), VLAN/QoS
STUN,DTMF(In-band/RFC2833/SIP INFO)
DC 5V Power Port, USB Power Port
RJ9 Call Center Headset Port, 3.5mm PC Headset Port
Voice
Hands-free model available by Full-duplex
Separated 9 Level Volume Adjustment
Function APP
Quickly Register\Down
Auto-Answer
PC APP control calling
Call Waiting, Call Queuing, Line Switching
Call Forward, Call Transfer, Call Holding, Call Pickup,
Callback One Key Dial, Redial
Phone directory speed dial, Call record direct dial
Mute
PBX
Call Transfer, Call Pick-Up, Network-Meeting, DND, Call Waiting, Call
Hold.
Call Barring, Call Back On Busy, Anonymous Call ,Intercom, Paging
Application
LDAP
Enterprise phone directory, download with server, and it support 800
contacts
Public phone directory
XML Phonebook : Search /Input/ Out put
Private phone directory: input/output 300 contacts, every contact can save 3
numbers and the size of number is 19 byte.
Call History(600): every records is 200 with Miss Calls /Received
Calls/Dialed Calls.
Voice Message, Voice Mail Box, Light of Message.
Ringing Update, Input, Del,
*we also support to order the other APP.
Security
Login the website by password
Login the LCD by password
Signaling encryption(RC4)
Media encryption(RC4)
VPN, 802.1X, VLAN QoS(802.1pq), *LLDP
TLS, MD5,AES, ROOT/USER Management
Management
Upgrade: HTTP/TFTP/FTP Auto-provision/TR069
Configurations: Phone/Http/Auto provision/TR069
Debug: Telnet/Phone/Web
Keyboard Setting
Power Supply
Power adapter:AC100~240V input and DC 5V/1A output
PoE(IEEE 802.af),USB
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Specification
Storage Temperature: 0℃-60℃
Operating Humidity: 10%-90%
Size 254mm*205mm*87mm
Certificate CE、FCC、RoHS、Avaya、Broadsoft、Alcatel、Yeastar、Digium、Metaswitch
etc.
Note: “*” Sign means function has not been published yet.
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2.Connecting Your Phone
Your system administrator will likely connect your new SayHi CC800 IP Phone to the corporate
IP telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
1) Open the box CC800 IP Phone; carefully check the packing list, Packing List as follows:
Item Counts
IP Phone 1
Power adapter 1
RJ45 cable 1
Quick Installation 1
Product certification 1
2) As shown in figure 2.1 and figure 2.2 interface；When the power up , IP Phone will
automatically start if IP Phone with POE function. Connect your computer to PC interface of the
phone with cable. RJ45 cable into the LAN interface
3) The phone must work together with power adapter without POE support.
* More detailed description please refers to the 3.Phone overview-Understanding phone
buttons and hardware.
Figure 2.1 Interfaces of SayHi CC800
Figure 2.2 Left side of CC800
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Figure 2.3 Right side of CC800
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3.Phone overview
Understanding Buttons and Hardware
From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi CC800
Figure 3.1 Buttons and Hardware of SayHi CC800
Num Buttons & HD Description
1 LCD
128*64 Pixel LCD.
2 Soft key Operating function with what is the LCD show.
3 Line keys
Select the phone line（Call or Answer) ；
Different colors for different status:
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
4 Auto-ANS Turn on or Shut down the auto answer service.
5 Hold Hold button: Put a call on hold
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6 RD/MUTE RD: Redial a call.
Mute button: Toggles the Mute feature on or off.
Red means the feature is enabled.
7
Headset
Headset button: Toggles the headset on or off.
Red means the feature is enabled.
8
VOL±: Controls the volume and other settings
VOL: Change the voice model with
9 0-9, *, # Basic Call Handling: press “#” send out a call(default)
Navigation buttons :
“Up”: -2 ; “Down”-8; “Left”-4; “Right”-6;
Understanding Phone Screen Features
This is what your main phone screen might look like:
Figure 3.3 LCD of SayHi CC800/CC800
Num Screen Functions
1 Time and Date Show current time and date.
2 Auto-answer
Enabled Auto-answer, displays “AA”
3 Missed calls
Show the number of missed calls.
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4 Line status Show the phone line status:
1) : Disconnect into network.
2) : Only Peer-to-Peer call.
3) : Network connected normal, but the line is not
successfully registered.
4) : Network is OK and the line is available.
5) : Line is turned on DND.
5 Soft key labels Each displays a softkey function (displayed on your phone screen),
and the function is different when menu changes.
4.Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature
availability can vary; see your system administrator for more information.
Network Setting
If you want to … Then…
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network setting
--1) Choose “Menu” > “System setting” > “Advanced setting”；
--2) Enter the password required（The default is empty) ；
--3) Choose “Network”, you can configure the following parameters:
-Type: static IP or DHCP
-IP: enter IP address , Note: Do not duplicate the IP address with
other devices on the network
-Mask: enter appropriate subnet mask
-GW: enter appropriate gateway
- DNS1: enter IP address of the primary DNS server
- DNS2: enter IP address of the secondary DNS server
-Web port: the default Web port is 80,if you change it(for example
change it to 88),you must use IP and Web port to login the web page (for
example http://192.168.0.200:88).It will take effect on next reboot.
-Telnet port: the default Telnet port is 23,if you change it(for
example change it to 2003),you must use IP and Telnet port to login the
manage page (for example telnet 192.168.0.200:2003).It will take effect
on next reboot.
Placing a Call
Here are some easy ways to place a call on SayHi CC800 IP Phone:
If you want to... Then...
Place a call using the
handset
Pick up the handset
--1) You can hear the dial tone；
--2) The first line light is
；
--3) Enter a number；
--4) Press ‘#’ button（default) ,
-or press Send;
-or wait 5s (default), then it send
the number automatically.
Redial
--Press REDIAL button to dial the last number
- “Dialed number”, select a number, and press RD.
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Dial from a call log
--1) Press MENU or OK button > “Call history”, you can select
“Missed calls”, “Received calls” and “Dialed numbers”,
- or press Navigation button (in Standby interface) > select “Missed
calls” (down), “Received calls” (left) and “Dialed numbers”
(right) )；
--2) Then press Enter button follow the tips and press Dial.
Place a call while
Another call is active
--1) Press Hold button or Resum;
--2) Select another account and enter a number;
--3) Press ‘#’ button (default) ;
-or press Send to send the number.
Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are
available on SayHi CC800.
If you want to... Then...
Answer with a
handset
--1) Your phone ring;
--2) Line button of the ringing
line is Red
--Pick up the handset or press the
flashing Line button,
Switch from a
connected Call to
answer a ringing
call
--1) Another Line button is Red and flashing, Light strip is
Red and flashing;
--2) Press the flashing Line button to answer (at this time, the
original call will be hold.)
Auto-answer
--1) Press MENU or OK button > “Function setting” > “Auto answer” or
press AUTO ANS;
--2) Select “Enable”;
--3) Your phone answers incoming calls automatically after a few rings.
Ending a Call
To end a call, hang up. Here are some more details.
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If you want to... Then...
Hang up while using the
Handset
--Return the handset to its cradle,
-or press END
Hang up while using the
Speakerphone
--Press Speaker button ,
-or press Line button for the appropriate line,
-or press END
Hang up while using the
Headset
--Press Handset button, （Do not keep the headset mode) ,
-or press END (keep the headset mode)
Hang up one call, but
preserve another call on
the other line
--Press END,
-or refer to the above three methods
Using Hold and Resume (Switch Calling Line)
You can hold and resume calls. You can take a call in one line at any time, and the other lines
would be hold. As a result of that, you can switch different calling line on our phone.
If you want to... Then...
Put a call on hold
--Press HOLD button under the LCD,
-or press Hold
Hold a line and switch to
another line
Press another Line button for the appropriate line
Resume a call on current
line
--Press Line button,
Release a call on different
line
Select the line want to release hold, press the line, so recovery;
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• A held call is indicated by the red line and flashing red line button.
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Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to... Then...
Talk to the transfer
recipient before
transferring a call
(consult transfer)
--1) Press XFER soft key under the LCD;
--2) Enter number;
--3) press “#”（default) ,
-or press Send then transfer the call,
-or wait five seconds(default)then transfer the call
Transferred to idle
lines or other numbers
without talking to the
transfer recipient
(Blind transfer)
--1) Press XFER soft key under the LCD;；
--2) Press Blind;
--3) Enter number;
--4) Press “#”（default)
-or press Send, then transfer the call;
-or wait five seconds(default)then transfer the call
Blind transfer to the
held line
--1) Press XFER soft key under the LCD;;
--2) Press the Line button of held line
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use
mute in conjunction with the handset, speakerphone, or a headset。
If you want to... Then...
Toggle Mute on
Press Mute button, then the button is Red
Toggle Mute off
Press Mute button, then the button light off
Do Not Disturb
You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy
tone（Can also be set to their voice mail or other extension numbers, etc.).
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If you want to... Then...
Enable DND on a
single line
Press MENU or OK button > “Function setting” > “DND” > (select
line) “Enable”, e.g.
Disable DND
--Line DND enabled, press twice DND,
-or press MENU or OK button > “Function setting” >
“DND” >(select line) “Disable”
3-way Conference
You can establish a three-party conference, during the conversation three phone parties can
communicate with each other.
If you want to... Then...
Invite the transfer
recipient into a
conference in a
transferring
--1) When the transfer recipient answer the call, press CONF under
the LCD;
--2) Then the held one, transfer recipient and you will be into a
conference, and the LCD will display
status.
Invite the third party
into a conference in a
active call
--1) Press CONF button under the LCD;
--2) Enter the third party number；
--3) press “#”（default) ,
-or press Send then transfer the call,
establish a conference
with held line
--1) when one phone line is holding on and the other line is busy;
--2) Press CONF Soft key
--3) press the held line's button, the 3-way Conference will
establish
.
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VOIP Call Forwarding
If you want to... Then...
Unconditional transfer
--1) Press MENU or OK button > “Function setting” > “voip
call forwarding”;
--2)select “unconditional transfer”, select enable.
--3)input number which you want to transfer, when have a
call in ,it will unconditional transfer.
Busy transfer
--1) Press MENU or OK button > “Function setting” > “voip
call forwarding”;
--2)select “busy transfer”, select enable.
--3) input number which you want to transfer, when have a
call in conversation ,it will transfer.
No answer transfer
--1) Press MENU or OK button > “Function setting” > “voip
call forwarding”;
--2)select “no answer transfer”, select enable.
--3) input number which you want to transfer, when have a
call in but you don’t have time to answer ,it will transfer.
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5.Advanced Call Handling
Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call.
If you want to... Then…
Set up Speed Dials
on your phone
--1) Press MENU or OK button > “Function setting” > “Hot line”;
--2) Press Enter and to select Enable
--3) Number: Need to speed dial numbers
--
4) Press
OK to submit
--1) Press MENU or OK button > “Function setting” > “Delay line”;
--2) Press Enter and to select Enable
--3) Number: delay dial the number after 5 second
--
4) Press
OK to submit
Using the phone book
You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial,
or search for a contact in this directory.
If you want to… Then…
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Add Contacts
--1) Press MENU button > “Phone book”,
--2) Press Opt. [Tips: opt. means modify.]
--3) Select “Add contact”, press ENTER
--4) Use the navigation keys to select content, press opt. button to
modify:
-Name: set the name of contact,
-NO.1-5: you can set up 5 contacts’ numbers,
-Group: the contacts be divided into different user’s groups
--5) Press Save soft key to complete
Add group
--1) Press MENU button > “Phone book”
--2) Press Opt. [Tips: opt. means modify.]
--3) Select the “add group” then press ENTER button
--4) Use the navigation keys to select content, press opt. button to
modify
-Group name: name of the group
-Description: description of the group
--5) Press Save soft key to complete
Modify group
--1) Press MENU button > “Phone book”,
--2) Press Opt. [Tips: opt. means modify.]
--3) Select the “Modify group” then press OK button
--4) Select the group you want to modify, press the OK button save the
change
Delete group
--1) Press MENU button > “Phone book”,
--2) Press Opt. [Tips: opt. means modify.]
--3) Select the “Delete group”
--4) Select a group you want to delete, press OK button
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View/Edit Contacts
--1) Press MENU button > “Phone book”,
--2) Select “View ALL”,
-or select a contact who are belong to different group;
--3) Select the contact, press the ENTER button or Opt. (to edit the
contact’s information)
LDAP
--1) Press MENU button > “Phone book”
--2) Select “LDAP”, press the ENTER button.
--3) Select“Search name->name”, then input the name ,and press OK or
Del.
--4)Select “Search number->Number”, then input the number ,and
press OK or Del.
Pay attention: before you use LDAP function, you need to configure
LDAP rule in the web configure page.
Call from phone
book
--1) Press MENU button > “Phone book”,
--2) Select “View ALL”,
-or select a contact who are belong to different group;
--3) Select a contact, then press Dial,
(If there are multiple numbers of one contact, press Dial to enter the
interface of “call options”, select the one you want to call and press
Dial)
Modify the relative
account of a contact
--1) Open your web browser, enter the “web” interface. (For details, you
can refer to 7.Web Settings.)
--2) Open “Contact” > “Phone book”, select the contact who are needed
to be modified, click
--3) Select the account in the drop-down column of the account, click
“Submit” to complete it.
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Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
If you want to… Then…
View your call logs
--1) Press MENU button > “Call history” > “Missed Calls”, “Received
Calls”, or “Dialed numbers”
--2) Use the navigation keys to view the call record information.
Dial from a call log Please refer to the previous part 4.Basic call handing – Placing a call.
Erase your call logs --1) If you want to delete a call record, you have to select this record
from the logs and press DEL;
--2) If you want to delete an entire call record list, you have to select
this record list from the logs and press Clear
Black List
You can add, edit or delete black list in a phone book.
If you want to… Then…
View your phone
book
--1) Press MENU button > “Phone book” > “Personal Phone Book”,
“View all”, or “Groups member”
--2) Use the navigation keys to view the members information.
Put into the Black
List
Use the navigation keys to select “Put into the Black List”, Press the
soft key “Opt. or 5” to submit.
Erase your Black
List members
--1) If you want to delete a black list member. Press MENU button >
“Phone book” > “Black List”
--2) Pls select “Move to personal phone contacts” and press ENTER
Fuzzy search
Search by phone number to identify someone by their landline or cell phone number using
a digital number to accurate results.
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If you want to… Then…
Open this function
--1) Press MENU button > “Function Setting” > “Fuzzy Search”
--2) Press ENTER and make it Enable.
Time & Date
If you want to...
Then...
Time & Date
--1) Press MENU or OK button > “Function setting” > “time &
date”,
--2)you can select :
SNTP: select “enable ”to set parameter: time 、server 、daylight
SIP server: select “enable ” to set parameter: root can modify
date .
manual Settings: select “enable ”to set parameter: date and time
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6. Keypad Instruction
SayHi series IP phones are can be configured in two ways. The first you can use the phone keypad
where you can settings for you IP phones, the other you can log in to User Options web pages
where you can settings for you IP phones.
Use phone keypad to setting. Press MENU button to the main menu, Use the navigation keys to
select menu, press ENTER button to confirm menu selections, press BACK button or DEL to
delete input information.
Language
SayHi CC800 IP Phone supports Chinese English Russian French Polish Spanish Portuguese
Turkish Italian Portuguese (Brazil). As the following sample is how to setting English.
If you want to… Then...
To change the
language via
Phone interface
--1) Choose “Menu” > “Language”;
--2) Scroll through the list of available languages
.
--3) Press ENTER button when the desired language is highlighted. The
language appears on the graphic display will be changed to the one you
chose.
SIP Account Settings
SayHi CC800 series IP phone make calls based on sip accounts, SayHi CC800 series IP phones
can support 2 independent SIP account, each account can be configured to different SIP server.
If you want to… Then...
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Create an SIP account
--1) Choose “Menu” > “System setting” > “Advanced setting”；
--2) Enter the password required（The default is empty) ；
--3) Choose “SIP” > “Account sip”；
--4) Choose one of the account you want to setting, you can configure
the following parameters
-Enable account*: choose Enable
-Display Name: The name displayed on the screen
-User Name*: the account matched with the SIP server.（extension
number) ,
-Authen usr: the Authenticated users matched with the SIP server.
（
The default With the same account)
-user pwd*: the user password matched with the SIP server
-Description: description of this account,
-SIP1*: the primary SIP server, By default all calls through the
server,
-SIP2: the secondary SIP , When the primary server is
unavailable ,use the SIP server
-Refresh time: Registration refresh interval, the minimum value is
20
The default value is 3600.
--5) Set up the above parameters, Press Save soft key to submit,
Complete the account creation；
* Note: the parameters with the * mark must be set.
Disable sip account
--1) Choose “Menu” > “System setting” > “Advanced setting”；
--2) Enter the password required（The default is empty) ；
--3) Choose “SIP” > “Account sip”；
--4) Choose “Enable account” > “Disable”；
--5) Press Save soft key to submit.
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Load default settings
If you want to... Then...
Load default settings
--1) Choose “Menu” > “System settings” >
“Advanced settings”；
--2) Enter the password required（The default is
empty) ；
--3) Choose “load default settings” and
press ’OK’, then “Reboot” the phone.
Customizing Rings and Volume
If you want to… Then…
Change the ring
tone
--1) Choose “Menu” > “System setting” > “Phone setting” > “Ring type”
；
--2) Press navigation to choose ring tone, it will auto play the voice.
--3) Press OK soft key to set the ring tone,
Press BACK soft key to cancel
Adjust the volume
level
--1) Choose “Menu” > “System setting” > “Phone setting” > “Volume
setting”;
--2) You can adjust the volume level of following types
-Ring volume: Phone call ring volume,
-Handset volume: Handle output volume,
-Handset mic volume: Handle input volume,
-Speaker volume: Hands-free speaker output volume,
-Speaker mic volume: Hands-free input volume,
-Headset volume: Headphone output volume,
-Headset mic volume: Headset microphone input volume
View status
If you want to see the phone status, Press MENU button > “view status” , you can see the
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