Escene 102 Series User Manual

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102

102 102

102 Series

SeriesSeries

Series IP Phone

IP PhoneIP Phone

IP Phone

User Manual

User ManualUser Manual

User Manual

(firmware :V1.0.7.4)

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Tables of Contents

1. Getting Started ............................................................................................................................. 1

About......................................................................................................................................... 1

Feature Highlights: .................................................................................................................... 1

Technical Features ..................................................................................................................... 1

2. Connecting Your Phone ............................................................................................................... 4

3. Phone overview ........................................................................................................................... 5

Understanding Buttons and Hardware ...................................................................................... 5

Understanding Phone Screen Features ...................................................................................... 6

4. Basic Call Handling ..................................................................................................................... 8

Placing a Call ............................................................................................................................ 8

Answering a Call ....................................................................................................................... 8

Ending a Call ............................................................................................................................. 9

Using Hold and Resume (Switch Calling Line) ........................................................................ 9

Transfer Calls .......................................................................................................................... 10

Do Not Disturb ........................................................................................................................ 10

3-way Conference ................................................................................................................... 11

Time & Date .................................................................................................................................... 11

VOIP Call Forwarding .................................................................................................................... 12

Diagnose ................................................................................................................................. 12

5. Advanced Call Handling ........................................................................................................... 14

Using the Phone Book ............................................................................................................. 14

Using Call Logs ...................................................................................................................... 16

6. Keypad Instruction .................................................................................................................... 17

SIP Account Settings ............................................................................................................... 17

Network Setting ...................................................................................................................... 18

Load default settings ............................................................................................................... 19

Modify password..................................................................................................................... 19

Customizing Rings and Volume .............................................................................................. 19

WIFI setting(only WS102N has this item) .............................................................................. 20

7. Web Settings .............................................................................................................................. 21

Config Guide ........................................................................................................................... 21

WIFI Setting(only WS102N has this item ) ............................................................................ 23

WIFI Status(only WS102N has this item ) .............................................................................. 24

Network ................................................................................................................................... 25

SIP Account ............................................................................................................................. 26

Programmable Keys ................................................................................................................ 29

Audio....................................................................................................................................... 31

Phone Book ............................................................................................................................. 32

Group .............................................................................................................................. 32

Contact ............................................................................................................................ 33

LDAP .............................................................................................................................. 34

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BanList ............................................................................................................................ 35

Enterprise Phonebook ..................................................................................................... 36

Advance .................................................................................................................................. 36

Phone Setting .................................................................................................................. 36

VLAN Setting ................................................................................................................. 40

VPN Setting .................................................................................................................... 41

Dial Plan setting .............................................................................................................. 41

IP Strategy ....................................................................................................................... 42

Global SIP ....................................................................................................................... 43

Phone Maintenance ................................................................................................................. 43

Log .................................................................................................................................. 43

Default Setting ................................................................................................................ 44

Auto Provision ................................................................................................................ 45

TR069 ............................................................................................................................. 47

FTP Upgrade ................................................................................................................... 47

TFTP Upgrade ................................................................................................................. 48

HTTP Upgrade ................................................................................................................ 49

Reboot ............................................................................................................................. 50

Phone Status ............................................................................................................................ 51

System Info ............................................................................................................................. 52

About....................................................................................................................................... 52

Appendix： ............................................................................................................................. 53

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102 Series IPPhone

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1. Getting Started

About

102 Series is a popular type IP Phone in SayHi phones Series, with modern design, functional,

practical and voice clarity characteristics. It accomplished the powerful telephony features by

cooperating with the communications platform, such as call transfer, hotline, third-party

conferences, voice mail, interruption-free, etc.

Feature Highlights:

 HD Voice: HD Codec
 Support unified maintenance and auto upgrade
 Enterprise Phone Book
 Support Headset interface
 Support PoE and AC power adapter
 Support HTTP/TFTP/FTP Auto-provision/TR069 for upgrade software

Technical Features

Item 102

Screen

grayscale LCD with background light

128*64 LCD, 4 display, 2.3 inch

Language

Multi-Language (e.g.CN/EN/Spain/Portugal/Poland/Turkey/French/Italy etc.)

Line

2 ,Light status: Coming call & Hold(Red flashing);Talking (Red)

Function Keys

5 Navigation keys (Arrow button, OK button)

Volume button(multiplex up and down keys)

Hands-free

Left soft key

Right soft key

Hold

Redial

Conference

Transfer

VoIP Protocol

SIP 2.0

Network Protocol

HTTP, BOOTP, FTP, TFTP, IEEE 802.1Q, *IEEE 802.1X

Codec

PCMA,PCMU, G.722 ,G.729 A,G.723.1(5.3Kb/s, 6.4Kb/s),iLBC

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QoS

TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)

Network

2×RJ45 10/100M Ethernet Interfaces (LAN/PC)

IP Assignment: static IP, DHCP, PPPoE

PC port support Bridge and Router

DNS SRV,STUN, VPN(L2TP), VLAN/QoS

STUN,DTMF(In-band/RFC2833/SIP INFO)

Voice

Hands-free model available by Full-duplex

Separated 9 Level Volume Adjustment

Function APP

Always Forward, Busy Forward, No-answer Forward

Hotline line (Immediately/Delay)

Call Waiting, Call Queuing

Call Forward, Call Transfer, Call Holding, Call Pickup, *Callback

Redial

Phone DIRectory speed dial, Call record DIRect dial

3-way conference

DnD, Blacklist, SMS

Voice mail, Voice Prompt, Voice Message

P2P(Peer-to-Peer)

PBX

Call Transfer, Call Pick-Up, Network-Meeting, DND, Call Waiting, Call Hold.

Call Barring, Call Back On Busy, Anonymous Call ,Intercom, Paging

Application

LDAP

Enterprise phone DIRectory, download with server, and it support 800 contacts

Public phone DIRectory

XML Phonebook : Search /Input/ Out put

Private phone DIRectory: input/output 300 contacts, every contact can save 3

numbers and the size of number is 19 byte.

Call History(600): every records is 200 with Miss Calls /Received

Calls/Dialed Calls.

Voice Message, Voice Mail Box, Light of Message.

Ringing Update, Input, Del,

*we also support to order the other APP.

Security

Login the website by password

Login the LCD by password

Signaling encryption(RC4)

Media encryption(RC4)

VPN, 802.1X, VLAN QoS(802.1pq), *LLDP

TLS, MD5,AES, ROOT/USER Management

Management

Upgrade: HTTP/TFTP/FTP Auto-provision/TR069

Configurations: Phone/Http/Auto provision/TR069

Debug: Telnet/Phone/Web

Keyboard Setting

Power Supply

Power adapter:AC100~240V input and DC 5V/1A output

PoE(IEEE 802.af)

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Specification

DSPG Chipset

Storage Temperature: 0℃ ~ 60℃

Operating Humidity: 10%~90%

Size:210mm*175mm*70mm

Net weight: 0.9kg

Certifications

CE、FCC、RoHS、Avaya、Broadsoft、Alcatel、Yeastar、Digium、Metaswitch

etc.

Note: “*” Sign means function has not been published yet.

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2. Connecting Your Phone

Your system administrator will likely connect your new 102 SERIES IP Phone to the corporate

IP telephony network. If that is not the case, refer to the graphic and table below to connect your

phone.

1) Open the box of 102 SERIES IP Phone，carefully check the packing list as follow:

Item Counts

IP Phone 1

Handset 1

Handset Cord 1

Power adapter 1 (Phone with PoE without Power adapter)

RJ45 cable 1

RJ11 cable 1

CD 1

Quick Installation 1

Quick User Guide 1

Product certification 1

2) As shown in figure 2.1，please plug Handset Cord into RJ11 interfaces (IP Phone and

Handset)，RJ45 cable into the LAN interface；IP Phone will automatically start if IP Phone with

POE function.

3) The phone must work together with power adapter without POE support.

4) If you want connect your computer into LAN at the same time, please connect your

computer to PC interface of the phone with a RJ45 cable.

Figure2.1 Interfaces of 102 SERIES

PSTN

NOTE:PSTN feature is only in DS Series Model

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3. Phone overview

Understanding Buttons and Hardware

You can identify buttons and hardware on your 102 SERIES from figure 3.1.

Figure 3.1 102 SERIES

Item Description

1 LCD Screem 128*64 characters, grayscale LCD with background light

2

Menu button: which buttom make you enter the menu setting

interface

3

Line button: 102 SERIES have two account ,one account have a

corresponding line button .If the call coming or the line is used, the

light will become red.

4

Received button: you can search the phone number which you have

receive by press this button

5

Vol+ button: you can adjust the volume

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Understanding Phone Screen Features

This is what your main phone screen might look like:

Figure 3.3 102 SERIES Phone LCD

○

3

6

Missed button: you can search the phone number which you have

missed by press this button.

7

Dialed button: you can search the phone number whhich you hace

dailed by press this button.

8

OK button: To confirm the action.

9

0-9，*，#

Basic Call Handling: press “#” send out a call by default.

10

Speaker button: Toggles the speakerphone on or off.

11

There button：

Conference button: Connect calling / called party

Transfer button：Transfer reDIRects a connected call.

Redial button: To dial the last number.

12

light : It will flash if a call come in

It will become red if you want to dail a phone number.

13

Blf button：

You can set four type on blf . there are speed dial, Asterisk

BLF,Speed Dial Prefix, DTMF.

○

1

○

2

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Screen displays Functions

1 Date

Show current date（You can set with different sources，the more

7. Web Setting)

2 Time

Show current time（You can set with different sources，the more

7. Web Setting)

3 Line status Show the phone line status:

1) : Disconnect into network.

2) : Only Peer-to-Peer call.

3) : Network connected normal, but the line is not

successfully registered.

4) : Network is OK and the line is available.

5) : Line is turned on DND.

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4. Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature

availability can vary; see your system administrator for more information.

Note: The bold type of the following text in table signifies the phone's button.

Placing a Call

Here are some easy ways to place a call on 102 SERIES IP Phone:

If you want to... Then…

Place a call using

the handset

Pick up the handset

--1) You can hear dial tone;

--2) Enter a number；

--3) Press # button (default)，

-or wait 5s (default), then it send the

number automatically.

Place a call using

a speakerphone

Press Speaker button

Redial

-- press Navigation button-Right (in Standby interface) > “Dialed ”,

select a number, and press Select .

Dial from a call

log

--1) Press MENU or OK button > “Calls ”, you can select “Missed calls”,

“Received calls” and “Dialed numbers”,

- or press Navigation button (in Standby interface) > select “Missed ”

(down), “Received ” (left) and “numbers” (right) )；

--2) Then press Select .

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and then go

off-hook by lifting the handset or pressing Headset or Speaker button.

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are

available on 102 SERIES.

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If you want to... Then...

Answer with a

handset

--1) Your phone ring;

--2) Light strip is Red

and flashing；

--Pick up the handset

Answer with the

speakerphone

(Non-headset mode)

--Press Speaker button

Auto-answer

--1) Press MENU or OK button > “Functions ” > “Auto answer”;

--2) Select “Enable”;

--3) Your phone answers incoming calls automatically after a few rings.

Tips

• Your system administrator configures Auto-answer to use either the speakerphone or a headset.

You might use Auto-answer if you receive a high volume of incoming calls.

Ending a Call

To end a call, hang up. Here are some more details.

If you want to... Then...

Hang up while using the

Handset

-- Return the handset to its cradle

Hang up while using the

speakerphone

-- Press Speaker button

Hang up while using the

Headset

--Press Handset button, （Do not keep the headset mode)

Using Hold and Resume (Switch Calling Line)

You can hold and resume calls.

If you want to... Then...

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Put a call on hold

Press HOLD button

Resume a call

Press line button which you have on hold

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

Transfer Calls

Transfer reDIRects a connected call. The target is the number to which you want to transfer the

call.

If you want to... Then...

Talk to the transfer

recipient before

transferring a call

(consult transfer)

--1) Press TRANSFER button;

--2) Enter number;

--3) press “#”（default) ,

-or wait five seconds(default)then transfer the call

Transferred to idle

lines or other numbers

without talking to the

transfer recipient

(Blind transfer)

--1) Press TRANSFER button

--2) Press Blind;

--3) Enter number;

--4) Press “#”（default)

-or press Send, then transfer the call;

-or wait five seconds(default)then transfer the call

Do Not Disturb

You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy

tone（Can also be set to their voice mail or other extension numbers, etc.).

If you want to... Then...

Enable DND on a line

--1) Press MENU or OK button > “Functions ” > “DND” > (select

line) “Enable”

--2) All enabled line on the phone would changes to

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status.

Disable DND

Press MENU or OK button > “Functions” > “DND” >(select line)

“Disable”

3-way Conference

You can establish a three-party conference, during the conversation three phone parties can

communicate with each other.

If you want to... Then...

Invite the transfer

recipient into a

conference in a

transferring

--1) When the transfer recipient answer the call, press

CONFERCENCE button on your phone;

--2) Then the held one, transfer recipient and you will be into a

conference.

Invite the third party

into a conference in

a active call

--1) Press CONFERENCE button in an active call;

--2) Enter the third party number；

--3) After connected the third party, press CONFERENCE button

again

Time & Date

If you want to...

Then...

Time & Date

--1) Press MENU or OK button > “Function setting” > “time &

date”,

--2)you can select :

SNTP: select “enable ”to set parameter: time 、server 、daylight

SIP server: select “enable ” to set parameter: root can modify

date .

manual Settings: select “enable ”to set parameter: date and time

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VOIP Call Forwarding

If you want to... Then...

Unconditional transfer

--1) Press MENU or OK button > “Function setting” > “voip

call forwarding”;

--2)select “unconditional transfer”, select enable.

--3)input number which you want to transfer, when have a

call in ,it will unconditional transfer.

Busy transfer

--1) Press MENU or OK button > “Function setting” > “voip

call forwarding”;

--2)select “busy transfer”, select enable.

--3) input number which you want to transfer, when have a

call in conversation ,it will transfer.

No answer transfer

--1) Press MENU or OK button > “Function setting” > “voip

call forwarding”;

--2)select “no answer transfer”, select enable.

--3) input number which you want to transfer, when have a

call in but you don’t have time to answer ,it will transfer.

Diagnose

If you want to see the phone status,Press MENU button > “view status” ,or press OK button >

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“view status”, you can see the detail information of the phone.

If you want to ...... Then......

Network You can see the network detail information of

the phone

Lines You can see the SIP account

software

It include phone Mode、software version、kernel

version、Upgrade date、Running time

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5. Advanced Call Handling

Using the Phone Book

You can store a large number of contacts in your phone's DIRectory. You can add, edit, delete, dial,

or search for a contact in this DIRectory. However, it only can configure the phone book on web

page in 102 SERIES. For details, you can refer to 7.Web Settings.

However, you can dial from Phone Book on the phone after setting phone book on web page.

If you want to… Then…

Add Contacts --1) Press Phone Book,

-or press MENU button > “Phone book”>“Personal phone

book>View All”,

-or press OK button > “Phone book”>“Personal phone book>View

All”;

--2) Select “Add contact”, press OK button;

--3) Use the navigation keys to select content, press OK button to set

and modify:

-Name: set the name of contact,

-NO.1-3: you can set up 3 contacts’ numbers,

-Group: the contacts be divided into different user’s groups

--4) Press Save soft key to complete

Add group --1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone

book>View All”,

-or press OK button > “Phone book”>“Personal phone book>View

All”;

--2) Select the “add group” then press OK button;

--3) Use the navigation keys to select content, press OK button to set

and modify:

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-Group name: name of the group

--4) Press Save soft key to complete

Modify group --1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone

book>View All”,

-or press OK button > “Phone book”>“Personal phone book>View

All”;

--2) Select the “Modify group” then press OK button ;

--3) Select the group you want to modify, press the OK button to set

and modify, press Save to save the change

Delete group --1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone

book>View All”,

-or press OK button > “Phone book”>“Personal phone book>View

All”;

--2) Select the “Delete group” or OK button；

--3) Select a group you want to delete, press OK button

View/Edit Contacts --1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone book”,

-or press OK button > “Phone book”>“Personal phone book”;

--2) Select “View ALL”,

-or select a contact who are belong to different group;

--3) Select the contact, press the OK button or Enter (to edit the

contact’s information, press OK button )

LDAP

--1) --1) Press DIR soft key,

-or press MENU button > “Phone book”

-or press OK button > “Phone book”

--2)Select “LDAP”, press the OK button.

--3)Select “Search name->name”, then input the name ,and press OK

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or Del.

--4)Select “Search number->Number”, then input the number ,and

press OK or Del.

Pay attention: before you use LDAP function, you need to

configure LDAP rule in the web configure page.

Call from phone

book

--1) Press DIR soft key,

-or press MENU button > “Phone book”>“Personal phone book”,

-or press OK button > “Phone book”>“Personal phone book”;

--2) Select “View ALL”,

-or select a contact who are belong to different group;

--3) Select a contact, then press Dial,

(If there are multiple numbers of one contact, press Dial to enter the

interface of “call options”, select the one you want to call and press

Dial)

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to… Then…

View your call logs

--1) Press MENU button > “Calls > “Missed Calls”, “Received

Calls”, or “Dialed numbers”

--2) Use the navigation keys to view the call record information.

Dial from a call log Please refer to the previous part 4.Basic call handing – Placing a call.

Tips

• Each call log store up to 20 entries on 102 SERIES IP phone.

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