Ericsson Premium User Manual

Premium Telephone

BusinessPhone Communication Platform

User Guide

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Welcome

Welcome

Welcome to the User Guide for the Ericsson Analog Premium phone
in the BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:

• BusinessPhone 50

• BusinessPhone 128i

• BusinessPhone 250

The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.

This guide will demonstrate how the Analog Premium phone helps
you access the functions of the BusinessPhone Communication
Platform.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/archive/manuals.shtml

Note: Since the Ericsson Analog Premium telephone easily
can be switched between pulse and tone dialling it can be
connected to all types of telephone exchanges, but
remember that analog telephones must be connected to
analog lines.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.

Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.

EN/LZTBS 151 301 R1A

© Ericsson Austria GmbH 2002

All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.

BusinessPhone – Premium Telephone2

Quick Reference Guide and Quick Reference Card

– Premium Telephone

Analog telephone for BusinessPhone Communication Platform

Answer calls

Answer: Lift handset

Answer on another
extension: Lift handset Ext. No.

Make calls

Internal calls: Lift handset Ext. No.

External calls: Lift handset

External No.

Common
abbreviated number: Lift handset Abbreviated No.

Individual abbreviated
number: Lift handset

Abbreviated No.

Last external
number redial: Lift handset

You get busy tone or no answer

Automatic call-back: 5 Replace handset

Lift handset when called back

0

**

r

6

0- 9

Inquiry

Ongoing conversation: y Call 3rd party

Refer back

Switch between calls: y 2

To terminate:

Transfer

Transfer a call: y Call 3rd party

Tandem configuration

Activate: Lift handset *28#

Deactivate: Lift handset

Transfer a call
between members:

y 1

Replace handset
Before or after answer)

Replace handset

#28#

Replace handset

y Own directory No.

Replace handset

Camp-on: 4 Keep handset off hook

Intrusion:

Conference

Ongoing
conversation:

8

y Call 3rd party
y (To establish)

Replace handset (To leave)

Reminder

Reminder (24 hours): Lift handset *32*

Reminder time

Cancel reminder: Lift handset

Account number

Costs on a selected
account no.: Lift handset

Account number

DISA and Message check:

Company number

DISA number Message system

#

#32#

*9*

#

?

Password

?

Quick Reference Guide and Quick Reference Card – Premium Telephone

Call forwarding

Fixed diversion: Lift handset *21#

Internal diversion: Lift handset

New No.

Cancel: Lift handset

Follow me, re-direct
from answering
extension: Lift handset

Own No.

Cancel: Lift handset #21*

Own No. #

Bypass call forwarding: Lift handset *60*

Ext. No.

External diversion:

Program: Lift handset

Line access code
External No.

Cancel: Lift handset

*21*

#

#21#

*21*

* New No. #

#

*22*

#

#22#

Information

Enter information
(pre-text): Lift handset

Enter “Info code” and
“Completing info”

(see below)

Info code Completing info

Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day

Individual abbreviated numbers

*23*

#

**0..................................................................

**1..................................................................

**2..................................................................

**3..................................................................

**4..................................................................

Re-activate: Lift handset

Messages

“Call me”: 9#

Voice:

Play-back:

Re-record:

Send: #

Receive messages: Lift handset

Special account numbers for business calls:

1

2

99Speak
*
9 Speak

*22*#

*59#

Account numberProject name

**5..................................................................

**6..................................................................

**7..................................................................

**8..................................................................

**9..................................................................

3

4

This is a part of EN/LZTBS 151 301 R1A. Subject to alteration without prior notice.

This is a part of EN/LZTBS 151 301 R1A

Table of Contents

Description ....................................................... 6

Incoming Calls .................................................9

Outgoing Calls ...............................................11

During Calls ....................................................14

Call Forwarding ..............................................18

Information .....................................................23

Internal Messages .......................................... 26

Mailbox System .............................................. 31

Abbreviated Numbers .................................... 35

Group Facilities .............................................. 38

Other Useful Facilities .....................................41

Date and Time ...............................................47

Security .......................................................... 48

Least Cost Routing ........................................51

Audible Adjustments ......................................52

Tones and Signals .......................................... 54

Useful Hints ....................................................56

Installation ...................................................... 57

Troubleshooting .............................................. 60

Glossary ......................................................... 61

Index .............................................................. 63

Telephone Toolbox and Voice Guide ............... 65

Table of Contents

page

5BusinessPhone – Premium Telephone

Description

18

Description

8910

15

14

(bottom side)

1

13

16

5

4
7

1Display

16 characters. Indicates call duration or date and time.

6

3

2

17

12

11

BusinessPhone – Premium Telephone6

2 Programmable keys

Ten keys for storing frequently called numbers. You can store two
numbers per key (upper and lower), see section “Abbreviated

Numbers” on page 35.

3 Message waiting LED

A flashing light indicates a waiting message. See section “Internal

Messages” on page 26.

Note: This function is only valid for the Dialog 3185 MW
(Article number DBVA 404 4053/208 R1A).

4 Mute

To switch the microphone on or off. See section “During Calls” on
page 14.

5 Handset and speaker volume

To adjust the volume. See section “Audible Adjustments” on
page 52.

Description

6 R-key

Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 14. Can
be set to two different modes, see section “Audible Adjustments”
on page 52.

7 Line / Loudspeaker on/off

a. Line key for in and outgoing calls.
b. Loudspeaker on or off. See section “During Calls” on page 14.

8 Program

Storing numbers. See section “Abbreviated Numbers” on page 35.
Setting the clock. See section “Other Useful Facilities” on page 41.

9 Tone

Temporary change to tone dialling. See section “During Calls” on
page 14.

10 Last number redial / Pause key

a. Redial last number dialled.
b. Insert a pause if you have to wait for dial tone.

11 Ringing signal volume

Adjust ringing signal volume. See section “Audible Adjustments” on
page 52.

12 Ringing signal character

Adjust ringing signal character. See section “Audible Adjustments”
on page 52.

7BusinessPhone – Premium Telephone

Description

13 Tone / Pulse dialling

Switch between tone or pulse dialling. See section “Audible

Adjustments” on page 52.

14 Flash / Earth mode

Switch between “flash” (timed break) or “earth” mode for the R-key.
See section “Audible Adjustments” on page 52.

15 Clock on/off

See section “Date and Time” on page 47.

16 Loudspeaker

17 Microphone

18 Handset with hearing aid function

See section “Audible Adjustments” on page 52.

Please note: The handset may retain small metal objects
in the earcap region.

BusinessPhone – Premium Telephone8

Incoming Calls

Incoming Calls

A ringing signal indicates an incoming internal- or external call.

Answer calls

u Lift the handset

On another extension

You can answer a call to another extension from any phone in your
office.

uz Lift the handset and call the ringing extension

You receive busy tone.

6 Press

9BusinessPhone – Premium Telephone

Incoming Calls

Answer a second call

A call waiting tone will inform you, during a conversation, that a
second call is waiting on your phone. (See also Camp-on).
You have two options.

Option 1:

Finish the ongoing call:

d Replace the handset

The new call will be signalled on your phone.

u Lift the handset to receive the new call

Option 2:

Ask your conversation partner to wait:

yd Press and replace the handset

The waiting call will be signalled on your phone.

u Lift the handset to receive the new call

After finishing the new call:

d Replace the handset

Your first call will be signalled on your phone.

u Lift the handset to receive the first call again

Handsfree

You can also answer calls handsfree.

l Press without lifting the handset

You are connected to the caller via the loudspeaker and
microphone.

(l Press to terminate a handsfree call

BusinessPhone – Premium Telephone10

Outgoing Calls

Outgoing Calls

Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.

Make calls

How to make internal and external calls.

u Lift the handset and dial either:

z An extension number to make an internal call,

or

0z The digit(s) for external call access and the external number

Note: Which digit to press for external call access,
depends on the configuration of the system.

d Replace the handset to end the call

Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.

Wait for dial tone

r Press

Sometimes it is required to wait for a new dialling tone after dialling
the prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:

11BusinessPhone – Premium Telephone

Outgoing Calls

Handsfree

You can also make handsfree calls.

l Press without lifting the handset

z Dial the number

You are connected to the caller via the loudspeaker and
microphone.

(l Press to terminate a handsfree call

Last external number redial

When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or
not. Stored numbers can consist of maximum 31 digits.

Note: To redial a number that incorporates a wait for a new
dial tone, you must indicate to the telephone where in the
number it must pause and wait for the new dial tone. To do
this, press the redial-key at the proper place in the number.
See section “Make calls” on page 11.

ur Lift the handset and press to redial last dialled external

number

Automatic call-back

You call an extension and receive busy tone or get no answer.
This can also be used if no external line is free:

5 Press

Verification tone.

d Replace the handset

u Lift the handset when you are called back

You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.

The requested extension is called automatically.

BusinessPhone – Premium Telephone12

Busy extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).

4 Press to camp-on

(Keep handset off hook) When the called extension replaces the
handset it will be called automatically.

Note: If you receive the busy tone again, the desired
extension does not allow camp-on.

Outgoing Calls

Intrusion

You can intrude on an ongoing call on a busy extension (if this
function is allowed).

8 Press to intrude

Intrusion tone is heard and a three-party call is established.

When the called extension replaces the handset and you keep off
hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.

Call timer

When you make an outgoing call, the call timer starts after 4
seconds, showing the duration of your call. When the call is
finished the duration is displayed for 15 seconds.
If you want to see the duration of your last call (idle phone):

uP Lift the handset and press

Display example:

00:00:35

13BusinessPhone – Premium Telephone

During Calls

During Calls

The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can for instance make an inquiry,
transfer the call or create a conference.

Monitoring

You have an ongoing conversation via the handset.

l Press to switch the loudspeaker on

d Replace the handset

The loudspeaker monitors the call.

Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section “Audible Adjustments” on page 52.

(l Press to end the call

From monitoring to handset

u Lift the handset

Continue your conversation via the handset.

BusinessPhone – Premium Telephone14

Mute

You have an ongoing conversation.

m Press to switch the microphone on or off

When the lamp lights, the caller will not be able to hear the
conversation in your room.

Inquiry

During an ongoing conversation you like to make an inquiry to an
internal or external party.

y Press

The first call is put on hold.

During Calls

z Call the third party

When the third party answers you can switch between the calls,
create a conference and end one of the calls.

Refer back

You can switch between connected parties:

y2 Switch between calls
y1 Press to terminate

The ongoing call is terminated. The other call is connected.

Note: Sometimes the “R”-key must be pressed twice. If no
speech connection could be established, it may take a few
seconds until you are re-connected to the original call.
Whether you can put internal calls on hold or transfer calls
to external lines depends on the configuration of your PBX.
Consult your system administrator.

15BusinessPhone – Premium Telephone

During Calls

Transfer

You have an ongoing internal or external conversation and you
want to transfer the ongoing call.

y Press

z Call the third party

You can transfer the call before answer or wait for answer

Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful

Hints” on page 56.

d Replace the handset

The call is transferred.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).

Call-back

You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.

BusinessPhone – Premium Telephone16

Conference

You have an ongoing conversation and you want to establish a
telephone conference.

y Press

z Call the third party

y3 Press to establish a three party conference

Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.

Repeat the procedure to include other persons to the
conference

In this way, you can include up to six parties in a conversation.
How many of them can be external callers depends on the
programming of the system.

During Calls

d Replace the handset to leave the conference

Dial mode

If your telephone is in the pulse dialling mode, and you want to use
any of the automated data services that require tone dialling, you
can switch temporarily to tone dialling during a call, e.g. when
calling interactive tele services or controlling telephone answering
machines remotely.

Note: After you end the call, dialling is reset to pulse
dialling.

t Press to switch to tones

17BusinessPhone – Premium Telephone

Call Forwarding

Call Forwarding

When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.

If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.

Depending on the type of diversion you are also able to record your
personal greeting, see section “Personal greeting” on page 34.

Note: You can still make calls as usual.

Diversion on no reply

If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension to
automatically divert calls to a programmed diversion address
(default time: 15 seconds).

Diversion on busy

If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.

BusinessPhone – Premium Telephone18

Fixed diversion

This function directs your calls to a pre-programmed answering
position (e.g. secretary).

Activate fixed diversion

u*21# Lift the handset and dial to activate diversion

Cancel diversion

u#21# Lift the handset and dial to cancel diversion

Call Forwarding

Individual diversion

This feature gives you the possibility to divert your calls to internal
and external positions, e.g. to any directory number, a colleague’s
extension, an external number or a common abbreviated number
(e.g. your car telephone).

Note: In order to prevent misuse, individual external
diversion can be blocked for your extension, see section

“Security” on page 48.

Program and activate internal diversion

Divert your calls to an internal position.

u Lift the handset

*21* Dial

z Enter the new diversion address

# Press to activate the individual diversion

Verification tone. You can make outgoing calls as usual.

A special dial tone reminds you that “Call forwarding” is active.

Note: An individual internal diversion cannot be activated if
an individual external diversion is already activated.

19BusinessPhone – Premium Telephone

Call Forwarding

Cancel internal diversion

u Lift the handset

#21# Dial

Program and activate a new external diversion address

To set a new individual external diversion address:

u Lift the handset

*22* Dial

0

z

Dial the digit(s) for external call access and enter the new
external diversion address

A maximum of 24 digits.

Note: If your public network requires waiting for a second

dial tone, press “

# Press to activate the individual diversion

Verification tone.

Note: Individual external diversion can also be used via the DISA
function, see section “Other Useful Facilities” on page 41.

Cancel external diversion

u Lift the handset

#22# Dial

Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.

*”.

u Lift the handset

*22*# Dial to activate the programmed external diversion

Re-activate external diversion

Divert your calls to an external position.

You can make outgoing calls as usual. A special dial tone reminds
you that “Call forwarding” is active.

BusinessPhone – Premium Telephone20

Follow me

If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow me,
“Individual Diversion” must be active on your telephone.

Activate follow me

Note: This procedure has to be executed from the
telephone the calls are diverted to.

u Lift the handset

*21* Dial

Call Forwarding

z* Dial your number and press

z Dial the new number to where incoming calls should be

diverted

# Press to activate follow me

Special dial tone.

Cancel follow me

Follow me and individual diversion can also be cancelled from the
answering position.

u Lift the handset
#21* Dial

z Dial your number

# Press to cancel follow me

Dial tone.

21BusinessPhone – Premium Telephone

Call Forwarding

Bypass call forwarding

Bypass call forwarding makes it possible to call a specific
extension, even if call forwarding is activated on this extension.

u Lift the handset

*60* Dial

z Enter extension number

# Press

You will be connected to the specified extension, regardless of
which type of call forwarding the called extension has activated.

BusinessPhone – Premium Telephone22

Information

Information

If you are not in the office for a certain period of time (e.g. meeting,
vacation, lunch, illness), this feature allows you to inform your
callers why you are absent. External callers will be routed to the
operator who also has access to your absence info.

Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.

You can inform your callers with:

1) Pre-defined texts

Enter the reason for your absence and the date and time of your
return.

2) Voice information

Record a voice message and name the reason of your absence.

23BusinessPhone – Premium Telephone

Information

Enter information

To store text or voice information.

u Lift the handset

*23* Dial to enter the information mode

Select “Pre-defined text” or “Voice information”

Pre-defined texts

z Enter “Code” and
z Enter “Completing info” from the table below

Time of return 1 hour (00-23) minute (00-59)
Date of return 2 month (01-12) day (01-31)
Lunch 3 back at, hour minute
Meeting 4 back at, hour minute
Vacation 5 back, month day
Illness 6 back, month day

# Press to enter the information

Internal callers receive the information on the display (or as spoken
information to callers without display phone). External callers will be
routed to the operator who also has access to your absent info.

Pre-defined texts example:

Vacation, back June 27

u Lift the handset

*23* Press

5 Enter code

0627 Enter month and day

Code Completing info

# Press

Information active.

BusinessPhone – Premium Telephone24

Voice information

u Lift the handset

*23* Press to enter information mode

9 Press and speak

* Press to play-back and listen to your recording

9 Press and speak to re-record

# Press to activate

Internal callers will hear the information via the handset or the
loudspeaker. External callers will be routed to the operator who
also has access to your absent info.

Note: You can dial your own extension number if you want
to check your information.

Information

Erase information, Save information

u#23# Lift the handset and press to erase info

or

u Lift the handset

#23*# Press to deactivate and save for later use

Information is passive.

Use saved information

When the information is switched off:

u Lift the handset

*23*# Press to activate saved info

Information is active.

25BusinessPhone – Premium Telephone

Internal Messages

Internal Messages

You can send a call-back or a voice message when you call an
extension and receive busy tone or get no answer.
This section also describes how to record a personal voice
message and how to forward a voice message. Your incoming
messages can be indicated by a rapidly flashing message waiting
LED (Dialog 3185 MW only).

Password protection

The first time you enter the message system (only possible from
own extension) you might be requested to change your password if
it is default (0000).

Note: Some systems are programmed to allow the default
password.

Follow the voice announcements

You are requested to enter a new password, confirm and save it. If you
use the default password, you are requested to try again.

d Replace the handset to finish the procedure

or

Continue with any of the message functions

If you want to change your password again, it is possible from the
message system or via the function “Select password” on page 49.

BusinessPhone – Premium Telephone26

Send message

To send a message to an extension when you receive busy tone
or get no answer.

Call-back

To s e nd a “call me” message.

9# Press to send

Voice

To send a voice message.

Internal Messages

99 Press and speak

* Press to play-back and listen to your recording

9 Press and speak to re-record

# Press to send

27BusinessPhone – Premium Telephone

Internal Messages

Check and store received messages

You can check and store your received messages.

Received messages are divided into following three categories:

• New messages (not heard)

• Heard messages

• Stored messages

Voice messages can also be forwarded to other mailbox numbers
(individual or common), see section “Forward a voice message” on
page 29.

Note: Messages are deleted from the system after a certain
time. The time depends on which category the message
belongs to. Please ask your system administrator regarding
this.

u Lift the handset
*59# Dial

You can check and store your received messages. Up to
20 messages can be stored.

Voice messages will be heard via the speaker or the handset.
“Call me” messages will call the sender automatically (these
messages cannot be stored).

Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 48.

BusinessPhone – Premium Telephone28

Forward a voice message

Your received voice messages (in the individual mailbox) can be
forwarded to other mailbox numbers (individual or common). When
you forward a voice message to an individual mailbox, the mailbox
number is the same as the extension number. See also section
“Mailbox System” on page 31.

u Lift the handset
*59# Dial

Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 48.

Follow the voice announcements

You can forward new, heard or stored voice messages.

Internal Messages

Note: The forwarded message is a copy, i.e. it can be
deleted without deleting the original message.

Repeat the procedure to forward the message to another
mailbox

d Replace the handset to finish the procedure

29BusinessPhone – Premium Telephone

Internal Messages

Dictaphone function

If you want to record and retrieve personal voice messages you can
use the dictaphone function. A dictaphone message is treated as a
normal message. How to retrieve dictaphone messages, see
section “Check and store received messages” on page 28.

Record message

To start the recording:

u Lift the handset
*58# Dial and record your message

The maximum recording time is four minutes and 15 seconds.

Select options below:

* Press to play-back

9 Press and speak to re-record

# Press to stop the recording and save the message

BusinessPhone – Premium Telephone30

Mailbox System

Mailbox System

While you are away from the office, callers can leave messages in
your individual mailbox. You are also able to record your personal
greeting, see section “Personal greeting” on page 34.

The first time you enter the message system (only possible from own
extension), you might be requested to change your password if it is
default (0000). See section “Password protection” on page 26.

The mailbox system is a part of the message system.

Individual mailbox system

Callers are able to leave messages in your individual mailbox.

Activate

Divert your extension to the mailbox system.

u*21* Lift the handset and dial

z Dial the number to the mailbox system

Please ask the system administrator for your defined mailbox system
number.

# Press

Deactivate

u#21# Lift the handset and dial

31BusinessPhone – Premium Telephone

Mailbox System

Retrieve messages internally

When you lift the handset and receive a special dial tone, either a
diversion is activated or a message is waiting. Your incoming
messages can also be indicated by a rapidly flashing message
waiting LED (Dialog 3185 MW only).

u*59# Lift the handset and dial

See section “Check and store received messages” on page 28.

Retrieve messages - externally

To retrieve your messages from an external position:

z Dial your company’s telephone number
z Dial the number to the mailbox system

During the procedure you will be asked for your extension number
and your password.

The following mailbox functions can also be used from an external
position:

• Change password

• Check and store received messages

• Forward a voice message

• Send message

• Outcall (External) notification

• Personal greeting

BusinessPhone – Premium Telephone32

Mailbox System

Outcall (External) notification

With this function the message system can notify you when new voice
messages arrive. You can specify an external number, where you will be
called at a pre-programmed time or as soon as a new message arrives.

Note: This feature may be restricted or not available. Ask the
system administrator for the availability and for more information.

You can be notified in two different ways (depending on the
programming of the system):

Notification with mailbox access:

You acknowledge the notification via your password (has to differ
from the default value 0000). See section “Select password” on
page 49 to select a new password. You have full access to the
mailbox system.

Notification without mailbox access:

You get a short voice announcement, informing that someone has left a
message for you. You acknowledge the notification by pressing any key and
you have to call back the mailbox system in order to retrieve the message.

Note: If you do not acknowledge the notification within the
pre-programmed time, the connection is cancelled and
repeated later (ask the system administrator for the
programmed number of notification attempts).

Programming

u *59# Lift the handset and dial

Note: Depending on the configuration, you might be asked
for your password.

Follow the voice announcements

You can program the external notification number, the notification
time and activate/deactivate the function. The external number
(including the digit(s) for external call access) can consist of up to 24
digits. The time is entered in 24h-format, e.g. 2030 for half past eight
with values automatically set to even quarters, i.e. 2013 will be 2015.

d Replace the handset to finish the procedure

Note: The notification number and time must be
programmed before you activate the notification.

33BusinessPhone – Premium Telephone

Mailbox System

Personal greeting

Depending on the type of diversion you want to activate, you can
leave three different personal greetings to the caller. The diversion
state can be on no reply, on busy or an activated individual
diversion.

u Lift the handset
*59# Dial

During the procedure you will be asked for your extension number
and your password.

2 Press to configure your personal greeting

z Enter diversion code

Select an option below and follow the voice announcements.

Type of diversion Code

Diversion greeting on busy 1
Diversion greeting on no reply 2
Individual diversion greeting 3

# Press to store the recorded greeting

When you activate the diversion, the recorded greeting is played to
the next caller.

d Replace the handset to finish the procedure

Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.

BusinessPhone – Premium Telephone34

Abbreviated Numbers

Abbreviated Numbers

By using abbreviated numbers, you can make calls simply by
pressing a few keys. Frequently used external numbers are stored
as “common abbreviated numbers” in the exchange.

Up to 10 “individual abbreviated numbers” (your personal most
frequently used external numbers) can be stored and used on the
keys “**0” to “**9”.

Common abbreviated numbers

External numbers are stored centrally in your BusinessPhone
Communication Platform. Common abbreviated numbers can be
dialled from every extension that has the authority to do so.

u Lift the handset

z

Dial the common abbreviated number

Please refer to your telephone directory.

Individual abbreviated numbers

You can program and activate your most frequently used external
numbers on the keys “**0” to “**9”.

u** Lift the handset and press

z

Dial the abbreviated number

A number between 0 and 9.

35BusinessPhone – Premium Telephone

Abbreviated Numbers

Program individual abbreviated number

How to program external numbers on the keys 0 to 9.

u Lift the handset

*51* Enter programming mode

z

*

Select an abbreviated number between 0 and 9 and press

0z Dial the digit(s) for external call access and dial the number

The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second

dial tone, press “

*”.

# Press

Cancel one specific individual abbreviated number

u#51* Lift the handset and press

# Enter an abbreviated number between 0 and 9 and press

z

Cancel all individual abbreviated numbers

u#51# Lift the handset and press

Confirmation tone.

u Lift the handset

Head Office e Press to make a call (pre-programmed)

Dial-by-name

You can program and activate directory numbers (extensions and
common abbreviated numbers) on the programmable keys. It is
possible to store 20 numbers and the number can consist of
maximum 20 digits.

Note: One press will activate the number in the upper
memory, a double press will activate the number in the
lower memory.

BusinessPhone – Premium Telephone36

Program dial-by-name

How to program a directory number on the programmable keys.

u Lift the handset

P Press

Abbreviated Numbers

z

Dial the number

You can use any directory number, e.g. a common abbreviated
number or a colleague’s extension number. You can also store
codes that contain *, #, R and Tone. To store a number that
incorporates a wait for a new dial tone, see section “Outgoing

Calls” on page 11.

e Press a programmable key

Note: One press will store the number in the upper
memory, a double press will store the number in the lower
memory. You can remove the transparent cover in order to
write the names beside the keys. If a number is already
stored, it will be erased automatically. If you would like to
erase a dial-by-name number, store a “0” instead of the
telephone number.

d Replace the handset

Checking stored numbers

How to see a programmed directory number.

u Lift the handset

P Press
e Press the desired programmable key to see the programmed

d Replace the handset

number

Note: One press will display the number in the upper

memory, a double press will display the number in the lower
memory.

37BusinessPhone – Premium Telephone

Group Facilities

Group Facilities

When you are working together in a team the following group
facilities can be very useful.

Group hunting

Your telephone can be included in one or several hunt groups. In a
hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an extension
number, an operator console or a fictive number.
Please ask your system administrator if you require this function.

Note: The number of cordless extensions in a hunt group
are limited to eight (including tandem configurations).

Incoming calls to the hunt group are directed to free extensions in
the group. The hunt order within the group can be changed to suit
your needs. If all members of the hunt group are busy, an incoming
call is being queued. If no one answers this call before the
programmed time, the call is forwarded to the programmed
answering position (e.g. operator).

Note: If all members in a hunt group are busy, the call-back
or intrusion functions are not available.

BusinessPhone – Premium Telephone38

Log in

Before you can answer group hunting calls, you must log in.

To log in to one hunt group:

u*28* Lift the handset and dial

z Dial the hunt group code

Please ask your system administrator for the configured number.

# Press

To log in to all hunt groups:

u*28* Lift the handset and dial

*# Press

Group Facilities

Answer calls

Answer group hunting calls in the normal way

Log out

To log out from one hunt group:

u#28* Lift the handset and dial

z Dial the hunt group code

Please ask your system administrator for the configured number.

# Press

To log out from all hunt groups:

u#28* Lift the handset and dial

*# Press

39BusinessPhone – Premium Telephone

Group Facilities

Group call pick-up

In a Pick-up group, any member can answer any individual call to
group members. You answer a call to the group by dialling a special
answering number. Please ask your system administrator for the
configured number.

u Lift the handset

z Dial the group call pick-up code

Common bell

The common bell facility allows all extensions of the system
(operator included) to pick-up the call from an extension that has
been predefined as a common bell extension.

u Lift the handset

z Dial the common bell pick-up code

Please ask your system administrator for the common bell pick-up
code.

If two or more extensions simultaneously attempt to answer a call
from the common bell extension, only the first extension will pick it
up. The other extensions will receive the “number unobtainable”
tone. This will also happen if you dial the common bell pick-up
code and there are no calls waiting at the common bell extension.

BusinessPhone – Premium Telephone40

Other Useful Facilities

Other Useful Facilities

By using these facilities your productivity will be increased, e.g. you
can set reminders for important meetings, place the costs for
external calls on separate accounts and much more...

Reminder

The phone can be set to remind you at any time within the next
24 hours (multiple settings are allowed).

u Lift the handset

*32* Dial

z# Dial reminder time and press

(00-23) hour + (00-59) minute. When the time is reached your
phone rings with recall signal.

Note: If you receive busy tone, your extension does not
have the authority to set a reminder.

Cancel reminder

u Lift the handset

#32# Dial to cancel all settings

41BusinessPhone – Premium Telephone

Other Useful Facilities

Automated attendant

The Automated Attendant facility sends voice instructions to
external and internal callers, informing them of all possible options
they can choose. Voice instructions lead the callers step by step to
the desired destination.

u Lift the handset

z Dial the Automated Attendant directory number

Please ask your system administrator for the Automated Attendant
directory number.

Doorphone

The doorphone is used to monitor the admission to your company,
i.e you can open the doorlock from your phone.

Answering doorphone calls

u Lift the handset

You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the doorphone, you can open the door
making an inquiry to the door-opener’s directory number

y Press

z

Dial the door-opener´s directory number

Please ask your system administrator for the number.

BusinessPhone – Premium Telephone42

Other Useful Facilities

Account number

An account number can be entered to debit telephone costs to
different accounts. Depending on the system configuration the
account number has to be entered from a verified account number
list (predefined) or you can invent an own account number. The
following prerequisites apply:

• With the verified account number you can restrict the making of
external calls (not a specific number or area), so everyone who
is allowed to make external calls will receive an account number
which has to be used each time he/she wants to make an
external call.

• Verified account numbers contain up to 10 digits.

• Own account numbers contain up to 15 digits.

The account numbers can also be used via the DISA function, see
section “Direct Inward System Access (DISA)” on page 44.

Verified or own account number

Before an outgoing call:

u Lift the handset

*9* Dial

z

#

Enter account number and press

Valid digits 0-9. Internal dial tone. Make the external call.

43BusinessPhone – Premium Telephone

Other Useful Facilities

Direct Inward System Access (DISA)

If you are working externally and you have the need to make
business calls, call your company and use the company PBX to
make an external call to the desired party. You just pay the costs for
the phone call to your company. The other costs will automatically
be placed on your extension number or on a special project.

Note: To activate this function, you have to change the
default password from “0000” to a personal one. Which
code to use and how to change it, see section “Select

password” on page 49.

You can also divert calls from your office extension to your external
position, see section “Call Forwarding” on page 18. During the
procedure you will be prompted for your password. Use the quick
reference card at the beginning of the guide to remember these
specific numbers.

z Dial the public number of your company
z followed by the DISA number

Ask the system administrator for the defined DISA number.

Note: If want to register the call on an account number, you
should use the account number procedure before you enter
the external number, see section “Account number” on

page 43.

z Dial the external number

or

Use the external diversion function

Procedure, see section “Call Forwarding” on page 18.

Note: If you program a new diversion address, remember
to reset it when you return to your office.

BusinessPhone – Premium Telephone44

Tandem configuration

The tandem configuration is a unit, consisting of two telephones
using the same directory number. One of the telephones is defined
as the “Primary” and the other one as the “Secondary”.

This function enhances the communication for users that, for
example, have a wired phone on their desk (the “primary tele­phone”) and need to be mobile within their company’s building with
their own portable (the “secondary telephone”).
Basically the tandem configuration works as follows:

To activate the tandem configuration

u Lift the handset

Other Useful Facilities

*28# Dial to log on the secondary telephone
d Replace the handset

For incoming calls:

• Both telephones are treated as 1 single extension

For outgoing calls:

• Both telephones are treated as 2 separate extensions

To deactivate the tandem configuration

u Lift the handset

#28# Dial to log off the secondary telephone

d Replace the handset

For incoming calls:

• The “secondary” telephone cannot be called and the “primary”
telephone works as a normal “stand-alone” telephone.

.

.

For outgoing calls:

• Both telephones are treated as 2 separate extensions

.

45BusinessPhone – Premium Telephone

Other Useful Facilities

Transferring a call between members of a tandem unit

y Press

z Dial own directory number

d Replace the handset

Networking

Networking is the connection of several premises within a
company. The connection can be set up via leased lines, public
lines, Local Area Network (LAN) or Wide Area Network (WAN).
Ask your system administrator about details regarding networking.

IP calls

IP calls are internal calls sent via an internal data network (LAN or
WAN) and the transfer of data and voice is made on the same line.
If you are connected to an internal data network the IP connection
is made automatically. To minimise the traffic on the network the
speech quality is decreased.

If the speech quality is not acceptable you can disconnect the IP
call and switch to a non-IP call (alternative network). The switch
from the IP net to the non-IP net is made during the call, so the call
does not have to be disconnected.

If you want to switch to a non-IP net during the call:

y Press

*61* Dial

During the procedure the other party is put on hold. When the
procedure is ready you will receive a special ringing tone and the
call is resumed in the non-IP net.

Note: A switch to a non-IP call can only be performed if the
original call is an IP call, otherwise you will receive a blocking
tone.

BusinessPhone – Premium Telephone46

Date and Time

Date and Time

Your telephone has a built in 24-hour clock, which is displayed
when the handset is on-hook (idle phone). To change the date
and time:

Slide the clock switch to “ON”

u Lift the handset

P Press and hold

The default date and time is displayed. The indication for “month” is
flashing.

01-01 12:00

z+ Enter month (two digits) and press

The indication for “day” is flashing.

z+ Enter day (two digits) and press

The indication for “hour” is flashing.

z+ Enter hour (two digits) and press

The indication for “minute” is flashing.

zP Enter minute (two digits) and press to activate

The colon between hour and minute is flashing to indicate that the
clock is running.

Note: If a telephone connected in parallel with the Premium
telephone is used for more than 1 1/2 hours, the clock will
stop and must be set again.

47BusinessPhone – Premium Telephone

Security

Security

You can block your extension in order to prevent unauthorized use
of your telephone, e.g. if your external calls are placed on a specific
account number.

Block extension

u Lift the handset
*72# Dial to block your extension

Verification tone.

Un-block extension

u Lift the handset
#72* Dial

z Dial your password

# Press to re-open

Verification tone. Your extension is open for use.

BusinessPhone – Premium Telephone48

Select password

You can use your four-digit password for blocking your phone from
unauthorized use, for making external calls from any blocked
extension, for entering the message system or when you are using
the DISA function.

Note: The first time you enter the message system you
might be requested to change your password if it is default
(0000). This procedure is performed directly in the message
system. See section “Internal Messages” on page 26.

u Lift the handset

#*72* Dial to select a new password

Security

z

Dial your present password

The default password is “0000”.

* Press

z Dial your new password

# Press

Verification tone.

49BusinessPhone – Premium Telephone

Security

Bypass blocked extension

In order to make a call, you can temporarily bypass a blocked
extension.

Bypass own extension

u Lift the handset

*72* Dial

z Dial your password

# Press

Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked
extension, by using your password.

u Lift the handset

*72* Dial

z Dial your password

* Press

z Dial your extension number

# Press

Dial tone. You can make one call from the blocked extension.

BusinessPhone – Premium Telephone50

Least Cost Routing

Least Cost Routing

Least Cost Routing (LCR) automatically selects the cheapest way
to establish the connection to the desired external number. Please
ask your system administrator if this function is installed in your
system. If the extension has been configured to use LCR, each
external call will be analysed and the cheapest way will be selected.

Use least cost routing

u Lift the handset

0z Dial the digit(s) for external call access and the external

number

The usual way of making an outgoing external call.

Calling least cost routing

If LCR has been installed in your system, but your extension is not
configured to use it automatically, you also have the opportunity to
get the cheapest connection by dialling the LCR code before you
dial an external number.

u Lift the handset

z Dial the LCR code

Please ask your system administrator for the LCR code.

0z Dial the digit(s) for external call access and the external

number

51BusinessPhone – Premium Telephone

Audible Adjustments

Audible Adjustments

In order to satisfy your personal needs, the BusinessPhone
Communication Platform is equipped with many options to set and
adjust a personal volume and ringing signal.

Handset and loudspeaker volume

Use the volume keys. During a call, adjust the listening volume
(handset- or monitor mode). The volume is reset when you
hang up.

V Press to change the volume

Ringing signal volume

The ringing signal volume can be adjusted in three steps: soft,
medium and loud. Adjust the ringing signal volume using the slide
switch.

b Slide to change the volume

Ringing signal character

c Slide to change the character

The ringing signal character can be adjusted with two different
characters: bass and treble. Adjust the ringing signal character
using the slide switch.

BusinessPhone – Premium Telephone52

Tone/Pulse dialling

On delivery, your telephone is set to tone dialling mode.
To find out if you can use tone dialling, proceed as follows:

uz Lift the handset and dial the number

The usual way of making an outgoing call. If the call goes through,
you don’t have to change your telephone to pulse dialling.

If, however, the dial tone continues without interruption when you
start to dial the number, you are connected to an exchange/PBX
that requires pulse dialling and you need to set it to pulse dialling.

Slide to change

Notes: You can also temporarily switch your telephone to

tone dialling, see section “During Calls” on page 14.

Audible Adjustments

Flash/Earth mode

On delivery, your telephone is set to flash mode. The R-button
(register recall) can be set to two different modes: “timed break”
(flash) and “earth”. To find out if you have to change the mode of
the R-button, proceed as follows:

u Lift the handset

z Make a call and use any of the services that require R

If you cannot use the service, you need to change the mode of the
R-button to the “earth” position.

Slide to change

Hearing aid compatibility

Since your telephone has a built-in inductive coupler for the hard­of-hearing, anyone so desiring can use the telecoil in his/her
hearing aid while telephoning. To do so, simply switch the hearing
aid in the T position.

53BusinessPhone – Premium Telephone

Tones and Signals

Dial tone

(System ready to accept digits)

Tones and Signals

Ton es

Tones are audible in the handset.

Special dial tone

(System ready to accept digits,
active diversion on telephone)

Ringing tone

(Ringing signal to called party)

Special ringing tone

((Ringing signal to line 2)

Busy tone

(Called party is busy)

Number unobtainable tone

(Called number not accessible or vacant)

Blocking tone

(Call cannot be executed due to
congestion or called party blocked)

Verification tone

(Verification that ordered function is
accessed)

Intrusion tone

((Sent to all parties during intrusion)

- repeated after 4 s

- repeated after 4 s

Conference tone

(Sent to all participants in a conference)

- repeated after 15 s

BusinessPhone – Premium Telephone54

Signals

Ringing signals are emitted from the phone.

Internal ringing signal - repeated after 4 s

External ringing signal - repeated after 4 s

Automatic call-back signal

Note: The tones and ringing signals in this guide refer to the

standard system but may vary between countries.

Tones and Signals

55BusinessPhone – Premium Telephone

Useful Hints

Useful Hints

Connections between external lines

With your BusinessPhone PBX, you can establish an external call
diversion or a conference with more than one external party or
transfer an external call to another external destination (e.g. a
mobile phone). These features are very useful for everyday
business life.

Note: When these features are used, your BusinessPhone
will occupy at least two external lines.

However, there may be disadvantages in connecting to several
external lines. We would therefore like to draw your attention to the
following:

• Please do not transfer external calls to an external
mailbox, to information systems or to external parties
before they have answered

• Try to avoid diverting calls to third parties before they
have answered

• If you are connected to two external lines, cancel one call
by pressing “R” and “1”

If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on external
lines can last a long time, which can be costly. Moreover, such calls
may occupy two of your system’s external lines. You can restrict
connections between the external lines by re-programming your
system.

Please ask your system administrator or contact our service center
for more information.

BusinessPhone – Premium Telephone56

Installation

Install cables

Installation

1Cable to handset
2 Cable to exchange
3 Wall mounting screw holes

You can put the cable to the handset in any of the two notches
underneath the telephone. The cable to the exchange has to be
plugged in “ANALOGUE LINE”.

Change cables

To remove a cable, push down the plug’s stop. Use a screw-driver
to unlock the stop.

57BusinessPhone – Premium Telephone

Installation

Wall mounting handset hook

When mounting on a wall, you have to pull out and turn the hook.

Install stand and adjust telephone

Press to decrease angle

Pull to increase angle

Tiltable display

Adjustable angle

BusinessPhone – Premium Telephone58

Installation

Placing the telephone

• Do not place your telephone on sensitive surfaces. Use a
non-slippery pad to protect your furniture from possible
damage.

• Do not place your telephone near sources of extreme heat,
e.g. near the radiator.

• Make sure that the line cable isn’t creased.

Cleaning the telephone

Use a slightly moistened (not wet) cleaning-rag or an anti-static rag
and wipe off the telephone carefully. Do not use rough rags,
solvents or aggressive cleaning fluids. Any damages of the tele­phone, that are caused by non-observance of these instructions,
are not part of the liability given by the manufacturer.

59BusinessPhone – Premium Telephone

Troubleshooting

Troubleshooting

This section contains information on how to solve common
operational problems. Go through the following steps if you
encounter any problems. If this does not solve the problem,
contact your system administrator. If others have similar
problems, there may be a system error.

Fault check list

1. Make sure your telephone is connected to an analog line

2. Read the Installation chapter

To make sure that you have done everything correctly and that
everything is properly connected.

3. Disconnect all extra equipment

If your telephone is working properly when done, the problem
lies in the extra equipment.

4. Connect a functioning telephone instead of the faulty one

If that telephone is working properly, the problem is probably in
your telephone, contact your system administrator.

5. Check for operational problems

If operational problems are found, the problem is in the
telephone network, contact the local telephone service or the
local telephone company.

BusinessPhone – Premium Telephone60

Glossary

Glossary

Abbreviated Number Dialling

Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:

1. Common, which means that all extensions can use
them.

2. Individual, which means that they are programmed
and used by each extension separately (10 numbers).

See section “Abbreviated Numbers” on
page 35.

Account Number

To place call costs on an account number. See
section “Other Useful Facilities” on page 41.

Automated attendant

A facility which sends voice instructions to internal
and external callers, providing all options which can
be chosen. Voice instructions lead the caller to the
desired destination. See section “Other Useful

Facilities” on page 41.

Call-back

An indication to a busy extension, to inform the
person that you want to speak to him/her.
See sections “Internal Messages” on page 26
and “Outgoing Calls” on page 11.

Camp-on

To place (queue) a call to a busy extension.
See section “Outgoing Calls” on page 11.

Dial-by-name

Initiation of a call by operating a single key.
Internal numbers (or common abbreviated
numbers) can be stored on each extension.
See section “Abbreviated Numbers” on page 35.

Directory number

Numbers with 1-8 digits which are assigned to
extensions or external lines or as common
abbreviated numbers.

Direct Inward System Access (DISA)

If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“Other Useful Facilities” on page 41.

Diversion

Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator).
There are three possibilities:

1. Direct, which means that all calls to an
extension are forwarded directly.

2. On no reply, which means that a call is
forwarded if it is not answered within a
certain time.

3. On busy, which means that a call is
forwarded if the extension is busy.

See section “Call Forwarding” on page 18.

Diversion Bypass

This is useful for letting urgent calls through to
an extension where diversion is active.
See section “Call Forwarding” on page 18.

Extension

All telephones connected to the PBX have a
unique internal number (up to 3 digits).

61BusinessPhone – Premium Telephone

Glossary

Information

Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. Information can be of two kinds:

1. Pre-programmed text information.

2. Voice information.

Intrusion

To intrude on an ongoing call when a requested
extension is busy. See section “Outgoing Calls”
on page 11.

IP call

Internal call sent via internal data network (LAN or WAN).

ISDN

Integrated Services Digital Network. Provides
your system with supplementary services from
the public net.

Least cost routing

A function that automatically selects the
cheapest way to connect your external call (not
necessarily the shortest distance).

Mailbox

The mailbox system controls the messages that
are left for or sent by you when you are absent.
See section “Mailbox System” on page 31.

Message

A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are two kinds of message:

1.”Call me” message.

2. Voice message.

Mute

To switch the microphone temporarily off.
See section “During Calls” on page 14.

Password

A four-digit code needed to e.g. block your
extension and retrieve messages from the
mailbox system. You can set your own
password. See section “Security” on page 48.

PBX

Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).

Pre-defined text

Pre-programmed absent information.
See section “Information” on page 23.

Third party

A third connection (person), which can be
included in an ongoing two person
conversation. The connection can be internal
or external.
See section “During Calls” on page 14.

Tie line

An external line from the private network.

Transfer

During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external).
See section “During Calls” on page 14 and
“Useful Hints” on page 56.

Trunk line

A trunk line is the same as an external line.
Can be either digital or analog.

See section “Internal Messages” on page 26.

BusinessPhone – Premium Telephone62

Index

Index

Abbreviated Numbers 35

Common abbreviated numbers 35
Dial-by-name 36

Individual abbreviated numbers 35
Account number 43
Answer calls 9
Audible Adjustments 52

Flash/Earth mode 53

Handset and loudspeaker volume 52

Hearing aid compatibility 53

Ringing signal character 52

Ringing signal volume 52

Tone/Pulse dialling 53
Automated attendant 42
Automatic call-back 12
Block extension 48
Busy extension 13
Bypass blocked extension 50
Call Forwarding 18

Bypass call forwarding 22

Fixed diversion 19

Follow me 21

Individual diversion 19
Call timer 13
Check and store received messages 28
Cleaning the telephone 59
Common abbreviated numbers 35
Common bell 40
Conference 17
Date and Time 47
Description 6
Dial mode 17
Dial-by-name 36
Dictaphone function 30
Direct Inward System Access (DISA) 44
Doorphone 42
During Calls 14

Conference 17

Dial mode 17

Inquiry 15
Monitoring 14
Mute 15

Tran sf e r 1 6
Enter information 24
Erase information 25
Erase information, Save information 25
Fault check list 60
Fixed diversion 19
Flash/Earth mode 53
Follow me 21
Forward a voice message 29
Glossary 61
Group call pick-up 40
Group Facilities 38

Common bell 40

Group call pick-up 40

Group hunting 38
Group hunting 38
Handset and loudspeaker volume 52
Hearing aid compatibility 53
Incoming Calls 9

Answer calls 9
Individual abbreviated numbers 35
Individual diversion 19
Individual mailbox system 31
Information 23

Enter information 24

Erase information, Save information 25
Inquiry 15
Install cables 57
Install stand and adjust telephone 58
Installation 57

Cleaning the telephone 59

Install cables 57

Install stand and adjust telephone 58

Placing the telephone 59

Wall mounting handset hook 58

63BusinessPhone – Premium Telephone

Index

Internal Messages 26

Check and store received messages 28
Dictaphone function 30
Forward a voice message 29
Password protection 26

Send message 27
IP calls 46
Last external number redial 12
Least Cost Routing 51
Mailbox System 31

Individual mailbox system 31

Outcall (External) notification 33

Personal greeting 34
Make calls 11
Monitoring 14
Mute 15
Networking 46
Other Useful Facilities 41

Account number 43

Automated attendant 42

Direct Inward System Access (DISA) 44

Doorphone 42

IP calls 46

Networking 46

Reminder 41

Tandem configuration 45
Outcall (External) notification 33

Outgoing Calls 11

Automatic call-back 12
Busy extension 13
Call timer 13
Last external number redial 12

Make calls 11
Personal greeting 34
Placing the telephone 59
Reminder 41
Ringing signal character 52
Ringing signal volume 52
Save information 25
Security 48

Block extension 48

Bypass blocked extension 50

Select password 49
Select password 49
Send message 27
Signals 55
Tandem configuration 45
Tone/Pulse dialling 53
To ne s 5 4
To n e s a n d S ig na l s 54

Signals 55

To ne s 5 4
Tran sf e r 1 6
Troubleshooting 60

Fault check list 60
Useful Hints 56
Wall mounting handset hook 58

BusinessPhone – Premium Telephone64

Telephone Toolbox and Voice Guide

Telephone Toolbox

On the CD you will find helpful products
and your User Guide in electronical format.

Telephone Toolbox and Voice Guide

Hardware requirements:

CPU Pentium 200MHz, 64 MB RAM,
20 MB free memory on hard disk (optional)
Sound card (recommended), CD-ROM drive (24X)

Unimportant Text using EricssonSansMedium and

EricssonSansBold to trigger the PostScript driver.

Software requirements:

Operating system: MS Windows 95/98
MS Windows 2000, MS Windows Me or
MS Windows NT 4 (service pack 3 or higher)

Voice guide for the integrated
mailbox system

A pocket-size voice guide, that will help you with
the integrated mailbox system, for example
useful when you are on the move.

65BusinessPhone – Premium Telephone

Quick Reference Guide

Answer calls

Answer: Lift handset

Answer on another
extension: Lift handset Ext. No.

Make calls

Internal calls: Lift handset Ext. No.

External calls: Lift handset

External No.

Common
abbreviated number: Lift handset Abbreviated No.

Individual abbreviated
number: Lift handset

Abbreviated No.

Last external
number redial: Lift handset

You get busy tone or no answer

Automatic call-back: 5 Replace handset

Lift handset when called back

Camp-on: 4 Keep handset off hook

Intrusion:

8

0

**

r

6

0- 9

Transfer

Transfer a call: y Call 3rd party

Replace handset
Before or after answer)

Messages

“Call me”: 9#

Voi ce:

Play-back:

Re-record: 9 Speak

Send:

Receive messages: Lift handset

Call forwarding

Fixed diversion: Lift handset *21#

Internal diversion: Lift handset

Cancel: Lift handset

Follow me, re-direct
from answering
extension: Lift handset

99Speak
*

#

New No.

Own No.

*59#

*21*

#

#21#

*21*

* New No. #

Inquiry

Ongoing conversation: y Call 3rd party

Refer back

Switch between calls: y 2

To t er mi n at e :

Conference

Ongoing
conversation:

y 1

y Call 3rd party
y (To establish)

Replace handset (To leave)

?

Cancel: Lift handset #21*

Own No. #

Bypass call forwarding: Lift handset *60*

Ext. No.

External diversion:

Program: Lift handset

Line access code
External No.

Cancel: Lift handset

Re-activate: Lift handset

#

*22*

#
#22#
*22*#

Ericsson is shaping the future of Mobile and Broadband Internet communications through its
continuous technology leadership. Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication companies in the world.

Ericsson Austria GmbH
All rights reserved.
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on www.ericsson.com/enterprise

© Ericsson Austria GmbH 2002

EN/LZTBS 151 301 R1A

Printed on chlorine free paper. Printed guide: EN/ LZTBS 151 1301 R1A