Ericsson ISDN2, ISDN3e User Manual
The Your Company Name Here
straightforward guide to
Ericsson 2007
MD Evolution
BusinessPhone
Plus an introduction to EMS & MX-ONE
Major
new product
launch
EMS
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Contents
Ericsson is a world-leading
provider of telecoms
equipment, meeting the
demands of enterprises of all
sizes. Always at the cutting
edge of technology, Ericsson
are the synonomous with
DECT and Bluetooth and have
been pushing back the
boundaries of communication
since 1876.
The end user can enjoy ever improving
efficiency, productivity and mobility. In turn,
the reseller can enjoy margin-rich sales and
new revenue streams thanks to the high
level of expandability.
Mobility
Ericsson is renowned for its unified
solutions, keeping organisations in touch
while on the move, including DECT, EMO
‘Push Email’ and mobile phones. 2007 will
also seen the introduction of Ericsson
Multimedia Server (EMS).
Hospitality
Enterprises such as hotels benefit from
Ericsson’s powerful capabilities,
transforming customer services and billing
to the next level.
Future proof technology
Ericsson’s open architecture means new
technologies such as SIP can be easily
integrated. This generates add-on sales and
protects the investment of the user
.
Ericsson systems
4 MD Evolution
6 Mobile Extension
7 MD Evolution Hotel
8 Backstage
10 Unified Messaging
11 Computer Telephony
12 BusinessPhone
16 Digital Phones
17 Analogue Phones
18 IP Phones
19 Dect Phones
20 Integrated Application Server
21 EMO
22 Ericsson Enterprise
Multimedia Server (EMS)
25 Introduction to MX-ONE
26 Peripherals
Why Choose
Ericsson?
Your company intro here
Your compay information here
●
Your company benefits here
Why Choose
Your Company Here
Up To
50% Off
84 Products in the
Businessphone
Range
- see pages 15 to 18
for details
2
Your Company Contact Details
Overview
How many outside lines are
required and what type of line –
choose from Analogue, Basic Rate
ISDN2e, Primary Rate ISDN30e,
or SIP Trunk.
How many extensions
they need and what type:
Are these digital, cordless,
analogue or IP (don’t forget about
fax machines, conferencing units,
modems, DECT, etc)
Is multi-site connectivity or
data access required?
The existing Ericsson
product range delivers
solutions from small to
medium and also large
enterprises, ensuring
you meet the demands
of all your customers.
The Ericsson
complete
portfolio
The Ericsson range
Market segments
(according to technology)
Customer requirements
IP server
based
IP-enabled
PBX
IP-enabled
PBX
50
300
500
No. of users
System
Analogue
Ext
Digital
Ext
Lines Mobility A pplications
Evolution
● ●
Analogue,
SIP
ISDN2e &
ISDN30e
Dect,
Mobile
extension,
WiFi
Voicemail, Auto
Attendant, Unified
Messaging, CTI,
Call Recording
BusinessPhone
Compact
● ●
Analogue,
ISDN2e &
ISDN30e
Dect,
Mobile
extension
Voicemail, Auto
Attendant, Unified
Messaging, CTI,
Call Recording
BusinessPhone
50
● ●
Analogue,
ISDN2e &
ISDN30e
Dect,
Mobile
extension
Voicemail, Auto
Attendant, Unified
Messaging, CTI,
Call Recording
BusinessPhone
128i
● ●
Analogue,
ISDN2e &
ISDN30e
Dect,
Mobile
extension
Voicemail, Auto
Attendant, Unified
Messaging, CTI,
Call Recording
BusinessPhone
250
● ●
Analogue,
ISDN2e &
ISDN30e
Dect,
Mobile
extension
Voicemail, Auto
Attendant, Unified
Messaging, CTI,
Call Recording
Enterprise
Multimedia
Server
● ●
Analogue,
SIP
ISDN2e &
ISDN30e
Mobile
extension,
WiFi
Voicemail, Auto
Attendant, Unified
Messaging, CTI,
Call Recording
MX-ONE
● ●
Analogue,
SIP
ISDN2e &
ISDN30e
Dect,
Mobile
extension,
WiFi
Voicemail, Auto
Attendant, Unified
Messaging, CTI,
Call Recording
up to 1000 plus
MX-ONE
Enterprise Multimedia Server
BusinessPhone 250
BusinessPhone 128i
BusinessPhone 50
BusinessPhone Compact
Evolution
(with expansion)
3
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MD Evolution
Ideal for small to medium sized organisations
The Ericsson MD Evolution
solution is a powerful IP PBX
for the provision of the costefficient, integrated, fixed and
mobile and telephony services
for small and medium size
enterprises. This exploits its
capabilities of connectivity of
up to 200 IP phones.
Integrated Services
The MD Evolution offers multiple integrated
services such as:
● Voicemail
● Unified messaging
● Combined IP Gateway and Gatekeeper
● Web dialler
● Telephony application programming
Interface (TAPI) dialer
● Automated attendant
● DECT
Reduced access fees
The solution enables up to 120 mobile
workers to enjoy the Ericsson unique feature
Mobile Extension, making employees
mobile, while reducing the cost of
ownership. In addition, the system provides
Computer Telephony Integration (CTI)
program integrated with TAPI, which
enables every user to make phone
calls to Outlook contacts.
Environmentally friendly
MD Evolution offers you a range of
environmentally-sound wired telephones
that range from the simplified sophistication
of IP phones to basic analogue models.
These are essential business tools for
your customers. As well as the DECT
cordless models designed to provide
on-site ‘anytime, anywhere access’.
Cost effective
Even at entry level, the MD Evolution
provides two users with free of charge
mobile extensions, unified messaging,
voicemail and auto attendant built in. This
cuts the initial cost right down, and fuels the
future revenue as a company grows.
These sophisticated, business-specific
applications are user-friendly and as
practical as possible with the ability to grow
with the evolving needs of enterprises.
Scalable technology
The Evolution is the ideal system for the
SME market, catering for 80% of UK
businesses. It’s also future-proof with
expandability to 200 extensions.
It also uses modular architecture, which
means you purchase exactly what your
customer needs, when your customer
needs it. Add on extra capacity and
functionality gradually over time
according to your customers
requirements and resources.*
Affordable
functionality
MD Evolution also offers contact voice
server, incoming call distribution
features, CTI and a very highperformance, low-cost routing facility.
Key Features
● Designed for SMEs from
8 - 200 extensions
● On-board voicemail
● Large system features including IP
● Rack or wall mounted
● Expandable PBX with modular ‘out
of the box’ simplicity
● Easily configured
● Functions include: ISDN
connectivity, mobile & cordless
extensions, intelligent voice
messaging, CTI & unified
messaging**
**Applications only
SSP
Code Description
ex VAT
29466 Basic MD Evolution M r.9 (4x8) £974.83
29944 CD3 4 digital extension board £144.86
29943 CZ13 4 analogue extension board £178.43
29942 CTS2 2 BRI port board
(basic rate ISDN) £119.15
29946 CAP2 1 PRI board (ISDN30) £614.19
29476 CRE2 DECT board for 3 base stations £728.83
29474 Set of 50 connectors HE 14-5 points £45.33
29473 Set of 100 connectors HE 14-4 points £30.22
29468 License - M - Expansion
(for greater than 16 ports) £255.59
●
SMEs (10-200 users)
●
SIP environment
(eg. IP infrastructure for
all communications;
fixed & mobile)
●
Click-to-dial from the
integrated web server
●
Add on extra capacity and
functionality over time, as
and when your customers
need requires it.
Ideal Evolution customers:
*Expansion licence may be required
4
Your Company Contact Details
Big system features, yet
cost effective for small and
medium size enterprises.
The MD Evolution provides sophisticated,
business-specific applications that have been
simplified to be as practical
as possible.
The unit is modular, which
means you purchase exactly
what your customer needs, when
your customer needs it.
Add on extra capacity and functionality
gradually over time according to your
customers needs and resources.
The MD Evolution also offers a range
of environmentally sound wired phones
ranging from IP to basic analogue as
well as DECT cordless models. It also
offers Contact Voice Server, Incoming
Call Distribution, CTI and a very
high-performance least-cost routing facility.
More Key features
● Competitive offer (pricing & performance!)
● GAP compatible
● Same terminal portfolio as BusinessPhone
● Outstanding mobility offer
(DECT & mobile extension)
● Integrated voicemail in the
basic system (4 channels, 60 minutes)
● Unified Messaging in the basic system,
2 licences free-of-charge
● Integrated Web server in the
basic system, without licence
● Click-to-dial from the integrated Web server
● On-screen hotkey dialling free-of-change,
no CTI licence required
● Mobile extension, 2 licences free-of-charge
● Automated Attendant with
one-level, free-of-charge
● BackStage V8.0, 1000s
of possible scenarios
● Evolution M r.9 ideal for up to 200 users
System includes:
2 x mobile exts
2 x BackStage users
& web browser
voicemail access
for all users
5
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Applications
Mobile Extension
for all Ericsson Systems
Traffic to and from mobile
users pass through the
communication system
allowing the system to link
services to the calls.
Users of the Mobile Extension are
recognised just like the other standard
extensions. A telephone number is assigned
to the extension as well as the relevant Class
of Services. For other users of the system,
the mobile user exists just like any other
extension. This means that any normal
service is applicable and they do not need to
know that they are specifically calling a
Mobile Extension.
Benefits
Mobile Extension is a groundbreaking
feature, transforming your mobile phone
in to a full-feature company extension.
● One-number solution, even if a user has
an additional system phone (analogue,
digital, cordless, IP, softclient)
● Attendant features, such as camp on
or abscence info
● Increased reachability through intrusion or
diversion bypass for important calls, even
if busy or in a meeting
● Potential call cost reductions of up to 30%
Improved efficiency and productivity
● Inquiry, transfer, conference and
other services which enhance
communication possibilities
● Less call attempts by using
automatic callbacks
● Call screening by secretary
Cost control and savings
of mobile communication
● Authorisation code, service class
restrictions, abbreviated numbers...
● Save money on long distance and
international calls (Least Call Routing)
● Cost savings on equipment
Office
extension
features
delivered
to mobile
Integrated
in the office
even when you
are out of
the office
6
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Applications
MD Evolution Hotel
for Ericsson Evolution
MD Evolution Hotel is a
communication system
specifically designed to
increase the efficiency and
user-friendliness of a hotel’s
management and reception.
Flexible in size and offering a wealth
of services, its capabilities and features
meet your customer’s requirements in
terms of comfort and call handling, while
guaranteeing full control of costs and
billing for the services offered.
User-friendly, Customised Call Handling
● Caller ID
● Naming of guests
● Individual room features
● increased switchboard productivity -
enhances customer service
Efficient Billing Management
● Integrated call charge system
● Programmable price of call charge unit
● Second currency feature
- displayed on phones with
screens & printed on receipts
Increased comfort for guests
● Programmable wake up
call with voice prompts
● Access to voicemail messages
● Message waiting feature including
spoken announcement when picking
up the receiver
Integrated Mobility
● Cordless telephony available
for both hotel staff & guests
Access to the New Technologies
● Customer check-in and checkout
● Mini-bar & room status
● Telephone use, wake-up calls, etc
● PBX & IP compatible
● Future-proof & expandable
Ideal
solution for
up to
30 rooms
7
Your Company Contact Details
Applications
Backstage
Ericsson BackStage improves productivity and enhances the user’s working
environment. To give one example – BackStage allows easy integration with other
applications such as Microsoft
®
Outlook, Excel, Word and Access – for efficient
communication services like telephony enabling and data integration.
The flexibility and the wide range of application scenarios for desktop support and
for mobile use allow you to easily choose the right configuration depending on the
specific needs.
BackStage combines the
power of computer networks
with a telephone system for the
user’s benefit. With an intuitive
graphical user interface, it
allows a user to access all the
functions of a business
telephone in a simple and easy
manner from a PC.
BackStage automates many communication
tasks, cutting down on time wasted doing
repetitive or mundane tasks. For instance,
calls can be made with one click from
defined name dial keys, a phonebook, the
MS Outlook Contact list, a company
database, a spreadsheet, even from a
number listed in an email or on a web page.
Easy Call Management
Through a graphical color interface on
each PC, all telephone functions are
supported in a very intuitive way. The
method of handling calls remains the same
no matter which telephone/PC is used. This
makes for easy, efficient call management
from any location.
Examples of standard business
communication functions are Transfer,
Diversion, Call-back Conference, Pick up
selective calls and Deflection.
Further comfort functionality is offered. An
example is the advanced number
treatment, making a “+” the international
access code, automatically adding the
public access code in the relevant cases or
filtering for spaces and symbols in an
existing number format. Name identification
is also a very useful function which
displays the name attached to the number
and can be used with MS Outlook
Contacts or any other database. There are
also other comfort-enhancing functions
such as innovative speech interaction.
Valuable functions
are simple to
handle – like
business telephony
support and
multimedia
communications,
group collaboration
tools and presence
info as well as
Video over IP.
BackStage 8.0 BackStage 8.0
IP networking
Branch Office
Integration via IP
For IT Managers
All Computer
Telephony
All IP-Telephony
For Sales Partners
MD Evolution Solutions
Enhanced employee productivity
SSP
Description
ex VAT
BackStage Green Pack POA
BackStage Orange Pack POA
BackStage Plus Pack POA
BackStage Red Pack POA
BackStage - 2 users POA
BackStage - 5 users POA
BackStage expansion + 10 users POA
BackStage expansion + 20 users POA
BackStage expansion + 5 users POA
Delivers
applications
to desktop
Simple to price
and configure
8
Examples for effective communication
functions: Mobile Messaging from business
mailbox or based on MS Calender
appointments. Easy Call Profile setting.
Your Company Contact Details
for the BusinessPhone
and Evolution
General communication benefits
Effective communications gives a business
a real competitive edge. BackStage
automates many communication tasks,
cutting down on time wasted doing
repetitive or mundane tasks.
Customer service levels
BackStage also enhances Customer
Service. Caller-related information, like the
name or data from your customers last
business appointments, can automatically
be retrieved from personal and company
databases and displayed on the user’s
monitor when a call comes in – even
before taking the call.
Features like coordinated call and data
transfer or call routing reduce the time that
it takes for callers to contact the
appropriate person and allows for a more
personalised service.
Mobile communications
For those times when an employee
is on the move, the routing function
of BackStage conveniently supports
preferred communication profiles which
will automatically put priority calls through.
Such profiles can automatically be set
based on MS Outlook Calendar
appointments or presence status.
Manage your time, wherever you are
Instant mobile information on waiting
messages or meeting reminders helps
your customer to manage important
issues. BackStage provides the user
with the needed flexibility, at the office or
on the move. Tools like profiles and the
unified Journal are always supported no
matter where they are. The solution also
integrates advanced practical group
collaboration services, even for multi-site
teams. All these benefits make a positive
contribution to business profitability. You
can generate more revenue by offering
better service more efficiently, and can cut
costs by improving staff effectiveness.
Additional Features
Deploying better communications BackStage offers wide flexibility,
from desktop support to IP Telephony and mobile use
BackStage not only enables your PC
with all the enhanced functions of a
desktop telephone, it also enables
other applications for telephony
functions. It integrates data and it
provides cordless and mobile phones
with convenient and unified handling:
● Speech Interaction
● Integration with Unified Messaging
– Voice and Fax
● Mobile Messaging Services
● Personal Tools
● Call Profiles and Routing
● Group Collaboration, Presence
Info and Multimedia
Communications.
● Security
● Application and Data Integration
● MS Outlook Integration
PSTN
IP WAN
Mobile extension
CT
Access services
BACKSTAGE
SERVER
COMMUNICATION
PARTNER
INHOUSE MOBILE OFFICE
Digital, codless, analogue,
IP phonnes or mobile
extensions
PBX
Central SMS Gateway
Personal SMS Gateway
(optional)
Office IP Client
Backstage & VoIP
Cordless phones and
mobile extensions
WLAN
BackStage & web
terminal client
Fax modem
(optional)
9
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