Ericsson BusinessPhone 50, BusinessPhone 128i, BusinessPhone 250, Standard Series, Economyplus Series User Manual
Basic Telephone
BusinessPhone Communication Platform
User Guide
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Welcome
Welcome
Welcome to the User Guide for the Basic phone in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:
• BusinessPhone 50
• BusinessPhone 128i
• BusinessPhone 250
The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Basic telephone with a factory
defaults programming. There may be some differences in the way
your phone is programmed. Please consult system administrator if
you need further information.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Note: Dialog 3210 is a system telephone, i.e. it can only be
used for an Ericsson private branch exchange that supports
this type of telephone.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.
EN/LZTBS 151 320 R1A
© Ericsson Austria GmbH 2002
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.
BusinessPhone – Basic Telephone2
Quick Reference Guide and Quick Reference Card
– Basic Telephone
System telephone for BusinessPhone Communication Platform
Answer calls
Answer: Lift handset
Answer on another
extension: Lift handset Ext. No.
Save external number: Save/Redial g
(Before you finish the call)
Redial: Save/Redial
Make calls
Internal calls: Lift handset Ext. No.
External calls: Lift handset
Common
abbreviated number: Lift handset Abbreviated No.
Individual
abbreviated number:
Last external
number redial:
Save external number: Save/Redial
Redial: Save/Redial
** (Abbreviated No. 0– 9)
***
(Before you finish the call)
g
0 External No.
g
g
6
You get busy tone or no answer
Automatic call-back: 5 Replace handset
Lift handset when called back
Camp-on:
Intrusion:
Conference
Ongoing conversation: Inquiry g Call 3rd party
Inquiry
Ongoing conversation: Inquiry g Call 3rd party
Refer back
Switch between calls: Line {g or Inquiry {g
End call: X
Transfer
Transfer a call: Inquiry g Call 3rd party
4 Keep handset off hook
8
Message/Conference
Replace handset
Before or after answer)
g
Automatic redial: Automatic redial 1 g
Replace handset
Lift handset when called back
Cancel: Automatic redial 1
Pause on/off: Pause auto redial g
(g
During calls
Monitoring: s
Individual hold: Line g
Press flashing key to retake
DISA and Message check:
Company number
DISA number Message system
Password
?
?
Quick Reference Guide and Quick Reference Card – Basic Telephone
Call forwarding
Fixed diversion: *21#
Internal diversion:
Cancel:
Follow me, re-direct
from answering
extension:
Cancel: #21*Own No. #
Bypass call forwarding: *60*Ext. No. #
External diversion:
Program:
Cancel:
Re-activate:
Messages
“Call me”: Message/Conference g#
Voice: Message/Conference g
*21*New No. #
#21#
*21*Own No. *
New No. #
*22* Line access code
External No.
#
#22#
*22*#
9 Speak
Information
Enter information
(pre-text):
Erase information: #23#
Info code Completing info
Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day
Individual abbreviated numbers
*23*Enter “Info code”
and ”Completing info”
(see below)
#
**0..................................................................
**1..................................................................
**2..................................................................
**3..................................................................
**4..................................................................
**5..................................................................
**6..................................................................
Play-back:
Re-record: 9 Speak
Send:
Check received: Message/Conference {g
Special account numbers for business calls:
1
2
3
*
#
Account numberProject name
**7..................................................................
**8..................................................................
**9..................................................................
This is a part of EN/LZTBS 151 320 R1A. Subject to alteration without prior notice.
4
This is a part of ENL/ZTBS 151 320 R1A
Table of Contents
Description .......................................................6
Incoming Calls .................................................8
Outgoing Calls ...............................................10
During Calls .................................................... 15
Call Forwarding .............................................. 20
Information ..................................................... 25
Internal Messages ..........................................28
Mailbox System ..............................................34
Abbreviated Numbers .................................... 40
Group Facilities .............................................. 43
Other Useful Facilities ..................................... 49
Security ..........................................................56
Least Cost Routing ........................................59
Optional Equipment ....................................... 60
Programming ................................................. 63
Visible Signals ................................................ 66
Audible Adjustments ......................................67
Tones and Signals ..........................................69
Useful Hints ....................................................71
Installation ...................................................... 72
Glossary .........................................................75
Index ..............................................................78
Telephone Toolbox and Voice Guide ...............81
Table of Contents
page
5BusinessPhone – Basic Telephone
Description
Description
1
2
11
10
3
4
5
6
7
8
9
BusinessPhone – Basic Telephone6
1 Message / Conference
a. To send and receive messages. See section “Internal
Messages” on page 28.
b. To establish a telephone conference. See section “During Calls”
on page 15.
2 Programmable key / Headset key
a. Storing numbers and program functions.
b. The headset function is only available with option unit
(DBY 410 02) installed. The headset key is programmed by the
system administrator. See section “Optional Equipment” on
page 60.
3 Programmable keys
Storing numbers and program functions. See section
“Programming” on page 63.
4 Inquiry
To make an inquiry to an internal or external party.
See section “During Calls” on page 15.
Description
5 Line
Line key for in and outgoing calls.
6 Volume control
To adjust the volume. See section “Audible Adjustments” on
page 67.
7 Mute
To switch the microphone on or off. See section “During Calls” on
page 15.
8 Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls” on
page 15.
9 Clear
To disconnect calls.
10 Loudspeaker
11 Handset with hearing aid function
Please note: The handset may retain small metal objects
in the earcap region.
7BusinessPhone – Basic Telephone
Incoming Calls
Incoming Calls
A ringing signal and a flashing lamp indicates an incoming internal
or external call.
Answer calls
u Lift the handset
On another extension
You can answer a call to another extension from any phone in your
office.
uz Lift the handset and call the ringing extension
You receive busy tone.
6 Press
A second call is waiting
A muted ringing signal will inform you, during a conversation, that
a second call is waiting on your phone.
To answer the second call:
X Press to finish the ongoing call
The new call will be signalled on your phone.
Line
{g Press to receive the new call
BusinessPhone – Basic Telephone8
Save and redial incoming calls
When you receive an incoming external call, you can save the
number in order to redial it easily (the number can contain
maximum 24 digits). Previously saved number is erased.
Save number
Before you quit the call:
Save/Redial g Press to save the dialled number (pre-programmed)
Redial number
Save/Redial g Press to redial the saved number (pre-programmed)
Incoming Calls
9BusinessPhone – Basic Telephone
Outgoing Calls
Outgoing Calls
Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.
Make calls
How to make internal and external calls.
u Lift the handset and dial either:
z An extension number to make an internal call,
or
0z The digit(s) for external call access and the external number
Note: Which digit to press for external call access,
depends on the configuration of the system.
d or X To end the call
Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.
BusinessPhone – Basic Telephone10
Last external number redial
When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful
or not. See also section “Automatic redial” on page 12.
u Lift the handset
*** Press to redial the last dialled external number
Save external number
When you make an external call, you can save the number in order
to redial it easily. Previously saved number is erased.
Outgoing Calls
Save number
Before you quit the call:
Save/Redial g Press to save the dialled number (pre-programmed)
Redial number
Save/Redial g Press to redial the saved number (pre-programmed)
Automatic call-back
You call an extension and receive busy tone or get no answer.
5 Press
Verification tone.
d or X Replace the handset or press to finish the procedure
You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.
u Lift the handset when you are called back
11BusinessPhone – Basic Telephone
Outgoing Calls
Automatic redial
If you call an external number and receive busy tone or get no
answer, you can instruct the system to automatically redial the
number until it is available.
Note: This feature could be restricted. Ask the system
administrator for the availability.
This function is activated via function keys, so you first have to
program a programmable key (one key required per number). See
section “Program a function” on page 63. You can activate
automatic redial on up to three external numbers at the same time.
Activate
During the call:
Automatic redial1 g Press to activate (pre-programmed)
The automatic redial lamp is rapidly flashing and is lit when the
request is stored and activated. Verification tone.
d or X Replace the handset or press to finish the procedure
You are called back if the called number finishes the ongoing call or
the next time the extension finishes a new call.
u Lift the handset when you are called back
Notes: It is not possible to do a new request on a key
holding an already activated request until the existing one is
cancelled.
When the automatic redial lamp is rapidly flashing, your
telephone is busy and you cannot receive or make new
calls.
The number of redial attempts and how long the function is
active is programmed by your system administrator.
If you have activated a diversion on your telephone, this
function is not available.
If tandem configuration is activated, the secondary
telephone cannot use this function. See section “Ta nd em
configuration” on page 52.
BusinessPhone – Basic Telephone12
Cancel
Automatic redial1 (g Press the relevant programmable key to cancel the
automatic redial request (pre-programmed)
Note: Depending on system programming, the automatic
redial request could be cancelled automatically.
Pause
It is possible to pause all of your successfully activated requests by
programming a separate pause key, see section “Program a
function” on page 63.
Pause auto redial g Press to pause (pre-programmed)
The requests are paused and the key lamps of the automatic redial
keys are slowly flashing.
Outgoing Calls
Pause auto redial (g Press to resume automatic redial (pre-programmed)
13BusinessPhone – Basic Telephone
Outgoing Calls
Busy extension
You call an extension and receive busy tone.
Camp-on
You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).
4 Press to camp-on
Keep the handset off hook. When the called extension replaces the
handset, it will be called automatically.
Note: If you receive the busy tone again, the desired
extension does not allow camp-on.
Intrusion
You can intrude on an ongoing call on a busy extension (if this
function is allowed).
8 Press to intrude
Intrusion tone is heard and a three-party call is established. When
the called extension replaces the handset and you keep off hook,
the called extension will be recalled automatically.
Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.
BusinessPhone – Basic Telephone14
During Calls
During Calls
The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can monitor calls, mute the
microphones, make an inquiry, transfer the call, create a
conference or put the call on hold to perform other tasks.
Monitoring
You have an ongoing conversation via the handset.
s Press to switch the loudspeaker on
When the lamp lights, the loudspeaker monitors the call.
Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section “Audible Adjustments” on page 67.
From monitoring to handset
(s Press to switch the loudspeaker off
Continue your conversation via the handset.
Mute
You have an ongoing conversation.
m Press to switch the microphone on or off
When the lamp lights, the caller will not be able to hear the
conversation in your room.
15BusinessPhone – Basic Telephone
During Calls
Inquiry
During an ongoing conversation you like to make an inquiry to an
internal or external party.
Inquiry
Line
Line
g Press
The first call is put on hold (the lamp flashes slowly).
z Call the third party
When the third party answers you can switch between the calls,
create a conference and end one of the calls.
X Press to end the inquiry call
The second call is disconnected.
{g Press to retake the first call
Now you are connected to the first party.
Refer back
You have an ongoing conversation and want to refer back to the
parked call. The lamp flashes at the parked call.
{g Press to park the second call
First call is connected.
Inquiry
{g Press to park the first call
Second call is connected.
X Press to end the ongoing call
BusinessPhone – Basic Telephone16
During Calls
Transfer
You have an ongoing internal or external conversation and you
want to transfer the ongoing call.
Inquiry
g Press
z Call the third party
You can transfer the call before answer or wait for answer.
d Replace the handset
The call is transferred. External calls might only be transferred with
the Transfer-key, if this state of connection is allowed by the
system-programming.
Transfer to a busy extension
You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).
Call-back
Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful
Hints” on page 71.
You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.
17BusinessPhone – Basic Telephone
During Calls
Conference
You have an ongoing conversation and you want to establish a
telephone conference.
Inquiry
Message/
Conference
g Press
z Call the third party
g Press to establish a three party conference
Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to the
conference
In this way, you can include up to six parties in a conversation.
How many of them can be external callers depends on the
programming of the system.
BusinessPhone – Basic Telephone18
Individual hold
You have an ongoing conversation, i.e. the “Line”-key is lit.
Now you want to park the ongoing call for a short while.
Line
(g Press the line key
The lamp flashes slowly.
Line
{g Press again to retake the parked call
Note: This is also valid for the “Inquiry”-key.
Common hold
During Calls
Hold g Press (pre-programmed)
The line key lamp flashes slowly. The call can be picked up on any
extension within one minute, or else it will recall on the holding
extension.
{g Press to pick-up on own extension
Line
or
Pick-up on another extension:
z Call the extension that put the call on hold
6 Press
19BusinessPhone – Basic Telephone
Call Forwarding
Call Forwarding
When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.
If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.
Depending on the type of diversion you are also able to record your
personal greeting, see section “Personal greeting” on page 37.
Note: You can still make calls as usual.
Diversion on no reply
If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension to
automatically divert calls to a programmed diversion address
(default time: 15 seconds).
Diversion on busy
If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.
BusinessPhone – Basic Telephone20
Fixed diversion
This function directs your calls to a pre-programmed answering
position (e.g. secretary).
Activate fixed diversion
*21# Dial to activate diversion
X Press
All calls to your extension are directed to a pre-programmed
address.
Call Forwarding
Cancel diversion
#21# Dial to deactivate fixed diversion
X Press
Bypass call forwarding
Bypass call forwarding makes it possible to call a specific
extension, even if call forwarding is activated on this extension.
u Lift the handset
*60* Dial
z Enter extension number
# Press
You will be connected to the specified extension, regardless of
which type of call forwarding the called extension has activated.
21BusinessPhone – Basic Telephone
Call Forwarding
Individual diversion
This feature gives you the possibility to divert your calls to internal
and external positions, e.g. to any directory number, a colleague’s
extension, an external number or a common abbreviated number
(e.g. your car telephone).
Note: In order to prevent misuse, individual external
diversion can be blocked for your extension, see section
“Security” on page 56.
Program and activate internal diversion
Divert your calls to an internal position.
*21* Dial
z Enter the new diversion address
# Press to activate the individual diversion
Verification tone.
X Press to finish the procedure
You can make outgoing calls as usual. A special dial tone reminds
you that “Call forwarding” is active.
Note: An individual internal diversion cannot be activated if
an individual external diversion is already activated.
Cancel internal diversion
#21# Dial
X Press
BusinessPhone – Basic Telephone22
Call Forwarding
Program and activate a new external diversion address
To set a new individual external diversion address:
*22* Dial
0z Dial the digit(s) for external call access and enter the new
external diversion address
A maximum of 24 digits.
Note: If your public network requires waiting for a second
dial tone, press “ * ”.
# Press to activate the individual diversion
Verification tone.
X Press to finish the procedure
Note: Individual external diversion can also be used via the
DISA function, see section “Other Useful Facilities” on
page 49.
Cancel external diversion
#22# Dial
X Press
Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.
Re-activate external diversion
Divert your calls to an external position.
*22*# Dial to activate the programmed external diversion
You can make outgoing calls as usual. A special dial tone reminds
you that “Call forwarding” is active.
X Press
23BusinessPhone – Basic Telephone
Call Forwarding
Follow me
If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow me,
“Individual Diversion” must be active on your telephone.
Activate follow me
Note: This procedure has to be executed from the
telephone the calls are diverted to.
*21* Dial
z* Dial your number and press
z# Dial the new number and press
Special dial tone.
X Press to finish the procedure
Cancel follow me
Follow me and individual diversion can also be cancelled from the
answering position.
#21* Dial
z Dial your number
# Press
Dial tone.
X Press to finish the procedure
BusinessPhone – Basic Telephone24
Information
Information
If you are not in the office for a certain period of time (e.g. meeting,
vacation, lunch, illness), this feature allows you to inform your
callers why you are absent. External callers will be routed to the
operator who also has access to your absence info.
Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.
You can inform your callers with:
1) Pre-defined texts
Enter the reason for your absence and the date and time of your
return.
2) Voice information
Record a voice message and name the reason of your absence.
25BusinessPhone – Basic Telephone
Information
Enter information
To store text or voice information.
*23* Dial to enter the information mode
Select “Pre-defined text” or “Voice information”
Pre-defined texts
z Enter “Code” and
z Enter “Completing info” from the table below
Code Completing info
Time of return 1 hour (00-23) minute (00-59)
Date of return 2 month (01-12) day (01-31)
Lunch 3 back at, hour minute
Meeting 4 back at, hour minute
Vacation 5 back, month day
Illness 6 back, month day
# Press to enter the information
X Press to finish the procedure
Internal callers receive the information on the display (or as spoken
information to callers without display phone). External callers will be
routed to the operator who also has access to your absent info.
Pre-defined texts example:
Vacation, back June 27
*23* Press
5 Enter code
0627 Enter month and day
# Press
Information active.
BusinessPhone – Basic Telephone26
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