Ericsson DT400, DT410, DT420, DT430, BusinessPhone 250 User Manual

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Page 1

Cordless DT400 / DT410 / DT420 / DT430

BusinessPhone Communication Platform

User Guide

Cover Page Graphic

Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings:

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• Left: -0,3 cm (Important!) This text should then be hidden.

Page 2

Welcome

Welcome to the User Guide for the Cordless telephones DT400, DT410, DT420 and DT430 of the BusinessPhone Communication Platform.The BusinessPhone Communication Platform consists of:

• BusinessPhone 250

• BusinessPhone 50

• BusinessPhone 128i

Note: The features described in this user guide are related to version 5.1 of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a hardware dongle that has to be bought separately.

The latest version of this User guide can also be downloaded from:

http://www.ericsson.com/enterprise/archive/manuals_c.shtml

Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this cordless telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher.

BusinessPhone – Cordless DT400/DT410/DT420/DT4302

Page 3

Quick Reference Guide

– Cordless DT400 / DT410 / DT420 / DT430

BusinessPhone Communication Platform

Answer calls

Answer:

Suppress ringing: Mute button on the

Make calls

Normal calls: Extension no.T or

Hot key (pre-programmed):

From last dialled or who called list:

You get busy tone or no answer

Automatic call-back:

Camp on:

Intrusion:

Inquiry

Ongoing conversation:

Conference

Ongoing conversation:

right side of the phone

External no.

0–9

5 T

(Go “off hook” when

(Keep handset off hook)

Call 3rd party

Q 3

(To establish) End the

call to leave

called back)

Transfer

Transfer a call:

Reminder

Reminder (24 hours):

Cancel reminder:

Account number

Costs on a selected account no.:

Volume control

Earpiece volume (during call):

Messages

“Call me”:

Voice :

Play-back:

Re-record:

Send:

Receive messages:

Call 3rd party

(Before or after answer)

Speak

T *32*

Reminder time

T #32#

T *9*

Account number

UorD

(Left side of the phone)

9# 99 * 9 #

T *59#

DISA and Message check:

Company number

DISA number Message system

Password

Page 4

Quick Reference Guide – Cordless DT400 / DT410 / DT420 / DT430

Call forwarding

Fixed diversion:

Cancel:

Individual internal diversion:

Cancel:

Follow me, re-direct from answering extension:

Cancel:

External diversion:

Program:

Cancel:

Re-activate:

Bypass call forwarding:

T *21# T #21#

T *21* T #21#

T *21*

New no.

T #21*

T *22*

Line access code External number

T #22#

New no.#

Own no.*

Own no.#

T *22*# T *60*

Extension no.

Information

Enter information (pre-text):

Delete information:

Time of return 1 hour (00-23) minute (00-59) Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day

Hot keys

...........................................................................

T *23*

1–6

Select “info code” from list Enter ”completing info”

T #23#

Info code Completing info

Account numbers for business calls:

Account numberProject name

This is part of ENL/ZTBS 151 352 R1A

This is a part of ENL/ZTBS 151 352 R1A

Page 5

Important ......................................................... 6

Description .......................................................8

Incoming Calls ...............................................14

Outgoing Calls ...............................................16

During Calls ....................................................19

Call Forwarding ..............................................23

Information .....................................................28

Internal Messages .......................................... 32

Mailbox System ..............................................39

Hot Keys ........................................................43

Group Facilities ..............................................48

Other Useful Facilities .....................................51

Security ..........................................................61

Least Cost Routing ........................................68

Phone Book ...................................................69

Settings ..........................................................75

Audible Adjustments ......................................81

Tones and Signals ..........................................85

Useful Hints ....................................................87

Installation ......................................................88

Troubleshooting .............................................. 94

Glossary .........................................................96

Index ..............................................................98

Voice Guide ..................................................101

Table of Contents

page

5BusinessPhone – Cordless DT400/DT410/DT420/DT430

Page 6

Important

This section describes the information that is important to know before you use the Cordless phone and the functions described.

Note: This user guide describes the supported BusinessPhone Communication Platform functions together with the most commonly used telephone specific functions. All telephone specific functions are listed in the menu structure “Menu structure” on page 12.

Preparing for use

Before using your Cordless the first time you have to charge and connect the battery, see section “Installation” on page 88.

Note: Place the Cordless in the charger and charge it for at least one hour before using it the first time.

BusinessPhone – Cordless DT400/DT410/DT420/DT4306

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Important

Guidelines

Consider these suggestions and guidelines to keep your telephone in good shape and working properly.

Intrinsic safety

The Cordless DT400, DT410 and DT420 are IP54 classified, which means that they are not specified as intrinsically safe. Do not use them in hazardous areas.

Only the DT430 is designed for environments requiring intrinsically safe equipment and therefore IP64 and EX-classified.

Battery handling

The NiMH battery contains environmental polluting material. If damaged, return it to a collecting point.

Note: Only use the charger that is delivered with your Cordless to charge the battery.

Cleaning

Clean the Cordless only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the Cordless.

Tre at me nt

Although the Cordless telephones are resistant to water spray, dust and soil, you should handle your phone always with care. Do not expose the Cordless to direct sunlight for long periods and keep your phone away from excessive heat.

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Description

3 4

1LED

2 Volume Up/Down

Off hook: raise/lower earpiece volume. On hook: raise/lower ringer volume. See section “Audible Adjustments” on page 81.

System A PLATTNER

BusinessPhone – Cordless DT400/DT410/DT420/DT4308

Page 9

3C-key

One menu back. Cancel a menu option. Delete latest entered digit. Backspace when editing text.

4 Scroll key

Scroll up/down through menus. “Arrow up”: view messages (not available for DT400). “Arrow down”: 10 last dialled numbers.

5Call key

Switch on. Make call, answer call, end call.

6 Loudspeaker key

Hands-free mode: turn loudspeaker on/off, mute/turn on micro at the same time.

8Alarm button

9 Earpiece

/ Pause

Insert a dial tone pause.

DT420 and DT430 only. For sending alarms and test alarms.

Please note: The handset may retain small magnetic articles around the earpiece region.

Description

10 Mute button

Idle state: turn off/on ring signal and message tone (not available for DT400). During calls: turn the microphone on/off.

11 Display (3 rows)

Display at rest. It shows the owner ID/name and the system. See section “Display info” on page 10.

12 OK key

Enter menu mode. Confirm settings. Accept messages (not available for DT400).

13 R-key

Put call on hold (inquiry), take call off hold, call forwarding. See section “During Calls” on page 19.

14 Keypad

16 Microphone

17 Accessory connectors

/ Space

Space when editing text.

See section “Installation” on page 88.

9BusinessPhone – Cordless DT400/DT410/DT420/DT430

Page 10

Description

Display info

The display gives you visual feedback on all actions that you perform, and also textual warnings. The upper two rows are text rows (12 possible characters in each row), showing menus that you can access, names and numbers that you edit or dial, your owner id etc.

The lower row displays different states, visualized by icons.

The display

Texts in the display

System A

No System

System indication

The Cordless is in contact with System A. It is also possible for the system to be named another letter, depending on your system settings.

Out of coverage

The Cordless is not in contact with any system. Please ask your system administrator to log on the Cordless.

Display icons

Call / “Off hook”

Appears when your Cordless is off hook and flashes during ringing.

Low battery

An attention beep is heard and the “Low battery” icon is displayed when it is time to charge the battery.

New message

Indicates that a new message has been received. (DT 400 only voice messages). The symbol will remain until you look at the message and press OK.

Ringer off

Ringing signal muted or microphone off. High priority messages will override this setting.

BusinessPhone – Cordless DT400/DT410/DT420/DT43010

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Description

abc Text mode

Indicates that you can type both numbers and letters.

Note: The following feature is only available for the DT420 and DT430 telephones. To use this feature with the DT420, the telephone must be equipped with an optional device.

A Non-movement alarm on

Indicates that the Non-movement alarm is set.

A Non-movement alarm activated

The icon starts to flash and you hear a warning signal if you have not moved within 30 seconds. If you do not reset the alarm within 5 seconds, an alarm message is sent and the display shows “Non- movement”.

Additional display features

Depending on which network you are connected to, additional display features are available. Ask your system administrator if you require additional display features.

11BusinessPhone – Cordless DT400/DT410/DT420/DT430

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Description

Menu structure

The available Cordless specific telephone and network functions can be accessed via the menus. Use the OK key to enter the menu mode and confirm the setting. With the Scroll key you can browse within each menu. To exit a menu, press C.

Note: Since the Cordless can be used in several networks, some functions might not be supported in your network.

Menu 1 Phonebook

Menu 2 Hot Key

Menu 3 Alerting

Menu 4 Settings

1 Find 2 Add 3 Edit 4 Delete

1 View

2 Edit

1 Ring vol. 2 Melody 3 Ring speed 4 Trembler

1 Phone lock 2 Owner ID 3 Automatic key lock 4 Key beep 5 Quick answer 6 Language 7 System 8 Non-movement*

Hot-key no. (0...9)

1 Phonenumber 2 Function 3 Not used

* Only DT420 and DT430 ** Option for test operation only

1 Lock phone 2 Set lock code

1 Select System 2 Register 3 Info 4 Test**

Manual absent on Manual absent off Switch off Non-movement alarm on* Non-movement alarm off* Change system

BusinessPhone – Cordless DT400/DT410/DT420/DT43012

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Switching on/off the Cordless

Switch on

Description

Press until the display lights up

If the Cordless does not switch on or the battery icon is displayed, the battery is low. Charge the battery.

The display shows:

Switch on?

Press OK to confirm

Now you can use your Cordless.

Note: If the message “No System” is displayed you cannot make or answer calls.

Switch off

Note: During calls, you cannot switch off your telephone.

The Switch off function has to be programmed as a Hot key, see section “Edit a Hot key” on page 46.

If you already programmed a Hot key:

Press and hold the Hot key

The display shows:

Please wait

After a few seconds, the display turns blank. Now your Cordless is switched off.

13BusinessPhone – Cordless DT400/DT410/DT420/DT430

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Incoming Calls

A ringing signal and the flashing red LED indicate an incoming call.

Answer calls

The first row of the display shows the caller’s number and the last row shows the call icon:

4736

Press to answer

If the number is in the phone book, the name is shown instead.

Note: Calls can be answered at any time, no matter if you are programming, or keying in a number etc.

Mute ringing signal

If the Cordless rings at an inconvenient moment:

Press the mute button on the right side of the phone to suppress the ringing

Now only the red LED will indicate an incoming call. If you did not answer a call, the text message icon will appear in the

display:

4736

BusinessPhone – Cordless DT400/DT410/DT420/DT43014

Page 15

The caller will receive no answer.

Incoming Calls

Press the “Arrow up” Scroll key to view the phone number of the caller

The display shows the caller’s phone number:

4736

Press to exit

Press to dial the displayed number and call back the caller

End the call

Press

The display shows the duration of the call:

Time = 01:22

15BusinessPhone – Cordless DT400/DT410/DT420/DT430

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Outgoing Calls

Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.

You can also make a call via the phone book, see section “Phone

Book” on page 69.

Make calls

Internal and external calls.

Enter the telephone number and press

The number may be any of the following:

• an extension number,

• an external number, where 0 is the digit for external call access.

To insert a pause if you have to wait for dial tone (on hook).

The dialled number is shown in the display. Your Cordless will go off hook and establish the connection.

Press to end the call

Notes: Correct a wrong entry by pressing the C-key. If you

decide not to make the call while keying in the number, press “C” to stop. If you receive a call while keying in the number, simply press faster by programming Hot keys with frequently used numbers.

BusinessPhone – Cordless DT400/DT410/DT420/DT43016

to answer. You can make your calls

Page 17

Off Hook

If you prefer to dial a number off hook:

Outgoing Calls

Press

Dial tone.

Key your number on-line

Note: When dialling this way, the C-key cannot be used to

erase digits.

Redial number from last dialled list

The last ten dialled numbers are memorized by your Cordless. You can redial one of these numbers by selecting the number from the redial list.

Press the “Arrow down” Scroll key until the desired number is displayed

You can store numbers permanently by adding them to your phone book, see section “Phone Book” on page 69.

Press to redial

The display will show the dialled number.

Note: The list of last dialled numbers will be cleared if the power of your Cordless is lost.

Delete all numbers

If you want to delete all numbers in the redial list:

Press to scroll to the last position

The display shows:

’OK’ deletes all

Press to delete all redial numbers

17BusinessPhone – Cordless DT400/DT410/DT420/DT430

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Outgoing Calls

Automatic call-back

You call an extension and receive busy tone or get no answer.

Press

Verification tone.

Press

You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the call-back service is cancelled.

Busy extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call (if this function is allowed).

Press to camp on

Keep the handset off hook. When the called extension replaces the handset, it will be called automatically.

Note: If you receive the busy tone again, the desired extension does not allow camp-on.

Intrusion

You can intrude on an ongoing call on a busy extension (if this function is allowed).

Press to intrude

Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion.

BusinessPhone – Cordless DT400/DT410/DT420/DT43018

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During Calls

The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can make an inquiry, transfer the call, create a conference, mute the microphone and ringer or put the call on hold to perform other tasks.

Inquiry

During an ongoing conversation you like to make an inquiry to an internal or external party.

Q2 Q1

Press

The first call is put on hold.

Call the third party

When the third party answers, you can switch between the calls, create a conference and end one of the calls.

Refer back

You can switch between the connected parties:

Switch between calls

Press to terminate

The ongoing call is terminated. The other call is connected.

Note: Sometimes the “R”-key must be pressed twice. Whether you can put internal calls on hold or transfer calls to external lines depends on your PBX. Consult your system administrator.

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During Calls

Transfer

You have an ongoing internal or external conversation and you want to transfer an ongoing call.

Press

Call the third party

You can transfer the call before answer or wait for answer.

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section “Useful hints”.

Press

The call is transferred.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will hear a muted signal (camp-on), and the call will be extended, as soon as the ongoing call is terminated (if camp-on is allowed).

Call-back

You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again.

BusinessPhone – Cordless DT400/DT410/DT420/DT43020

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During Calls

Conference

You have a conversation and you want to establish a telephone conference.

Press

Dial tone.

Call the third party

Press to establish a three party conference

Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone.

Repeat the procedure to include other persons to the conference

In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.

End the call to leave the conference

Mute ringer or warning

If the Cordless rings or a warning sounds at an inconvenient moment, e.g. when the battery runs low, you will be warned by a battery low sound (4 short beeps).

Press shortly to mute the ringing or warning for the moment

The Ringer off icon turns on to indicate that ringing is suppressed.

Note: When a warning occurs during a call and you want to mute the microphone, the first press always mutes the warning sound. The second press mutes the microphone.

21BusinessPhone – Cordless DT400/DT410/DT420/DT430

Page 22

During Calls

Mute microphone

To mute the microphone during an ongoing conversation:

Press the mute button at the right side of the telephone to turn the microphone off

The microphone is disconnected and the caller will not hear an ongoing conversation or environmental noises.

The display shows:

Muted

Press again to turn the microphone on

Note: It is advised to use this feature instead of putting a

call on hold. A call on hold may be diverted to your operator, directly or after some time.

Loudspeaker mode

During a call, you can set the volume of the earpiece to maximum with pressing just one key. Then use the volume buttons to increase or decrease the volume to a suitable level.

This function is extremely useful in situations when you need to follow instructions over the phone while having your Cordless clipped on.

Press to change to loudspeaker mode

The volume of the earpiece is set to maximum and the microphone is muted.

Press again to return to normal mode

The volume of the earpiece is set to normal and the microphone is turned on again.

BusinessPhone – Cordless DT400/DT410/DT420/DT43022

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Call Forwarding

When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function.

Depending on the type of diversion you are also able to record your personal greeting, see section “Personal greeting” on page 42.

Note: You can still make calls as usual.

Diversion on no reply

If you are not available to answer incoming calls (internal or external), your system administrator can program your Cordless to automatically divert calls to a programmed diversion address (default time: 15 seconds).

Diversion on busy

If your Cordless is busy and you receive an incoming call (internal or external), your system administrator can program your Cordless to automatically divert the call to a programmed diversion address.

23BusinessPhone – Cordless DT400/DT410/DT420/DT430

Page 24

Call Forwarding

Fixed diversion

This function directs your calls to a pre-programmed answering position (e.g. secretary).

Activate fixed diversion

*21#

#21#

Press

Dial

Special dial tone. All calls to your extension are directed to a preprogrammed address.

Cancel diversion

Press

Dial

Special dial tone.

Individual diversion

This feature gives you the possibility to divert your calls to internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone).

Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security” on page 61.

Program and activate internal diversion

Divert your calls to an internal position.

*21*

Press

Dial

BusinessPhone – Cordless DT400/DT410/DT420/DT43024

Page 25

Call Forwarding

#21#

*22*

Enter the new diversion address and press

Verification tone. You can make outgoing calls as usual. A special dial tone reminds you that “Call forwarding” is active.

Note: An individual internal diversion cannot be activated if an individual external diversion is already activated.

Cancel internal diversion

Press

Dial

Individual diversion is cancelled.

Program and activate a new external diversion address

To set a new individual external diversion address:

Press

Dial

Dial the digit(s) for external call access and enter the new external diversion address

A maximum of 24 digits.

Note: If your public network requires waiting for a second dial tone, press “

”.

Press to activate the individual diversion

Verification tone.

Note: Individual external diversion can also be used via the DISA function, see section “Other Useful Facilities” on page 51.

25BusinessPhone – Cordless DT400/DT410/DT420/DT430

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Call Forwarding

Cancel external diversion

#22#

*22*

Press

Dial

Note: The programmed diversion address is not removed

from the memory, the diversion is just inactive.

Re-activate external diversion

Divert your calls to an external position:

Press

Dial to activate the programmed external diversion

Press

You can make outgoing calls as usual. A special dial tone reminds you that “Call forwarding” is active.

Follow me

If your Cordless is not available, you can still answer your calls by forwarding them to where you are. To activate Follow me, “Individual Diversion” must be active on your telephone.

*21*

Activate Follow me

Note: This procedure has to be executed from the telephone the calls are diverted to.

Press

Dial

Dial your number and press

BusinessPhone – Cordless DT400/DT410/DT420/DT43026

Page 27

Call Forwarding

#21*

Dial the new number to where incoming calls should be diverted

Press

Special dial tone.

Cancel Follow me

Follow me and individual diversion can also be cancelled from the answering position.

Press

Dial

Dial your number

Press to cancel Follow me

Dial tone.

Bypass call forwarding

Bypass call forwarding me makes it possible to call a specific extension, even if call forwarding is activated on this extension.

*60*

Press

Dial

Dial the extension number

Press

You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.

27BusinessPhone – Cordless DT400/DT410/DT420/DT430

Page 28

Information

If you are not in the office for a certain period of time (e.g. meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent.

Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information.

You can inform your callers with:

1Pre-defined texts

Enter the reason for your absence and the date and time of your return. Internal callers receive the information on the display (or as spoken information to callers without display phone). External callers will be routed to the operator who also has access to your absence info.

2 Voice information

Record a voice message and name the reason of your absence. Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absence info.

BusinessPhone – Cordless DT400/DT410/DT420/DT43028

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Enter information

To store text or voice information.

Information

*23*

Press

Dial to enter the information mode

Select “Pre-defined text” or “Voice information”

Voice information

Press

Dial to enter the information mode

Press and speak

Press to play-back and listen to your recording

Press and speak to re-record

Press to send

Information active.

Note: You can dial your own extension number if you want to check your information.

29BusinessPhone – Cordless DT400/DT410/DT420/DT430

Page 30

Information

Pre-defined texts

See table below.

z z

*23*

0627

Enter “Code” and

Enter “Completing info”

Code Completing info

Press to enter the information

Verification tone. Internal callers receive the information on the display (or as spoken information to callers without display phone).

Pre-defined texts Example: Vacation, back June 27

Press

Enter “Code”

Enter month and day

BusinessPhone – Cordless DT400/DT410/DT420/DT43030

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Save information

When the information is active:

Information

#23*

*23*

Press

Dial

Press

Verification tone. Information is passive and stored for later use.

Use saved information

When the information is switched off:

Press

Dial

Press to activate saved info

Verification tone. Information is active.

Note: You can edit a Hot key to activate or deactivate the information, see sections “Edit a Hot key” on page 46 and “Manual absent” on page 36.

Erase information

#23#

Press

Dial to erase info

Verification tone.

31BusinessPhone – Cordless DT400/DT410/DT420/DT430

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Internal Messages

You can send a call-back or a voice message when you call an extension and receive busy tone or get no answer. This section also describes how to record a personal voice message and how to forward a voice message.

Password protection

The first time you enter the message system (only possible from own extension) you might be requested to change your password if it is default (0000).

Note: Some systems are programmed to allow the default password.

Follow the voice announcements

You are requested to enter a new password, confirm and save it. If you use the default password, you are requested to try again.

Press to finish the procedure

Continue with any of the message functions

If you want to change your password again, it is possible from the message system or via the function “Select password” on page 62.

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Page 33

Internal Messages

Send message

You call an extension and receive the busy tone or no answer. Two possibilities exist:

1 Call-back message

2Voice message

See also section “Mailbox System” on page 39.

Call-back

Press to send a “call me” message

Voice

If you want, you can send a voice message instead:

Press and speak

Press to play-back

Press and speak to re-record

Press to send

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Page 34

Internal Messages

Check and store received messages

A received message is indicated with a message icon (envelope) in the display (a special dial tone can also be used to indicate a waiting message, if programmed). In addition you can see the number of queued messages in the display.

Received messages are divided into following three categories:

• New messages (not heard or read)

• Heard/Read messages

• Stored messages

Voice messages can also be forwarded to other mailbox numbers (individual or common), see section “Forward a voice message” on page 37.

Note: Messages are deleted from the system after a certain time. The time depends on which category the message belongs to. Please ask your system administrator regarding this.

*59#

Call me and voice messages

Press

Dial

You can check and store your received messages. Up to 20 messages can be stored.

Voice messages will be heard via the handset. “Call me” messages will call the sender automatically (these messages cannot be stored).

Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section “Security” on page 61.

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Internal Messages

Text messages

Note: This feature is only available for the DT410, DT420 and DT430 telephones.

With your Cordless you can receive important messages of up to 128 alphanumeric characters. The last 10 messages are stored for quick reviewing, so you need not miss a message.

When you receive a new message, a message tone sounds and the “New message” icon appears in the display. The text message is displayed for one minute:

Call Bob on his mobile

After 60 seconds, the display changes to normal and the message is stored in the memory. The new message icon is still displayed to remind you that you have a new message:

System A

Press the “Arrow up” Scroll key to view the stored text messages

Continue to press the key to scroll between the messages.

Press to accept the message

This will cause the New message icon to disappear.

Note: If you scroll through unaccepted messages, they are automatically accepted and the New message icon disappears.

Press to delete the message

If you want to delete all numbers in the message list:

Scroll to the last position

The display shows:

’OK’ deletes all messages

Press to delete all messages

35BusinessPhone – Cordless DT400/DT410/DT420/DT430

Page 36

Internal Messages

Manual absent

Note: This feature is only available for the DT410, DT420 and DT430 telephones.

Activate manual absent if you cannot receive any messages. The system will then receive an absent notice, and keeps track of if you can be reached or not.

This function has to be programmed as a Hot key. Set one Hot key as “Manual absent on” and another as “Manual absent off”. How to program a Hot key, see section “Edit a Hot key” on page 46.

Activate

Press and hold the pre-programmed Hot key

The display shows:

Manual absent on

Deactivate

Press and hold the pre-programmed Hot key

The display shows:

Manual absent off

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Internal Messages

Forward a voice message

Your received voice messages (in the individual mailbox) can be forwarded to other mailbox numbers (individual or common). When you forward a voice message to an individual mailbox, the mailbox number is the same as the extension number. See also section “Mailbox System” on page 39.

*59#

Dial

Note: Depending on the configuration, you might be asked

for your password before you can retrieve your messages. See section “Security” on page 61.

Follow the voice announcements

You can forward new, heard or stored voice messages.

Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message.

Repeat the procedure to forward the message to another mailbox

Press

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Internal Messages

Dictaphone Function

If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages” on page 34.

Record message

To start the recording:

*58#

Press

Dial and record your message

The maximum recording time is four minutes and 15 seconds. Select options below:

Press to play-back

Press and speak to re-record

Go “on hook” to stop recording and save the message

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Mailbox System

While you are away from the office, callers can leave messages in your individual mailbox. You are also able to record your personal greeting, see section “Personal greeting” on page 42.

The first time you enter the message system (only possible from own extension), you might be requested to change your password if it is default (0000). See section “Password protection” on page 32.

The mailbox system is a part of the message system.

Individual mailbox system

Callers are able to leave messages in your individual mailbox.

*21*

Activate

Divert your extension to the mailbox system.

Press

Dial

Dial the number of the mailbox system

Ask the system administrator for your defined mailbox system number.

Press

Special dial tone.

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Mailbox System

Deactivate

#21#

*59#

z z

Press

Dial

Retrieve messages internally

When the message icon appears in the display.

Press

Dial

See section “Check and store received messages” on page 34.

Retrieve messages externally

To retrieve your messages from an external position:

Dial your company’s telephone number

Dial the number to the mailbox system

During the procedure you will be asked for your extension number and your password.

The following mailbox functions can also be used from an external position:

• Change password

• Check and store received messages

• Forward a voice message

• Send message

• Outcall (External) notification

• Personal greeting

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Mailbox System

Outcall (External) notification

With this function the message system can notify you when new voice messages arrive. You can specify an external number, where you will be called at a pre-programmed time or as soon as a new message arrives.

Note: This feature may be restricted or not available. Ask the system administrator for the availability and for more information.

You can be notified in two different ways (depending on the programming of the system):

Notification with mailbox access:

You acknowledge the notification via your password (has to differ from the default value 0000). See section “Select password” on page 62 to select a new password. You have full access to the mailbox system.

Notification without mailbox access:

You get a short voice announcement, informing that someone has left a message for you. You acknowledge the notification by pressing any key. To retrieve the message you have to call back the mailbox system.

*59#

Note: If you do not acknowledge the notification within the pre-programmed time, the connection is cancelled and repeated later. Ask the system administrator for the programmed number of notification attempts.

Program outcall notification

Dial

Note: Depending on the configuration, you might be asked

for your password.

Follow the voice announcements

You can program the external notification number, the notification time and activate/deactivate the function. The external number (including the digit(s) for external call access) can consist of up to 24 digits. The time is entered in 24h-format, e.g. 2030 for half past eight with values automatically set to even quarters, i.e. 2013 will be 2015.

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Mailbox System

Note: The notification number and time must be programmed before you activate the notification.

*59#

Press to finish the procedure

Personal greeting

Depending on the type of diversion you want to activate, you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion.

Dial

Press

During this procedure you will be asked for your extension number. Depending on the system configuration you may be asked for a password, too.

Press to configure your personal greeting

Enter diversion code

Select an option below and follow the voice announcements.

Type of diversion Code

Diversion greeting on busy 1 Diversion greeting on no reply 2 Individual diversion greeting 3

Press to store the recorded greeting

When you activate the diversion, the recorded greeting is played to the next caller.

Press to end

Note: When you have activated a diversion with a personal

greeting, callers will receive this greeting instead of your activated absence information.

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Hot Keys

A Hot key is one of the ordinary number keys 0 to 9. By using the Hot keys, you can make calls or activate a function by simply pressing and holding just one key.

Up to 10 of your personal most frequently used internal and external numbers or even functions can be assigned for single key activation with a hot key. The hot key programming is stored on the SIM card of your telephone.

Dial with a Hot key

Press and hold the pre-programmed Hot key

A number between 0 and 9. The display shows the preprogrammed number. The number is dialled and the connection will be established automatically.

If you want to cancel the dialling:

Press to cancel

Activate a function with a Hot key

Press and hold the pre-programmed Hot key

A number between 0 and 9. The pre-set function will be activated.

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Hot Keys

Program a Hot key with a phone number

How to program phone numbers on the Hot keys 0 to 9.

O fO fO

O fO

Press to enter the menu

Select “2 Hot key” and press

Select “2 Edit” and press

The display shows:

Hot key 0

Select an empty key position

Use the scroll keys to select a Hot key (0-9).

Press

Select “1 Phone number” and press

Enter the phone number

Notes: If you program an external number, you have to

enter the prefix digit for external lines (e.g. “0”). You can also store codes that contain * or #. For example, if you have to wait for the dial tone, enter *”.

Press

Note: You can leave the menu any time without accepting the changes by pressing the C-key.

Press to exit the menu

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Page 45

Cancel one specific Hot key number

Hot Keys

O fO fO

Press to enter the menu

Select “2 Hot key” and press

Select “2 Edit” and press

The display shows:

Hot key 0

Select the programmed Hot key

Use the scroll keys to select a Hot key (0–9), that programming is no longer needed.

Press

The display shows the programmed phone number:

017234567

Press to delete the phone number

Now you can enter a new phone number or exit the menu by pressing C.

Press to exit the menu

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Hot Keys

Edit a Hot key

How to program a Hot key with a function:

O fO fO

O fO

Press to enter the menu

Select “2 Hot key” and press

Select “2 Edit” and press

The display shows:

Hot key 0

Select an empty key position

Use the scroll keys to select a Hot key (0–9).

Press

Select “2 Function” and press

Choose one of the following options for the selected Hot key:

• Manual absent on

• Manual absent off

• Switch off

• Non-movement alarm on

• Non-movement alarm off

• Change system

Press to confirm

Press to exit the menu

Note: You can leave the menu any time without accepting

the changes by pressing the C-key.

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Hot Keys

View Hot keys

To check the current configuration, you can easily view the already programmed Hot keys:

O fO fO fO

Press to enter the menu

Select “2 Hot key” and press

Select “1 View” and press

Select a key position and press

The display shows the programmed phone number or function, for example:

Switch off

Press to exit the menu

Set Hot key to not used

If you do not need a function or a phone number any longer, you can set the Hot key to “Not used”.

Enter the “2 Hot key” / “2 Edit” menu

fO fO

Select the Hot key and press

Select “3 Not used” and press

Press to exit the menu

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Group Facilities

When you are working together in a team the following group facilities can be very useful.

Group hunting

Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.

Note: The number of cordless extensions in a hunt group is limited to eight (including tandem configurations).

Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If all members of the hunt group are busy an incoming call is being queued. If no one answers an incoming call before the programmed time, the call is forwarded to the programmed answering position (e. g. operator).

Note: If all members in a hunt group are busy, the call-back or intrusion functions are not available.

Before you can answer group hunting calls, you must log in. To log in to one hunt group:

Press

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Group Facilities

*28*

Dial

Dial the hunt group code

Please ask your system administrator for the configured number.

Press

To log in to all hunt groups:

Press

Dial

Press

Answer calls

Answer group hunting calls in the normal way.

Note: Depending on the system configuration a different display layout may be used. Please ask your system administrator for further information.

Log out

To log out from one hunt group:

Press

#28*

Dial

Dial the hunt group code

Please ask your system administrator for the configured number.

Press

Note: If you are logged in to more than one hunt group and

log out from one of them, the display will show a special message.

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Group Facilities

To log out from all hunt groups:

T #28*

Press

Dial

Press

Group call pick up

In a pick up group, any member can answer any individual call to group members. You answer a call to a group member by dialling a special answering number. Please ask your system administrator for the configured number.

Press

Dial the group call pick up code

Ask your system administrator for the group call pick up code.

Common bell

The common bell facility allows all extensions of the system (operator included) to pick up the call from an extension that has been predefined as a common bell extension.

Press

Dial the common bell pick up code

Ask your system administrator for the common bell pick up code. If two or more extensions simultaneously attempt to answer a call

from the common bell extension, only the first extension will pick it up. The other extensions will receive the “number unobtainable” tone. This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension.

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Other Useful Facilities

By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts and much more ...

Reminder

The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed).

*32*

#32#

Press

Dial

Dial reminder time and press

(00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal.

Note: If you receive busy tone, your extension does not have the authority to set a reminder.

Cancel reminder

Press

Dial to cancel all settings

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Other Useful Facilities

Account number

An account number can be entered to debit telephone costs to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent an own account number. The following prerequisites apply:

• With the verified account number you can restrict the making of external calls (not a specific number or area), so everyone who is allowed to make external calls will receive an account number which has to be used each time he/she wants to make an external call.

• Verified account numbers contain up to 10 digits.

• Own account numbers contain up to 15 digits.

The account numbers can also be used via the DISA function, see section “Direct Inward System Access (DISA)” on page 55.

Verified or own account number

Before an outgoing call:

*9*

Press

Enter account number and press

Valid digits 0-9. Internal dial tone, make the external call.

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Other Useful Facilities

Doorphone

The doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone.

Answering doorphone calls

Press

You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the doorphone, you can open the door making an inquiry to the door-opener’s directory number.

Press

Dial the door-opener’s directory number

Please ask your system administrator for the number.

Tandem configuration

The tandem configuration is a unit, consisting of two telephones using the same directory number. One of the telephones is defined as the “Primary” and the other one as the “Secondary”. This function enhances the communication for users that, for example, have a wired phone on their desk (the “primary telephone”) and need to be mobile within their company’s building with their own Cordless (the “secondary telephone”). Basically the tandem configuration works as follows:

To activate the tandem configuration

*28#

Press

Dial to log on the secondary telephone

For incoming calls:

• Both telephones are treated as 1 single extension

For outgoing calls:

• Both telephones are treated as 2 separate extensions

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Other Useful Facilities

To deactivate the tandem configuration

#28#

Press

Dial to log off the secondary telephone

For incoming calls:

• The “secondary” telephone cannot be called and the “primary” telephone works as a normal “stand-alone” telephone.

For outgoing calls:

• Both telephones are treated as 2 separate extensions

Transferring a call between the members of a tandem unit

Press

Dial own directory number

Press

Automated attendant

The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination.

Press

Dial the automated attendant directory number

Please ask your system administrator for the Automated Attendant directory number.

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Other Useful Facilities

Direct Inward System Access (DISA)

If you are working externally and you have the need to make business calls, call your company and use the company PBX to build up an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project.

Note: To activate this function, you have to change the default password from “0000” to a personal one. Which code to use and how to change it, see section “Select

password” on page 62.

You can also divert calls from your office extension to your external position, see section “Call Forwarding” on page 23. During the procedure you will be prompted for your password. See last page for a card to remember these specific numbers.

Dial the public number of your company

followed by the DISA number

Please ask the system administrator for the defined DISA number.

Note: If want to register the call on an account number, you should use the account number procedure before you enter the external number, see section “Account number” on page 52.

Dial the external number

Use the external diversion function

Procedure, see section “Call Forwarding” on page 23.

Note: If you program a new diversion address, remember to reset it when you return to your office.

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Other Useful Facilities

Networking

Networking is the connection of several premises within a company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking.

IP calls

IP calls are internal calls sent via an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line. If you are connected to an internal data network the IP connection is made automatically. To minimize the traffic on the network the speech quality is decreased.

If the speech quality is not acceptable you can disconnect the IP call and switch to a non-IP call (alternative network). The switch from the IP net to the non-IP net is made during the call, so the call does not have to be disconnected.

If you want to switch to a non-IP net during the call:

*61*

Press

Dial

During the procedure the other party is put on hold. When the procedure is ready you will receive a special ringing tone and the call is resumed in the non-IP net.

Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone.

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Other Useful Facilities

Lock the keypad

You can lock your keypad to avoid accidental activation or dialling a number by mistake. The following procedure describes the manual lock, but it is recommended to always have the automatic lock on.

How to set the Automatic key lock, see section “Settings” on page 75.

To lock the keypad manually

Press

When you press a key, the display will show:

Key locked Unlock R*

To unlock the keypad

The following combination is always used to unlock the keypad, no matter if the phone was locked manually or automatically with the Automatic key lock feature:

Press

The keypad is unlocked. Now you can make calls as usual.

Alarm

Note: The alarm feature is only available for the DT420 and DT430 telephones.

When you work alone and at risk, your personal safety is important. For situations like this, the DT420 and DT430 telephones are equipped with a red alarm button on top. When you are in trouble, just press the Alarm button to summon help by sending a preset message to the alarm central, which distributes it (requirers an external alarmserver).

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Other Useful Facilities

Personal alarm

Activate

Press the red alarm button twice within 2 seconds

The display shows:

Personal Alarm

You will hear a short, soft tone. An alarm is sent to the alarm central. After that, the telephone returns to standby mode.

Note: You can always trigger the alarm, even when you are speaking, editing your settings or while the phone is locked.

Cancel

Press to cancel the personal alarm

Test alarm

Press and hold the red alarm button

The display shows:

Test Alarm

Press to cancel

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Other Useful Facilities

Non-movement alarm

Note: This feature is only available for the DT430. The DT420 can be fitted with an optional Non-movement alarm.

If you have not moved within 30 seconds and are unable to raise an alarm yourself, a sensor inside the phone will alert the operator. To use this feature, you have to activate the Non-movement alarm feature first. You can do this via the display menu or by programming the function as a Hot key, see “Edit a Hot key” on page 46.

Activate Non-movement alarm

O fO fO

Press to enter the menu

Select “4 Settings” and press

Select “8 Non-movement” and press

The display shows:

Off

Note: If the Non-movement alarm is already turned on, the display will show “On” instead of “Off”. If you want to keep the alarm on, just press C to exit the menu without changes.

Select “On” and press

The Non-movement alarm is set.

Press to exit the menu

The display shows a small “A” in the last row. This indicates that the Non-movement alarm is set:

System A

Note: It is recommended to program two Hot keys to

activate and deactivate the Non-movement alarm. How to program a Hot key, see section “Edit a Hot key” on page 46.

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Other Useful Facilities

Cancel Non-movement alarm

The alarm will go off when you have not moved within 30 seconds. Five seconds before the alarm is activated a warning signal sounds and the “A” icon starts to flash.

If it is not a case of emergency, you can cancel the non-movement alarm within this time.

Move the telephone or press any key to cancel the alarm

The display returns to normal state:

System A

The “A” icon on the display indicates that the non-movement alarm is still in operation.

Send Non-movement alarm

If the alarm has not been reset during the warning signal period, the alarm is sent to the alarm central. No further action will be necessary.

The display will show:

Non-movement

Deactivate Non-movement alarm

To deactivate the Non-movement alarm, you have to program a Hot key first, see section “Hot Keys” on page 43.

Press the pre-programmed Hot key to deactivate the alarm feature

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Security

You can block your extension in order to prevent unauthorized use of your telephone, e.g. if your external calls are placed on a specific account number.

Block extension

T *72#

T #72*

Press

Dial to block your extension

Verification tone.

Un-block extension

Press

Dial

Dial your password

Press to re-open

Verification tone. Your extension is open for use.

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Security

Select password

You can use your four-digit password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the message system or when you are using the DISA function.

Note: The first time you enter the message system you might be requested to change your password if it is default (0000). This procedure is performed directly in the message system. See section “Internal Messages” on page 32.

#*72*

Press

Dial to select a new password

Dial your present password

The default password is “0000”.

Press

Dial your new password

Press

Verification tone.

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Bypass blocked extension

In order to make a call, you can temporarily bypass a blocked extension.

Bypass own extension

Security

*72*

Dial

Dial your password

Press

Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked extension, by using your password.

Dial

Dial your password

Press

Dial your extension number

Press

Dial tone. You can make one call from the blocked extension.

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Security

Phone lock

You can protect your Cordless from being used by unauthorized persons by locking it. The lock is manually activated. To use this feature, you have to select a lock code first.

Select lock code

If you have not entered a code before and want to set the code for the first time:

O fO fO fO

z O C

Press to enter the menu

Select “4 Settings” and press

Select “1 Phone lock” and press

Select “2 Set lock code” and press

The second row of the display is empty:

Code:

Enter a lock code

The code may consist of 1 to 4 digits (no characters).

Press to confirm

The lock code is set.

Press to exit the menu

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Security

Change lock code

For security reasons, it is recommended to change the lock code from time to time:

fO fO fO

z O

Press to enter the menu

Select “4 Settings” and press

Select “1 Phone lock” and press

Select “2 Set lock code” and press

The display shows:

Current code:

Enter the actual lock code

Press to confirm

The display changes to:

Code:

Enter the new lock code (1 to 4 digits)

O C

Press to confirm

The new lock code is set.

Press to exit the menu

Note: If you cannot remember the lock code, please

contact your system administrator.

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Security

Lock phone

Note: To use this feature, you have to select a lock code first.

fO fO fO

z O

Press to enter the menu

Select “4 Settings” and press

Select “1 Phone lock” and press

Select “1 Lock phone” and press

The display shows:

Code:

Enter your code (1 to 4 digits)

Press to confirm

Now your Cordless is locked. If you press a key, the display will show:

Phone locked

To use your Cordless, you’ll have to enter the lock code, see “Unlock phone” on page 67.

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Unlock phone

If the phone was locked, the display will show:

Phone locked

Security

Enter the pre-set lock code (1 to 4 digits)

Note: The entered digits will not appear on the display.

The Cordless is unlocked and you can make calls as usual.

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Least Cost Routing

Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system.

If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.

Use least cost routing

Press

Dial the digit(s) for external call access and the external number

The usual way of making an outgoing external call.

Calling least cost routing

If LCR has been installed in your system, but your extension is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number.

Press

Dial the LCR code

Please ask your system administrator for the LCR code.

Dial the digit(s) for external call access and the external number

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Phone Book

Your Cordless is equipped with a personal phone book where you can make up to 75 entries (names and numbers). The phone book entries are stored in the SIM card in your Cordless.

Notes:

It is not possible to download a pre-programmed phone book to the Cordless. Phone book numbers have a maximum of 24 digits. Phone book names have a maximum of 16 characters. An indication that the phone book is full, means that you have to delete an entry before you can add a new one.

O f

Use the phone book

Access the names and numbers of the phone book.

Select “1 Phone Book”

Press

Use the Scroll key to select the required option

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Phone Book

Make a call via the phone book

When you have accessed the phone book:

Access “1 Find” and press

The display shows:

Name:

abc

Press the key which has the first letter of the name you are looking for

How to write text, see section “Write text” on page 73.

Press to confirm

The first name beginning with that letter is displayed.

Scroll up or down until you find the name and press

The number is dialled.

Add a name or a number to the phone book

When you have accessed the phone book:

Access “2 Add” and press

Name:

abc

Enter a name and press

A name may have up to 16 characters. How to write text, see section “Write text” on page 73.

The display changes to:

No:

Enter the telephone number and press

The name and number are stored in the phone book.

Press to exit the menu

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Phone Book

Change a name or a number in the phone book

When you have accessed the phone book:

Note: If you only want to change a name or a number press

“OK” instead of “C” to proceed, otherwise all changes will be cancelled.

Access “3 Edit” and press

Enter the first letter of the name and press

How to write text, see section “Write text” on page 73.

Scroll up or down until you find the name and press

The display shows the name, for example “Smith”:

Smith

abc

Press to erase the name

Enter the new name and press

Now the display shows the associated number:

0965432255

Press to erase the number

Enter the new number and press

Press to exit the menu

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Phone Book

Delete a name or a number from the phone book

When you have accessed the phone book:

f O C

Access “4 Delete” and press

Name:

abc

Enter the first letter of the name and press

How to write text, see section “Write text” on page 73.

Scroll up or down until you find the entry

Press to delete the name and number

Press to exit the menu

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Phone Book

Write text

The characters that you can enter, are written above each key. Use the keypad to write text. Below is explained how to write text when you add a new name in the phone book menu.

O C

Access “2 Add”

The Cordless changes to text entry mode automatically.

Name:

abc

Example:

Press a digit

1 time result J 2 times result K 3 times result L 4 times result 5

Press to confirm your edit

Press to exit the menu

Control keys

While entering a name or a number you can use the following keys for control and navigation:

Press to add a dial tone pause

Press to enter a space

Press to correct a wrong entry

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Phone Book

Special characters

See the table below how to find a special character.

Key Number of key presses:

123456

- . : 1

2 3 4 5 6 7 8 9 0 #

Example special characters:

2To enter Ä press 2 (five times)

1 time result A 2 times result B 3 times result C 4 times result Å 5 times result Ä

ABCÅÄ2

D E F 3

GH I 4

J K L 5

MNO 6

P Q R S 7

TUV8

W X Y Z 9

Note: Depending on the selected menu language, other

characters might be available, which means that the character order differ from the table above.

O C

Press to confirm your edit

Press to exit the menu

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Settings

In order to satisfy your personal needs, the Cordless is equipped with a number of setting options. This section describes how to customize your telephone. All of the following functions are accessed via the menu “Settings”.

The menu structure at the beginning of this user’s guide will give you an overview of the available functions.

Owner ID

With this function, you can program your personal Owner ID. The Owner ID may consist of up to 12 alphanumeric characters.

fO fO

Enter Owner ID

Press to access the menu mode

Select “4 Settings” and press

Select “2 Owner ID” and press

The display shows:

Owner ID:

abc

Enter your Owner ID

The Cordless changes to text entry mode automatically. How to write text, see section “Write text” on page 73.

For example, you would like to enter your name:

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Settings

PLATTNER

abc

O C

fO fO fO

Press to confirm

Press to exit the menu

The display returns to normal state and shows the entered Owner ID.

Automatic key lock

You can set the keypad to lock after 20 seconds after the last usage.

Press to enter the menu

Select “4 Settings” and press

Select “3 Automatic key lock” and press

Scroll to choose between “Ye s” and “No” and press

Press to exit the menu

The automatic lock will be activated after 20 seconds.

To use your Cordless again:

Press to unlock

The Cordless is unlocked and you can make calls as usual.

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Settings

Key beep

Use this feature to set if you want every keystroke to be confirmed with a short tone or not:

fO fO fO

fO fO

Press to enter the menu

Select “4 Settings” and press

Select “4 Key beep” and press

Scroll to choose between “Ye s” and “No” and press

Press to exit the menu

Depending on the previous setting, the key beep will be turned on or off.

Quick answer

When this function is activated, you can answer incoming calls by simply taking the Cordless out of the desktop charger. You do not need to press the Call key.

Press to enter the menu

Select “4 Settings” and press

Select “5 Quick Answer” and press

Scroll to choose between “Ye s” and “No” and press

Press to exit the menu

77BusinessPhone – Cordless DT400/DT410/DT420/DT430

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Settings

Language

The display messages are available in ten languages: English, Spanish, French, Italian, Dutch, Norwegian, Suomi, Swedish, Danish and German. Select your preferred language options in the “Settings/Language” menu.

Select language

fO fO fO

Press to enter the menu

Select “4 Settings” and press

Select “6 Language” and press

Scroll up or down to select a language and press

Press to exit the menu

System

Use this menu to select a system and view all telephone related information.

Note: How to register to the system is described at the beginning of this guide. The options “Te st” and “Register” may only be performed by the system administrator and are described in a separate documentation.

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Select system

When you have registered to more than one system, you can manually select to which system to connect.

Settings

fO fO

Press to enter the menu

Select “4 Settings” and press

Select “7 System” and press

The display changes to:

1 Select system

Press

The display shows:

System:

Press

Scroll up or down to select an available system

You can connect to up to four different PBX systems with your Cordless, normally named “A”, “B”, “C” and “D”.

Note: The normal setting though is “Auto”. This setting makes the Cordless automatically look and connect to a system.

Press to exit the menu

Your Cordless is now connected to the selected system.

Note: If you are often moving between systems, it might be convenient to change system quickly. Therefore you can set the “Change system” function as a Hot key. This way you are connected to the next available system with pressing just one key. How to edit a Hot key with a function, see section “Hot Keys” on page 43.

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Settings

Info

The Info menu shows general information about your Cordless and your network connection.

To view the information:

fO fO fO fO

Press to enter the menu

Select “4 Settings” and press

Select “7 System” and press

Select “3 Info” and press

Scroll and press to view information about:

IPEI

IPDI

Software version

Note: You cannot alter these settings.

The unique global GAP registration number for the Cordless. The unique global GAP registration number for the SIM card. Here you can see which version of the Cordless software you have. The actual version is 01.07.

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Audible Adjustments

In order to satisfy your personal needs, your Cordless is equipped with many options to set and adjust a personal volume, ringing signal and ring melody. In addition to this there is a trembler, if your system has that option.

Volume control

Use the volume keys to adjust the volume in the earpiece. See section “Description” on page 8 for the location of volume controls.

To turn the microphone, ringer and warning sound on or off during a call, see section “During Calls” on page 19.

UorD

Earpiece volume

When you are making a call, the volume keys affect the earpiece volume. This is useful when e.g. you enter a machinery room. The earpiece volume can be set to 10 different levels.

Press the volume controls to adjust the earpiece volume during a call

Ringer volume

There are 5 ringer levels. You can set the ringer volume when the telephone is in idle state or via the “Alerting” menu.

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Audible Adjustments

UorD

fO fO

Press the volume controls to adjust the ringer volume in standby mode

Press to enter the menu

Select “3 Alerting” and press

Select “1 Ring vol.” and press

The Cordless will play a tone.

Set the ringer volume and press

Choose between very low, low, medium, high or very high.

Press to confirm and exit the menu

Turn off ringer permanently

You can also turn the ringer off permanently.

When the phone is on hook:

Press and hold the mute button on the right side of the phone

The ringer off icon is displayed:

Now only the red LED will indicate an incoming call.

Note: High priority messages will override this setting. This action will also mute messages signals for the DT410, DT420 and DT430 telephones.

Press and hold to turn the ringer on again

The ringer off icon disappears.

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Audible Adjustments

Melody

You can choose between ten different ring melodies for your Cordless.

To s e t t he r in g m e l o dy :

fO fO fO

fO fO

Press to enter the menu

Select “3 Alerting” and press

Select “2 Melody” and press

The telephone will play a melody.

Set the ring melody and press

Press to exit the menu

Ring speed

This feature allows you to choose between seven ring speeds for each melody.

To set the ring speed:

Press to enter the menu

Select “3 Alerting” and press

Select “3 Ring speed” and press

The telephone will play a signal.

Set the ring speed and press

Press to exit the menu

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Audible Adjustments

Trembler

The trembler is a vibration alarm and can be ordered as a factory featured option to your Cordless.

If your Cordless is equipped with a trembler, you can set the vibration alarm instead of the ringing signal to indicate incoming calls and messages:

fO fO fO

Press to enter the menu

Select “3 Alerting” and press

Select “4 Trembler” and press

Scroll to choose between “Ye s” and “No” and press

Press to exit the menu

A call will now be indicated by both the trembler and the audio signal. If you want only the trembler to indicate calls, you have to mute the ringing signal first.

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Dial tone

(System ready to accept digits)

Special dial tone

(System ready to accept digits, active diversion on telephone)

Ringing tone

(Ringing signal to called party)

Special ringing tone

(Ringing signal to line 2)

Busy tone

(Called party is busy)

Tones and Signals

To ne s

Tones are audible in the handset.

- repeated after 4 s

Number unobtainable tone

(Called number not accessible or vacant)

Blocking tone

(Call cannot be executed due to congestion or called party blocked)

Verification tone

(Verification that ordered function is accessed)

Intrusion tone

(Sent to all parties during intrusion)

Conference tone

(Sent to all participants in a conference)

- repeated after 15 s

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Tones and Signals

Internal ringing signal

External ringing signal

Automatic call-back signal

Signals

Ringing signals are emitted from the phone..

- repeated after 4 s

Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.

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Useful Hints

Connections between external lines

With your BusinessPhone Communication Platform, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life.

Note: When these features are used, your BusinessPhone Communication Platform will occupy at least two external lines.

However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following:

• Please do not transfer external calls to an external mailbox, to information systems or to external parties before they have answered

• Try to avoid diverting calls to third parties before they have answered

• If you are connected to two external lines, cancel one call by pressing the “R”-key and the “1”-key

If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by reprogramming your system.

Please ask your system administrator or contact our service centre for more information.

87BusinessPhone – Cordless DT400/DT410/DT420/DT430

Page 88

Installation

This chapter describes how to connect and charge the battery of your Cordless.

Note: If you are using the DT430 or another phone that was equipped with an intrinsically safe battery for EXclassification, you need to loosen the screws at the back of the phone, see “DT430” on page 90 in this section.

DT400 / DT410 / DT420

The DT400, DT410 and DT420 are supplied with a high capacity nickel metal hydride (NiMH) battery. If you have more than one battery available, you charge only the battery.

Removing the battery

To remove the battery, use the two plastic ribbed plates at the short side of the Cordless.

Pull the plates towards the middle of the telephone

Unlocked

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Page 89

Fitting the battery

Installation

Hatch with SIM card

Battery

Press the battery firmly and pull the plates from the middle and out

Locked

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Page 90

Installation

DT430

The DT430 telephone is designed for usage in rough environments. This Cordless is safe to use in explosion risk environments (EXclassification) and therefore is equipped with a special battery.

Removing and fitting the battery for intrinsically safe phones

To remove and fit the battery, you have to use the screws at the back of your phone, as shown below. You do not have to use the ordinary plates to release and fasten the battery.

Use the screws on the back of the battery

Screws to unlock or fasten

Battery performance

All Cordless are supplied with a high capacity nickel metal hydride (NiMH) battery. The table below indicates the performance.

High capacity NiMH battery:

BusinessPhone – Cordless DT400/DT410/DT420/DT43090

Tal k ti m e (hours)

10 100 60

Standby time (hours)

Charge time (minutes)

Page 91

Installation

Charging the battery

When the battery requires charging, you will hear an attention beep and the display will show the “Low battery” icon.

Place the Cordless in the desktop charger as shown in the figure below

The charging process will start automatically, indicated by a red light on the charger. It takes approximately one hour to fully charge the battery.

The handset is fully operational while stored in the desktop charger. If you have another battery, you can also place just the battery alone in the desktop charger.

When charging is complete, the charger light will turn green.

Notes:

Do not connect your Cordless to the charger without a battery. If the battery is completely flat it can take a few minutes before the red light on the charger is lit. If the standby time for your Cordless becomes too low, you should replace the battery. Only use the charger that is delivered with your Cordless to charge the battery. It is normal for the battery to get slightly warm while charging.

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Installation

SIM Card

All your personal settings in the handset are programmed and stored in the Subscriber Identity Module (SIM) card.

The SIM card provides you with personal mobility as you can easily move it to another Cordless telephone, enabling you to receive calls, make calls and keep all your personal settings such as phone book, identity and alert signal.

Changing the SIM Card

Note: Change the SIM Card only in an environment without static electricity.

Remove the battery

See section “Removing the battery” on page 88. The SIM card is placed under the battery unit in a hatch in the middle.

Move the steel plate forward to open the hatch

You see the labels “OPEN” and “LOCK” on the steel plate. Push the steel plate carefully in one of the directions.

Lift the hatch and remove the SIM card

Now you can place it in another Cordless.

SIM Card

Hatch with steel plate

Press the hatch and move the steel plate forward to lock

Fit the battery

See section “Fitting the battery” on page 89.

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Installation

Optional Accessories

You can customize your Ericsson telephone to meet your own needs. All of the following accessories are optional and can be purchased at your local Ericsson contact.

Available accessories for your Cordless:

• desktop charger

• battery pack NiMH with headset connector

• headsets for hands-free communication

• headset with hearing protection for noisy environments

• belt clip, hinge type

• belt clip, click-on type

• leather case

• security chain

Note: If you require EX-classification for intrinsically safe usage in explosive environments, you cannot use a headset or the headset special battery.

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Troubleshooting

This section contains information on how to solve common operational problems, and warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error.

Fault / Display Probable cause Action or

The telephone does not switch on

No display The battery is low

No ringing The Ringer off icon

Battery icon flashes The battery is low

Call icon is switched off after 2seconds Lamp shows steady light

Wrong SIM card

SIM missing

The battery is low. Charge the battery.

or the telephone is defective.

is on or the telephone is defective.

or the telephone is defective.

The battery is low or the telephone is defective. The telephone is defective.

The SIM card is not compatible w ith the software version of the telephone.

The SIM card is missing.

comment

Charge the battery or contact system administrator. Off icon on = Turn on the ri n g i ng signal.

Charge the battery.

Charge the battery or contact system administrator. Contact system administrator.

Contact system administrator.

Insert the SIM card or contact system administrator.

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Troubleshooting

Fault / Display Probable cause Action or

Phone locked

Key locked Unlock R*

No System

Phonebook full

The telephone is locked.

The key pad is locked.

Cannot connect to the network, the telephone is not registered or out of range.

The memory is full, you cannot add new names.

comment

Enter the required 4 digit lock code. If forgotten contact system administrator.

Press R key followed by the star key.

Contact system administrator.

Delete a name.

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Glossary

Abbreviated number dialling

Initiating a call to a pre-programmed number by dialling a code or pressing a key. Short numbers can be:

1. Common, which means that all extensions can use them.

2. Individual, which means that they are programmed and used by each extension separately (10 numbers).

Account number

To place call costs on an account number. See section “Other Useful Facilities” on

page 51.

Automated attendant

A facility which sends voice instructions to internal and external callers, providing all options which can be chosen. Voice instructions lead the caller to the desired destination. See section “Other Useful Facilities” on

page 51.

Call-back

An indication to a busy extension, to inform the person that you want to speak to him/her. See sections “Internal Messages” on page 32 and “Outgoing Calls” on page 16.

Camp on

To place (queue) a call to a busy extension. See section “Outgoing Calls” on page 16.

Directory number

Numbers with 1-8 digits which are assigned to extensions or external lines or as common abbreviated numbers.

Direct Inward System Access (DISA)

If you are working externally, the DISA function enables you to make external calls (long distance) via the company PBX. You only pay for the call to your company. See section “Other Useful Facilities” on

page 51.

Diversion

Incoming calls to an extension are diverted to another directory number (extension, common abbreviated number or the operator). There are three possibilities:

1. Direct, which means that all calls to an extension are forwarded directly.

2. On no reply, which means that a call is forwarded if it is not answered within a certain time.

3. On busy, which means that a call is forwarded if the extension is busy.

See section “Call Forwarding” on page 23.

Diversion bypass

This is useful for letting urgent calls through to an extension where diversion is active. See section “Call Forwarding” on page 23.

Extension

All telephones connected to the PBX have a unique internal number (up to 8 digits). If your telephone is equipped with a display, you can see your number.

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Glossary

Hot key

A hot key is a pre-programmed key. With just pressing and holding the key, a preprogrammed phone number will be dialled or function will be executed. See “Abbreviated numbers” and “Settings” on

page 75.

Information

Internal callers are informed about absence and time of return. External callers are diverted to the operator, where the same information is available. Information can be of two kinds:

1. Pre-programmed text information.

2. Voice information.

Intrusion

To intrude on an ongoing call when a requested extension is busy. See section “Outgoing Calls” on page 16.

IP Call

Internal call sent via an internal data network (LAN or WAN).

ISDN

Integrated Services Digital Network. Provides your system with supplementary services from the public net.

Least cost routing

A function that automatically selects the cheapest way to connect your external call (not necessarily the shortest distance). See section “Least Cost Routing” on page 68.

Lock code

A four-digit code needed to lock your Cordless to prevent misuse. See “Security” on page 61.

Mailbox

The mailbox system controls the messages that are left for or sent by you when you are absent. See section “Mailbox System” on page 39.

Message

A message can be sent to any extension. This is useful when you receive the busy tone or get no answer. There are two kinds of message:

1.”Call me” message.

2. Voice message.

See section “Internal Messages” on page 32.

Mute

To switch the microphone temporarily off. See section “During Calls” on page 19.

Password

A four-digit code needed to retrieve messages from the mailbox system. See section “Select

password” on page 62.

PBX

Private Branch Exchange. Your telephone switching system (e.g. BusinessPhone Communication Platform).

Pre-defined text

Pre-programmed absent information. See section “Information” on page 28.

Third party

A third connection (person), which can be included in an ongoing two person conversation. The connection can be internal or external. See section “During Calls” on

page 19.

Tie line

An external line from the private network.

Transfer

During an internal or external ongoing call you can make an inquiry and then transfer the call to another party (internal or external). See section “During Calls” on page 19 and “Useful Hints” on page 87.

Trunk line

A trunk line is the same as an external line. Can be either digital or analogue.

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Index

Account number 52 Activate a function with a Hot key 43 Add a name or a number to the phone book 70 Alarm 57 Answer calls 14 Audible Adjustments 81

Melody 83 Ring speed 83 Trembler 84

Volume control 81 Automated attendant 54 Automatic call-back 18 Automatic key lock 76 Block extension 61 Busy extension 18 Bypass blocked extension 63 Bypass call forwarding 27 Call Forwarding 23

Bypass call forwarding 27

Fixed diversion 24

Follow me 26

Individual diversion 24 Call me and voice messages 34 Cancel one specific Hot key number 45 Change a name or a number in the phone book 71 Change lock code 65 Charging the battery 91 Check and store received messages 34 Common bell 50 Conference 21 Connections between external lines 87 Delete a name or a number from the phone book 72 Description 8

Display info 10

Menu structure 12

Switching on/off the portable 13 Dial with a Hot key 43

Dictaphone Function 38 Direct Inward System Access (DISA) 55 DISA 55 Display info 10 Doorphone 53 During Calls 19

Conference 21 Inquiry 19 Loudspeaker mode 22 Mute microphone 22 Mute ringer or warning 21

Transfe r 2 0 Edit a Hot key 46 Enter information 29 Erase information 31 Fixed diversion 24 Follow me 26 Forward a voice message 37 Glossary 96 Group call pick up 50 Group Facilities 48

Common bell 50

Group call pick up 50

Group hunting 48 Group hunting 48 Guidelines 7 Hot Keys 43

Activate a function 43

Cancel one specific Hot key number 45

Dial with 43

Edit 46

Program with a phone number 44

Set Hot key to not used 47

View 47 Important 6

Guidelines 7

Preparing for use 6 Incoming Calls 14

Answer calls 14

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Index

Individual diversion 24 Individual mailbox system 39 Info 80 Information 28

Enter 29 Erase 31

Save 31 Inquiry 19 Installation 88

Charging the battery 91

DT400 / DT410 / DT420 88

DT430 90

Optional Accessories 93

SIM Card 92 Internal Messages 32

Call me and voice messages 34

Check and store 34

Check and store received messages 34

Dictaphone Function 38

Forward a voice message 37

Manual absent 36

Password protection 32

Send message 33

Text messages 35 IP calls 56 Key beep 77 Language 78 Least Cost Routing 68 Lock phone 66 Lock the keypad 57 Loudspeaker mode 22 Mailbox System 39

Individual 39

Outcall (External) notification 41

Personal greeting 42 Make a call via the phone book 70 Make calls 16 Manual absent 36 Melody 83 Menu structure 12 Mute microphone 22 Mute ringer or warning 21 Networking 56 Non-movement alarm 59 Optional Accessories 93 Other Useful Facilities 51

Account number 52

Alarm 57

Automated attendant 54

Direct Inward System Access (DISA) 55

Doorphone 53

IP calls 56 Lock the keypad 57 Networking 56 Non-movement alarm 59 Personal alarm 58 Reminder 51 Tandem configuration 53

Test alarm 58 Outcall (External) notification 41 Outgoing Calls 16

Automatic call-back 18

Busy extension 18

Make calls 16

Redial number from last dialled list 17 Owner ID 75 Personal alarm 58 Personal greeting 42 Phone Book 69

Add a name or a number 70

Change a name or a number 71

Delete a name or a number 72

Make a call 70

Use 69

Write text 73 Phone lock 64 Preparing for use 6 Program a Hot key with a phone number 44 Quick answer 77 Redial number from last dialled list 17 Reminder 51 Ring speed 83 Save information 31 Security 61

Block extension 61

Bypass blocked extension 63

Change lock code 65

Lock phone 66

Phone lock 64

Select lock code 64

Select password 62

Unlock phone 67 Select lock code 64 Select password 62 Select system 79 Send message 33 Set Hot key to not used 47 Settings 75

Automatic key lock 76

Info 80

Key beep 77

Language 78

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Index

Owner ID 75 Quick answer 77 Select system 79

System 78 Signals 86 SIM Card 92 Switching on/off the portable 13 System 78 Tandem configuration 53 Test a larm 5 8 Text messages 35 To ne s 85 Tones and Signals 85

Signals 86

To n es 8 5 Transfe r 2 0 Trembler 84 Troubleshooting 94 Unlock phone 67 Use the phone book 69 Useful Hints 87

Connections between external lines 87 View Hot keys 47 Volume control 81 Write text 73

BusinessPhone – Cordless DT400/DT410/DT420/DT430100

Ericsson DT400, DT410, DT420, DT430, BusinessPhone 250 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

Table of Contents

Important

Preparing for use

Guidelines

Description

Display info

Menu structure

Switching on/off the Cordless

Incoming Calls

Answer calls

Outgoing Calls

Make calls

Redial number from last dialled list

Automatic call-back

Busy extension

During Calls

Inquiry

Transfer

Conference

Mute ringer or warning

Mute microphone

Loudspeaker mode

Call Forwarding

Fixed diversion

Individual diversion

Follow me

Bypass call forwarding

Information

Enter information

Save information

Erase information

Internal Messages

Send message

Check and store received messages

Call me and voice messages

Text messages

Manual absent

Forward a voice message

Dictaphone Function

Mailbox System

Individual mailbox system

Outcall (External) notification

Personal greeting

Hot Keys

Dial with a Hot key

Activate a function with a Hot key

Program a Hot key with a phone number

Cancel one specific Hot key number

Edit a Hot key

View Hot keys

Set Hot key to not used

Group Facilities

Group hunting

Group call pick up

Common bell

Other Useful Facilities

Reminder

Account number

Doorphone

Tandem configuration

Automated attendant

Direct Inward System Access (DISA)

Networking

IP calls

Lock the keypad

Alarm

Personal alarm

Test alarm

Non-movement alarm

Security

Block extension

Select password

Bypass blocked extension

Phone lock

Lock phone