Ericsson DT310 User Manual

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User Guide

BusinessPhone Communication Platform

Cordless Telephones

DT310 / DT360 / DT368

BUSINESSPHONE COMMUNICATION PLATFORM – VERSION 5.1 CORDLESS TELEPHONES DT310 / DT360 / DT368

USER GUIDE

This document contains proprietary information which is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Austria GmbH, Vienna, Austria.

The information in this document is subject to alteration without prior notice.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

BusinessPhone - Cordless DT310 / DT360 / DT368 BusinessPhone - Cordless DT310 / DT360 / DT368

BusinessPhone - Cordless DT310 / DT360 / DT368

Cordless DT310 / DT360 / DT368

BusinessPhone Communication Platform

Welcome to the User Guide for the Cordless DT310, DT360 and DT368 phones in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of:

• BusinessPhone 250

• BusinessPhone 50

• BusinessPhone 128i

The features described in this User Guide are related to version 5.1 of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a hardware dongle that has to be bought separately.

The DT310, DT360 and DT368 Cordless telephones are DECT (Digital Enhanced Cordless Telephony) business Cordless telephones and they comply to the Generic Access Profiles (GAP), ensuring that they are compatible with and connectable to DECT products from different manufacturers.

Your organisations premises is covered by a number of cells which forms the coverage area. You can make and answer calls anywhere within this area, outside the area you will lose contact with the system.

The User Guide describes the facilities of the BusinessPhone Communication Platform and the Cordless telephones with a factory defaults programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/archive/manuals.shtml

Company coverage

Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this telephone, is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.

BusinessPhone - Cordless DT310 / DT360 / DT368

Table of Contents

page

Important ................................................................................5

Cordless - DT310 ....................................................................6

Cordless - DT360 ..................................................................10

Cordless - DT368 ..................................................................16

Outgoing calls ........................................................................22

During calls ............................................................................24

Call forwarding ......................................................................29

Information ............................................................................33

Internal messages ....................................................................37

Mailbox system ......................................................................42

Abbreviated numbers ..............................................................47

Group facilities ......................................................................51

Other useful facilities ..............................................................54

Security ..................................................................................60

Least Cost Routing ................................................................63

Phone book ............................................................................64

Adjustments............................................................................68

Installation..............................................................................69

Trouble shooting ....................................................................73

Glossary ..................................................................................75

Useful hints ............................................................................77

Index ......................................................................................78

Quick reference guide - DT310..............................................80

IMPORTANT

BusinessPhone - Cordless DT310 / DT360 / DT368

GUIDELINES Consider these suggestions and guidelines to keep your

telephone in good shape and working properly.

Intrinsic safety The Cordless is not specified as intrinsically safe, so do not

use it in hazardous areas.

Battery handling The battery contains environmental polluting material.

If damaged, return it to a collecting point.

Cleaning Clean the Cordless only with a soft, water dampened cloth.

Using soap or any other cleaning materials may discolour or damage the Cordless.

Treatment Do not expose the Cordless to direct sunlight for long

periods. Keep the Cordless away from excessive heat and moisture.

HOW TO USE THIS MANUAL Find out which Cordless telephone you have, and then read

the related ”Basics” section. This will give you a good basic understanding about the specific Cordless you are using.

Note: To see which Cordless telephone you have, see your Cordless above the right display corner.

The following sections describe the BusinessPhone functions for all three Cordless telephones, which means that the keys differ between the telephones.

Therefore, if the function procedure is the same on all three telephones, the DT368 keys are displayed to describe the function. See example below.

Example : The ”ON/MUTE”-key is different on all three telephone

types. It is displayed with the DT368-key.

Press shortly to mute the ringing or warning for the moment

CORDLESS - DT310

BusinessPhone - Cordless DT310 / DT360 / DT368

DESCRIPTION DT310 GENERAL This section gives you a short description of your DT310

Cordless telephone, how to switch on/off your Cordless and how to answer and make calls.

Note: To see which Cordless telephone you have, see your Cordless above the right display corner.

DESCRIPTION CORDLESS DT310

Antenna

Earpiece

Microphone

Accessory Connector

Warning Light

(Ringing, Battery low, exit cover area).

Battery

Control key

Activate functions with blue text.

Keypad

Display (2 rows)

Display at rest. See section ”Display info”.

On / Mute or Off

R-key

Control key

Redial the last number.

Control key

Put your Cordless

on or off hook.

Control key

Memory: Recall a number

from memory.

Prog: Store a number in

memory, confirm.

Volume Down

On hook: lower ringer

volume.

Off hook: lower earpiece

volume.

Volume Up

On hook: raise ringer

volume.

Off hook: raise earpiece

volume.

CORDLESS - DT310

Display info The display gives you visual feedback on the current status

by showing different statuses, visualised by icons.

The DT310 display

Display icons

Standby

On when your Cordless is locked to the system and flashes when you are outside the coverage area.

Call

On when your Cordless is off hook and flashes during ringing.

Battery

Flashes fast when the battery is low or being charged and is on when charging is completed.

Ringer off

On when the ringer is suppressed or switched off.

Program

Flashes when you have to choose a short number key and is on when entering a telephone number.

BusinessPhone - Cordless DT310 / DT360 / DT368

CORDLESS - DT310

BusinessPhone - Cordless DT310 / DT360 / DT368

SWITCHING ON/OFF THE PORTABLE

Switch on the DT310

Press until the display lights up

If the Cordless does not switch on or the battery icon starts flashing, the battery is low. Charge the battery. While charging, you can use your Cordless normally.

Switch off the DT310 Note: During calls, you cannot switch off your telephone.

Press

The display turns blank and your Cordless is switched off.

CORDLESS - DT310

ANSWER CALLS A ringing signal indicates an incoming call. The ringing type

tells you whether the call is an internal, external or call-back call.

Press to answer

If the Cordless rings at an inconvenient moment:

Press to suppress the ringing for the moment

Note: Calls can be answered at any time, no matter if you are programming, or keying in a number etc.

End the call

Press

MAKE CALLS How to make internal and external calls.

Press

Dial tone. The call icon shows that the Cordless is off hook.

Enter the telephone number

Press to end the call

Note: If you receive a call while keying in the number, simply press hook to answer. You can make your calls faster by using abbreviated numbers.

BusinessPhone - Cordless DT310 / DT360 / DT368

CORDLESS - DT360

BusinessPhone - Cordless DT310 / DT360 / DT368

DESCRIPTION DT360 GENERAL This section gives you a short description of your DT360

Cordless telephone, how to switch on/off your Cordless and how to answer and make calls.

Note: To see which Cordless telephone you have, see your Cordless above the right display corner.

DESCRIPTION CORDLESS DT360

Antenna

Earpiece

Microphone

Accessory Connector

Warning Light

(Ringing, Battery low, exit cover area)

Control key

Scroll down through menus, name list. Move right in choices. Space when editing text. Pause when entering telephone number.

Keypad

CCaallllNN aammee

888888

Display (3 rows)

Display at rest, 888 is (your) extension number. See section ”Display info”.

On / Mute

R-key

Control key

Return to main menu, cancel/reject

Control key

Answer call/end call, access menu, accept.

Control key

Scroll up through menus or

name list.

Move left in choices.

Backspace when editing text.

Battery

Volume Down

On hook: lower ringer

volume.

Off hook: lower earpiece

volume.

Volume Up

On hook: raise ringer

volume.

Off hook: raise earpiece

volume.

CORDLESS - DT360

Display info The display gives you visual feedback on all actions that you

perform, and also textual warnings. The upper two rows are text rows (12 possible characters in each row), showing menus that you can access, names and numbers that you edit or dial, your phone id etc. The lower row displays different statuses, visualised by icons.

The DT360 display

Signs in the text rows

Menu pointer

Shows the menu that can be accessed by pressing yes.

Key sign

Indicates that the name displayed is part of the fixed phone book and cannot be edited.

Number too long for display

There are more digits to the left.

Dash

Indicates that a pause is programmed in the telephone number.

Ringer Melody

Is an option you can choose from the Ringer Tones menu, to compose your own Ringing Melody. In other menus it marks a phone number as already called.

Exclamation Mark

Marks an unread entry in an entry list.

–

BusinessPhone - Cordless DT310 / DT360 / DT368

CORDLESS - DT360

BusinessPhone - Cordless DT310 / DT360 / DT368

Display icons

Standby

On when your Cordless is locked to the system and flashes when you are outside the coverage area.

Call

On when your Cordless is off hook and flashes during dialling and ringing.

Ringer off

On when the ringer is suppressed or switched off.

Message

Message received. Only available if your Cordless supports “message waiting” or “page messaging”.

Battery gauge

Flashes fast when the battery is being charged and is on when charging is completed. Indicates the amount of talk and standby time left:

100% left

75% left

50% left

25% left

Additional display features Depending on which Cordless you have and which network

you are connected to, additional display features are available. For example displaying of date, time and the number of an incoming call.

Ask your system administrator if you require additional display features.

CORDLESS - DT360

SWITCHING ON/OFF THE PORTABLE

Switch on the DT360

Press until the display lights up

If the Cordless does not switch on or the battery icon starts flashing, the battery is low. Charge the battery. While charging, you can use your Cordless normally.

Note: If the signal strength icon is off and the message ”

NoSystem” is displayed you cannot make or answer calls.

Switch off the DT360 Note: During calls, you cannot switch off your telephone.

Press until ”

PPoowweerrOOffff

” is selected

Press

The display turns blank and your Cordless is switched off.

BusinessPhone - Cordless DT310 / DT360 / DT368

CORDLESS - DT360

BusinessPhone - Cordless DT310 / DT360 / DT368

ANSWER CALLS A ringing signal indicates an incoming call. The ringing type

tells you whether the call is an internal, external or call-back call and the display indicates an incoming call.

Display example:

Press to answer

If the Cordless rings at an inconvenient moment:

Press to suppress the ringing for the moment

Note: Calls can be answered at any time, no matter if you are programming, or keying in a number etc.

End the call

Press

IInnttee rrnn..CC aallll

44773366

CORDLESS - DT360

MAKE CALLS How to make internal and external calls.

Enter the telephone number and press

Your Cordless will go off hook and dial the number. On the display ”

EndCall” is shown, this being your next choice.

Press to end the call

Note:

- Correct a wrong entry by pressing the up key.

- If you decide not to make the call while keying in the number, press ”no” to stop.

- If you receive a call while keying in the number, simply press yes to answer.

- You can make your calls faster by using abbreviated numbers or dial-by-name.

Off Hook If you prefer to dial a number off hook:

Press until ”

OOffffHHooookk

” is selected

Press to confirm

Dial tone.

Key your number on-line

EEnnddCC aallll

00665544 332211

BusinessPhone - Cordless DT310 / DT360 / DT368

CORDLESS - DT368

BusinessPhone - Cordless DT310 / DT360 / DT368

DESCRIPTION DT368 GENERAL This section gives you a short description of your DT368

Cordless telephone, how to switch on/off your Cordless and how to answer and make calls.

Note: To see which Cordless telephone you have, see your Cordless above the right display corner.

DESCRIPTION CORDLESS DT368

Antenna

Earpiece

Volume Down

On hook: lower ringer

volume.

Off hook: lower earpiece

volume.

Volume Up

On hook: raise ringer

volume.

Off hook: raise earpiece

volume.

Microphone

Accessory Connector

Warning Light

(Ringing, Battery low, exit cover area)

Control key

Scroll down through menus, name list. Move right in choices. Space when editing text. Pause when entering telephone number.

Keypad

PPrriivv aa ttee 88 8888

1155::3377

Display (3 rows)

Display at rest, 888 is (your) extension number. See section ”Display info”.

On/Mute / Off

Switch phone on / Switch phone off (pressed for two seconds). When phone is on and shortly pressed: ringer/ warning sound off. During call: microphone off. During call and warning: warning sound off.

R-key

Put call on hold (inquiry),

take call off hold.

Control key (On hook/No)

End call, one menu back, cancel/reject

Control key (Off hook/Yes)

Answer call, accept.

Control key

Scroll up through menus or

name list.

Move left in choices.

Backspace when editing text.

Battery

CORDLESS - DT368

Display info The display gives you visual feedback on all actions that you

The DT368 display

Signs in the text rows

Menu pointer

Shows the menu that can be accessed by pressing yes.

Key sign

Indicates that the name displayed is part of the fixed phone book and cannot be edited.

Number too long for display

There are more digits to the left.

Dash

Indicates that a pause is programmed in the telephone number.

Ringer Melody

Is an option you can choose from the Ringer Tones menu, to compose your own Ringing Melody. In other menus it marks a phone number as already called.

Exclamation Mark

Marks an unread entry in an entry list.

–

BusinessPhone - Cordless DT310 / DT360 / DT368

CORDLESS - DT368

BusinessPhone - Cordless DT310 / DT360 / DT368

Display icons

Signal strength

On when your Cordless is locked to the system. The bars indicate reception quality. Four bars indicate optimal reception.

Ringer off

On when the ringer is suppressed or switched off.

Message

Message received.

Call

On when your Cordless is off hook and flashes during ringing.

Battery gauge

The battery cells are flashing sequentially when the battery is being charged and is on when charging is completed. Indicates the amount of talk and standby time left.

Battery low! Charge battery

When the icon is flashing the battery is low. Four squares indicate a fully charged battery.

Additional display features Depending on which Cordless you have and which network

you are connected to, additional display features are available. For example displaying of date, time and the number of an incoming call.

Ask your system administrator if you require additional display features.

CORDLESS - DT368

SWITCHING ON/OFF THE PORTABLE

Switch on the DT368

Press until the display lights up

If the Cordless does not switch on or the battery icon starts flashing, the battery is low. Charge the battery. While charging, you can use your Cordless normally.

Note: If the signal strength icon is off and the message ”

NoSystem” is displayed you cannot make or answer calls.

Switch off the DT368 Note: During calls, you cannot switch off your telephone.

Press

The display turns blank and your Cordless is switched off.

BusinessPhone - Cordless DT310 / DT360 / DT368

CORDLESS - DT368

BusinessPhone - Cordless DT310 / DT360 / DT368

ANSWER CALLS A ringing signal indicates an incoming call. The ringing type

tells you whether the call is an internal, external or call-back call and the display indicates an incoming call.

Display example:

Press to answer

If the Cordless rings at an inconvenient moment:

Press to suppress the ringing for the moment

Note: Calls can be answered at any time, no matter if you are programming, or keying in a number etc.

End the call

Press

>> IInntt eerrnn.. CCaallll

44773366

CORDLESS - DT368

MAKE CALLS How to make internal and external calls.

Enter the telephone number and press

Your Cordless will go off hook and dial the number. On the display the duration time of the call is shown.

Press to end the call

Note:

- Correct a wrong entry by pressing the up key.

- If you decide not to make the call while keying in the number, press ”no” to stop.

- If you receive a call while keying in the number, simply press yes to answer.

- You can make your calls faster by using abbreviated numbers or dial-by-name.

Off Hook If you prefer to dial a number off hook:

Press

Dial tone.

Key your number on-line

BusinessPhone - Cordless DT310 / DT360 / DT368

OUTGOING CALLS

BusinessPhone - Cordless DT310 / DT360 / DT368

OUTGOING CALLS GENERAL Sometimes you make a call but the person isn´t available.

These functions will help you in your attempts to establish contact with the called party.

LAST EXTERNAL NUMBER REDIAL When you initiate an external call the system automatically

stores all the dialled digits, irrespective of whether the call was successful or not.

Press to redial the saved number

REDIAL NUMBER FROM LAST DIALLED LIST Note: This chapter only applies to the DT360 and DT368 telephones.

The last ten (twenty on the DT368) dialled numbers are memorised by your Cordless. You can redial one of these numbers by selecting the number from the Last Dialled list.

Access ”

LLaassttDDiiaalllleedd

”

Scroll, select number and confirm

A number marked with “!” means new number. You can store numbers permanently by adding them to your phone book, see section ”Phonebook”.

Note: The Last Dialled list will be cleared if the power of your Cordless is lost.

LastDialled

OUTGOING CALLS

AUTOMATIC CALL-BACK You call an extension and receive busy tone or get no answer.

Press and go ”on hook”

Verification tone. You are called back if the extension finishes the ongoing call or the next time the extension finishes a new call. You have to answer within eight seconds otherwise the call-back service is cancelled.

BUSY EXTENSION You call an extension and receive busy tone.

Camp-on You can notify a busy extension of your call by a muted

ringing call (if this function is allowed).

Press to camp-on

Keep the handset off hook. When the called extension replaces the handset, it will be called automatically.

Note: If you receive the busy tone again, the desired extension does not allow camp-on.

Intrusion You can intrude on an ongoing call on a busy extension

(if this function is allowed).

Press to intrude

Intrusion tone is heard and a three-party call is established. When the called extension replaces the handset and you keep off hook, the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion.

BusinessPhone - Cordless DT310 / DT360 / DT368

DURING CALLS

BusinessPhone - Cordless DT310 / DT360 / DT368

DURING CALLS GENERAL This BusinessPhone Communication Platform allows you to

handle calls in many different ways. You can make an inquiry, transfer the call, create a conference, mute the microphone and ringer, change the dial mode or put the call on hold to perform other tasks.

TRANSFER AND INQUIRY You have an ongoing internal or external conversation and

you want to transfer the ongoing call.

Press to put the current call on hold

Dial tone.

Call the third party

You can transfer the call before answer or wait for answer.

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”.

Press to return to your caller

Go ”on hook” to transfer the call

Note: Sometimes the ”R”-key must be pressed twice. Whether you can put internal calls on hold or transfer calls to external lines depends on your PBX. Consult your system administrator.

Transfer to a busy extension You can even transfer calls to busy extensions. The other party

will hear a muted signal (camp-on), and the call will be extended, as soon as the ongoing call is terminated (if campon is allowed).

DURING CALLS

Call-back You are called back, if you have transferred an external call and

the other extension has not answered the call within a certain time. Your telephone will ring again.

Inquiry via the phone book on DT360 and DT368 If you don’t know the number by heart, you can make an

inquiry to a second party in the phone book during a call.

Access ”

RR((iinnqquuiirryy))

”

Access ”

CCaallllNNaammee

” and search for second party

Confirm name when found

The Cordless puts the call on hold and dials the second party.

Press to return to your caller

Note: When the second party answers, you can switch between the calls.

Go ”on hook” to transfer the call

R(inquiry)

CallName

BusinessPhone - Cordless DT310 / DT360 / DT368

DURING CALLS

BusinessPhone - Cordless DT310 / DT360 / DT368

CONFERENCE You have a conversation and you want to establish a

telephone conference.

Press

Dial tone.

Call the third party

Press to establish a three party conference

Now you have established a three party conference. To mark the conference, all conference members will hear a periodical conference tone.

Repeat the procedure to include other persons to the conference

In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system.

End the call to leave the conference

MUTE MICROPHONE To mute the microphone, during an ongoing conversation:

Press and hold

The caller will not hear the conversation in your room.

Press shortly, to turn the microphone off

Short pulse sounds confirm that the microphone is off.

Press again, to turn the microphone on

Note: It is advised to use this feature instead of putting a call on hold. A call on hold may be diverted to your operator, directly or after some time.

DURING CALLS

MUTE RINGER OR WARNING If the Cordless rings or a warning sounds at an inconvenient

moment, e.g. when the battery runs low you will be warned by a battery low sound (4 short beeps).

Press shortly to mute the ringing or warning for the moment

The Ringer Off icon turns on to indicate that ringing is suppressed.

Note for DT368: If you mute a warning sound, do not press longer than two seconds, otherwise you will turn off the phone.

When a warning occurs during a call and you want to mute the microphone, the first press always mutes the warning sound. The second press mutes the microphone.

DIAL MODE When calling interactive tele services, you must press certain

keys (post dial) to give your response. If your Cordless uses tone dialling (DTMF) to make the call, just press the keys requested by the tele service. If your Cordless uses pulsedialling, you must manually change to tones, after the call is established:

Note: After you end the call, dialling is always reset to the default method.

Change to tones on DT310

Press to switch to tones

Press any key to respond

Some services do not work on standard DTMF tones. They require ring tones.

BusinessPhone - Cordless DT310 / DT360 / DT368

DURING CALLS

BusinessPhone - Cordless DT310 / DT360 / DT368

Change to tones on DT360 and DT368

Access ”

DDiiaallMMooddee

”

Select ”

SSwwiittcchh

”or ”

GGoottooDDTTMMFF

”

Press to confirm the change to tones

Press any key to respond

Some services do not work on standard DTMF tones. They require ring tones. If so:

Access ”

SSeennddTToonneess

”

Send a dial tone pause on DT368 If you want to send a dial tone pause when the phone is off

hook, you can use ”Dial Mode - SendPause”.

Select ”SendPause” and press to confirm

A ”-” is displayed and the dial tone pause is sent.

If you are entering a phone number on hook:

Press to enter a dial tone pause

DialMode

SendTones

CALL FORWARDING

BusinessPhone - Cordless DT310 / DT360 / DT368

CALL FORWARDING GENERAL When you are not available to take calls or decide to answer

your calls on another extension, it is useful to forward your calls to an alternate answering position. If you urgently need to talk to someone who has forwarded his calls, the system is also equipped with a bypass function. Depending on the type of diversion you are also able to record your personal greeting, see section “Personal greeting”.

Note: You can still make calls as usual.

Diversion on no reply If you are not available to answer incoming calls (internal

or external), your system administrator can program your Cordless to automatically divert calls to a programmed diversion address (default time: 15 seconds).

Diversion on busy If your Cordless is busy and you receive an incoming call

(internal or external), your system administrator can program your Cordless to automatically divert the call to a programmed diversion address.

FIXED DIVERSION This function directs your calls to a pre-programmed

answering position (e.g. secretary).

Activate fixed diversion

Dial

Special dial tone. All calls to your extension are directed to a pre-programmed address. On the DT368 display the actual diversion state is shown.

Cancel diversion

Dial

Special dial tone.

CALL FORWARDING

BusinessPhone - Cordless DT310 / DT360 / DT368

INDIVIDUAL DIVERSION This feature gives you the possibility to divert your calls to

internal and external positions, e.g. to any directory number, a colleague’s extension, an external number or a common abbreviated number (e.g. your car telephone).

Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security”.

Program and activate internal diversion Divert your calls to an internal position.

Dial

Enter the new diversion address and press

Verification tone. You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active. On the DT368 display the actual follow me state is shown.

Note: An individual internal diversion cannot be activated if an individual external diversion is already activated.

Cancel internal diversion

Dial

Individual diversion is cancelled.

CALL FORWARDING

BusinessPhone - Cordless DT310 / DT360 / DT368

Program and activate a new external diversion address To set a new individual external diversion address:

Dial

Dial the digit(s) for external call access and enter the new external diversion address

A maximum of 24 digits.

Note: If your public network requires waiting for a second dial tone, press “

”.

Press to activate the individual diversion

Verification tone.

Note: Individual external diversion can also be used via the DISA function, see section “Other useful facilities”.

Cancel external diversion

Dial

Note: The programmed diversion address is not removed from the memory, the diversion is just inactive.

Re-activate external diversion Divert your calls to an external position.

Dial to activate the programmed external diversion

You can make outgoing calls as usual. A special dial tone reminds you that ”Call forwarding” is active. On the DT368 display the activated external diversion is shown.

CALL FORWARDING

BusinessPhone - Cordless DT310 / DT360 / DT368

FOLLOW ME To activate Follow me, ”Individual Diversion” must be active

on your telephone.

Activate Follow me Note: This procedure has to be executed from the telephone the

calls are diverted to.

Dial

Dial your number and press

Dial the new number to where incoming calls should be diverted

Press

Special dial tone.

Cancel Follow me Follow me and individual diversion can also be cancelled

from the answering position.

Dial

Dial your number and press

Dial tone.

BYPASS CALL FORWARDING Bypass call forwarding makes it possible to call a specific

extension, even if call forwarding is activated on this extension.

Dial

Dial the extension number and press

You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated.

INFORMATION

BusinessPhone - Cordless DT310 / DT360 / DT368

INFORMATION GENERAL If you are not in the office for a certain period of time (e.g.

meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence info.

Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information.

You can inform your callers with:

1) Pre-defined texts

Enter the reason for your absence and the date and time of your return. Internal callers receive the information on the display or as spoken information (depending on telephone type).

2) Voice information

Record a voice message and name the reason of your absence. Internal callers will hear the information via the handset or the loudspeaker.

INFORMATION

BusinessPhone - Cordless DT310 / DT360 / DT368

ENTER INFORMATION To store text or voice information.

Dial to enter the information mode

Select ”Pre-defined text” or ”Voice information”

Pre-defined texts

Enter ”Code” and

Enter ”Completing info” from the table below

Code Completing info

Time of return 1 hour (00-23) minute (00-59) Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day

Press to enter the information

On the DT368 the programmed absence info will be shown in the display.

Pre-defined texts Example: Vacation, back June 27

If you do not know the time of return, just press #. Information active.

INFORMATION

BusinessPhone - Cordless DT310 / DT360 / DT368

Voice information

Dial to enter the information mode

Press and speak

Press to play-back and listen to your recording

Press and speak to re-record

Press to send

Information active.

Note: You can dial your own extension number if you want to check your information.

INFORMATION

BusinessPhone - Cordless DT310 / DT360 / DT368

SAVE INFORMATION When the information is active:

Dial

Press

Verification tone. Information is passive and stored for later use.

Use saved information When the information is switched off:

Dial

Press to activate saved info

Verification tone. Information is active.

ERASE INFORMATION

Dial to erase info

Verification tone.

INTERNAL MESSAGES

BusinessPhone - Cordless DT310 / DT360 / DT368

INTERNAL MESSAGES GENERAL You can send a call-back or a voice message when you call an

extension and receive busy tone or get no answer. This section also describes how to record a personal voice message and how to forward a voice message.

Password protection The first time you enter the message system (only possible

from own extension) you might be requested to change your password if it is default (0000).

Note: Some systems are programmed to allow the default password.

Follow the voice announcements

You are requested to enter a new password, confirm and save it. If you use the default password, you are requested to try again.

Press to finish the procedure

Continue with any of the message functions

If you want to change your password again, it is possible from the message system or via the function “Select password”.

INTERNAL MESSAGES

BusinessPhone - Cordless DT310 / DT360 / DT368

SEND MESSAGE You call an extension and receive the busy tone or no answer.

Two possibilities exist:

1) Call-back message

2) Voice message

MAILBOX SYSTEM

BusinessPhone - Cordless DT310 / DT360 / DT368

MAILBOX SYSTEM GENERAL While you are away from the office, callers can leave

messages in your individual mailbox. You are also able to record your personal greeting, see section “Personal greeting”.

The first time you enter the message system (only possible from own extension), you might be requested to change your password if it is default (0000). See section “Password protection”.

The mailbox system is a part of the message system.

INDIVIDUAL MAILBOX SYSTEM Callers are able to leave messages in your individual mailbox.

Activate Divert your extension to the mailbox system.

Dial

Dial the number to the mailbox system

Ask the system administrator for your defined mailbox system number.

Press

Special dial tone.

Deactivate

Dial

Special dial tone.

MAILBOX SYSTEM

BusinessPhone - Cordless DT310 / DT360 / DT368

Retrieve messages internally When you receive a special dial tone or when the message

icon appears in the display.

Note: A special dial tone is also used to indicate an activated diversion.

Dial

See section “Check and store received messages”.

Retrieve messages externally To retrieve your messages from an external position:

Dial your company´s telephone number

Dial the number to the mailbox system

During the procedure you will be asked for your extension number and your password.

The following mailbox functions can also be used from an external position:

• Change password

• Check and store received messages

• Forward a voice message

• Send message

• Outcall (External) notification

• Personal greeting

MAILBOX SYSTEM

BusinessPhone - Cordless DT310 / DT360 / DT368

OUTCALL (EXTERNAL) NOTIFICATION

With this function the message system can notify you when new voice messages arrive. You can specify an external number, where you will be called at a pre-programmed time or as soon as a new message arrives.

Note: This feature may be restricted or not available. Ask the system administrator for the availability and for more information.

You can be notified in two different ways (depending on the programming of the system):

Notification with mailbox access:

You acknowledge the notification via your password (has to differ from the default value 0000). See section “Select password” to select a new password. You have full access to the mailbox system.

Notification without mailbox access:

You get a short voice announcement, informing that someone has left a message for you. You acknowledge the notification by pressing any key and you have to call back the mailbox system in order to retrieve the message.

Note: If you do not acknowledge the notification within the pre-programmed time, the connection is cancelled and repeated later (ask the system administrator for the programmed number of notification attempts).

MAILBOX SYSTEM

BusinessPhone - Cordless DT310 / DT360 / DT368

Programming

Dial

Note: Depending on the configuration, you might be asked for your password.

Follow the voice announcements

You can program the external notification number, the notification time and activate/deactivate the function. The external number (including the digit(s) for external call access) can consist of up to 24 digits. The time is entered in 24h-format, e.g. 2030 for half past eight with values automatically set to even quarters, i.e. 2013 will be 2015.

Note: The notification number and time must be programmed before you activate the notification

Press to finish the procedure

MAILBOX SYSTEM

BusinessPhone - Cordless DT310 / DT360 / DT368

PERSONAL GREETING Depending on the type of diversion you want to activate,

you can leave three different personal greetings to the caller. The diversion state can be on no reply, on busy or an activated individual diversion.

Dial

Press

During the procedure you will be asked for your extension number and your password.

Press to configure your personal greeting

Enter diversion code

Select an option below and follow the voice announcements.

Type of diversion Code

Diversion greeting on busy 1 Diversion greeting on no reply 2 Individual diversion greeting 3

Press to store the recorded greeting

When you activate the diversion, the recorded greeting is played to the next caller.

Press to end

Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information.

ABBREVIATED NUMBERS

BusinessPhone - Cordless DT310 / DT360 / DT368

ABBREVIATED NUMBERS GENERAL By using abbreviated numbers, you can make calls simply

by pressing a few keys.

Frequently used external numbers are stored as ”common abbreviated numbers” in the exchange.

Up to 10 ”individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys ”

0” to ”**9”.

COMMON ABBREVIATED NUMBERS External numbers are stored centrally in your BusinessPhone

platform. Common abbreviated numbers have a maximum of 4 digits and can be dialled from every extension that has the authority to do so.

Dial the common abbreviated number

Please refer to your telephone directory. See section ”Phone book”.

INDIVIDUAL ABBREVIATED NUMBERS You can program and activate your most frequently used

external numbers on the keys 0 to 9.

Press

Enter the abbreviated number

A number between 0 and 9. Verification tone.

ABBREVIATED NUMBERS

BusinessPhone - Cordless DT310 / DT360 / DT368

Program individual abbreviated number How to program external numbers on the keys 0 to 9.

Enter programming mode

Select an abbreviated number between 0 and 9 and press

Dial the digit(s) for external call access and the external number

The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second dial tone, press “

”.

Press

Verification tone.

Cancel one specific individual abbreviated number

Dial

Select an abbreviated number between 0 and 9 and press

Verification tone.

Cancel all individual abbreviated numbers

Dial

Verification tone.

ABBREVIATED NUMBERS

BusinessPhone - Cordless DT310 / DT360 / DT368

DIAL-BY-NAME Note: This section only applies to the DT360 and DT368

telephones.

You can call someone by pressing the first character(s) of a name and then scroll through the name list to search for the name and number.

Example: Call “kim” (ext. no. 123):

Press and hold until the display shows the first name beginning with “k”

Note: Display is only principal.

Scroll up or down the name list until you find “kim”

Note: Display is only principal.

Confirm and Kim’s number will be dialled

Note: With this method you cannot correct key presses.

kkaattee

443322

kkiimm

112233

ABBREVIATED NUMBERS

BusinessPhone - Cordless DT310 / DT360 / DT368

Call Name menu You can also call someone by accessing the Call Name menu.

Access ”

CCaallllNNaammee

”

Press to confirm

The display shows the first name beginning with a “k”.

Scroll up or down the name list until you find “kim”

Key more characters or the full name in the second step and press

Confirm and Kim’s number will be dialled

Note: This method allows you to correct key presses.

How to write text, see section ”Phone book”.

CallName

GROUP FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

GROUP FACILITIES GENERAL When you are working together in a team the following

group facilities can be very useful.

GROUP HUNTING Your telephone can be included in one or several hunt groups.

In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.

Note: The number of cordless extensions in a hunt group are limited to eight (including tandem configurations).

Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If all members of the hunt group are busy, an incoming call is being queued. If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator).

Note: If all members in a hunt group are busy, the call-back or intrusion functions are not available.

To log in to one hunt group:

Dial

Dial the hunt group code

Please ask your system administrator for the configured number.

Press

GROUP FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

To log in to all hunt groups:

Dial

Press

Answer calls It is possible to have group hunting information in the

display. If you require a different display layout, please contact your system administrator.

Answer group hunting calls in the normal way

Log out To log out from one hunt group:

Dial

Dial the hunt group code

Please ask your system administrator for the configured number.

Press

Note: If you are logged in to more than one huntgroup and log out from one of them, the display (DT368 only) will show a “logged out-message”.

To log out from all hunt groups:

Dial

Press

GROUP FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

GROUP CALL PICK-UP In a pick-up group, any member can answer any individual

call to group members. You answer a call to a group member by dialling a special answering number. Please ask your system administrator for the configured number.

Dial the group call pick-up code

Ask your system administrator for the group call pick-up code.

COMMON BELL The common bell facility allows all extensions of the system

(operator included) to pick-up the call from an extension that has been predefined as a common bell extension.

Dial the common bell pick-up code

Ask your system administrator for the common bell pick-up code.

If two or more extensions simultaneously attempt to answer a call from the common bell extension, only the first extension will pick it up. The other extensions will receive the ”number unobtainable” tone. This will also happen if you dial the common bell pick-up code and there are no calls waiting at the common bell extension.

OTHER USEFUL FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

OTHER USEFUL FACILITIES GENERAL By using these facilities your productivity will be increased,

e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts and much more...

REMINDER The phone can be set to remind you at any time within the

next 24 hours (multiple settings are allowed).

Dial

Dial reminder time and press

(00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal.

Note: If you receive busy tone, your extension does not have the authority to set a reminder.

Cancel reminder

Dial to cancel all settings

OTHER USEFUL FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

ACCOUNT NUMBER An account number can be entered to debit telephone costs

to different accounts. Depending on the system configuration the account number has to be entered from a verified account number list (predefined) or you can invent an own account number. The following prerequisites apply:

• With the verified account number you can restrict the

making of external calls (not a specific number or area), so everyone who is allowed to make external calls will receive an account number which has to be used each time he/she wants to make an external call.

• Verified account numbers contain up to 10 digits.

• Own account numbers contain up to 15 digits.

The account numbers can also be used via the DISA function, see section “Direct Inward System Access (DISA)”.

Verified or own account number Before an outgoing call:

Dial

Enter account number and press

Valid digits 0-9. Internal dial tone. Make the external call.

OTHER USEFUL FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

DOORPHONE The doorphone is used to monitor the admission to your

company, i.e you can open the doorlock from your phone.

Answering doorphone calls

Press

You will be in speech connection with the calling party.

Opening of the doorlock After you have answered the doorphone, you can open the

door making an inquiry to the door-opener’s directory number

Press

Dial the door-opener´s directory number

Please ask your system administrator for the number.

TANDEM CONFIGURATION The tandem configuration is a unit, consisting of two telephones

using the same directory number. One of the telephones is defined as the ”Primary” and the other one as the ”Secondary”. This function enhances the communication for users that, for example, have a wired phone on their desk (the ”primary telephone”) and need to be mobile within their company’s building with their own Cordless (the ”secondary telephone”). Basically the tandem configuration works as follows:

To activate the tandem configuration

Dial to log on the secondary telephone

The DT368 display indicates that a second user is logged on.

For incoming calls:

• Both telephones are treated as 1 single extension

For outgoing calls:

• Both telephones are treated as 2 separate extensions

OTHER USEFUL FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

To deactivate the tandem configuration

Dial to log off the secondary telephone

For incoming calls:

• The ”secondary” telephone cannot be called and the ”primary”

telephone works as a normal ”stand-alone” telephone.

For outgoing calls:

• Both telephones are treated as 2 separate extensions

Transferring a call between the members of a tandem unit

Press

Dial own directory number

Go ”on hook” to transfer the call

AUTOMATED ATTENDANT The Automated Attendant facility sends voice instructions to

external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination.

Dial the automated attendant directory number

Please ask your system administrator for the Automated Attendant directory number.

OTHER USEFUL FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

DIRECT INWARD SYSTEM ACCESS (DISA) If you are working externally and you have the need to make

business calls, call your company and use the company PBX to build up an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project.

Note: To activate this function, you have to change the default password from “0000” to a personal one. Which code to use and how to change it, see section ”Select password”.

You can also divert calls from your office extension to your external position, see section “Call forwarding”.

During the procedure you will be prompted for your password. See last page for a card to remember these specific numbers.

Dial the public number of your company

followed by the DISA number

Please ask the system administrator for the defined DISA number.

Note: If want to register the call on an account number, you should use the account number procedure before you enter the external number, see section “Account number”.

Dial the external number

Use the external diversion function

Procedure, see section “Call forwarding”.

Note: If you program a new diversion address, remember to reset it when you return to your office.

OTHER USEFUL FACILITIES

BusinessPhone - Cordless DT310 / DT360 / DT368

NETWORKING Networking is the connection of several premises within a

company. The connection can be set up via leased lines, public lines, Local Area Network (LAN) or Wide Area Network (WAN). Ask your system administrator about details regarding networking.

IP CALLS IP calls are internal calls sent via an internal data network

(LAN or WAN) and the transfer of data and voice is made on the same line. If you are connected to an internal data network the IP connection is made automatically. To minimise the traffic on the network the speech quality is decreased.

If the speech quality is not acceptable you can disconnect the IP call and switch to a non-IP call (alternative network). The switch from the IP net to the non-IP net is made during the call, so the call does not have to be disconnected.

If you want to switch to a non-IP net during the call:

Press

Dial

During the procedure the other party is put on hold. When the procedure is ready you will receive a special ringing tone and the call is resumed in the non-IP net.

Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone.

SECURITY

BusinessPhone - Cordless DT310 / DT360 / DT368

SECURITY GENERAL You can block your extension in order to prevent

unauthorized use of your telephone, e.g. if your external calls are placed on a specific account number.

BLOCK EXTENSION

Dial to block your extension

Verification tone, your extension is blocked.

Un-block extension

Dial to re-open

Dial your password and press to re-open

Verification tone, your extension is open for use.

SECURITY

BusinessPhone - Cordless DT310 / DT360 / DT368

SELECT PASSWORD You can use your four-digit password for blocking your

phone from unauthorized use, for making external calls from any blocked extension, for entering the message system or when you are using the DISA function.

Note: The first time you enter the message system you might be requested to change your password if it is default (0000). This procedure is performed directly in the message system. See section “Internal Messages”.

Press

Dial to select a new password

Dial your present password

Press

The default password is ”0000”

Dial your new password

Press

Verification tone.

SECURITY

BusinessPhone - Cordless DT310 / DT360 / DT368

BYPASS BLOCKED EXTENSION In order to make a call, you can temporarily bypass a

blocked extension. You can make one call from the extension.

Bypass own extension

Dial

Dial your password

Press

Dial tone. You can make one call from the extension.

Bypass another extension This makes it possible to make a call on another, blocked

extension, by using your password.

Dial

Dial your password

Press

Dial your extension number

Press

Dial tone. You can make one call from the extension.

LEAST COST ROUTING

BusinessPhone - Cordless DT310 / DT360 / DT368

LEAST COST ROUTING GENERAL Least Cost Routing (LCR) automatically selects the cheapest

way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system.

LEAST COST ROUTING If the extension has been configured to use LCR, each

external call will be analysed and the cheapest way will be selected.

Use least cost routing

Dial the digit(s) for external call access and the external number

The usual way of making an outgoing external call.

Calling least cost routing If LCR has been installed in your system, but your extension

is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number.

Dial the LCR code

Please ask your system administrator for the LCR code.

Dial the digit(s) for external call access and the external number

PHONE BOOK

BusinessPhone - Cordless DT310 / DT360 / DT368

PHONE BOOK GENERAL Note: This chapter only applies to the DT360 and DT368

telephones.

Your Cordless is equipped with a fixed phone book (a pre-programmed directory for up to 1000 names) that is useful to people in your organisation. These names are marked with a key-sign when displayed, to indicate that you cannot edit or delete them.

Your system administrator is responsible for the definition of the fixed phone book. The fixed phone book is often the same as your organisations general telephone directory.

In addition, you can create a personal directory with up to 100 names, which you can edit and erase.

The two directories are merged and alphabetically sorted in a name list.

ACCESS THE PHONE BOOK To access the names and numbers of the phone book.

Access ”

CCaallllNNaammee

”

CallName

PHONE BOOK

BusinessPhone - Cordless DT310 / DT360 / DT368

WHO CALLED LIST Note: This section only applies to the DT368 and DT360

telephones.

Your phone keeps a list of people who have called you (if supported by the network). Whenever there are entries in the who called list, you can view or call-back the numbers with the ”WhoCalled” option. Each entry in the list is displayed with a number in the upper left corner of the display. When you switch off the phone, the who called list is erased.

Note: An exclamation mark (!) after an entry number means that you have not read that entry yet. A bell icon means that you have already called that caller, irrespective whether you have had contact or not.

Call back callers

Access ”

WWhhooCCaalllleedd

”

A list of numbers is displayed. If the number is in the phone book, the name is shown instead.

Scroll up or down the name list until you find the number you want to call-back

Press to dial the number

WhoCalled

PHONE BOOK

BusinessPhone - Cordless DT310 / DT360 / DT368

WRITE TEXT The characters that you can enter, are written above each key.

Use the keypad to write text, e.g. when you are sending a text message. Below is explained how to write text in the Add menu.

Access ”

AAdddd

” (DT360 only)

Access ”

AAdddd

” (DT368 only)

The Cordless changes to text entry mode automatically.

Example :

Press a digit

1 time result J 2 times result K 3 times result L 4 times result 5

Note for DT360: Characters å, ø and ç are at key 1. Other European characters are composed by pressing * or #, followed by the relevant key. The ‘æ’ and ‘ß’ are not included.

Note for DT368: Key ”1” is reserved for national characters. The ‘æ’ and ‘ß’ are not included.

Press to enter a space

Press to confirm your edit and exit the menu

Add

PHONE BOOK

BusinessPhone - Cordless DT310 / DT360 / DT368

Example : DT310

To enter ü press # followed by 8

Key 8 has to be pressed only once here, because the Cordless recognises invalid combinations with “t” and “v”.

Press to confirm your edit and exit the menu

Example : DT368

To enter ü press *followed by 8 (four times)

1 time result t 2 times result u 3 times result v 4 times result ü

Press to confirm your edit and exit the menu

ADJUSTMENTS

BusinessPhone - Cordless DT310 / DT360 / DT368

ADJUSTMENTS GENERAL The BusinessPhone Communication Platform is equipped to

set and adjust a personal volume.

VOLUME CONTROL Use the volume keys to adjust the volume in the earpiece or

the volume of the ringer. The volume keys have an auto repeat function. Location of volume controls, see section ”Description”.

Earpiece Volume When you are making a call, the volume keys affect the

earpiece volume. This is useful when e.g. you enter a machinery or a computer room. The earpiece volume can be set to 10 different levels.

To adjust the earpiece volume during a call

Ringer Volume When the Cordless is at rest or ringing, the volume keys

affect the ringer level. Each time you press the key, you will hear a short ring burst so that you can verify the new volume immediately. There are 7 ringer levels. At the lowest level, the ringer is shut off.

To adjust the ringer volume

INSTALLATION

BusinessPhone - Cordless DT310 / DT360 / DT368

INSTALLATION GENERAL This chapter describes the batteries (how to connect and

charge) and how to connect the clip to the back of your Cordless.

BATTERIES Your Cordless is supplied with either a standard battery or an

optional, high capacity battery.

Connecting the Battery Attach the battery to the Cordless as shown in the figure below.

Note: Because the status of a newly received battery is uncertain, always charge it to ensure that you have sufficient talk and standby time.

INSTALLATION

BusinessPhone - Cordless DT310 / DT360 / DT368

Battery description On the surface that connects to the Cordless you can see

which battery you have, see the figure below.

The table below indicates the difference in performance.

Talk time Standby time Charge time (hours) (hours) (minutes)

High capacity for DT310, DT360 9 45 90

High capacity for DT368 10 50 90

Note: The batteries for the DT310 and DT360 phones are compatible with the DT368, but may give lower talk- and standby times.

Battery type

Part number

Battery

INSTALLATION

BusinessPhone - Cordless DT310 / DT360 / DT368

Basic charger When the battery requires charging, you will hear a warning

sound and the display will indicate it. Use the charger that is delivered with your Cordless to charge the battery. Regarding charge time, see section ”Battery description”.

Note: For the DT368 the basic charger must be purchased separately.

To charge the battery:

Connect the adaptor to the mains socket and the charger as shown in the figure below

The charging process will start automatically, indicated by a fast flashing battery icon. When charging is complete, the icon stops flashing. While charging, you can use your portable normally.

Note: Do not connect your Cordless to the charger without a battery.

Note: You can remove the connector from your Cordless at any

time. If you wish, you can leave the adaptor in the mains socket when you remove the connector. Use the self adhesive cable clamp to tie the adaptor cable.

Connect the

Basic charger

Disconnect the

Basic charger

INSTALLATION

BusinessPhone - Cordless DT310 / DT360 / DT368

CONNECTING THE CLIP Connect/disconnect the clip to the back of the Cordless as

shown in the figure below.

Note: Do not put your fingers on the display when you press. You can remove the clip, but don’t do this too often, because this may wear out the fastening.

Clip connection Clip disconnection

TROUBLE SHOOTING

BusinessPhone - Cordless DT310 / DT360 / DT368

TROUBLE SHOOTING GENERAL This section contains information on how to solve common

operational problems, and warnings you may receive.

TROUBLE SHOOTING Go through the following lists if you encounter any problems.

If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error.

Fault check list Fault

Probable cause

Action & Comment

No display

Battery low or Cordless defect

Charge battery

Display shows program and battery icon (DT310) Display shows ”Connect battery”(DT360 and DT368)

Battery not properly fit or defect

Check battery or contact system administrator

No ringing

Ringer off icon on or Cordless defect

Off icon on=Adjust volume

Standby icon flashes (DT310 and DT360) Signal strength icon off (DT368)

Out of coverage area, system or Cordless defect

Enter coverage area or contact system administrator

Battery icon flashes slowly

Battery low

Charge battery

Call icon and/or program icon on for 2 seconds (DT310) Call icon on for 2 seconds (DT360 and DT368)

Portable defect

Contact system administrator

TROUBLE SHOOTING

BusinessPhone - Cordless DT310 / DT360 / DT368

Battery icon on

Charging complete, charger still connected

Disconnect the charger

“PhoneBook empty”

No names stored in the phone book

Add names

“MemoryFull”

Memory full, you can not add names

Delete a name

“EnterXXX” (DT368) (where XXX=IPEI, PIN or UPI)

IPEI code, PIN code or UPI number missing

Enter required IPEI, PIN or UPI

“KeyLock” (DT368)

The key pad is locked

Press ”Yes” twice to unlock

“NoAccess” (DT368 & DT360)

Network in range, but no access rights

Select another network or resubscribe

“NoSystem” (DT368 & DT360)

Cannot connect to selected network

Select another network, subscribe or contact system administrator

“PINBlocked Unblock” (DT368)

Phone blocked, wrong PIN code entered three times

Press ”Yes” and enter IPEI code

Contact your system administrator if one of these error messages is displayed:

- SystemList Error

- BuzzerData Error

- FixedPhone-bookError

- UserData Error

- UserPhone-bookError

- Error xx (where xx=any number)

GLOSSARY

BusinessPhone - Cordless DT310 / DT360 / DT368

GLOSSARY

ABBREVIATED NUMBER DIALLING Initiating a call to a pre-programmed number by dialling a code or pressing a key.

Short numbers can be: 1. Common, which means that all extensions can use them.

2. Individual, which means that they are programmed and used by each extension separately

(10 numbers). See section ”Abbreviated numbers”.

ACCOUNT NUMBER To place call costs on an account number. See section ”Other useful facilities”.

AUTOMATED ATTENDANT A facility which sends voice instructions to internal and external callers, providing all

options which can be chosen. Voice instructions lead the caller to the desired destination. See section ”Other useful facilities”.

CALL-BACK An indication to a busy extension, to inform the person that you want to speak to

him/her. See sections ”Internal messages” and ”Outgoing calls”.

CAMP ON To place (queue) a call to a busy extension. See section ”Outgoing calls”.

DIAL-BY-NAME Initiation of a call by operating a single key. Internal numbers (or common abbreviated

numbers) can be stored on each extension. See section ”Abbreviated numbers”.

DIRECTORY NUMBER Numbers with 1-8 digits which are assigned to extensions or external lines or as

common abbreviated numbers.

DIRECT INWARD SYSTEM ACCESS (DISA) If you are working externally, the DISA function enables you to make external calls

(long distance) via the company PBX. You only pay for the call to your company. See section ”Other useful facilities”.

DIVERSION Incoming calls to an extension are diverted to another directory number

(extension, common abbreviated number or the operator). There are three possibilities:

1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply,

which means that a call is forwarded if it is not answered within a certain time. 3. On busy, which means that a call is forwarded if the extension is busy.

See section ”Call forwarding”.

DIVERSION BYPASS This is useful for letting urgent calls through to an extension where diversion is active.

See section ”Call forwarding”.

EXTENSION All telephones connected to the PBX have a unique internal number (upto 8 digits).

If your telephone is equipped with a display, you can see your number.

INFORMATION Internal callers are informed about absence and time of return.

External callers are diverted to the operator, where the same information is available. Information can be of two kinds: 1. Pre-programmed text information. 2. Voice

information.

INTRUSION To intrude on an ongoing call when a requested extension is busy.

See section ”Outgoing calls”.

IP CALL Internal call sent via an internal data network (LAN or WAN).

ISDN Integrated Services Digital Network. Provides your system with supplementary services

from the public net.

LEAST COST ROUTING A function that automatically selects the cheapest way to connect your external call

(not necessarily the shortest distance). See section ”Least cost routing”.

GLOSSARY

BusinessPhone - Cordless DT310 / DT360 / DT368

MAILBOX The mailbox system controls the messages that are left for or sent by you when you are

absent. See section ”Mailbox system”.

MESSAGE A message can be sent to any extension. This is useful when you receive the busy tone

or get no answer. There are two kinds of message: 1.”Call me” message. 2. Voice message. See section ”Internal messages”.

MUTE MICROPHONE To switch the microphone temporarily off. See section ”During calls”.

PASSWORD A four-digit code needed to e.g. block your extension and retrieve messages from the

mailbox system. You can set your own password. See section ”Security”.

PBX Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250).

PRE-DEFINED TEXT Pre-programmed absent information. See section ”Information”.

THIRD PARTY A third connection (person), which can be included in an ongoing two person

conversation. The connection can be internal or external. See section ”During calls”.

TIE LINE An external line from the private network.

TRANSFER During an internal or external ongoing call you can make an inquiry and then

transfer the call to another party (internal or external). See section ”During calls” and ”Useful hints”.

TRUNK LINE A trunk line is the same as an external line. Can be either digital or analogue.

USEFUL HINTS

BusinessPhone - Cordless DT310 / DT360 / DT368

CONNECTIONS BETWEEN EXTERNAL LINES With your BusinessPhone PBX, you can establish an external

call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life.

Note: When these features are used, your BusinessPhone will occupy at least two external lines.

However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following:

• Please do not transfer external calls to an external mailbox, to information systems or to external parties before they have answered

• Try to avoid diverting calls to third parties before they have answered

• If you are connected to two external lines, cancel one call by pressing the ”R”-key and the ”1”-key

If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information.

INDEX

BusinessPhone - Cordless DT310 / DT360 / DT368

Page

Abbreviated numbers......................................47

Access the phone book....................................64

Account number.............................................55

Adjustments....................................................68

Answer calls DT310 .........................................9

Answer calls DT360 .......................................14

Answer calls DT368 .......................................20

Automated attendant......................................57

Automatic call-back ........................................23

Batteries..........................................................69

Block extension...............................................60

Busy extension................................................23

Bypass blocked extension................................62

Bypass call forwarding ....................................32

Call forwarding...............................................29

Call me message .............................................38

Call-back ........................................................23

Camp-on ........................................................23

Charger...........................................................71

Check and store received messages..................39

Common abbreviated numbers.......................47

Common bell .................................................53

Conference .....................................................26

Connecting the battery ...................................69

Connecting the clip ........................................72

Description DT310..........................................6

Description DT360........................................10

Description DT368........................................16

Dial mode.......................................................27

Dial-by-name..................................................49

Dictaphone.....................................................41

Direct Inward System Access (DISA)..............58

Display info DT310 .........................................7

Display info DT360 .......................................11

Display info DT368 .......................................17

Diversion........................................................29

Doorlock ........................................................56

Doorphone .....................................................56

During calls ....................................................24

Page

Earpiece volume .............................................68

Erase information ...........................................36

Fixed diversion................................................29

Follow me.......................................................32

Forward a voice message.................................40

Glossary..........................................................75

Group call pick-up..........................................53

Group facilities ...............................................51

Group hunting ...............................................51

Guidelines ........................................................5

How to use this manual....................................5

Important .........................................................5

Individual abbreviated numbers......................47

Individual diversion........................................30

Individual mailbox system ..............................42

Information ....................................................33

Inquiry ...........................................................24

Installation......................................................69

Intrusion.........................................................23

IP calls............................................................59

Last external number redial.............................22

Least Cost Routing .........................................63

Mailbox system...............................................42

Make calls DT310............................................9

Make calls DT360..........................................15

Make calls DT368..........................................21

Mute microphone...........................................26

Mute ringer or warning ..................................27

Networking.....................................................59

Opening of the doorlock ................................56

Other useful facilities......................................54

Outcall (External) notification........................44

Outgoing calls ................................................22

Password.........................................................61

Password protection........................................37

Personal greeting.............................................46

Phone book ....................................................64

Post dial..........................................................27

Pre-defined texts .............................................34

INDEX

BusinessPhone - Cordless DT310 / DT360 / DT368

Page

Redial number................................................22

Redial number from last dialled list ................22

Refer back.......................................................24

Reminder........................................................54

Ringer volume ................................................68

Save information.............................................36

Second telephone............................................56

Security...........................................................60

Select password...............................................61

Send message ..................................................38

Short numbers................................................47

Switching on/off the DT310 portable ..............8

Switching on/off the DT360 portable ............13

Switching on/off the DT368 portable ............19

Tandem configuration ....................................56

Transfer...........................................................24

Trouble shooting.............................................73

Two telephones...............................................56

Un-block extension.........................................60

Useful hints ....................................................77

Voice information...........................................35

Voice messages................................................38

Volume control...............................................68

When you receive busy tone...........................23

Who called list................................................65

Write text........................................................66

QUICK REFERENCE GUIDE - DT310

BusinessPhone - Cordless DT310 / DT360 / DT368

ANSWER CALLS

Answer:

Suppress ringing:

MAKE CALLS

Normal calls: (Dial tone)

(Internal or external no.)

Common abbreviated number: (Abbreviated no.)

Individual abbreviated number:

(Abbreviated no. 0-9)

Last external number redial:

YOU GET BUSY TONE OR NO ANSWER

Automatic call-back:

(Go “off hook” when called back)

Camp on: (Keep handset off hook)

Intrusion:

INQUIRY

Ongoing conversation: (Call 3rd party)

CONFERENCE

Ongoing conversation: (Call 3rd party)

(To establish)

(To leave)

TRANSFER

Transfer a call: (Call 3rd party)

(Before or after answer)

REMINDER

Reminder (24 hours):

(Reminder time)

Cancel reminder:

VOLUME CONTROL

Earpiece volume (during call): or

Ringer volume (at rest/ringing): or

ACCOUNT NUMBER

Costs on a selected account no.:

(Account number)

MESSAGES

”Call me”:

Voice: Speak

Play-back:

Re-record: Speak

Send:

Receive messages:

CALL FORWARDING

Fixed diversion:

Individual internal diversion:

(New no.)

Cancel internaldiversion:

Follow me, re-direct from answering extension:

(Own no.)

(New no.)

Cancel from answ. extension:

(Own no.)

Bypass call forwarding:

(Extension no.)

INFORMATION

Enter information (pre-text):

(Select ”info code” from list below)

(Enter ”completing info”)

Time of return Date of return Lunch Meeting Vacation Illness

hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day

info code completing info

QUICK REFERENCE GUIDE - DT360 AND DT368

ANSWER CALLS

Answer:

Suppress ringing:

MAKE CALLS

Normal calls: (Internal or external no.)

Common abbreviated number: (Abbreviated no.)

Individual abbreviated number:

(Abbreviated no. 0-9)

Last external number redial:

YOU GET BUSY TONE OR NO ANSWER

Automatic call-back: (Go “on hook”)

(Go “off hook” when called back)

Camp on: (Keep handset off hook)

Intrusion:

INQUIRY

Ongoing conversation: (Call 3rd party)

CONFERENCE

Ongoing conversation: (Call 3rd party)

(To establish)

(End the call to leave)

TRANSFER

Transfer a call: (Call 3rd party)

(Go “on hook” before or after answer)

REMINDER

Reminder (24 hours):

(Reminder time)

Cancel reminder:

ACCOUNT NUMBER

Costs on a selected account no.:

(Account number)

MESSAGES

”Call me”:

Voice: Speak

Play-back:

Re-record: Speak

Send:

Receive messages:

CALL FORWARDING

Fixed diversion:

Individual internal diversion:

(New no.)

Cancel internal diversion:

Follow me, re-direct from answering extension:

(Own no.)

(New no.)

Cancel from answ. extension:

(Own no.)

Bypass call forwarding:

(Extension no.)

INFORMATION

Enter information (pre-text):

(Select ”info code” from list below)

(Enter ”completing info”)

VOLUME CONTROL

Earpiece volume (during call): or

Ringer volume (at rest/ringing): or

Time of return Date of return Lunch Meeting Vacation Illness

info code completing info

hour (00-23) minute (00-59)

1. month (01-12) day (01-31)

2. back at, hour minute

3. back at, hour minute

4. back, month day

5. back, month day

QUICK REFERENCE CARD

This is a part of EN/LZTBS 151 350 P1A

Special account numbers for business calls:

Project name

Account number

Special account numbers for business calls:

Project name

This is a part of EN/LZTBS 151 350 P1A

Special account numbers for business calls:

Project name

Account number

Special account numbers for business calls:

Project name

This is a part of EN/LZTBS 151 350 P1A

Account number

This is a part of EN/LZTBS 151 350 P1A

Account number

QUICK REFERENCE CARD

These cards are used for DISA and to check messages.

Company number

DISA and Message check:

Message system

Personal code

DISA Number

Message system

Company number

DISA and Message check:

Message system

Personal code

DISA Number

Message system

Company number

DISA and Message check:

Personal code

DISA Number

Company number

DISA and Message check:

Personal code

DISA Number

Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.

BusinessPhone DT310 / DT360 / DT368 Cordless Telephones

EN/LZTBS 151 350 P1A

Printed on chlorine free paper

Ericsson DT310 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

IMPORTANT

CORDLESS - DT310

CORDLESS - DT360

CORDLESS - DT368

OUTGOING CALLS

DURING CALLS

CALL FORWARDING

INFORMATION

INTERNAL MESSAGES

MAILBOX SYSTEM

ABBREVIATED NUMBERS

GROUP FACILITIES

OTHER USEFUL FACILITIES

SECURITY

LEAST COST ROUTING

PHONE BOOK

ADJUSTMENTS

INSTALLATION

TROUBLE SHOOTING

GLOSSARY

USEFUL HINTS

INDEX

QUICK REFERENCE GUIDE - DT310

QUICK REFERENCE GUIDE - DT360 AND DT368