Ericsson DT310 User Manual
User Guide
BusinessPhone Communication Platform
Cordless Telephones
DT310 / DT360 / DT368
BUSINESSPHONE COMMUNICATION PLATFORM – VERSION 5.1
CORDLESS TELEPHONES DT310 / DT360 / DT368
USER GUIDE
Copyright © 2002. Ericsson Austria GmbH. All rights reserved.
This document contains proprietary information which is protected by copyright. No
part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any
information storage and retrieval system, or translated into another language, without
prior written consent of Ericsson Austria GmbH, Vienna, Austria.
The information in this document is subject to alteration without prior notice.
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor
for incidental or consequential damages in connection with the furnishing,
performance or use of this material.
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BusinessPhone - Cordless DT310 / DT360 / DT368 BusinessPhone - Cordless DT310 / DT360 / DT368
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BusinessPhone - Cordless DT310 / DT360 / DT368
Cordless DT310 / DT360 / DT368
BusinessPhone Communication Platform
Welcome to the User Guide for the Cordless DT310, DT360 and DT368 phones in the
BusinessPhone Communication Platform from Ericsson. The BusinessPhone
Communication Platform consists of:
• BusinessPhone 250
• BusinessPhone 50
• BusinessPhone 128i
The features described in this User Guide are related to version 5.1 of the BusinessPhone
Communication Platform. Some might not work in earlier versions of the system and/or
might be protected by a hardware dongle that has to be bought separately.
The DT310, DT360 and DT368 Cordless telephones are DECT (Digital Enhanced
Cordless Telephony) business Cordless telephones and they comply to the Generic
Access Profiles (GAP), ensuring that they are compatible with and connectable to DECT
products from different manufacturers.
Your organisations premises is covered by a number of cells which forms the coverage area.
You can make and answer calls anywhere within this area, outside the area you will lose
contact with the system.
The User Guide describes the facilities of the BusinessPhone Communication Platform and the
Cordless telephones with a factory defaults programming. There may be some differences in the
way your phone is programmed. Please consult your system administrator if you need further
information.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/archive/manuals.shtml
Company coverage
Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this telephone, is in
conformity with the essential requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.
TABLE OF CONTENTS
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BusinessPhone - Cordless DT310 / DT360 / DT368
Table of Contents
page
Important ................................................................................5
Cordless - DT310 ....................................................................6
Cordless - DT360 ..................................................................10
Cordless - DT368 ..................................................................16
Outgoing calls ........................................................................22
During calls ............................................................................24
Call forwarding ......................................................................29
Information ............................................................................33
Internal messages ....................................................................37
Mailbox system ......................................................................42
Abbreviated numbers ..............................................................47
Group facilities ......................................................................51
Other useful facilities ..............................................................54
Security ..................................................................................60
Least Cost Routing ................................................................63
Phone book ............................................................................64
Adjustments............................................................................68
Installation..............................................................................69
Trouble shooting ....................................................................73
Glossary ..................................................................................75
Useful hints ............................................................................77
Index ......................................................................................78
Quick reference guide - DT310..............................................80
IMPORTANT
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BusinessPhone - Cordless DT310 / DT360 / DT368
GUIDELINES Consider these suggestions and guidelines to keep your
telephone in good shape and working properly.
Intrinsic safety The Cordless is not specified as intrinsically safe, so do not
use it in hazardous areas.
Battery handling The battery contains environmental polluting material.
If damaged, return it to a collecting point.
Cleaning Clean the Cordless only with a soft, water dampened cloth.
Using soap or any other cleaning materials may discolour or
damage the Cordless.
Treatment Do not expose the Cordless to direct sunlight for long
periods. Keep the Cordless away from excessive heat and
moisture.
HOW TO USE THIS
MANUAL Find out which Cordless telephone you have, and then read
the related ”Basics” section. This will give you a good basic
understanding about the specific Cordless you are using.
Note: To see which Cordless telephone you have, see your
Cordless above the right display corner.
The following sections describe the BusinessPhone functions
for all three Cordless telephones, which means that the keys
differ between the telephones.
Therefore, if the function procedure is the same on all three
telephones, the DT368 keys are displayed to describe the
function. See example below.
Example : The ”ON/MUTE”-key is different on all three telephone
types. It is displayed with the DT368-key.
Press shortly to mute the ringing or warning for
the moment
CORDLESS - DT310
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BusinessPhone - Cordless DT310 / DT360 / DT368
DESCRIPTION DT310
GENERAL This section gives you a short description of your DT310
Cordless telephone, how to switch on/off your Cordless and
how to answer and make calls.
Note: To see which Cordless telephone you have, see your
Cordless above the right display corner.
DESCRIPTION
CORDLESS DT310
Antenna
Earpiece
Microphone
Accessory Connector
Warning Light
(Ringing, Battery low,
exit cover area).
Battery
Control key
Activate functions
with blue text.
Keypad
Display (2 rows)
Display at rest.
See section ”Display info”.
On / Mute or Off
R-key
Control key
Redial the last number.
Control key
Put your Cordless
on or off hook.
Control key
Memory: Recall a number
from memory.
Prog: Store a number in
memory, confirm.
Volume Down
On hook: lower ringer
volume.
Off hook: lower earpiece
volume.
Volume Up
On hook: raise ringer
volume.
Off hook: raise earpiece
volume.
CORDLESS - DT310
Display info The display gives you visual feedback on the current status
by showing different statuses, visualised by icons.
The DT310 display
Display icons
Standby
On when your Cordless is locked to the system and flashes
when you are outside the coverage area.
Call
On when your Cordless is off hook and flashes during
ringing.
Battery
Flashes fast when the battery is low or being charged and is
on when charging is completed.
Ringer off
On when the ringer is suppressed or switched off.
Program
Flashes when you have to choose a short number key and is
on when entering a telephone number.
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BusinessPhone - Cordless DT310 / DT360 / DT368
CORDLESS - DT310
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BusinessPhone - Cordless DT310 / DT360 / DT368
SWITCHING ON/OFF
THE PORTABLE
Switch on the DT310
Press until the display lights up
If the Cordless does not switch on or the battery icon starts
flashing, the battery is low. Charge the battery. While
charging, you can use your Cordless normally.
Switch off the DT310 Note: During calls, you cannot switch off your telephone.
Press
Press
The display turns blank and your Cordless is switched off.
CORDLESS - DT310
ANSWER CALLS A ringing signal indicates an incoming call. The ringing type
tells you whether the call is an internal, external or call-back
call.
Press to answer
If the Cordless rings at an inconvenient moment:
Press to suppress the ringing for the moment
Note: Calls can be answered at any time, no matter if you are
programming, or keying in a number etc.
End the call
Press
MAKE CALLS How to make internal and external calls.
Press
Dial tone. The call icon shows that the Cordless is off hook.
Enter the telephone number
Press to end the call
Note: If you receive a call while keying in the number, simply
press hook to answer. You can make your calls faster by using
abbreviated numbers.
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BusinessPhone - Cordless DT310 / DT360 / DT368
CORDLESS - DT360
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BusinessPhone - Cordless DT310 / DT360 / DT368
DESCRIPTION DT360
GENERAL This section gives you a short description of your DT360
Cordless telephone, how to switch on/off your Cordless and
how to answer and make calls.
Note: To see which Cordless telephone you have, see your
Cordless above the right display corner.
DESCRIPTION
CORDLESS DT360
Antenna
Earpiece
Microphone
Accessory Connector
Warning Light
(Ringing, Battery low,
exit cover area)
Control key
Scroll down through menus,
name list.
Move right in choices.
Space when editing text.
Pause when entering
telephone number.
Keypad
CCaallllNN aammee
888888
Display (3 rows)
Display at rest, 888 is (your)
extension number.
See section ”Display info”.
On / Mute
R-key
Control key
Return to main menu,
cancel/reject
Control key
Answer call/end call,
access menu, accept.
Control key
Scroll up through menus or
name list.
Move left in choices.
Backspace when editing text.
Battery
Volume Down
On hook: lower ringer
volume.
Off hook: lower earpiece
volume.
Volume Up
On hook: raise ringer
volume.
Off hook: raise earpiece
volume.
CORDLESS - DT360
Display info The display gives you visual feedback on all actions that you
perform, and also textual warnings. The upper two rows are
text rows (12 possible characters in each row), showing
menus that you can access, names and numbers that you edit
or dial, your phone id etc. The lower row displays different
statuses, visualised by icons.
The DT360 display
Signs in the text rows
Menu pointer
Shows the menu that can be accessed by pressing yes.
Key sign
Indicates that the name displayed is part of the fixed phone
book and cannot be edited.
Number too long for display
There are more digits to the left.
Dash
Indicates that a pause is programmed in the telephone number.
Ringer Melody
Is an option you can choose from the Ringer Tones menu, to
compose your own Ringing Melody. In other menus it marks
a phone number as already called.
Exclamation Mark
Marks an unread entry in an entry list.
!
–
<
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BusinessPhone - Cordless DT310 / DT360 / DT368
CORDLESS - DT360
12
BusinessPhone - Cordless DT310 / DT360 / DT368
Display icons
Standby
On when your Cordless is locked to the system and flashes
when you are outside the coverage area.
Call
On when your Cordless is off hook and flashes during
dialling and ringing.
Ringer off
On when the ringer is suppressed or switched off.
Message
Message received. Only available if your Cordless supports
“message waiting” or “page messaging”.
Battery gauge
Flashes fast when the battery is being charged and is on
when charging is completed. Indicates the amount of talk
and standby time left:
100% left
75% left
50% left
25% left
Additional display
features Depending on which Cordless you have and which network
you are connected to, additional display features are available.
For example displaying of date, time and the number of an
incoming call.
Ask your system administrator if you require additional
display features.
CORDLESS - DT360
SWITCHING ON/OFF
THE PORTABLE
Switch on the DT360
Press until the display lights up
If the Cordless does not switch on or the battery icon starts
flashing, the battery is low. Charge the battery. While
charging, you can use your Cordless normally.
Note: If the signal strength icon is off and the message
”
NoSystem” is displayed you cannot make or answer calls.
Switch off the DT360 Note: During calls, you cannot switch off your telephone.
Press until ”
PPoowweerrOOffff
” is selected
Press
The display turns blank and your Cordless is switched off.
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BusinessPhone - Cordless DT310 / DT360 / DT368
CORDLESS - DT360
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BusinessPhone - Cordless DT310 / DT360 / DT368
ANSWER CALLS A ringing signal indicates an incoming call. The ringing type
tells you whether the call is an internal, external or call-back
call and the display indicates an incoming call.
Display example:
Press to answer
If the Cordless rings at an inconvenient moment:
Press to suppress the ringing for the moment
Note: Calls can be answered at any time, no matter if you are
programming, or keying in a number etc.
End the call
Press
IInnttee rrnn..CC aallll
44773366
CORDLESS - DT360
MAKE CALLS How to make internal and external calls.
Enter the telephone number and press
Your Cordless will go off hook and dial the number. On the
display ”
EndCall” is shown, this being your next choice.
Press to end the call
Note:
- Correct a wrong entry by pressing the up key.
- If you decide not to make the call while keying in the
number, press ”no” to stop.
- If you receive a call while keying in the number, simply
press yes to answer.
- You can make your calls faster by using abbreviated
numbers or dial-by-name.
Off Hook If you prefer to dial a number off hook:
Press until ”
OOffffHHooookk
” is selected
Press to confirm
Dial tone.
Key your number on-line
EEnnddCC aallll
00665544 332211
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BusinessPhone - Cordless DT310 / DT360 / DT368
CORDLESS - DT368
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BusinessPhone - Cordless DT310 / DT360 / DT368
DESCRIPTION DT368
GENERAL This section gives you a short description of your DT368
Cordless telephone, how to switch on/off your Cordless and
how to answer and make calls.
Note: To see which Cordless telephone you have, see your
Cordless above the right display corner.
DESCRIPTION
CORDLESS DT368
Antenna
Earpiece
Volume Down
On hook: lower ringer
volume.
Off hook: lower earpiece
volume.
Volume Up
On hook: raise ringer
volume.
Off hook: raise earpiece
volume.
Microphone
Accessory Connector
Warning Light
(Ringing, Battery low,
exit cover area)
Control key
Scroll down through menus,
name list.
Move right in choices.
Space when editing text.
Pause when entering
telephone number.
Keypad
PPrriivv aa ttee 88 8888
1155::3377
Display (3 rows)
Display at rest, 888 is (your)
extension number.
See section ”Display info”.
On/Mute / Off
Switch phone on / Switch
phone off (pressed for two
seconds).
When phone is on and
shortly pressed: ringer/
warning sound off.
During call: microphone off.
During call and warning:
warning sound off.
R-key
Put call on hold (inquiry),
take call off hold.
Control key (On hook/No)
End call, one menu back,
cancel/reject
Control key (Off hook/Yes)
Answer call, accept.
Control key
Scroll up through menus or
name list.
Move left in choices.
Backspace when editing text.
Battery
CORDLESS - DT368
Display info The display gives you visual feedback on all actions that you
perform, and also textual warnings. The upper two rows are
text rows (12 possible characters in each row), showing
menus that you can access, names and numbers that you edit
or dial, your phone id etc.
The lower row displays different statuses, visualised by icons.
The DT368 display
Signs in the text rows
Menu pointer
Shows the menu that can be accessed by pressing yes.
Key sign
Indicates that the name displayed is part of the fixed phone
book and cannot be edited.
Number too long for display
There are more digits to the left.
Dash
Indicates that a pause is programmed in the telephone number.
Ringer Melody
Is an option you can choose from the Ringer Tones menu, to
compose your own Ringing Melody. In other menus it marks
a phone number as already called.
Exclamation Mark
Marks an unread entry in an entry list.
!
–
<
17
BusinessPhone - Cordless DT310 / DT360 / DT368
CORDLESS - DT368
18
BusinessPhone - Cordless DT310 / DT360 / DT368
Display icons
Signal strength
On when your Cordless is locked to the system. The bars
indicate reception quality. Four bars indicate optimal reception.
Ringer off
On when the ringer is suppressed or switched off.
Message
Message received.
Call
On when your Cordless is off hook and flashes during
ringing.
Battery gauge
The battery cells are flashing sequentially when the battery is
being charged and is on when charging is completed.
Indicates the amount of talk and standby time left.
Battery low! Charge battery
When the icon is flashing the battery is low. Four squares
indicate a fully charged battery.
Additional display
features Depending on which Cordless you have and which network
you are connected to, additional display features are available.
For example displaying of date, time and the number of an
incoming call.
Ask your system administrator if you require additional
display features.
CORDLESS - DT368
SWITCHING ON/OFF
THE PORTABLE
Switch on the DT368
Press until the display lights up
If the Cordless does not switch on or the battery icon starts
flashing, the battery is low. Charge the battery. While
charging, you can use your Cordless normally.
Note: If the signal strength icon is off and the message
”
NoSystem” is displayed you cannot make or answer calls.
Switch off the DT368 Note: During calls, you cannot switch off your telephone.
Press
The display turns blank and your Cordless is switched off.
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BusinessPhone - Cordless DT310 / DT360 / DT368
CORDLESS - DT368
20
BusinessPhone - Cordless DT310 / DT360 / DT368
ANSWER CALLS A ringing signal indicates an incoming call. The ringing type
tells you whether the call is an internal, external or call-back
call and the display indicates an incoming call.
Display example:
Press to answer
If the Cordless rings at an inconvenient moment:
Press to suppress the ringing for the moment
Note: Calls can be answered at any time, no matter if you are
programming, or keying in a number etc.
End the call
Press
>> IInntt eerrnn.. CCaallll
44773366
CORDLESS - DT368
MAKE CALLS How to make internal and external calls.
Enter the telephone number and press
Your Cordless will go off hook and dial the number. On the
display the duration time of the call is shown.
Press to end the call
Note:
- Correct a wrong entry by pressing the up key.
- If you decide not to make the call while keying in the
number, press ”no” to stop.
- If you receive a call while keying in the number, simply
press yes to answer.
- You can make your calls faster by using abbreviated
numbers or dial-by-name.
Off Hook If you prefer to dial a number off hook:
Press
Dial tone.
Key your number on-line
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BusinessPhone - Cordless DT310 / DT360 / DT368
OUTGOING CALLS
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BusinessPhone - Cordless DT310 / DT360 / DT368
OUTGOING CALLS
GENERAL Sometimes you make a call but the person isn´t available.
These functions will help you in your attempts to establish
contact with the called party.
LAST EXTERNAL
NUMBER REDIAL When you initiate an external call the system automatically
stores all the dialled digits, irrespective of whether the call
was successful or not.
Press to redial the saved number
REDIAL NUMBER
FROM LAST
DIALLED LIST Note: This chapter only applies to the DT360 and DT368 telephones.
The last ten (twenty on the DT368) dialled numbers are
memorised by your Cordless. You can redial one of these
numbers by selecting the number from the Last Dialled list.
Access ”
LLaassttDDiiaalllleedd
”
Scroll, select number and confirm
A number marked with “!” means new number. You can
store numbers permanently by adding them to your phone
book, see section ”Phonebook”.
Note: The Last Dialled list will be cleared if the power of your
Cordless is lost.
LastDialled
OUTGOING CALLS
AUTOMATIC
CALL-BACK You call an extension and receive busy tone or get no answer.
Press and go ”on hook”
Verification tone. You are called back if the extension finishes
the ongoing call or the next time the extension finishes a new
call. You have to answer within eight seconds otherwise the
call-back service is cancelled.
BUSY EXTENSION You call an extension and receive busy tone.
Camp-on You can notify a busy extension of your call by a muted
ringing call (if this function is allowed).
Press to camp-on
Keep the handset off hook. When the called extension
replaces the handset, it will be called automatically.
Note: If you receive the busy tone again, the desired extension
does not allow camp-on.
Intrusion You can intrude on an ongoing call on a busy extension
(if this function is allowed).
Press to intrude
Intrusion tone is heard and a three-party call is established.
When the called extension replaces the handset and you keep
off hook, the called extension will be recalled automatically.
Note: If you still hear the busy tone, then your extension does not
have the authority to intrude or the desired extension is protected
against intrusion.
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BusinessPhone - Cordless DT310 / DT360 / DT368
DURING CALLS
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BusinessPhone - Cordless DT310 / DT360 / DT368
DURING CALLS
GENERAL This BusinessPhone Communication Platform allows you to
handle calls in many different ways. You can make an
inquiry, transfer the call, create a conference, mute the
microphone and ringer, change the dial mode or put the call
on hold to perform other tasks.
TRANSFER
AND INQUIRY You have an ongoing internal or external conversation and
you want to transfer the ongoing call.
Press to put the current call on hold
Dial tone.
Call the third party
You can transfer the call before answer or wait for answer.
Note: Make sure, that you are connected to the desired party.
Please read the notes and warnings in section ”Useful hints”.
Press to return to your caller
or
Go ”on hook” to transfer the call
Note: Sometimes the ”R”-key must be pressed twice.
Whether you can put internal calls on hold or transfer calls to
external lines depends on your PBX. Consult your system
administrator.
Transfer to a busy
extension You can even transfer calls to busy extensions. The other party
will hear a muted signal (camp-on), and the call will be
extended, as soon as the ongoing call is terminated (if campon is allowed).
DURING CALLS
Call-back You are called back, if you have transferred an external call and
the other extension has not answered the call within a certain
time. Your telephone will ring again.
Inquiry via the
phone book on
DT360 and DT368 If you don’t know the number by heart, you can make an
inquiry to a second party in the phone book during a call.
Access ”
RR((iinnqquuiirryy))
”
Access ”
CCaallllNNaammee
” and search for second party
Confirm name when found
The Cordless puts the call on hold and dials the second
party.
Press to return to your caller
Note: When the second party answers, you can switch
between the calls.
or
Go ”on hook” to transfer the call
R(inquiry)
CallName
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BusinessPhone - Cordless DT310 / DT360 / DT368
DURING CALLS
26
BusinessPhone - Cordless DT310 / DT360 / DT368
CONFERENCE You have a conversation and you want to establish a
telephone conference.
Press
Dial tone.
Call the third party
Press to establish a three party conference
Now you have established a three party conference. To mark
the conference, all conference members will hear a periodical
conference tone.
Repeat the procedure to include other persons to
the conference
In this way, you can include up to six parties in a
conversation. How many of them can be external callers
depends on the programming of the system.
End the call to leave the conference
MUTE MICROPHONE To mute the microphone, during an ongoing conversation:
Press and hold
The caller will not hear the conversation in your room.
or
Press shortly, to turn the microphone off
Short pulse sounds confirm that the microphone is off.
Press again, to turn the microphone on
Note: It is advised to use this feature instead of putting a call on
hold. A call on hold may be diverted to your operator,
directly or after some time.
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