Ergo Elite 2 User Manual

Ergo Elite 2

User's Manual

www.ergo.co.uk

Ergo Elite 2 User Manual
Third Edition
ã1998-2000 Ergo Computing UK Ltd

Page II

Elite 2 User's Manual

Dear Customer,

Thank you for purchasing Ergo’s latest state-of-the-art Multimedia notebook
computer!

You are now in possession of one of the most powerful, feature-rich and expandable
notebooks ever made. We encourage you to read this manual and familiarize yourself
with all the capabilities that your machine has to offer. For those of you who just cannot
wait to get started, please take time to read the Safety Instructions at the very beginning
of this manual, the Overview in this chapter, the basic operations in Chapter 2, and
Configuring Your System as explained in Chapter 11. Then you can go ahead and get
started with your new Elite 2!

If you have any difficulties with your Elite 2, and you cannot find the solution within
this manual, please take advantage of your free lifetime telephone support. Our
qualified engineers are here to help you - use them !! We also have a comprehensive
website which contains all the latest drivers for all Ergo products
(http://www.ergo.co.uk)

Contact Details:-

Ergo Computing UK Ltd
Unit 7 Wheatcroft Business Park
Edwalton, Nottingham NG12 4DG

Tel: [phone] Fax: [phone]
email: [e-mail]

Yours faithfully,

Managing Director
Ergo Computing UK Ltd

Page III

Elite 2 User's Manual

NOTICE

Specifications and information found in this manual are subject to change
without notice. Any changes therefore will be incorporated in future
editions. Ergo Computing assumes no responsibility for errors or
omissions in this document.

TRADEMARKS

MS-DOS, Windows 95, Windows 98, Windows NT and Windows
2000 are trademarks of Microsoft Corporation.

Pentium® is a trademark of Intel Corporation.

Sound Blaster Pro is a trademark of Creative Technology Ltd.

Other trademarks are properties of their respective owners.

Page IV

Elite 2 User's Manual

SAFETY INSTRUCTIONS

l. Please read these safety instructions carefully.

2. Please keep this User's Manual for future reference.

3. Please disconnect this equipment from AC outlet before cleaning. DO NOT
use liquid or sprayed detergent for cleaning. Use a clean moistened cloth.

4. The wall socket used should be positioned near the equipment and should be
easily accessible.

5. Please keep this equipment free from humidity.

6. Place the equipment on a reliable surface at all times. A drop or fall can
cause severe damage.

7. The openings on the enclosure are for air ventilation and are designed to
protect the equipment from overheating. DO NOT COVER THE
VENTILATION OPENINGS.

8. Verify the voltage of the power source before connecting the unit to any
power outlet.

9. DO NOT step on or place anything over the power cord.

10. All cautions and warnings on the equipment should be noted.

11. WARNING! If the equipment is not used for a long period of time,
disconnect the equipment from the power source to avoid damage from
power spikes.

12. NEVER pour any liquid into any openings; a fire or electrical shock is
possible.

13. For safety reasons; other than pre-designated ports and doors, the equipment
should be opened only by qualified service personnel.

Page V

Elite 2 User's Manual

14. If one of the following situations should arise, the equipment should be
checked by an authorized technician:

a. The power cord or plug is damaged.
b. Liquid has penetrated into the equipment.
c. The equipment has been exposed to excessive moisture.
d. The equipment does not work well or you can not get it to work

according to user's manual.
e. The equipment has been dropped or damaged.
f. The equipment has obvious signs of breakage.

15. DO NOT LEAVE THIS EQUIPMENT IN TEMPERATURES BELOW

-20ºC(-4ºF) OR ABOVE 60ºC(140ºF). IT MAY CAUSE DAMAGE TO
THE EQUIPMENT.

16. To reduce the risk of electrical shock, always ensure that the modem line is
disconnected from the telephone network while installing your system or
when opening the equipment’s enclosure.

17. Never install modem/telephone wiring during a lightning storm.

18. Never install modem/telephone jacks in wet locations unless the jack is
specially designed for wet locations.

19. Never touch non-insulated modem/telephone wires or terminals unless the
modem/telephone line has been disconnected at the network interface.

20. Use caution when installing or modifying modem/telephone lines.

21. Avoid using a modem/telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock from lightning.

Page VI

Elite 2 User's Manual

22. THE CD-ROM/DVD-ROM IN THIS NOTEBOOK EMPLOYS A LASER
SYSTEM.

CAUTION

a. To ensure proper use of this product, please read the relevant

instructions carefully and retain for future reference.
b. Should the unit ever require maintenance, contact your local dealer.
c. Use of controls, adjustments or the performance of procedures other

than those specified may result in hazardous radiation exposure.
d. To prevent direct exposure to Laser Beam, do no try to open the

enclosure.

The internal CD-ROM/DVD-ROM drive is classified as a CLASS 1 LASER
PRODUCT. These labels are located on the outside of the CD-ROM/DVD­ROM drive:

CLASS 1 LASER PRODUCT

KLASSE 1 LASER PRODUKT

Page VII

Standards

The following standards are adopted throughout this manual:

• Boldface type is used to highlight important information in this

document.

• The messages which appear on the Notebook screen will be boxed

when they are referenced.

Elite 2 User's Manual

• Where extra caution is called for, the information will be boxed in a dark

frame preceded by "Note:" or "Warning:"

• Usually after performing a step-by-step instruction, you will be asked to:

Press the Esc key

Which means you should press the
hand corner of the keyboard.

key located at the upper left-

Page VIII

Elite 2 User's Manual

FCC NOTICE

This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to part 15 of the FCC Rules. These limitations are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

• Consult Technical Support or a Radio/TV technician for help.

A shielded-type power cord is required in order to meet FCC emission limits and also to
prevent interference to the nearby radio and TV reception. It is essential that only the
supplied power cord be used.

Use only shielded I/O cables to connect I/O devices to this equipment. You are
cautioned that changes or modifications not expressly approved by the party responsible
for compliance could void your authority to operate the equipment.

Page IX

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Elite 2 User's Manual

Page X

Elite 2 User's Manual Contents

CONTENTS

CHAPTER 1 INTRODUCTION ...................................................... 1-1

1.1 STANDARD FEATURES ........................................................................................1-2

1.2 S

CHAPTER 2 BEFORE YOU BEGIN ............................................... 2-1

2.1 CHECKING WHAT YOU RECEIVED......................................................................2-1

2.2 E

2.3 T

2.4 T

PECIAL FEATURES ............................................................................................1-6

XAMINING YOUR COMPUTER ...........................................................................2-2

HE THREE POWER LEDS ..................................................................................2-5

HE FIVE SYSTEM LEDS ....................................................................................2-6

CHAPTER 3 KEYBOARD................................................................ 3-1

3.1 GENERAL VIEW ..................................................................................................3-2

3.2 T

3.3 O

HE EMBEDDED NUMERIC KEYPAD ...................................................................3-3

THER KEYS......................................................................................................3-3

CHAPTER 4 FDD/HDD DRIVES..................................................... 4-1

4.1 THE FLOPPY DISKETTE DRIVE (FDD) ................................................................4-1

4.2 R

4.3 R

EMOVAL HARD DISK DRIVE (HDD).................................................................4-2

EMOVING THE HARD DISK DRIVE ....................................................................4-3

CHAPTER 5 THE LCD SCREEN .................................................... 5-1

5.1 ADJUSTING SCREEN BRIGHTNESS .......................................................................5-1

5.2 LCD

5.3 R

TO CRT TO SIMULTANEOUS DISPLAY .......................................................5-1

ESOLUTIONS AND COLORS ...............................................................................5-2

CHAPTER 6 BATTERIES ................................................................ 6-1

6.1 BATTERY PACKS ................................................................................................6-1

6.2 B

6.3 R

6.4 Q

ATTERY SLOTS.................................................................................................6-1

ECHARGING THE BATTERY PACKS ...................................................................6-2

UESTIONS AND ANSWERS: ...............................................................................6-2

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Contents Elite 2 User's Manual

6.5 BATTERY BUTTON, LEDS AND ALARM..............................................................6-4

6.6 B

6.7 P

6.8 R

6.9 R

6.10 I

ATTERY MAINTENANCE ...................................................................................6-5

OWER CONSUMPTION .......................................................................................6-6

EDUCING POWER CONSUMPTION......................................................................6-7

EMOVING BATTERY PACK IN SLOT A...............................................................6-9

NSERTING BATTERY PACK IN SLOT B..............................................................6-10

CHAPTER 7 MEMORY.................................................................... 7-1

CHAPTER 8 THE CD/DVD ROM DRIVE...................................... 8-1

8.1 THE CD/DVD-ROM DRIVE PANEL ...................................................................8-1

8.2 DISC L

8.3 ROM D

OADING/EJECTION..................................................................................8-2

ISC MAINTENANCE ................................................................................8-3

CHAPTER 9 PERIPHERALS........................................................... 9-1

9.1 PS/2 KEYBOARD CONNECTOR............................................................................9-1

9.2 P

9.3 COM P

9.4 USB C

9.5 VGA C

9.6 TV-O

9.7 A

9.8 PCMCIA P

9.9 FIR P

ARALLEL PORT .................................................................................................9-1

ORT ........................................................................................................9-1

ONNECTOR ..............................................................................................9-2

ONNECTOR .............................................................................................9-2

UT CONNECTOR ........................................................................................9-2

UDIO JACKS AND VOLUME BUTTON.................................................................9-2

ORT ..................................................................................................9-3

ORT ...........................................................................................................9-3

CHAPTER 10 THE CD-ROM DISC .............................................. 10-1

10.1 DOS UTILITIES .............................................................................................10-1

10.2 W

10.3 W

10.4 W

INDOWS 95/98 DRIVERS ............................................................................10-2

INDOWS NT 4.0 DRIVERS.........................................................................10-2

INDOWS NT 2000 DRIVERS...................................................................10-2

Page XII

Elite 2 User's Manual Contents

CHAPTER 11 CONFIGURING YOUR SYSTEM........................ 11-1

11.1 CONFIGURATION SOFTWARE ..........................................................................11-1

11.2 R

11.3 S

11.4 A

11.5 P

11.6 P

11.7 C

11.8 A

11.9 S

11.10 E

UNNING THE SETUP UTILITY........................................................................11-2

TANDARD CMOS SETUP ..............................................................................11-3

DVANCED CMOS SETUP .............................................................................11-5

OWER MANAGEMENT SETUP ........................................................................11-7

ERIPHERAL SETUP ......................................................................................11-10

HANGE USER PASSWORD ...........................................................................11-11

UTO CONFIGURATION WITH OPTIMAL SETTINGS........................................11-11

AVE SETTINGS AND EXIT............................................................................11-11

XIT WITHOUT SAVING................................................................................11-11

APPENDIX A - CONNECTORS AND PIN ASSIGNMENTS..... A-1

APPENDIX B - HOT-KEYS .......................................................... B-1

APPENDIX C - GLOSSARY.......................................................... C-1

APPENDIX D - TROUBLESHOOTING GUIDE......................... D-1

APPENDIX E - PORT REPLICATOR......................................... E-1

APPENDIX F - MODEM INFORMATION .................................F-1

APPENDIX G - WARRANTY INFORMATION ......................... G-1

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Contents Elite 2 User's Manual

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Page XIV

Elite 2 User's Manual Introduction

Chapter 1 Introduction

Overview

Internally, the Elite 2 uses the Intel’s latest generation of Intel Mobile Pentium®
processors, and high speed PCI/Host-Bridge interface. Together with its powerful ATI
video system, advanced audio chip, and MPEG II playback ability, this notebook is an
ideal choice for today’s multimedia intensive applications. Externally, the Elite 2
provides a wide choice of external ports and connectivity; such as two PCMCIA
sockets, two USB ports, Fast Infrared Port, internal fax/modem (optional), external
CRT, Television (NTSC/PAL), and many others. This will definitely make the life of a
traveling executive a lot easier, off-site, at home, and in the office.

With the Elite 2, upgrades have never been easier. The machine supports a range of
Intel Pentium® II, Celeron® and Pentium® III processors running at speeds from
300Mhz to 700Mhz. System memory is easily upgradeable from 32MB to 256MB. The
hard disk system can handle most of the 12.7mm IDE industry standard drives, giving
you virtually unlimited storage capability.

Battery life (or more appropriately the duration of which the machine may function
without an AC outlet) is an important issue. Knowing this, we have not simply
incorporated the latest Advanced Power Management (APM) for energy saving, we
have also decided to add a second battery (optional) to further boost your portable
operating time when an AC outlet is not available.

While we hope that this overview has made you aware of some the most exciting
features of your new computer, there is still much more to the Elite 2. The remainder of
this manual is dedicated to helping you get the most out of your new Elite 2 notebook
computer. Please read each chapter carefully and we recommend you to explore each of
the explained functions.

Now, read on to find out more about what the amazing Elite 2 can do for you!

Page 1-1

Introduction Elite 2 User's Manual

1.1 Standard Features

SYSTEM

• Intel Celeron®, Pentium® II or Pentium® III. Microprocessor is upgradeable via

IMM (Intel Mobile Module) with MMC2 (Mobile Module Connector 2).

• The IMM module contains an internal (CPU embedded) 32KB L1 cache memory,

and 128k (Celeron) or 256K (Pentium II/III) L2 cache.

• 32MB SDRAM expandable to 256MB, in increments of 16MB, 32MB, or 64MB.

• 256KB Flash ROM containing user upgradeable system BIOS.

• ROM BIOS and Video BIOS shadowing for superior performance.

• Removable Hard Disk drive.

DISPLAY

• AGP Local Bus, and embedded 8MB SGRAM for superior performance.

• LCD only, CRT only, TV only, TV/CRT simultaneous, and LCD/CRT

simultaneous.

• The LCD can display 12.1” 800x600 (SVGA) resolution; or 14.1” 1024x768

(XGA) resolution; Video CRT output can display 640x480, 800x600, and
1024x768 resolution; Video TV output support PAL and NTSC standard.

• LCD physical screen size is either 12.1”, 13.3” or 14.1”.

• LCD will automatically shut down when system enters Suspend-To-DRAM mode.

Page 1-2

Elite 2 User's Manual Introduction

STORAGE DEVICE

• Upgradeable hard disk subsystem: 4.1GB, 6GB, 10GB and 18GB Ultra DMA.

• Industry standard 3.5 inch 1.44MB floppy disk drive.

ROM DRIVE

• Support 24x (max) CD-ROM, or 2x DVD-ROM.

KEYBOARD

• 87 full keys, with 2 Win95 keys, an embedded numerical keypad, indicators for

CapsLock and NumLock.

• External PS/2 keyboard connector located on the rear.

CONNECTIVITY and EXPANSION

• Built-in TouchPad, IBM PS/2 mouse compatible.

• One serial D-type 9-pin COM1 connector.

• One 6-pin mini DIN external keyboard, or PS/2 mouse connector.

• One 15-pin D-type connector for external VGA monitor support.

• One parallel port 25-pin D-type for printer, or pocket LAN. High-speed bi-

directional port under either hardware or software control (EPP/ECP compliance).

• Two type 2 PCMCIA slots.

• Two USB connectors.

• One Audio Line In connector.

• One Audio Line Out connector.

• One Earphone connector.

• One External Microphone In connector (mono).

Page 1-3

Introduction Elite 2 User's Manual

• One TV-out RCA jack (PAL/NTSC).

• FIR port for wireless InfraRed connections (IrDA Compliance).

• One Modem socket for Internal V90 Fax/Modem Module.

POWER

• Two battery slots to support Lithium Ion (Li-Ion) battery packs.

• Offline battery charging time for one Li-Ion, or NiMH battery pack of around two

hours.

• Full range 100 to 240V auto-switching International AC adapter .

PHYSICAL

Weight (TFT colour) : 3.1 kg including one Li-Ion battery pack.
Length : 320.0 mm
Width : 255.0 mm
Height (DSTN, TFT colour) : 38 - 44 mm

Note: Weight and height might change due to different configurations and model

variations.

ENVIRONMENT

Operating Temperature : 10°C to 35°C (50 to 95°F)
Non-Operating Temperature : -20°C to 60°C (-4° F to 140°F)
Humidity : 20 to 80% non-condensing
Shock : 5G operating, 60G non-operating
Vibration : 3-200Hz @ 1.0G operating

: 3-200Hz @ 1.5G non-operating

Page 1-4

Elite 2 User's Manual Introduction

Warning: Do not expose your Elite 2 to excessive heat or coldness (frost). Do

no drop, spill fluids or open the exterior of the case. This can damage
the Elite 2 and void the warranty.

OPTIONS

• Standard SDRAM S.O. DIMM self-refresh 32/64/128MB Memory Modules for

expansion from 32MB up to 256MB.

• Additional Battery Pack - Lithium Ion.

• Port Replicator.

• Internal Fax/Modem. (K56Flex/V90 compatible)

Note: Please contact your supplier for upgrade/option pricing and

availability.

Page 1-5

Introduction Elite 2 User's Manual

1.2 Special Features

Power Management

• Power Saving can be switched to Customized or Disabled in the BIOS Setup.

• System will enter Suspend-to-DRAM mode (with the LCD panel automatically

turned off), when the cover is closed.

• Advanced Power Management (APM) and ACPI support.

• Depending on user’s setup, system enters Suspend Mode (Suspend-To-

DRAM or Suspend-To-Disk) when no device activity occurs after an user
selected time duration.

• In Suspend-To-DRAM mode, all major devices and components (including

VGA controller and LCD panel) are shutdown to save energy.

• In Suspend-To-Disk mode, system is completely shutdown for energy saving.

Low Battery Activity allow system to save memory contents and system
activities into a Suspend-To-Disk file (refer to Chapter 10). When you power
on the system again, the system will return to exactly where you left off.

Memory Expansion

System Memory, upgradeable from 32MB to 256MB. For more information, refer to
Chapter 7.

Hot Keys

Please see Appendix B for all available Hot Key functions; such as Contrast and
Brightness adjustment, and Suspend-To-DRAM and Suspend-To-Disk etc.

Page 1-6

Elite 2 User's Manual Introduction

TouchPad

The TouchPad is conveniently located, making it easily accessible to both left and right
handed people. There are two buttons at the bottom of the TouchPad, emulating the
right and left mouse buttons. Use your finger as a mouse pointer to draw lines or point
to an item as needed. Double click (tap) on the TouchPad to simulate mouse button
clicking.

Note: You are advised to clean your TouchPad with a dry cloth in a regular basis.

Grease, dirt, and moisture on the TouchPad can lead to abnormal mouse
operations.

PCMCIA

The PCMCIA card system provides many expansion possibilities for your Elite 2.
Many cards are available today such as: Fax/Modems, Network Adapter, and SCSI
Adapters. The PCMCIA unit in your Elite 2 provides connections to two Type II (5mm
height).

SOUND SYSTEM

This internal sound card provides you 16-bit CD-quality stereo sound, and it is Sound
Blaster Pro compatible. The Elite 2 includes built-in stereo speakers, microphone, and
connectors for line-in, microphone-in, and speaker.

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Introduction Elite 2 User's Manual

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Page 1-8

Elite 2 User's Manual Before You Begin

Chapter 2 Before You Begin

Please read this section before you start using your computer.

2.1 Checking What You Received

Your Elite 2 packaging should contain the following items:

a) The notebook

b) AC Adapter

c) AC Power Cord

d) CD-ROM Disc (for Drivers/

a)

USER'S MANUAL

b) c) d) e) f) g)

Utilities)

e) Battery Pack

f) Battery Holder for Slot B
(provided with second battery)

g) User’s Manual

Note: You should keep the original factory carton and packing materials in case

you need to ship the unit back for servicing.

Page 2-1

Before You Begin Elite 2 User's Manual

2.2 Examining Your Computer

Before you start using your computer, you need to get acquainted with your Elite 2's
main features and interfaces:

Cover
Locks

Microphone

TouchPad

Volume

Button

The Three
Power LEDs

LCD Screen

The Five
System LEDs

Power Switch

Cover
Switch

Primary Battery
Pack (A)

Page 2-2

FIR

PCMCIA lock
releases

Right Speaker

Two PCMCIA Ports

CD-ROM (or DVD-ROM) Drive

A Panoramic View of the Elite 2

Elite 2 User's Manual Before You Begin

Kensington USB USB Kensington
Lock Port Port Lock

External Printer COM1 Hard Disk Drive Port VGA TV Out
Keyboard, or Port Port Replicator Port RCA Jack
PS/2 Mouse

Rear View

Heat
DC in Venting Line In Earphone Cover Latch
Grill

Phone (Modem) Floppy MIC In Line Out Speaker
Jack Diskette Drive (Mono only)

View of the Left Panel

Page 2-3

Before You Begin Elite 2 User's Manual

Cover Latch PCMCIA Ports FIR

Emergency
Speaker CD-ROM (or Eject PCMCIA
DVD) Drive Ejector

View of the Right Panel

Page 2-4

Elite 2 User's Manual Before You Begin

2.3 The Three Power LEDs

The Power On LED

This LED should be lit when the Elite 2 is powered on.

The Primary Battery Pack (A) LED

• This LED will be lit red when this battery pack is being

recharged.

• This LED will be lit green when the Elite 2 is powered by this

battery pack (discharged).

The Secondary Battery Pack (B) LED

• This LED will be lit red when this battery pack is being

recharged.

• This LED will be lit green when the Elite 2 is powered by this

battery pack (discharged).

Note: The Three LEDs are located on the lower part of the LCD panel, between

the panel’s left and right hinges. For exact location, please refer to the

Panoramic View diagram in Chapter 2.2. For more information on batteries,

please refer to Chapter 6.

Page 2-5

Before You Begin Elite 2 User's Manual

2.4 The Five System LEDs

The FDD LED

This LED should be lit when the Elite 2 is accessing the FDD.

The HDD LED

This LED should be lit when the Elite 2 is accessing the HDD drive.

The CD-ROM/DVD-ROM LED

This LED should be lit when the Elite 2 is accessing the CD-ROM, or
DVD-ROM drive.

The CAPS LOCK LED

This LED should be lit when the keyboard is in Caps Lock mode. In
this mode, all characters you type are in upper case.

The NUM LOCK LED

This LED should be lit when the keyboard is in Num Lock mode. In
this mode, all the embedded numeric keypad can be used.

Note: The Five System LEDs are located between the LCD panel and the

keyboard. For exact location, please refer to the Panoramic View diagram in

Chapter 2.2.

Page 2-6

Elite 2 User's Manual Keyboard

Chapter 3 Keyboard

The Elite 2 features an enhanced keyboard that incorporates the functions of a full­featured desktop keyboard. An embedded numeric keypad, accessed via the NumLock
key is included. The screen control keys are conveniently located near the right side and
lower right corner of the keyboard.

Ergo Elite 2 - UK Keyboard Layout

Page 3-1

Keyboard Elite 2 User's Manual

3.1 General View

The keyboard has a total of 87 key, with 2 x Win95 keys . Some keys have multiple
symbols on them. Their functions can be accessed via different key combinations:

Example:

To access the “0”, press the key only.
To access the “)”, press shift and the key.

F1 to F12 keys are Function Keys

To access the “*”, press NumLock first, then press the key.

CapsLock Key:

When the CapsLock indicator light is on, the letters are typed in upper-case. When the
CapsLock indicator light is off, all letters are typed in lower-case.

Print Screen Key:

By pressing the PrintScreen key, the characters or text shown on the screen will be
printed on your printer.

Warning: Don't press the PrintScreen key unless a printer is connected to the

Elite 2.

Page 3-2

Elite 2 User's Manual Keyboard

3.2 The Embedded Numeric Keypad

The figure below shows the location of the embedded numeric keypad which can be
activated via the NumLock key.

The NumLock key which is located near the upper right corner of the keyboard is
printed in blue, and the keys on the embedded numeric keypad are also in blue.

3.3 Other Keys

The Fn Key:

The (Function) Fn key is located at the bottom-left corner of the keyboard. This key is
used to access the Elite 2 system “Hot Keys” or “function keys”. For example, to
change the system into a simultaneous video mode, you hold down the Fn key while
pressing the F2 (LCD/CRT) key.

For more information on the Fn or Hot Keys, see Appendix B.

Page 3-3

Keyboard Elite 2 User's Manual

The Ctrl (Control) Key:

Both Ctrl keys have the same function. Holding down the Ctrl key together with
another key can activate certain functions of an application program.

The Alt (Alternate) Key:

Both Alt keys have the same function. Holding down the Alt key together with another
key can activate certain functions of an application program.

The Win95 ( )Key:

This Win95 key has the same function as selecting the START icon in Win95.

The Win95 ( ) Key:

This Win95 key has the same function as clicking the right mouse button, when in
Win95. This key can activate certain functions of an application program.

The QuickLock Key:

The QuickLock key allows you to lock up the system from other people’s accessing by
pressing <Alt> <Ctrl> <Scroll Lk> keys simultaneously. When the system is in
QuickLock mode, the display screen would remain the same, except that the system
keyboard and touchpad would be locked; and the Num Lock LED (refer to Chapter

2.4) would flash on/off. To unlock, just enter the User Password and then press
<enter>. For detail on User Password, refer to Chapter 11.7.

Page 3-4

Elite 2 User's Manual FDD/LS120/HDD Drives

Chapter 4 FDD/ HDD Drives

Your Elite 2 comes with a industry standard 1.44MB Floppy Disk Drive (FDD) and a
Removable Hard Disk drive. Chapter 4.4 describes how the removable HDD can be
taken out.

4.1 The Floppy Diskette Drive (FDD)

The FDD is used to transfer data to and from your hard disk via 3.5 inch diskettes. It
can read and write files from both 720KB and 1.44MB (2HD) floppies formatted for
IBM compatible computers. In order to use a diskette for the first time, it needs to be
formatted; otherwise the computer cannot read or write to it.

Note:

Floppy drive

Eject button

The Left View of the Elite 2

By formatting a diskette, all information on the diskette will be lost!

Page 4-1

FDD/LS120/HDD Drives Elite 2 User's Manual

4.2 Removable Hard Disk Drive (HDD)

Your Elite 2 is equipped with a removable HDD. The HDD can easily be upgraded to
higher capacities. Your Elite 2 is compatible with most industry standard 12.7mm IDE
interface hard disk drives. Consult Ergo Computing (Tel: [phone]) for
more information.

When the Elite 2 is accessing the HDD, the HDD LED (Chapter 2.4) would be lit. The
hard disk will spin-down if there is no disk access for a user selected time duration (e.g.
two minutes). Disk accessing will wake the drive up, but reading or writing is only
enabled after the motor spins back to normal speed. “Spin up” needs about 6-9 seconds
to reach normal speed.

Note: CAUTION! Always keep a backup of your files on HDD to prevent data

loss.

Page 4-2

Elite 2 User's Manual FDD/LS120/HDD Drives

4.3 Removing the Hard Disk Drive

Your Hard disk drive is easily removable and can be replaced or upgraded. There are
many advantages to having more than one hard disk. For example, separate hard disk
for each person that uses the computer, or separate hard disks for different purposes.

Follow these steps to remove the hard disk drive.

• Make sure the system is powered off.

• Un-screw the screw on the door of the HDD as shown.

• Slide the HDD door down as indicated by arrow 2.

• Pull the HDD out as indicated by arrow 3.

Note: Reverse the above steps to install a hard disk drive. If you have just changed a

HDD, don’t forget to change the HDD type in the Setup Utility unless you
have the BIOS setup’s Pri Master set to Auto. For details, see Chapter 11.3.

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FDD/LS120/HDD Drives Elite 2 User's Manual

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Page 4-4

Elite 2 User's Manual The LCD Screen

Chapter 5 The LCD Screen

The Elite 2 has the following screen options: TFT (Active Matrix) with

resolution/colour in 800x600 (SVGA) and 1024x768 (XGA).

5.1 Adjusting Brightness

The Elite 2 uses "Hot Keys" to adjust brightness.

Brightness Control:

Press and hold down the Function key couple <Fn> <F9> together or <Fn> <F10>
together to adjust the Brightness.

5.2 LCD to CRT to Simultaneous Display

By pressing and holding down the Function key couple <Fn> <F2> together, you can
switch your display between LCD only, CRT only, TV only, TV/CRT simultaneous and
LCD/CRT simultaneous.

Note: When you switch your display from CRT Only to LCD/CRT

(simul), the following symptoms may occur:

- Depending on the size of your CRT, the size of the screen may be different from

(smaller/larger than) the size of the CRT displayable area.

- The display screen is off-centre.

The symptoms are caused by the lower CRT refresh rate when simul. display
is selected. If you want a better display, you should select CRT only.

Page 5-1

The LCD Screen Elite 2 User's Manual

5.3 Resolutions and Colours

TFT:
Depending on the different drivers under Windows, DOS or other operating systems;

you can have different resolutions with different fonts and colours.

CRT:

The resolutions on the CRT depends upon both the CRT and its driver program. The
VGA driver supplied can display up to 1024x768 (non-interlaced) under the MS
Windows environment.

Page 5-2

Elite 2 User's Manual Batteries

Chapter 6 Batteries

6.1 Battery Packs

The Ergo Elite 2 is supplied with one high energy rechargeable Lithium Ion (Li-Ion)
battery pack. In general, a fully charged battery pack can support around 2-3 hours of
operation. However, different configurations (CPU, HDD, Memory etc.) and system
utilization (especially I/O activities) can impact moibile operation time.

6.2 Battery Slots

Your Elite 2 supports dual battery operation. There are two battery slots:

- Slot A is located underneath the palm-rest between the left and right speakers.

- Slot B is located underneath the system unit.

Note: For detail on battery insertion and removal, please refer to Chapter 6.9 and

Chapter 6.10.

Page 6-1

Batteries Elite 2 User's Manual

6.3 Recharging the Battery Packs

Your Elite 2 supports both on-line and off-line recharge. Follow the procedure below to
recharge battery:

• Make sure the battery pack/s is/are installed in the Elite 2.

• Connect the AC Adapter to the Elite 2 and to an electrical outlet.

When a battery pack is being recharged, its battery LED (located right between the
LCD left and right hinges) should be lit red. For detail on the LEDs, please refer to
Chapter 2.3 and Chapter 2.4. While the Elite 2 is OFF, a depleted Li-Ion battery will
take around two hours to recharge.

Note: When you have two battery packs in the system, the battery pack in Slot A will

be recharged first. Upon completion of the Slot A battery pack, the system will
begin recharging the battery pack in Slot B.

6.4 Questions and Answers:

Q: I can feel the heat next to the TouchPad during recharge.

Is it normal?

A: The battery will generate heat during recharging and discharging. There is a

protection circuit inside the Elite 2 to prevent overheating.

Page 6-2

Elite 2 User's Manual Batteries

Q: My battery operation time isn't as long as it should be. Why?

A: The battery is heat sensitive and can only be charged to its maximum if the

battery and its environmental temperature is within 15-25°C (59-77°F). The
more the temperature deviates from this range during recharging, the less chance
there is for the battery to be fully charged. In order to recharge the pack to its full
capacity, users are requested to cool down the unit by unplugging the AC
Adapter. Wait until it is cooled down, then plug in the AC Adapter to start
recharging again.

Q: I didn't use my spare battery for a few days. Even though it was fully

recharged, there wasn't as much power left as a newly charged one. Why?

A: The batteries will self-discharge (1% per day for Li-Ion) when they are not being

recharged. To make sure a battery pack is fully charged, recharge before use.
Always keep the battery inside the Elite 2 and have the AC adapter connected
whenever possible.

Q: I didn’t use my spare battery for months. I have problem in recharging it.

A: If you happen to leave your battery pack to go through an extended period of

self-discharge, say more than three months, the battery voltage level will become
too low and needs to be Trickle Charged (to bring the battery voltage level high
enough) before it can automatically (for Li-Ion only) resume its normal Fast
Charge. Trickle Charge may take several hours. Fast Charge usually takes 2
hours.

Page 6-3

Batteries Elite 2 User's Manual

6.5 Battery Button, LEDs and Alarm

When there are two battery packs and the Elite 2 is not connected to an AC-Adapter,

the Elite 2 will receive electrical power from the battery pack in Slot B. Upon depletion
of the Slot B battery, the system will automatically switch to the battery pack in Slot A.

All battery packs in the Elite 2 are equipped with built-in gas gauge. There is a Battery
Button and four Battery LED Indicators on the Battery panel, with each LED

signifying approximately 25 percent energy level. For detail, refer to table below.

LED Indicators LEDs Lit Energy Level

n n n n

n n n o
n n o o
n o o o

The LEDs will be illuminated up only when the battery button is pressed. When the

battery button is release the LEDs will turn off. The LED on the extreme left is lit red in
colour.

Battery LEDs

Battery Pack in Slot A

4 75%~100%
3 50%~75%
2 25%~50%
1 0%~25%

Battery Button

Battery LOW 1

Page 6-4

Elite 2 User's Manual Batteries

When the battery charge is depleted to approximately its 10-15% level, the notebook is

said to reach the Battery LOW 1 state. There are two scenarios:

• If this is the only battery pack, the system will give out three long

beeps.

• The battery power form Slot B battery pack had already been

exhausted. The Elite 2 is currently drawing power from the Slot A
battery pack and Slot A battery pack has reached 10-15% level. The
system will give out three long beeps.

In both scenarios, the system will continue to draw power from this
battery pack until the Slot A battery pack reaches Battery Low 2 level.

Battery LOW 2

The Elite 2 is said to reach the Battery LOW 2 state, when the battery (as mentioned in

Battery Low 1) is depleted to approximately 5-10% level. In this case, the
system will give out a continuous beep. If Suspend-To-Disk file has been
created and Suspend Mode (refer to Chapter 11.5) set to DISK,
Suspend-To-Disk will be performed automatically by the system. For
detail on Suspend-To-Disk file, refer to Chapter 10. Without the
Suspend-To-Disk file, you are running the risk of running out of power
soon. If you haven't saved your work, now is definitely a good time.
Otherwise all modifications you have made since last save will be lost.
The buzzing sound can be turned OFF via Hot Keys <Fn> <F5>.

6.6 Battery Maintenance

To maintain the battery pack's maximum capacity, you should occasionally let the Elite
2 deplete its battery power completely before recharging.

To carry out a complete depletion of the battery, disconnect the AC adapter and let your

Elite 2 consume the remaining battery power. To speed up the depletion, use the FDD
and HDD as much as possible, and the LCD be set as bright as possible. When the
battery is empty, wait for the Elite 2 to cool down (especially the battery). The
temperature should be within 15-25°C (59-77°F). Then insert the AC adapter to
recharge the battery.

Page 6-5

Batteries Elite 2 User's Manual

6.7 Power Consumption

The Elite 2’s Power Management System reduces power consumption when the

computer is running. Power reduction is accomplished via an activity monitor which
reduces CPU’s clock speeds and puts peripheral devices during periods of "inactivity"
(i.e. power is ON but the computer is idle). This function works independent of any
DOS or Windows applications.

LCD Cover Switch

By closing the LCD cover, the notebook will automatically enter Suspend-to-DRAM
mode. Pressing any key on the internal keyboard will wake (resume) the system.

Hard Disk Time out

Depending on the timer setting in the Power Management setup (See Chapter 11.5),
the HDD will spin-down and be powered off; thus consuming less power. When there is
any disk activity, the HDD will automatically wake itself up before performing any disk
access. The wake-up, or spin-up, time varies slightly from HDD manufacturer to
manufacturer.

Suspend-To-DRAM

There are three ways to enter Suspend-To-DRAM mode:

• Press the Hot Keys <Fn> <F3>.

• Allow the system to invoke this action, by setting the Suspend Time Out, and

setting the Suspend Mode to DRAM in Chapter 11.5.

• If Power Switch Type and Suspend Mode are set to Suspend and DRAM

respectively, pressing the Power Switch for less than 4 seconds would effectively
set the system to Suspend-To-DRAM mode. Close the LCD panel lid.

When in this mode, electrical power is removed from all system board components and
the LCD display panel. Only contents of the DRAM is maintained. To wake the system
from Suspend-To-DRAM, just press any key on the keyboard, or the Power Switch.

Page 6-6

Elite 2 User's Manual Batteries

Suspend-To-Disk (Hibernation Mode)

There are four ways to perform Suspend-To-Disk mode:

• Press the Hot Keys <Fn> <F4>.

• Allow the system to invoke this action, by setting the Suspend Time Out, and

setting the Suspend Mode to DISK in Chapter 11.5.

• System would perform Suspend-to-Disk automatically when enters Battery LOW

2. For detail on Battery LOW 2, refer to Chapter 6.5.

• If Power Switch Type and Suspend Mode are set to Suspend and DISK

respectively, pressing the Power Switch for less than 4 seconds would effectively
set the system to Suspend-To-Disk mode.

When Suspend-To-Disk is invoked, all data in memory and system status will be saved
to the Suspend-To-Disk file (refer to Chapter 10). The system will shut the power
down automatically. When you power-on the computer again, you will return exactly
where you left off.

Note: For more information on Suspend-To-DRAM, and Suspend-To-Disk, refer

to Chapter 11.5 and Chapter 10. For more information on Hot Keys, see
Appendix B.

Note: If Suspend-To-Disk file has not been created, system would actually

perform a Suspend-To-DRAM when a Suspend-To-Disk request is issued.

6.8 Reducing Power Consumption

Although power conservation is a built-in function of your Elite 2, there are measures

you can take to reduce the power consumption:

 Use the AC power whenever possible.
 Lower the intensity of the LCD backlight. A very bright screen translates to

increased power usage.

 Try to use the HDD or the PCMCIA drive to read and write files, rather than using

the FDD.

Page 6-7

Batteries Elite 2 User's Manual

Warning: Use only approved AC Adapter with your notebook.

Using the wrong type of AC Adapter may cause serious
damage to your Elite 2.

Warning: Handle the battery very carefully. Avoid touching the metal leads

on the connector of the battery case.

Note: The AC Adapter can accept a line voltage ranging from 100V to 240V and is

compatible with most international power sources. If you are unsure whether
your power source is compatible, please contact Ergo Computing for
assistance.

Warning: This computer contains an internal lithium battery-powered real-

time circuit. There is a risk of explosion and injury if the battery is
incorrectly replaced or handled. Do not attempt to recharge, disassemble,
immerse in water, or dispose of it in fire. Replacement should be done by
your Ergo dealer.

Warning: Your Elite 2 contains a Li-Ion battery pack. There is a risk of fire

and chemical burn if the battery pack is handled improperly. Do not
disassemble, crush, puncture, short external contact, dispose of in water or
fire, or expose it to temperature higher than 60°C.

Page 6-8

Elite 2 User's Manual Batteries

6.9 Removing Battery Pack in Slot A

Your battery can easily be removed and replaced. Make sure that the computer is

powered off before changing. If you would like to change the battery while power is
on, make sure the AC Adapter is inserted or that you have saved your work via the
Suspend-To-Disk feature.

pin holes for

optional Port

Replicator

Follow these steps to remove the battery pack.

• Flip the Elite 2 upside down as shown.

• Press the battery lock-latch to the left as indicated by arrow 1.

• Pull the battery pack out as indicated by arrow 2.

To insert battery, reverse the steps above.

Page 6-9

Batteries Elite 2 User's Manual

6.10 Inserting Battery Pack in Slot B

A second battery pack can be connected to the bottom of your Elite 2 through the

battery holder. Follow the steps below to insert battery pack into Slot B.

door

Battery
Pack

Battery holder

• Flip the Elite 2 upside down, as

shown. And slide the door to the right
as indicated by arrow #1.

• Position the battery holder properly

and have it pressed down into the Elite
2 as indicated by arrow #2.

• There are two screws, one on each side

of the battery holder. Use these
screws to lock the battery holder onto
the system unit as indicated by arrow
#3.

• Position the battery pack properly and

have it pressed into the battery holder
as indicated by arrow #4. There is a
spring lock-latch on the battery
holder. This lock-latch would move
laterally to lock the battery pack to the
battery holder box.

• When you are removing the battery

pack from the battery holder, you
need to press the lock-latch to the right
to unlock the battery pack.

To remove the battery pack from Slot B, reverse the steps above.

Page 6-10

Elite 2 User's Manual Memory

Chapter 7 Memory

The Elite 2 is equipped with a highly configurable memory sub-unit. Industry standard
SDRAM S.O. DIMM memory modules, 32/64/128MB, are available for memory
upgrade from 32MB up to 256MB. There are two memory banks: both on the top side
of system board underneath keyboard. The table below illustrates some of the most
popular way that system memory can be configured. If you want to upgrade your
system memory, please contact Ergo Computing.

Total Memory Bank A Bank B

32MB 32MB None
64MB 32MB 32MB

64MB None

96MB 32MB 64MB

64MB 32MB
128MB 64MB 64MB
256MB 128MB 128MB

1.25” max.

SDRAM S.O. DIMM Memory Module

Page 7-1

Memory Elite 2 User's Manual

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Page 7-2

Elite 2 User's Manual The CDROM/DVD Drive

Chapter 8 The CD/DVD-ROM Drive

Depending on the configuration delivered, your Elite 2 is equipped with either a (24x
max) CD-ROM drive, or a (2x) DVD-ROM drive.

8.1 The CD/DVD-ROM Drive Panel

Eject Emergency Eject
Button Button

CD/DVD-ROM Drive Panel

Externally the drive is labeled with either Compact Disc or DVD. DVD drives fully
support playback of traditional CDROM discs.

Eject Button

Press this button to open or close the disk tray. When the Eject Button is pressed, you
will hear a clicking sound and the disk tray will eject.

Page 8-1

The CDROM/DVD Drive Elite 2 User's Manual

Emergency Eject Button

When the Elite 2 is powered off, the Eject Button does not function. To open the CD­ROM drive, insert a metal rod (an extended large paper clip with diameter of 1.2 mm or
less is suitable) into this hole, then push the rod to eject the drive.

Note: CD-ROM/DVD-ROM models have a different front panel.

8.2 DISC Loading/Ejection

Disc Loading

• Press the Eject button on the front panel to release the disc tray.

• Gently pull the disc tray to its fullest extend.

• Place the disc on the tray with its labelled side facing up.

• Gently push the disc tray back into the drive.

Disc Ejection

• Press the Eject button on the front panel to release the disc tray.

• Gently pull the disc tray to its fullest extend.

• Remove the disc from the disc tray, and put it in its protective case.

• Gently push the disc tray back into the drive.

Page 8-2

Elite 2 User's Manual The CDROM/DVD Drive

8.3 ROM Disc Maintenance

Disc Handing
When removing a disc from its protective case or loading a disc to a drive, hold it by its

edges as shown in figure below. NEVER touch the disc’s data surface (non labeled
side.)

To protect the disc against scratches and dirt, keep it in its protective case when not in
use.

Disc Cleaning
When cleaning the disc, be sure to wipe it from center to edge. Don’t wipe the disc in a

clockwise/counter clockwise direction. Otherwise, this can damage the disc. Keep the
discs away from high temperature and high pressure.

Page 8-3

The CDROM/DVD Drive Elite 2 User's Manual

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Page 8-4

Elite 2 User's Manual Peripherals

Chapter 9 Peripherals

You can attach a great variety of accessories to your Elite 2’s ports. Each port will be

described below.

9.1 PS/2 Keyboard Connector

The Elite 2 includes a 6-pin mini DIN Connector. You can use this connector to attach
an external keyboard, or PS/2 mouse.

9.2 Parallel Port

The Parallel Port, also known as the Printer port, uses a standard D-type 25-pin
connector. You can connect either a pocket LAN adapter, a printer or any EPP/ECP
device to this bi-directional port. This port can be controlled either through BIOS setup
or application programs. For detail, refer to Parallel Port in Chapter 11.6.

9.3 COM Port

This COM Port allows external Fax/Modem, serial Mouse, or any other standard
RS-232C devices to be connected to your Elite 2. Since this port is equipped with a

high speed buffer (16550 compatible), it supports high-speed serial devices, such as a
56 Kbps Fax/Modem. This port is a 9-pin D-type standard connector. If your
peripheral uses the larger 25-pin connection, ask your local dealer for a 9-pin to 25-pin
converter.

Page 9-1

Peripherals Elite 2 User's Manual

9.4 USB Connector

You can attach a great variety of industry standard USB devices, including a USB
mouse, USB keyboard, digital camera, scanner and others.

9.5 VGA Connector

You can attach a VGA or Super VGA Monitor (CRT) to the standard 15-pin D-type
VGA Connector. The Elite 2 has the capability to display to the LCD and the external

Monitor (CRT) at the same time. (The internal and external display must be at the same
screen resolution and refresh rate)

9.6 TV-Out Connector

You can use this RCA standard connector to contact to a RCA standard television.

9.7 Audio Jacks and Volume Button

The Elite 2 has three built-in Sound Jacks and one Volume Dial:

Line In:Connect any sound/audio source: such as CD, DAT, tape player, or tuner etc.

Mic In: A microphone can be connected to record speech, music or sounds. Input

impedance is 30kohm ~ 100kohm.

Earphone: You can connect your earphones, speakers or tuner system. Output

impedance is 8ohm.

Line Out: Connect any sound/audio receiver: such as tape recorder or amplifier.

Page 9-2

Elite 2 User's Manual Peripherals

Volume: Adjust the volume of the built-in stereo speakers as well as any audio device

that is connected to the Elite 2 through the Earphone jack.

9.8 PCMCIA Port

The PCMCIA slots gives you wide variety of connection to different options such as:
Fax/Modem, Flash Memory, SCSI Adapter, LAN connection, HDD, and etc.

9.9 FIR Port

FIR stands for Fast InfraRed. FIR Port is, therefore, a normal serial port but it
communicates via infrared transmission rather than via an attached cable. With this
feature, you can transfer data without cable attachment. Just place the FIR Port of the
two devices (e.g. an Elite 2 and a printer both equipped with FIR Ports) within line of
sight distance (typical:1.0 meter; ±15°), and run the IR software. The FIR Port is
compatible with the HP IrDA standard, and has a transmission rate up to 4Mb/s baud.

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Peripherals Elite 2 User's Manual

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Page 9-4

Elite 2 User's Manual Driver Disc

Chapter 10 The Driver Disc

This Elite 2 is designed to support the latest operating systems which include Windows

95/98, Windows NT 4.0 and Windows 2000. The CD-ROM Disc inside your Elite 2
package contains DOS utilities and Windows drivers for the above operating systems.

10.1 DOS Utilities and Drivers

The following DOS Utilities are located in the directory “DOS” of the CD-ROM Disc:

• System BIOS Flashing Utility

• Keyboard Controller (KBC) Flashing Utility

• Suspend-To-Disk Partition Creation Utility

• Touchpad Driver

• CD-ROM Driver

• DVD-ROM Driver

Page 10-1

Drivers Disc Elite 2 User's Manual

10.2 Windows 95/98 Drivers

At the time of this manual is written, the following Windows 95/98 Drivers are

necessary:

• Audio Driver

• Video Driver

• Fax/Modem Driver

• DVD-ROM Driver

• DVD Movie Software

• PCMCIA Driver (Windows 95 only)

These drivers are located in either the WIN95 or WIN98 directory of the CD-ROM
disc.

10.3 Windows NT 4.0 Drivers

The Windows NT 4.0 drivers are located in the directory NT4 of the CD-ROM disc and
include the following:

• Audio Driver

• Video Driver

• Fax/Modem Driver

10.4 Windows 2000 Drivers (NT5)

The Windows 2000 drivers are located in the directory WIN2000 of the CD-ROM disc.

Page 10-2

Elite 2 User's Manual Configuring Your System

Chapter 11 Configuring Your System

11.1 Configuration Software

The Elite 2 can easily be configured to suit your personal needs. The built-in SETUP
program allows you to setup standard and advanced parameters as well as the Power
Management Features. The information is stored in a battery-backed CMOS memory;
so when the power is turned off, your setup is retained. This Configuration Software is
sometimes refer to as CMOS Setup, BIOS Setup, or simply the SETUP.

Note: The Setup can only be activated by pressing <Del> during system boot-up.

You are requested to perform the following one-time procedure immediately after you
have upgraded/reprogrammed your BIOS:

• Press <Del> during system boot-up to get into the SETUP.

• Choose Auto Configuration with Optimal Settings.

• Press Enter, and then answer “Y” followed by Enter.

• Choose Save Settings and Exit, then Enter.

• Answer “Y” followed by Enter.

• The system will boot-up automatically. Press <Del> during system boot-

up to get into the SETUP.

• Now, you can customize the BIOS for your personal needs.

For detail on the BIOS setup, read on.

Note: For information on the BIOS upgrade, contact Ergo Technical Support.

Contact details are located at the end of this manual.

Page 11-1

Configuring Your System Elite 2 User's Manual

11.2 Running the Setup Utility

You will be greeted by this screen when you enter the Setup Utility.

AMIBIOS HIFLEX SETUP UTILITY - VERSION 1.20

( C ) 1998 American Megatrends, Inc. All Right Reserved

Standard CMOS Setup
Advanced CMOS Setup

Power Management Setup

Peripheral Setup

Change User Password

Auto Configuration with Optimal Settings

Save Settings and Exit

Exit Without Saving

Standard CMOS setup for changing time, date, hard disk type, etc.

ESC: Exit ↑↑↑↑↓↓↓↓: Sel F2/F3:Color F10:Save & Exit

The above display screen will be referred to as Setup Entry Screen. Detail on the
above major sub-menus (options) will be described on the following pages.

Movement within the SETUP utility

To move between the different item fields or to move between the sub-menus, use the
arrow keys ↑↑↑↑, ↓↓↓↓, ←←←←, and →→→→. To change the value of a field press the PgUp and PgDn
keys. When you select one item, that item will be highlighted (in gray background) and
a brief explanation will be displayed the near bottom or on the right side of the screen.
The followings are some of the most commonly used keys:

• Pressing <F2>, <F3> will change the color of the screen.

• Pressing <F10> will save changes on settings and exit.

• Pressing [Esc] will get you to the Setup Entry Screen if you are in the

sub-menu. If you are already in the Setup Entry Screen, pressing [Esc]
will allow you to exit the Setup utility.

Page 11-2

Elite 2 User's Manual Configuring Your System

11.3 Standard CMOS Setup

You will be greeted by this screen when you enter the Standard CMOS Menu:

AMIBIOS SETUP - STANDARD CMOS SETUP

( C ) 1998 American Megatrends, Inc. All Right Reserved

Date(mm/dd/yyyy): Sat Apr 11, 1998 Base Memory :

640KB
Time(hh/mm/ss) : 11:13:47 Extd Memory
:31MB

Floppy Drive A: 1.44 MB 3½

LBA Blk PIO

32Bit

Type Size Cyln Head Wpcom Sec Mode Mode Mode
Mode
Pri Master : Auto 2061 4188 16 0 63 On On 4
Sec Master : Auto CD/DVD-ROM On On 4
Sec Slave : Not Installed

Boot Sector Virus Protection Disabled
Month: Jan - Dec ESC: Exit
↑↓: Sel

Day: 01 - 31 PgUp/PgDn:

Modify

Year: 1901 - 2099 F2/F3: Color

Date and Time:

Use the arrow keys ←←←← and →→→→ to move among these fields to modify the setting. Use

PgUp and PgDn keys to modify setting.

Floppy Drive A:

You should always choose 1.44 MB 3½.

Pri Master and 32Bit Mode:

For Pri Master in general, you should choose the default value “Auto” to let the
system automatically detect the HDD you have in the system. For better performance,
you should choose On for 32 Bit Mode option.

Page 11-3

Configuring Your System Elite 2 User's Manual

Sec Master and 32 Bit Mode:

For Sec Master, you should choose the default value “Auto” to let the system
automatically detect the CD-ROM or the DVD-ROM drive you have in the system. For
better performance, you should choose On for 32 Bit Mode option.

Sec Slave and 32 Bit Mode:

You should always choose Not Installed.

Boot Sector Virus Protect:

You should choose Enabled so as to protect the system’s boot sector from virus
infection.

Page 11-4

Elite 2 User's Manual Configuring Your System

11.4 Advanced CMOS Setup

You will be greeted by this screen when you enter the Advanced CMOS Menu:

AMIBIOS SETUP - ADVANCED CMOS SETUP

( C ) 1998 American Megatrends, Inc. All Right Reserved

BootUp Sequence A:,C:,CDROM
Initial Display Mode Silent
BootUp Num-Lock Off
Password Check Setup
TV Out Selection NTSC

Available Options:

A:,C:,CDROM
A:,CDROM,C:
C:,CDROM,A:
C:,A:,CDROM
CDROM,A:,C:
CDROM,C:,A:

ESC: Exit ↑↓: Sel
PgUp/PgDn: Modify
F2/F3: Color

BootUp Sequence:

Depending on model: your Elite 2 is either equipped with either a CD-ROM or DVD­ROM laser-optical storage drive. Your DVD-ROM drive is backward compatible with
industry standard CD-ROM.

Initial Display Mode:

There are two options to this field, Silent and BIOS. If you choose Silent, during
POST, the Ergo Elite 2 Logo will be displayed. The BIOS option will result in the
AMI™ screen being displayed. For a brief description on POST, refer to Appendix C.

BootUp Num-Lock:

If you want to have the system in Num-Lock mode after boot-up, you should choose
On in this field. Otherwise, you should choose Off.

Password Check:

Page 11-5

Configuring Your System Elite 2 User's Manual

There are two options to this field, Setup and Always. This field only applies if
password had been set in the Change User Password of the Setup Entry Screen. If
this field is set to Always, system would request user to enter password during boot up
and when user tries to get into Setup by pressing <Del> during boot up. If this field is
set to Setup, system will request user to enter password only when user tries to get into
Setup.

TV Out Selection:

Your Elite 2 supports two TV industry standards: NTSC and PAL. Make the selection
according to the standard of the television set that your Elite 2 is going to connect to.

Page 11-6

Elite 2 User's Manual Configuring Your System

11.5 Power Management Setup

You will be greeted by this screen when you enter the Power Management Setup
Menu:

AMIBIOS SETUP - POWER MANAGEMENT SETUP

( C ) 1998 American Megatrends, Inc. All Right Reserved

Power Switch Type On/Off
Power Saving Customized

CPU Auto Doze Mode Disabled
Suspend Mode DRAM
Suspend Time Out 5 minutes

Hard Disk Time Out Auto

Resume Alarm Disabled
Resume Alarm Time (N/A)
Resume On Modem Ring Enabled

Available Options:

On/Off
Suspend

ESC: Exit ↑↓: Sel
PgUp/PgDn: Modify
F2/F3: Color

Power Switch Type:

There are two options to this field, On/Off and Suspend. This field is for programming
the Power Switch. If this field is set to On/Off, the Power Switch would behave in a
normal On/Off function. If this field is set to Suspend, there are three scenarios.

• If the Power Switch is pressed continuously for 4 seconds or more, the system

would power off.

• If the Power Switch is pressed for less than 4 seconds and the Suspend Mode is

set to DRAM, system would perform Suspend-To-DRAM.

• If the Power Switch is pressed for less than 4 seconds and the Suspend Mode is

set to DISK, system would perform Suspend-To-Disk.

Note: For exact location of Power Switch, refer to diagram in Chapter 2.2. For

detail on Suspend Mode, refer to the Suspend Mode field that follows this
Power Switch Type field. For detail on Suspend-To-DRAM and Suspend­To-Disk, refer to Chapter 6.7. In order for the Suspend-To-Disk to be

Page 11-7

Configuring Your System Elite 2 User's Manual

effective, you have to create the Suspend-To-Disk file. For detail on creating
this file, refer to the “*.doc” file in the CD-ROM disc.

Power Savings:

There are two options to this field, Customized and Disabled. If you choose
Customized, the system would allow you to customize settings of the fields below in

the Power Management Setup menu. Otherwise, you would not be able to customize
any of the settings below. With Power Savings set to disabled, you would get
maximum performance from your system, but at the same time the system would
consume the maximum amount of energy. If you do not have access to AC outlet
(meaning the system is running on battery energy), it is advisable to set this field to

Customized, so as to let the system to ration energy for you.

CPU Auto Doze Mode:

If you set this field to Enabled, the CPU would enter lower energy consumption “Doze
Mode”, when the CPU is idle. Otherwise, CPU would consistently consume the
maximum amount of energy even when it is idle.

Suspend Mode/Suspend Time Out:

These two fields work hand-in-hand with one another. The Suspend Time Out applies
to whatever Suspend Mode is set to. With Suspend Mode set to DISK and when
Suspend Time Out setting expires, the system would enter Suspend-To-Disk.
Otherwise, when the time out expires, system would enter Suspend-To-DRAM.

Hard Disk Time Out:

There are two options to this field, Auto and Disabled. With this set to Auto, the HDD
would spin-down if there is no HDD access for an extended period of time. The amount
of time for the HDD to spin-up to its normal operating speed depends on its
manufacturer and is in the range of 6~9 seconds. If you are a performance-conscious
user, you may like to set this field to Disabled.

Resume Alarm/Resume Alarm Time:

These two fields work hand-in-hand with one another. You would be able to set
Resume Alarm Time field only Resume Alarm field had been set to Enabled. For
example, with the two fields set to Enabled and 01:10:00, the system would be able to

Page 11-8

Elite 2 User's Manual Configuring Your System

wake (resume) itself up from Suspend Mode (Suspend-To-DRAM, or Suspend-To-
Disk) to normal operation at 1:10am.

Resume on Modem Ring:

With this field set to Enable, the system would be able to wake (resume) itself up from
Suspend Mode (Suspend-To-DRAM, or Suspend-To-Disk) to normal operation when

it receives incoming calls through the Fax/Modem.

Note: Please note the two resume functions (Resume Alarm and Resume on

Modem Ring) work on both Suspend Modes (Suspend-To-DRAM and
Suspend-To-Disk). The amount of time required to wake up from Suspend-
To-Disk is somewhat longer than Suspend-To-DRAM.

Note: Some of the settings in the Power Management Setup is not applicable to

Windows 98 OS.

Page 11-9

Configuring Your System Elite 2 User's Manual

11.6 Peripheral Setup

You will be greeted by this screen when you enter the Peripheral Setup Menu:

AMIBIOS SETUP - PERIPHERAL SETUP

( C ) 1998 American Megatrends, Inc. All Right Reserved

Ultra DMA 33 Support Enable
Serial Port Auto
OnBoard Parallel Port Normal

Available Options:

Enable
Disabled

ESC: Exit ↑↓: Sel
PgUp/PgDn: Modify
F2/F3: Color

Ultra DMA 33 Support:

There are two options to this field, Enable, and Disabled. You should choose Enable
for better performance.

Serial Port:

There are two options to this field, Auto, and Disabled. You should choose Auto to let
the system to automatically detect the available resources.

OnBoard Parallel Port:

There are four options to the field, Normal, Bi-Dir, EPP, and ECP. Use whichever one
that is compatible to the device connecting to this port.

Page 11-10

Elite 2 User's Manual Configuring Your System

11.7 Change User Password

This option in the Setup Entry Screen allows you to set or change your system’s User
Password. If you want to disable password, just press <Enter> without entering any
thing when system is asking to Enter new user password.

Note: There is one very useful feature called QuickLock. If a User Password had

been set, after pressing <Alt> <Ctrl> <ScrLk> keys simultaneously, the
system would enter QuickLock mode. In this mode, the system keyboard
and touchpad would be locked, and the Num Lock LED (refer to Chapter

2.4) would flash. To unlock, just enter the User Password and then press
<Enter>.

11.8 Auto Configuration with Optimal Settings

This option in the Setup Entry Screen allows you to reload the Setup to its preset
values. Warning: After loading the COMS to its preset values, the previous changes
you had made and saved in Setup will be lost.

11.9 Save Settings and Exit

If you have made changes to the Setup settings, you should use this option. Otherwise,
the changes would be lost.

11.10 Exit Without Saving

If you have make changes to the Setup settings and you want to discard such changes,
you should use this option.

Page 11-11

Configuring Your System Elite 2 User's Manual

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Page 11-12

Elite 2 User's Manual Appendix A

Appendix A - Connectors and Pin

Assignments

A.1 Keyboard or PS/2 Mouse Connector

1: Keyboard data 4: +5V
2: No connection 5: Keyboard clock
3: Ground 6: No connection

A.2 Printer Port Connector

PIN Assignment PIN Assignment PIN Assignment
1 STROBE # 10 Acknowledge 19 GROUND
2 DATA 0 11 BUSY 20 GROUND
3 DATA 1 12 Paper Empty 21 GROUND
4 DATA 2 13 Selected 22 GROUND
5 DATA 3 14 Auto Feed # 23 GROUND
6 DATA 4 15 ERROR # 24 GROUND
7 DATA 5 16 INITIALIZE 25 GROUND
8 DATA 6 17 SLIN #
9 DATA 7 18 GROUND

Page A-1

Appendix A Elite 2 User's Manual

A.3 Communication Port Connector

PIN Assignment PIN Assignment PIN Assignment
1 Carry detect 4 Data Terminal 7 Req. to send
2 Received data 5 GROUND 8 Clear to send
3 Transmit data 6 Data Send 9 Ring indicator

A.4 USB Port Connector

PIN Assignment PIN Assignment
1 +5VS 2 USBP0­3 USBP0+ 4 GND

Page A-2

Elite 2 User's Manual Appendix A

A.5 Port Replicator Connector

PIN Assignment PIN Assignment PIN Assignment

01 D-GREEN 31 GND 61 D-SLCT
02 D-BLUE 32 D-DTRA# 62 D-SLIN#/ASB#
03 DACGND 33 D-RIS/D# 63 D-INIT#
04 D-VSYNC 34 D-DCDA# 64 D-ERR#
05 DACGND 35 D-CTSA# 65 GND
06 D-TVOUT 36 GND 66 GND
07 DACGND 37 D-USBP1+ 67 D-PD1
08 D-DDCK 38 D-USBP1- 68 D-PD3
09 GND 39 DOCKIN# 69 D-PD5
10 +5VS 40 OC1# 70 D-PD7
11 +5VS 41 D-RED 71 GND
12D-TXD 42DACGND 72D-SOUTA
13 D-GPO 43 DACGND 73 D-RTSA#
14D-GP2 44D-HSYNC 74D-SINA
15 D-GP4 45 DACGND 75 D-DSRA#
16 D-GP6 46 DACGND 76 GND
17 GND 47 CRTSENSE# 77 D-USBP0+
18 D-KBD 48 D-DDDA 78 D-USBP0­19 D-KBC 49 GND 79 OC0#
20 GND 50 +5VS 80 GND
21 D-STB#/WRIT# 51 +5VS
22 D-ACK# 52 D-RXD
23 D-BUSY/WAIT# 53 D-GP1
24 D-PE 54 D-GP3
25 D-AFD#/DSB# 55 D-GP5

Page A-3

Appendix A Elite 2 User's Manual

26 GND 56 D-GP7
27 D-PD0 57 GND
28 D-PD2 58 D-MSD
29 D-PD4 59 D-MSC
30 D-PD6 60 GND

A.6 VGA Monitor Connector

PIN Assignment PIN Assignment PIN Assignment
1 RED 6 GROUND 11 N.C.
2 GREEN 7 GROUND 12 N.C.
3 BLUE 8 GROUND 13 HSYNC
4 N.C. 9 N.C. 14 VSYNC
5 GROUND 10 GROUND 15 N.C.

Page A-4

Elite 2 User's Manual Appendix B

Appendix B - Hot-Keys

To use the Hot Keys, press and hold down <Fn> together with the key described
below:

LCD/CRT/TV Switch.

Press this key combination to switch between LCD+CRT (simultaneous
display), LCD only, CRT only, and TV only.

Suspend-To-DRAM.

In this mode, the VGA (including the LCD) and all system devices are
either powered off, or in the lowest energy consumption state.

Suspend-To-Disk.

In this mode, data in memory will be saved to the Suspend-To-Disk file.
The system will then shutdown automatically. When you switch on the
power again, you will then return to exactly the point where you left off.

Warning Buzzer Switch.

Press this key combination to switch off the Battery Low warning buzzer.

Display Off/On Switch.

Press this key combination to switch off/on the LCD/CRT/TV display for
power saving.

Page B-1

Appendix B Elite 2 User's Manual

Contrast Decreasing.

Press this key combination to decrease the contrast of the DSTN (LCD)
display.

Contrast Increasing.

Press this key combination to increase the contrast of the DSTN (LCD)
display.

Brightness Decreasing.

Press this key combination to decrease the brightness of the LCD display.

Brightness Increasing.

Press this key combination to increase the brightness of the LCD display.

Page B-2

Elite 2 User's Manual Appendix C

Appendix C - Glossary

APM Advanced Power

Management. An operating and
application level of power
management. Your Elite 2 is fully
compatible with this standard.

BIOS Basic Input Output System.

In the manual, we refer the BIOS as
Setup. To change the BIOS, press
<Del> during system re-boot. For more
information, see Chapter 11.

BIT A binary digit. The smallest

unit of measure used in a computer. It
takes 8 bits to make a byte.

BOOT To load a program or

operating system into the memory to
start the computer.

BUS Electrical circuit within the

system used to transmit data from one
device to another.

board 512KB fast write-back cache in
your Elite 2 to improve performance.

CD-ROM Compact Disc-Read

Only Memory. It stores up to 640MB
of information per disc.

CMOS Complementary Metal-

Oxide Semi-conductor. This low-

power consumption module is capable
of keeping the BIOS setup even the

Elite 2 is powered off.

CPU Central Processing Unit.

CRT Cathode Ray Tube. Another

name is for an external monitor.

DMA Direct Memory Access. Your

Elite 2 supports two DMA’s and both

can be used.

DOS Disk Operating System.

BYTE 8 bits. 1,024 Bytes is called

1KB. A million Bytes is called a
megabyte, or MB.

CACHE A place in the CPU where

the computer can temporarily store data
to avoid accessing the HDD and FDD
drives. There is also an external on-

DRAM Dynamic Random Access

Memory, also known as RAM.

DSTN Dualscan Twist Neu-matic.

Double the performance compared to
STN, but less than TFT. DSTN also
known as Dual-Scan colour.

Page C-1

Appendix C Elite 2 User's Manual

ECP Extended Capabilities Port.

This bi-directional communication
mode is faster than the EPP, and SPP
mode; and allows the system to
connect up to seven devices through
parallel interface.

EPP Enhanced Parallel Port. This

bi-directional communication mode is
faster than the SPP, but slower than the
ECP mode.

FDD Floppy Diskette Drive. You

can use any 3.5” diskette that has a
storage capacity of 1.44MB or 720KB.

FORMAT Preparing a disk (floppy

or HDD) for use in an OS. Formatting
erases all the information on the disk.

HDD Hard Disk Drive.

IRQ Interrupt Request, every device

has an IRQ number. If two devices
share the same number, there will be a
conflict and then none of the devices
will work.

IrDA Infrared Data Association, a

standard for infrared ray data
transmission.

ISA A standard for 8 and 16-bit

expansion cards. This standard is also
referred as AT-bus. The speed on the
bus is 8MHz.

KB Kilo Byte (1024 bytes).

LAN Local Area Network. A

group of computers connected together
to share information and resources.
There are many different standards for
LAN: ETHERNET, Token Ring, etc...

HIBERNATION mode, or

Suspend To Disk mode, saves all

memory, so system can re-start at
where Suspend To Disk was invoked.

IDE Integrated (or Intelligent)

Drive Electronics. Standard HDD type
used in notebooks.

I/O Input/Output, used for

different kind of communications
between devices.

Page C-2

LCD Liquid Crystal Display. A

common name for your notebook’s
screen.

Local-Bus Your Elite 2 has a AGP

Bus for VGA,

MB Mega Byte (1 million bytes).

Elite 2 User's Manual Appendix C

Mouse A pointing device to move

your cursor under certain software,
such as Windows, and OS/2.

MPEG A stands for Motion Picture

Experts Group. It supports real-time,
full-motion video, audio data
compression and decompression.

OS Operating System. There are

many different types like: MS-DOS,
Windows, OS/2, UNIX, etc...

PARTITION A logical unit

created on the HDD, which is seen to
the OS as a separate drive.

PIXEL Image elements (small

points), that compose a screen image.

PCMCIA Personal Computer

Memory Card International
Association. A small credit-card size
accessory that can contain memory,
Fax/ Modem, SCSI adapter, etc... Also
known as PC card.

POST Power-On-Self-Test. Every-

time you power on the notebook,
POST runs many different tests to

insure the system will operating
properly.

ROM Read Only Memory. This

memory contains the BIOS where all
the information about your notebook is
stored.

SPP Standard Parallel Port. This

bi-directional communication mode is
slower than the EPP and ECP modes.
Also see EPP and ECP.

TFT Thin Film Transistor. The

speed and resolution is better than the
DSTN display. TFT is also known as
Active Matrix.

TouchPAD A pointing device

that uses your finger to glide the
cursor.

UART Universal Asynchronous

Receiver/Transmitter. The UART is
compatible to NS16550. Used for high
speed serial port connections.

VGA Video Graphics Array. A

standard for 640x480 resolution. Most
computers have higher resolution:
800x600 or 1024x768 (SVGA).

RAM Random Access Memory.

See DRAM.

Page C-3

Appendix C Elite 2 User's Manual

This page is left blank intentionally.

Page C-4

Elite 2 User's Manual Appendix D

Appendix D - Troubleshooting Guide

While your Elite 2 is fully tested prior to shipping, problems may occur infrequently.
Should anything seems to be operating improperly, review this quick checklist. If you
are unable to resolve the problem, please contact Ergo Technical Support for assistance.

Hard Disk: Is the hard disk installed properly?

Is the BIOS’s HDD setup properly?
Is the hard disk formatted? Bootable? Loaded with Windows OS?

Floppy Disk/ Has the Floppy Drive A: in BIOS been setup properly ?
LS120: Is it a LS120? Does the LS120 require a driver for the particular

Windows OS you are running on?

PCMCIA: Does the PCMCIA controller require a driver for the particular

Windows OS you are running on?

No Sound: Adjust the volume button, or disconnect external speakers.

Does the audio device require a driver for the particular Windows

OS you are running on?

Slow Speed: Is Power Saving in Power Management Setup been set to

Customized?

Is Hard Disk Time Out in Power Management Setup been set
to Auto?
For more information on performance and power consumption,
refer to Chapter 6.7.

Software: Is your software installed properly?

Are you using original software?
Did you check for viruses?

Page D-1

Appendix E Elite 2 User's Manual

TouchPAD: When was the last time you clean the TouchPad with a dry cloth?

Has the Elite 2 just ran through a sudden change of temperature?
Sudden change of temperature can bring moisture to the
TouchPad. You can wipe away the moisture with a dry cloth or
wait for the TouchPad to climatize (self-adjust).

Symptom: When you are typing running text in WP applications
such as Word, sometimes text seems to be mis-placed.
Explanation and Resolution: This happens on most built-in
touchpads, and is caused by user un-intentionally tap on the
TouchPad with the base of their palms/wrists during data entry.
To prevent this from happening again, you can position your wrist
away from the TouchPad while typing, or take away the TAP
feature of the TouchPad. With the TAP feature taken away, you
can use the click buttons located at the bottom of the TouchPad.

Battery: If you think the battery pack cannot provide power your Elite 2 as

long as it should be, please read the Q and A in Chapter 6.

Page D-2

Elite 2 User's Manual Appendix F

Appendix E - Port Replicator

The Port Replicator is a convenient device if you travel a lot with your Elite 2, and yet
you would like to establish a quick connection to your external devices whilst in the
office. In addition, the Port Replicator provides one more connection that is not
available to your standard Elite 2 - the joystick connector.

The Right Pin

The Left Pin

There are two pins on the Port Replicator. The purpose of these pins is to station the
Elite 2 onto the Port Replicator by pegging the two pin holes on the back of the

notebook. For exact location of the two pin holes, please refer to diagram in page 6-9.

For details on how to dock the Elite 2 onto the Port Replicator, please refer to the
procedure below.

Page F-1

Appendix E Elite 2 User's Manual

• Press the button on the Port

Replicator as shown by arrow #1.

And at the same time, pull the
sliding handle out as shown by
arrow #2.

• Put the Elite 2 down as shown by

arrow #3.

• Push the sliding handle back to it

lock positioned as shown by arrow

#4.

Note: To undock your Elite 2, reverse the procedure above .

Page E-2

Elite 2 User's Manual Appendix F

Appendix F - Modem

U.K. Modem Compliance Information

This modem is approved by the secretary of state at the Department of Trade and
Industry for connection to a single exchange line of the public switched telephone
network run by certain licensed public telecommunication operators or system
connected there to (Direct exchange lines only, not shared service or 1-1 carrier
systems).

This modem is also suitable for connection to Private Automatic Branch Exchange
(PABX’s) which return secondary proceed indication.

If this modem is to be used with a PBX which has extension wiring owned by BT,
connection of the modem the PBX can only be carried out by BT; or by the authorized
maintainer of the PBX unless the authorized maintainer has been given 14 days written
notice that the connection is to be made by another person; and that period of
notification has expired.

This modem is suitable for use only on telephone lines proved with Loop Disconnect or
Multi-Frequency Dialing Facilities.

Users of this modem are advised that the approval is for connection to the PSTN via the
telephone line interface supplied with it. Connection of a modem to the PSTN by any
other means will invalidate the approval.

There is no guarantee of correct working in all circumstances. Any difficulties should
be referred to your supplier.

Some network operators require that intended users of their network request permission
to connect and for the installation of an appropriate socket.

The Ringer Equivalence Number (REN) of this modem is 1. REN is guide to the
maximum number of apparatus that can simultaneously be connected to one telephone
line. The REN value of each apparatus is added together, and should not exceed 4.
Unless otherwise marked, a telephone is assumed to have a REN of 1.

Page F-1

Appendix F Elite 2 User's Manual

This modem is only approved for use of the following facilities:

• Storage of telephone numbers for retrieval by a predator mined code.

• Detection of initial proceed indication.

• Automatic calling/ automatic answering.

• Tone detection.

• Loud-speaking facility.

This modem is not approved for connection to U.K./private speech-band services. This
modem does not support an automatic re-dial function. Any other usage will invalidate
the approval of your modem, if as a result, it then ceases to confirm to the standards
against which approval was granted. The approval of this modem is invalidated if the
apparatus us subject to modification in any material way not authorized by the BABT or
if it is used with, or connected to external software that have not been formally accepted
by BABT.

Page F-2

Elite 2 User's Manual Appendix G

Appendix G - Warranty and Support

Warranty and Support, is for Ergo, a central part of all our notebook sales. Because of
this philosophy we offer, as standard, the most comprehensive warranty package in the
industry.

G.1 Standard Warranty and Support

Ergo’s 12 Month Free Warranty on All Notebooks

Should your machine fail within the first year, we provide a free collect and return
repair service. We also guarantee to either return the computer back to you within 6
working days from the date of collection, or should this not be possible, at your request,
supply you with a free loan computer with our compliments.

Ergo’s Free Lifetime Technical Support Desk

Less than a tenth of our technical support calls result in returned equipment, as the
majority of faults tend to be configuration problems that our Technical Help Desk can
resolve. Contrary to the modern trend, our Help Desk is free and extends for the full life
of the Notebook.

Ergo’s 5 Years Spares Availability Guarantee

We are the first manufacturer to offer, as standard, a 5 year spare parts availability
guarantee. So, if you are like one of our customers and you drop your Notebook out of a
Taxi window we will have the parts to rebuild it from the remains (Yes the Taxi was
moving at the time). To convince you of our commitment, if we are unable to repair
your machine you will be given a free notebook from our current range.

Page G-1

Appendix G Elite 2 User's Manual

Ergo’s Memory Upgrade Promise

When upgrading the memory for a Notebook, all too often the old memory has to be
thrown away because notebooks invariably have only one memory slot. Ergo’s solution
is simple. Within the first 12 months, when you upgrade, we will buy back any old
memory at the same price per MB as you buy. It is simple to upgrade your memory on
an Ergo Notebook and requires no tools therefore it does not have to be returned to
Ergo.

Ergo’s Software Compatibility Guarantee

Should you within the first month of purchasing your notebook have software that you
find you cannot run, we will provide a service free of charge to get your software up
and working. If after 14 days we have not solved the problem we will offer you a full
refund and still continue to work on the problem. Note that this applies to all
applications running under DOS, Windows 9X, NT 4 and Windows 2000.

Ergo’s Corporate Account 3 Year Free 24 hour Service Plan

If you are a corporate account that has 5 or more Ergo notebooks on one site, we
guarantee in the first 3 years to either repair your Notebook within 24 hours of its
arrival at Ergo, or offer you a free loan machine. OK, you might have some service
costs after the end of your normal 12-month free warranty period, but you won't have
any staff twiddling their thumbs while your machine is being repaired.

G.2 Optional Warranty Extensions

Ergo offers an extensive range of additional warranty options including:-

3-year Standard Warranty Extension.

Providing a no nonsense extension of your standard warranty to give you a total of 3
years cover for a single payment of £160.

Page G-2

Elite 2 User's Manual Appendix G

24 hour Service Plan For None Corporate Customers

If you have less than 5 machines on one site and therefore do not qualify for our free 24
hour service guarantee you may upgrade your standard warranty to ensure your
notebook never spends more than 24 hours in our service department for an additional
£120 for 3 years cover. Should we be unable to fix the problem in 24 hours you will be
offered a free loan machine.

Ergo’s Next Day Loaner

If waiting a few days to get your Notebook repaired is out of the question. Then for 8%
per annum, we offer for up to 5 years, a next day loaner plan whereby, assuming you
telephone before 3.00pm Monday to Friday, we can get you a replacement loan
computer by 10:00am the next morning. Because every Notebook has a removable hard
disk, all you do is unplug it from your old computer and you are up and running. We
also offer a world-wide loaner package where we air courier computers around the
globe. (price on application).

Ergo’s On Site Warranty

The industries record of first visit fixing of notebooks is unfortunately so bad (under
40%) that Ergo is simply unprepared to subcontract this responsibility to any of the
nationwide service companies. As a result all on site warranty is generally conducted by
our own degree qualified engineers directly form our Nottingham facility. As a result
we are able to achieve 95% first visit fix but regrettably at a cost. If you would like a
quotation please contact your sales representative.

Page G-3

Appendix G Elite 2 User's Manual

Ergo's World Wide Support Service

With Offices in the USA your warranty automatically extends free of charge to the USA
for the first 12 months. Elsewhere we operate a flexible support service involving an
appropriate combination of extended technical support, DHL airfreight of replacement
equipment, third party repair and as a last resort replacement equipment hire. For clients
with reasonable numbers of our systems in particular overseas offices we also provide
free swap out machines. In practice these approaches combined with our 3.9% failure
rate in the first 12 months including dead on arrival gives you the assurance that you are
supported where ever you are. If you travel extensively and would like a quotation for a
comprehensive cover please contact your sales representative.

G.3 What Is Not Covered?

With Ergo what we don't do for free is also up front. We are not able to offer extended
warranty on batteries as these are a consumable item nor does our warranty extend to
accidental damage, theft, or any consequential damages. Given that a large proportion
of system failures result from software configuration or corruption errors Ergo offers a
chargeable software reconfiguration and data recovery service. For those clients with
adequate backup we charge a fixed £50 plus carriage to reinstall the operating system
and any application software originally purchased from us. Note that for this fixed fee
you will lose all your data and other application software. Beyond this we can offer
alternative bespoke solutions ensuring as far as possible that your machine is returned
with all of its data intact and fully working.

Clients with our 3 year Corporate warranty or clients purchasing any of our fast
response services must appreciate that any repairs are chargeable after the first year.
(This is avoidable with our Extended Warranty Option at £160 for 3 years).

Page G-4

Ergo Computing UK Ltd, Unit 7 Wheatcroft Business Park, Edwalton, Nottingham NG12 4DG

Sales Tel: [phone] Fax: [phone] www.ergo.co.uk

Support Tel: [phone] [e-mail]