AUDREY
This is all you need
™
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Thank you for buying Audrey.
™
Audrey is the first of 3Com’s Ergo®line
of Internet appliances. The idea behind
Ergo (which means “therefore,” by the
way) is to start by asking people what
they really want technology to do for
them, then to invent appliances that
do exactly that, without the burden of
complicated and unnecessary functions.
You want it, therefore, we invent it.
Simple really.
Hello
™
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contents
set up 1
learn the basics 1
plug in 3
get started 5
sync with Palm
™
compatible devices 47
“How do I sync with
the Datebook?” 49
“How do I sync with
the Address Book?” 50
connect to the Internet 7
“I already have a dial-up
Internet access account.” 9
“I already have a broadband
Internet access account.” 13
“I need a new dial-up Internet access
account with AT&T WorldNet Service.” 15
controls 17
datebook 19
browser 25
address book 29
mail 35
channels 39
actions palette 41
accessories 57
troubleshooting 51
support resources 53
regulatory information 54
limited warranty 55
3Com Corporation
3800 Golf Rd.
Rolling Meadows, IL
60008
No part of this documentation may be reproduced in any form or by any means or used
to make any derivative work (such as translation, transformation, or adaptation) without
written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes
in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
3Com Corporation provides this documentation without warranty of any kind, either
express or implied, including, but not limited to, implied warranties of merchantability,
and fitness for a particular purpose. 3Com may make improvements or changes in the
product(s) and/or the program(s) described in this documentation at any time.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software
described herein are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely
at private expense. Software is delivered as "Commercial Computer Software" as defined
in DFARS 252.227-7014 (June 1995) or as a "commercial item" as defined in FAR
2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights
only as provided in DFAR 252.227-7015 (Nov. 1995) or FAR 52.227-14 (June 1987),
whichever is applicable. You agree not to remove or deface any portion of any legend
provided on any licensed program or documentation contained in, or delivered to you in
conjunction with, this user guide.
Copyright © 2000 3Com Corporation. All rights reserved.
3Com and Ergo are registered trademarks, and the Ergo logo, the 3Com logo, and
Audrey are trademarks of 3Com Corporation. HotSync is a registered trademark and
Palm and the HotSync icon are trademarks of Palm, Inc. America Online is a registered
trademark of America Online, Inc. CompuServe is a registered trademark of CompuServe,
Inc. AT&T WorldNet is a registered trademark of AT&T. Microsoft is a registered trademark of Microsoft Corporation. Netscape Navigator is a registered trademark of Netscape
Communications Corporation.
All other company and product names may be trademarks of theirective companies.
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2
set up
horizontal selection menus
Horizontal selection arrows allow you to
increase or decrease the value contained
in the text box between them. Tap the left
arrow to decrease the value or tap the right
arrow to increase the value.
vertical selection menus
Vertical selection menus allow you
to scroll through a range of values
included in the text box between
them. Tap the top arrow to scroll
up or tap the bottom arrow to
scroll down.
scroll bars
You will see scroll bars to the right and
bottom of certain windows (as in the window
shown to the right) that allow you to scroll to
view information that will not fit completely
inside a window. These scroll bars can be
moved left and right or up and down. To move
a scroll bar, either tap on the scroll bar and
then drag the stylus in the direction you wish
to scroll or tap on the arrows at the top and
bottom or left and right of the scroll bar to
scroll in the direction indicated by the arrow.
typing
Use the keyboard to enter information
into text boxes and text windows.
Audrey’s keyboard is wireless. The
keyboard should be used within reading
range of the screen to operate properly.
There should be no objects between the
keyboard and Audrey.
1
scroll controls
Scroll controls allow you to scroll up
or down through a list of items too long
to fit on a screen or in a window at one
time. Tap the top part of the control to
scroll items up or tap the bottom part
of the control to scroll the items down.
tapping
Hold Audrey’s stylus as you would a
pen. Lightly tap the screen element you
wish to select with the point of the stylus.
You do not need to tap the screen very
hard. Tapping or pressing down too hard
can damage the screen or degrade
screen image quality.
drop-down menus
Audrey’s drop-down menus have a down
arrow to the right of the menu display. Tap
directly into the text box or on the down
arrow to show the options available within
the menu. The item displayed in the text
window when the menu is collapsed is the
selected item.
learn the basics
set up
scribbling
Some text windows allow you to scribble
on the screen using the stylus, just as you
would with a pen on paper. Take care not
to press down too hard when writing to
avoid damaging the screen.
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4
set up
Connect the phone cord and power supply.
If you have a dial-up (analog phone line) Internet
connection or plan to enroll in one for use with
Audrey, plug one end of the included phone cable
into either of the telephone jacks on Audrey’s back
and the other end into your telephone wall jack.
Plug your telephone’s cord into the second phone
jack. Your phone will operate normally when
plugged into Audrey: you will hear it ring and be
able to make and receive calls without interruption.
Place the stylus into the receptacle on top.
3
4
*
Note: If you have a broadband (cable or DSL)
Internet connection,you will need the following:
• a 3Com USB Ethernet adapter (only 3Com
USB Ethernet adapters are supported)
• a USB cable (included with 3Com USB
Ethernet adapters)
• an Ethernet cable (not included)
The Ethernet cable connects your cable modem,
DSL modem,or Ethernet hub to the adapter and
the USB cable connects the adapter to one of
Audrey's two USB ports.
*
Note: If placed in the receptacle,the stylus
glows when you have new e-mail.
3
Put the batteries into the back of the keyboard.
Retract Audrey’s stand, pulling it completely
away from the body of the unit.
plug in
Find an installation location for Audrey.
Audrey should be placed near a power
outlet and a phone jack (or near your
Ethernet hub, cable modem, or DSL
modem if you have a broadband
connection). You’ll probably use Audrey
more if you put it in the kitchen, family
room, or the room that is the nerve center
of your home. Audrey can also be mounted
on the wall using the wall-mount bracket
(not included).
1
2
*
Note: Audrey was not meant for outdoor
use.Using Audrey outdoors risks damage
to its circuitry.Additionally,Audrey should not
be placed where it will be in direct sunlight for
extended periods of time or near sources of
heat (appliances,large light bulbs,heaters,etc.).
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6
set up
2
Adjust screen contrast.
After screen calibration is complete,
a slider controlling screen contrast
appears. Tap the slider with the
stylus and then drag it until you are
satisfied with the contrast. Tap “done”
when finished.
3
Enter your user information.
This information will be used to register
Audrey. Additionally, Audrey can use this
data to automatically fill in online forms,
speeding up tedious data entry at
Internet sites.
4
Enter your credit
card information.
You have the option of entering your
credit card information to help speed
up online transactions. However, if
you have concerns about the security
of your credit card information, you
can leave this screen blank and simply tap “continue” to move on.
5
1
Calibrate the screen.
Screen calibration ensures that
when you tap on a specific screen
item, Audrey understands which
item you are attempting to tap. A target appears in the upper left-hand
corner of the screen. Tap the center
of the target. Continue this process
as the target travels around all four
corners of the screen and, finally, to
the middle of the screen. After you
tap the center of the target when it
is in the middle of the screen, you
will see a button labeled “tap here
to save calibration.” Tap this button.
get started
Welcome!
Audrey starts up as soon as you connect the power supply. Soon after
powering on, you will see a welcome
screen. Tap anywhere on the screen
to move on to screen calibration.
*
If you miss the center of a target,
it will remain in the same position
until you have tapped its center.
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*
A DSL(Digital Subscriber Line) can
carry both voice and data information
over your existing phone line.A cable
modemprovides Internet access via
your cable TV line,and therefore this
may not tie up your phone line.DSL
can remain connected all of the time
so you never have to “dial up.”
8
connect to the Internet
“I already have a
dial-up Internet
access account.”
Tap this button if you already have
a dial-up Internet access account
using an analog modem. Then tap
“continue.” To configure Audrey to
your current ISP, turn to page 9.
*
A modem(short for modulator/
demodulator) translates the digital
signals from your computer into
analog signals that can travel over
the phone line.
“I already have a
broadband Internet
access account.”
Tap this button if you already have a
broadband Internet access account
using a DSL or cable modem. Then tap
“continue.” To configure Audrey to access
your DSL or cable connection, you will
need a 3Com USB Ethernet adapter. For
more information, turn to page 13.
*
To connect to the Internet,
you will need an Internet Service
Provider (or ISP).Just as you pay
the electric company to provide
your power,you pay an ISP to
bring the Internet into your home.
7
“I already have
Internet access
for my PC.”
“I don’t have
Internet access.”
“I would like a new
dial-up Internet access
account with AT&T
WorldNet Service.”
Tap this button if you DONOThave Internet access
and want to set up and account with AT&T WorldNet
Service. Tap “continue” and turn to page 15.
connect to the Internet
5
Do you have
Internet access?
In order to use Audrey, you need
Internet access. If you already have
Internet access, select the type of
Internet connection you have here.
If you already have a dial-up (analog
modem) or broadband (cable or DSL)
Internet access account, you can
probably set up that account for use
with Audrey. However, not all ISPs are
compatible with Audrey. For instance,
America Online®and CompuServe
®
are not compatible. For a list of
compatible ISPs visit 3Com.com/ergo
before continuing.
If you do not currently have Internet
access or your current ISP is not
compatible with Audrey, you may
want to choose the option here to
enroll in a new account with AT&T
WorldNet®Service, our preferred ISP.
If you want to start a new account
with an ISP other than AT&T WorldNet
Service, you should contact them now
to order service before continuing.
*
If you want to set up an account
with an ISP other than AT&T
WorldNet Service,contact that ISP
to order service.When you have your
new account information,press the
Actions Palette button,tap "Internet
Setup," and follow the instructions
on this page to set up that account.
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3
Do you need to dial
any extra numbers?
Your phone service may require you
to dial extra digits before dialing out
to your ISP. Buttons are provided for
“9”, to access outside lines, and “*70”,
to disable call waiting. These are commonly required digits for Internet dialing. Tap either button if it applies.
If you need to enter additional digits,
tap inside the text field, type the digits,
and then tap “continue” to move on.
10
connect to the Internet
If Audrey could not connect
to your ISP,an error screen
will appear with information
about how to resolve your
connection issue.
*
2
Enter your home
phone number.
Tap inside the first of the three fields
to insert the cursor and then enter
your phone number with the keyboard,
using the TAB key to move between the
fields. Tap “continue” when finished.
4
Audrey will attempt to
dial out to your ISP.
If Audrey has successfully connected
to your ISP, you will see the “set date
and time” screen. Audrey will download the correct time from the Internet.
However, this time may not
be correct for your time zone. Make
any necessary changes on this screen.
Tap “done” to continue. Next, a dialog
box announcing that your Channels
are being updated appears. (Audrey
sets up a default download schedule
to update your Channels, check for
e-mail, and update the time. You can
learn how to modify this schedule
using the Actions Palette on page 41).
Although there is a “cancel” button on
this dialog box, we recommend that
you allow Audrey to update your
Channels now so that they work faster
when you access them later. To learn
more about how to use Audrey’s controls and personalize them for
your family, turn to page 17.
9
“Ialready have a dial-up Internet access account.”
1
Enter your username
and password.
Tap inside the first text field to
insert the cursor and then type the
username and password you use
to access your ISP. Tap “continue”
when finished.
“Yes,my ISP
is listed here.”
If your ISP is listed here,
tap it in the drop-down
menu. Tap “continue,”
and continue on tostep 1.
“No,my ISP isn’t
listed here.”
If you have Internet access
through a provider that is
not in the list, tap “custom”
at the bottom of the dropdown menu. Then tap
“continue.” To configure
Audrey to use your custom
ISP, turn to page 11.
Do you have one of
these standard ISPs?
This menu lists some of the most
popular ISPs. Scroll through the
list to see if your ISP is on the list.
*
At this point in the setup
process,you should have
already determined whether
or not your ISP is compatible
with Audrey.If you are still
uncertain whether or not your
ISP is compatible,please visit
3Com.com/ergofor a list of
compatible ISPs.
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12
connect to the Internet
4
Enter your username
and password.
Enter the username and
password you use to gain
access to your ISP. After you
have entered this information,
tap “continue.”
5
Enter your account’s
mail server information.
Enter your account’s incoming
mail server name (POP3) and outgoing mail server name (SMTP).
If your e-mail account uses a different username and password than
your Internet access account, tap the
check box and then enter them in
the blanks at the bottom
of the screen.
If Audrey could not connect to your
ISP,an error screen will appear with
information about how to resolve
your connection issue.
*
6
Audrey will attempt
to dial out to your ISP.
If Audrey has successfully connected
to your ISP, you will see the “set date
and time” screen. Audrey will
download the correct time from the
Internet. However, this time may not
be correct for your time zone. Make
any necessary changes on this screen.
Tap “done” to continue. Next, a dialog
box announcing that your Channels are
being updated appears. (Audrey sets
up a default download schedule to
update your Channels, check for
e-mail, and update the time. You can
learn how to modify this schedule
using the Actions Palette onpage 41.)
Although there is a “cancel” button on
this dialog box, we recommend that
you allow Audrey to update your
Channels now so that they work faster
when you access them later. To learn
more about how to use Audrey’s controls and personalize them for your
family, turn to page 17.
3
Do you need to dial
any extra numbers?
Your phone service may require you
to dial extra digits before dialing out
to your ISP. Buttons are provided for
“9,” to access outside lines, and
“*70,” to disable call waiting. These
are commonly required digits for
Internet dialing. Tap either button
if it applies. If you need to enter
additional digits, tap inside the text
field, type the digits, and then tap
“continue” to move on.
11
1
Enter the dial-up
number for your ISP.
Tap inside the first of three text fields
to make the cursor appear, then type
the phone number you use to dial
your ISP, using the TAB key to move
between fields. Next, tap one of the
two buttons under “ISP account
type:,” “PPP” or “assigned/static IP”.
This tells Audrey what type of Internet
access account you have.
*
2
If you have an “assigned/
Static IP”account,
enter your assigned IP address,
ISP subnet mask, gateway, primary
DNSand secondary DNS settings.
If youhave a
“PPP” account,
skip to step 3.
“Ialready have a dial-up Internet access account.”
ISPs that use “PPP”accounts
assign random and unique
IP addresses to your computer
with every connection.
However,some ISPs assign
a static IP address to your
computer that never changes.
You will need the following
information in order to connect
to an Audrey-compatible
custom ISP. You can obtain this
information by either calling your
ISP or copying it from the TCP/IP
settings used by the computer that
you normally use to connect to the
Internet. Write this information in
the blanks provided below. You will
need it later.
the dial-up number for your ISP
your assigned IP address
If you have an assigned/static IP, you
will need the following information:
your ISP’s subnet mask
your ISP’s gateway
incoming mail server name (POP3)
outgoing mail server name (SMTP)
primary DNS setting
secondary DNS setting
custom ISP
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5
Audrey is now configured
to access your ISP.
If Audrey has successfully connected
to your ISP, you will see the “set date
and time” screen. Audrey will download the correct time from the Internet.
However, this time may not
be correct for your time zone. Make
any necessary changes on this screen.
Tap “done” to continue. Next, a dialog
box announcing that your Channels
are being updated appears. (Audrey
sets up a default download schedule
to update your Channels, check for
e-mail, and update the time. You can
learn how to modify this schedule
using the Actions Palette onpage 41.)
Although there is a “cancel” button on
this dialog box, we recommend that
you allow Audrey to update your
Channels now so that they work faster
when you access them later. To learn
more about how to use Audrey’s controls and personalize them for your
family, turn to page 17.
14
connect to the Internet
4
Enter your account’s
e-mail access information.
Enter your account’s incoming mail
server name (POP3) and outgoing mail
server name (SMTP). If your e-mail
account uses a different username and
password than your Internet access
account, tap the check box and then
enter the username and password in
the blanks at the bottom of the screen.
When you are finished, tap “continue.”
If Audrey could not connect to your
ISP,an error screen will appear with
information about how to resolve
your connection issue.
*
3
You have an “assigned/
static IP” account.
Enter your assigned IP address and
your ISP’s subnet mask, gateway, and
primary and secondary DNS settings.
When you are finished, tap “continue.”
1
Is your 3Com USB Ethernet
adapter connected?
Audrey is only compatible with 3Com
USB Ethernet adapters. Audrey will
remind you to connect your 3Com
USB Ethernet adapter (not included)
to the USB port on its back before continuing. If you have not made this connection, do so by plugging an Ethernet
cable (not included) into an available
Ethernet jack on your cable modem, DSL
modem, or home network Ethernet hub
and into your 3Com USB Ethernet
adapter’s Ethernet jack. Then plug a
USB cable (included with your 3Com
USB Ethernet adapter) into the USB jack
on the adapter and one of Audrey’s two
USB ports. Audrey’s
USB ports are located on its back
and are marked with a USB symbol
(shown below). When these connections
are made, tap “continue.”
13
“My ISP assigned a static IP.”
If your ISP assigned you a static IP,
tap this button. If your ISP requires
a hostname, enter it into the field on
the right-hand side of the screen.
Then tap “continue” and continue
on to step 3.
“My ISP uses DHCP.”
If your ISP uses DHCP, tap this button. If your ISP also requires
a hostname, enter it into the text
field on the right-hand side of the
screen. Then tap “continue” and
skip tostep 4.
2
Do you have a “DHCP”
or an “assigned/static
IP” account?
Tap the button that applies.
*
“I already have a broadband Internet access account.”
“DHCP”accounts dynamically allocate
an IP address to your computer on a
local area network.“assigned/static
IP”accounts assign an IP address to
your computer that never changes.
You will need the following information
in order to configure Audrey to use
your DSL or cable modem. You can
obtain this information by either calling
your ISP or copying it from the TCP/IP
settings used by the computer that you
normally use to connect to the Internet.
Write this information in the blanks
provided below. You will need it later.
your assigned IP address
If you have an assigned/static IP, you
will need the following information:
your ISP’s subnet mask
your ISP’s gateway
your ISP’s host name (if required)
outgoing mail server name (POP3)
primary DNS setting
secondary DNS setting
incoming mail server name (SMTP)
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