L’esprit Modem
User Guide
GenPro 18e
(GenPro18e)
Reference : EG_GenPro18e_1003_UG_007_UK
Revision : 007
Date : 10/10/2011
S.A. ERCO & GENER – ZI de St. Lambert-des-Levées – BP 30163 – F-49412 SAUMUR Cedex
Tél. : +33 (0)2 41 83 13 00 – Fax : +33 (0)2 41 67 19 20 – www.ercogener.com – infos@ercogener.com
SA CAPITAL 200873 € – R.C. SAUMUR B 332 174 820 – SIRET 332 174 820 00032 – NAF 2630Z – TVA Intra : FR 16 332 174 820
EG_GenPro78e_1003_UG_007_UK Page 2 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
Document history
Révision Modifications Auteur Date
000 CREATION F. LE BRETON 27/05/08
001 Added Reset following SIM extraction (paragraph 5.1.4) F. LE BRETON 27/05/08
002
Modified product package sticker page 09 et 11
Update consumptions page 35
Update declaration of conformity page 41
F. LE BRETON 30/05/08
003
Added consumptions page 34
Modified temperature range page 37
F. LE BRETON 10/06/08
004 Cancelation Error Code table page 25 F. LE BRETON 30/10/08
005 Modified "CPIN" page 16 F. LE BRETON 30/10/09
006 Updating the certificate of conformity. YST 10/05/11
007 The GenPro 20e SQB becomes the GenPro 18e. YST 10/10/11
The main modifications in this document compared to its previous version, are easily identifiable on a
monitor by means of the blue text.
EG_GenPro78e_1003_UG_007_UK Page 3 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
CONTENTS
PRESENTATION ................................................................................................................................................ 5
WARNING .......................................................................................................................................................... 6
COPYRIGHT AND DISCLAIMER ....................................................................................................................... 6
1 REFERENCES ................................................................................................................................................ 7
1.1 REFERENCE DOCUMENTS ............................................................................................................................... 7
1.2 ABREVIATIONS ............................................................................................................................................... 7
2 PACKING ......................................................................................................................................................... 9
2.1 CONTENTS ..................................................................................................................................................... 9
2.2 PACKING CASE .............................................................................................................................................. 9
2.3 MODEM LABELS ........................................................................................................................................... 10
3 GENERAL PRESENTATION ........................................................................................................................ 11
3.1 PHYSICAL DESCRIPTION ............................................................................................................................... 11
3.2 EXTERNAL CONNECTIONS ............................................................................................................................. 12
3.2.1 Connections ................................................................................................................................... 12
3.2.1.1 GSM antenna connector ......................................................................................................... 12
3.2.1.2 4-pin Micro FIT female connector ........................................................................................... 12
3.2.1.3 15-pin Sub HD female connector ........................................................................................... 12
3.2.2 2-wire micro FIT supply cable ....................................................................................................... 13
4 CHARACTERISTICS AND SERVICES ......................................................................................................... 14
5 USING THE MODEM .................................................................................................................................... 15
5.1 STARTING WITH THE MODEM ......................................................................................................................... 15
5.1.1 Mounting the modem ..................................................................................................................... 15
5.1.2 Installation of the modem ............................................................................................................... 15
5.1.3 Communication with the modem ................................................................................................... 16
5.1.4 Extraction of the SIM card .............................................................................................................. 16
5.1.5 Re-initialisation of the modem ....................................................................................................... 17
5.2 RECOMMENDATIONS FOR USING THE MODEM IN VEHICLES .............................................................................. 17
5.2.1 Recommended connection to the battery in a lorry ....................................................................... 17
5.2.2 Technical constraints in lorry ......................................................................................................... 19
5.3 GSM INDICATOR LED .................................................................................................................................. 20
5.4 AT COMMANDS ECHO DEACTIVATED .............................................................................................................. 20
5.5 VERIFYING GSM RECEIVE SIGNAL QUALITY .................................................................................................... 21
5.6 VERIFYING THE PIN CODE ............................................................................................................................ 22
5.7 VERIFYING MODEM REGISTRATION ON THE GSM NETWORK ............................................................................ 22
5.8 MAIN AT COMMANDS (HAYES) .................................................................................................................... 23
5.9 POWERING DOWN THE UNIT .......................................................................................................................... 24
5.10 UPDATING THE MODEM SOFTWARE .............................................................................................................. 24
6 TROUBLE SHOOTING.................................................................................................................................. 25
6.1 RS232 (V24) COMMUNICATION PROBLEM ..................................................................................................... 25
6.2 "ERROR" MESSAGE .................................................................................................................................... 25
6.3 "NO CARRIER" MESSAGE ........................................................................................................................... 26
7 FUNCTIONAL DESCRIPTION ...................................................................................................................... 27
7.1 ARCHITECTURE ............................................................................................................................................ 27
7.2 POWER SUPPLY ........................................................................................................................................... 28
7.2.1 General .......................................................................................................................................... 28
7.2.2 Protection ....................................................................................................................................... 28
7.3 RS232 SERIAL LINK ...................................................................................................................................... 29
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
7.3.1 General .......................................................................................................................................... 29
7.3.2 Auto-baud mode ............................................................................................................................ 30
7.3.3 Auto-power supply mode through the pin RI ................................................................................. 30
7.3.4 Pins description .............................................................................................................................. 30
7.4 AUDIO ......................................................................................................................................................... 31
7.4.1 Microphone .................................................................................................................................... 31
7.4.2 Loud-speaker ................................................................................................................................. 32
7.5 RESET ....................................................................................................................................................... 32
7.5.1 General .......................................................................................................................................... 32
7.5.2 RESET sequence .......................................................................................................................... 32
8 TECHNICAL CHARACTERISTICS ............................................................................................................... 33
8.1 MECHANICAL................................................................................................................................................ 33
8.2 ELECTRICAL ................................................................................................................................................. 34
8.2.1 Power supply ................................................................................................................................. 34
8.2.2 Audio interface ............................................................................................................................... 35
8.2.3 SIM Interface .................................................................................................................................. 35
8.2.4 GSM/DCS ...................................................................................................................................... 35
8.2.4.1 RF performances .................................................................................................................... 35
8.2.4.2 External GSM Antenna ........................................................................................................... 36
8.2.5 RESET Signal ................................................................................................................................ 36
8.3 ENVIRONMENTAL CHARACTERISTICS.............................................................................................................. 37
8.4 STANDARDS / CONFORMITIES ....................................................................................................................... 37
9 SECURITY RECOMMENDATIONS .............................................................................................................. 38
9.1 GENERAL ..................................................................................................................................................... 38
9.2 SECURITY IN A VEHICLE ................................................................................................................................ 39
9.3 CARE AND MAINTENANCE .............................................................................................................................. 39
9.4 YOUR RESPONSIBILITY .................................................................................................................................. 39
10 RECOMMENDED ACCESSORIES ............................................................................................................. 40
11 CLIENT SUPPORT ...................................................................................................................................... 40
DECLARATION OF CONFORMITY ................................................................................................................. 41
EG_GenPro78e_1003_UG_007_UK Page 5 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
Presentation
Entirely dedicated to the wireless markets throughout the world, the GenPro 18e allows a simple and rapid
integration of GSM / GPRS connectivity into M2M applications.
The GenPro 18e is a robust, reliable and long life product. Its very compact metal case makes it ideally
adapted to onboard standards.
The GenPro modem is Quad-Band 850/900/1800/1900 MHz and GSM/GPRS Class 10.
The GenPro 18e modem allows the immediate development of onboard high value-added telematic
solutions.
The GenPro 18e provides an external mode of operation, controlled by an external application through an AT
command set (see the ERCO & GENER Commands List).
This document describes the modem and provides the following information:
- General presentation,
- Functional description,
- Available basic services,
- Installation and use (first level),
- User-level trouble shooting,
- Recommended accessories.
For further information, please refer to the following documents:
- Commands List
- Application Notes
- Release Notes
- Client support (Hot-Line)
EG_GenPro78e_1003_UG_007_UK Page 6 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
Warning
- TO AVOID ALL RISK OF ELECTROCUTION, DO NOT OPEN THE UNIT
- THE UNIT CONTAINS NO USER REPAIRABLE COMPONENTS
- THE UNIT MUST BE RETURNED TO THE MANUFACTURER FOR ANY REPAIRATION
- THE UNIT MUST NOT BE CONNECTED DIRECTLY TO THE MAINS SUPPLY. PLEASE USE A
SUITABLE EXTERNAL POWER SUPPLY.
In its continuing research into improving its products, ERCO & GENER reserves the right to modify its
products and documentation at any time.
Copyright and Disclaimer
All rights reserved. The reproduction, transfer, distribution or storage of part or the totality of the contents of
this document, in any form, mechanical or electronic, without the prior written authorization from ERCO &
GENER is strictly prohibited.
GenPro 18e is a trademark of ERCO & GENER.
Hayes is a registered trademark of Hayes Microcomputer Product Inc. The names of products and
companies mentioned in this document may be names or trademarks of their respective holders.
Use of certain products or services described in this document may require subscription or a paying
subscription. The availability of certain products or services described in this document can vary according to
the configurations and the materials.
In certain countries, restrictions of use of the equipment may apply. Contact your nearest legally qualified
local government representative for more information.
ERCO & GENER operate a method of continuous development. Consequently, ERCO & GENER reserves
the right to change and improve its products and documentation at any time and without notice.
The contents of this document are provided “as is”. All information contained herein is provided in good faith.
No responsibility can be assumed as to the precision and reliability of the contents of this document. Except
for the applicable obligatory laws, no guarantee in any form, explicit or implicit, including, but without being
limited to it, is granted as to the aptitude for marketing and suitability to a particular use. ERCO & GENER
reserves the right to revise this document or to withdraw it at any time and without notice.
ERCO & GENER cannot in any case to be held responsible for any loss of data or income, as well as
particular damage, incidental, consecutive or indirect.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
1 References
1.1 Reference Documents
AT Commands Lists:
EG_GenProxxx_ xxx_1003_CL_000_UK
Software update procedure:
EG_GenProxxx_xxx_1003_UP_000_UK
Documents de reference GSM:
GSM 07.05.
GSM 07.07.
1.2 Abreviations
AC
Alternative Current
ACM
Accumulated Call Meter
AMR
Adaptative Multiple Rate
AT
Attention (prefix for modem commands)
BTS
Base Transceiver Station
CLK
ClocK
CMOS
Complementary Metal Oxide Semiconductor
CS
Coding Scheme
CTS
Clear To Send
dB
Decibel
dBc
Decibel relative to the Carrier power
dBi
Decibel relative to an Isotropic radiator
dBm
Decibel relative to one milliwatt
DC
Direct Current
DCD
Data Carrier Detect
DCE
Data Communication Equipment
DCS
Digital Cellular System
DSR
Data Set Ready
DTE
Data Terminal Equipment
DTMF
Dual Tone Multi-Frequency
DTR
Data Terminal Ready
EEPROM
Electrically Erasable Programmable Read-Only Memory
EFR
Enhanced Full Rate
E-GSM
Extended GSM
EMC
ElectroMagnetic Compatibility
EMI
ElectroMagnetic Interference
ESD
ElectroStatic Discharges
ETSI
European Telecommunications Standards Institute
FIT
Series of connectors (micro-FIT)
FR
Full Rate
FTA
Full Type Approval
GCF
Global Certification Forum
GND
GrouND
GPIO
General Purpose Input Output
GPRS
General Packet Radio Service
GSM
Global System for Mobile communications
HR
Half Rate
I
Input
IEC
International Electrotechnical Commission
EG_GenPro78e_1003_UG_007_UK Page 8 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
IMEI
International Mobile Equipment Identification
I/O
Input / Output
LED
Light Emitting Diode
MAX
MAXimum
ME
Mobile Equipment
MIC
MICrophone
Micro FIT
Family of connectors from Molex
MIN
MINimum
MNP
Microcom Networking Protocol
MO
Mobile Originated
MS
Mobile Station
MT
Mobile Terminated
NOM
NOMinal
O
Output
Pa
Pascal (for speaker sound pressure measurements)
PBCCH
Packet Broadcast Control Channel
PC
Personal Computer
PCL
Power Control Level
PDP
Packet Data Protocol
PIN
Personal Identity Number
PLMN
Public Land Mobile Network
PUK
Personal Unblocking Key
RF
Radio Frequency
RFI
Radio Frequency Interference
RI
Ring Indicator
RMS
Root Mean Square
RTS
Request To Send
RX
Receive
SIM
Subscriber Identification Module
SMA
SubMiniature version A RF connector
SMS
Short Message Service
SNR
Signal-to-Noise Ratio
SPI
Serial Peripheral Interface
SPL
Sound Pressure Level
SPK
SpeaKer
SRAM
Static RAM
TCP/IP
Transmission Control Protocol / Internet Protocol
TDMA
Time Division Multiple Access
TU
Typical Urban fading profile
TUHigh
Typical Urban, High speed fading profile
TX
Transmit
TYP
TYPical
UTC
Universal Time Clock
VSWR
Voltage Stationary Wave Ratio
EG_GenPro78e_1003_UG_007_UK Page 9 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
2 Packing
2.1 Contents
The GenPro 18e is supplied with:
- 1 GenPro 18e packing case,
- 1 GenPro 18e modem,
- 2 fixing brackets,
- Instructions Sheet.
- 2-wire cable (Red/Black) with in-line fuse
2.2 Packing Case
Packing case external dimensions:
- Width: 54.5 mm,
- Height: 68 mm,
- Length: 108 mm.
An identification label is attached to the top of the packing case. It contains
- The ERCO & GENER logo,
- The product reference (GenPro 18e),
- CE mark and RoHS compliance mark,
- The IMEI 15-digit bar code.
Identification label dimensions:
- Height: 37 mm,
- Length: 70 mm.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
2.3 Modem Labels
One production label, attached to the underside of the modem, provides the following information:
- CE mark,
- Crossed wheelie-bin mark (DEEE standard),
- DC supply (VDC),
- The IMEI 15-digit bar code.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
3 General Presentation
3.1 Physical Description
Description of the GenPro 18e modem:
Connector
Micro-Fit 4pins/M
Front side
Connector Sub HD
15pins/F
Rear side
Connector
SMA/F
SIM card cover GSM LED
Two fixing brackets for attaching the modem to a support:
Brides de fixation
EG_GenPro78e_1003_UG_007_UK Page 12 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
3.2 External connections
3.2.1 Connections
3.2.1.1 GSM antenna connector
The GSM antenna connector is a 50 impedance female SMA type.
3.2.1.2 4-pins Micro FIT female connector
This connector allows the connection of an external DC supply.
Pin N° Signal
1 +VDC
2 GND
3 NC
4 NC
WARNING
: pins 3 and 4 are not wired. It is strictly forbidden to connect a supply voltage to these pins – the
modem may be damaged.
3.2.1.3 15-pin Sub HD female connector
This connector provides:
- The serial RS232 link,
- The audio line connection (microphone and loud-speaker),
- The BOOT and RESET signals.
Pin N° Description Circuit (V24 – RS232C) I/O
1 Signal detection / Buzzer 109 – DS – DCD O
2 Data transmission 103 – ED – TXD I
3 Boot BOOT I
4 Microphone + MIC2P I
5 Microphone - MIC2N I
6 Data reception 104 – RD – RXD O
7 Data Set Ready 107 – PDP – DSR O
8 Data Terminal Ready 108/2 – TDP – DTR I
9 Ground 102 – TS – GND 10 Loud Speaker + SPK2P O
11 Clear To Send 106 – PAE – CTS O
12 Request To Send 105 – DPE – RTS I
13 Ring Indicator / 3,8V 125 – IA – RI O
14 Reset RESET I
15 Loud Speaker - SPK2N O
Note : the pin 3 is not used.
EG_GenPro78e_1003_UG_007_UK Page 13 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
3.2.2 2-wire micro FIT supply cable
This cable provides power to the modem.
Component Characteristics
4-pin Micro FIT connector Type : MOLEX
Cable Length 1.5m
Wire Tinned copper 24 x 0.2 mm
Surface area : 0.75 mm²
EG_GenPro78e_1003_UG_007_UK Page 14 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
4 Characteristics and Services
The GenPro 18e is a class 10 GSM or GSM/GPRS modem intended for asynchronous binary data
transmission, fax Group3 (Class 2), SMS and voice.
The features of the GenPro 18e modem are shown in the table below.
GenPro 18e modem
GSM
- Quad-Bands 850/900/1800/1900 MHz
- ETSI GSM Phase 2+ Classe 4 (2W @ 850 / 900 MHz)
Classe 1 (1W @ 1800 / 1900 MHz)
- SIM Toolkit Release 99
VOICE
- Voice (GSM mode)
- Téléphonie, Emergency call 112
- Full Rate, Enhanced Full Rate, Half Rate et AMR (FR/EFR/HF/AMR)
- Echo cancellation and noise reduction features
- Full Duplex Mains Libres
DATA
- GPRS Multi-Slot Class 10 supported (4Rx / 2Tx)
- PBCCH/PCCCH supported, coding schemes supported : CS1 - CS4
- Circuit de Données asynchrones, transparent et non-transparent 9600 (Standard) à 14400bds (Selon
réseau)
- Compatible Group 3 FAX
- SMS Text, PDU, MT/MO modes and SMS Cell Broadcast
Interfaces
- GSM antenna: SMA-F connector
- Electrical Power: +5.5 à +32 VDC (micro-FIT connector)
- RS232 (300 up to 115200 bds) + Audio through Sub-D 15 pins female connector
- AT commands : GSM 07.05 et 07.07
- SIM reader(SIM 3V – 1,8V)
Supplied accessories
- Fixing brackets (x2)
- 2-wire micro FIT supply cable
Option
- Auto-power supply through the pin RI for external application (*)
(*) Consult us
EG_GenPro78e_1003_UG_007_UK Page 15 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5 Using The Modem
5.1 Starting with the modem
5.1.1 Mounting the modem
To mount the modem on a support, use the fixing brackets as shown in the diagram below:
Note:
- Must be fixed to a flat
surface.
- Maximum height of the
screw head height: 2 mm
5.1.2 Installation of the modem
To install the modem, it is recommended to perform the following operations with the modem turned off:
- Remove the SIM card cover on the rear side.
- Carefully insert the SIM card into its holder.
- Push the SIM card until the "click", which confirms you the SIM Card is correctly positioned.
- Replace the SIM card cover.
- Connect the GSM antenna to the SMA connector.
- To connect to a DTE, connect the V24 link using the 15-pin Sub HD cable.
- Connect the supply cable to an external regulated DC source (for automobile applications, refer to
chapter 5.2 Recommendations for using the modem in vehicles).
- Connect the supply cable to the modem and turn on the power supply. The GSM LED will light up.
The modem is now ready. Refer to chapter 5.8 Main AT commands (HAYES) for a description of
the commands for configuring and using the modem.
EG_GenPro78e_1003_UG_007_UK Page 16 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5.1.3 Communication with the modem
Connect the RS232 cable between the DTE (the COM port) and the modem (DCE).
Configure the DTE RS232 port as follows:
Data rate: 9600 bps,
Data size: 8 bits,
Parity: None,
Stop bits: 1,
▪ Flow control: hardware.
Via the DTE (a PC running a communications application such as HyperTerminal), enter the command
AT(CR). The modem should reply with OK.
In the case where no communication can be established with the modem:
Verify the RS232 connexion between the DTE and the modem (DCE),
Verify the configuration of the COM port on the DTE.
Some examples of AT commands which can be sent to the modem once the communication has been
established and verified (these commands are explained in detail later in the document):
AT+CGSN : the modem should reply with a 15 digit number (beginning with "35873000xxxxxxx").
AT+CPIN="xxxx" : enter the code of the SIM card xxxx (if active).
AT+CSQ : verify the GSM signal reception level.
AT+CREG ? : verify the registration of the modem on the network.
ATD<telephone number> : start a voice call.
ATH : hang-up (end of the call).
For further information about these AT commands and their associated parameters, refer to the "Commands
List" from ERCO & GENER.
5.1.4 Extraction of the SIM card
To remove the SIM card from the modem, it is recommended to apply the following instructions, the modem
not power supplied:
- Remove the SIM card cover from the rear side.
- Push on the SIM card (simple pression) up to the "click", allowing its eject.
- Remove carefully the SIM card from its holder.
- Place the SIM card cover.
- Apply a Reset or an ON / OFF to save these operations.
EG_GenPro78e_1003_UG_007_UK Page 17 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5.1.5 Re-initialisation of the modem
The hardware RESET signal is available on pin 14 of the 15-pin Sub HD connector. The modem is re-
initialised when this RESET signal is held at a low level for at least 500µs.
WARNING
: This RESET signal should be considered as a means of re-initialising the modem in cases of
emergency only. For further details concerning the RESET of the modem, see the chapter
7.6 RESET.
5.2 Recommendations for using the modem in vehicles
WARNING
: The power supply connector on the GenPro 18e must NOT be connected directly to the
battery of a vehicle.
5.2.1 Recommended connection to the battery in a lorry
All Lorries have a circuit breaker outside the cabin. The circuit breaker is necessary for security reasons. For
example, if a fire breaks out in the lorry’s electric box, the driver may cut the power source to avoid further
danger and damage (explosion).
The circuit breaker is connected to the ground of the lorry, usually connected to the fuse box. As such, most
lorry circuit breakers cut the ground connexion rather than the battery power side as shown in the diagram
below:
EG_GenPro78e_1003_UG_007_UK Page 18 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
GenPro 18e
The diagram above shows a recommended connexion, where the modem is connected after the circuit
breaker to the ground of the lorry (or in the fuse box) and NOT directly to the earth of the battery
EG_GenPro78e_1003_UG_007_UK Page 19 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5.2.2 Technical constraints in lorry
It is highly recommended to NOT connect the modem supply directly the battery but instead to the circuit
breaker. Otherwise the modem may be damaged when the lorry is starting and the circuit breaker is closed.
In this case the ground of the lorry and the ground of the battery will be connected together via the modem
as shown in the diagram below:
GenPro 18e
Example of a forbidden electrical connexion (risk of damage to the modem)
The diagram above shows an electrical connexion which may damage the modem because its ground is
connected directly to the earth of the battery.
In this example, when the circuit breaker is closed, the current flows via the modem and the electrical circuits
in the lorry (dash-board for example). When the lorry’s starter motor is used it could result in the cables and
or the modem being damaged or destroyed.
The internal circuits of the modem are not designed to withstand the high currents associated with starter
motors.
EG_GenPro78e_1003_UG_007_UK Page 20 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5.3 GSM indicator LED
The state of the modem is indicated by the GSM LED located on the rear side of the modem, close to the
SIM holder (see chapter 3.1 Physical Description).
The table below shows the meaning of the different states of the GSM LED :
GSM LED LED activity Modem state
ON LED on fixed The modem is powered, it is ready to function but not
yet recognised by the network; the PIN code has not
yet been entered or the antenna is not connected.
LED flashing
(once every 2
seconds)
The modem is powered, the PIN code is active, the
modem is recognised by the network and is ready to
make or receive a call (Idle mode).
LED flashing
(Once a second)
The modem is powered and currently in communication
(Voice, Data or Fax).
OFF LED off The modem is not powered or is in the RESET phase.
5.4 AT commands Echo deactivated
If no echo is returned when entering an AT command, it could be that :
- the “Local echo” of your communication application is not activated,
- and/or the modem’s echo function has been deactivated.
The echo is configured by the command ATE and requires a back-up with the command AT&W.
To activate the modem echo, enter the command ATE1.
When using a communication application to send AT commands to the modem, it is recommended to :
- deactivate the "local echo" in your communication application,
- activate the modem echo (enter the command ATE1).
For a communication Machine to Machine with the modem, it is recommended to deactivate the modem
echo (enter the command ATE0) to avoid the CPU receiving redundant responses.
For more information about the ATE command see the ERCO & GENER "Commands List".
EG_GenPro78e_1003_UG_007_UK Page 21 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5.5 Verifying GSM receive signal quality
The modem will be able to establish a call only if the received GSM signal is of a sufficient level.
The command AT+CSQ will return the reception level (rssi) of the signal sent by the closest GSM Base
Transceiver Station (BTS), as well the receive bit error rate (ber).
When the SIM card is present and the PIN code has been entered, the command AT+CSQ will return the
signal level from the BTS on the subscribed operator network.
When used without the SIM card, this command will simply indicate the closest BTS due to the fact that the
modem cannot identify the current subscription. It is therefore advisable to make this test with the SIM card
present.
To verify the GSM signal quality, perform the following operations:
Using a communication application, enter the command AT+CSQ.
The response is in the following format:
+CSQ: <rssi>,<ber> where : <rssi> = indicates the reception level,
<ber> = receive bit error rate.
Verify the value <rssi> with the aid of the table below:
<rssi> value Gain (dbm) Interpretation <ber> value Interpretation
0 -113 dbm Insufficient 0 to 7
See standard ETSI
GSM 05.08
1 to 10 -111 to -95 dbm Insufficient
11 to 30 -93 to -53 dbm Sufficient
31 (max) -51dbm Perfect
99 Unknown/not detectable 99 Unknown/not detectable
The GSM modem will function correctly with a minimum <rssi> of between 11 and 15.
Below 10 the signal is insufficient, the modem cannot function depending on the geographical situation or the
mobility of the vehicle. Above 15 the signal is of a sufficient level.
For more information about the AT commands see the "Commands List" from ERCO & GENER.
EG_GenPro78e_1003_UG_007_UK Page 22 / 41
Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5.6 Verifying the PIN code
The PIN code is essential in order to make a call or to accept a call from the GSM network.
The PIN code is held on the SIM card and can be modified by the user.
To verify a previously entered PIN code, use a communication application and enter the command
AT+CPIN?
The table below shows the main responses from the modem:
Command Response Interpretation
AT+CPIN?
+CPIN: ERROR
The SIM card is absent or unknown
+CPIN: READY
The PIN code is correct
+CPIN: SIM PIN
The PIN code is bad or not yet entered
+CPIN: SIM PUK
The PUK code is required
For more information about the AT commands see the ERCO & GENER "Commands List".
5.7 Verifying modem registration on the GSM network
1. Ensure that a valid SIM card is present in the SIM card reader in the modem.
2. Using a communications application, enter the following AT commands :
a. AT+CPIN=xxxx Enter the PIN code. The user has only 3 attempts to enter the PIN code.
After the third attempt, only the PUK code (supplied by the operator) will allow a new PIN
code to be entered.
b. AT+CREG? Verify the network registration status. The response will be of the following
format : +CREG: <mode>,<stat> where :
<Mode> = un-solicited registration message configuration,
<Stat> = registration status
3. Verify the registration status with the aid of the following table :
Command Response Interpretation
AT+CREG?
+CREG: 0,0
The modem is not recognised by the
network.
+CREG: 0,2
The modem is searching for a network
operator.
+CREG: 0,1
The modem is GSM attached to a local
operator.
+CREG: 0,5
The modem is GSM attached to an
operator in roaming mode.
If the modem is not registered, verify the antenna connexion and the receive signal level (see chapter 5.5
Verifying GSM receive signal quality).
For more information about the AT commands see the "Command List" from ERCO & GENER.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5.8 Main AT commands (HAYES)
The table below shows at a quick glance the main AT commands useful for the control of the modem.
For further information concerning the complete command set see the ERCO&GENER "Commands List”.
Table: Main AT commands used with the modem.
Description AT Command Response Interpretation
Enter the PIN code
AT+CPIN=xxxx
OK
PIN code accepted
(xxxx = PIN code)
+CME ERROR: 16
PIN code incorrect (1*)
+CME ERROR: 3
PIN code already entered (1*)
Verification of GSM
network registration
AT+CREG?
+CREG: 0,0
The modem is not recognised by the
network.
+CREG: 0,2
The modem is searching for a
network operator.
+CREG: 0,1
The modem is GSM attached to a
local operator.
+CREG: 0,5
The modem is GSM attached to an
operator in roaming mode.
Reception of an
incoming call (2*)
ATA
OK
Reply to the call
Make a voice call ATD<telephone
number>;
OK
Communication established
(IMPORTANT: the ; at
the end of the sequence
specifies a voice call)
+CME ERROR: 11
PIN code not entered
+CME ERROR: 3
The credit has run out or the
communication has already been
established.
Make an emergency
call (112)
ATD112;
OK
Communication established
Lost communication
NO CARRIER
Hang-up ATH
OK
(1*) The command AT+CMEE=1 allows the display of extended error codes. This command may be saved
with the command AT&W.
The command AT%CSTAT=1 allows the display of the change of status of the SIM card (present,
ready…) and to check divers modem states (modem ready after RESET…). This command may be
saved with the command AT&W.
(2*) The command AT+CRC=1 will in the case of an incoming call, display more detailed ring information
indicating the type of call - voice, data or fax. This command may be saved with the command AT&W.
Examples:
For VOICE : +CRING: VOICE
For DATA : +CRING: REL ASYNC
For FAX : +CRING: FAX
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
5.9 Powering down the unit
There is no specific AT command to be transmitted to the GenPro 18e modem before removing the power.
5.10 Updating the modem software
So as to be able to benefit from the latest functions of the GenPro 18e, a procedure is used which will
upgrade the software in the modem.
This consists of downloading the software into the internal Flash memory via the RS232 serial link available
on the 15-pin Sub HD connector.
Please refer to the software update procedure document for a detailed description of this procedure.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
6 Trouble Shooting
This section describes various problems and their solutions that may be encountered when using the
modem.
6.1 RS232 (V24) Communication problem
If the modem does not respond to any of the AT commands via the RS232 then refer to the table below for a
list of possible causes and solutions.
Table: possible causes and solutions for RS232 communication problems
If the modem... Check Action
Returns nothing Is the modem correctly powered? Ensure that the modem is connected to an
external regulated power source (5.5V to 32V
DC). See chapter 8.2.1 Power supply.
Is the serial cable connected at
both ends (PC and Modem)?
Verify the connexion of the serial cable.
Is the serial cable correctly cabled
according to the table in chapter
3.2.1.3 15-pin Sub HD female
connector?
Cable the serial cable according to the table in
chapter 3.2.1.3 15-pin Sub HD female
connector.
Returns nothing or
random characters
Is the communications terminal
correctly configured on the PC?
Ensure that the terminal configuration
corresponds to that of the modem.
Factory configuration :
Speed = 9600 bps
Data bits = 8
Parity = none
Stop bits = 1
Flow control = hardware
Is there another application using
the same port thus creating a
conflict?
Close the conflicting application.
Is the modem echo deactivated
and without message reporting?
Enter the command ATE1Q0 followed by AT&W
if a backup is required.
6.2 "ERROR" message
The modem returns the message “ERROR” (in response to an AT command) in the following cases :
• The COM port is not directed to the GenPro 18e but to another modem. Enter the command
ATI1. The response should be Enabler_III.... All other responses indicate a dialog with another
modem. Verify the COM port used in the communications application.
• The syntax of the AT command is incorrect. Re-enter the command. (Refer to the ERCO &
GENER "Commands List")
• The syntax of the AT command is correct, but with incorrect parameters :
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
- Enter the command AT+CMEE=1 to obtain an error message with its error code instead of a
simple “ERROR” message,
- Enter again the AT command which previously caused a problem to obtain the error code. In
the case of an error, the response is in the form :
+CME ERROR : <error code>
For further information about the error codes returned by the command AT+CMEE, refer to the ERCO &
GENER "Commands List".
Note : It is strongly recommended to systematically allow the modem to return error codes (enter the
command AT+CMEE=1).
6.3 "NO CARRIER" message
If the modem returns the message "NO CARRIER" after an attempted call (voice or data), check the table
below for a list of possible causes and solutions.
Table : Causes and solutions when the "NO CARRIER " message is returned
Modem returns... Check Action
"NO CARRIER" Is the received GSM signal strong
enough?
Verify the received signal quality (see chapter
5.5 Verifying GSM receive signal quality).
Is the modem registered on the
network?
Verify network registration (see chapter 5.7
Verifying modem registration on the GSM
network).
Is the antenna correctly
connected?
Check the GSM antenna installation (see chapter
8.2.6.3 External GSM Antenna for installation
recommendations).
"NO CARRIER"
(when attempting a
VOICE call)
Has the semi-colon (;) been
entered immediately after the
telephone number in the AT
command?
Ensure that the semi-colon (;) been entered
immediately after the telephone number in the
AT command, for example : ATD0123456789;
"NO CARRIER"
(when attempting a
DATA call)
Has the SIM card been configured
for data / fax calls?
Ensure that the SIM card is allowed to make data
/ fax calls (check with your SIM card supplier).
Is the selected modulation type
supported by the called number?
Ensure that the selected modulation type is
supported by the called number.
Is the selected modulation type
supported by the network?
Ensure that the selected modulation type is
supported by the network. If not, select a
compatible modulation type with the command
AT+CBST=0,0,1 (1*).
(1*) For further information concerning this command see the ERCO&GENER "Commands List”.
If the modem returns the message "NO CARRIER", use the command AT+CEER to see the extended error
code.
For further information about the error codes returned by the command AT+CEER, refer to the ERCO &
GENER "Commands List".
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
7 Functional description
7.1 Architecture
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
7.2 Power supply
7.2.1 General
The modem must be powered (V+BATTERY) by an external regulated DC power source of between 5.5V
and 32V.
The modem’s various internal DC voltages are provided by an internal DC/DC converter.
The correct functioning of the modem cannot be guaranteed if the input voltage (V+BATTERY) falls below
5.5V.
7.2.2 Protection
The modem is protected by an in-line 2.5A / 250V fuse in the power supply cable supplied with the modem.
It also has internal protection against power supply spikes of more than 32V.
Filter guarantees:
Input/output EMI/RFI protection,
Signal smoothing.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
7.3 RS232 serial link
7.3.1 General
The RS232 interface provides a level translation (V24/CMOS ⇔ V24/V28) between the GSM module DCE)
and the PC COM port (DTE).
The RS232 interface is protected internally (ESD protection) against external electrostatic spikes.
Filter guarantees:
Input/output EMI/RFI protection,
Signal smoothing.
The following signals are available:
TX data (CT103/TX)
RX data (CT104/RX)
Request To Send (CT105/RTS)
Clear To Send (CT106/CTS)
Data Terminal Ready (CT108-2/DTR)
Data Set Ready (CT107/DSR)
Data Carrier Detect (CT109/DCD) : optional Buzzer output,
Ring Indicator (CT125/RI) / 3.8V : optional 3.8V supply for GenBlue xxe.
RS232 signals
The DSR signal is always present in a high level when the modem is power supplied.
The RS232 interface allows a certain amount of flexibility in the use of its signals. For example, after
configuration (see command AT+IFC) the modem may operate in the 3-wire mode using only the TX, RX
and GND signals. However, the TX, RX, GND, CTS and RTS signals will also be required for GPRS
applications and Xmodem upgrade. This is not the case for the DTR, DSR, DCD and RI signals which may
be not used.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
7.3.2 Auto-baud mode
The auto-baud mode allows the modem to automatically detect the transmission speed used by the DTE.
(only from 1200 up to 115200 bps).
The auto-baud mode is controlled by the command AT+IPR. This function is explained in detail in the ERCO
& GENER “Commands List”.
Note: By default, the GenPro 18e is delivered with the RS232 interface configured to 9600 bps, no parity, 8
data bits, 1 stop bit.
It is recommended to prefer a fixed speed to the auto-baud mode.
7.3.3 Auto-power supply mode through the pin RI
An option (not soldered by default) exists allowing the auto-power supply mode in 3.8V, through the pin RI ,
for an external application (the GenBlue 15e for instance).
7.3.4 Pins description
Table: Pins description
Signal
Pin number on Sub
HD connector
I/O
RS232
standard
Description
CTXD/CT103 2 I TX Transmit serial data
CRXD/CT104 16 O RX Receive serial data
CRTS/CT105 12 I RTS Request To Send
CCTS/CT106 11 O CTS Clear To Send
CDSR/CT107 7 O DSR Data Set Ready
CDTR/CT108-2 8 I DTR Data Terminal Ready
CDCD/CT109 1 O DCD Data Carrier Detect
CRI/CT125 13 O RI Ring Indicator / 3.8V option (*)
CT102/GND 9 Ground
(*) This 3.8V auto-power supply option is not wired by default.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
7.4 Audio
The audio interface is a standard interface for connecting a telephone handset (the command AT$VSELECT
enables you to select the handset, please refer to ERCO & GENER "Commands List").
Echo cancellation (see command AT$MICAEC) and noise reduction features are also available to improve
the audio quality in hands-free applications.
ERCO & GENER recommend the use of the following cable: DATA/AUDIO Sub D 9pts Fem / Sub HD 15pts
Male / RJ9 (order code 4404000205) and a telephone handset (order code 3153400000).
Table: Pin identification
Pin name SUBD 9 F pin number SUBD 15 M-HD pin number
DCD/Buzzer 1 1
RXD 2 6
TXD 3 2
DTR 4 8
GND 5 9
DSR 6 7
RTS 7 12
CTS 8 11
RI/3.8V 9 13
RJ9 pin number
Micro + 1 4
Speaker + 2 10
Speaker - 3 15
Micro - 4 5
7.4.1 Microphone
Differential microphone inputs are used to help reduce common–mode and TDMA noise. They are ESD
protected.
An electret type microphone (0.5 mA / 2 Volts) may be connected directly to these inputs allowing the
connexion of a telephone handset.
The microphone impedance is approximately 36 k.
The gain of the microphone input may be internally adjusted by a differential amplifier and may be defined by
using the command AT+PREAMP (see the ERCO & GENER “Commands List”).
The amplifier has a gain of 25.6 dB and a Bias generator providing an external voltage of 2 or 2.5V for the
Bias microphone.
Table: Pins description
Signal name
Pin number Sub HD
Connector
I/O Type Description
CMIC2P 4 I Analogue Microphone +ve
CMIC2N 5 I Analogue Microphone -ve
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
7.4.2 Loud-speaker
Differential outputs are used to help reduce common–mode and TDMA noise.
The loud-speaker may be connected directly to the output pins.
Table: Pins description
Signal name
Pin number Sub HD
Connector
I/O Type Description
CSPK2P 10 O Analogue Loud-speaker +ve
CSPK2N 15 O Analogue Loud-speaker -ve
7.5 RESET
7.5.1 General
A low level input on this pin (over at least 10ms) allows a forced emergency hardware RESET of the modem.
In this case it acts as an input. It must be driven by an open-collector circuit.
•
PIN 14 (RESET) AT 0, TO RESET THE MODEM,
• pin 14 (RESET) at 1, normal operating mode.
This pin may also be used to provide a RESET to an external equipment. In this case it acts as an output. If
an external RESET is not required it may be left unconnected.
Table: Pin description
Signal
Pin number on Sub HD
Connector
I/O Type Description
RESET 14 I/O SCHMITT Reset Modem
WARNING
: This signal must only be used in a case of emergency. A software RESET is always
preferable to a hardware RESET. It is strongly unadvised to execute a RESET whilst in
communication or dialogue without having first detached from the network operator
7.5.2 RESET sequence
To activate the emergency RESET sequence, the RESET signal may be pulled to a low level for at least
10ms.
After the modem has been RESET, if a SIM card is present in the reader there will be a delay whilst it is
initialised before being accessible.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
8 Technical Characteristics
8.1 Mechanical
Table: Mechanical characteristics
Dimensions
73 x 54.5 x 25.5 mm (excluding connectors)
Overall Dimensions
90 x 54.5 x 25.5 mm
Weight
88 grams (modem only)
< 197 grams (modem + fixing brackets + cables)
Volume 101.5 cm³
Case
Extruded aluminium
Ingress Protection
IP31
The illustration below indicates the dimensions (in mm) of the modem showing the clearances necessary for
installation.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
8.2 Electrical
8.2.1 Power supply
Table: Voltage range and power consumptions
Operating voltage range
5.5V to 32V DC (GSM or DCS or GPRS)
Average power consumptions
- GSM 900 MHz : 90mA @ 12V in communication
- GSM 1800 MHz : 80mA @ 12V in communication
- Idle mode : 12mA @ 12V
Note : The modem is permanently powered once the power supply is connected.
The table below indicates the consequences of over and under-voltage on the modem.
Table: Effects of a power supply defect
If the voltage :
Then :
falls bellow 5.5V
GSM and GPS communications cannot be
guaranteed.
goes above 32V
(transient peaks)
The modem guarantees its own protection.
goes above 32V
(continuous over-voltage)
The modem is short-circuited by an internal varistor.
The modem is then protected by the in-line fuse.
The table below indicates the power supply consumption of the modem without the RS232 connected.
Table: Consumption (1*) without RS232 connected
CONDITIONS
E-GSM/GPRS 900MHz E-GSM/GPRS 1800MHz
T=25°C and 3V SIM card I Nom.(mA) I Nom.(mA)
Idle mode (2*) @ 5,5V 17,5 17,5
@ 12V 12 12
@ 24V 11 11
@ 32V 8,5 8,5
In communication GSM @ 5,5V 180 156
1RX/1TX @ 12V 90 80
@ 24V 46.5 39.5
Power (2W/1W) @ 32V 35 30
In communication GPRS CL10 @ 5,5V 329 275
3RX/2TX @ 12V 167 140
@ 24V 86.5 72.5
Power (2W/1W) @ 32V 65 54
During TX bursts @ 5,5V 1250 1000
@ 12V 630 506
@ 24V 318 252.5
Power (2W/1W) @ 32V 246 197
(1*) The power consumption may vary by 5% over the whole operating temperature range (-20 °C to +60 °C)
(2*) Idle mode: modem is registered on the network but not in communication.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
8.2.2 Audio interface
The audio interface is accessible via the 15-pin Sub HD connector (see chapter 7.4).
Table: Characteristics of the audio interface on the 15-pin Sub HD connector
Mic Input Parameter/Conditions Min Typ Max Units
Maximum Input Range –
Mic(+) to Mic(-)
Inputs 3 dBm0 (Max. digital
sample amplitude when PGA
gain set to 0 dB)
32.5 mV
RMS
Nominal Ref. Level –
Mic(+) to Mic(-)
Differential MIC -10 dBm0
Differential Input Resistance –
Mic(+) to Mic(-)
Differential MIC,
MICAMP gain = 25.6 dB
36 k
Microphone Pre-Amplifier Gain Differential MIC 25.6 dB
8.2.3 SIM Interface
Table: SIM card characteristics
SIM Card 3 V or 1.8 V
8.2.4 GSM/DCS
8.2.4.1 RF performances
The RF performances are compliant with the ETSI GSM 05.05 recommenda
TheRFperformancesforreceiverandtransmitteraregiveninthetablebelow.
tion.
Table: Receiver and Transmitter RF performances
Receiver
850MHz/900MHz sensitivity - 106 dBm, GPRS Coding Scheme 1 (CS1)
1800MHz/1900MHz sensitivity - 106 dBm, GPRS Coding Scheme 1 (CS1)
Transmitter
Transmit Power (Power Class1 - 850/900) at ambient
temperature
33 dBm +/- 2 dB @ antenna connection
Transmit Power (Power Class4 - 1800/1900) ) at
ambient temperature
30 dBm +/- 2 dB @ antenna connection
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
8.2.4.2 External GSM Antenna
TheexternalGSMantennaisconnectedtothemodemviatheSMA/Mconnector.Itmusthavethecharacteristics
listedinthetablebelow.
Table: External GSM antenna characteristics
Antenna frequency range 850/900/1800/1900 MHz
Impedance 50 Ohms nominal
DC Impedance 0 Ohm
Gain (antenna + cable) 0 dBi (in a minimum direction)
VSWR (Rx max TX max) 1.5:1
Polarisation Linear
Note: See chapter 10 Recommended Accessories for GSM antenna recommended by ERCO & GENER.
8.2.5 RESET Signal
Typical Reset Connection
Table : RESET signal operating conditions
Parameter Condition Min. Typ. Max. Unit
VIL Input Voltage – Low or float 0.58 Vdc
VIH Input Voltage – High 1.36 1.95 Vdc
IPU Internal Pull-Up Resistor -40 -31 -15 µA
IIL Current sink -2.0 mA
Reset Pulse Duration 10 mS
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
8.3 Environmental characteristics
To ensure the correct operation of the modem, the limits listed in the table below should be respected.
Table: Environmental characteristics
Operating temperature -20 °C to +60 °C
Storage temperature -30 °C to +85 °C
Operating humidity without condensation HR < 70% @ +55°C
Atmospheric pressure normal
8.4 Standards / Conformities
The product conforms to the following requirements:
• R&TTE 1999/5/EC Directive,
• Regulations of standard ETSI EN 301 489-7 (02),
• ROHS compliant : directive 2002/95/CE
• 2002/96/CE DEEE (crossed out wheelie bin).
The following mark is visible on the underside of the unit:
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
9 Security Recommendations
9.1 General
It is important to follow the specific regulations for the use of radio operator equipment, in particular the
possible risks of radio frequency interference (RFI). Please follow carefully the security advice given below.
Turn off your GSM modem:
• On an aircraft. The use of cellular telephones can endanger the operations of the plane, disturb the
cellular network and is illegal. The non-observance of this instruction can lead to the suspension of
cellular telephone services as well as a fine.
• At a refuelling station.
• In any area with a potentially explosive atmosphere which could lead to an explosion or a fire.
• In hospitals and similar places where medical equipment may be in use.
Restrictions of use of radio operator equipment in:
• Fuel depots.
• Chemical factories.
• Locations where demolition is under way.
• Other places where signs indicate that the use of cellular telephones is prohibited or dangerous.
• Other places where you should normally turn off the engine of your vehicle.
There can be a danger associated with the use of your GSM modem close to insufficiently protected medical
devices such as acoustic apparatus and pacemakers. Consult the manufacturers of medical equipment to
determine if it is adequately protected.
The use of your GSM modem close to other electronic equipment may also cause interference if the
equipment is insufficiently protected. Observe all the manufacturer’s warnings and recommendations for the
equipment.
The modem is designed to be used with “fixed” and “mobile” applications:
• “Fixed application”: The GSM modem is physically connected to a site and it is not possible to be
easily moved to another site.
• “Mobile application”: The GSM modem is designed to be used in various places (other than fixed)
and is intended for use in portable applications.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
9.2 Security in a vehicle
Do not use your GSM modem whilst driving a vehicle, unless equipped with a correctly installed ear-
piece/hands-free kit.
Respect the national regulations for the use of cellular telephones in vehicles. Road safety is always a
priority.
An incorrect installation of a GSM modem in a vehicle could cause incorrect operation of the electronics of
the vehicle. To avoid such problems, ensure that the installation is carried out by a qualified person. At the
time of the installation, verify the electronic protection system of the vehicle.
The use of an apparatus to activate the headlights or the horn of a vehicle on a public highway is not
authorized.
9.3 Care and maintenance
The suggestions below will help you to look after and preserve this product for many years.
• Do not expose the modem to the extreme environments such as a high temperature or a high
humidity content.
• Do not use or store the modem in dusty or dirty places.
• Do not open or disassemble the modem. ALL WARRANTIES ARE VOID IF THE PRODUCT IS
OPENED, ALTERED, AND/OR DAMAGED.
• Do not expose the modem to liquids. It is not impermeable.
• Avoid dropping, striking, or shaking the modem violently.
• Do not place the modem near computer disks, credit or voyage cards or other magnetic media. The
information contained on the discs or the cards can be affected by the modem.
• The use of third party equipment or accessories, not made or authorized by ERCO & GENER can
cancel the guarantee.
9.4 Your responsibility
This modem is under your responsibility. Treat it with care. It is not a toy. Install it in a secure place out of the
reach of children.
Make a careful note of your PIN and PUK codes. Familiarize yourself with the modem and its functions. Use
the security functions to prevent unauthorized use and/or theft.
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Description and non-contractual illustrations in this document are given as an indication only.
ERCO & GENER reserves the right to make any modifications.
10 Recommended Accessories
The accessories recommended by ERCO & GENER for use with the GenPro modem are shown on our
Internet site in the section Products > Accessories. For more information, contact our sales department.
11 Client support
ERCO & GENER ensures customer support for all sold modems. As such you will have access to:
The latest version of this document,
The product’s brief commercial description,
The latest OS User Guides,
Conformity certificates,
Application notes.
L’esprit Modem
DECLARATION OF CONFORMITY
Manufacturer
: ERCO & GENER
Address
: Rue des Petites Granges
Z.I. de Saint Lambert des Levées
B.P. 30163
49412 SAUMUR CEDEX – France
Website
: http://www.ercogener.com
declares that the products :
Name
: GenPro 18e Type: Modem
Complies with
:
- R&TTE 1999/5/EC Directive,
- EN301489-1:V1.8.1
- EN301489-7:V1.3.1
- §6.5, §6.6, §6.8 and §6.9 of the 2004/104/CE directive
- EN 301 511 v9.0.2
- EN 60950-1:2006 + A11:2009
- EN50385 :2002
- ROHS Compliant : Directive 2002/95/CE
- "REACH" N°1907/2006- R&TTE 1999/5/EC Directive
The corresponding markings appear under the appliance.
Saumur, January 10
th
2011
Charles CHAUSSONNIER
Managing Director
S.A. ERCO & GENER – ZI de St. Lambert-des-Levées – BP 30163 – F-49412 SAUMUR Cedex
Tél. : +33 (0)2 41 83 13 00 – Fax : +33 (0)2 41 67 19 20 – www.ercogener.com – infos@ercogener.com
SA CAPITAL 200873 € – R.C. SAUMUR B 332 174 820 – SIRET 332 174 820 00032 – NAF 2630Z – TVA Intra : FR 16 332 174 820
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