Epygi QX50, QX2000, QX200 Administrator's Manual

Manual II: Administrator’s Guide

Edition 2, October 2014

SW Release 6.0.1 and higher

QX50/QX200/QX2000 Manual II: Administrator’s Guide

Notice to Users

This document, in whole or in part, may not be reproduced, translated or reduced to any machine-readable for m without prior written approval.

Epygi provides no warranty with regard to this document or other information contained herein and hereby expressly disclaims any implied warranties of merchantability or fitness for any particular purpose in regard to this document or such information. In no event shall Epygi be liable for any incidental, consequential or special damages, whether based on tort, contract or otherwise, arising out of or in connection with this document or other information contained herein or the use thereof.

Copyright © 2003-2014 Epygi Technologies, LTD. All Rights Reserved. Quadro and QX are registered trademarks of Epygi Technologies, LTD. Microsoft, Windows and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks and brand names ar e the property of their respective proprietors.

Emergency 911 Calls

YOU EXPRESSLY ACKNOWLEDGE THAT EMERGENCY 911 CALLS MAY NOT FUNCTION WHEN USING QUADRO OR QX AND THAT EPYGI TECHNOLOGIES, LTD. OR ANY AFFILIATES (AGENTS) SUBSIDIARIES, PARTNERS OR EMPLOYEES ARE NOT LIABLE FOR SUCH CALLS.

Limited Warranty

Epygi Technologies, LTD. (‘Epygi’) warrants to the original end-user purchaser every Quadro and QX to be free from physical defects in material and workmanship under normal use for a period of one (1) year from the date of purchase (proof of purchase required) or two (2) years from the date of purchase (proof of purchase required) for products purchased in the European Union (EU). If Epygi receives notice of such defects, Epygi will, at its discretion, either repair or replace products that prove to be defective.

This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instructions; (ii) external power sources such as a power line, telephone line or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center; (iv) products that have had their original manufacturer’s serial numbers altered, defaced or deleted; (v) damage due to lightning, fire, flood or other acts of nature.

In no event shall Epygi’s liability exceed the price paid for the product from direct, indirect, special, incidental or consequential damages resulting from the use of the product, its accompanying software or its documentation. Epygi offers no refunds for its products. Epygi makes no warranty or representation, expressed, implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability or fitness for any particular purpose.

Return Policy

If the product proves to be defective during this warranty period, please contact the establishment where the unit was purchased. The Integrator will provide guidance on how to return the unit in accordance with its established procedures. Epygi will provide the Return Merchandise Authorization Number to your retailer.

Please provide a copy of your original proof of purchase. Upon receiving the defective unit, Epygi, or its service center, will use commercially reasonable efforts to ship the repaired or a replacement unit within ten business days after receipt of the returned product. Actual delivery times may vary depending on customer location. The Distributor is responsible for shipping and handling charges when shipping to Epygi.

European Limited Warranty

The European Limited Warranty is the same as the Limited Warranty above, except the warranty period is for two years from the date of purchase.

Extended Warranty

Extended Warranty Option

Epygi offers an extended warranty program available for purchase by end users. This option is available at the time of purchase, extending the users original warranty for an additional three (3) years. Combined with the original warranty, the extended warranty would offer a total of five (5) y ears protection for European end users and four (4) years protection for non-European end users.

Extended Warranty Statement

Epygi Technologies, LTD. extends its Limited Warranty for an additional period of thr ee (3) years from the date of the termination of the original Limited Warranty period (proof of purchase required).

Epygi reserves the right to revise or update its products, pricing, software, or documentation without obligation to notify any individual or entity. Please direct all inquiries to:

Epygi Technologies, LTD.

1400 Preston Road, Suite 300, Plano, Texas 75093

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Administrative Council for Ter minal Attachments (ACTA) Custome r Information

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Located on the equipment is a label that contains, among other information, the ACTA registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company.

The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming call. I n most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total REN’s contact the telephone company to determine the maximum REN for the calling area.

This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right the file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact EPYGI TECHNOLOGIES, LTD.

If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until the problem is resolved.

Electrical Safety Advisory

To reduce the risk of damaging power surges, we recommend you install an AC surge arrestor in the AC outlet from which the Quadro or QX is powered.

Industry Canada Statement

This product meets the applicable Industry Canada technical specifications.

Safety Information

Before using the Quadro or QX, please review and ensure the following safety instructions are adhered to:

• To prevent fire or shock hazard, do not expose your Quadro or QX to rain or moisture.

• To avoid electrical shock, do not open the Quadro or QX. Refer servicing to qualified personnel only.

• Never install wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specified for wet locations.

• Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying cable or telephone lines.

• Avoid using your Quadro or QX during an electrical storm.

• Do not use your Quadro, QX or telephone to report a gas leak in the vicinity of the leak.

• An electrical outlet should be as close as possible to the unit and easily accessible.

Emergency Services

The use of VoIP telephony is made available through IP networks such as the Internet and is dependent upon a constant source of electricity, network availability and proper operation of the equipment. If a power outage, network disruption or equipment failure occurs, the VoIP telephony service could be disabled. User understands that in any of those events the Quadro or QX may not be able to support 911 emergency services, and further, such services may only be available via the user's regular telephone line or mobile lines that are not connected to the Quadro or QX. User further acknowledges that any interruption in the supply or delivery of electricity, network availability or equipment failure is beyond Epygi's control and Epygi shall have no responsibility for losses arising from such interruption.

Music on Hold Copyright

The default Music on Hold on the Quadro or QX is a 22 second fragment from Chopin's Nocturne O p.9 #2 performed by Marina Var danyan and kindly provided to Epygi Technologies, LTD. The recording is royalty free.

Complian ce with Laws

You may not use the Epygi Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law. You are responsible for compliance with all do mestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.

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Table of Contents

Manual I: see Installation Guide

Step-by-step guide to install and configure QX IP PBX basically.

Manual II: Administrator's Guide

About this Administrator's Guide ..................................................................................................................................................................................8

QX IP PBX’s Graphical Interface .....................................................................................................................................................................................9

Dashboard – Administrator’s Main Page ............................................................................................................................................................................................. 9

Administrator’s Menus .................................................................................................................................................................................................. 10

Setup Menu ....................................................................................................................................................................................................................... 10

Basic Setup ................................................................................................................................................................................................................................................. 11

System (LAN) – System Configuration Wizard ........................................................................................................................................................................................................... 11

Internet (WAN) - Internet Configuration Wizard ...................................................................................................................................................................................................... 12

Needed Bandwidth for IP Calls.................................................................................................................................................................................................................................... 14

Date and Time Settings......................................................................................................................................................................................................................................................... 15

System Mail Settings – Email (SMTP) ............................................................................................................................................................................................................................. 16

SMS Settings – Short Text Messaging ............................................................................................................................................................................................................................. 17

System Security ......................................................................................................................................................................................................................................... 18

Licensed Features..................................................................................................................................................................................................................................... 18

Feature Keys ............................................................................................................................................................................................................................................................................. 18

Free Trial Activation.............................................................................................................................................................................................................................................................. 19

Redundancy ............................................................................................................................................................................................................................................... 20

Language Pack ........................................................................................................................................................................................................................................... 20

Update Languages for IP Phones ...................................................................................................................................................................................................................................... 21

Extensions Menu ............................................................................................................................................................................................................. 22

Extensions Management......................................................................................................................................................................................................................... 23

Add Extension .......................................................................................................................................................................................................................................................................... 24

User Extension Settings ................................................................................................................................................................................................................................................. 25

Pickup Group Extension Settings ............................................................................................................................................................................................................................... 32

Call Park Extension Settings ......................................................................................................................................................................................................................................... 34

Paging Group Extension Settings ............................................................................................................................................................................................................................... 36

ACD Group Extension Settings .................................................................................................................................................................................................................................... 37

Recording Box Extension Settings ............................................................................................................................................................................................................................. 40

Recording Box .................................................................................................................................................................................................................................................................... 42

Attendant Extension Settings ...................................................................................................................................................................................................................................... 43

Extension Codecs .............................................................................................................................................................................................................................................................. 49

Call Park and Directed Call Park Service ................................................................................................................................................................................................................. 51

Barge In Service ................................................................................................................................................................................................................................................................ 51

Add Multiple Extensions ...................................................................................................................................................................................................................................................... 52

User Extensio n Bulk Import ............................................................................................................................................................................................................................................... 52

Conferences................................................................................................................................................................................................................................................ 53

Conferences Management ................................................................................................................................................................................................................................................... 54

Add Conference ....................................................................................................................................................................................................................................................................... 55

Email Default Settings........................................................................................................................................................................................................................................................... 55

Upload Un iversal Extension Recordings ............................................................................................................................................................................................ 55

Upload Universal Extension Recordings - Hold music ....................................................................................................................................................................................... 56

Extensions Directory ............................................................................................................................................................................................................................... 56

Receptionist Manage ment ..................................................................................................................................................................................................................... 57

ACD Management ..................................................................................................................................................................................................................................... 60

Authorized Phones Database ................................................................................................................................................................................................................ 64

Call Back Services ............................................................................................................................................................................................................................................................. 65

Interfaces Menu ............................................................................................................................................................................................................... 67

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IP Lines ........................................................................................................................................................................................................................................................ 68

IP Line Settings ........................................................................................................................................................................................................................................................................ 69

Supported SIP P hones .......................................................................................................................................................................................................................................................... 69

Programmable Keys Configuration ................................................................................................................................................................................................................................. 70

IP Phone Templates ............................................................................................................................................................................................................................................................... 71

IP Phones Logo ........................................................................................................................................................................................................................................................................ 72

FXS Gateways ........................................................................................................................................................................................................................................................................... 73

FXS Lines ..................................................................................................................................................................................................................................................... 74

FXS (On-board) Line Settings ............................................................................................................................................................................................................................................ 74

Diagnostic Loopback ............................................................................................................................................................................................................................................................. 75

Hot Desking......................................................................................................................................................................................................................................................................... 75

FXO Settings ............................................................................................................................................................................................................................................... 76

E1/T1 Trunk Settings .............................................................................................................................................................................................................................. 77

Incoming Interdigit Service ................................................................................................................................................................................................................................................ 84

ISDN Trunk Settings ................................................................................................................................................................................................................................. 85

External PSTN Gateways......................................................................................................................................................................................................................... 89

Authorization Parameters................................................................................................................................................................................................................................................... 89

Telephony Menu .............................................................................................................................................................................................................. 90

VoIP Carrier Wizard ................................................................................................................................................................................................................................ 91

Call Routing Table .................................................................................................................................................................................................................................... 92

Call Routing ............................................................................................................................................................................................................................................................................... 99

Local AAA Table ................................................................................................................................................................................................................................................................... 100

Global Speed Dial Directory............................................................................................................................................................................................................................................. 100

Allowed Characters and Wildcards ........................................................................................................................................................................................................................ 101

Best Matching Algorithm ............................................................................................................................................................................................................................................ 102

Entering SIP Addresses Correctly ................................................................................................................................................................................................................................. 105

SIP Tunnel Settings ............................................................................................................................................................................................................................................................. 105

Class of Service ..................................................................................................................................................................................................................................................................... 106

Call Recording Settings .........................................................................................................................................................................................................................107

NAT Traversal Settings .........................................................................................................................................................................................................................109

General Settings ................................................................................................................................................................................................................................................................... 109

SIP Parameters ..................................................................................................................................................................................................................................................................... 109

RTP Parameters ................................................................................................................................................................................................................................................................... 109

STUN Parameters ................................................................................................................................................................................................................................................................ 110

NAT Exclusion ....................................................................................................................................................................................................................................................................... 110

RTP Settings .............................................................................................................................................................................................................................................111

SIP Settings ...............................................................................................................................................................................................................................................112

SIP Aliases .............................................................................................................................................................................................................................................................................. 113

TLS Certificates..................................................................................................................................................................................................................................................................... 113

Advanced Settings ..................................................................................................................................................................................................................................113

Voice Mail Co mmon Settings ........................................................................................................................................................................................................................................... 113

RTP Streaming Channels .................................................................................................................................................................................................................................................. 114

Gain Control ........................................................................................................................................................................................................................................................................... 114

3PCC Settings ........................................................................................................................................................................................................................................................................ 115

RADIUS Client Settings ...................................................................................................................................................................................................................................................... 115

Dial Timeout .......................................................................................................................................................................................................................................................................... 117

Call Quality Notification .................................................................................................................................................................................................................................................... 117

Firewall Menu ................................................................................................................................................................................................................118

Firewall .....................................................................................................................................................................................................................................................119

Firewall and NAT ................................................................................................................................................................................................................................................................. 119

Advanced Firewall Settings ............................................................................................................................................................................................................................................. 119

IDS Log ..................................................................................................................................................................................................................................................................................... 119

Filtering Rules .........................................................................................................................................................................................................................................120

View All Filtering Rules ..................................................................................................................................................................................................................................................... 120

Incoming Traffic/Port Forwarding............................................................................................................................................................................................................................... 121

Outgoing Traffic ................................................................................................................................................................................................................................................................... 121

Management Access ........................................................................................................................................................................................................................................................... 121

Call Control Access .............................................................................................................................................................................................................................................................. 121

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SIP Access ............................................................................................................................................................................................................................................................................... 122

Blocked IPs ............................................................................................................................................................................................................................................................................. 122

Allowed IPs ............................................................................................................................................................................................................................................................................ 122

Custom Services ......................................................................................................................................................................................................................................123

Service Pool Configuration .............................................................................................................................................................................................................................................. 123

IP Groups ..................................................................................................................................................................................................................................................124

IP Pool Configuration ......................................................................................................................................................................................................................................................... 124

SIP IDS Settings .......................................................................................................................................................................................................................................126

Network Menu................................................................................................................................................................................................................127

IP Routing Configuration ......................................................................................................................................................................................................................128

IP Static Routes ..................................................................................................................................................................................................................................................................... 128

IP Policy Routes .................................................................................................................................................................................................................................................................... 128

PPTP/L2TP Routes ............................................................................................................................................................................................................................................................. 129

DHCP Settings ..........................................................................................................................................................................................................................................129

DHCP Server .......................................................................................................................................................................................................................................................................... 130

DHCP Advanced Settings .................................................................................................................................................................................................................................................. 131

DHCP Leases .......................................................................................................................................................................................................................................................................... 131

DHCP Settings for the VLAN Interface ......................................................................................................................................................................................................................... 132

DNS Settings .............................................................................................................................................................................................................................................132

DNS Server Settings ............................................................................................................................................................................................................................................................ 132

Dynamic DNS Settings ....................................................................................................................................................................................................................................................... 133

PPP/ PPTP Settings ................................................................................................................................................................................................................................134

Advanced PPP Settings ...................................................................................................................................................................................................................................................... 134

SNMP Settings ..........................................................................................................................................................................................................................................135

Global SNMP Settings ......................................................................................................................................................................................................................................................... 135

SNMP Trap Settings ............................................................................................................................................................................................................................................................ 136

VLAN Configuration ...............................................................................................................................................................................................................................136

VPN Configuration ..................................................................................................................................................................................................................................137

IPSec Configuration ............................................................................................................................................................................................................................................................ 137

PPTP/L2TP Configuration ............................................................................................................................................................................................................................................... 140

Status Menu ....................................................................................................................................................................................................................144

System Status ...........................................................................................................................................................................................................................................145

General Information ........................................................................................................................................................................................................................................................... 145

Network Status ..................................................................................................................................................................................................................................................................... 145

Lines Status ............................................................................................................................................................................................................................................................................ 145

Memory Status ...................................................................................................................................................................................................................................................................... 147

Hardware Status .................................................................................................................................................................................................................................................................. 147

SIP Registration Status ...................................................................................................................................................................................................................................................... 148

IP Lines Registration Status............................................................................................................................................................................................................................................. 148

License Status ....................................................................................................................................................................................................................................................................... 148

Events ........................................................................................................................................................................................................................................................149

System Events ....................................................................................................................................................................................................................................................................... 149

Event Settings ....................................................................................................................................................................................................................................................................... 149

Call History ...............................................................................................................................................................................................................................................150

Successful, Missed and Unsuccessful Calls ................................................................................................................................................................................................................ 150

Call History Settings ........................................................................................................................................................................................................................................................... 151

CDR Archive ........................................................................................................................................................................................................................................................................... 152

Archiving Settings ............................................................................................................................................................................................................................................................... 153

RTP Statistics......................................................................................................................................................................................................................................................................... 154

FAX Statistics ......................................................................................................................................................................................................................................................................... 155

Conference History ................................................................................................................................................................................................................................155

Conferences ........................................................................................................................................................................................................................................................................... 155

Successful Calls and Unsuccessful Outgoing Calls .................................................................................................................................................................................................. 156

CDR Settings .......................................................................................................................................................................................................................................................................... 156

LAN/WAN ..................................................................................................................................................................................................................................................157

LAN and WAN Interface Statistics................................................................................................................................................................................................................................. 157

Statistics ....................................................................................................................................................................................................................................................158

Network Transfer ................................................................................................................................................................................................................................................................ 158

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PSTN Channel Usage........................................................................................................................................................................................................................................................... 159

Maintenance Menu .......................................................................................................................................................................................................160

Diagnostics ...............................................................................................................................................................................................................................................161

Security Diagnostics ........................................................................................................................................................................................................................................................... 161

Call Capture............................................................................................................................................................................................................................................................................ 161

Ping ........................................................................................................................................................................................................................................................................................... 162

Traceroute .............................................................................................................................................................................................................................................................................. 163

System Logs ..............................................................................................................................................................................................................................................163

System Logs Settings .......................................................................................................................................................................................................................................................... 163

Remote Logs Settings ......................................................................................................................................................................................................................................................... 164

Logs Archive .............................................................................................................................................................................................................................................164

User Rights Management......................................................................................................................................................................................................................165

Users ......................................................................................................................................................................................................................................................................................... 165

Roles ......................................................................................................................................................................................................................................................................................... 166

Backup/Restore ......................................................................................................................................................................................................................................166

Automatic Bac kup ............................................................................................................................................................................................................................................................... 167

Download Legible Configuration ................................................................................................................................................................................................................................... 167

Upload Legible Configuration ......................................................................................................................................................................................................................................... 168

Firmware Update....................................................................................................................................................................................................................................168

Upload Firmware ................................................................................................................................................................................................................................................................. 169

Get Firmware From Server .............................................................................................................................................................................................................................................. 170

Automatic Firmware Update........................................................................................................................................................................................................................................... 171

Reboot ...................................................................................................................................................................................................................................................................................... 171

Registration Form ............................................................................................................................................................................................................................................................... 172

Appendix: PBX Services for QX IP PBX’s Administrator .....................................................................................................................................173

Appendix: Conference Services for Moderators and Participants ..................................................................................................................174

Appendix: System Default Values .............................................................................................................................................................................176

Administrator Settings..........................................................................................................................................................................................................................176

Extension Settings ..................................................................................................................................................................................................................................182

Appendix: Moderator's Menus ..................................................................................................................................................................................184

Conference Moderator’s Main Page...................................................................................................................................................................................................184

Conference Progress ..............................................................................................................................................................................................................................185

Recorded Conferences ..........................................................................................................................................................................................................................186

Conference Settings ...............................................................................................................................................................................................................................187

Recording Settings .............................................................................................................................................................................................................................................................. 188

Customization ....................................................................................................................................................................................................................................................................... 189

Participants ............................................................................................................................................................................................................................................................................ 190

New Participants Configuration .............................................................................................................................................................................................................................. 191

Handset Added Participants Configuration......................................................................................................................................................................................................... 192

Schedule .................................................................................................................................................................................................................................................................................. 192

Send Notification Mail........................................................................................................................................................................................................................................................ 193

Appendix: Software License Agreement .................................................................................................................................................................194

Manual III: see Extension User's Guide

Describes detailed the menus available for extension users and includes further all call codes at a glance.

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About this Administrator's Guide

The QX IP PBX Manual is divided into three parts:

• Manual-I: Installation Guide gives step-by-step instructions to provision the QX IP PBX and configure the phone extensions with the Epygi SIP Server.

After successfully configuring the QX IP PBX, users will be able to make SIP phone calls to remote QX IP PBX devices, make local calls to the PSTN and to access the Internet from devices connected to the LAN.

• Manual-II: Administrator's Guide explains all QX IP PBX management menus available for administrators only. It includes a list of all System Default

Values.

• Manual-III: Extension User's Guide explains all QX IP PBX management menus available for extension users. A list of all call codes can be found there,

too.

This guide contains many example screen illustrations. Since QX IP PBXs offer a wide variety of features and functionality, the example screens shown may not appear exactly the same for your particular QX IP PBX as they appear in this manual. The example screens are for illustrative and explanatory purposes, and should not be construed to represent your own unique environment.

QX IP PBX’s Graphical Interface describes to the QX IP PBX's graphical user interface and explains all recurrent buttons.

Administrator’s Menus explains the Administrator's management pages according to the menu structure shown on the main page of the QX IP PBX

management.

Appendix: PBX Services for QX IP PBX’s Administrator explains PBX features for administrator accessible from the handset.

Appendix: System Default Values lists all factory defaults.

Appendix: Moderator's Me nus explains all menus that can be accessed and configured by conference moderators. (Applicable if the Conference Server

and/or the Video Conferencing features are activated on the system.)

Appendix: Software License Agreement includes the contract for using QX IP PBX's hardware and software.

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QX IP PBX’s Graphical Interface

Dashboard – Administrator’s Main Page

When the administrator logs in, the Epygi QX Management page is displayed with a table of active calls (including information about call peers, call duration and start time) at the startup. The number of total active calls is displayed below the table.

The button Terminate next to each active call is used to terminate the corresponding call.

The Start Recording button next to each active call (except for calls to Auto Attendant) is used to manually start the recording of the corresponding call. Once the call recording is started, the button changes to Stop now used to manually stop the call recording. The call recording can be restarted again if needed.

The following main menus are available on Epygi QX50/QX200/QX2000: Setup, Extensions, Interfaces, Telephony, Firewall, Network, Status and

Maintenance. By clicking on menus the administrator may access the settings in each respective category and perform actions specific to each category.

The following menus may additionally occur when pressing to the PBX or Conference extensions:

• Your Extension (see Manual III: Extension User’s Guide)

• Conference

The Return link is used to return to the Epygi QX50/QX200/QX 2000 Management page.

Fig.II- 1: Ep ygi QX IP PBX Management page

The functional button Renew Wan IP Address appears on the administrator’s main QX IP PBX Management page if the QX IP PBX device acts as a DHCP client. The Renew WAN IP Address button is used to obtain a new WAN IP address in case, e.g., the QX IP PBX moves to another network.

The button Pending Events will be displayed in the upper right corner of the Administrator’s Main Menu page. Clicking on the butto n will lead to the

Events page that can be also accessed from the

Language selection is available only when the custom Language Pack has been uploaded and it is used to enable custom language for QX GUI or returning

back to the default language - English.

The list of Users currently logged in is seen in the lower right corner of the Administrator's Main Menu. Information about IP address user accessed QX IP PBX GUI from, the username user is logged in and the time until the next automatically logout is provided herein. The current versio n of the QX IP PBX's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed during that time, user will be automatically moved to the Login page and will be requested to lo gin again.

Log Out is used to close the session between the user PC and QX and to leave the QX Web Management or to enter the management with another login.

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Status Menu.

QX50/QX200/QX2000 Manual II: Administrator’s Guide

Administrator’s Menus

Setup Menu

The Setup Menu consists of the following sections:

•

Basic Setup

−

For QX50/QX200 - System (LAN)

−

For QX2000 – System Configuration Wizard

−

For QX50/QX200 - Internet (WA N)

−

For QX2000 – Uplink Configuration Wizard

−

Date and Time

−

Email (SMTP)

−

Short Text Messaging (SMS)

•

System Security

•

Licensed Features

−

Feature Keys

−

Free Trial Activation

•

Redundancy

•

Language Pack

Fig.II- 2: Setup Menu page

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

DHCP Settings for the LAN are described in the chapters

It is strongly recommended to leave the

Fig.II- 3: System Configuration Wizard – Getting Started page

The

page contains the host name, IP

address and Subnet Mask information about the QX IP PBX

Fig.II- 4: System Configuration Wizard - System Configuration page

Basic Setup

System (LAN) – System Configuration Wizard

The System Configuration Wizard allows the administrator to define the QX IP PBX’s Local Area Network settings and to specify regional configuratio n settings to make QX IP PBX operational in its LAN. The System Configuration Wizard MUST be run upon QX IP PBX's first startup to make sure that it works properly in its network environment. The Wizard allows navigating through the following basic configuration parameters and settings:

• System Configuration (see below)

• DHCP Settings for the LAN Interface

• Regional Settings and Preferences (see below)

• Emergency Codes and PSTN Access Code Settings (see below)

below. The LAN configuration and regional settings will be described later in this chapter.

Please Note:

factory default settings if their meanings are not fully clear to the administrator.

System Configuration

LAN interface. These settings make QX IP PBX available to the internal network.

The System Configuration page offers the following input options:

Host Name requires a host name for the QX IP PBX device.

Domain Name requires the LAN side domain name which the

QX IP PBX belongs to.

IP Address requires the QX IP PBX host address for the LAN interface.

Subnet Mask requires the QX IP PBX hosts’ Subnet Mask.

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The

are used to select

will support Daylight

Fig.II- 5: System Configuration Wizard - Regional Settings page

The

and

are

used to configure the emergency dial plan.

Fig.II- 6: System Configuration Wizard - Emergency Codes and PSTN Access Code Settings page

Regional Settings and Preferences

settings specific to the location of the QX IP PBX. This is important for the functionality of the voice subsystem.

The Regional Settings and Preferences page has two drop down lists to select the Your Locale (location) and a corresponding Timezone. QX IP PBX Savings (DST) correction if it is available for the selected time zone.

This page also has a manipulation radio button group to choose:

• System Language – selection is available only when the

custom Language Pack has been uploaded and it is used to enable custom language for system voice messages or returning back to the default language English.

Emergency Codes

PSTN Access Code Settings

The Emergency Codes text field requires the PSTN numbers of the emergency or lifeline services. Multiple emergency codes, separated by commas, can be inserted in this field. For each emergency code, a routing pattern will be generated in the Call Routing Table, which will allow faster and easier calls to emergency destinations.

The PSTN Access Code drop down list allows you to select the prefix code for accessing the PSTN line in the routing mode. Dialing the digits inserted in this text field will provide the PSTN dial tone when dialed from the handset.

Internet (WAN) - Internet Configuration Wizard

The Internet Configuration Wizard (Uplink Configu ration Wizard in case of QX2000) allows the administrator to configure the WAN interface settings and to adjust QX IP PBX’s connectivity with an external network. The Internet Configuration Wizard MUST be run for QX IP PBX to be connected to the Internet.

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All the settings of the

are

described in the chapters below except those for the IP

factory default settings if their meanings are not fully

Fig.II- 7: Internet Configuration Wizard – Getting Star ted page

For Protocols

(available only for QX50/QX200):

DNS Settings

For Protocols

(available only for QX50/QX200):

WAN Interface Configuration (see below)

DNS Settings

For Protocols

DNS Settings

page offers the following

•

Internet Configuration Wizard

settings, which will be described in this chapter.

Attention: It is strongly recommended not to change the

clear to an administrator.

The Wizard allows navigating through the following basic configuration parameters and settings:

• Uplink configuration (see below)

PPPoE

•

PPP/ PPTP Settings

WAN Interface Configuration (see below)

•

PPTP

• WAN IP Configuratio n (see below)

• PPP/ PPTP Settings

•

Ethernet

• WAN IP Configuration

• WAN Interface

Configuration (see below)

•

The Uplink Configuration page allows you to select the QX IP PBX‘s WAN interface connection type and its bandwidth settings. These settings will make QX IP PBX available to the external network.

Depending on the Uplink Interface Protocol selection, the page following the Uplink Configuration page is different. Thus if PPPoE is selected, the next page will be PPP

Configuration, while selecting Ethernet will bring up the WAN IP Configuration page.

The Uplink Configuration compone nts:

The WAN Interface Protocol radio buttons are used to choose the protocol depending on the requirements of the ISP (Internet Service Provider):

PPPoE (available only for QX50/QX200) - turns on

the PPP over an Ethernet connection.

PPTP (available only for QX50/QX200) – turns on

the Point to Point Tunneling Protocol (PPTP) interface used for the connection between QX IP PBX and ADSL modem. A fixed IP address configuration is needed in this case.

Ethernet - turns on the Ethernet connection

The WAN Interface Bandwidth settings allow the specification of the upstream and downstream speeds in kbit/s, helping to assure the quality of IP calls. An IP call looses the voice quality if there is no available bandwidth. When approaching the limits of bandwidth capacity, another IP call will be declined.

The bandwidth provided by the ISP has to be specified in the text fields Upstream Speed and Downstream Speed. The default entry in both fields is 100000, the maximum bandwidth of a 100 Mb Ethernet. You may see the required bandwidth in the chapter

The Min Data Rate text field requires the amount of upstream bandwidth that ought to remain for data applications even if voice applications use the entire available upstream bandwidth. The value selected here needs to be smaller than the upstream bandwidth and is measured in kbit/s.

Fig.II- 8: Internet Configuration Wizard - Uplink Configuration page

Needed Bandwidth for IP Calls.

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The

radio-button selection

switches to automatic retrieval of the WAN IP address from a

Fig.II- 9: Internet Configuration Wizard - WAN IP Configuration page

The

page may be used to

modify the MAC address of the QX IP PBX. This might be

Fig.II- 10: Internet Configuration Wizard – WAN Interface Configuration page

Packet

Needed bandwidth in kbit/s using the Codecs:

G.711u/G.711

105

50 - 105

29 - 84

19 - 74

17 - 71

The WAN IP Configuration page is only displayed if Ethernet or PPTP has been selected to be the uplink protocol. It offers the following components:

Assign automatically via DHCP

DHCP server at the ISP/uplink.

Please Note: DHCP referred to here is the one that runs on the provider’s side and not the QX IP PBX’s personal DHCP server.

The Assign Manually radio-button switches to the manual adjustment of IP settings. This selection requests the following parameters:

IP Address requires the IP address for the QX IP PBX WAN interface.

Subnet Mask requires the subnet mask for the QX IP PBX device WAN interface.

Default Gateway requires the IP address of the router where all packets are to be sent to, for example, to the router of the provider.

WAN Interface Configuration

necessary if the ISP (Internet Service Provider) requires a specified MAC address, for example, for authentication. This page offers the following components:

MAC Address Assignment manipulation radio-buttons:

• This Device turns to the default MAC address of the QX

IP PBX.

• User Defined requires user defined MAC Address.

The MTU drop down list allows you to select the maximum packet size on the Ethernet (in bytes). MTU is used to fragment the packets before transmitting them to the network. The MTU preferred value is dependent on the Ethernet connection. The default MTU size is 1500 Bytes for Ethernet and 1400 Bytes for PPPoE.

Needed Bandwidth for IP Calls

The bandwidth required by an IP call depends on the codecs used and these specifications are listed in the tables below:

Required Bandwidth for Standard Packets:

Size in

msec.

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G.726-16

G.726-24 G.726-32 G.726-40 G.729a iLBC-13.33 G.722

G.722.1

QX50/QX200/QX2000 Manual II: Administrator’s Guide

Packet

Needed bandwidth in kbit/s using the Codecs:

114

58 - 114

33 - 89

20 - 76

18 - 74

msec.

148

105

118

124

92 - 148

118

105

49 - 105

30 - 85

26 - 80

enables the

SNTP (Simple Network Time Protocol) server on QX IP PBX,

FQDN (Full

Needed Bandwidth for Encrypted Packets when using a SRTP:

Size in

G.711u/G.711a G.726-16

msec.

Required Bandwidth for Encrypted Packets when a VPN is used:

Packet

Size in

G.711u/G.711a G.726-16

G.726-24

Needed bandwidth in kbit/s using the Codecs:

G.726-24

G.726-32 G.726-40 G.729a iLBC-13.33 G.722 G.722.1

Date and Time Settings

The Date and Time page provides information about the current system time and date. The settings may be updated through the international time and date servers.

Time is used to set the local time (hour, minute).

Date is used to set the date (month, day, year).

Enable Simple Network Time Protocol Server

thus QX IP PBX becomes the timeserver for its LAN.

Enable Simple Network Time Protocol Client enables the SNTP client on the QX IP PBX, thus QX IP PBX becomes a client to an external timeserver. A checkbox disables Date and Time drop down lists and enables the following parameters:

The SNTP Servers table lists all defined NTP Servers.

The Add functio nal button opens an Add SNTP Server page where a new NTP server can be defined. This page offers the NTP Server radio butto ns that are used to choose between a manual and a predefined NTP server.

Qualified Domain Name) or its IP address.

• Manual requires the NTP server’s

• Predefined is used to select the NTP server’s host

address from the drop down list, where the most common NTP servers are listed.

Fig.II- 11: Date and Time Settings page

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

The

and

functional buttons are used to

Fig.II- 12: Add SNTP Server page

requires the SMTP host port number.

Fig.II- 13: Sys tem Mail Settings page

Move Up

Move Down

sort NTP servers in the order they need to be accessed. If the NTP server in the first position of the SNTP Servers table does not answer, NTP server in the next position will try to be reached.

Please Note: You can add another NTP server to the list if the

defined NTP servers are not functional (for example, QX IP PBX's date/time is not being updated automatically).

Polling Interval indicates the time interval for the periodical synchronization between the timeserver and QX IP PBX. It counts in hours.

Attention: Date and Time Settings will be reset if QX IP PBX has lost power.

System Mail Settings – Email (SMTP)

The Ema il (SMT P) page allows you to send warnings automatically about the board status or problems to the administrator. System events that require email notification are selected on the transmission to the extension user’s mailing account.

QX IP PBX may automatically generate emails to the administrator:

• If events specified in the

Events list occur

• If voice mails are set from the Voice Mail Settings (see Manual III: Extension User’s Guide) to be sent as e-mail

With the Enable checkbox system mail sending and voice messages transmission to the extension user's mailbox could be enabled.

SMTP Host requires the IP address or host name of the Simple Mail Transfer Protocol (SMTP) server. This SMTP server is part of your mail server that you

normally use to receive and send mails.

Events page. System mail must be enabled and the SMTP server needs to be configured for voice message

SMTP Port

Mail Sender Address text field requires the source address

for the QX IP PBX notification emails. The email address defined here should be an existing valid email address registered on the selected SMTP server or it should have permission to use that particular SMTP server for e-mail transmission.

Mail Recipient Address text field requires an active email address where system emails will be delivered. The e-mail recipient here can be a QX IP PBX administrator or someone responsible for network and system problems.

Mail Recipient Address (CC) text field requires an active email address where a carbon copy (CC) of the system e-mails will be delivered.

The server requires a secure connection (TLS) must be selected if the specified SMTP server requires secure connection using TLS. If the specified SMTP server allows using both secure and unsecure connections then this selection forces to establish the secure connection.

Enable SMTP Authentication must be selected if the specified SMTP server requires authentication. In this case authentication User Name and User Password configured on the SMTP server should be defined in the corresponding text fields.

Attention: The following symbols are not allowed for the Password field: '$', '(', ')','/', '`', '&', '\', '''.

With the button Send test mail a test mail can be sent to the defined email address to verify the settings. This button will be enabled if correct values have been submitted and saved o n this page.

To configure the System Mail

1. Enable the system mail sending by the Enable checkbox selection.

2. Update or set the SMTP host in the SMTP Host text field.

3. Update or set the e-mail sender address in the Mail Sender Address text field.

4. Update or set the e-mail address in the Mail Recipient Address text field.

5. Enable the secure connection (TLS) if the specified SMTP server requires secure connection.

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enables the SMS service on the QX IP PBX.

Fig.II- 14: SMS Set tings page

6. Enable SMTP Authentication if it is required on the server.

7. Insert into the corresponding text fields an authentication User Name and User Password defined by your SMTP server.

8. Press the Save button to submit these settings.

9. Use the Send Test Mail button to send a test e-mail with the configured settings.

SMS Settings – Short Text Messaging

The SMS Settings are used to configure the SMS parameters that will allow QX IP PBX to send the voice mail notificatio ns or event notifications via SMS to the extension user’s mobile phone. Every extension user can enable voice mail notifications when a new voice mail is received and they can to define their own mobile numbers from the Voice Mail Settings or to set the certain notifications, the SMS service should be enabled and SMS settings should be configured from this page.

Enable SMS Service

User Name and Password text fields require the authentication

settings of the SMS server.

SMS Sender Address requires the source address for the QX IP PBX notification SMS. The address defined in this field will be seen in the “From” field of the SMS delivered to the mobile phone.

SMS Recipient Address requires a destination mobile number for a test SMS.

SMS Gateway manipulation radio buttons allow to select between pre-defined Clickatell SMS gateway and the custom defined SMS gateways.

Events notificatio n to be delivered per SMS. However, for QX IP PBX to deliver SMS

• Clickatell – this selection allows to use a pre-defined SMS gateway. Selection enables the A PI ID text field which indicates a Clicatell specific

parameter obtained from the server and should match on both sides.

• Custom – this selection allows to use a custom SMS gateway. Selection requires following parameters to be inserted:

Resource text field requires the HTTP resource name on the SMS gateway, for example: /http/sms.cgi. Parameters text field requires the parameters to be submitted to the resource address. The value of this field represents a string with tokens

(separated by percent (%) symbols) inside. Each token indicates a value of the certain field on this page. The value is dependent on the SMS gateway requirements. For example:

user=%username%&password=%password%&to=%to%&from=%fro m%&text=%text%

Send Test SMS is used to send a test SMS to the defined SMS Recipient Address. This button will be enabled if correct values have been submitted and saved on this page.

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The tokens are the strings that have the following dependencies from the field in this page:

%username% – indicates the username defined in the field Username %password% – indicates the password defined in the field Password %to% - indicates the password defined in the fiel d SMS Recipient Address %from% - indicates the password defined in the field SMS Sender Address %text% - indicates the SMS text generated by QX IP PBX (voice mail notification, event notification, etc.)

Server text field requires the IP address or the host name of the SMS gateway. Port text field requires the port number of the SMS gateway. Use Secure HTTP checkbox enables access to SMS server via HTTPS. Checkbox selection enables a Secure Port text field that requires the

port number for HTTPS traffic. Request Method manipulation radio buttons allow to select the HTTP request method used by QX IP PBX the access the SMS gateway: POST or GET.

QX50/QX200/QX2000 Manual II: Administrator’s Guide

The

page includes the following

compone nts:

to lower than "High".

- the feature is currently not available.

level Desktop Communication Console (the application description can be found at Epygi Technical Support).

System Security

The System Security Management offers a possibility of managing the global security levels.

System Security Management

The Security Level table - allows selecting the Security Level defining requirements to the IP Lines' password strength and the Security Report granularity. The security levels are as follows:

• Low - There are no specific restrictions on the strength of

the saved password. Only the critical warnings on the Call Routing Rules to PSTN and IP-PSTN, disabled Firewall and IDS will be generated in Security Report.

• Medium - The minimum strength of the IP Line passwords

should be "good". The Security Report will generate warnings on all unsecured Call Routing rules, IP Line passwords, Firewall level (if it is set to lower than "Medium") and disabled IDS.

• High - The minimum strength of the IP Line passwords

should be "strong". The Security Report will generate warnings on the IP Line passwords, disabled IDS, unsecured SIP, and unsecured Routing Rules to SIP, PSTN and IP-PSTN and also regarding the Firewall level if it is set

Fig.II- 15: System Security Managemen t page

Licensed Features

Feature Keys

This page lists all features that may be activated by a software key, characterized by a Feature Description and provided with its Status:

Following features may be activated via the software key:

• No Key Found

• Reboot Needed - the feature key has been entered and QX

IP PBX needs to be rebooted.

• Activated - the feature is now available on the QX IP PBX.

• Debug – enables SSH connection towards the QX IP PBX

for debugging purposes.

• 3pcc Support - enables Third Party Call Control feature on

the QX IP PBX. The feature allows the call controlling applications running on a user PC to remotely initiate and handle calls on the QX IP PBX and to subscribe for certain event notifications from the QX IP PBX.

• ACD Support - enables the ACD Management feature

which provides contact center solution for queuing and automatic distribution of the calls between contact center agents.

• Barge In – enables the Barge In Service on the QX IP PBX.

The feature allows the PBX users to participate to the third party's calls while remaining imperceptible.

• Redundancy – activates the Redundancy feature on the

QX2000. Redundancy feature is readily available for the QX50/QX200 by default, without a software license key.

• DCC Pro Support - allows run with QX IP PBX the Pro-

Fig.II- 16: Features page

• DCC Basic Support - allows run with QX IP PBX the Basic-level Desktop Communication Console (the application description can be found at

Epygi Technical Support).

• iQall Toggling Support - this feature enables users to alternate the call from their mobile device iPhone running iQall to their desk phone without

the call being dropped.

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

To enter a

click

. A page with the

text

field is opened. Enter the key and press

. The status of the

User has to select the appropriate checkboxes under

column, specify the needed count under

the number for simultaneous call

conference calls.

Fig.II- 18: Trial Features Activation page

• IP Phone Support - enables additional IP phones support on the Epygi QX50/QX200/QX2000. This feature key allows activating up to 8, 16 or 32

additional IP lines for QX50, up to 8, 16, 32, 64 or 128 additional IP lines for QX200 and up to 8, 16, 32, 64 or 128 additional IP lines for QX2000 which will bring to a maximum 2000 total IP lines for QX2000.

• Autodialer Support - allows run with QX IP PBX the Autodialer application (the application description can be found at Epygi Technical Support).

• Conference Server - activates the conferencing feature allowing the system to act as a standalone conference server. This allows up to 16 person

conference calls for QX50, up to 32 person conference calls for QX200 and up to 288 conference calls for QX2000 to be set up and offers a bundle of helpful features to easily manage the conferences.

• Call Recording – activates the Call Recording feature which is used to record PBX, SIP or PSTN calls on the QX IP PBX and save the recordings

into the local recording box or upload to the remote server.

Please Note: When using Call Recording on the QX50/QX200 it is advisable to use an SD memory card to expand the system memory.

• Video Conferencing – activates the Video Conferencing feature on the system. This allows up to 16 person video conference calls on QX200, up to

8 person video conference calls on QX50 and up to 104 video conference calls on QX2000. The other participants of conferences can use only audio connection.

Feature Key,

selected feature entry will change to Reboot needed. Reboot the QX IP PBX and the feature will receive the status Activated.

To receive a Feature Key, register the QX IP PBX device and send a corresponding request to Epygi's Technical Support. This request must include the Unique ID that is displayed in the Features page above the features list.

Add

Feature Key

Save

Fig.II- 17: Features A dd page

Free Trial Activation

This page allows activating the QX IP PBX optional features for a trial. This page lists all QX IP PBX features that may be activated for a trial, characterized by a Feature Description and provided with its Status.

Expiration Date/Time used to specify the trial period. Upon expiring the specified period the QX IP PBX will reboot and trial features will disable.

Activate

Column and save. The QX IP PBX will reboot and trial features activate. The syntax for values under Count is the following:

• IP Phone support - the number for additional IP lines.

• ACD support - enables the ACD Management feature support

on the system.

• 3pcc Support - enables the 3pcc feature support on the

system.

• Barge In Support - enables the Barge In feature support on

the system.

• Redundancy - enables the Redundancy feature support on

the QX2000.

• Call recording -

recordings.

• DCC Pro Support - the number for licensed Pro-level DCC

extensions.

• DCC Basic Support - the number for licensed Basic-level DCC

extensions.

• DCC Basic Support - the number for licensed Basic-level DCC

extensions.

• iQall Toggling Support - the number for licensed iQall

extensions.

• Autodialer Support - the number of maximum simultaneous

Auto Dialer calls.

• Conference Server - the number for maximum conference

calls.

• Video Conferencing - the number for maximum video

Count

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checkbox is used to enable the redundancy

functionality on the QX IP PBX.

Fig.II- 19: Redundancy Settings page

Redundancy

Redundancy feature is used to increase QX IP PBX device availability using second QX IP PBX as a backup unit. This requires two units running the same firmware version and connected to each other through Ethernet or LAN ports, depending on the device model.

The idea of redundancy is to ensure uninterrupted functio nality of the QX IP PBX. The Redundancy Settings should be configured on both QX IP PBXs. One of the QX IP PBXs is configured as a master, the second one as a backup unit.

Please Note: To setup a redundant network, you should first startup the master device with all attached IP phones and other devices, make sure it works

normally and then startup the backup device.

If the master device becomes unavailable, which can be caused by power loss, reboot or network malconfiguration, the second QX IP PBX becomes automatically available and starts to run as a master device. Depending on the configuration, the second QX IP PBX can remain master or go to the backup mode once the first device becomes available again.

Attention: During failover procedure all active calls will be disconnected and the system will be out of service during 2-5 minutes (depending on the

number of IP phones connected to the system), which is needed for running the applications and rebooting the phones. If there are IP phones in the network that are not auto configured by QX IP PBX (IP phones not supported by Epygi) or IP phones with the changed login name and password, you will need to reboot them manually. After failover the license keys, firmware and language pack are not being transferred from the master to backup QX IP PBX therefore, so make sure both QX IP PBXs are configured identically in the redundant network before enabling redundancy mechanism.

When you login to the device which runs in a backup mode, only Redundancy Settings are available. All other GUI configuration settings are non editable and automatically synchronized with the master device's configuration.

To ensure the interaction between the master and slave devices, corresponding configuration should be done in the Redundancy Settings on both devices.

Enable Redundancy

Active Device Mode drop down list is only present on backup

device and is used to adjust the behavior of the backup device during unavailability of master device. When Active is selected, backup device will become master once the original master device became unavailable. When Passive is selected, backup device stops its synchronization with the master device and will not take over the control ev en when the original master got failed unless Swap

Master Device button is pressed on the master QX IP PBX. The Passive mode is used for firmware update or language pack

updates on master device when a reboot is required. After the reboot of master device, the Active Device Mode on the backup device should be changed back to Active to restore the redundant network functionality.

Redundant Group ID text field unique ID (values 1 and up) identifying master and backup devices. The same value must be set on both QX IP P BXs.

Virtual IP Address text fields require the virtual IP address of the device where the configuration is done. Virtual Subnet Mask text fields require the

virtual subnet mask of the device where the configuration is done. These two parameters identify an alternate IP network of the LAN interface which stays unchanged when the device switches its mode (from master to bac kup or vice versa). The configuration and voice data synchronization daemon uses this IP address to communicate with the second QX IP PBX.

Redundant Device Virtual IP Address text fields require an alternate IP address of the LAN interface of the second QX IP PBX.

Synchronization Interval text field requires the period of time (in seconds) between two consecutive configuration and voice data synchronizations fro m

master to backup device.

Backup Device GUI Access Port text field (available only for QX50/QX200) is present on the master device only and requires the port used for accessing the GUI of the backup device through master.

Swap Master Device button is used for manual swapping of functionality of master and backup devices. This action will result in rebooting the current master. After rebooting the current master device will start running in a backup mode. Switching the backup to master starts all applications on QX IP PBX and causes all IP phones to reboot. The swapping takes around 1 minute however another 1-3 minutes are required in order to reboot all the IP phones connected to redundant system. If backup device before swapping was in passive mode then after swapping the master will start running as backup in passive mode, otherwise if it was in active mode then master will start running as backup in active mode.

Download system logs link is only present on backup device and is used to download system logs to the local PC as a *.tar archive file. These logs can then be used by the

Epygi Technical Support Office to determine the problem that has occurred on your QX IP P BX.

Language Pack

The Language Pack page allows you to upload a custom language for GUI and Voice Messages of the QX IP PBX. The language of voice messages can be switched to the custom Language Pack language from the GUI setting page in the changed to the custom Language Pack language from the radio buttons on the login page.

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System Configuration Wizard. The language of GUI session can be

QX50/QX200/QX2000 Manual II: Administrator’s Guide

Uploading a Language Pack will cause the loss of the following data:

All voice mails and custom voice messages (only when

Fig.II- 20: Language Pack page

Pressing the

button will stop some vital processes

on the IP Phone, therefore you will need to reboot your phone

Fig.II- 21: Update Languages for IP Phones page

Uploading a language pack will also change the language of some supported IP phones (Aastra, snom v.6.x, Grandstream GXP2000). After a custom Language Pack is uploaded onto the system, reboot the IP phone to load a matching language onto the phone.

•

embedded memory storage is used)

• Call History (only when embedded memory storage is used)

• Pending Events (only when embedded memory storage is

used)

• Transfer Statistics

Please Note: Only one custom Language Pack can be uploaded at

the time. Uploading a Language Pack will remove the existing one (if applicable) and will reboot the QX IP P BX.

The Current Language Pack field displays read-only information about the custom language pack uploaded. When no custom language pack is uploaded, the field indicates “No Language Pack installed”.

Below, there is a Language Pack File to Upload text field that displays the selected image filename. The Choose File button is used to browse the custom language pack to be uploaded.

The Remove Current Language Pack link is only seen when a custom language pack is uploaded and is used to remove it from the system.

The Custom languages for IP phones link is only seen when a custom language pack is uploaded and is used to move to the

Phones page where a custom language pack may me uploaded to the IP phone.

Pressing Save will start uploading the custom language pack to the board.

Attention: Pressing the Save button will stop some vital processes on the QX IP PBX, therefore you will need to reboot your device manually even if you

have cancelled the language pack update procedure on the following steps.

The next page displayed will show verification of the language pack being uploaded and asks for confirmation to overwrite the existing custom language pack (if applicable). After final confirmation, the system will upload the selected custom Language Pack and it will reboot.

Update Languages for IP

Update Languages for IP Phones

The Update Languages for IP Phones page is used to upload a custom language pack to the IP phone. This page only contains those IP phones that support custom language pack uploading from the QX IP PBX.

To upload the custom language pack, go to your IP phone related page and Choo se File the custom language pack file. Save the changes to upload the custom language pack to the IP phone.

Attention:

manually even if you have cancelled the language pack update procedure on the following steps.

The next page displayed will show verification of the language pack being uploaded and asks for confirmation to overwrite the existing custom language pack (if applicable). After final confirmation, QX IP PBX will upload the selected custom Language Pack to your IP phone. You should then reboot your phone to make the new language pack active.

Save

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

Extensions Menu

The Extensions menu allows you to configure the following settings:

• Extensions

− Add Extension

− Add Multiple Extensions

− Bulk Import

• Conferences

− Add Conference

− Email Defaults

• Recordings

• Directory

• Receptionist

• ACD

• Authorized Phones

Fig.II- 22: Extensions Menu page

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

When this page is accessed for the first time after the QX IP

Fig.II- 23: Extensions Management - A dd Entry page

Extensions Management

The Extensions Management page is used to create a variety of extensions and auto attendants on the QX IP PBX. From this page, by clicking on the user extension, the Administrator can go to the extension settings pages.

PBX’s initial boot-up or the default configuration settings restore, an intermediate page is displayed.

The Change Extension Length page is used to define the extension settings applicable to all extensions on the QX IP PBX. This page disappears once being saved.

The Change Extension Length page consists of a radiobutton selection:

• Leave Current Length radio-button selection is used to leave the current length of extensions on the QX IP PBX. Per default the extensions

length o n the QX50/QX200 is 3 and o n the QX2000 is 4. In front of this selection, the actual configured length of extensions is displayed.

• Change Length radio-button selection is used to change the actual length of extensions on the QX IP PBX. This selection enables the following

information to be defined:

The Extension Length drop-down list requires you to choose the length of the extensions on the QX IP PBX. This number will apply to all existing extensions on the QX IP PBX as well as to any newly created extensions. The length of the extension can be 3, 4 or 5.

The Extension Prefix text field is used to define a prefix with which all existing extensions on the QX IP PBX as well as to any newly created extensions should start. The prefix cannot start with the digits 0 or 9, otherwise an error message appears.

Please Note: By saving the settings on the Change Extension Length page, all existing extensions will lose the custom voice messages and voice mails in

the voice mailbox. The device will be rebooted. You will not be automatically redirected to the login page, so you need to access it manually again when reboot ends. After the reboot, the Change Extension Length page will disappear and the Extensions Management page will be displayed. The Change Extension Length page will not appear again unless the default configuration settings are restored on the device.

Two types of user extensions, active and inactive, can be created on the QX IP PBX. Active extensions are those that are attached to a line, can place and receive calls and use available telephony services. Inactive extensions are those that are not attached to the line. They can use some available telephony services but they cannot place and receive calls. Instead, inactive extensions have a voice mailbox available to store the messages from callers.

QX50/QX200 has two available FXS lines.

Attendant extensions are dedicated to the IVR system on the QX IP PBX. These extensions are used by callers to reach QX IP PBX’s users and use the remote access and call relay services. It is possible to create Auto Attendants with the custom scenarios. By default, QX IP PBX has one Auto Attendant extension (00) which is undeletable.

Attention: QX50 is limited to 200 extensions, QX200 is limited to 400 extensions and QX2000 is limited to 2400 extensions.

The Extensions table is a list of all extensions and their parameters.

Fig.II- 24: Extensions Management page

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QX50/QX200/QX2000 Manual II: Administrator’s Guide

tab opens the

page where the type and number of the new extension

Fig.II- 25: Extensions Management - Add Entry page

The following columns are present in the table:

• Extension - lists user or attendant extensions on the QX IP PBX. This number is used for internal PBX calls.

• Display Name - indicates an optional display name to identify the caller.

• Attached Line - indicates the FXS or IP line corresponding extension it is attached to. “R” is displayed in this column when SIP Re mote

Extension (see below) functionality is enabled on the extension.

• SIP Address - displays the SIP address of the corresponding extensio n. The column displays the full SIP address, (i.e., username@sipserver:port)

when the Registrat ion on SIP Server checkbox is selected. If registration is disabled, the SIP address will be displayed in the following format: “username, Proxy: sipserver:port”. If no SIP registration server or SIP server port is defined, corresponding information will not be include d in this column. If no username is defined, the extension number will be displayed instead.

• Percentage of System Memory - indicates the user space (in percentages) configured for each extension. The actual available duratio n (in

minutes) for the extension voice mails, uploaded/recorded greetings and blocking messages is also displayed here. The available minutes corresponding to the selected user space are dependent on the Voice Recording codec selected from the example, for the same amount of marked out user space, selection of the G726 voice recording codec will provide more space for voice mails and user defined voice greetings than the G711 codec selection.

Voice Mail Common Settings page. For

• External Access - indicates whether the GUI Login, 3pcc/Click2Dial login or Call Relay options are enabled on the extension.

• Codecs – column lists the short information (full information is seen in the tool tip) about extension specific voice Codecs. Extension codec ’s can

be accessed and modified by clicking on the link of the corresponding extension’s Codecs. The link leads to the

Clicking on each user extension in the Extensions table will o pen the extension specific Your Extension menu (see Manual III: Extension User’s Guide). The Pickup Group, Call Park and Paging Group extensions are displayed without a link in the Extensions Management table and extension pages. Additionally, the supplementary services configuration pages will not be accessible for this type of extensions. Clic king on the Recording Box extension will move to the corresponding extension’s

To add an extension click on the Add button or use the

Edit opens the Edit Entry page where a newly created user or attendant extension settings might be adjusted. To operate with Edit, one or more record(s) have to be selected, otherwise the “No records selected” error message will appear.

The Edit Entry page consists of two frames. In the left frame settings groups are listed. Clicking on the corresponding settings group displays their configuration options in the right frame.

Please Note: Save changes before moving among settings groups.

Hide extensions attached to disabled IP lines functional button is used to hide extensions which are attached to the disabled IP lines. When this

functional button is pressed, it transforms to Show all extensions functional butto n, which is used to show all hidden extensio ns. To enable the lines, install a feature key from the

Feature Keys page.

Recording Box where the recorded calls can be managed.

Add Extension tab (see below).

Extension Codecs page.

Add Extension

Add Extension Entry

should be defined. This page consists of the following compone nts:

The Extension text field is used to enter a new extension number. If non-digit symbols have been entered, the error “Incorrect Extension: no symbol characters allowed” will appear. If an extension with the same number already exists in the Extensions Management table, the error “Extension already exists” will appear.

Please Note: Extension number cannot start with the digits 0. You can add extensions of up to 20 digits long. However, the Call Routing Table won’t be

adjusted automatically; you may need to manually adjust the routing rules for extensions in custom length.

The Type drop down list is used to select the type of the extension to be created (for details see below). The following values are available in this list:

• Attendant

• User Extension

• Pickup Group

• Call Park

• Paging Group

• ACD Group (if the

• Recording Box (if the Call Recording feature is previously activated from Feature Keys page)

Extensions Management - Add

ACD feature is previously activated from Feature Keys page)

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Fig.II- 26: Extensions Management - Ed it Entry – General Settings page

User Extension Settings

1. General Settings

This group requires extension‘s personal information and has the following components:

Display Na me is an optional parameter used to recognize the caller. Usually the display name appears on the called party’s phone display when a call is made or a voice mail is sent.

Password requires a password for the new extension. The extension password may only contain digits. If non-numeric symbols are entered, the “Incorrect Password: no symbol characters allowed” error will prevent creating the extension.

If you are unable to define a strong password, press Generate Password to use one of system defined strong passwords. The Password field is checked against its strength and you may see how strong is your inserted password right below that field.

Confirm Password requires a password confirmation. If the input is not corresponding to the one in the Extension Password field, the “Incorrect Password confirm” error will appear.

Attached Line lists all free lines an extension may be attached.

Please Note: Extensions cannot be detached from the line if the SIP Remote Extension service is enabled on it. To detach the extension from the line,

disable the SIP Remote Extension service on the extension first.

Use Kickback checkbox enables the Kickback service on the extension for the blind call transfer. When the extension transfers the call to the other extension and if there is no answer from the destination side, the call will automatically get back to the extension who initiated the transfer instead of getting into the destination's voice mailbox or being disconnected.

Allow Call Relay enables the current extension to be used to access the Call Relay service in the QX IP PBX’s Auto Attendant. It is recommended to define a proper and no n-empty password when enabling this feature in order to protect the Call Relay service from an unauthenticated access.

GUI Login Allowed checkbox enables the current extension to be used to access the QX IP PBX via WEB interface by extension name and password.

3pcc/Click2Dial Access Allowed checkbox enables the current extension to be used with applications based on QX IP PBX 3PCC interface and QX IP PBX

Click to Dial application.

With the Show on Public Directory checkbox enabled, the details of the corresponding extension will be displayed in the User Settings table on the Main Page of the Extension’s Web Management (accessed by the extension’s login, see Manual III – Extension User’s Guide). Besides this, the details of the extension will be displayed in the Public Directories on the snom and Aastra SIP phones. Leave this checkbox unselected if the extension is reserved or not used, or when the extension serves as an intermediate unit for call forwarding, etc.

The Percentage of Total Memory drop down list allows you to select the space for the extension’s voice mails and uploaded/recorded greetings and blocking messages. The maximum value in the drop down list is equal to the maximum available space for voice messages on QX IP PBX . Whe n editing an existing extension and decreasing the voice mailbox size, the system will check the present amount of voice mails in the mailbox of the extension. If the memory required for these voice mails exceeds the size entered, the system will suggest either to remove all voice messages from the extension’s voice mailbox or to select a larger size so that the existing voice messages can be stored in the mailbox.

The Enable Rin ging Simulation checkbox is available on virtual extensions only and enables extra ring tones played to the caller before the voice mail of the called virtual extension gets activated. If this checkbox is not enabled, the voice mailbox will get activated immediately the call arrives. T he ring tones will be played during the timeout specified in the Ringing Simulation Timeout text field.

The Edit Call Intercept Access List link leads you to the page where the extensions that are allowed to intercept calls should be defined.

The Allow other users to Barge In to this extension checkbox and the Edit Call Barge In / Intercept Access List link appears only if a Barge In feature is activated from the

• The Allow other users to Barge In to this extension checkbox is used to enable the

Feature Keys page.

Barge In Service on the extension.

• The Edit Call Barge In / Intercept Access List link leads you to the Call Barge In / Intercept Access List page where the extensions that are

allowed to barge in to the current extension or intercept calls should be defined.

Please Note: After activating Barge In feature, the extensions that are previously configured to intercept calls from the Call Intercept Access List page,

will be automatically redirected to the Call Barge In / Intercept Access List page along with the Barge In options.

The Edit Watch Access List link leads you to the page where the extensions that are allowed to watch calls should be defined.

Call Intercept Access List

The Call Intercept Access List page is used to define a list of extensions that are capable to intercept the current extension calls and to define the appropriate permissions.

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This page contains the following functional buttons:

Fig.II- 28: Call Intercept Access List - Add Entry

Call Barge In/Intercept Access List

to define the appropriate permissions. This page is only available when the Barge In Service is enabled from the Feature Keys page.

This page contains the following functional buttons:

Fig.II- 30: Call Barge In/Intercept Access List - Add Entry

The Call Intercept service allows you to intercept the calls assigned to an individual extension. The extensions that are allowed to intercept calls are defined in the Call Intercept Access List. With the special feature codes (for details, see Feature Codes in the Manual III – Extension User’s Guide), you may pick up a ringing call of the extension.

Add functional button opens an Add Entry page where extensions may be added to the Call Intercept Access List. This page requires the extension number in the Address text field that will be allowed to intercept calls. The

wildcard is supported in

the Address field to add a group of extensions with one entry.

The Allow Intercept checkbox on this page allows to select the Intercept option for the added extension:

Attention: Intercepted calls are not displayed in Active Calls table

Administrator’s Main Page , nor are registered in the Call

on the

Fig.II- 27: Call Intercept Access List

History.

The Call Barge In / Intercept Access List page is used to define a list of extensions that are capable to Barge In/Intercept the current extension calls an d

Add functional button opens an Add Entry page where extensions may be added to the Call Barge In / Intercept Access List. This page requires the extension number in the Address text field that will be allowed to intercept calls. The

wildcard is supported in the

Address field to add a group of extensions with one entry.

The checkboxes on this page allow to select one or more options of

Barge In Service and Call Intercept for the extension:

the

• Allow Listen In

• Allow Whisper

• Allow Barge In

• Allow Intercept

Attention: Barge In/Call Intercept calls are not displayed in

Active Calls table on the

registered in the

Call History.

Administrator’s Main Page, nor are

Fig.II- 29: Call Barge In/Intercept Access List

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Fig.II- 32: Watch Access List - Ad d Entry page

field.

is the registration user name on the

external SIP server or the DID number from the ITSP. The user

Fig.II- 33: Extensions Management - Edit Entry – SIP Settings page

Watch Access List

The Watch Access List page is used to define a list of extensions that are capable to watch the current extension calls and to define the appropriate permissions.

This page contains the following functional buttons:

Add functional button opens the Watch Access List - Add Entry page where extensions may be added to the Watch Access List. The Watch Access List - Add Entry page consists of the following compone nts:

• Call Type lists the available call types:

PBX - local calls to QX IP PBX's extensions. SIP - calls through a SIP server. Auto - used for undefined call types. The destination

(independent o n whether it is a PBX number or a SIP address) will be reached through the

Call Routing Table.

Fig.II- 31: Watch Access List page

• The Address text field is used to define the address where

the call will be redirected. The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If the PBX call type is selected, the QX IP PBX extension number should be defined in this field. For the SIP call type, the type, a routing pattern needs to be defined. allowed in this field.

The checkboxes on this page allow to select one or more options of the Watch Access List for the extension:

SIP address should be defined. For the Auto call

wildcard is

• Allow Presence Subscriptions

• Allow Dialog Subscriptions

Edit opens a page Watch A ccess List-Edit Entry where the permissions of the added extensions may be modified.

2. SIP Settings

This page provides two functions. It allows an extension on the QX IP PBX to register to an external SIP server. The registration to the external SIP server

(e.g. ITSP) is usually required before the server will allow the call to be received. This page also allows for incoming SIP calls to ring an extension. Upon

receiving a SIP Invite from an external SIP server, the QX IP PBX will look to match the called number with the settings in the User Name/DID Number

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User Name/DID Number

name needs to be unique on the external SIP server. This field length is limited to 32 symbols.

Password indicates the password for the extension registration on a SIP server.

Confirm Password is used to confirm the password. If the entered password does not correspond to the one entered in the Password field, the error message “The passwords do not matc h. Please try again” will appear.

SIP Server indicates the address of the SIP server. The field is not limited regarding symbol usage or length. It can be either an IP address such as

192.168.0.26 or a host address such as sip.epygi.com.

QX50/QX200/QX2000 Manual II: Administrator’s Guide

enables the SIP registration

server accessibility to the verification mechanism.

provided by the SIP servers’ providers and are used by QX IP PBX to reach the selected SIP servers.

Fig.II- 34: Extensions Management - Edit Entry – Advanced SIP Settings page

SIP Port indicates the port number to connect to the SIP server. The SIP server port may only contain digit values, otherwise the error message “SIP Server Port is incorrect” will be displayed when applying the extension settings. If the SIP server port is not specified, QX IP PBX will access the SIP server through the default port 5060.

Registration on SIP Server enables the SIP server registration option. If the extension has already been registered on an SIP server, its IP address will be displayed in brackets.

Please Note: If the ITSP does not require each DID to uniquely register to the external SIP server, then only enter the DID number in the User Name/DID

Number field. The other fields are not required.

3. SIP Advanced Settings

This group is used to configure advanced SIP settings (Outbound Proxy, Secondary SIP Server and Outbound Proxy for the Secondary SIP Server settings and to define other SIP server specific settings).

The SIP Outbound proxy is an SIP server where all the SIP requests and other SIP messages are transferred. Some SIP servers use an outbound proxy server to escape restrictions of NAT. For example, Free World Dialup service uses an Outbound Proxy server. If an Outbound proxy is specified for an extension, all SIP calls originating from that extension are made through that outbound proxy, i.e., all requests are sent to that outbound proxy, even those made by Speed Calling.

The Secondary SIP Server acts as an alternative SIP registration server when the primary SIP Registration Server is inaccessible. If the connection with the primary SIP server fails, QX IP PBX will automatically start sending SIP messages to the Secondary SIP Server. It will switch back to the primary SIP server as soon as the connection is reestablished.

Authentication User Name requires an identification parameter to reach the SIP server. It should be provided by the SIP service provider and can be requested for some SIP servers only. For others, the field should be left empty.

Send Keep-alive Messages to Proxy

Timeout

indicates the timeout between two attempts for the SIP registration server accessibility verification. If no reply is received from the primary SIP server within this timeout, the Secondary SIP server will be contacted. When the primary SIP server recovers, SIP packets will resume being sent to it.

The RTP Priority Level drop down list is used to select the priority (low, medium or high) of the RTP packets sent from a corresponding extension. RTP packets with higher priority will be sent first in case of heavy traffic.

The Do Not Use SIP Old Hold Method checkbox enables the new recommended method of call hold in SIP, in which case the hold request is indicated with the "a=sendonly" media attribute, rather than with the IP address of 0.0.0.0 used before. The checkbox should be enabled if the remote party does not recognize hold requests initiated fro m the QX IP PBX.

A group of Host address and Port text fields respectively require the host address (IP address or the host name) and the port numbers of the Outbound Proxy, Secondary SIP Server and the

Outbound Proxy for the Secondary SIP Server. These settings are

4. Remote Settings

This group is used to configure SIP Remote Extension functionality. This is an advanced telephony feature that allows QX IP PBX users to remotely operate QX IP PBX. Users need to register a hardware or software SIP phone on the QX IP PBX by defining the QX IP PBX’s global IP address and an appropriate Username/Password. A registered SIP Remote phone can act fully as a phone connected locally to QX IP PBX, i.e. it can use QX IP PBX’s PBX features, place and receive calls, access voice mails, etc.

The Enable checkbox activates the SIP Remote Extension’s functionality.

Please Note: SIP Remote Extension functionality may be enabled only for active (attached to an onboard FXS or IP line) extensions.

Identification parameters used by the remote SIP device for registration on the QX IP PBX should be defined in the Username and Password text fields. They should match on both QX IP PBX and SIP phone for a successful connection. The Password field is chec ked against its strength and you may see how strong is your inserted password right below that field. To achieve the well protected strong password minimum 8 characters of letters in upper and lower case, symbols and numbers should be used. If you are unable to define a strong password, press Generate Password to use one of system defined strong passwords.

Line Appearance text field requires a number of simultaneous calls supported by the SIP phone.

When the Enable RTP Proxy checkbox is selected, incoming and outgoing RTP streams to and from the remote SIP phone will be routed through QX IP PBX. When the checkbox is not selected, RTP packets will be moving directly between peers.

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When the checkbox is selected, incoming calls towards the corresponding

Fig.II- 35: Extensions Management - Edit Entry – Remote Settings page

The

checkbox activates the Call Queue functionality on the

extension.

queue. This will avoid the caller to wait in the queue for too long. This checkbox selection enables the following components:

Fig.II- 36: Extensions Management - Edit Entry – Call Queue Settings page

Fallback To Local Extension When Not Registered

extension on the QX IP PBX will be forwarded to the remote SIP phone only if it is registered. Otherwise, when the remote SIP phone is unregistered, incoming calls will be routed to the line extension it is attached to. When this checkbox is not selected, all incoming calls will be routed to the remote SIP phone only if it is registered. Otherwise, if the remote SIP phone is unregistered, calls will be forwarded to the extension’s voice mailbox.

The Symmetric RTP checkbox should be selected when the remote extension is located behind the symmetrical NAT.

The Show Hot Desking Settings and H ide Hot Desking Settings links are correspondingly used to show or hide the Hot Desking settings on this page.

The Enable Hot Desking Capability checkbox is used to enable the

The Hot Desking Automatic Logout section is used to configure Hot Desking functionality expiration on the corresponding extension. This may be useful when someone who logged in to the public phone with this extensio n forgot to log out after using it. With this option enabled, once the expiration time arrives, the extension will automatically log out from the public phone.

The following options are available:

Hot Desking feature on the corresponding remote extension.

• Never – the extension will never expire and will remain logged in to the public phone.

• After the defined period of time – requires the period after which the extension will automatically log out from the public phone.

• At the certain moment – requires the moment (hour and minute) when the extension will automatically log out from the public phone.

5. Call Queue Settings

This group is used to configure the Call Queue service that allows multiple incoming calls to be kept in the queue when being on the line and enables the calls to be answered in the order they have been received. This feature can be also used within

Enable

Receptionist Management (see below for more details).

The Call Queue Size text field requires the length of the call queue. This is the maximum number of calls that will be accepted into the queue and kept on hold while the extension user is on a call. If a maximum number of calls are already held in the call queue, the next incoming call will be routed to the extension’s Voice Mail, if enabled, or will be disconnected.

Please Note: By configuring Call Queue size, Call Forwarding if

Busy and Voice Mail telephony services will not take effect on the corresponding extension until the call queue is not filled. These telephony services will affect only the calls out of the call queue.

The Max Calls Presented to Extension text field requires the maximum number of active calls on the line. For example, if 1 is configured in this field and the extension is in use, the next incoming call will go to the call queue. If 2 is configured in this field and extension is in use, the next incoming call alert will be heard in the background (if Call Waiting service is enabled on the corresponding extension) and the extension will hold the first call to answer the second one or they can be joined for a call conference. However, the next incoming call will again go to the call queue.

Enable Redirection Timeout checkbox is used to enable the call redirection to the other destination after some time spent in the

Call Queue Message Repetition Count text field requires the number of call queue messages (played during the caller is in the queue) after w hich the call in the queue will be automatically redirected to the destination defined below.

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Call Type lists the available call types:

• PBX - local calls to QX IP PBX’s extensions

• SIP – calls through a SIP server

• PSTN – calls to a global telephone network

• Auto – used for undefined call types. The destination (independent on whether it is a PBX number, a SIP address or a PSTN number) will be

reached through the

The Address text field is used to define the address where the call will be redirected. The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If the PBX call type is selected, the QX IP PBX extension number should be defined in this field. For the SIP call type, the SIP address should be defined, for the PSTN call type, the PSTN user number should be defined here. For the Auto call type, a routing pattern needs to be defined.

The ZeroOut Redirection radio buttons are used to enable the call redirection to the extension voice mailbox or other destination after some time spent in the queue. This will avoid the caller to wait in the queue for too long.

Call Routing Table.

• The Voice Mail radio button selection allows the user to redirect the call to the extensions voicemail.

• The second radio button selection allows the callers to redirect the call to the specified destination instead of holding in the extension's queue.The

caller will then be automatically transferred to the destination specified in this page. This selection activates the following fields to be inserted:

Call Type lists the available call types:

o PBX - local calls to QX IP PBX's extensions.

o SIP - calls through a SIP server.

o PSTN - calls to a global telephone network.

o Auto - used for undefined call types. The destination (independent on whether it is a PBX number, a SIP address or a PSTN number)

will be reached through the Call Routing Table.

The Address text field is used to define the address where the call will be redirected. The value in this field is strictly dependent on the Call Type defined in the same named drop down list. If the P BX call type is selected, the QX IP PBX extension number should be defined in this field. For the SIP call type, the pattern needs to be defined.

SIP address should be defined, for the PSTN call type, the PSTN user number should be defined here. For the Auto call ty pe, a routing

wildcard is allowed in this field.

Please Note: To activate the ZeroOut Redirection feature, the caller should dial 0 digit.

Upload new call queue welcome message allows updating the active Call Queue welcome message (played when a caller joins the extension’s call

queue), downloading it to the PC, or restoring the default one.

The Remove call queue welcome message functio nal link appears only when the custom call queue welcome message is already uploaded and is used to remove it and restore the default call queue welcome message.

The Download call queue welcome message functional link appears only when the custom call queue welcome message is already uploaded and is used to download it to PC and opens the file chooser window where the saving location can be specified.

Upload new call queue message allows updating the active call queue message (played when a caller is being held in the queue), downloading it to the PC, or restoring the default one.

The Remove call queue message functional link appears only when the custom call queue message is already uploaded and is used to remove it and restore the default call queue welcome message.

The Download call queue message functional link appears only when the custom call queue message is already uploaded and is used to download it to PC and opens the file chooser window where the saving location can be specified.

Choose File button opens the file chooser window to browse for a new Call Queue welcome message file. The uploaded files should to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it with the “Invalid audio file, or format is not supported” warning message. The system also prevents uploading if there is not enough memory available for the corresponding extension, which will cause the “You do not have enough space” warning message.

6. Voice Mailbox Settings

This group is used to configure voice mailbox storage and consists of a group of manipulatio n radio buttons to define the location where voice mails will be collected.

• Disable Voice Mail – disables the Voice Mail service for the corresponding extension. With this selection, the extension user will be unable to reach

their Voice Mail Settings, but will be able to access their Voice Mailbox and manage the existing voice mails.

• Use Internal Voice Mail – enables the Voice Mail service for the corresponding extension and defines the QX IP PBX’s internal storage as a location

for the Voice Mails.

This selection also allows you to manipulate with the Voice Mailbox Settings used by the extension’s user to setup perso nal settings (the password, the voice mail greeting message and the user’s name for Extensions Directory) from the handset. By default, the Voice Mailbox Settings is enabled when the QX IP PBX’s is in the factory reset state. It can be manually enabled from this page by pressing the Activate button. When the Voice Mail is activated, the extension’s user is prompted to insert personal settings as he/she enters his/her Voice Mailbox for the first time. Unless the required information is not inserted, the button is changed to Deactivate and the Configuration Wizard Status becomes Activated. Use Deactivate button to stop Voice Mail Configurat ion W izard. When the user inserted the required information, the Configuration Wizard Status on this page is

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Epygi QX50, QX2000, QX200 Administrator's Manual

Specifications and Main Features

Frequently Asked Questions

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