Epygi QUADRO FXO Installation Manual

QuadroFXO Manual I: Installation Guide

QuadroFXO; (SW Version 3.1.x)

Copyright and Trademarks

Copyright © 2003-2006 Epygi Technologies, Ltd. All Rights Reserved. QuadroFXO is a registered trademark of Epygi Tech­nologies, Ltd. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. All other
trademarks and brand names are the property of their respective proprietors.

Limited Warranty

Epygi Technologies, Ltd. (‘Epygi’) warrants to the original end-user purchaser every Quadro to be free from physical de­fects in material and workmanship under normal use for a period of one (1) year from the date of purchase (proof of pur­chase required) or two (2) years from the date of purchase (proof of purchase required) for products purchased in
the European Union (EU). If Epygi receives notice of such def ects, Epygi will, at its discre tion, either rep air or repla ce pro d­ucts that prove to be defective.

This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instruc­tions; (ii) external power sources such as a power line, telephone line, or connected equipment; (iii) Produc ts that have
been serviced or modified by a party other than Epygi or an authorized Epygi service center; (iv) Products that have had
their original manufacturer’s serial numbers altered, defaced, or deleted.

In no event shall Epygi’s liability exceed the price paid for the product from direct, indirect, special, incidental, or conse­quential damages resulting from the use of the product, its accompanying software, or its documentation. Epygi offers no
refunds for its products. Epygi makes no warranty or representation, expressed, implied, or statutory, with respect to its
products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality,
performance, merchantability, or fitness for any particular purpose.

Return Policy

If the product proves to be defective during this warranty period, contact the Epygi authorized reseller from whom you pur­chased the product to obtain a Return Material Authorization (RMA) Number. When returning a product, mark the Return
Authorization Number clearly on the outside of the package and include your original proof of purchase. Return requests
cannot be processed without proof of purchase. Customers are responsible for shipping and handling charges when ship­ping to Epygi.

Epygi or its service center will use commercially reasonable efforts to ship a replacement Product within ten (10) working
days after receipt of the returned product. Actual delivery times may vary depending on the Customer's location.

Epygi reserves the right to revise or update its products, pricing, software, or documentation without obligation to notify any
individual or entity. Please direct all inquiries to:

Epygi Technologies, Ltd., Two Legacy Town Center, 6900 North Dallas Parkway, Suite 850, Plano, Texas 75024

Notice to Users

This Installation Guide in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form
without prior written approval.

Epygi provides no warranty with regard to this Installation Guide or other information contained herein and hereby expressly
disclaims any implied warranties of merchantability or fitne ss for any particular purpo se with regard s to this ma nual or such
other information. In no event shall Epygi be liable for any incidental, consequential, or special damages, whether based on
tort, contract, or otherwise, arising out of or in connection with this manual or other information contained herein or the use
thereof.

FCC Statement (Part 15) Class A

The Epygi Quadro has been tested and found to comply with the limits for a class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used accord­ing to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that inter­ference will not occur in a particular installation. If this equipment does ca use harmful interference to radio or television re­ception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and device

• Connect the equipment to an outlet different from the receiver

• Consult a dealer or an experienced Radio/TV technician for assista n ce

You are cautioned that any change or modification to the equipment not expressly approved by the manufacturer could void

iring and telephone network must comply with the applicable FCC Part 68 rules

as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is neces-

company will provide advance notice in order for you to make nec-

e tariffs. Contact the state public utility commission, public service commis-

sion or corporation commission for information.

the user’s authority to operate this device.

Administrative Council for Terminal Attachments (ACTA) Customer Information

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. A plug and jack used
to connect this equipment to the premises w
and requirements adopted by the ATCA.

If the QuadroFXO causes harm to the telephone network, the telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the cu s­tomer
sary.

The telephone company may make changes in its facilitie s, equipment, operations or procedures that could affect the op­eration of the equipment. If this happens, the telephon e
essary modifications to maintain uninterrupted service.

Connection to party line service is subject to stat

QuadroFXO Manual I: Installation Guide

QuadroFXO; (SW Version 3.1.x)

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of the
QuadroFXO does not disable your alarm equipment. If you have any questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.

Electrical Safety Advisory

To reduce the risk of damaging power surges, we recommend you install a quality AC surge suppressor in the AC outlet
from which the QuadroFXO is powered.

Industry Canada Statement

This product meets the applicable Industry Canada technical specifications.

Safety Information

Before using the QuadroFXO, please review and ensure the following safety instructions are adhered to:

• To prevent fire or shock hazard, do not expose your QuadroFXO to rain or moisture.

• To avoid electrical shock, do not open the QuadroFXO. Refer servicing to qualified personnel only.

• Never install wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specified for wet locations.

• Never touch un-insulated telephone wire or terminals unless the telephone line has been disconnected at the net-

droFXO or telephone to report a gas leak in the vicinity of the leak.

cted to the QuadroFXO. User further acknowl-

dges that any interruption in the supply or d elivery of electricity or network availabilit y is beyond Epygi's control an d that

gi shall have no responsibility for losses arising from such interruption.

work interface.

• Use caution when installing or modifying cable or telephone lines.

• Avoid using your QuadroFXO during an electrical storm.

• Do not use your Qua

• An electrical outlet should be as close as possible to the unit and easily accessible.

Emergency Services

The QuadroFXO SIP Service is intended to function as a secondary telephone service. These services are made available
through the Internet and therefore are dependent upon a constant source of electricity and network availability. In the event
of a power outage, the QuadroFXO SIP Service will automatically be disabled. User understands that in the event of a
power or network outage, the QuadroFXO SIP Service will not support 911 eme rgency services and further that such ser­vices will only be available via the user's regular telephone line not conne
e
Epy

QuadroFXO Manual I: Installation Guide

QuadroFXO; (SW Version 3.1.x)

Table of Contents

Manual-I: Installation Guide

About This Installation Guide ....................................................... 5

Requirements ............................................................................ 5

Hardware Overview .................................................................... 6

QuadroFXO’s Rear Panel........................................................................6

QuadroFXO’s Front Panel LEDs ............................................................... 7

Installing the QuadroFXO............................................................. 8

Networking Overview............................................................................ 8

Connecting the Hardware......................................................................9

Configuring the Standalone Gateway QuadroFXO ...........................10

Logging in to QuadroFXO .................................................................... 10

Basic Configuration............................................................................. 11

Run The System Configuration Wizard............................................................12

System Configuration..............................................................................12

DHCP Settings for the LAN Interface..........................................................13

Regional Settings....................................................................................13

Finishing the System Configuration Wizard .................................................14

Run The Internet Configuration Wizard...........................................................16

Uplink Configuration................................................................................16

WAN IP Configuration..............................................................................17

PPP/PPTP Configuration ...........................................................................17

WAN Interface Configuration ....................................................................18

DNS Settings .........................................................................................19

Finishing the Internet Configuration Wizard ................................................20

Configuring the Firewall................................................................................20

Setting up Call Routing ....................................................................... 22

Configuring the QuadroFXO as an IP PBX Expansion device .............28

Step 1: Connecting the Quadro FXO ..................................................... 29

Step 2: Enable the DHCP Server on the Qua d ro IP PBX ........................... 29

Step 3: Sharing Mode Configuration on the Quadro IP PBX...................... 31

Step 4: Sharing Mode Configuration on the QuadroFXO .......................... 32

Registering on Epygi’s Technical Support ......................................35

Appendix: PC DHCP Settings.......................................................36

Appendix: Changing the Admin's Password ...................................38

Appendix: Configuring SIP NAT Traversal......................................39

Appendix: Checking the Connections............................................41

Manual II: see Administrator's Guide

Describes in detail the Q u adroFXO management menus and includes all system
default values at a glance, too.

QuadroFXO Manual I: Installation Guide About This Installation Guide

QuadroFXO; (SW Version 3.1.x) 5

About This Installation Guide

This Installation Guide explains the installation of the QuadroFXO gateway.
This Installation Guide does not provide advanced configuration information. For these fea-

tures, refer to the Administrator's Guide.
The QuadroFXO is an analogue gateway that allows connectivity between the PSTN and a

VoIP network. The QuadroFXO gateway can be configured to work as

• An FXO expansion board to supplement a Quadro IP PBXs with additional LINE

ports.

• A standalone analogue gateway.

In case of using QuadroFXO as LINE expansion board it can be connected both to WAN
and LAN for Quadro IP PBX to emulate additional FXO ports on Quadro IP PBX with diverse
configurations depend on usage scenarios.

This document describes how to configure the QuadroFXO as an LINE expansion board
connected to the LAN interface of a Quadro IP PBX to increase the FXO capability on the
Quadro IP PBX with minimal configuration.

For the detailed information on how to install and use the QuadroFXO refer to the

QuadroFXO Manual II: Administrator's Guide.

For the detailed information on how to install and use Quadro IP PBXs refer to the Quadro
IP PBX Manual I and II: Installation and Administrator's Guide.

Hardware Overview shows all plugs and LEDs of the QuadroFXO
Installing the Quadro FXO explains connection of cables and devices to the QuadroFXO.

Configuring the Standalone Gateway QuadroFXO describes the configuration steps

needed to establish QuadroFXO as a standalone gateway. The chapter includes infor­mation about the System and Internet Configuration Wizards to integrate the
QuadroFXO in your network environment and about the basic setting up of the call rout­ing functionality.

Please Note: The QuadroFXO configuration described in this Installation Guide de-

scribes basic configurations only. For more complex configurations, please refer to the
QuadroFXO Administrator's Guide.

Configuring the QuadroFXO as an IP PBX Expansion device describes the configuration

steps that might be needed to establish QuadroFXO as a LINE expansion for a Quadro IP
PBX.

Please Note: For more details on this configuration, please refer to the Quadro IP PBX

Using Shared FXO Lines document on the Epygi WEB Support portal.

Registering on Epygi’s Technical Support shows you how to gain access to the Epygi

Technical Support Center and the Epygi SIP Server.

Appendix: PC DHCP Settings explains how to configure your PC to access the Quadro

configuration GUI.

Appendix: Changing the Admin's Password explains how to change the default administra-

tor password.

Appendix: Configuring SIP NAT Traversal explains configuration of the Quadro if it is

placed behind a NAT enabled router.

Appendix: Checking the Connections gives hints to solve common problems.

QuadroFXO Manual I: Installation Guide Requirements

QuadroFXO; (SW Version 3.1.x) 5

Requirements

• One 120/240 V power outlet in close proximity to the QuadroFXO.

• One RJ-45 Ethernet 10/100 broadband Internet connection, if QuadroFXO shall be

used as a standalone gateway

• One CAT 5 Ethernet cable with an RJ-45 connector to connect to the QuadroFXP

LAN port

• One PC with a 10Mbps or a 10/100 Mbit/s Ethernet card or adapter installed.

• TCP/IP network protocol installed on each PC.

• For optimal results, Internet Explorer 5.5 or higher, or Netscape Navigator 4.7 or

higher are recommended.)

Please Note: The QuadroFXO is shipped with one straight RJ-45 CAT 5 cable. I f the LAN

connector of the QuadroFXO is to be connected to a hub or switch, a crossover cable ma y
be required.

QuadroFXO Manual I: Installation Guide Hardware Overview

QuadroFXO; (SW Version 3.1.x) 6

Hardware Overview

QuadroFXO’s Rear Panel

Fig. I-1: QuadroFXO's backplate

1 Power supply socket. Use only the power adapter delivered with the QuadroFXO.
2 LINE sockets to connect the Quadro to the PSTN network using standard analog

phone service. These are FXO (Foreign Exchange Office) analog ports

3 The Reset button may be used in two ways: (1) to initiate a normal reset, (2) to carry

out a factory reset. A normal reset is executed by pressing the Reset button with a pa­per clip for an instant.

Pressing the reset button and holding it down for 7 seconds or more will execute a fac­tory reset. This will restore the factory defaults and clear all settings including the IP
address and the administration password you entered.

Please Note: A Factory Reset forces the default LAN IP address of 172.30.0.1 and

default administrator's password of 19.

4 RJ-45 socket to attach a Local Area Network (LAN) via an Ethernet CAT 5 cable. If a

Quadro IP PBX or a PC is connected directly to this socket, a straight cable is used. If
an Ethernet hub, router or switch is used, a crossover cable may be required.

5 RJ-45 socket to attach the Internet Uplink (WAN) via an Ethernet CAT 5 cable.

QuadroFXO Manual I: Installation Guide Hardware Overview

QuadroFXO; (SW Version 3.1.x) 7

QuadroFXO’s Front Panel LEDs

Fig. I-2: QuadroFXO's Front Panel LEDs

1

BUSY, green

Status of CPU

off: No power
on or blinking: Normal activity

2

INFO/FAULT, yel-

low/red/green
System information

on (yellow):
device is booting

on (red):
error or system is booting

on (green):
system is operational

blinking (yellow/green):
event occurred, details specified in
the System Event section of the Man­agement interface

blinking (red/green):
system unusable

blinking (red/yellow):
emergency firmware is needed

blinking (red/green/red/yellow):
firmware update

3

LINE 1, green
Status of the FXO LINE 1

on: line in use
off: line not in use

4

LINE 2, green

Status of the FXO LINE 2

on: line in use
off: line not in use

5

LINE 3, green

Status of the FXO LINE 3

on: line in use
off: line not in use

6

LINE 4, green

Status of the FXO LINE 4

on: line in use
off: line not in use

7

LINE 5, green

Status of the FXO LINE 5

on: line in use
off: line not in use

8

LINE 6, green

Status of the FXO LINE 6

on: line in use
off: line not in use

LED Indication during a firmware update

A firmware update is indicated by the yellow/red/green Info/Fault LED. It will blink red/green
for about five minutes while the firmware is updated. The QuadroFXO will then re-boot auto­matically showing the boot LED sequence.

LED Indication during a boot sequence

A boot sequence is indicated as follows: The yellow/red/green Info/Fault LED will glow red
for a few seconds, then turn to yellow for another four or five minutes while the green Busy
LED is blinking. Once the Info/Fault LED is green, the boot sequence has been completed
successfully.

LED indication during uploading an emergency firmware

The yellow/red/green Info/Fault LED will stop blinking alternately red/yellow and start blink­ing red/green/red/yellow. This shows that Quadro has accepted the emergency firmware and
is loading it. After a few seconds, Quadro will boot, showing the boot LED sequence.

QuadroFXO Manual I: Installation Guide Installing the QuadroFXO

QuadroFXO; (SW Version 3.1.x) 8

Installing the QuadroFXO

Networking Overview

To establish a connection between the PSTN (or your PBX) and the Internet, a gateway is
needed. The QuadroFXO, used as a standalone gateway, will perform the task of connect­ing your PSTN (or PBX) via its WAN port to a Private Data Network that includes Quadro IP
PBXs (Quadro-2x, -4x and/or -16x) or the Internet. The Quadro FXO will process and regu­late the voice traffic between these networks by means of Call Routing paths that are speci­fied by the administrator according to a dial plan. The QuadroFXO has one LAN port that is
used to connect a PC for management purposes. The WAN port transmits up to 10 Mbps ,
and the LAN port transmits at 10 Mbps or 100 Mbps.

Fig. I-3: Standalone gateway: Connection overview

Every device within an IP network requires a unique IP address to identify itself. Since the
QuadroFXO, used as a standalone gateway, connects to both the LAN (Admin PC) and the
WAN (Private Data Network or Internet), it has to be part of both networks, and must have
two IP addresses: one for the WAN side and one for the LAN side. The QuadroFXO’s inte­grated firewall/NAT functionality will hide the LAN IP address from the WAN (Internet) side.
(As the firewall is switched off per default, you need to enable it.)

There are two ways of assigning an IP address: statically or dynamically. The QuadroFX O
can be configured with a static IP address on the WAN interface. You also can use a DHCP
server assigned IP address on the WAN side.

Please Note: A DHCP client is software that requests an IP address from a D HCP server. A

DHCP server assigns on request a unique IP address to a device. The QuadroFXO acts as
a DHCP client on its WAN interface and as a DHCP server on its LAN interface.

Fig. I-4: LINE expansion: Connection overview

Besides acting as a standalone gateway, Quadro FXO may serve as a LINE e xpansion for
Quadro IP PBXs. In this case, QuadroFXO needs only a LAN IP address which it gets from
the DHCP server of the attached Quadro IP PBX (see

Configuring the QuadroFXO as an IP

PBX Expansion

)

QuadroFXO Manual I: Installation Guide Installing the QuadroFXO

QuadroFXO; (SW Version 3.1.x) 9

Connecting the Hardware

Fig. I-5: Connecting the Hardware

• Verify the product package contents are complete. Refer to the contents sheet included

in the packaging to determine if all the items were shipped in the box.

• Connect the QuadroFXO's LINE ports to your PBX or the trunk from the PSTN Central

Office.

• If the QuadroFXO is used as a standalone gateway, a PC may be connected via a

straight CAT 5 cable with an RJ45 connector to the LAN socket of the Quadro FXO. If a
hub or switch shall be connected, use a crossover cable from the LAN interface of the
QuadroFXO to the hub or switch.

The LAN port is not needed, if QuadroFXO shall be used as a LINE expansion.

• If the QuadroFXO shall be used as a standalone gateway, connect its WAN port to the

Internet service via a cable o

r DSL modem. In this case, you should enable the firewall,

•

•

ome modems, hubs, switches and routers will require the use of

crossover cables.

as it is disabled by default).
Connect the WAN port of the QuadroFXO to the LAN port of the Quadro IP PBX to use

the QuadroFXO as an LINE expansion for the Quadro IP PBX.

• When using a DSL or Cable modem, power up the modem before the Quadro.

Connect the power adapter to the POWER port on the QuadroFXO’s rear panel and
plug the power adapter into a power outlet. Only use the original p

ower adapter and plug

it into a power strip with surge protection or to a UPS if available.
The red LED (Fault) will glow for several seconds followed by the yellow LED (Info),

which w

ill glow for several minutes. As soon as Info is off, the QuadroFXO is opera-

tional.
Check the LEDs: The green Busy LED should glow continuously. The green LAN and

WAN LEDs will blink when cables are connected to these ports and all devices are pow­ered up. If the green LAN and WAN LEDs do not blink, verify cabling and ensure that all
devices are powered up.

Please Note: CAT 5 cables can be faulty without visual indication. The LAN and WAN

LEDs verify that the Ethernet connection is established between the end points. If these
LEDs are not illuminated, there is a connection problem between the QuadroFXO and
the other device. S

QuadroFXO Manual I: Installation Guide Configuring the Standalone Gateway QuadroFXO

QuadroFXO; (SW Version 3.1.x) 10

Configuring the Standalone Gateway
QuadroFXO

To configure the standalone gateway QuadroFXO basically, two steps are needed:

Step1: Basic Configuration using the System Configuration Wizard and the
Internet Configuration Wizard

Step 2: Specifying the Call Routing paths according to your dial plan

The most important settings required in Step 1: Basic Configuration are:

Static IP address for the WAN Interface. If you use a DHCP ser ver, please config­ure it to deliver a static IP address. In this case, QuadroFXO will get its IP address
automatically, as it acts as a DHCP client on the WAN side.

Bandwidth - used to regulate a number of calls allowed by the QuadroFXO to avoid
degradation in low bandwidth conditions.

Regional Settings - if your QuadroFXO is located outside the United States, it is
important to properly configure your line connections to the PSTN in your location

Firewall - enable and configure the firewall to make the Quadro FXO safe and ac­cessible for management.

To customize these settings, connect a PC to QuadroFXO's LAN port, log in and complete
the Basic Configuration as described in the following sections.

Logging in to QuadroFXO

Start a browser (MS Internet Explorer, Netscape, Opera) on a PC connected to
QuadroFXO's LAN port. Enter http://172.28.0.1 (QuadroFX O’s default LAN IP address) into
the address field. The Login page of the QuadroFXO will be displayed:

Fig. I-6: QuadroFXO's login page

Enter admin as the Username and 19 as the Password to log in as the administrator.
After logging in, the QuadroFXO Management page will be displayed.

Please Note: If you enter a wrong password and/or username five times, the device will be-

come unavailable for login during the next five minutes.

QuadroFXO Manual I: Installation Guide Configuring the Standalone Gateway QuadroFXO

QuadroFXO; (SW Version 3.1.x) 11

Fig. I-7: QuadroFXO's Management page

Basic Configuration

Two Configuration Wizards are available to accomplish the basic configuration of Quadro
devices:

• The System Configuration Wizard - a tool for the administrator to define the

Quadro's Local Area Network settings and to specify regional configuration set­tings to make Quadro operational in its LAN. It must be run upon Quadro first
startup.

• The Internet Configuration Wiz ard - a tool for the administrator to configure the

WAN settings and to adjust Quadro's connectivity in the global network. It must be
run if Quadro is desired to be connected to the Internet.

Please Note: It is strongly recommended that factory default settin gs are left unchanged if

their meanings are not completely clear.

QuadroFXO Manual I: Installation Guide Configuring the Standalone Gateway QuadroFXO

QuadroFXO; (SW Version 3.1.x) 12

Run The System Configuration Wizard

Open the System Configuration Wizard by selecting the corres ponding menu item on the
System menu. The page Getting Started will be displayed:

Fig. I-8:System Configuration Wizard

This first page of the System Configuration Wizard is for information only and lists the items
to be configured, Click on the Next button to get to the

System Configuration page.

System Configuration

Enter into the Host Name field a unique name for the QuadroFXO. This is useful when
many Quadro’s are part of a network and one administrator has remote access to all of
them. All Web Management pages show this Host Name in the top right corner.

For a basic configuration, the LAN IP address needn't be changed. If you have to change it
(e.g. to integrate the device into an existing LAN), enter a new LAN IP address and have it
handy. You need it to re-access Quadro management.

Fig. I-9: System Configuration page

Clicking Next shows the page DHCP Settings for the LAN Interface.

QuadroFXO Manual I: Installation Guide Configuring the Standalone Gateway QuadroFXO

QuadroFXO; (SW Version 3.1.x) 13

DHCP Settings for the LAN Interface

If the DHCP server is enabled, the QuadroFXO will assign dynamic IP addresses to the
Admin PC connected to its LAN port.

If you didn’t change the default IP address of the QuadroFXO, you may also leave the de­fault values for IP Address Range. Make sure your connected Admin PC belongs to the
same network as the LAN port of your QuadroFXO.

Please Note: Make sure there is only one DHCP server on the LAN. Otherwise, unpredict-

able network behavior can occur.

Fig. I-10: DHCP Settings for the LAN Interface page

Click on Next to display the Regional Settings page.

Regional Settings

Fig. I-11: Regional Settings page

Proper configuration of Regional Settings is important to the functionality of the voice sub­system. The Regional Settings determine the proper telephony parameters for the specified
country. Select the country where the QuadroFXO is located. If you do not find yo ur country
in the list, pick the closest. If this setting does not work, issue a request to Epygi technical
support under the Support section of www.epygi.com.