Epygi Quadro6L, Quadro4L, Quadro2x2, Quadro4Li Extension User Manual

Quadro6L/4L Manual III: Extension User's Guide

Edition 1, February 2012

SW Release 5.2.58 and higher

Quadro6L/4L Manual III: Extension User's Guide

Table of Contents

Manual I: see Installation Guide

This guide describes step-by-step instruction to install and configure Quadro.

Manual II: see Administrator's Guide

This guide describes detailed the menus available for administrators only and includes further all system default values at a glance.

Manual III: Extension User's Guide

About this Extension User's Guide .............................................................................................................. 4

Extension User’s Welcome Page................................................................................................................. 5

Quadro’s Feature Codes...............................................................................................................................6

Establishing a call.......................................................................................................................................................... 6

Using Quadro’s PBX Services ........................................................................................................................................... 6

Outgoing Call Blocking................................................................................................................................................. 7

Forwarding Management.............................................................................................................................................. 7

Voice Mail Services........................................................................................................................................................ 8

Voice Mailbox............................................................................................................................................................... 8

Personal Settings....................................................................................................................................................... 9

Change Password .....................................................................................................................................................10

Services for Incoming Calls ..........................................................................................................................................10

Quadro’s Auto Attendant Services.................................................................................................................. 11

Call Codes Available in Auto Attendant................................................................................................................................14

Quadro’s Graphical Interface ................................................................................................................... 15

Extension User’s Main Page ............................................................................................................................................15

Recurrent Buttons.........................................................................................................................................................16

Recurrent Functional Buttons ...........................................................................................................................................16

Entering SIP Addresses Correctly......................................................................................................................................16

Extension User's Menus ............................................................................................................................. 17

Voice Mail Menu...........................................................................................................................................................17

Voice Mailbox...........................................................................................................................................................17

Voice Mail Settings ....................................................................................................................................................19

Group List...............................................................................................................................................................21

Your Extension ............................................................................................................................................................23

Call Statistics ...........................................................................................................................................................23

PBX Information........................................................................................................................................................24

Speed Calling...........................................................................................................................................................24

Account Settings.......................................................................................................................................................25

Supplementary Services .................................................................................................................................................27

Caller ID Based Services.............................................................................................................................................27

Hiding Caller Information..........................................................................................................................................28

Incoming Call Blocking ............................................................................................................................................29

Outgoing Call Blocking ............................................................................................................................................30

Distinctive Ringing .................................................................................................................................................30

Call Hunting .........................................................................................................................................................31

Many Extensions Ringing.........................................................................................................................................31

Call Forwarding.....................................................................................................................................................32

Find Me / Follow Me ...............................................................................................................................................35

Intercom..............................................................................................................................................................37

Emergency Interrupt ...............................................................................................................................................38

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Quadro6L/4L Manual III: Extension User's Guide

Basic Services..........................................................................................................................................................38

General Settings....................................................................................................................................................39

Hold Music...........................................................................................................................................................39

Do Not Disturb ......................................................................................................................................................40

Hot Line Settings ................................................................................................................................................40

Logout ......................................................................................................................................................................40

Appendix: Glossary................................................................................................................................... 41

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Quadro6L/4L Manual III: Extension User's Guide

About this Extension User's Guide

The Quadro Manual is divided into three parts:

• Manual-I: Installation Guide

gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully configuring the Quadro IP PBX, a user will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access the Internet from devices connected to the LAN.

• Manual-II: Administrator's Guide that explains all Quadro IP PBX management menus available for administrators only. It includes a list of

all System Default Values.

• Manual-III: Extension User's Guide explains all Quadro management menus available for extension users. A list of all call codes can be

found here in Extension User’s Guide.

This guide contains many example screen illustrations. Since Quadro IP PBXs offer a wide variety of features and functionality, the example screens shown may not appear exactly the same for your particular Quadro IP PBX as they appear in this manual. The example screens are for illustrative and explanatory purposes, and should not be construed to represent your own unique environment.

Quadro’s Feature Codes explains all call codes available for extension users. Quadro’s Auto Attendant Services

auto attendant.

Quadro’s Graphical Interface Extension User’s Main Page

the extension user's main page Extension Settings.

Appendix: Glossary

explains various technical terms.

explains the operating mode of Quadro's auto attendant and lists the call codes that may be used to enter the

explains describes the Quadro's graphical user interface and explains all recurrent buttons.

explains the input options available for extension users and administrators. The input options may be selected from

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Quadro6L/4L Manual III: Extension User’s Guide Extension User’s Welcome Page

Extension User’s Welcome Page

Your System Administrator may have sent you such a welcome page where you can find all needed individual information to use with Quadro as an extension user. If not, we suggest that you print this page and enter the needed information manually to use it as a memory aid.

Welcome

You are using a Quadro Voice Router made by Epygi Technologies, Ltd. This product incorporates SIPVoice™ Digital Signal Processing technology to send crystal clear voice around the globe without associated fees for long distance. But, you will soon learn, it does much more. Your Quadro Voice Router, The Global Phone Network in a Box, operates in much the same way as systems with which you are already familiar: a telephone, a PBX, voice mail, a phone book, etc. Beyond that, the Quadro Voice Router provides capabilities you never believed were accessible in a customer premise telephony product. Soon you will experience the freedom and power of the Quadro Voice Router, The Global Phone

Network in a Box. To get started the following information is helpful.

PHONES

Your extension number is <extension number> and your password is <password> (optional). Remember to type the Auto Attendant number when you pick up your phone receiver to find THE WELCOME

SPOT. *0 will take you directly to voice mail for your extension. *4 will confirm your extension number.

LOCAL PHONE LINES

The Quadro6L offers 6 external phone lines. They are:

<1. local phone line> <2. local phone line> <3. local phone line> <4. local phone line>

<5. local phone line> <6. local phone line>

The Quadro4L offers 4 external phone lines. They are:

<1. local phone line> <2. local phone line> <3. local phone line> <4. local phone line>

To reach your Quadro Voice Router from a network connection inside your office, home or place of utilization, connect a Web browser to IP address: <IP address> (172.30.0.1 is the default IP address).

The email address of your Quadro Voice Router System Administrator is <email address> The phone number of your Quadro Voice Router System Administrator is <phone numbers>

SIP

Your SIP number (an Internet phone number) is <SIP number>@sip.epygi.com. This is a number you can give others in order for them to reach you. The SIP number to reach the Auto Attendant of your local Quadro is <SIP number>@sip.epygi.com. Your SIP group link which provides you a phone directory of numbers to call is:

http://www.epygi.com/sip/grp_view.php?viewgrp=<groupname>

The email address of your SIP System Administrator is <email address> The phone number of your SIP System Administrator is <phone numbers>

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Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

Quadro’s Feature Codes

This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These services are Establishing a Call, PBX Services and Voice Mail Services.

Establishing a call

To make a call, dial the Routing Number. Routing Numbers and available routes to, from and through Quadro are listed in the Call Routing Table. The Call Routing Table is configured and

managed by Quadro’s Administrator. To receive information about dialing rules, please contact the administrator.

Please Note: You may accelerate establishing a connection by entering a pound (#) sign dialed at the end of the routing number. Attention: If the Quadro is functioning in the Key System Emulation mode (which is enabled by default), the routing numbers are not valid for

outgoing PSTN calls. In Key System Emulation mode, to place a PSTN push the corresponding functional key and dial the PSTN number (without any additional prefix). If you are still experiencing difficulties with outgoing PSTN calls, contact your system administrator.

Using Quadro’s PBX Services

PBX Services accessible at the dial tone, characterized by beginning with the key : Entering the Voice Mail Services

(see further key codes below)

Redialing automatically

If you hang up afterwards, your phone will start ringing as soon as the last called destination is reached. If you keep the handset lifted, the connection will be established as soon as the called party answers.

A specific beep sound will be heard during the entire auto-redialing period (specified on the Basic Services page). Another beep sound will be heard if no auto redialing is possible. To stop the auto redialing process, simply lift the handset and hung up again.

Please Note: This service is functional for SIP and PBX calls only. For PSTN calls, this feature works as a single redial (with no multiple

attempts to reach the called destination).

Calling back the last caller

If calling back is not possible, you will hear the message “The dialed number doesn’t exist”.

Forwarding Management is configured according to the Unconditional Call Forwarding settings for Any Address or Other Addresses entries in the Caller ID Based Services table. If no unconditional forwarding is configured for All Address/Other Addresses entries, the system will not activate the forwarding service and a voice message will ask to configure the forwarding settings first. (See further key codes below.)

Alternative Call Park

The service acts as an alternative Call Park dedicated mainly to IP line users, but can also be used by local FXS users. To park the call using the Alternative Call Park feature, the call should be held first using the appropriate Hold button on the IP Phones (for IP line users). When the call is held, the Call Park extension number should be dialed to park the call.

Further actions are the same as for the Call Park service shown below. Enabling/disabling the Do Not Disturb service turns off/on your phone bell for the time period indicated on the Quadro management

page Do Not Disturb Settings. Incoming calls will be routed to voice mail.

Blocking the last caller

The last caller party will be blocked and added to the table on the management page Incoming Call Blocking, where you may unblock it later. This service is available for 10 seconds after the call has been terminated.

Attention: Blocking the caller with anonymous caller ID (for example, anonymous@anonymous or similar) will lead to blocking all callers

with an unknown caller address.

Getting the line information You will hear your line, extension and SIP number.

Speed Calling is used to add a new entry to the Speed Calling table. A two digit speed calling code is required followed by the destination number. In the Speed Calling table, the registered destination will have an Auto call type.

Hot Desking used to login/logout to the public phone with the virtual extension. To login, the extension and the password of the

preconfigured virtual extension are required. After login, the phone becomes a full featured Quadro phone with all supplementary PBX features available. When logged out, the public phone becomes available for other users to login and the extension which has been last used on that phone becomes again virtual.

Outgoing Call Blocking used to enable/disable the outgoing call forwarding for certain called number. Any status changes will be reflected in the Outgoing Call Blocking table for the corresponding extension. If you enable the outgoing call blocking service for the called number that does not exist in the Outgoing Call Blocking table, the corresponding entry will be automatically created. However, the entry will not be deleted when you disable it. (See further key codes below.)

Mark the Last Call as Bad This will mark the last call in the system logs in the specific way and is used for diagnostics purposes only.

a

b

c

e

Hold+ Call

Park

Extension

Number+

hc

hd

he

hg

hi

hj

ib

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Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

Access to the Shared Mailboxes is used to access other extension’s mailboxes on the Quadro. If the mailbox is configured as shared, no password will be prompted to enter it. Otherwise, the corresponding extension’s password will be prompted to enter its mailbox. The mailbox can be configured as shared either by administrator from Extension’s Management –Voice Mailbox Settings page or by the extension’s user from Many Extensions Ringing page. Once entered the other extension's mailbox, you will get all the same menu options and functionality as you have in your own mailbox.

PBX services accessible during the call (for phones connected to the FXS lines), characterized by starting with the key Keeping a call on hold

is used to hold the active connection, in order to place or receive a second call. When holding the first call, the user is able to

place a call to a third party, in particular cases for conferencing (3 way calling) or call transferring purposes. To be able to receive a second call while currently being on a call, the call waiting service should be enabled on the management page Basic Services. When a second call comes in, the beep sound indication is heard in the active call.

Transferring a call without consultation

Press

phone where the call should be transferred to. Hang up on the ring tones. The call on hold will be transferred to the specified

destination.

Transferring a call with consultation

Press where the call should be transferred to. Talk to the called party and then hang up. The call partner on hold will be connected to the called

party. Joining active lines to start a conference call

Hold the first call ( conference call. To terminate the conference call with the first or second party, use correspondingly

combinations.

Attention: Pressing and waiting for 5 seconds will initiate a call switch and will connect you back to the held party instead of

initiating the a conference call.

To terminate the call Call Park

Hold the current call ( initiated the call park to pick up the parked call. If enabled, the system will ask for the password authentication. If successfully entered,

the parked call will be resumed. To use the Call Park feature, at least one Call Park extension should be created on the Quadro.

Attention: The Call Parking is valid within the timeout defined by Quadro’s administrator, during which hold music (if configured) will be

played to the parked party. Contact your system administrator if you need the call parking timeout to be modified. When the Call Park timeout expires, a short ring notification will be sent to the phone initiating the call parking, and if no one picks up the parked call or if the phone is off the hook, the parked call will be automatically disconnected.

For PBX ser vices on IP phones accessible during the call, refer to the “Quadro Features on Epygi Supported IP phones” and “Quadro Features on Epygi Tested IP phones” documents on the Epygi’s Web portal.

to hold a call partner and to get a dial tone (within approximately 1 second). Enter the phone number of the destination

to hold a call and to get the dial tone (within approximately 1 second). Enter the phone number of the destination phone

), make the second call (or receive a new one) and press

) and dial the call park extension number. Go to the remote location and call the call park extension that

to join both active lines together for the

key

if

Call Park

Extension

Number+

Outgoing Call Blocking

Enable Outgoing Call Blocking

Dial a Called Number

to be blocked and press

Forwarding Management

(when this menu is accessed, the Unconditional Call Forwarding service

Quadro6L/4L; (SW Version 5.2.x) 7

hj

Outgoing Call Blocking

(available on the dial tone)

Insert the extension’s password and press r

Forwarding Management

is already getting toggled)

e

Disable Outgoing Call Blocking

Dial a Called Number

to be unblocked and press

Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

Toggle (enable or disable) the Unconditional

Forwarding service again

Change the Forwarding Number Dial a new Forwarding Number

and press r

Confirm the new Forwarding Number with r

or press  to dial a new Forwarding Number.

Please Note: Using the Change the Forwarding Number option will change the first entry in the Unconditional Call Forwarding table with Auto

call type to the inserted Forwarding Number. Any other entries with Auto call type, as well as with other call types will not be modified.

Voice Mail Services

a Enter Voice Mail Services *

The Voice Mail Services are divided into three parts: Voice Mailbox, Personal Settings and Password Change. Each of

these parts has a hierarchy that is described below.

Voice Mailbox

Personal Settings

Change Password

* After the first boot-up of the Quadro or if the V oice Mail Configuration Wizard is

manually enabled by Quadro’s administrator, entering the Voice Mail Services for the first time will activate the Voice Mail Configuration Wizard which will prompt the essential user’s personal settings. Below are instructions on how to proceed with the Voice Mail Configuration Wizard from the handset.

a Enter Voice Mail Services

reset factory default or Voice Mail Configuration Wizard activation

Apply recorded Voice Mail Greeting

and move forward to the next step

Apply recorded User’s name and exit

for the first time after Quadro’s first boot-up,

Dial the extension user’s new Password and press r

Confirm the extension user’s new Password and press r

Record a Voice Mail Greeting and press r



Record a User’s name and press r



Record Voice Mail Greeting again

Record User’s name again

a Enter Voice Mail Services

The following key combinations are available to navigate through Voice Mail Services menus.

Voice Mailbox

After entering the voice mail services (using the keys press the key

following key combinations are available to navigate within the new messages:

Quadro6L/4L; (SW Version 5.2.x) 8

to enter the Voice Mailbox menu. The

a

Exit

Voice Mail Services

Voice Mail Services Tree

b

Go to the top of the

a Enter Voice Mail Services b Voice Mailbox Menu

Send a Message or

Leave a Reminder

)

Play Previous Message

Play Current Message g Play Next Message

Play First Message

c

Go one level up in the

Voice Mail Services Tree

Get Date/Time Info

Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

The Voice Mailbox menu has the following sub-hierarchy in the Reply or Forward a Message and the Send a Message or Leave a Reminder menus:

Print the attached FAX

(and press START button

on the FAX machine)



Play Last Message

Reply or Forward a

Delete Current Message

Reply or Forward a Message

Call Back

immediately

Dial

as Urgent, or press pound to

assign the Normal priority.

Destination Number

Record a Message

Dial

Please Note: This service is restricted regarding sending a message to PSTN destinations. A message will be successfully received by the

destination if all of the following criteria are met:

- The connection to the destination is successful;

- The voice mail service is enabled on the destination;

- There is enough space in the voice mailbox of the destination;

- The duration of the forwarded/replied message is less than the maximum voice mail duration set up at the destination.

to mark the message as Urgent, or press pound to assign the

Reply by Voice Mail

to mark the message

Record a Message

Send a Message or Leave a Reminder

Dial

Dial additional Destination Number

Normal priority.

Record a Message

(any FAX attached to the message will be also forwarded)

Record a Message

Dial

to mark the message as Urgent, or press pound

Forward a Message

Destination Number

to assign the Normal priority.

Dial

Dial additional

Destination Number

Record a Message

Leave a reminder

Dial Urgent, or press pound to assign

to mark the message as

the Normal priority.

Personal Settings

Use the digit d to enter the area where the personal system messages can be modified. A voice notification will play the list of available system messages that may be modified so the user can select the desired system message by the corresponding buttons:

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Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

Listen to Current

Record a New

Restore Default

Stop Recording

a Enter Voice Mail Services d Review System Messages

Greeting Message

Greeting

Message

Greeting

Message

Greeting

Message

or Playback

Greeting Message

Incoming

Blocking

Message

Listen to Current

Incoming

Blocking

Message

Record a New

Incoming

Blocking

Message

Restore Default

Incoming

Blocking

Message

Stop Recording

or Playback

Incoming

Blocking

Message

Outgoing

Blocking

Message

Listen to

Current

Outgoing

Blocking

Message

Record a New

Outgoing

Blocking

Message

Restore Default

Outgoing

Blocking

Message

Stop Recording

or Playback

Outgoing

Blocking

Message

Your Name

Listen to

Current

Name

recorded

Record a New

Name

Restore

Default

Name

Stop

Recording or

Playback

Name

Message

Out of Office

Message

Listen to

Current

Out of Office

Message

Record a New

Out of Office

Message

Restore

Default

Out of Office

Message

Stop

Recording or

Playback

Out of Office

Message

Out of Office

Find

Me/Follow Me

(FMFM)

Message

Listen to

Current FMFM

Message

Record a New

FMFM

Message

Restore

Default FMFM

Message

Stop

Recording or

Playback

FMFM

Message

Change Password

Use the digit e to enter the area where the extension’s user may change its password. This password is used to access personal configuration settings (also voice mailbox) through the Quadro Web Management and the voice mailbox through the handset.

Change Password

Dial Old Password and press pound

Dial New Password and press pound

Confirm New Password and press pound

Services for Incoming Calls

Calling to the extension

Skip the greeting message

extension’s Voice Mailbox

(authentication required)

and enter the called

(during the greeting message)

Calling to the extension’s Voice Mailbox In call queue

Calling to the Zero Out

destination

Skip the greeting message

and record a Voice Mail

Leave the call queue and

record a Voice Mail

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Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

Quadro’s Auto Attendant Services

Quadro’s Auto Attendant provides remote access to the Quadro voice connectivity services. Specifically, it supports remote connection to Quadro

extensions along with their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant is possible through IP and PSTN calls.

Quadro’s Auto Attendant can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN network (by dialing Quadro’s PSTN number) if the calls addressed to the Quadro’s PSTN number are routed to the Auto Attendant.

Attention: If the Auto Attendant authentication attempts fail consecutively five times, Quadro’s Auto Attendant will become unavailable f or the ne xt 5

minutes. The Auto Attendant services are divided several feature groups, but only Connection Service and Extensions Directory are supported by the

voice messages which helps the caller to navigate within the area using the telephone handset buttons. Other services are available using the appropriate call code, but are not supported by voice messages. Thus, they are hidden for external callers.

Connection Service provides access to all extensions of the Quadro device without restrictions. All Quadro extensions may call each other dialing the extension number. All external callers (using PSTN or IP calling) can reach each Quadro extension dialing Quadro’s phone number and using the Auto Attendant’s voice menu to be connected to the desired extension by entering the extension number.

Remote Enquiry allows access to the mailboxes of Quadro’s extensions (both, active or inactive) in order for example to check the voice messages left for an absent user. The mailbox may be protected by a user password (optional, set by the system administrator or user).

You may remotely access your mailbox dialing Quadro’s phone number and using the Auto Attendant’s voice menu (key entering your password (if any). To navigate within your voice mails use the

Voice Mailbox service call codes (for example dial 8 to hear the last message in your mailbox).

for Voice Mail) and

a

Call Relay The Quadro Auto Attendant is registered at Epygi’s SIP server by default.

It may be used similar to a private switching center if the Auto Attendant is routed to a particular ISDN trunk a “default user”. It then allows, for example, establishing cost-saving long-distance calls via PSTN to the Quadro Auto Attendant at the United States headquarters, via IP to the remote Quadro Auto Attendant in the Office Asia or via PSTN to the other desired destinations (see Quadro’s Feature Codes).

Access to Call Relay needs authorization.

Remote Configuration Menu This menu allows extension owners to remotely enable/disable the Unconditional Call Forw arding service for An y Addr ess or Other Addresses

entries of the Caller ID Based Services Unconditional Call Forwarding table. This menu requires extension authorization. For more details about the access key combinations, see

Forwarding Management

Call Back

With the Quadro's Call Back service callers can save the call charge when calling to/through the Quadro to the third party SIP or PSTN destinations. The Quadro allows you to configure a list of trusted callers that are allowed to make free of charge calls. Two types of Call Back configurations are available on the Quadro: Pre-configured Call Back and Remote Call Back Configuration.

Pre-configured Call Back

table on the corresponding extension, as well as to change the certain forwarding number in the

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Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

For Pre-configured Call Back, a list of trusted callers must be configured in the Quadro's Authorized Phones Database using Web Management. The Call Back service should be enabled and a valid callback destination should be specified for each caller.

To use Pre-configured Call Back, the caller registered in the Authorized Phones Database should simply call to the Quadro’s Auto Attendant through SIP or PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and Quadro will call back to the defined Call Back destination. By answering the incoming call caller will be connected to the Auto Attendant menu.

Remote Call Back Configuration

The Remote Ca ll Back Configuration service is used by authorized callers to configure or reconfigure existing call back configuration on the Quadro. Remote Call Back Configuration is divided into two modes accessible from the Quadro's Auto Attendant:

• Permanent Call Back

• Non-Permanent (Instant) Call Back

Please Note: Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in

the Call Back settings for the trusted user.

Permanent Call Back

Permanent Call Back service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled. They can also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling Quadro's Auto Attendant and

entering the Auto Attendant menu, the caller can use the Back destination for the already registered callers in the Authorized Phones Database.

By entering Permanent Call Back reconfiguration menu, system asks caller to login by dialing the number and an appropriate pass word for the Quadro's extension that is used as login extension in the Call Back settings. After passing the login, callers should follow the voice instructions for configuring a new entry or reconfiguring existing entries in Authorized Phone database.

When system accepts the inserted settings, the corresponding entry will be logged to the Authorized Phones Database. The caller will then be disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the caller will be reconnected to the Quadro's Auto Attendant.

Please Note: The detected caller number must correspond to the one applied by the caller. In case of PSTN call back at least one PSTN line must

be available on the Quadro. There must be network connectivity and the destination must be reachable.

Non-Permanent Call Back

Non-Permanent Call Back configuration service allows trusted caller to organize one-time Call Back to the defined destination. In this situation, no entry will be logged to the Authorized Phones Database. By calling Quadro's Auto Attendant and entering the Auto Attendant menu, the caller can

use The system will ask to login by dialing the number and an appropriate password for the Quadro's extension that is used as login extension in the Cal l

Back settings. After login, caller should follow the voice instructions for reconfiguring the existing entry in Authorized Phone database. The caller will then be disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the caller will be reconnected to the Quadro's Auto Attendant.

Please Note: For both Permanent Call Back and Non-Permanent Call Back, the detected caller number must correspond to the one configured for

trusted caller. In case of PSTN call back at least one PSTN line must be available on the Quadro. There must be network connectivity and the destination must be reachable.

menu (see Feature Codes) to modify the Call Back destination for already registered callers in the Authorized Phones Database.

f

code (see Feature Codes) to create a new trusted caller as well as to modify the Call

g

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Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

Call Routing Management Menu

This menu is used to manage the routing entries in the Call Routing table, i.e. to enable/disable certain dialing rules by dialing key combinations pre-configured on each routing entry.

Dialing

hh

for an enabler/disabler key used to enable or disable the routing rule(s) correspondingly. Since multiple routing rules may have the same enabler/disabler key combinations (the same key may be used as enabler for one routing rule, and as disabler for another one), dialing the certain key will affect all pre-configured routing rules.

If the routing record has an authorization enabled on the enabler/disabler key, administrator’s password will be required to be inserted after the key. Once the administrator’s password is dialed, system plays a confirmation about the accepted configuration and the state of the certain routing rule(s) is getting modified.

If administrator’s password has been inserted incorrectly for 3 times, no status changes will be applied to any of the routing record(s), even to those which have no authorization enabled.

Mainly targeting external users, Quadro AA also provides voice services for local users. It will be helpful if the desired extension number is unknown.

The Extensions Directory is used to access Quadro’s extensions by spelling names (assigned to the extensions and configured by administrator) using the keypad of the phone. More than one name may be assigned to an extension, reaching the extension by spelling one of the names attached to it. If the spelled name matches to some record in the extensions directory table, a wave file with the extension user name (or any other information characterizing the extension’s user) will be played to the caller. Every extension’s user may configure these wave files individually.

at the Auto Attendant welcome message, will ask

Quadro6L/4L; (SW Version 5.2.x) 13

Quadro6L/4L Manual III: Extension User’s Guide Quadro’s Auto Attendant Services

Call Codes Available in Auto Attendant

The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension:

Incoming call to Auto Attendant Services or dial locally

Extensions Menu - establishing a connection to an extension on the called Quadro Remote Enquiry - establishing a connection to the mailbox of an extension on the called Quadro

Call Relay Menu - mainly for external calls (IP/PSTN) but local calls are also allowed.

This service avoids having to hang up and redo the entire dialing process if Quadro detects an error in the dialed number or the user decides to cancel the call and dial a new number. By entering the combination interrupted and the user will get an invitation to dial a new one. This is applicable during dialing, after the ring tone has

started, and after the call has been established.

“

” digit combination is



applicable:

• During the dialing,

• After ring tones start,

• After call establishment.

Remote Configuration Menu – allows remote enabling/disabling of the Unconditional Call Forwarding service for Any Address or Other Addresses entries in the Caller ID Based Services table on the extension and to modify the certain

forwarding destination. Non-Permanent Call Back – allows PSTN callers registered in the Authorized Phones Database to change the

callback destination for a one-time callback. After the caller hangs up, Quadro will call back to the newly specified number. This change will not be logged into Authorized Phones Database.

Permanent Call Back – allows PSTN callers registered in the Authorized Phones Database to reconfigure Authorized Phones Database entries by modifying the caller’s and/or callback numbers. The caller will then be able to initiate a callback only by calling from the newly specified caller number.

Under the following restrictions:

• This feature can only be used when accessing from PSTN to the external SIP

destination through Quadro’s AA or vice versa.

• This feature is not available on the second Quadro Auto Attendant (calling from

one Auto Attendant to another).



the call will be

Keys

(already in)

a

c

e

f

g

Call Routing Management Menu – allows managing the routing entries in the Call Routing table, i.e. to enable/disable certain routing rules by dialing key combinations pre-configured on each routing entry.

Extensions Directory - accesses Quadro extensions by spelling the extension’s user name using the keypad on the phone.

Quits the Auto Attendant and starts a dial tone.

hh

Quadro6L/4L; (SW Version 5.2.x) 14

+ 31 hidden pages

Epygi Quadro6L, Quadro4L, Quadro2x2, Quadro4Li Extension User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual