Scanner Parts
carriage
(at home position)
transportation
lock screw
ERROR light
document cover
document table
OPERATE button
RESET button
OPERATE light
READY light
parallel interface
connector
SCSI interface
connectors
SCSI ID rotary switch
terminator
switch
AC inlet
option interface
connector
®
COLOR IMAGE SCANNER
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATION. No patent liability is assumed with respect to the use of the information
contained herein. Neither is any liability assumed for damages resulting from the use of
the information contained herein.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by purchaser
or third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product.
SEIKO EPSON CORPO RATION and its affiliates shall not be liable against any damages
or problems arising from the use of any options or any consumable products other than
those designated as Original EPSON Products or EPSON Approved Products by SEIKO
EPSON CORPORATION.
EPSON is a registered trademark of SEIK O EPSON CO RPOR ATION.
IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Macintosh is a regi s ter ed tr ad em ark of Apple Computer, Inc.
Presto! PageManager is a trademark of Newsoft. Inc.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective companies.
Copyright © 19 97 by SEIKO EPSON CORPORATION, Nagano, J a p an.
User’s Guide
Declaration of Conformity
Manufactu rer: SEIKO EPSON CORP ORATION
Address: 3-5, Owa 3-chome, Su wa-shi,
Nagano-ken 392 Japan
Repres e n tative: EPSON EUROP E B.V .
Address: Prof. J. H. Bavincklaan 5 1183
AT Amstelveen
The Netherlands
Declares that the Prod uc t:
Product Name: Image Scanner
Type Name: GT-12000
Model: G650A
Conforms to the following Directive(s) and Norm(s ):
Directive 89/336/ EEC:
EN 55022 Class B
EN 61000-3-2
EN 61000-3-3
EN 50082-1
IEC 801-2
IEC 801-3
IEC 801-4
ii
Directive 73/23/EEC:
EN 60950
August, 1997
Y. Ishii
President of EPSON EUROPE B.V.
Contents
Introduction
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . 1-3
Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . 1-4
For United Kingdom Users . . . . . . . . . . . . . . . . . . . . . 1-4
Safety information . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Important Safety Instructions . . . . . . . . . . . . . . . . . . . 1-5
Chapter 1
Choosing a Place for the Scanner . . . . . . . . . . . . . . . . . 1-2
Releasing the Transportation Lock Screw . . . . . . . . . . . . 1-3
Plugging in the Scanner . . . . . . . . . . . . . . . . . . . . . . 1-4
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Connecting the Scanner to Your Computer . . . . . . . . . . . 1-6
Connecting the scanner to a parallel interface . . . . . . . . 1-7
Understanding how SCSI interfaces work . . . . . . . . . . 1-8
Power-on sequence . . . . . . . . . . . . . . . . . . . . . . . 1-12
Installing the Scanner Software . . . . . . . . . . . . . . . . . . 1-12
Chapter 2
Lights and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Scanner errors . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Removing the Document Cover for Oversized Documents . . 2-6
Using the Document Guide . . . . . . . . . . . . . . . . . . . . 2-8
Setting Up the Scanner
Scanner Basics
iii
Chapter 3
The Transparency Unit . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Unpacking the Transparency Unit . . . . . . . . . . . . . . . 3-2
Installing the Transparency Unit . . . . . . . . . . . . . . . . 3-4
Using the film holders and reflective document mat . . . . 3-7
Placing transparencies and oversized film . . . . . . . . . . 3-14
Adjusting the angle of the transparency guide . . . . . . . . 3-15
The Auto Document Feeder . . . . . . . . . . . . . . . . . . . . . 3-16
Unpacking the Auto Document Feeder . . . . . . . . . . . . 3-16
Installing the Auto Document Feeder . . . . . . . . . . . . . 3-17
Installing the PageManager software . . . . . . . . . . . . . 3-21
Loading paper in the Auto Document Feeder . . . . . . . . 3-21
Scanning from the Auto Document Feeder . . . . . . . . . . 3-24
Fixing paper jams in the Auto Document Feeder . . . . . . 3-26
Document specifications . . . . . . . . . . . . . . . . . . . . . 3-29
Options
Chapter 4
Determining the type of Error . . . . . . . . . . . . . . . . . . . 4-2
Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . 4-4
Maintaining the Scanner . . . . . . . . . . . . . . . . . . . . . . . 4-9
Replacing the fluorescent lamps . . . . . . . . . . . . . . . . 4-10
Transporting the Scanner . . . . . . . . . . . . . . . . . . . . . . 4-10
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . 4-11
RAM and hard disk size . . . . . . . . . . . . . . . . . . . . . 4-11
Accelerator boards . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Video cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
File compression software . . . . . . . . . . . . . . . . . . . . 4-12
Troubleshooting and Maintenance
iv
Appendix A
Scanner Specifications . . . . . . . . . . . . . . . . . . . . . . . A-2
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Safety approvals . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Source document . . . . . . . . . . . . . . . . . . . . . . . . A-5
Parallel interface . . . . . . . . . . . . . . . . . . . . . . . . . A-5
SCSI interface . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Initialization Methods . . . . . . . . . . . . . . . . . . . . . . . A-7
Technical Specifications
Appendix B
For United Kingdom and the Republic of Ireland Users . . . . B-2
For Australian Users . . . . . . . . . . . . . . . . . . . . . . . . B-4
For Singapore Users . . . . . . . . . . . . . . . . . . . . . . . . . B-5
For Hong Kong Users . . . . . . . . . . . . . . . . . . . . . . . . B-5
For Philippines Users . . . . . . . . . . . . . . . . . . . . . . . . B-6
Index
Contacting Customer Support
v
vi
Introduction
The EPSON® GT-12000 is a true 800-dpi full-color flatbed image
scanner with an A3 or US B size scanning area. It has the ability
to scan in color or grayscale, making it ideal for virtually all
uses, from simple drawings to complex full-color illustrations.
It achieves extremely high quality in color by reading and
saving 36 bits per pixel.
Features
The GT-12000 offers the following features:
Full color or grayscale scanning. For color scanning, you
❑
can select up to 16 million colors. For grayscale, you can
select up to 256 grays.
Scanning resolution of 800 dpi. You can adjust the output
❑
resolution to match the resolution of your output device.
Automatic Area Segmentation (AAS) provides you with
❑
the capability to separate text from photographs on a page
so that grayscale images will be clearer and text recognition
is more accurate.
Text Enhancement Technology. This feature enhances text
❑
recognition accuracy when using your scanner for optical
character recognition (OCR) scanning.
Two resident interfaces, bidirectional parallel and SCSI.
❑
Using these interfaces, you can connect two computers to
the scanner at the same time.
Higher quality output with EPSON TWAIN Pro’s “Best &
❑
de-screening” option, which automatically removes
unwanted moiré patterns from scanned images.
Introductio n
1
The EPSON TWAIN Pro software helps let you take full
❑
advantage of your scanner’s advanced features.
Software control of all scanner functions. Software
❑
commands are backward compatible with the EPSON
GT-12000 color image scanner.
Options
The following optional items are available to expand the
versatility of your scanner. For detailed information on the use
of these options, see the guides that come with the options.
Bidirectional Parallel Interface Board (B80818✽)
This board provides parallel connection between the scanner
and IBM
installation of this board are fully described in the manual that
comes with the board. An interface cable must be purchased
separately.
Auto Document Feeder (B81311✽)
This option is designed primarily for optical character recognition
(OCR) scanning. The automatic document feeder allows you to
scan up to 30 pages automatically. You can then use them in a
word processing program just as if you had typed them yourself.
®
PC/AT or IBM-compatible computers. Setup and
Transparency Unit (B81310✽)
This option allows you to scan transparent materials, primarily
35mm slides and black-and-white negatives. It has a maximum
reading area of 290 × 420 mm, which allows you to scan
transparent materials up to A3 or US B size.
SCSI System Cable (25-pin to 50-pin) (B860081)
This cable provides connection between a SCSI device and an
®
Macintosh® compu te r .
2
Apple
Introduction
SCSI Peripheral Cable (50-pin to 50-pin) (B860091)
This cable provides connection between two SCSI devices in a
daisy chain.
Interface Cables
For the parallel interface, you need to have a suitable interface
cabl e to co nn e c t th e sc a nner to your co m p u ter . Make sure you
choose a shielded cable.
How to Use This Guide
See Chapter 1, “Setting Up the Scanner,” for information
❑
about setting up your scanner and connecting it to your
computer. Be sure to read this first.
See Chapter 2, “Scanning Basics,” for information on the
❑
operation of your scanner.
See Chapter 3, “Options,” for information about installing
❑
and using options.
See Chapter 4, “Troubleshooting and Maintenance,” for
❑
information on solving scanner problems, maintaining
your scanner, and transporting your scanner. There is also
a section on how to improve your scanned output by
upgrading your equipment in this chapter.
See Appe nd ix A for v ar io us specification informat i o n .
❑
See Appendix B for customer support information.
❑
For information on scanning, see the software manual that
came with the scanner. Additionally, see your application
documentation if necessary.
Introductio n
3
Warnings, Cautions, and Notes
Warnings must be followed carefully to avoid bodily injury.
w
Cautions must be observed to avoid damage to your
equipment.
c
Notes contain important information and useful tips on the operation
of your scanner.
For United Kingdom Users
Safety information
Warning: This appliance must be earthed. Refer to rating plate
for voltage and check that the appliance voltage corresponds to
w
the supply voltage.
Important: The wires in the mains lead fitted to this appliance
are coloured in accordance with the following code:
Green and yellow — Earth
Blue — Neutral
Brown — Live
As the colours of the wires in the mains lead of this appliance
may not correspond with the coloured markings identifying
the terminals in your plug, proceed as follows:
The green and yellow wire must be connected to the terminal
in the plug which is marked with the letter E or with the earth
).
G
4
symbol (
Introduction
The blue wire must be connected to the terminal in the plug
marked with the letter N.
The brown wire must be connected to the terminal in the plug
marked with the letter L.
If damage occurs to the plug, replace the cord set or consult a
qualified electrician.
Replace fuses only with a fuse of the correct size and rating.
Important Safety Instructions
Read all of these instructions and save them for later reference.
Follow all warnings and instructions marked on the scanner.
Unplug the scanner before cleaning. Clean with a damp
❑
cloth only. Do not spill liquid on the scanner.
Do not place the scanner on an unstable surface or near a
❑
radiator or heat source.
Do not block or cover the openings in the scanner’s cabinet.
❑
Do not insert objects through the slots.
Use only the type of power source indicated on the
❑
scanner’s label.
Connect all equipment to properly grounded power
❑
outlets. Avoid using outlets on the same circuit as
photocopiers or air control systems that regularly switch
on and off.
Do not let the power cord become damaged or frayed.
❑
Introductio n
5
If you use an extension cord with the scanner, make sure
❑
the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating.
Also, make sure the total of all devices plugged into the
wall outlet does not exceed 15 amperes.
Except as specifically explained in this user’s guide, do not
❑
attempt to service the scanner yourself.
Unplug the scanner and refer servicing to qualified service
❑
personnel under the following conditions:
If the power cord or plug is damaged; if liquid has entered
the scanner; if the scanner has been dropped or the cabinet
damaged; if the scanner does not operate normally or
exhibits a distinct change in performance. Adjust only those
controls that are covered by the operating instructions.
Place your scanner close enough to the computer or
❑
workstation for the scanner cable to reach both ends.
Place the scanner where you can easily unplug the power
❑
cord.
6
If you plan to use the scanner in Germany, observe the
❑
following:
To provide adequate short-circuit protection and
over-current protection for this scanner, the building
installation must be protected by a 16 Amp circuit breaker.
Bei Anschluß des Scanners an die Stromversorgung muß
sichergestellt werden, daß die Gebäudeinstallation mit
einem 16 A-Überstromschalter abgesichert ist.
Introduction
Chapter 1
Setting Up the Scanner
Choosing a Place for the Scanner . . . . . . . . . . . . . . . . . 1-2
Releasing the Transportation Lock Screw . . . . . . . . . . . . 1-3
Plugging in the Scanner . . . . . . . . . . . . . . . . . . . . . . 1-4
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Connecting the Scanner to Your Computer . . . . . . . . . . . 1-6
Connecting the scanner to a parallel interface . . . . . . . . 1-7
Understanding how SCSI interfaces work . . . . . . . . . . 1-8
Power-on sequence . . . . . . . . . . . . . . . . . . . . . . . 1-12
Installing the Scanner Software . . . . . . . . . . . . . . . . . . 1-12
1
Setting Up the Scanner
1-1
Choosing a Place for the Scanner
Follow the guidelines listed below when selecting a location for
your scanner:
Place the scanner on a flat, stable surface. The scanner will
❑
not operate properly if it is tilted or at an angle.
Place the scanner close enough to the computer for the
❑
interface cable to reach it easily.
Allow some space behind the scanner for the cables, and be
❑
sure to place the scanner where you can easily unplug the
power cord. Also allow sufficient space above the scanner
so that you can fully raise the document cover.
598 mm
1-2
170 mm
100 mm
458 mm
Keep the scanner away from high temperatures and
❑
656 mm
humidity. Also avoid using or storing the scanner in places
subject to rapid changes of temperature and humidity.
Keep the scanner away from direct sunlight and strong
❑
light sources.
Avoid places subject to shocks and vibrations.
❑
Setting Up the Scanner
Releasing the Transportation Lock Screw
Before connecting the scanner to a power source, you must
release the transportation lock screw.
1. Place the scanner on a flat, stable surface with the left side
facing you.
2. Turn the transportation lock screw to the unlocked
position using a coin or similar object, as shown below.
Note:
You will need to return the transportation lock screw to the locked
position it you store or transport the scanner.
Setting Up the Scanner
1-3
Plugging in the Scanner
1. Connect the power cable to the power inlet on the rear of the
scanner and plug the other end into a properly grounded
outlet as shown below.
Caution:
c
There are several versions of this scanner designed for
different voltages, and it is not possible to change the
voltage. If the label on the back of the scanner does not
show the correct voltage for your country, contact your
dealer.
2. If any of the scanner’s lights come on, press the
button to turn the scanner off.
Caution:
Whenever you turn off the scanner, wait at least 10
seconds before turning it back on. Rapidly turning it on
and off can damage the scanner.
1-4
c
Setting Up the Scanner
OPERATE
Initialization
By observing the scanner’s initialization, you can make sure
that the scanner is operating properly before you connect it to
your computer.
1. Open the document cover so you can see the operation of
the scanner during initialization.
2. Turn on the scanner by pressing the
While the scanner initializes, the fluorescent lamps on the
carriage flash. If the carriage is not at the home position (the
left of the scanner), it moves to the home position.
When the scanner has completed its initialization, the
light comes on. If the scanner does not work as described, turn
it off. Make sure that the power cord is firmly plugged in and
that you have released the transportation lock screw, then turn it
on again.
OPERATE
button.
READY
Setting Up the Scanner
1-5
Connecting the Scanner to Your Computer
Your scanner has both a bidirectional parallel interface and a
SCSI interface. You can connect both kinds of interface cables
to the scanner at the same time. The scanner switches
automatically to the appropriate interface.
For a PC, do one of the following:
❑
Connect the computer to the scanner’s bidirectional
interface using a shielded, twisted-pair parallel interface
cable. Install a bidirectional parallel interface board in
your computer, if necessary.
Note:
®
IBM P S/ 2
computers and many other PCs have built-in
bidirectional parallel interfaces. You do not need to install an
additional one in these computers unless you need the built-in
parallel interface for your printer.
Connect the computer to the scanner’s SCSI interface.
Install a SCSI interface board in your computer, if necessary.
For a Macintosh computer, connect the scanner to your
❑
Macintosh’s built-in SCSI port.
To use an interface correctly, you may need to change settings
on the scanner, computer, or both. The following sections
explain how to set up and connect each type of interface.
1-6
Setting Up the Scanner
Connecting the scanner to a parallel interface
Caution:
The scanner’s bidirectional parallel interface requires a
c
bidirectional interface on your computer. Check your
computer’s specifications to see if its built-in parallel interface
is bidirectional.
Use a standard shielded parallel interface cable.
1. Make sure that both the scanner and computer are turned
off.
2. Connect the 25-pin end of the cable to the computer; then
tighten the screws on the sides of the connector.
3. Plug the 36-pin end of the cable into the scanner’s interface
connector. Then squeeze the wire clips together until they
lock in place on both sides.
Setting Up the Scanner
1-7
Understanding how SCSI interfaces work
For some PCs, you must first install a SCSI board in your
computer. Then follow the directions below to connect your
scanner and computer. All Macintosh computers have built-in
SCSI ports; you do not need to install a SCSI board. Follow the
directions below to connect the scanner to your PC or
Macintosh.
SCSI connections
The SCSI interface allows you to connect up to eight devices,
including the computer, in what is called a “daisy chain”
arrangement. Only the first SCSI device in a daisy chain is
connected to the computer; each of the other devices is
connected to the previous device.
Each device has a SCSI ID number: the computer is usually
number 7, and each of the other devices must have a different
number between 0 and 6. Also, the first device and the last
device in the chain (not including the computer) must have a
terminator. No other device can have a terminator or if a
terminator does exist, it must be turned off. The scanner has
two 50-pin SCSI connectors and a built-in terminator that can
be turned on or off.
If you connect the scanner directly to the Macintosh, you
need a SCSI cable with a 25-pin connector on one end (for the
computer) and a 50-pin connector on the other end (for the
scanner). If you connect the scanner to another SCSI device, use
a SCSI cable with 50-pin connectors on both ends.
1-8
Setting Up the Scanner
SCSI ID number setting
The factory-set SCSI ID of the scanner is 2. The computer is
usually ID number 7. If you are going to add the scanner to a
system in which one of your SCSI devices already has a SCSI
ID of 2, change the ID number of the scanner to an unused
number as describ ed below .
1. Locate the SCSI ID rotary switch on the rear panel of the
scanner.
2. To change the SCSI ID, turn the dial to the desired number.
Caution:
Do not set the SCSI ID to an ID number that is already
c
assigned to another device. The computer, scanner, and
other devices will not function properly.
Setting Up the Scanner
1-9
Terminator
The scanner has a built-in terminator. If the scanner is the only
SCSI device you connect to your computer or if it is the last
device in the daisy chain, leave the internal SCSI terminator
turned on. It is on if the swit c h is up.
If the scanner is in the middle of a daisy chain, turn the
terminator switch off.
1-10
Setting Up the Scanner
Connecting the scanner to your computer or another SCSI
device
Connect the scanner as follows:
1. Make sure that the scanner, the computer, and all other SCSI
devices are turned off and unplugged from the power
source.
2. Connect the 50-pin end of the cable to either the top or
bottom SCSI connector of the scanner; then squeeze the
wire clips together until they lock in place on both sides.
3. Connect the other end of the cable to the SCSI port of your
computer or another SCSI device.
Note:
❑
The SCSI port of the Macintosh is the larger port with the
SCSI icon over it.
❑
If you are connecting the scanner to a SCSI device other than
the computer, use a cable with 50-pin connectors on both
ends.
4. Connect the power cables of your computer, scanner, and
other external SCSI devices.
5. Always turn on the scanner and other external SCSI devices
befo re you turn on your computer.
Setting Up the Scanner
1-11
Power-on sequence
Follow these instructions each time you turn your computer
and SCSI devices on.
If you have an internal hard disk, turn on the scanner and any
other SCSI devices you plan to use. Wait a few seconds; then
turn on the computer.
If you have an external hard disk, turn on the scanner, external
hard disk (which should be first on the daisy chain), and any
other SCSI devices you plan to use. Wait a few seconds; then
turn on the computer.
SCSI devices in the middle of the daisy chain may be left off if
you don’t use them.
Installing the Scanner Software
Now that you have connected the scanner to your computer,
the next thing to do is install your scanner software. Follow the
instructions in the
Chapter 2, “Scanner Basics,” before your first scan.
EPSON TWAIN Pro User’s Guide
. Then read
Besides the scanner software, your GT-12000 scanner also
comes with the PageManager software which gives you extra
control over scanning and scanned images, especially when
using the Auto Document Feeder. See page 3-21 for installation
instructions.
1-12
Setting Up the Scanner
Chapter 2
Scanner Basics
Lights and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Scanner errors . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Removing the Document Cover for Oversized Documents . . 2-6
Using the Document Guide . . . . . . . . . . . . . . . . . . . . 2-8
2
Scanner Basics
2-1
Lights and Buttons
The scanner has three indicator lights and two buttons.
ERROR light
READY light
OPERATE lig ht
OPERATE butt on
RESET button
OPERATE light (green)
Comes on when the scanner is turned on.
READY light (green)
Comes on when the scanner is ready to scan images. This
light flashes during scanning. When an error occurs, the
combination of this light and the ERROR ligh t i n dicate the
type of error as shown in the table on the next page.
ERROR light (red)
Comes on when an error occurs. Along with the READY light,
this light indicates the type of error.
OPERATE button
Turns the scanner on and off.
RESET button
Returns the scanner to operating status after an error occurs.
2-2
Scanner Basics
Note:
❑
Pressing the
scanner and may cause an error in the scanning software.
❑
The Reset button may not work if two computers are
connected to the scanner and the computer with the
bidirectional parallel interface is not turned on.
Scanner errors
Reset
button during scanning stops the
If an error occurs, the scanner stops operating and the
and
ERROR
lights show the type of error. See page 4-2,
“Determining the Type of Error,” for details.
ERROR light READY light Error type
On On Command error
Flashing Off Interface error
Flashing Flashing Fatal error
Off Off Option error
READY
Scanner Basics
2-3
Scanning
Before scanning a document:
Remember to respect the rights of copyright owners. Do not scan
published text or images without first checking the copyright status.
1. Turn on the scanner by pressing the
The OPERATE light comes on.
2. Turn on the computer and make sure that the scanner’s
READY
light is on. Open the document cover.
OPERATE
button.
2-4
Scanner Basics
3. Place the document on the document table, with the side to
be scanned down. Make sure that the document is aligned
in the top-left corner (when facing the inside of the cover).
4. Close the document cover gently so that the document does
not move.
Scanner Basics
2-5
Note:
❑
Make sure that the document is flat against the glass surface
so that the image is properly focused. Also make sure to close
the document cover. This prevents interference from external
light.
❑
Always keep the document table clean. See “Troubleshooting
and Maintenance,” Chapter 4, for information on cleaning
the scanner.
❑
Do not leave photographs on the document table for an
extended period of time; they may stick to the glass.
❑
Do not place heavy objects on top of the scanner.
5. Open the scanning software, make your settings, and scan
according to the directions in Chapter 2, “Scanning With
Your Software,” of the
EPSON TWAIN Pro User’s Guide
Removing the Document Cover for Oversized
Documents
For thick documents or other materials, you can remove the
document cover. To do this, hold the back of the document
cover behind the hinge and lift straight up.
.
2-6
Scanner Basics
Note:
When scanning with the cover removed, make sure you cover any
exposed areas of the document table to prevent interference from
external light.
Caution:
Do not force the cover off the scanner or lift the cover from in
c
front of the cover hinge. This can cause damage to the cover.
Reattach the document cover by pushing straight down on the
back of it until it clicks into place.
Scanner Basics
2-7
Using the Document Guide
Make sure you have everything shown below, before reading
this section.
During the scanning operation, the position of the optical
reader shifts very slightly as it scans from one side to another.
This is normal, and many scanners include a feature to adjust
for this shift. This scanner comes with the document guide,
which allows you to make incremental changes to the angle of
the document to correct for any slight shifts in the scanning
process.
There are a few ways to use the document guides, as described
in the following pages. If you need to be precise when
scanning, use one or both document guides to make the most
precise scans possible.
2-8
Scanner Basics
1. Install the pins in the scanner’s screw holes through the
document guide’s holes. The guide pin screws into the left
hole and the adjust pin screws into the right hole.
adjust pin
guide pin
2. Lay the grid document guide on the document table with the
document guide holes over the screw holes in the scanner.
Make sure the larger document guide hole is on the right
(when facing the inside of the cover).
+0.2
+0.1
0
-0.1
-0.2
Scanner Basics
2-9
3. Lift up the document guide and insert your document, image,
or picture under the guide. Align your document with the
guides grid lines. Repeat this step for every document you
want to scan, placing one document next to another.
4. Close the cover and scan according to the directions in your
software manual.
You can also use the document guide according to the
directions below, which are helpful if you find that your
document slips or doesn’t stay aligned using the above
method. The method below requires tape.
1. Lay the grid document guide upside down on a flat surface,
the long hole will be to the left.
+0.2
+0.1
0
-0.1
-0.2
2-10
Scanner Basics
2. Lay your document on the guide with the side to be scanned
facing up. After aligning the document to the proper
position, use the tape to secure the document in place.
Repeat this step for every document you want to scan,
placing one document next to another.
3. Install the pins in the scanner’s screw holes through the
document guide’s holes. The guide pin screws into the left
hole and the adjust pin screws into the right hole.
guide pin
adjust pin
Scanner Basics
2-11
4. Turn the document guide over, and lay it on the document
table with the document guide holes over the screw holes
in the scanner. Make sure the larger document guide hole is
on the right and your document faces down.
+0.2
+0.1
0
-0.1
-0.2
5. Close the cover and scan according to the directions in your
software manual.
Note:
If the scanned image appears slanted, turn the adjust pin using a
screwdriver to correct the angle of the document.
2-12
Scanner Basics
The third, and probably most precise way to use the document
guides is described below. This method also requires tape.
1. Install the pins in the scanner’s screw holes through the
document guide’s holes. The guide pin screws into the left
hole and the adjust pin screws into the right hole.
2. Lay the grid document guide on the document table with
the document guide holes over the screw holes in the
scanner. Make sure the larger document guide hole is on
the right (when facing the inside of the cover).
+0.2
+0.1
0
-0.1
-0.2
Scanner Basics
2-13
3. Open EPSON TWAIN Pro as described in your software
manual, make the following settings and click
Document Source: Flatbed
Image Type: 256 Grayscale
Destination: LineWork Scan
Resolution: 800 dpi
4. Make a marquee in the preview window to include the
document guide’s scale A and B, and click
Preview
Zoom Preview
:
.
2-14
Scanner Basics
5. Move the marquee to match its left edge with the left edges
of the scales.
6. Click the
Scan
button.
7. Compare the left edges of the scales on the scanned image;
the starting points of the scales should match exactly. If
both scales start at the same line (for example 0), skip to
step 11. Otherwise go to the next step.
Matching Do not match
A starts at 0 A starts at 0
B starts at 0 B starts at 2
Scanner Basics
2-15
8. See the left edges of the scales of the scanned image. Every
line of the scale that is missing is equal to 0.4 for
mathematical purposes. Then calculate the adjustment
angle using the following equation.
The adjusting angle = (scale A - scale B) / 4
For example:
If scale A starts at line 0, then 0 x 0.4 = 0; the value for
scale A = 0
If scale B starts at line 2, then 2 x 0.4 = 0.8; the value for
scale B = 0.8
(0 - 0.8)/4 = -0.2
The angle you need to adjust the adjust pin = -0.2
9. Turn the arrow on the adjust pin to the number indicated by
the calculated result (-0.2 in the example above).
+0.2
+0.1
0
-0.1
10. To confirm this angle, repeat steps 3 to 8. EPSON
recommends you record the adjust pin’s position for future
reference.
2-16
Scanner Basics
-0.2
11. Remove the document guide.
12. Lay the clear document guide on the document table with
the document guide holes over the screw holes in the
scanner. Make sure the larger document guide hole is on
the right when facing the inside of the cover.
Scanner Basics
2-17
13. Lay your document on the clear document guide with the
side to be scanned facing up.
14. Lay the grid document guide on top of your document,
with the document guide holes over the screw holes in the
scanner. Make sure the larger document guide hole is on
the left when facing the inside of the cover.
2-18
Scanner Basics
15. Make sure your document is aligned with the grids on the
grid document guide. After aligning the document to the
proper position, use tape to secure the document in place.
Repeat this step for every document you want to scan,
placing one document next to another.
16. Remove the grid document guide.
Scanner Basics
2-19
17. Turn the clear document guide over, and lay it on the
document table with the document guide holes over the
screw holes in the scanner. Make sure the larger document
guide hole is on the right and your document faces down.
18. Close the cover and scan according to the directions in your
software manual.
2-20
Scanner Basics
Chapter 3
Options
The Transparency Unit . . . . . . . . . . . . . . . . . . . . . . . 3-2
Unpacking the Transparency Unit . . . . . . . . . . . . . . 3-2
Installing the Transparency Unit . . . . . . . . . . . . . . . 3-4
Using the film holders and reflective document mat . . . 3-7
Placing transparencies and oversized film . . . . . . . . . 3-14
Adjusting the angle of the transparency guide . . . . . . . 3-15
The Auto Document Feeder . . . . . . . . . . . . . . . . . . . . 3-16
Unpacking the Auto Document Feeder . . . . . . . . . . . 3-16
Installing the Auto Document Feeder . . . . . . . . . . . . 3-17
Installing the PageManager software . . . . . . . . . . . . 3-21
Loading paper in the Auto Document Feeder . . . . . . . 3-21
Scanning from the Auto Document Feeder . . . . . . . . . 3-24
Fixing paper jams in the Auto Document Feeder . . . . . . 3-26
Document specifications . . . . . . . . . . . . . . . . . . . . 3-29
3
Options
3-1
For information on the Transparency Unit, see the following.
For information on the Auto Document Feeder, see page 3-16.
The Transparency Un it
The Transparency Unit (B81310✽) enables EPSON scanner
owners to scan transparencies, strips of negatives or positives,
and slides in full color. You can also scan normal reflective
(paper) documents with the Transparency Unit installed.
Unpacking the Transparency Unit
When you first open the package, make sure that all the
following items are included. Contact your EPSON dealer if
anything is missing or damaged.
3-2
Options
Removing the shipping screw
To prevent damage during shipping, a shipping screw is
attached to the Transparency Unit. Remove this screw before
you attempt to use the Transparency Unit.
1. Turn the unit so the glass side faces up.
2. Remove both shipping screws as shown below.
3. Secure the screws you just removed in the storage holes
towards the center of the scanner, as shown below.
c
Caution:
If either screw is left in an outer hole while using the
Transparency U nit, the unit may be damaged.
Options
3-3
Note:
❑
Before transporting the scanner, remove the Transparency Unit
and replace the shipping screws in the outer, transportation holes.
❑
If the unit’s lamp assembly is not in its home position, you cannot
replace the shipping screws. If this is the case, reattach the unit to
the scanner, close the unit, and turn the scanner on; the unit’s
lamp assembly then returns to its home position. Then turn off
the scanner and remove the Transparency Unit.
Installing the Transparency Unit
Follow the steps below to install the Transparency Unit.
1. Make sure the scanner is turned off and unplug the power
cable from the scanner.
2. Remove the document cover from the scanner by holding
the cover behind the hinge and lifting the back of the cover
straight up.
3-4
Options
3. Align the pins of the unit with the holes of the scanner, and
then lower the unit until it rests securely on the scanner
with the pins in the holes.
4. Close the Transparency Unit.
5. Connect the Transparency Unit’s connector to the option
connector at the back of the scanner.
c
Caution:
Do not put heavy objects on the Transparency Unit; otherwise
the unit may be damaged.
Options
3-5
Installing the transparency guide
Follow the steps below to install the transparency guide, which
is required to use all of the film holders and to scan
transparencies.
1. Open the Transparency Unit.
2. Insert the guide pin and the adjust pin. Make sure the adjust
pin’s arrow faces directly towards the center of the guide
pin.
adjust pin
guide pin
Note:
These pins are the same as the ones provided with the scanner, so
you do not need to change them if they are already installed.
3. Place the transparency guide on the scanner’s document
table as shown below.
+0.2
+0.1
0
-0.1
-0.2
3-6
Options
To scan slides or strips of negative or positive film, see the
following section. To scan transparencies, see page 3-14. To
scan normal documents with the transparency guide installed,
see page 3-13.
Using the film holders and reflective document mat
Four film holders for scanning film, and a reflective document
mat for scanning normal paper documents are included with
this unit. To use the guides or mat, see the appropriate section
in the following pages.
You can easily scan 35 mm slides, strips of 35 mm negative or
positive film, and 4 × 5 inch (102 × 127 mm) film using the film
holders. See page 3-13 for information on using the document
mat to scan normal documents with the Transparency Unit
installed.
Options
3-7
Note:
❑
Wipe the glass of the Transparency Unit, the scanner’s document
table, and the narrow window near the mounting bracket with a
soft, dry cloth before scanning transparencies.
❑
Your scanner software automatically controls the operation of the
Transparency Unit.
Loading 35 mm slides
1. Load slides in the 35 mm slide holder face down, as shown
below. Repeat this step for all the slides you scan.
2. Place the slide holder on the document table. Align the slide
holder with the notch on the transparency guide, as shown
below.
3-8
Options
Loading strips of negative or positive film
1. Place the 35 mm filmstrip holder on a flat surface, and
remove a strip cover.
2. Insert a strip of film in the filmstrip holder face down.
L400 16
Options
3-9
3. Replace the strip cover that you removed in step 1. Repeat
steps 1 through 3 for all the filmstrips you scan.
4. Place the filmstrip holder on the document table and align it
with the notch on the transparency guide as shown below.
Loading medium format film
1. Place the medium format film holder on a flat surface, and
open a strip cover.
3-10
Options
2. Insert the film in the holder face down.
3. Close the cover. Repeat steps 1 through 3 for all the film you
scan.
4. Place the holder on the document table, and align it with the
notch on the transparency guide, as shown below.
Options
3-11
Loading 4" × 5" film
1. Place the 4" x 5" film holder on a flat surface, and open a cover.
2. Insert the film in the holder face down.
3. Close the cover. Repeat steps 1 through 3 for all the film you
scan.
3-12
Options
4. Place the holder on the document table, align it with the
notch on the transparency guide, as shown below.
Loading normal documents with the Unit installed
To scan normal documents with the Transparency Unit
installed, always insert the reflective document mat included
with this unit as described below.
1. Open the Transparency Unit and remove the transparency
guide from the scanner’s document table if necessary.
2. Slide the mat into place and insert the tabs into the slots on
the Transparency Unit.
Options
3-13
3. Place your document on the document table and close the
Transparency Unit.
To remove the reflective document mat, slide it up and out of
the slots on the Transparency Unit.
Placing transparencies and oversized film
To place transparencies or film that is larger than the guides on
the document table, put the transparency or film directly on the
document table and align it with the notch on the transparency
guide, as shown below. The maximum film size is
290 × 420 mm.
If the reflective document mat is installed in the Transparency
Unit, remove it. Then, close the Transparency Unit.
3-14
Options
Note:
Make sure the unit is completely closed; otherwise, an option error
results and you cannot scan the document.
If a color stripe appears when scanning film
The optical phenomenon where color stripes appear is called
Newton’s ring. This occurs when two, very thin membrances
such as film surfaces or soap bubble surfaces meet.
If this phenomenon occurs, try scanning the film upside down.
This may elminate the effect of Newton’s ring.
Adjusting the angle of the transparency guide
If you find that your scanned image’s edges are being scanned
at a slight angle, adjust the angle of scanning by turning the
adjust pin. Most scanners scan at an angle due to the
movement of the carriage. The direction and degree you
should turn the adjust pin depends on your individual scanner
and the placement of the document to be scanned. You may
want to experiment with this feature to determine the best
angle. If you are still unsatisfied after experimenting with the
adjust pin, see “Using the Document Guide” on page 2-8 for
information on how to precisely find the angle you need.
+0.2
+0.1
0
-0.1
-0.2
Options
3-15
The Auto Document Feeder
The Auto Document Feeder (B81311✽) allows you to
automatically load multiple-page documents into your scanner.
This document feeder is particularly useful for OCR (optical
character recognition) scanning, or for creating an image
database.
Unpacking the Auto Document Feeder
When you first open the package, make sure that the following
items are included. Contact your EPSON dealer if anything is
missing or damaged.
3-16
Options
Installing the Auto Document Feeder
Before installing the Auto Document Feeder, be aware that:
The Auto Document Feeder is heavy, so you may need to
❑
have someone help you lift it.
The Auto Document Feeder is large, so you should clear
❑
the space around the scanner.
Follow the steps below to install the Auto Document Feeder on
your EPSON scanner.
1. Make sure your scanner is turned off, and unplug the
scanner’s power cable.
2. Remove your scanner’s document cover by holding the
cover behind the hinge and lifting the back of the cover
straight up.
Options
3-17
3. Insert the installation screws that come with the scanner into
the holes in the back of the scanner and secure them as
shown below.
4. Place the two knobs that are enclosed with the Auto
Document Feeder beside the scanner.
3-18
Options
5. Align the screws with the holes of the Auto Document
Feeder. Slide the holes of the Auto Document Feeder over
the screws.
Note:
The Auto Document Feeder is heavy, so you may need to have
someone help you lift it.
6. Secure the knobs to the ends of the screws.
Options
3-19
7. Attach the Auto Document Feeder’s connecter to the
scanner’s option interface.
8. Peel off the backing from the stopper and from the paper out
support, which are provided with the Auto Document
Feeder. Then attach the stopper and paper out support to
the scanner as shown below.
9. Close the Auto Document Feeder.
3-20
Options
Installing the PageManager software
The Presto! PageManager software that comes with the
GT-12000 scanner provides you with many interesting and
useful features including software control of the scan direction
so that both sides of a double-side scan come out the same
direction. To install the PageManager software:
For Windows 95
and click
the
Start
key. Follow the on-screen instructions to complete
Enter
; Insert the CD-ROM into the CD-ROM drive
and
. Then type
Run
D:\SETUP.EXE
, and press
installation.
For Macintosh
; Insert the CD-ROM into the CD-ROM drive
and double-click the Presto! PageManager Installer icon.
Follow the on-screen instructions to complete installation.
For details about using PageManager, open online help from
the Help menu in PageManager.
Loading paper in the Auto Document Feeder
Your Auto Document Feeder can automatically load up to 30
sheets of the following paper sizes (based on a paper weight of
17 lbs and a stack thickness of 6.0 mm or less):
Pape r si ze Di rectio n
A3, LD, B4, Legal,
A4, Letter, B5, A5,
140 × 148 mm
A4, Letter, B5, A5 Landscape
Portrait
Use the PageManager software that came with your GT-12000
scanner.
Follow the steps below to load paper in the Auto Document
Feeder.
Options
3-21
1. Slide the edge guides all the way to the outside.
2. Insert the paper stack into the Auto Document Feeder until
it meets resistance. Make sure that the side you want to
scan faces up. Then adjust the edge guides to match the size
of your paper.
If your document is in portrait orientation (meaning the
top and bottom edges are shorter than the side edges),
insert the document with the bottom edge closest to the
document feed path.
3-22
Options
If your document is in landscape orientation (meaning
the top and bottom edges are longer than the side
edges), insert the document with the left edge closest to
the document feed path.
Note:
❑
Make sure the side of document you want to scan faces up.
❑
If you load multiple pages in the Auto Document Feeder, the
Feeder will feed from the bottom.
❑
To automatically scan both sides of a document, make the
Double-side setting in EPSON TWAIN Pro.
Options
3-23
Loading documents manually
You can load documents manually even when the Auto
Document Feeder is installed.
To load a document manually, lift the Auto Document Feeder
and place the document on the document table. Then lower the
Automatic Document Feeder and scan the document as
described on page 2-4.
Note:
❑
Opening the Auto Document Feeder while scanning is in
progress will result in an option error and may result in a paper
feeding error.
❑
Always close the Auto Document Feeder before scanning or
using the feeder.
Scanning from the Auto Document Feeder
The scanning instructions are divided into two sections; read
“Scanning an entire image” to scan an entire document or
image, or read “Scanning only part of an image” to scan only a
certain part of an image or document.
Scanning an entire image
You do not need to use the preview feature when scanning a
full document or image. The scanner automatically finds and
scans the whole image. Follow the steps below to scan an
image or document.
1. Load paper in the Auto Document Feeder as described on
page 3-22.
2. Start the PageManager software and select
the File menu.
3-24
Options
Acquire
from
3. Determine the direction of scanning using PageManager.
For details on using PageManager, see the online help that
comes with the software.
4. Make your settings in EPSON TWAIN Pro and click the
button. See Chapter 3 of the
Scan
User’s Guide
settin g s. T hen cli c k
for details on making EPSON TWAIN Pro
Scan
.
EPSON TWAIN Pro
Scanning only part of an image
To scan just a part, or parts of an image, follow the steps below.
1. Load paper in the Auto Document Feeder as described on
page 3-22.
Note:
Do not scan more than one page at a time when scanning only
part of an image; otherwise the extra pages may not feed properly.
2. Start the PageManager software and select
the File menu.
3. Click
4. Make a marquee (frame around a certain area) to define the
5. Replace the document the same way you placed it in step 1,
6. Determine the direction of scanning using PageManager.
Preview
part of the image you want to scan by dragging the mouse
pointer over that area. If necessary, make multiple
marquees to scan multiple parts of the image. See Chapter
3 of the
making marquees and settings in EPSON TWAIN Pro.
and close the Document Feeder.
For details on using PageManager, see the online help that
comes with the software.
. The document is ejected after previewing.
EPSON TWAIN Pro User’s Guide
Acquire
for information on
from
Options
3-25
7. Make your settings in EPSON TWAIN Pro and click the
button. See Chapter 3 of the
Scan
User’s Guide
settings.
for details on making EPSON TWAIN Pro
EPSON TWAIN Pro
8. Click
scan multiple marquees.
to scan a single marquee, or click
Scan
Scan All
Fixing paper jams in the Auto Document Feeder
If a paper jam occurs, first open the Auto Document Feeder’s
cover, then determine where the paper jam occured.
to
3-26
Options
If paper jams at the feeder position:
Open the jam-release cover and slowly pull the jammed paper
out of the feeder mechanism. (Be careful not to pull too hard;
otherwise the paper may tear, making it more difficult to
remove.)
If paper jams at the paper eject position:
Open the jam-release cover and slowly pull the jammed paper
out of the feeder mechanism. (Be careful not to pull too hard;
otherwise the paper may tear, making it more difficult to
remove.)
Options
3-27
After removing the jammed paper, close the Auto Document
Feeder cover and reset the scanner by turning it off and on
again.
Adjusting the loading position of the Document Feeder
If your document feeds too high or low when using the Auto
Document Feeder, adjust the position using the adjustment dial.
mm
2
-
-
1
3
-
0
4
-
1
5
-
2
6
-
3
7
-
4
5
7
6
2
-
-
1
3
-
0
4
-
1
5
-
2
6
-
3
7
-
4
5
7
6
mm
If the upper side of the scanned image is missing
If the document does not feed to the proper position on the
document table, turn the dial clockwise to a higher number.
The position changes in 1 mm increments.
3-28
Options
mm
0
1
1
-
2
-
3
-
4
-
5
-
2
3
4
5
6
-
6
7
7
-
0
1
1
-
2
2
-
3
-
4
-
5
-
6
-
3
4
5
mm
6
7
7
-
If the lower side of the scanned image is missing
If the document feeds past the proper position on the
document table, turn the dial counterclockwise to a lower
number. The position changes in 1 mm increments.
0
mm
1
1
-
2
2
-
3
-
4
-
5
-
6
-
3
4
5
6
7
7
-
0
1
1
-
2
2
-
3
-
4
-
5
-
6
-
3
4
5
mm
6
7
7
-
Note:
This problem occurs when the stopper is not installed, or the stopper
is not positioned properly on the document table. Make sure the
stopper is installed as described on page 3-20 if this problem occurs.
Document specifications
Pape r si ze Direc t io n
A3, LD, B4, Legal, A4, Letter,
B5, A5, 140 × 148 mm
A4, Letter, B5, A5 Landscape
Portrait
Operating condition: 5 to 35° C, 10 to 80% RH
Weight: 50 to 127 g/m
2
(over 110 g/m2,
the operating condition is 15 to 25° C,
40 to 70% RH)
Paper quality: High-quality bond or thermal paper
Document type: Documents printed with impact
printers, laser printers, or facsimile
machines
Options
3-29
Document conditions
Make sure of the following before feeding a document:
Ink on the document is dry.
❑
The document has no holes, is not ripped or wrinkled, and
❑
has no articles attached to it.
The document has no staples or other objects attached that
❑
may damage the feeder mechanism.
The document has no folds closer than 8 mm to its edges.
❑
The document is not a multipart form or bound.
❑
The document has no rear carbon coating.
❑
The document has no cut-out areas.
❑
Other precautions
Do not feed photographic sheets or particularly valuable
original artwork into this automatic document feeder;
misfeeding a document may result in accidental wrinkling
or damage.
When you are scanning high-quality color or halftone
documents, it is recommended you open the automatic
document sheet feeder and scan documents individually.
3-30
Options
Chapter 4
Troubleshooting and Maintenance
Determining the type of Error . . . . . . . . . . . . . . . . . . . 4-2
Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . 4-4
Maintaining the Scanner . . . . . . . . . . . . . . . . . . . . . . 4-9
Replacing the fluorescent lamps . . . . . . . . . . . . . . . . 4-10
Transporting the Scanner . . . . . . . . . . . . . . . . . . . . . . 4-10
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . 4-11
RAM and hard disk size . . . . . . . . . . . . . . . . . . . . 4-11
Accelerator boards . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Video cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
File compression software . . . . . . . . . . . . . . . . . . . 4-12
Troubleshooting and Maintenance
4
4-1
Determining the type of Error
The problems you may have while using the scanner often
involve the operation of your software and computer. Problems
fall into the following categories:
Incorrect setup of the interface
❑
Inappropriate selection of the scanner functions
❑
Incorrect setup of your computer or software
❑
Incorrect operation of your software
❑
If an error occurs, see the scanner’s indicator lights and the
table below to determine what kind of error it is. Then see the
appropriate section below the table to determine the correct
solution to the error. If the information in the appropriate
section below the table does not help you solve the problem,
see “Problems and Solutions” on page 4-4.
Also see the documentation that came with your software,
computer, and printer for possible solutions.
Indicator lights
If an error occurs, the scanner stops operating and the READY
and ERROR lights show the type of error.
ERROR light READY light Error type
On On Command error
Flashing Off Interface error
Flashing Flashing Fatal error
Off Off Option error
4-2
Troubleshooting and Maintenance
Command error
The scanner has received incorrect commands from your
scanning software.
If this type of error occurs, try to rescan the document. The
scanner returns to normal when it receives correct commands.
Normally you do not need to restart the scanner.
Interface error
The interface setup is wrong, or the scanner is not properly
connected to the computer.
If this type of error occurs, check the interface connection. Then
push the RESET button or turn the scanner off and back on.
Fatal error
This indic ates one of the foll ow ing prob lem s:
One or more fluorescent lamps need to be replaced.
❑
The transportation lock lever is not released.
❑
The scanner is broken.
❑
There is a problem, such as an open cover, with the
❑
optional transparency unit or the optional automatic
document feeder.
Check that the transportation lock lever is released and check
any installed options, then push the RESET button. If the
scanner still does not operate properly, try turning the scanner
off and then back on. If the scanner still does not operate
properly, or if this error occurs repeatedly, consult your dealer.
Troubleshooting and Maintenance
4-3
Option error
This indicates a problem such as a paper jam with an installed
option.
Check any installed opti ons and ca refu lly remove any jamm ed
paper, if necessary.
Problems and Solutions
The OPERATE light does not come on.
Make sure the power cable is correctly plugged into the
scanner and the power outlet.
The READY light does not come on.
Make sure the scanner is correctly connected to the computer
and that the computer is turned on.
The scanner does not start scanning.
Make sure that you have selected the correct interface port and
settings with your software. Also make sure the interface board
on your computer is properly installed.
If you are using the SCSI interface, confirm that the terminator
and SCSI ID are correctly set up. See page 1-8.
If you have other expansion boards in your computer, make
sure that they are not interfering with the interrupt setting of
the interface board for your scanner. (See your computer
manual.)
4-4
Troubleshooting and Maintenance
The scanner software does not work properly.
Be sure you have correctly installed your software.
Make sure th at y our comp ut er sy stem meet s the requ irement s,
such as the operating system version, specified for your software.
Also, make sure that your software supports this model of
scanner and that you correctly installed the software. (See your
software manuals.)
Confirm that the computer has enough memory for your
software. If you are running other software at the same time,
using RAM resident programs, or have many device drivers,
the computer may not have enough memory left. (See your
software and computer manuals.)
The entire image is distorted or blurred.
Make sure that the document is placed flat against the
document table.
You may have accidentally moved the document during
scanning. Check the position of the document and do not
move it while the scanner is operating.
See that the scanner is not tilted or placed on an unstable surface.
Part of the image is distorted or blurred.
Part of the document may be wrinkled, warped, or not in
contact with the document table. Be sure the document is
uniformly flat.
Caution:
Do not place heavy objects on the document table.
c
Troubleshooting and Maintenance
4-5
The edges of the document are missing from the scanned output.
The document table has non-readable areas around the edges.
If part of your document extends beyond the maximum limits
marked on the document table edge guides, you may have to
reposition your document so that the image you want to scan
is within the readable area.
Color is patchy or distorted at the edges of the image.
If the document is very thick or warped at the edges, the
edges of the image may be discolored. Cover the edges of the
document with opaque paper to block outside light.
If part of the document extends beyond the document table,
that edge may not be in contact with the document table.
Change the position of the document.
The image is faint or out of focus.
Check that the document is placed flush against the document
table.
Make the brightness setting in your software darker.
The image is too dark.
Adjust the brightness with your software. Also check the
brightness and contrast values of your display screen.
4-6
Troubleshooting and Maintenance
Straight lines in the image are jagged.
The document may be placed at an angle on the document
table. Align it so that the horizontal and vertical lines are
carefully aligned with the scales on the top and side of the
document table.
The image does not look the same as the original.
Try different combinations of image settings using your
scanner software.
Your software may not have sufficient color matching and
color management features, or these components of your
software may not be correctly installed. (See your software and
computer manuals.)
If you are importing a scanned-image file into your application
software, make sure the file format is one your software can
read. Also check that the image settings in your application are
appropriate for the type of image you want to scan. (See your
software manual.)
A line of dots is always missing in the scanned image.
If this happens in your printed image only, your printer or its
print head is probably malfunctioning. (See your printer
manual.)
If this happens on both your screen and printout, the scanner’s
sensor may be malfunctioning. Consult your dealer.
When halftoning is used, textured patterns of dots appear on
particular areas of an image.
This is normal. See the explanation of moiré in the Color Guide.
Troubleshooting and Maintenance
4-7
Colors on your monitor are different from those in the original
image.
Check the image settings in your scanner software, especially
data format (bits/pixel/color), gamma correction, and color
correction. Try a different combination of these settings.
Check the color matching and color management capabilities
of your computer, display adapter, and software. Some
computers can change the color palette to adjust colors on
your screen. (See your software and computer manuals.)
Exact matching of colors is very difficult. The reason for this is
explained in your Color Guide. Check your software and
monitor manuals for information on color matching and
calibration.
Printed colors are different from those in the original image.
Exact reproduction of colors is very difficult. The reason for
this is explained in your Color Guide. See your software manual
or your printer documentation for guidance on color matching.
The printed image is larger or smaller than the original size.
Change the image size settings in your software to resize the
printed image. Do not use the size of the image on your
monitor to judge the printed size.
The image cannot be printed, the printout is garbled, or the
printo ut is not a n image.
Check that the printer is properly connected with the computer
and is correctly set up. (See your printer manual.)
4-8
Troubleshooting and Maintenance
Check that your software is properly installed and set up for
your printer. (See your software manual.)
Maintaining the Scanner
To keep your scanner operating at its best, you should clean it
periodically. Before cleaning, unplug the power cable.
Clean the outer case with mild detergent diluted in water.
If the glass of the document table gets dirty, clean it with a soft
dry cloth. If the glass is stained with grease or other hard-toremove material, use a small amount of glass cleaner on a soft
cloth to remove it. Wipe off any remaining liquid with a dry
cloth.
Be sure that there is no dust on the glass of the document table.
Dust can cause white spots in your scanned image.
Caution:
Be careful not to scratch or damage the glass of the
c
document table, and do not use a hard or abrasive brush
to clean it. A damaged glass surface can decrease the
scanning quality.
Never use alcohol, thinner or corrosive solvent to clean
the scanner. These chemicals can damage the scanner
components as well as the case.
Be careful not to spill liquid into the scanner mechanism
or electronic components. This could permanently damage
the mechanism and circuitry.
Do not spray lubricants inside the scanner.
Never open the scanner case.
Troubleshooting and Maintenance
4-9
Replacing the fluorescent lamps
The luminosity of the fluorescent lamps declines over time. If
the lamps break or become too dim to operate normally, the
scanner stops working and both the READY and ERROR lights
flash. When this happens, the lamp assembly must be replaced.
For details, contact your dealer.
Caution:
Never open the case of the scanner. If you think repairs or
c
adjustments are necessary, consult your dealer.
Transporting the Scanner
If you need to transport the scanner a long distance or store it
for an extended period, follow the steps below to secure the
carriage.
1. Turn on the scanner and wait until the carriage moves to
the home position (the left of the scanner when facing the
underside of the cover). Then turn off the scanner.
2. Secure the transportation lock screw to the locked position to
secure the carriage.
4-10
Troubleshooting and Maintenance
Note:
If the scanner is broken, the carriage may not automatically return to
the home position. If it does not, raise the right of the scanner (when
facing the underside of the cover) and hold it up until the carriage
comes to rest at the left of the scanner. Then turn the transportation
lock screw to the locked position.
Recomm ended Equipment
Your scanner is sufficient for most scanning needs, but if
you are not satisified with the quality of the images on your
monitor or with the speed of image processing, read this
section. While it does not contain specific recommendations,
it describes various possibilities for improving your scanning
system. For further information, contact your dealer or an
experienced scanner user.
RAM and hard disk size
Scanned images can use much more memory than text files, so
you may need more RAM (Random Access Memory) in your
computer and a larger hard disk than you have used
previously.
Accelerator boards
In addition to memory, processing speed is important because
large files take longer to process than small ones. Therefore,
you may want to add an accelerator board to your computer.
Troubleshooting and Maintenance
4-11
Video cards
A video card that is sufficient for text may not be good enough
for displaying graphic images, especially in color. If all your
scanned images look coarse on your monitor, you may want to
upgrade your video card. You will need 24-bit color, also called
true color or millions of colors, to make the highest quality
image reproductions.
Monitors
The resolution of your monitor, of course, also affects the
quality of the image you see. Consider a high resolution
monitor if you do precise color work, but first be sure you
have the right video card.
File compression software
Many different programs are available to make image files
smaller for storage or transmission. For example, they can
enable you to store a 3 MB image file on a 1.44 MB floppy disk.
Some compression software can compress images and restore
them with no loss of data or quality; others compress images
more, but the restored file is not exactly the same as the
original. The difference between the original and restored files
is, however, almos t unnoti ceab le.
4-12
Troubleshooting and Maintenance
Appendix A
Technical Specifi cations
Scanner Specifications . . . . . . . . . . . . . . . . . . . . . . . A-2
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Safety approvals . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Source document . . . . . . . . . . . . . . . . . . . . . . . . A-5
Parallel interface . . . . . . . . . . . . . . . . . . . . . . . . . A-5
SCSI interface . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Initialization Methods . . . . . . . . . . . . . . . . . . . . . . . A-7
A
Techn i cal Specification s
A-1
Scanner Specifications
Scanning
Scanner type: Flatbed, color
Photo e le ct ric device: Col or CCD lin e s e nsor
Effective pixels: 9760 dots by 13760 pix els at 800 dpi, 100%
Document size:
Scanning res olu tion: 800 dpi (main, sub)
Output resolutio n: 50 dpi to 32 00 dpi in 1 dpi steps
Color separatio n: RGB color filters on CC D
Reading sequenc e:
Monochrome One-pass scanning
Color line sequence One-pass scanning (R, G, B)
310 mm × 437 mm (1 2. 2 inches × 17.2
inches)
A3 or US B size
(The reading area can be sp ecified from the
software.)
Values above 800 ar e int erpo lat ed in the
software
Zoom: 50% to 200% in 1% st eps
Image data: 12 bits in/out
Brightness: 7 levels
Line Art settings: Fixed threshold
Text Enhancement Technology
(enable/dis able selectable)
Interface: Bidirectional parallel and SC SI
Light source: Xe-gas cold catho de fluor e scen t lam p
Reliabilit y: 100,000 cycl es of carriage movements
(main unit MCBF)
Dimensions: Width: 656 mm (25.8 inches)
Depth: 458 mm (18.0 inches)
Height: 170 mm (6.7 inches)
A-2
Technical Specifications
Weight: Approx. 20 kg (44.1 lb )
Electrical
100−120 V model 220−240 V model
Input voltage range AC 90 to 132 V AC 198 to 264 V
Rated frequency 50 to 60 Hz
Input frequency 49.5 to 60.5 Hz
Rated current 1.2 A 0.7 A
Power consumption Approx. 60W, 75 W maximum with optional unit
Note:
Check the label on the back of the scanner for the voltage of your scanner.
Techn i cal Specification s
A-3
Environmental
Temperature:
Operation 5° C to 35° C (41° F to 95° F)
Storage –25° C to 60° C (–13° F to 140° F)
Humidity:
Operation 10% to 80%, without condensation
Storage 10% to 85%, without condensation
Operating condi tions: Ordinary office or home c ond it ion s.
Extreme dust should be avoided.
Operation under di rect sunlight
or near a strong light sou rc e shou ld be
avoided.
Note:
Specifications are subject to change without notice.
Safety approvals
Safety standard s:
120V model UL 1950, CSA C22.2 950
220-240V model EN 60950 (VDE)
EN 60950 No rdic Deviation (NEMKO)
EMC:
A-4
120V model FCC part 15 su bpart B class B
CSA C108.8 class B
220-240V model EN55022 (CISPR Pub 22) class B
EN 61000-3- 2
EN 61000-3- 3
EN 50082-1,
IEC 801-2
IEC 802-3
IEC 802-4
Technical Specifications
Source document
Reflective type: Opaque documents with smooth surfaces
Transparency type: Reversal film, N egativ e fi lm
(Optional transp arenc y unit is required.)
Parallel interface
Interface type: Bidirectional parallel int erfa ce
Data format: 8-bit parallel
Synchronization: By external strobe p uls e
Handshaking: By ACKNLG and BUSY signals
Logic level : Input/output data and interface contro l
signals are TTL co m pat ible
Connector type: 36-pin Centro nics
Connector pin arr angem ent:
18
®
type connector
1
36
Techn i cal Specification s
19
A-5
SCSI interface
Interface type: ANSI X3T9.2/3 75R Re v isio n 10L (SCSI)
Functions: BUS FREE phase
ARBITRATION phase
SELECTION/RESELECTION phase
COMMAND phase
(Logical Unit number is fixed to 0 and
command link function is not supported.)
DATA ph ase
Data in phase
Data out phase
STATUS phase
MESSAG E phase
MESSAG E IN phase
MESSAG E OU T phase
ATTENTION condition
RESET condit io n
Logic level: TTL comp at ible
Electrical st andard: AN SI X 3T 9. 2/375R Revision 10L (SCSI)
ID Set t ing: Selectab le f rom 0 to 7
Terminator: Internal terminator selectable
(enable/disable)
Connector type: Two 50-pin connec tors
Connector pin arrangement:
25
50
A-6
Technical Specifications
1
26
Initialization Methods
The scanner can be initialized (returned to a fixed set of conditions) in the
following ways :
Hardware initialization
Software initialization
The scanner is turned on.
*
The scanner receives an INIT signal from the
*
parallel interface: pin 31 goes LOW.
The scanner receives a SCSI Reset signal
*
from the SCSI interface.
Software sends the ESC @ (initialize the
*
scanner) command.
The scanner receives a SCSI Bus Device
*
Message.
Techn i cal Specification s
A-7
A-8
Technical Specifications
Appendix B
Contacting Customer Support
For United Kingdom and the Republic of Ireland Users . . . . B-2
For Australian Users . . . . . . . . . . . . . . . . . . . . . . . . B-4
For Singapore Users . . . . . . . . . . . . . . . . . . . . . . . . B-5
For Hong Kong Users . . . . . . . . . . . . . . . . . . . . . . . . B-5
For Philippines Users . . . . . . . . . . . . . . . . . . . . . . . . B-6
B
Contacting Customer Support
B-1
If your scann er is no t operating properly and you can not solve your
problem with the troubleshooting information in this guide and o nline
help, contact customer support services for assistance.
We will be able to help yo u m uc h m ore quickly if you are abl e to giv e the
exact information indicated below .
Serial number of your scanner:
(The serial number label is on the back of the scanner.)
Brand and model of your computer:
Scanner software ve rsion:
(Click the About button on the Help menu in your application for the
version number. )
Version of Windows (95, 3.1, NT 4. 0, and so on):
Version of software applications you normally use with your
scanner:
For United Kingdom an d the Repu blic of Ireland
Users
If you purchased y our sca nner in the UK or the Republic of Ireland, Ep son
(UK) Limited p rovides a range of customer services and technical support.
Note:
For customers in the Republic of Ireland, please use the correct dialing codes
when dialing the UK telephone numbers listed in the following sections. For
example the E nq uiry Desk fax number, 01442 2272 71, sho u l d b e di al e d as 0044
1442 227271 fro m the R epublic of Ireland.
Enquir y Desk
The enquiry desk t eam can be contacted by calli ng 0800 220546 in the UK
or 1 800 409132 fro m the Rep ublic of Irela nd, by f axing 01442 227271, and
via the Internet at info@epson.co.uk. They can provide the following
information:
Information and literature on new EPSON products ( also av ailable
❑
from Faxon Epson)
Where to purchase genuine EPSON consumables, accessories and
❑
options
B-2
Contacting Customer Support
Customer Support
Our Customer Sup po rt team c an pr ovide t he follo wing services:
Technical infor m at ion on installing, config uri ng, and o perating your
❑
EPSON products
Arranging for faulty EPSON products to be repaired within the
❑
warranty per iod
For information o n co ntact ing our Customer Supp or t team , plea se see the
Service and Support Informatio n booklet that cam e with yo ur EPSON
produ ct.
If this booklet is not availa ble, det ails can be f ou nd on Fax on Epson
faxback serv ice, EPtec Bulletin Bo ard Service or on EPSON’ s World Wide
Web site. See below for det ails.
Faxon Epson
Contact Faxon Ep son faxback service for:
Literature and s pec ifi catio ns on the latest EPSON pro d u ct s
❑
Support inform ation including troubleshooting tips, swi tch set tings
❑
and driver in formation
To use Faxon Epso n, call 01442 227332 using a touch-ton e pho ne. You will
be asked to follow a sim ple ro ut ine to register your docum ent request,
and once you have entered your teleph one an d fax nu m bers, Fax o n Eps on
will fax a copy of the doc um ent catalogue to your fax ma chine.
When you have found the docu m ent s t hat you need in t he ca talogue, call
Faxon Epson again and enter the document ID num bers. The documents
will be faxed to you auto m at ically.
EPtec - Bulletin Board Serv i ce
Call the Epson Bu llet in Board Service on 01442 227479 for the latest
drivers and utilities. N o mem ber ship is required. Make sur e tha t your
communications software is set to 8 data bits, 1 stop bit, no parity bit,
ANSI terminal mode emulation and a modem speed of up to 28.8 Kbps.
Downloading p roto cols supported include Xmodem, Ymodem and
Zmodem. See the documentation that came with you r com munications
software and mod em fo r m or e info rm ation.
When you first connect to the Bulletin Board Service, you wi ll be asked for
your name, comp any name, phone number and a pa ssw or d (which you
can invent yourself).
Contacting Customer Support
B-3
World Wide Web
If you can connec t to the In ternet and hav e a Web Browser, you can ac cess
EPSON’s World Wide Web site at htt p: //www.epson.com. Here you will
find information on the latest EPSON products, software driv ers, and
answers to frequently asked questions.
For Australian Users
EPSON Aust ralia wishes to provide you wi th a high leve l o f Cu st omer
Service. As well as this User’s Guide, we provide the following sources for
obtaining infor m at ion :
EPSON FAXBACK
EPSON FAX BA CK w ill f ax you the la tes t specifications and pric ing for
most EPSON pro ducts offered in Australia . Ther e is also technical
information including details of the latest software and drivers available.
Phone (02) 9903 9075 and the system will gu ide you through a number of
choices before faxing the in form at io n to you r fa x mac hine.
EPSON Bulletin Board Syste m
This is where you can download the latest software and drivers . Vis it the
BBS to check out the la tes t versi ons. If you have a modem, p hon e (02)
9417 5090.
Internet URL http://www.epson.com.au
Access the EPSON Australia World Wide Web pages. Worth taking your
modem here for the oc casional surf! You can get the same information as
offered on the EPSON FAXBACK and the EPSON Bull etin Boa rd plus
more.
Your Dealer
Don’t forget that your dea ler can often help identify and resolv e
problems. The dealer shou ld al wa ys be t he fir st call for advice on
problems. They can often solve problems quickly and easily as well as
give you advice on the next step to take.
B-4
Contacting Customer Support
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