Epson CW-C6000Au, CW-C6000Pu, CW-C6000Ae, CW-C6000Pe, CW-C6010A Technical Reference Guide
...
Technical Reference Guide
Describes features for the product.
Describes setup and installation of the product.
Describes how to control the printer and necessary
information when you develop applications.
Describes specications of the product.
Describes how to handle the product.
Product Overview
Setup
Handling
Information for Application
Development
Appendix
M00125305
Rev.F
Cautions
• All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation.
• The content of this manual is subject to change without notice. Please contact us for the latest information.
• While every precaution has been taken in the preparation of this manual, Seiko Epson Corporation assumes
no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident,
misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance
instructions.
• Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options
or any consumable products other than those designated as Genuine Epson Products or Epson Approved
Products by Seiko Epson Corporation.
Trademarks
EPSON, EXCEED YOUR VISION, and ESC/Label are registered trademarks of Seiko Epson Corporation.
Microsoft®, Windows®, Windows Vista®, and Windows Server® are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Mac, mac OS, OS X, and ColorSync are trademarks of Apple Inc., registered in the U.S. and other countries.
Zebra Technologies Corporation and ZPL II are the registered trademarks or trademarks of Zebra Technologies
Corporation.
Intel®, Celeron®, and Pentium® are trademarks of Intel Corporation in the U.S. and/or other countries.
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and/or other countries.
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CODESOFT is registered trademarks or trademarks of TEKLYNX International.
All other trademarks are the property of their respective owners and used for identification purpose only.
©Seiko Epson Corporation 2019-2021.
2
Before Use
This chapter describes information you should know before using the product.
Manuals for This Product
Paper manual
Manual viewable
with PC
Manual viewable
with PC
Start Here
Guides you through basic setup steps from unpacking to loading paper.
User’s Guide
Describes details about the functions and operating procedures of the product, maintenance
information, and troubleshooting. Download this guide from the web site or, depending on the
country or region, this is included in the supplied CD.
CW-C6000 Series/CW-C6500 Series Technical Reference Guide
(This manual)
Provides information necessary for installing the product, performing daily tasks, and
developing a system using the product.
Manual viewable
with PC
Online Video Manual
Provides videos that show you operating procedures and troubleshooting information. Access
the videos from the following URL.
<https://support.epson.net/p_doc/790/>
T
he contents of videos are subject to change without notice.
Downloading the Latest Version
The latest versions of the printer driver, utilities, and manuals can be downloaded from the following URLs.
For customers in North America, go to the following web site:
www.epson.com/support/
For customers in other countries, go to the following web site:
www.epson-biz.com/
3
Symbols Used in This Guide
The following symbols are used in this guide to indicate important information.
Symbols for Safety
The symbols shown below are used in this manual in order to ensure safety and proper use of this product and
to prevent danger to you and other persons, and property damage. Be sure that you completely understand their
meanings before reading this manual.
Handling the product improperly by ignoring this symbol can lead to death or serious injury.
WARNING
Handling the product improperly by ignoring this symbol can lead to injury and property damage.
CAUTION
Symbols for General Information
c
IMPORTANT
Indicates information with which you must comply when using the product. Mishandling due to
ignoring this information may cause the product to fail or malfunction.
Indicates supplementary explanations and information you should know.
4
Safety Precautions
To ensure safe use of the product, be sure to read this manual and the other instruction manuals supplied with
the product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the
product at any time.
Cautions on Installation
Do not block the air vents of the product. ("Rear" on page 21)
Doing so can result in heat accumulated in the product causing a fire.
WARNING
CAUTION
Do not cover the product with a cloth or install it in a poorly-ventilated location.
Furthermore, ensure there is the installation space specified in the manual.
• Do not install/store the product in an unstable location or in a location subject to vibration from
other devices. The product may fall or collapse, causing breakage and possible injury.
• Do not install the product in a location exposed to oily smoke or dust, or in a humid location.
Doing so may cause electric shock or fire.
• When lifting the product, perform the work with the correct posture. Lifting the product with an
inappropriate posture may cause injury.
• Because the product is heavy, do not attempt to carry the product by one person. When
unpacking or moving the product, make sure to carry the product by at least two persons. See
below for details on the mass of this product. ("Product Specifications" on page 311)
• Do
not install the product at a location exposed to strong light such as direct sun rays. Doing so
may result in printing failure due to malfunction of the detectors.
• If the printer has charged matte black ink and is more likely to be exposed to a temperature of -10
or lower degrees C, make sure to discharge ink before turning the printer off. Otherwise, the print
head may be damaged due to freezing. ("Transporting or Storing the Printer at -10°C (With Matte
Bl
ack Ink Installed)" on page 265)
5
Cautions on Handling
• Do not use the product in a location with volatile substances such as alcohol or paint thinner
present, or near fire. Doing so may cause electric shock or fire.
WARNING
• Shut down the product immediately if it produces smoke, a strange odor, or unusual noise. If you
go on using the product, it may result in electric shock or fire. If an abnormality occurs,
immediately turn off the power and remove the plug from the outlet, and then contact qualified
service personnel for advice.
• Shut down the product immediately if a foreign object or water or other liquid gets inside the
product. If you go on using the product, it may result in electric shock or fire. Immediately turn off
the power and remove the plug from the outlet, and then contact qualified service personnel for
advice.
• Do not disassemble the areas other than those mentioned in this manual.
• Never attempt to repair the product yourself as doing so is dangerous.
• Do not use the product in a location where inflammable gas, explosive gas, etc. is present in the
atmosphere. Furthermore, do not use aerosol sprayers containing flammable gas inside or around
the product. Doing so may cause fire.
• Do not connect cables in ways other than those mentioned in this manual. Doing so may cause
fire. It may also damage the other connected devices.
• Do not touch the areas inside the product other than those mentioned in this manual. Doing so
may cause electric shock or burns.
• Do not insert metal or flammable materials, or allow them to fall into the product. Doing so may
cause electric shock or fire.
• If the screen of the printer is damaged, handle the liquid crystal inside it very carefully. Should any
of the following situations arise, take emergency measures.
∗ When any part gets onto your skin, wipe off the deposit, and wash the area properly with soap
and water.
∗ When any part gets into your eyes, flush them with clean water for at least 15 minutes, and
thereafter, consult with a doctor.
∗ When a part gets into your mouth, immediately consult with a doctor.
CAUTION
• Do not allow anyone to stand or place heavy objects on top of the product. In particular, be
careful in the case of a household with children. The product may fall or collapse, causing
breakage and possible injury.
• Install the cables and optional products in the proper direction according to the proper
procedures. If they are installed improperly, it may result in fire or injury. Follow the instructions in
this manual to install them properly.
• Before moving the product, shut down and unplug the product, and make sure that all the cables
are disconnected. Failure to do so may damage a cable, causing electric shock or fire.
• Do not store or transport the product while it is tilted, standing, or upside down. Doing so may
cause the ink to leak.
• Do not use the printer with the paper cover removed. Doing so will cause the printer to
malfunction.
6
Cautions on Power Supply
• Do not allow dust or other foreign material to adhere to the power plug. Doing so may cause
electric shock or fire.
WARNING
• Do not use a power cord other than that supplied with the product. In addition, do not use the
supplied power cord with another device. Doing so may cause electric shock or fire.
• Do not use a damaged power cord. Doing so may cause electric shock or fire. Contact qualified
service personnel for advice if the power cord is damaged. Furthermore, observe the following
points so as not to damage the power cord.
∗ Do not modify the power cord.
∗ Do not place heavy objects on the power cord.
∗ Do not forcibly bend, twist, or pull the power cord.
∗ Do not lay the power cord near a heating appliance.
• Do not insert or remove the power plug with a wet hand. Doing so may cause electric shock.
• Do not connect many power cords to one outlet. Doing so may cause fire. Supply power directly
from a power outlet.
• Regularly disconnect the power plug from the outlet and clean the base of the prongs and
between the prongs. Leaving the power plug connected to the outlet for a long period of time
may cause dust to accumulate on the base of the power plug prongs, resulting in a short and fire.
• Hold the plug and do not pull the cord when disconnecting the power plug from the outlet.
Pulling the cord may damage the cord or deform the plug, causing electric shock or fire.
To ensure safety, unplug the product before leaving it unused for an extended period.
CAUTION
7
Cautions on Ink Cartridges
• The ink cartridges that can be used differ depending on the model number of the product. Use
ink cartridges suitable for the model number of your printer. ("Ink Cartridges" on page 358)
• Do
CAUTION
not touch the IC chip on an ink cartridge. Doing so may result in normal operation and
printing becoming no longer possible.
• The product uses ink cartridges equipped with IC chips to manage the amount of ink used and
other information so ink cartridges are usable even if they are removed and reinstalled. However,
if an ink cartridge with not much ink remaining is removed and reinstalled, it may not be usable.
Some ink is consumed each time cartridges are installed because the product automatically
checks their reliability.
• If the firmware version of the printer is other than TS05JC, TS06JC, TS26JC, TS19K2, TS25K3, or
TS21K5, you are prompted to select black ink type when turning on the printer and installing the
ink cartridges for the first time. Once the black ink cartridge is installed and the printer charge the
ink, you cannot change the black ink type any more. The printer does not work if you replace the
black ink cartridge with a cartridge of different type of black ink.
• Install all ink cartridges. Printing is not possible if even only one ink cartridge is missing.
• Since ink cartridges are designed to stop the operation before ink runs out completely to
maintain the quality of the print head, some ink remains in the used ink cartridges.
• All the ink colors are consumed also for the maintenance operations when an ink cartridge is
replaced and for print head cleaning.
• Do not turn off the power or open the ink cartridge cover during ink charging (while the
(power) LED lamp is flashing). Opening the cover may cause the ink to be recharged, resulting in
more ink being consumed. Also, it may result in normal printing becoming no longer possible.
• Even for monochrome printing, all the ink colors are used in an operation designed to maintain
the printing and print head quality.
• Do not disassemble an ink cartridge. Doing so may cause ink to get into eyes or onto skin.
• Do not disassemble or modify an ink cartridge. Doing so may cause printing malfunction.
• Use of old ink cartridges may result in reduced print quality. Use ink cartridges up within six
months after opening the packages. The usage period for ink cartridges is printed on the
packaging of the individual ink cartridges.
• If ink contacts your skin, eyes, or mouth, take the following actions.
∗ When ink gets onto your skin, immediately wash the area with soap and water.
∗ When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may
result in bloodshot eyes or mild inflammation. If something is wrong, immediately consult with
a doctor.
∗ When ink gets into your mouth, immediately spit it out and consult with a doctor.
• There may be some ink around the ink supply port on a removed ink cartridge. Take care so that it
does not stain the desk or other surface.
• Do not open an ink cartridge package until you are ready to install the ink cartridge in the
product.
• Do not shake an ink cartridge too hard. The ink cartridge may leak if you shake it around too much
or push the sides strongly.
• Do not allow foreign objects to fall into the cartridge installation section.
Doing so may result in normal printing becoming no longer possible. Remove any object that falls
into the installation section, taking care not to damage the section.
• When ink is charged the first time (right after purchase), ink is consumed for filling the print head
nozzles (ink discharge holes) to get ready for printing. Therefore, the number of the sheets that
can be printed may be fewer than for cartridges installed later.
• When the printer is powered off with the (power) button, the print head is automatically
capped to prevent the ink from drying. When you will not use the printer after installing the ink
cartridges, be sure to turn the power off with the (power) button. Do not pull out the power
plug or turn off the breaker while the power is on.
8
• Printing on water-repellent paper such as art paper, which is slow-drying, may cause print stains.
Also, if you print on glossy paper, fingerprints may get on the paper or ink may adhere to your
CAUTION
fingers when you touch the print surface. Select and use paper that will not cause print stains.
• Store the ink cartridges in a place out of reach of children.
• Epson recommends storing ink cartridges in a cool and dark place.
• If you wish to use ink cartridges that have been stored in a cold place for a long period of time,
leave them for at least 3 hours in a place that is at room temperature before use.
• Do not remove the ink cartridges from the product when storing or transporting the product.
Cautions on the Maintenance Box
• Store in a place out of reach of children. Do not drink any adhered ink.
• Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or
CAUTION
onto skin.
• Do not touch the IC chip on the maintenance box.
• If a maintenance box that can still be used has been removed and left detached for a long period
of time, do not reuse it.
• Do not peel off the film from the top surface of the maintenance box.
• If ink contacts your skin, eyes, or mouth, take the following actions.
∗ When ink gets onto your skin, immediately wash the area with soap and water.
∗ When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may
result in bloodshot eyes or mild inflammation. If something is wrong, immediately consult with
a doctor.
∗ When ink gets into your mouth, immediately spit it out and consult with a doctor.
• Do not shake a used maintenance box too hard. The ink may leak from the maintenance box if
you swing or shake it too hard.
• Avoid storing the maintenance box under high temperatures or in a frozen state.
• Keep it away from direct sunlight.
9
Caution Label
The labels affixed to the product indicate the following cautions.
Do not touch the roller at the bottom of the paper holder unit with your hand. Doing so may cause
injury.
WARNING
Do not touch the manual cutter at the bottom of the peeler cover with your hand. Doing so may
cause injury.
CAUTION
10
Restriction of Use
When this product is used for applications requiring high reliability/safety such as transportation devices
related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or
functional/precision devices etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. This product is not
intended for use in applications requiring an extremely high level of reliability and safety, such as in aerospace
instruments, main communication equipment, nuclear power control equipment, or medical equipment, etc.
Please make your own judgment on this product's suitability after a full evaluation.
About This Manual
Aim of the Manual
This manual is intended to provide information required for developing, designing, and installing a system, and
for developing and designing printer applications for developers.
Manual Content
This manual consists of the following chapters.
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Handling
Chapter 4 Information for Application Development
Appendix Appendix
Screenshots
Unless otherwise noted, Windows 10 screenshots are used in this manual. Depending on the printer model and
OS version that you use, the screenshots may differ from actual Windows screens.
Depending on version of the printer driver and utility you are using, screens shown in this manual may slightly
differ from actual screens.
Illustrations
Unless otherwise noted, illustrations of CW-C6500 Series are used in this manual. They may look slightly
different from your printer.
11
Contents
■ Before Use.................................................................................................................................3
Manuals for This Product................................................................................................................................................. 3
Symbols Used in This Guide........................................................................................................................................... 4
Safety Precautions ............................................................................................................................................................. 5
Cautions on Installation................................................................................................................................................... 5
Cautions on Handling ...................................................................................................................................................... 6
Cautions on Power Supply ............................................................................................................................................. 7
Cautions on Ink Cartridges ............................................................................................................................................. 8
Cautions on the Maintenance Box............................................................................................................................... 9
Caution Label .................................................................................................................................................................... 10
■ Restriction of Use ................................................................................................................. 11
■ About This Manual ...............................................................................................................11
Aim of the Manual ...........................................................................................................................................................11
Manual Content................................................................................................................................................................ 11
Screenshots........................................................................................................................................................................11
Illustrations.........................................................................................................................................................................11
■ Contents................................................................................................................................. 12
Product Overview ..........................................................................................18
■ About Models of this Product............................................................................................ 18
Auto cutter model ...........................................................................................................................................................18
Peeler model...................................................................................................................................................................... 18
Gloss Black Ink/Matte Black Ink ..................................................................................................................................19
About the Version of the Printer Driver and Utility.............................................................................................. 19
■ Part Names and Functions ................................................................................................. 20
Front .....................................................................................................................................................................................20
Rear ....................................................................................................................................................................................... 21
Inside .................................................................................................................................................................................... 22
Spindle and Flange..........................................................................................................................................................23
Operation Panel................................................................................................................................................................24
■ Nozzle Verification Technology ......................................................................................... 26
Nozzle Verification Technology Settings .................................................................................................................26
Dot Substitution (Supplemental Printing) Function........................................................................................... 28
■ Periodic Auto Cleaning ....................................................................................................... 29
Setting Time to Start the Periodic Auto Cleaning ................................................................................................29
Execution of the Periodic Auto Cleaning ................................................................................................................29
Examples of the Time Setting to Avoid Interrupting Printing Operation ....................................................29
■ Checking the Printer Status ............................................................................................... 30
Printing the Status Sheet .............................................................................................................................................. 30
Printing the Network Connection Check Report..................................................................................................31
Checking the Status of Consumables....................................................................................................................... 32
12
Setup ...............................................................................................................33
■ Unpacking ............................................................................................................................. 33
■ Removing the Protective Materials .................................................................................. 34
■ Installing the Printer............................................................................................................ 35
■ Connecting the Power Cable ............................................................................................. 36
■ Turning On/Off ..................................................................................................................... 37
Turning the Power On ....................................................................................................................................................37
Turning the Power Off ....................................................................................................................................................37
■ Setting Language and Date/Time..................................................................................... 38
■ Selecting Black Ink Type ..................................................................................................... 38
■ Installing the Ink Cartridges .............................................................................................. 39
Replacing the Ink Cartridges........................................................................................................................................40
■ Installing the Maintenance Box......................................................................................... 42
Replacing the Maintenance Box.................................................................................................................................42
■ Installing the Printer Driver and Connecting to a Computer ...................................... 44
How to Get the Software...............................................................................................................................................44
How to Connect to a Computer..................................................................................................................................44
How to Configure the Network Settings .................................................................................................................44
Setup using Install Navi .................................................................................................................................................46
■ Media Settings...................................................................................................................... 47
■ Opening the Paper Cover ................................................................................................... 48
Opening the Cover using the Lever in the Front ..................................................................................................48
Opening the Cover using the Lever in the Back....................................................................................................48
■ Loading Paper....................................................................................................................... 49
How to Load Paper (Auto Cutter Model - Supply from Inside) ........................................................................50
How to Load Paper (Auto Cutter Model - Supply from Outside) ....................................................................54
How to Load Paper (Peeler Model - Supply from Inside)...................................................................................58
How to Remove Paper (For the Auto Cutter Model)............................................................................................63
How to Remove Paper (For the Peeler Model).......................................................................................................64
How to Eject Paper at Paper End (For the Auto Cutter Model) ........................................................................66
How to Eject Paper at Paper End (For the Peeler Model) ...................................................................................67
Feeding Paper into the Printer Manually.................................................................................................................68
■ Test Print ................................................................................................................................ 69
Test Print using the Printer Driver ..............................................................................................................................70
Handling .........................................................................................................71
■ Printer Driver for Windows................................................................................................. 71
Printer Driver Screen Configuration ..........................................................................................................................72
Paper Source and Paper Detection Settings ..........................................................................................................73
User-Defined Paper .........................................................................................................................................................75
13
Printing Barcodes .............................................................................................................................................................84
Printing 2D Symbols........................................................................................................................................................95
Printing Barcodes / 2D Symbols on .NET Environment ................................................................................... 103
Favorite Settings............................................................................................................................................................ 105
User Defined Information ..........................................................................................................................................108
Exporting/Importing Printer Driver Settings ...................................................................................................... 108
Starting PrinterSetting from the Printer Driver .................................................................................................. 111
Speeding Up Printing using High Speed Batch Label Printing Function.................................................. 112
Sharing the Printer Driver ..........................................................................................................................................115
Setting EPSON Status Monitor 3.............................................................................................................................. 137
Restrictions on Using the Printer Driver................................................................................................................ 143
■ Printer Driver for Mac........................................................................................................ 144
Basic Procedure for Printing......................................................................................................................................144
Customizing the Printer Driver................................................................................................................................. 150
Epson Label Printer Utility.......................................................................................................................................... 152
■ Printer Driver for Linux ..................................................................................................... 154
Getting the Package (epson-inkjet-printer-cw-c6000c6500) ....................................................................... 155
Installing the Printer Driver ....................................................................................................................................... 155
Installing Input/Output Modules ............................................................................................................................ 155
Adding the Printer to the CUPS ............................................................................................................................... 155
Installing Epson Label Printer Utility for Linux ................................................................................................... 157
Starting Epson Label Printer Utility for Linux...................................................................................................... 157
Exiting Epson Label Printer Utility for Linux........................................................................................................ 158
Uninstalling Printer Driver, Epson Label Printer Utility for Linux ................................................................. 158
■ Printing from SAP System ................................................................................................ 160
Methods of Printing from SAP System .................................................................................................................. 160
Direct Printing ................................................................................................................................................................ 162
Indirect Printing............................................................................................................................................................. 162
High Volume Printing .................................................................................................................................................. 163
■ PrinterSetting (Windows)................................................................................................. 164
How to Start PrinterSetting ....................................................................................................................................... 165
How to Apply Settings ................................................................................................................................................ 166
Media settings ................................................................................................................................................................ 167
Layout settings............................................................................................................................................................... 168
Position adjustment .....................................................................................................................................................170
Print results adjustment..............................................................................................................................................172
Store data in the printer.............................................................................................................................................. 173
Background image settings ...................................................................................................................................... 177
Print head maintenance ............................................................................................................................................. 181
Printer settings............................................................................................................................................................... 182
Print Head Alignment..................................................................................................................................................183
Panel settings ................................................................................................................................................................. 188
Operating Time Settings.............................................................................................................................................189
Nozzle check settings .................................................................................................................................................. 190
Advanced settings ........................................................................................................................................................ 191
Initialize printer .............................................................................................................................................................. 199
Printer information ....................................................................................................................................................... 200
Settings save and restore ........................................................................................................................................... 202
Option ............................................................................................................................................................................... 203
14
■ Operation Panel Settings.................................................................................................. 204
■ WebConfig........................................................................................................................... 218
■ Epson Device Admin.......................................................................................................... 220
■ Spot Color Settings............................................................................................................ 221
Creating Spot Color Setting File............................................................................................................................... 221
Printing using the Spot Color Setting File............................................................................................................ 226
■ Color Correction ................................................................................................................. 227
Vivid colors ...................................................................................................................................................................... 227
Setting using OS ............................................................................................................................................................ 228
Creating an ICC Profile.................................................................................................................................................235
No composite ................................................................................................................................................................. 239
■ Printing from the First Label (Auto cutter model only) .............................................. 240
■ Setting Label Size and Paper Layout for Borderless Printing.................................... 241
Borderless Printing Concepts.................................................................................................................................... 241
Label Media Design ......................................................................................................................................................241
Borderless Printing Settings ...................................................................................................................................... 242
■ Adjusting Sensitivity of the Detectors and Threshold for Detecting Labels .......... 245
■ Detecting Differences in Paper Size Using Label Command ..................................... 245
■ Adjusting Gap Detector .................................................................................................... 246
Adjusting Label Detector for Circle Die-cut Labels (Example)...................................................................... 247
■ Restricting Operation of the Operation Panel (Lock Setting function) ................... 248
Setting an Administrator Password ........................................................................................................................ 248
Enabling the [Lock Setting] Function .................................................................................................................... 249
Changing the Administrator Password ................................................................................................................. 249
Resetting the Administrator Password.................................................................................................................. 250
■ Cleaning the Printer........................................................................................................... 251
Cleaning the Exterior ...................................................................................................................................................252
Cleaning the Auto Cutter (Auto Cutter Model Only)........................................................................................ 253
Cleaning the Peeler (Peeler Model Only).............................................................................................................. 254
Cleaning the Edge Guides..........................................................................................................................................255
Cleaning the Platen ...................................................................................................................................................... 256
Cleaning the Paper Feed Roller................................................................................................................................ 257
Cleaning the Paper Pressure Roller......................................................................................................................... 260
Print Head Cleaning .....................................................................................................................................................262
Using the Operation Panel.........................................................................................................................................263
Using the Printer Driver .............................................................................................................................................. 263
Using the WebConfig...................................................................................................................................................263
■ Storing the Printer After Ink is Charged ........................................................................ 264
Preparation for Long-Term Storage ........................................................................................................................ 264
Transporting or Storing the Printer at -10°C (With Matte Black Ink Installed) ........................................ 265
For Using the Printer after Long Storage .............................................................................................................. 265
■ For Transporting the Printer ............................................................................................ 266
■ Troubleshooting................................................................................................................. 267
A message is displayed on the operation panel. ............................................................................................... 267
Print Quality Problems ................................................................................................................................................ 271
15
Cannot Print .................................................................................................................................................................... 274
Network Connection Check Errors.......................................................................................................................... 276
A message is displayed on the computer screen ..............................................................................................277
Printing from a computer is impossible or becomes suddenly impossible............................................. 278
Print Job is Canceled on PC but “Printing” Message on Printer Does Not Disappear........................... 280
Error Beep Sound Does Not Stop ............................................................................................................................ 280
Paper is jammed ............................................................................................................................................................ 280
Information for Application Development.............................................. 287
■ How to Control the Printer ............................................................................................... 287
■ Using the Epson Inkjet Label Printer SDK ..................................................................... 288
Operating Environment.............................................................................................................................................. 288
How to Get Software.................................................................................................................................................... 288
■ Using the ESC/Label Commands..................................................................................... 288
■ Replacing from ZPL II Compatible Monochrome Printer ........................................... 289
Changing from Two-Step Printing to One-Step Printing................................................................................ 289
Utilizing Templates ....................................................................................................................................................... 309
■ Software and Manuals ...................................................................................................... 310
Appendix...................................................................................................... 311
■ Product Specifications ...................................................................................................... 311
Operating Environment.............................................................................................................................................. 312
Paper Specifications ..................................................................................................................................................... 313
Electrical Specifications .............................................................................................................................................. 348
Reliability.......................................................................................................................................................................... 348
Environmental Specifications ................................................................................................................................... 349
Overall Dimensions ...................................................................................................................................................... 350
■ Consumables Specifications ............................................................................................ 358
Ink Cartridges ................................................................................................................................................................. 358
Maintenance Box........................................................................................................................................................... 359
■ Option Specifications........................................................................................................ 360
Roll Paper Holder...........................................................................................................................................................360
■ Requirements for External Devices ................................................................................ 361
Media Source Setting ..................................................................................................................................................361
Paper Feed Speed ......................................................................................................................................................... 361
Paper Tension.................................................................................................................................................................. 362
Paper Curl......................................................................................................................................................................... 363
Paper Angle for Feeding and Ejecting ................................................................................................................... 364
Position of Paper Feeder and Paper Rewinder ................................................................................................... 365
■ Downloading Printer Driver, Utilities, and Manuals.................................................... 366
■ Label Print Applications.................................................................................................... 366
How to Get Software.................................................................................................................................................... 366
16
■ For Inquiries ........................................................................................................................ 367
17
Chapter1 Product Overview
CW-C6000 Series (4-inch model)
ColorWorks C6000Au, ColorWorks C6000Ae, ColorWorks C6010A,
ColorWorks C6020A, ColorWorks C6030A, ColorWorks C6040A,
ColorWorks C6050A
CW-C6500 Series (8-inch model)
ColorWorks C6500Au, ColorWorks C6500Ae, ColorWorks C6510A,
ColorWorks C6520A, ColorWorks C6530A, ColorWorks C6540A,
ColorWorks C6550A
CW-C6000 Series (4-inch model)
ColorWorks C6000Pu, ColorWorks C6000Pe, ColorWorks C6010P,
ColorWorks C6020P, ColorWorks C6030P, ColorWorks C6040P,
ColorWorks C6050P
CW-C6500 Series (8-inch model)
ColorWorks C6500Pu, ColorWorks C6500Pe, ColorWorks C6510P,
ColorWorks C6520P, ColorWorks C6530P, ColorWorks C6540P,
ColorWorks C6550P
Paper feed direction
Label
Backing paper
Label
Peeling plate
Backing paper
Backing paper reed roller
Paper feed roller
Print head
Product Overview
This chapter describes features of the product.
About Models of this Product
Auto cutter model
Features: Equipped with an auto cutter. The paper can be cut either according to the application settings, or
with the help of the Cut button on the operation panel.
Model number:
Peeler model
Features: Equipped with a peeler mechanism. By passing a backing paper through the peeler, labels are printed
being peeled from the backing paper.
Model number:
Lateral view (when waiting the printed label to be removed):
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Chapter1 Product Overview
Gloss Black Ink/Matte Black Ink
If the firmware version of the printer is other than TS05JC, TS06JC, TS26JC, TS19K2, TS25K3, or TS21K5, you
can select which type of black ink to use from gloss black and matte black. The printer prompts you to select it
when you turn on the printer for the first time.
You cannot change the black ink type once you select the black ink type and let the printer charge
c
the ink.
IMPORTANT
About the Version of the Printer Driver and Utility
Depending on the firmware version of the printer, available versions of the printer driver and utility vary.
Use the combination indicated as "Available (Recommended)" in the table below. In addition, download and use
the latest version of firmware.
You can use the combinations indicated as "Available", however, the printer may malfunction or there may be
restrictions on some functions.
Driver/PrinterSetting Version
Ver.1.0.0.0 / Ver.1.1.0.0
Printer firmware version TS05JC, TS06JC, TS26JC,
TS19K2, TS25K3, TS21K5
Versions higher than
those in the above row.
You can check the version of your printer firmware by using one of the following methods.
• Printing the status sheet ("Printing the Status Sheet" on page 30)
• Checking on the operation panel ("Operation Panel Settings" on page 204)
o get the latest version of the printer driver and utility, see "Downloading Printer Driver, Utilities, and
T
anuals" on page 366.
M
Available Not available
Not available Available (Recommended)
Versions higher than
those in the left column
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Part Names and Functions
Paper cover
Front cover
Ink cartridge cover
Maintenance box cover
Peeler cover
Peeler model
This section describes the main operation parts.
Front
Chapter1 Product Overview
Name Description
Front cover Open this cover to remove paper if it is jammed.
("Paper is jammed" on page 280)
I
nk cartridge cover Open this cover to install/replace the ink cartridge.
("Replacing the Ink Cartridges" on page 40)
Maintenanc
P
aper cover Open this cover to load or replace paper. How to open the paper cover differs
P
eeler cover
(peeler model only)
e box cover Open this cover to install/replace the maintenance box.
("Replacing the Maintenance Box" on page 42)
depending on whether the paper is to be supplied from the inside or the outside.
("Opening the Paper Cover" on page 48)
Open this cover to load paper. By passing a backing paper through the peeler, labels
are printed being peeled from the backing paper. The cover is equipped with a label
peeling detector, which detects whether a peeled label is remaining at the paper
ejection slot or not.
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Rear
Air vent
LAN port
USB port
Wire saddle
Power connector
Chapter1 Product Overview
Name Description
Power connector Connect the power cable.
Wire saddle Pass the USB cable through this saddle to
prevent disconnection of the cable.
USB port Connect a USB cable.
LAN port Connect a LAN cable.
Air vent Exhausts heat generated in the printer to prevent the temperature inside the printer
from rising. Provide a clearance of 10 cm {3.94"} or more from the area around the air
vent to ensure ventilation when installing the printer.
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Inside
Movable edge guide
Gap detector
Edge guide
Release lever
Paper guide unit
Chapter1 Product Overview
Movable edge guide Supports paper at the paper width position while the paper is fed into the printer.
Gap detector You can adjust the position of the gap detector. The adjustment is necessary before
Rele
ase lever Use this lever when removing a jammed paper. By moving the lever up, the paper
Edge guide Supports paper while the paper is fed into the printer. When loading paper, load the
Paper guide unit Move this unit when cleaning the paper feed roller. If you pull the blue lever, the entire
Name Description
Squeeze the blue lever to move the edge guide. Adjust them to match the paper
width.
printing on odd-shaped labels such as circle or oval. ("Adjusting Gap Detector" on page
246)
pressure rollers are unlocked and you can remove paper jammed inside the front
cover.
paper along this guide.
unit moves, and you can check the paper feed roller.
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Spindle and Flange
Flange
Spindle
Used to supply the paper from the inside.
Chapter1 Product Overview
Name Description
Flange Attach this to the spindle to fix the roll paper loaded on the spindle. Squeeze the blue
lever to attach or remove to/from the spindle.
Spindle Load roll paper on this spindle.
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Operation Panel
LED
Peeler model
Auto cutter model
Screen
Cancel button
Pause button
Back Feed button
Feed button
Peeler Reset
button
Cut button
(power) button
(select) button,
OK button
(home) button
(back) button
Chapter1 Product Overview
Name Description
LED The status of the printer can be checked from the flashing of the LEDs. This allows you
to know the cause of an error and how to resolve the problem.
• (power) LED
Stays on while the printer is on. Flashes during printing or charging ink.
• Status LED
Stays on or flashes while an error or problem is occurring.
• Pause LED
Stays on or flashes while the printer is paused.
(power) button Turns on/off the printer.
(home) button Displays the Home screen.
(back) button Use to return to the previous screen.
(select) button,
OK button
Cancel button Press this to cancel a print job.
Cut button
(Auto cutter model only)
Peeler Reset button
(Peeler model only)
F
eed button Press this briefly to feed paper by one page.
Use the keys to select a menu item, and then press the OK button to
activate the selected menu or setting.
Use to cut paper. The paper cannot be cut twice at the same position.
Press this button if printing of the next data does not start even after removing printed
labels. For details, refer to "Cannot Print" on page 274.
Hold down to feed paper continuously.
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Chapter1 Product Overview
Message
Paper information
Ink levels/
Waste ink level
Settings
menu
Help
menu
Name Description
Back Feed button Use to replace paper. Hold down this button to feed the paper backward until you can
pull the paper out of the printer.
Pause button While printing: Press to stop printing after printing the current page. Press again to
resume printing.
During standby: Press to stop the printer temporarily. Press again to put the printer
back into the standby state.
Screen Status of the printer, menus, and error messages are displayed.
Home Screen
Name Description
Message A printer status or an error message is displayed.
("A message is displayed on the operation panel." on page 267)
P
aper information The current paper settings are displayed. For a roll paper, approximate remaining paper length of
the roll is also displayed.
Touch this area to directly access the [Paper Settings] menus.
Ink levels/
Waste ink level
Help menu button You can see troubleshooting information and basic operating procedures.
Settings button Allows you to access the maintenance menus, various printer settings, and network settings.
The length of the bars indicate how much ink of each color is remaining, and how much space in
the maintenance box is remaining. The shorter the bars are, the lower the ink levels and remaining
space are.
A [ ! ] mark will appear when the ink cartridge or the maintenance box needs to be replaced soon.
A [ x ] mark will appear when the ink cartridge or the maintenance box needs to be replaced.
Matte black ink is displayed as "MK".
Throughout this manual, touching this button is indicated as [Menu].
All the settings available from this button are listed in the link below.
("Operation Panel Settings" on page 204)
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Chapter1 Product Overview
Nozzle Verification Technology
The “Nozzle Verification Technology” allows the printer to detect clogging of the print nozzles by self-check.
Depending on required print quality, you can enable or disable the “Nozzle Verification Technology” function,
set how often to run the self-check, threshold for the check, and whether to run a cleaning after the check. In
addition to that, if nozzle clogging is not cleared by the cleaning, the printer carries out supplemental printing
using nozzles adjacent to the clogged nozzles.
By using this function, you can prevent sharp decline in the print quality and barcode quality.
Nozzle Verification Technology Settings
Self nozzle check is run at the following times.
• When the printer is turned on.
• When the front cover or the paper cover is closed after a paper jam.
• Just before running a regularly scheduled cleaning.
("Periodic Auto Cleaning" on page 29)
f the “Nozzle Verification Technology” function is enabled, self nozzle check is run at the following time.
I
• When the number of printouts has reached the number specified as the interval of the self-check.
If the result of self nozzle check exceeds the specified threshold, a head cleaning is run automatically to clear the
nozzle clogging. After the cleaning, the self nozzle check is run again. If the result of the check still exceeds the
threshold, auto cleaning is also run again.
This function cannot provide 100% accuracy guarantee for preventing drop in print quality due to
nozzle clogging. The printer cannot perfectly detect missing dots and skewed ink drops on printouts.
CAUTION
• The cleaning cleans the entire print head. It does not clean the print head partially for cleaning
only the clogged nozzles.
• A small amount of ink is consumed for this Nozzle Verification Technology function.
• The print head cleaning is run automatically after the self nozzle check when set to do so. Ink is
consumed for the head cleaning.
Enabling/Disabling the Nozzle Verification Technology
You can enable or disable the Nozzle Verification Technology function.
The factory default is “Enable”.
How to Set
Set using the operation panel of the printer, or using PrinterSetting.
See "Operation Panel Settings" on page 204 or "PrinterSetting (Windows)" on page 164.
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Chapter1 Product Overview
Setting Auto Nozzle Check Interval
Specify the number of printouts to let the printer run the nozzle check when reached the number. The printer
will stop while running the check.
How to Set
Set using the operation panel of the printer, or using PrinterSetting.
Specify the number in the range of 1 to 13000.
See "Operation Panel Settings" on page 204 or "PrinterSetting (Windows)" on page 164.
• The count of printouts is reset when the specified number is reached and nozzle check is performed,
and when the printer is turned off.
• The factory default is “500”.
Setting Threshold of Nozzle Clogging
Specify the threshold of nozzle clogging. If the number of detected clogged nozzles exceed the threshold, a
message is displayed on the printer’s screen. You can set to run an auto head cleaning in such a case. If the
number of clogged nozzles is below the threshold, you can use the supplemental printing function.
How to Set
Set using the operation panel of the printer, or using PrinterSetting.
Specify the number in the range of 0 to 16 nozzles.
See "Operation Panel Settings" on page 204 or "PrinterSetting (Windows)" on page 164.
• The number of nozzles is the total of four color (BK (MK), C, M, Y) nozzles.
• The factory default is “6”.
Setting Auto Cleaning after Nozzle Check
You can set to run an auto head cleaning when the number of detected clogged nozzles exceeds the threshold.
When this setting is enabled: A message is displayed on the printer’s screen and the cleaning is run
automatically when the number of detected clogged nozzles exceeds the threshold.
When this setting is disabled: A message is displayed on the printer’s screen when the number of detected
clogged nozzles exceeds the threshold, but the cleaning is not run.
How to Set
Set using the operation panel of the printer, or using PrinterSetting.
The factory default is “Enable”.
See "Operation Panel Settings" on page 204 or "PrinterSetting (Windows)" on page 164.
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Chapter1 Product Overview
Dot Substitution (Supplemental Printing) Function
The “Dot Substitution” function automatically supplements missing dots caused by clogged nozzles with dots
generated by nozzles adjacent to the clogged nozzles. The number of nozzles that can be supplemented is up to
16 nozzles. However, if the clogged nozzles are located next to each other, the supplementation does not work
well. If the number of clogged nozzles exceeds 16, supplementation for 16 nozzles is performed without
stopping the printing operation.
You cannot use this function if you have disabled the Nozzle Verification Technology function. Enable the
Nozzle Verification Technology function to use this function.
• This function cannot perfectly supplement missing dots, so drop in print quality or barcode quality
can occur even if this function is used.
• Since the supplementation is performed according to information of clogged nozzles that has been
acquired when starting printing, nozzles that get clogged during printing are not supplemented.
How to Set
Set using the operation panel of the printer, or using PrinterSetting.
The factory default is “Enable”.
See "Operation Panel Settings" on page 204 or "PrinterSetting (Windows)" on page 164.
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Chapter1 Product Overview
Periodic Auto Cleaning
Sometimes, the printer runs a periodic cleaning automatically to maintain the print head in good condition.
The cleaning takes 3 to 14 minutes, and printing is disabled during the cleaning. To prevent the cleaning from
running when you want to print, set the time to start the periodic auto cleaning.
The cleaning will start at the specified time. However, the cleaning is not run if the printer determines that the
print head does not need to be cleaned.
Setting the cleaning start time allows you to clean the print head without interrupting printing operation. The
default time is “0:00”.
Setting Time to Start the Periodic Auto Cleaning
Set using the operation panel of the printer, or using PrinterSetting.
During the cleaning, printing is disabled. Specify a time when the printer is on but not in use. The time can be
set in one-minute increments.
For the setting procedure, see "Operation Panel Settings" on page 204 or "Printer settings" on page 182.
• The cleaning takes 3 to 14 minutes.
• If you set a time within less than 10 minutes from the current time, the cleaning is run at the set time
24 hours later.
Execution of the Periodic Auto Cleaning
At the set time, the cleaning is automatically run if the printer is on and it determines that the cleaning is
necessary.
• If the printer has been left unused without being powered on for a long time, the cleaning may be run
when the printer is turned on.
• In the following cases, the cleaning is not run at the set time. It is run next time the printer is turned
on.
- The printer is not powered on.
- The ink level is too low to run the cleaning, or some ink cartridge(s) needs to be replaced.
- The remaining amount of space in the maintenance box is too low to run the cleaning, or the box
needs to be replaced.
Examples of the Time Setting to Avoid Interrupting Printing Operation
The followings are examples of the cleaning start time setting to reduce the likelihood of unintended cleaning
during printing.
In the case that the printer is always powered on
Set the time to a time that printing work is not performed, such as midnight.
In the case that the printer is powered on and off every day
• Set the time to a time that the printer is off, such as midnight, to let the printer run the cleaning right after it
is powered on.
• If printing work is not performed during lunch break, set the time to a time such as 12:00 in order to let the
printer run the cleaning during the lunch break.
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Chapter1 Product Overview
Checking the Printer Status
Printing the Status Sheet
By printing the status sheet, you can check the firmware version and the current printer settings, such as print
mode and media detection settings.
On the operation panel, select the menu in the order shown below to print the status sheet.
[Menu] - [Printer Status/Print] - [Print Status Sheet]
To print the status sheet, load paper that has a label that measures at least 4 inches width and 6
c
IMPORTANT
inches long.
Status Sheet Example Status Sheet (Network Settings) Example
You can also print a list of registered fonts, barcode fonts, images or templates.
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