User’s Guide
Before use
Basic Operation
Maintenance
Troubleshooting
Specifications
Appendix
M00123501EN
U "Loading and Replacing Paper" on page 38
U "Replacing the Ink Cartridges" on page 28
U "Troubleshooting" on page 63
Before use..................................... 4
■ Manuals for This Product ............................................ 4
Downloading the Latest Version.........................................4
Symbols Used in This Guide..................................................5
■ About Models of this Product................................... 6
Auto Cutter Model....................................................................6
Peeler Model...............................................................................6
■ Software Introduction ................................................. 7
■ Product and Driver Versions...................................... 8
How to Check the Product Version.....................................8
How to Check the Printer Driver Version..........................8
■ Screens in This Manual ................................................ 8
■ Product Illustrations ..................................................... 8
■ Safety Precautions ........................................................ 9
Cautions on Installation..........................................................9
Cautions on Handling..............................................................9
Cautions on Power Supply .................................................11
Cautions on Ink Cartridges ................................................. 12
Cautions on the Maintenance Box...................................14
Caution Label ..........................................................................15
■ Paper That Can Be Used............................................16
Paper Shapes...........................................................................16
Forms of Paper........................................................................16
List of Paper That Can Be Used..........................................17
Paper That Cannot Be Used................................................17
■ Part Names and Functions .......................................18
Front............................................................................................18
Rear .............................................................................................19
Inside ..........................................................................................20
Spindle and Flange................................................................ 21
Operation Panel...................................................................... 22
Basic Operation.......................... 24
■ Turning On/Off............................................................. 24
Turning the Power On ..........................................................24
Turning the Power Off .......................................................... 24
■ Opening the Paper Cover.........................................25
Opening the Cover using the Lever in the Front ........ 25
Opening the Cover using the Lever in the Back ......... 25
■ Checking the Printer Status..................................... 26
Checking the Status of Consumables............................. 26
Printing Nozzle Check Patterns......................................... 26
Printing Status Sheet............................................................27
2
■ Replacing the Ink Cartridges...................................28
Checking Amount of Ink Remaining ...............................28
How to Replace the Ink Cartridges ..................................29
■ Replacing the Maintenance Box............................30
Checking the Amount of Empty Space in the
Maintenance Box....................................................................30
How to Replace the Maintenance Box............................31
■ Paper Source and Printer Driver Settings ........... 32
Paper Source Settings...........................................................32
Printer Driver Settings ..........................................................32
■ Loading and Replacing Paper.................................38
How to Load Paper (Auto Cutter Model -
Supply from Inside) ...............................................................39
How to Load Paper (Auto Cutter Model -
Supply from Outside)............................................................41
How to Load Paper (Peeler Model -
Supply from Inside) ...............................................................43
How to Load Paper (Peeler Model -
Supply from Outside)............................................................46
How to Remove Paper
(For the Auto Cutter Model)...............................................49
How to Remove Paper
(For the Peeler Model)..........................................................50
How to Eject Paper at Paper End
(For the Auto Cutter Model)...............................................51
How to Eject Paper at Paper End
(For the Peeler Model)..........................................................52
Troubleshooting ........................ 63
■ Paper is jammed ..........................................................63
For the Auto Cutter Model..................................................64
For the Peeler Model.............................................................66
■ Problems with Print Quality ....................................68
Horizontal White Banding ..................................................68
Vertical White Spots (Auto Cutter Model)..................... 68
■ Printing is Impossible or Becomes Suddenly
Impossible...................................................................... 68
Print Data is Sent, But Does Not Print
(Peeler Model).........................................................................68
Specifications............................. 69
■ Specification.................................................................. 69
Electrical Specifications .......................................................70
Overall Dimensions ............................................................... 70
■ Environmental Specifications .................................71
■ Ink Cartridge .................................................................72
■ Maintenance Box.........................................................73
Maintenance............................... 53
■ Cleaning the Exterior.................................................54
■ Cleaning the Auto Cutter
(Auto Cutter Model Only).........................................55
■ Cleaning the Peeler
(Peeler Model Only) .................................................... 56
■ Cleaning the Edge Guides........................................57
■ Cleaning the Platen ....................................................58
■ Cleaning the Paper Feed Roller ..............................59
■ Cleaning the Paper Pressure Roller....................... 60
■ Cleaning the Print Head............................................61
Using the Operation Panel..................................................62
Using the Printer Driver........................................................62
Using the WebConfig............................................................62
Appendix .................................... 74
■ Consumables and Options ......................................74
Ink Cartridge ............................................................................74
Maintenance Box ...................................................................75
Roll Paper Holder ...................................................................76
■ Restriction of Use ........................................................77
■ Notes................................................................................77
■ Trademarks....................................................................77
3
Before use
This chapter describes information you should know before using the product.
Manuals for This Product
Before use
Paper manual
Manual viewable
with PC
Manual viewable
with PC
Start Here
Guides you through basic setup steps from unpacking to loading paper.
User's Guide (This Manual)
Describes details about the functions and operating procedures of the product,
maintenance information, and troubleshooting. It can be viewed from the supplied CD.
CW-C6000 Series/CW-C6500 Series Technical Reference Guide
Provides information necessary for installing the product, performing daily tasks, and
developing a system using the product. Download this document from the following URL.
<www.epson-biz.com/>
Manual viewable
with PC
Online Video Manual
Provides videos that show you operating procedures and troubleshooting information.
Access the videos from the following URL.
<https://support.epson.net/p_doc/790/>
T
he contents of videos are subject to change without notice.
Downloading the Latest Version
The latest versions of the printer driver, utilities, and manuals can be downloaded from the following URL.
<www.epson-biz.com/>
4
Before use
Symbols Used in This Guide
The following symbols are used in this guide to indicate important information.
Symbols for Safety
The symbols shown below are used in this manual in order to ensure safety and proper use of this product
and to prevent danger to you and other persons, and property damage. Be sure that you completely
understand their meanings before reading this manual.
Handling the product improperly by ignoring this symbol can lead to death or
WARNING
CAUTION
serious injury.
Handling the product improperly by ignoring this symbol can lead to injury and
property damage.
Symbols for General Information
Indicates information with which you must comply when using the product. Mishandling
c IMPORTANT
Q NOTE
U
due to ignoring this information may cause the product to fail or malfunction.
Indicates supplementary explanations and information you should know.
Indicates a reference page containing related information.
5
About Models of this Product
CW-C6000 Series (4-inch model)
ColorWorks C6000Au, ColorWorks C6000Ae,
ColorWorks C6010A, ColorWorks C6020A,
ColorWorks C6030A, ColorWorks C6040A,
ColorWorks C6050A
CW-C6500 Series (8-inch model)
ColorWorks C6500Au, ColorWorks C6500Ae,
ColorWorks C6510A, ColorWorks C6520A,
ColorWorks C6530A, ColorWorks C6540A,
ColorWorks C6550A
CW-C6000 Series (4-inch model)
ColorWorks C6000Pu, ColorWorks C6000Pe,
ColorWorks C6010P, ColorWorks C6020P,
ColorWorks C6030P, ColorWorks C6040P,
ColorWorks C6050P
CW-C6500 Series (8-inch model)
ColorWorks C6500Pu, ColorWorks C6500Pe,
ColorWorks C6510P, ColorWorks C6520P,
ColorWorks C6530P, ColorWorks C6540P,
ColorWorks C6550P
Auto Cutter Model
Features: Equipped with an auto cutter. The paper can be cut either according to the application
settings, or with the help of the Cut button on the operation panel.
Model number:
Before use
Peeler Model
Features: Equipped with a peeler mechanism. By passing a backing paper through the peeler, labels
are printed being peeled from the backing paper.
Model number:
6
Before use
Software Introduction
The following introduces the software that can be installed from the CD-ROM included with the product.
Name Overview
Install Navi Allows you to install the printer driver and other software, and also connect the product
with the computer.
Printer driver Driver to print from Windows applications. The utility (CW-C6000 Series/CW-C6500 Series
PrinterSetting) for configuring the printer settings can be started from the driver. For
details on how to use the driver, refer to Help or the video.
EpsonNet Config Tool to acquire or set network settings, such as TCP/IP of the product.
Color Tone Matching
Assistant
Assists you to adjust colors of illustrations or letters. You can check how a specific color
used in illustrations or letters will look on printouts.
7
Before use
Printer driver
version
Product and Driver Versions
How to Check the Product Version
You can check the version of your product firmware by printing the status sheet. Check the results of status
sheet printing. (U"Printing Status Sheet" on page 27)
How to Check the Printer Driver Version
You can check the version in the printer driver screen.
Screens in This Manual
The screens in this manual and the screens actually displayed in Windows may differ depending on the product
used and operating system. Unless otherwise specified, the screens in this manual are those when using
Windows 10.
Product Illustrations
The product illustrations used throughout this manual may slightly differ from the product you are using. Unless
otherwise stated, illustrations of CW-C6500 Series are used.
8
Before use
Safety Precautions
To ensure safe use of the product, be sure to the read this manual and the other instruction manuals supplied with
the product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the
product at any time.
Cautions on Installation
Do not block the air vents of the product. (U"Rear" on page 19)
WARNING
CAUTION
Doing so can result in heat accumulated in the product causing a fire.
Do not cover the product with a cloth or install it in a poorly-ventilated location.
Furthermore, ensure there is the installation space specified in the manual.
Do not install/store the product in an unstable location or in a location subject to
vibration from other devices.
Equipment may fall or collapse, causing breakage and possible injury.
Do not install the product in a location exposed to oily smoke or dust, or in a humid
location.
Doing so may cause electric shock or fire.
When lifting the product, perform the work with the correct posture.
Lifting the product with an inappropriate posture may cause injury.
This is a heavy product. Therefore, make sure it is not carried by a single person.
Ensure that two or more people carry this product during unpacking or shifting. See below
for details on the mass of this product.
(U"Specifications" on page 69)
Do not install the
rays.
Doing so may cause printing malfunction.
Cautions on Handling
Do not use the product in a location with volatile substances such as alcohol or paint
WARNING
thinner present, or near fire.
Doing so may cause electric shock or fire.
peeler model at a location exposed to strong light such as direct sun
Shut down the product immediately if it produces smoke, a strange odor, or unusual
noise.
Doing so may cause electric shock or fire.
If an abnormality occurs, immediately turn off the power and remove the plug from the
outlet, and then contact qualified service personnel for advice.
9
WARNING
Before use
Shut down the product immediately if a foreign object or water or other liquid gets
inside the product.
Doing so may cause electric shock or fire.
Immediately turn off the power and remove the plug from the outlet, and then contact
qualified service personnel for advice.
Do not disassemble the areas other than those mentioned in this manual.
Never repair the product yourself as doing so is dangerous.
Do not use the product in a location where inflammable gas, explosive gas, etc. is
present in the atmosphere. Furthermore, do not use aerosol sprayers containing
flammable gas inside or around the product.
Doing so may cause fire.
Do not connect cables in ways other than those mentioned in this manual.
Doing so may cause fire. It may also damage the other connected devices.
Do not touch the areas inside the product other than those mentioned in this manual.
Doing so may cause electric shock or burns.
CAUTION
Do not insert metal or flammable materials, or allow them to fall into the product.
Doing so may cause electric shock or fire.
If the screen of the printer is damaged, handle the liquid crystal inside it very
carefully.
Should any of the following situations arise, take emergency measures.
∗ When any part gets onto your skin, wipe off the deposit, and wash the area properly
with soap and water.
∗ When any part gets into your eyes, flush them with clean water for at least 15 minutes,
and thereafter, consult with a doctor.
∗ When a part gets into your mouth, immediately consult with a doctor.
Do not allow anyone to stand or place heavy objects on top of the product.
In particular, be careful in the case of a household with children. Equipment may fall or
collapse, causing breakage and possible injury.
Install the cables and optional products in the proper direction according to the
proper procedures.
Doing so may cause fire or injury.
Follow the instructions in this manual to install them properly.
10
Before moving the product, shut down and unplug the product, and make sure that
CAUTION
all the cables are disconnected.
Failure to do so may damage a cable, causing electric shock or fire.
Do not store or transport the product while it is tilted, standing, or upside down.
Doing so may cause the ink to leak.
Do not remove the paper cover when using the product.
Doing so may result in normal operation and printing becoming no longer possible.
Cautions on Power Supply
Do not allow dust or other foreign material to adhere to the power plug.
WARNING
Doing so may cause electric shock or fire.
Do not use a power cord other than that supplied with the product. In addition, do not
use the supplied power cord with another device.
Doing so may cause electric shock or fire.
Before use
Do not use a damaged power cord.
Doing so may cause electric shock or fire.
Contact qualified service personnel for advice if the power cord is damaged.
Furthermore, observe the following points so as not to damage the power cord.
∗ Do not modify the power cord.
∗ Do not place heavy objects on the power cord.
∗ Do not forcibly bend, twist, or pull the power cord.
∗ Do not lay the power cord near a heating appliance.
Do not insert or remove the power plug with a wet hand.
Doing so may cause electric shock.
Do not connect many power cords to one outlet.
Doing so may cause fire.
Supply power directly from a power outlet.
Regularly disconnect the power plug from the outlet and clean the base of the prongs
and between the prongs.
Leaving the power plug connected to the outlet for a long period of time may cause dust to
accumulate on the base of the power plug prongs, resulting in a short and fire.
Hold the plug and do not pull the cord when disconnecting the power plug from the
outlet.
Pulling the cord may damage the cord or deform the plug, causing electric shock or fire.
CAUTION
To ensure safety, unplug the product before leaving it unused for an extended period.
11
Cautions on Ink Cartridges
The ink cartridges that can be used differ depending on the model number of the
CAUTION
product. Use ink cartridges suitable for the model number of your printer.
(U"Ink Cartridge" on page 74)
Before use
Do not t
Doing so may result in normal operation and printing becoming no longer possible.
The product uses ink cartridges equipped with IC chips to manage the amount of ink
used and other information so ink cartridges are usable even if they are removed and
reinstalled. However, if an ink cartridge with not much ink remaining is removed and
reinstalled, it may not be usable. Some ink is consumed each time cartridges are
installed because the product automatically checks their reliability.
Install all ink cartridges.
Printing is not possible if even only one ink cartridge is missing.
Since ink cartridges are designed to stop the operation before ink runs out completely
to maintain the quality of the print head, some ink remains in the used ink cartridges.
All the ink colors are consumed also for the maintenance operations when an ink
cartridge is replaced and for print head cleaning.
Do not turn off the power or open the ink cartridge cover during ink charging (while
the (power) LED lamp is flashing).
Opening the cover may cause the ink to be recharged, resulting in more ink being
consumed. Also, it may result in normal printing becoming no longer possible.
ouch the IC chip on an ink cartridge.
Even for monochrome printing, all the ink colors are used in an operation designed to
maintain the printing and print head quality.
Do not disassemble an ink cartridge.
Doing so may cause ink to get into eyes or onto skin.
Do not disassemble or modify an ink cartridge.
Doing so may cause printing malfunction.
Use of old ink cartridges may result in reduced print quality. Use ink cartridges up
within six months after opening the packages. The usage period for ink cartridges is
printed on the packaging of the individual ink cartridges.
12
CAUTION
Before use
If ink contacts your skin, eyes, or mouth, take the following actions.
∗ When ink gets onto your skin, immediately wash the area with soap and water.
∗ When ink gets into your eyes, immediately flush them with water. Leaving the ink as is
may result in bloodshot eyes or mild inflammation. If something is wrong, immediately
consult with a doctor.
∗ When ink gets into your mouth, immediately spit it out and consult with a doctor.
There may be some ink around the ink supply port on a removed ink cartridge. Take
care so that it does not stain the desk or other surface.
Do not open an ink cartridge package until you are ready to install the ink cartridge in
the product.
Do not shake an ink cartridge too hard.
The ink cartridge may leak if you shake it around too much or push the sides strongly.
Do not allow foreign objects to fall into the cartridge installation section.
Doing so may result in normal printing becoming no longer possible. Remove any object
that falls into the installation section, taking care not to damage the section.
When ink is charged the first time (right after purchase), ink is consumed for filling the
print head nozzles (ink discharge holes) to get ready for printing. Therefore, the
number of the sheets that can be printed may be fewer than for cartridges installed
later.
When the printer is powered off with the (power) button, the print head is
automatically capped to prevent the ink from drying. When you will not use the
printer after installing the ink cartridges, be sure to turn the power off with the
(power) button. Do not pull out the power plug or turn off the breaker while the
power is on.
Printing on water-repellent paper such as art paper, which is slow-drying, may cause
print stains. Also, if you print on glossy paper, fingerprints may get on the paper or ink
may adhere to your fingers when you touch the print surface. Select and use paper
that will not cause print stains.
Store the ink cartridges in a place out of reach of children.
Epson recommends storing ink cartridges in a cool and dark place.
If you wish to use ink cartridges that have been stored in a cold place for a long period
of time, leave them for at least 3 hours in a place that is at room temperature before
use.
Do not remove the ink cartridges from the product when storing or transporting the
product.
13
Cautions on the Maintenance Box
Before use
CAUTION
Store in a place out of reach of children. Do not drink any adhered ink.
Do not disassemble or modify the maintenance box.
Doing so may cause ink to get into eyes or onto skin.
Do not touch the IC chip on the maintenance box.
If a maintenance box that can still be used has been removed and left detached for a
long period of time, do not reuse it.
Do not peel off the film from the top surface of the maintenance box.
If ink contacts your skin, eyes, or mouth, take the following actions.
∗ When ink gets onto your skin, immediately wash the area with soap and water.
∗ When ink gets into your eyes, immediately flush them with water. Leaving the ink as is
may result in bloodshot eyes or mild inflammation. If something is wrong, immediately
consult with a doctor.
∗ When ink gets into your mouth, immediately spit it out and consult with a doctor.
Do not shake a used maintenance box too hard. The ink may leak from the
maintenance box if you shake it around too much or push the sides strongly.
Avoid storing the maintenance box under high temperatures or in a frozen state.
Keep it away from direct sunlight.
14
Caution Label
The labels affixed to the product indicate the following cautions.
Do not touch the roller at the bottom of the paper holder unit with your hand. Doing
so may cause injury.
WARNING
Do not touch the manual cutter at the bottom of the peeler cover with your hand.
Doing so may cause injury.
Before use
CAUTION
15
Before use
Roll paper
Fanfold paper
Without waste parts and no black marks With waste parts and no black marks
Without waste parts and with black marks
*1
With waste parts and black marks
*1
Gap
*2
Black Marks
*1
Paper That Can Be Used
The following shapes and forms of paper can be used with the printer.
For the detailed specifications, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide.
Paper Shapes
The following shapes of paper can be used.
Forms of Paper
The following forms of paper can be used.
Label paper (with adhesive)
• Continuous label
• Die-cut label
*1: The print position is detected based on the black marks printed on the back of the paper.
*2: The print position is detected based on the gaps between labels.
16
Cautions on printing the continuous label by using the auto cutter model
Thermal paper
Paper of A size, B size, etc.Paper joined together by
tape, etc.
Paper with transparent
backing paper
• Remove the printed labels that are remaining in the paper ejection slot. If you continue with
printing while the labels are still remaining in the paper ejection slot, the printed labels may be
cut in double, or the paper may be jammed.
• The label adhesive may adhere to the cutter, and deteriorate its cutting ability. If it becomes
difficult to cut the paper, it is recommended to clean the auto cutter.
Q NOTE
(U"Cleaning the Auto Cutter (Auto Cutter Model Only)" on page 55)
C
autions on using a die-cut label
Depending on the shape of die-cut labels, the labels may peel off their backing paper inside the
printer. In such a case, it is nece ssary to operate a detector. For details on how to operate the
detector, refer to the CW-C6000 Series/CW-C6500 Series Technical Reference Guide.
List of Paper That Can Be Used
Before use
Paper shapes Forms of paper Paper types
Continuous label (with black marks)
Continuous label (without black marks)
Roll paper
Die-cut labels (with black marks)
Die-cut labels (without black marks)
Fanfold paper Die-cut labels (with black marks)
Matte Paper
Synthetic
Glossy Paper
Glossy Film
High Glossy Paper
Paper That Cannot Be Used
Do not load paper like the following. Such paper will cause paper jams and print stains.
17
Part Names and Functions
Peeler model
This section describes the main operation parts.
Front
Before use
1 Front cover
Open this cover to remove paper if it is jammed.
(U"Paper is jammed" on page 63)
2 Ink cartridge cover
Open this cover to install/replace the ink cartridge.
(U"Replacing the Ink Cartridges" on page 28)
3 Maintenance box cover
Open this cover to install/replace the maintenance box.
(U"Replacing the Maintenance Box" on page 30)
4 Paper cover
Open this cover to load or replace paper. How to open the paper cover differs depending on whether the
paper is to be supplied from the inside or the outside.
(U"Opening the Paper Cover" on page 25)
5 Peeler cover (peeler model only)
Open this cover to load paper. By passing a backing paper through the peeler, labels are printed being peeled
from the backing paper. A detector for determining if a peeled label is remaining in the paper ejection slot is
provided.
18
Rear
Before use
1 Power connector
Connect the power cable.
2 Wire saddle
Pass the USB cable through this saddle to prevent disconnection of the cable.
3 USB port
Connect a USB cable.
4 LAN port
Connect a LAN cable.
5Air vent
Exhausts heat generated in the printer to prevent the temperature inside the printer from rising. Provide a
clearance of 10 cm {3.94"} or more from the area around the air vent to ensure ventilation when installing the
printer.
19
Inside
Before use
1 Movable edge guide
Supports paper at the paper width position while the paper is fed into the printer. Squeeze the blue lever to
move the guide, and position the guide so that it touches the paper edge.
2 Release lever
Use this lever when removing a jammed paper. By moving the lever up, the paper pressure rollers are
unlocked and you can remove paper jammed inside the front cover.
3 Edge guide
Supports paper while the paper is fed into the printer. When loading paper, load the paper along this guide.
4 Paper guide unit
Move this unit when cleaning the paper feed roller. If you pull the blue lever, the entire unit moves, and you
can check the paper feed roller.
20
Spindle and Flange
Used to supply the paper from the inside.
Before use
1 Flange
Attach this to the spindle to fix the roll paper loaded on the spindle. Squeeze the blue lever to attach or
remove to/from the spindle.
2 Spindle
Load roll paper on this spindle.
21
Operation Panel
Peeler model
Auto cutter model
Before use
1LED
The status of the printer can be checked from the flashing of the LEDs. This allows you to know the cause of
an error and how to resolve the problem. For details, refer to the CW-C6000 Series/CW-C6500 Series Technical
Reference Guide.
• (power) LED
Stays on while the printer is on. Flashes during printing or charging ink.
• Status LED
Stays on or flashes while an error or problem is occurring.
• Pause LED
Stays on or flashes while the printer is paused.
2 (power) button
Turns on/off the printer.
3 (home) button
Displays the Home screen.
4 (back) button
Use to return to the previous screen.
22
5 (select) button, OK button
Use the arrow keys to select a menu item, and then press the OK button to activate the selected menu or
setting.
6 Cancel button
Use this to return the printer to standby mode.
7 Cut button (Auto cutter model only)
Use to cut paper. The paper cannot be cut twice at the same position.
8 Peeler Reset button (Peeler model only)
Use to cancel pause state. Press this button if printing of the next data does not start even after removing
printed labels. For details, refer to "Printing is Impossible or Becomes Suddenly Impossible" on page 68.
9 Feed button
Before use
Press this briefly to feed paper by one page.
Hold down to feed paper continuously.
10 Back Feed button
Use to replace paper. Hold down this button to feed the paper backward until you can pull the paper out of
the printer.
11 Pause button
If this button is pressed during printing, printing is stopped after printing of the current page is finished.
If this button is pressed while printing is being stopped, the printer returns to the standby state.
12 Screen
Status of the printer, menus, and error messages are displayed.
23
Basic Operation
Basic Operation
This chapter describes the basic operating procedures of the printer.
Turning On/Off
Turning the Power On
Hold down the (power) button until the (power) LED lights up.
Turning the Power Off
Hold down the (power) button until a power-off confirmation message is displayed. Then select [Yes] on the
confirmation screen. The (power) LED goes out and the printer is turned off.
24
Opening the Paper Cover
This section describes how to open the paper cover.
Do not use the printer with the paper cover removed. Doing so will cause the printer to
CAUTION
Opening the Cover using the Lever in the Front
malfunction.
Basic Operation
Open the paper cover as shown above for the following purposes.
• To load roll paper inside the printer, or to remove it.
• To replace the maintenance box.
• To clean inside the printer.
• To remove paper jammed inside the printer.
Opening the Cover using the Lever in the Back
Open the paper cover as shown above for the following purposes.
• To set paper so that it is supplied from outside the printer, or to remove the paper.
25
Basic Operation
Checking the Printer Status
The status of the printer can be checked from the lighting/flashing of the LEDs, and from the printer screen.
Also, by printing the status sheet, you can check the printer settings and condition of the nozzles.
(U"Printing Status Sheet" on page 27)
Checking the Status of Consumables
The status of the ink cartridges and the maintenance box can be checked on the screen.
Printing Nozzle Check Patterns
By printing the nozzle check patterns, you can check the print head nozzles for clogging.
To print the check patterns, select the menu as described below.
Using the Operation Panel
[Menu] - [Maintenance] - [Print Head Nozzle Check]
Using the Printer Driver
Click [Nozzle Check] on the [Printer Utilities] window.
Using the WebConfig
Select [Print Nozzle Check Pattern] on the [Maintenance] window, and then click [Start].
26
Basic Operation
Printing Status Sheet
By printing the status sheet, you can check the firmware version and printer settings such as the print mode
and media detection settings. The following types of status sheets can be printed from the operation panel.
[Menu] - [Printer Status/Print] - [Print Status Sheet]
Status sheet print sample Status sheet (network settings) print sample
Q NOTE
You can also print a list of the fonts and bar codes that are already registered in the printer, or the
newly registered images and templates.
27
Basic Operation
Replacing the Ink Cartridges
This section describes how to replace the ink cartridges.
Carefully read the cautions on handling before installing the ink cartridges. (U"Cautions on
CAUTION
Checking Amount of Ink Remaining
You can check ink level of each color ink cartridge on the home or an error message screen of the operation
panel.
Message Description
You need to replace Ink Cartridge(s). Replace the ink cartridge.
Ink Cartridges" on page 12)
To maintain the quality of the print head, the printer stops printing before
ink cartridges are completely expended.
28
How to Replace the Ink Cartridges
Basic Operation
The procedure below is for replacing the BK cartridge.
Follow the same procedure for replacing the other color
cartridges.
Open the left ink cartridge cover.
1
Q NOTE
For replacing cyan or yellow cartridge, open
the right ink cartridge cover.
Press the lever down to remove the used ink
2
cartridge.
Shake the ink cartridge as shown in the figure
4
below.
Install the ink cartridge in the slot.
5
Open the bag and take out the new ink
3
cartridge.
Close the ink cartridge cover.
6
29
Basic Operation
Replacing the Maintenance Box
This section describes how to replace the maintenance box.
Carefully read the cautions on handling before setting the maintenance box. (U"Cautions
CAUTION
Checking the Amount of Empty Space in the Maintenance Box
You can check the remaining capacity of the maintenance box on the home or an error message screen of the
operation panel.
on the Maintenance Box" on page 14)
Message Description
The Maintenance Box is at the end of its service life.
You need to replace it.
Replace the maintenance box with a new one.
30
How to Replace the Maintenance Box
Basic Operation
Open the paper cover.
1
Open the maintenance box cover.
2
Take out a new maintenance box from the bag.
4
Install the new maintenance box.
5
Close the maintenance box cover.
6
Take out the maintenance box.
3
When disposing of the used maintenance box, put it in
a plastic bag that came with the new maintenance box.
(U"Disposal of Maintenance Box" on page 75)
31
Basic Operation
Help
General tab
Paper Source and Printer Driver Settings
This section explains the settings that you need to check or configure when loading paper.
Paper Source Settings
Using the operation panel of the printer, select one of the paper source settings from [Menu] - [Media
Setting] - [Media Source].
Media Source
• Internal (initial setting)
• Rear Feed
Printer Driver Settings
Set the basic items required for printing such as the size and form of media.
The printer driver is equipped with a help function. Right-click an item and then click Help to display an
explanation on the item.
You can also learn how to configure the printer driver with videos. Access the videos from the following URL.
<https://support.epson.net/p_doc/790/>
Q NOTE
If the settings on the printer (settable using the operation panel, CW-C6000 Series/CW-C6500
Series PrinterSettings, or WebConfig) differ from the printer driver settings, printing is performed
by applying the printer driver settings.
32
Basic Operation
Media Definition
The size, form, type, and other settings of frequently used paper can be registered as a media definition. The
set media definition can be selected from the Media Name pull-down menu. This is convenient because you
will not need to set the paper settings of the driver when printing from an application if you register a media
definition in advance.
If you wish to set the paper size and other settings every time without registering a media definition, select
[Custom] from the [Media Name] pull-down menu on the [General] tab. The various settings on the
[General] tab will become available so that you can set the paper size and other settings.
Media Name
• 108 x 152.4 mm - Die-cut Label* (Initial setting)
• Custom
* : This setting is suitable for printing the roll paper included with the product.
Label Width
For CW-C6000 Series
Can be specified from 21.4 to 108.0 mm
Initial setting: 108.0 mm
For CW-C6500 Series
Can be specified from 21.4 to 211.9 mm
Initial setting: 108.0 mm
Label Length
For the auto cutter model
Can be specified from 8 to 609.6 mm
Initial setting: 152.4 mm
For the peeler model
Can be specified from 12.7 to 609.6 mm
Initial setting: 152.4 mm
33
Gap between Labels
When [Media Form] is other than [Continuous Label]
2 to 6 mm
Initial setting: 3 mm
When [Media Form] is [Continuous Label]
0 to 6 mm
Initial setting: 3 mm
Media Form
• Die-cut Label (Gap) (Initial setting)
• Die-cut Label (BlackMark)
• Continuous Label
Basic Operation
• Continuous Label (BlackMark)
Media Saving
Enabled only when [Continuous Label] is selected as the [Media Form].
• Eliminate Lower Margin
• Eliminate Lower and Upper Margin
• No Saving (Initial setting)
Media Coating Type
• Matte Paper (Initial setting)
• Synthetic
• Glossy Paper
• Glossy Film
• High Glossy Paper
34
Print Quality
When [Media Coating Type] is [Matte Paper] or [Synthetic]
• Max Speed
• Speed
• Normal (Initial setting)
• Quality
When [Media Coating Type] is [Glossy Paper], [Glossy Film], or [High Glossy Paper]
• Normal
• Quality (Initial setting)
• Max Quality
If you change the [Media Coating Type], the [Print Quality] will automatically be set to the initial
Q NOTE
setting suitable for the selected paper type.
Basic Operation
Color Correction Method
• Vivid colors (Initial setting)
• ICM
• No composite
Spot Color Settings
No Spot Color (Initial setting)
35
Settings For Paper Handling After Print
For the auto cutter model
• Cut (after printing last label)
• Cut (at specified label)
• Cut (after last page of collate page)
• Do not cut (stop at cut position) (Initial setting)
• Do not cut (stop at peel position)
• Do not cut (stop at the print end position)
For the peeler model
• Manual apply (Initial setting)
• Auto apply
• Rewind
Basic Operation
Notification
For the auto cutter model
• None (Initial setting)
• Beep at Cut
• Beep at Job End
• Last Page at Collate End
For the peeler model
• None (Initial setting)
• Beep at Job End
• Last Page at Collate End
36
Pause
For the auto cutter model
• None (Initial setting)
• Pause at Cut
• Pause at Job End
• Last Page at Collate End
For the peeler model
• None (Initial setting)
• Pause at Job End
• Last Page at Collate End
Basic Operation
37
Basic Operation
Loading and Replacing Paper
This section describes how to load and replace paper. As shown below, the procedure of replacing paper differs
depending on the size and whether paper has been/is going to be supplied from inside or outside. Videos that
show the procedure are also available.
Click the URL below to view the videos.
<https://support.epson.net/p_doc/790/>
Supply from Inside (Internal)
Paper is supplied from inside the printer. Set roll paper
attached to the spindle into the printer.
When replacing paper with a different shape, form, or type of paper, change the paper
c IMPORTANT
Models Supply from Inside (Internal) Supply from Outside (Rear Feed)
Auto Cutter
Model
settings either from the operation panel or on the printer driver before loading the paper.
(U"Paper Source and Printer Driver Settings" on page 32)
• Paper loading: page 39 • Pa
per removal: page 49 • Paper removal: page 49
• Pa
Supply from Outside (Rear Feed)
Paper is supplied from outside the printer. Place roll
paper or fanfold paper behind the printer.
per loading: page 41
• P
Peeler Model • Pa
• Pa
• P
aper ejection at paper end: page 51 • Paper ejection at paper end: page 51
per loading: page 43 • Paper loading: page 46
per removal: page 50 • Paper removal: page 50
aper ejection at paper end: page 52 • Paper ejection at paper end: page 52
38
How to Load Paper (Auto Cutter Model - Supply from Inside)
Basic Operation
Turn on the printer, and then check that
1
[Internal] is selected as the [Media Source]
setting on the operation panel.
(U"Paper Source Settings" on page 32)
Open the paper cover.
2
Remove the spindle from the printer.
3
As shown in the figure, hold the spindle and flange with
both hands, and remove them.
Hold the spindle with both hands, and set it in
5
the printer.
Install the spindle so that both ends of the spindle fit
into the holders inside the printer.
Slide the movable edge guide to the right side.
6
Squeeze the blue lever to move the edge guide.
Load the roll paper on the spindle and fix it
4
with the flange.
• To move the flange, squeeze the two levers.
• When loading the roll paper on the spindle, take note
of the winding direction. The correct winding direction is marked on the spindle.
• Fix the flange and roll paper so that there is no gap in
between.
Pull the paper along the left edge guide.
7
39
Basic Operation
Place your hand on the paper to flatten it, and
8
slide the movable edge guide against the
paper.
CAUTION
If the movable edge guide is not properly
slided against the paper, print position may
become incorrect or a paper jam may occur.
Make sure to follow the guidelines below.
• There should be no gap between the guide
and the paper edge.
Insert the paper into the paper feed slot until
9
paper feeding starts automatically.
Do not load backing paper that has no labels on it. The
paper may not be detected and not be fed automatically.
10
Rotate the spindle to remove looseness in the
paper.
• Do not slide the guide against the paper too
tightly.
11
12
Close the paper cover.
Press the Pause button.
Loading paper (auto cutter model - supply from inside) is
now completed.
40
How to Load Paper (Auto Cutter Model - Supply from Outside)
100 mm or more
Basic Operation
Turn on the printer, and then check that [Rear
1
Feed] is selected as the [Media Source] setting
on the operation panel.
(U"Paper Source Settings" on page 32)
Open the paper cover.
2
Remove the spindle, if present.
3
As shown in the figure, hold the spindle and flange with
both hands, and remove them.
Place the fanfold paper behind the printer.
4
• Place the fanfold paper at least 100 mm away from
the printer.
• Make sure the paper is vertical in relation to the
paper feed slot.
Slide the movable edge guide to the left side.
5
Squeeze the blue lever to move the edge guide.
41
Pull the paper along the right edge guide.
6
Place your hand on the paper to flatten it, and
7
slide the movable edge guide against the
paper.
Basic Operation
• Do not slide the guide against the paper too
tightly.
Load the paper to the paper feed slot until
8
paper feeding starts automatically.
Do not load backing paper that has no labels on it. The
paper may not be detected and not be fed automatically.
CAUTION
If the movable edge guide is not properly
slided against the paper, print position may
become incorrect or a paper jam may occur.
Make sure to follow the guidelines below.
• There should be no gap between the guide
and the paper edge.
Close the paper cover.
9
10
Press the Pause button.
Loading paper (auto cutter model - supply from outside)
is now completed.
42
How to Load Paper (Peeler Model - Supply from Inside)
Basic Operation
Turn on the printer, and then check that
1
[Internal] is selected as the [Media Source]
setting on the operation panel.
(U"Paper Source Settings" on page 32)
Open the paper cover.
2
Remove the spindle from the printer.
3
As shown in the figure, hold the spindle and flange with
both hands, and remove them.
Hold the spindle with both hands, and set it in
5
the printer.
Install the spindle so that both ends of the spindle fit
into the holders inside the printer.
Slide the movable edge guide to the right side.
6
Squeeze the blue lever to move the edge guide.
Load the roll paper on the spindle and fix it
4
with the flange.
• To move the flange, squeeze the two levers.
• When loading the roll paper on the spindle, take note
of the winding direction. The correct winding direction is marked on the spindle.
• Fix the flange and roll paper so that there is no gap in
between.
Pull the paper along the left edge guide.
7
43
Basic Operation
Place your hand on the paper to flatten it, and
8
slide the movable edge guide against the
paper.
CAUTION
If the movable edge guide is not properly
slided against the paper, print position may
become incorrect or a paper jam may occur.
Make sure to follow the guidelines below.
• There should be no gap between the guide
and the paper edge.
Insert the paper into the paper feed slot until
9
paper feeding starts automatically.
Do not load backing paper that has no labels on it. The
paper may not be detected and not be fed automatically.
10
Rotate the spindle to remove looseness in the
paper.
• Do not slide the guide against the paper too
tightly.
11
12
Close the paper cover.
Hold down the Feed button until the leading
edge of paper touches the table on which the
printer is installed.
44
Basic Operation
Peeler slot
13
14
15
Remove labels from the ejected paper.
Open the peeler cover.
Pass the paper through the peeler slot.
17
Loading paper (peeler model - supply from inside) is
now completed.
Press the Pause button.
16
Close the peeler cover.
If the paper is loose, pull the leading edge of paper to
remove the looseness and then close the peeler cover.
45
How to Load Paper (Peeler Model - Supply from Outside)
100 mm or more
Basic Operation
Turn on the printer, and then check that [Rear
1
Feed] is selected as the [Media Source] setting
on the operation panel.
(U"Paper Source Settings" on page 32)
Open the paper cover.
2
Remove the spindle, if present.
3
As shown in the figure, hold the spindle and flange with
both hands, and remove them.
Place the fanfold paper behind the printer.
4
Place the fanfold paper at least 100 mm away from the
printer.
Slide the movable edge guide to the left side.
5
Squeeze the blue lever to move the edge guide.
46
Pull the paper along the right edge guide.
6
Place your hand on the paper to flatten it, and
7
slide the movable edge guide against the
paper.
Basic Operation
• Do not slide the guide against the paper too
tightly.
Insert the paper into the paper feed slot until
8
paper feeding starts automatically.
Do not load backing paper that has no labels on it. The
paper may not be detected and not be fed automatically.
CAUTION
If the movable edge guide is not properly
slided against the paper, print position may
become incorrect or a paper jam may occur.
Make sure to follow the guidelines below.
• There should be no gap between the guide
and the paper edge.
Close the paper cover.
9
10
Hold down the Feed button until the leading
edge of paper touches the table on which the
printer is installed.
47
Basic Operation
Peeler slot
11
12
13
Remove labels from the ejected paper.
Open the peeler cover.
Pass the paper through the peeler slot.
15
Loading paper (peeler model - supply from outside) is
now completed.
Press the Pause button.
14
Close the peeler cover.
If the paper is loose, pull the leading edge of paper to
remove the looseness and then close the peeler cover.
48
How to Remove Paper (For the Auto Cutter Model)
Basic Operation
Check that the printer has been turned on.
1
Press the Cut button, and cut off the ejected
2
labels.
Press the Back Feed button to feed the paper
3
backward.
The paper can now be pulled out from inside the
printer.
Removing the paper is now completed.
To load paper, see the following pages.
"How to Load Paper (Auto Cutter Model - Supply from Inside)"
on page 39
"How to Load Paper (Auto Cutter Model - Supply from Out-
e)" on page 41
sid
Open the paper cover.
4
Slide the movable edge guide away from the
5
paper, and remove the paper.
49
How to Remove Paper (For the Peeler Model)
Basic Operation
Check that the printer has been turned on.
1
Open the peeler cover.
2
Cut the backing paper near the paper ejection
3
slot.
Slide the movable edge guide away from the
6
paper, and remove the paper.
Removing the paper is now completed.
To load paper, see the following pages.
"How to Load Paper (Peeler Model - Supply from Inside)" on
page 43
"How to Load Paper (Peeler Model - Supply from Outside)" on
ge 46
pa
Press the Back Feed button to feed the paper
4
backward.
The paper can now be pulled out from inside the
printer.
Open the paper cover.
5
50
How to Eject Paper at Paper End (For the Auto Cutter Model)
Hold down the Feed button until the paper is
1
completely ejected.
Ejecting paper at paper end is now completed.
To load paper, see the following pages.
"How to Load Paper (Auto Cutter Model - Supply from Inside)"
on page 39
"How to Load Paper (Auto Cutter Model - Supply from Out-
" on page 41
side)
Basic Operation
51
How to Eject Paper at Paper End (For the Peeler Model)
Peeler slot
Open the peeler cover.
1
Remove the paper from the peeler slot.
2
Basic Operation
Hold down the Feed button until the paper is
3
completely ejected.
Ejecting paper at paper end is now completed.
To load paper, see the following pages.
"How to Load Paper (Peeler Model - Supply from Inside)" on
page 43
"How to Load Paper (Peeler Model - Supply from Outside)" on
page 46
52
Maintenance
Peeler Model
This chapter describes how to carry out maintenance of the printer.
Front
Maintenance
Rear
1 "Cleaning the Auto Cutter (Auto Cutter Model Only)" on page 55
2 "Cleaning the Peeler (Peeler Model Only)" on page 56
3 "Cleaning the Platen" on page 58
4 "Cleaning the Paper Pressure Roller" on page 60
1 "Cleaning the Edge Guides" on page 57
2 "Cleaning the Paper Feed Roller" on page 59
53
Maintenance
Cleaning the Exterior
Turn off the printer, and unplug the power cable. Then wipe off any dirt with a dry cloth or non-woven fabric that
has been dampened.
Do not use alcohol, benzine, thinner, trichloroethylene, or ketone based solvent to clean the
CAUTION
exterior of the printer.
Doing so may deform or damage the plastic and rubber parts.
54
Maintenance
Fixed blade
Keep the blade upright while cleaning the
auto cutter.
Keep the blade in contact with the bottom
of the paper ejection slot.
Cleaning the Auto Cutter (Auto Cutter Model Only)
If labels, paper dust, or adhesive has adhered to the fixed blade of the auto cutter, the blade may become dull.
Clean the fixed blade following the procedure below.
If paper has been loaded, remove it.
1
(U"How to Remove Paper (For the Auto Cutter Model)" on page 49)
Turn off the printer, and unplug the power cable.
2
As shown in the figure below, scrape off adhered materials stuck to the fixed blade
3
using a flat-blade screwdriver (blade width: 1.8 mm to 3 mm). Start scraping from
each end toward the center.
55
Cleaning the Peeler (Peeler Model Only)
If labels, paper dust, or adhesive has adhered to the peeler, the print quality may decline.
To maintain good print quality, it is recommended to clean the peeler every day.
Clean the peeler following the procedure below.
Make sure the printer has been turned off.
1
Open the peeler cover.
2
If paper has been loaded, remove it.
(U"How to Remove Paper (For the Peeler Model)" on page 50)
Maintenance
Clean the roller using a cotton swab moistened with alcohol.
3
Completely remove dirt from the roller.
56
Maintenance
Cleaning the Edge Guides
If labels, paper dust, or adhesive has adhered to the edge guides, paper may get jammed, or printing position may
become incorrect.
Clean the edge guides following the procedure below.
Make sure the printer has been turned off.
1
Open the paper cover.
2
If paper has been loaded, remove it.
(U"How to Remove Paper (For the Auto Cutter Model)" on page 49, "How to Remove Paper (For the
Peeler Model)" on page 50)
Clean the edge guides using a cotton swab moistened with alcohol.
3
57
Maintenance
Do not clean this area
Clean this area
Cleaning the Platen
If labels, paper dust, or adhesive has adhered to the platen, paper may get jammed, or printing position may
become incorrect.
Clean the platen following the procedure below.
Check that the printer has been turned off.
1
If paper has been loaded, remove it.
2
(U"How to Remove Paper (For the Auto Cutter Model)" on page 49, "How to Remove Paper (For the
Peeler Model)" on page 50)
Open the front cover.
3
Raise the paper holder unit.
4
Use a cloth or cotton swab to remove adhesive adhered to the platen.
5
Lower the paper holder unit.
6
58
Cleaning the Paper Feed Roller
Maintenance
If paper dust or adhesive has adhered to the paper
feed roller, paper may get jammed, or faint or blurred
image may be printed.
Clean the roller following the procedure below.
CAUTION
When cleaning the paper feed roller, do not use a
material other than labels. Doing so may damage the
roller resulting in paper jam, or faint or blurred
printout.
Check that the printer has been turned off.
1
Open the paper cover.
2
If paper has been loaded, remove it.
(U"How to Remove Paper (For the Auto Cutter
Model)" on page 49, "How to Remove Paper (For the
Peeler Model)" on page 50)
Raise the release lever.
4
Open the paper guide unit.
5
Attach adhesive side of a label to the roller, and
6
peel it off slowly. Repeat this action until paper
dust or adhesive is completely removed from
side to side of the roller.
If some labels have stuck on the roller, carefully remove
them as they can cause a paper jam.
Remove the spindle.
3
Rotating the roller by hand, remove paper dust
7
or adhesive from entire surface of the roller.
59
Cleaning the Paper Pressure Roller
Maintenance
If paper dust or adhesive has adhered to the paper
pressure roller, paper may get jammed, or faint or
blurred image may be printed.
Clean the roller following the procedure below.
CAUTION
When cleaning the paper pressure roller, do not use a
material other than labels. Doing so may damage the
roller resulting in paper jam, or faint or blurred
printout.
Check that the printer has been turned off.
1
Open the paper cover.
2
If paper has been loaded, remove it.
(U"How to Remove Paper (For the Auto Cutter
Model)" on page 49, "How to Remove Paper (For the
Peeler Model)" on page 50)
Raise the release lever.
4
Open the front cover.
5
Attach adhesive side of a label to the roller, and
6
peel it off slowly. Repeat this action until paper
dust or adhesive is completely removed from
side to side of the roller.
If some labels have stuck on the roller, carefully remove
them as they can cause a paper jam.
Remove the spindle.
3
Rotating the roller by hand, remove paper dust
7
or adhesive from entire surface of the roller.
60
Maintenance
Normal
Clogging
Cleaning the Print Head
If the nozzles are clogged, faint colors, banding, or unintended colors appear on printouts. When such print
quality problems occur, print nozzle check patterns and check for nozzle clogging.
(U"Printing Nozzle Check Patterns" on page 26)
If nozzles are clogged, run a print head cleaning. To run a print head cleaning, select the menu as described
below.
Run [Power Cleaning] only when nozzle clog is not cleared by running [Print Head Cleaning].
Q NOTE
The [Power Cleaning] consumes ink more than [Print Head Cleaning].
61
Maintenance
Using the Operation Panel
[Menu] - [Maintenance] - [Print Head Cleaning]
[Menu] - [Maintenance] - [Power Cleaning]
Using the Printer Driver
Click [Print Head Cleaning] or [Power Cleaning] on the [Printer Utilities] window.
Using the WebConfig
Select [Print Head Cleaning] on the [Maintenance] window. Then select the cleaning type from [Auto] or
[Power Cleaning], and then click [Start].
62
Troubleshooting
Troubleshooting
This chapter describes how to resolve problems.
Paper is jammed
This section describes how to resolve the problem when the paper is jammed. This section is also explained with
the help of a video. You can see the video from the link below.
<https://support.epson.net/p_doc/790/>
63
For the Auto Cutter Model
Troubleshooting
Cut the paper near the paper ejection slot.
1
Open the front cover.
2
If there are ripped pieces of paper on the
3
platen, remove them.
Open the paper cover.
5
Raise the release lever.
6
Pull the paper out from the paper feed slot.
7
If the print head is not on the far right, hold it
4
down and move it to the far right.
If there is jammed paper, remove it.
Lower the release lever.
8
Close the paper cover.
9
10
11
To resume printing, load the paper again.
(U"How to Load Paper (Auto Cutter Model - Supply
from Inside)" on page 39, "How to Load Paper (Auto
Cutter Model - Supply from Outside)" on page 41)
Close the front cover.
Press the Pause button.
The paper jam error will be cleared.
64
If the problem of paper jam cannot be resolved even
after following the steps above, refer to the CW-C6000
Series/CW-C6500 Series Technical Reference Guide.
Q NOTE
After removing jammed paper, make sure that there is
no labels or adhesive left inside the printer. If you use
the printer without removing them, it leads to
frequent paper jams, or may cause poor print quality.
If paper jam occurs frequently, clean the inside of the
printer.
(U"Maintenance" on page 53)
Troubleshooting
65
For the Peeler Model
Troubleshooting
Open the peeler cover.
1
Cut the paper near the paper ejection slot.
2
Open the front cover.
3
Open the paper cover.
6
Raise the release lever.
7
Pull the paper out from the paper feed slot.
8
If there are ripped pieces of paper on the
4
platen, remove them.
If the print head is not on the far right, hold it
5
down and move it to the far right.
If there is jammed paper, remove it.
Lower the release lever.
9
10
11
12
13
To resume printing, load the paper again.
(U"How to Load Paper (Peeler Model - Supply from
Inside)" on page 43, "How to Load Paper (Peeler
Model - Supply from Outside)" on page 46)
Close the paper cover.
Close the front cover.
Close the peeler cover.
Press the Pause button.
The paper jam error will be cleared.
66
If the problem of paper jam cannot be resolved even
after following the steps above, refer to the CW-C6000
Series/CW-C6500 Series Technical Reference Guide.
Q NOTE
After removing jammed paper, make sure that there is
no labels or adhesive left inside the printer. If you use
the printer without removing them, it leads to
frequent paper jams, or may cause poor print quality.
If paper jam occurs frequently, clean the inside of the
printer.
(U"Maintenance" on page 53)
Troubleshooting
67
Troubleshooting
Problems with Print Quality
Horizontal White Banding
Cause Solution and Reference
The nozzles are clogging. Print the nozzle check patterns to check the nozzles for clogging. (U"Printing
Nozzle Check P
I
f the nozzles are clogging, run a print head cleaning. (U"Cleaning the Print
" on page 61)
Head
Vertical White Spots (Auto Cutter Model)
Cause Solution and Reference
atterns" on page 26)
The printed label has been backfed.
If printed labels are fed backward, the printed surface is damaged by the
rollers located under the paper pressure unit.
This can occur when the print mode is set to "Stop at Cut Position" or "Stop at
Peel-Off Position", and printed labels have not been removed after each print
job is finished.
Select a print mode option other than "Stop at Cut Position" or "Stop at PeelOff Position", or remove printed labels after each print job is finished.
For details on the print modes, refer to the CW-C6000 Series/CW-C6500 Series
Technical Reference Guide.
Printing is Impossible or Becomes Suddenly Impossible
Print Data is Sent, But Does Not Print (Peeler Model)
Cause Solution and Reference
The detector is malfunctioning. If printing is performed at a location exposed to strong light such as direct sun
rays, etc., the detector may not work properly, making it impossible to perform
printing.
Press the Peeler Reset button to cancel the non-printing state.
68
Specifications
This chapter describes the specifications of the printer.
Specification
Item CW-C6000 Series CW-C6500 Series
Printing method Serial inkjet, dot matrix method
Four-color printing
Paper feed method Forward and reverse friction feed
Specifications
Auto cutter
(Auto cutter model
only)
Print density 300 × 600 dpi, 600 × 600 dpi
Print speed Print quality setting: Max Speed
Cutting type Full cut (cuts paper completely)
600 × 1200 dpi, 1200 × 1200 dpi
Printing width 101.6 mm:
300 × 600 dpi
(width × height)
Print quality setting: Speed
600 × 600 dpi
(width × height)
Print quality setting: Normal
600 × 600 dpi
(width × height)
Print quality setting: Quality
600 × 1200 dpi
(width × height)
119 mm/s
Printing width 101.6 mm:
75 mm/s
Printing width 101.6 mm:
48 mm/s
Printing width 101.6 mm:
18 mm/s
Printing width 203.2 mm:
85 mm/s
Printing width 203.2 mm:
49 mm/s
Printing width 203.2 mm:
34 mm/s
Printing width 203.2 mm:
13 mm/s
Print quality setting: Max Quality
1200 × 1200 dpi
(width × height)
Interface Wired LAN (1000BASE-T/100BASE-TX /10BASE-T)
Weight Auto cutter model Approx. 22.5 kg Approx. 25.5 kg
Peeler model Approx. 22.8 kg Approx. 26.3 kg
Printing width 101.6 mm:
8 mm/s
USB2.0 High-Speed
Printing width 203.2 mm:
6 mm/s
69
Specifications
Electrical Specifications
Power supply Power supply through a power connector
Rated voltage 100 to 240 V
Rated current 0.9 A
Overall Dimensions
Item CW-C6000 Series CW-C6500 Series
Height 326 mm 326 mm
Width 340 mm 444 mm
Depth 565 mm (Excludes the protrusion) 515 mm (Excludes the protrusion)
70
Environmental Specifications
Humidity (%)
Temperature (degrees C)
Specifications
Temp er at ur e/
humidity
Elevation 0 to 3000 m
Printing 5 to 35°C, 20 to 80% RH (no condensation)
Barcode printing 15 to 35°C, 20 to 80% RH (no condensation)
Storage When packed (ink not charged): -20 to 60°C, 5 to 85% RH (no condensation)
When -20°C or 60°C, within 120 hours
With ink charged: -20 to 40°C
When -20°C, within 120 hours
When 0 to 25°C, within 6 month
When 40°C, within 1 month
Noise Approx. 55 dB (ANSI Bystander position)
Based on Epson evaluation conditions.
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Ink Cartridge
Specifications
Model number CW-C6000Au, CW-C6000Pu
CW-C6500Au, CW-C6500Pu
CW-C6000Ae, CW-C6000Pe
CW-C6500Ae, CW-C6500Pe
CW-C6010A, CW-C6010P
CW-C6510A, CW-C6510P
CW-C6020A, CW-C6020P
CW-C6520A, CW-C6520P
CW-C6030A, CW-C6030P
CW-C6530A, CW-C6530P
CW-C6040A, CW-C6040P
CW-C6540A, CW-C6540P
CW-C6050A, CW-C6050P
CW-C6550A, CW-C6550P
Type 4 individual color cartridges
Ink colors Black, cyan, magenta, yellow
SJIC35P-BK/SJIC35P-C/SJIC35P-M/SJIC35P-Y
SJIC36P-BK/SJIC36P-C/SJIC36P-M/SJIC36P-Y
SJIC36P-BK/SJIC36P-C/SJIC36P-M/SJIC36P-Y
SJIC37P-BK/SJIC37P-C/SJIC37P-M/SJIC37P-Y
SJIC38P-BK/SJIC38P-C/SJIC38P-M/SJIC38P-Y
SJIC39P-BK/SJIC39P-C/SJIC39P-M/SJIC39P-Y
SJIC40P-BK/SJIC40P-C/SJIC40P-M/SJIC40P-Y
Ink type Pigmented ink
Expiration date 6 months after installation in the printer, 3 years after
manufacture including the period of use
Storage
temperature
Transporting
(without unpacking)
Storage
(without unpacking)
Installed -20 to 40°C (within 1 month when 40°C)
-20 to 60°C (within 5 days when 60°C)
-20 to 40°C (within 1 month when 40°C)
72
Specifications
Maintenance Box
Model number SJMB6000/6500
Type Maintenance box with integrated waste ink absorbing material
Storage temperature Transporting
(without unpacking)
Storage
(without unpacking)
Installed -20 to 40°C (within 1 month when 40°C)
-20 to 60°C (within 5 days when 60°C)
-20 to 40°C (within 1 month when 40°C)
73
Appendix
Appendix
Consumables and Options
Consumables and options for this product are available. They can be purchased from sales representatives.
Visit the URL below for more details.
< www.epson.com/support/>
Ink Cartridge
Four ink cartridge colors are used.
For the ink cartridges that can be used with this product, refer to "Ink Cartridge" on page 72.
Replace the ink cartridge(s) when you are prompted to do so.
(U"Replacing the Ink Cartridges" on page 28)
Genuine Ink Cartridges Recommended
• For the best performance of the printer, it is recommended to use genuine Epson ink cartridges. Use of
non-genuine Epson ink cartridges can adversely affect the printer and print quality and prevent the
printer from realizing its maximum performance. Epson cannot guarantee the quality and reliability of
non-genuine Epson products. Repairs for any damage or breakdown of this product due to the use of nongenuine Epson products will not be free of charge even if the warranty period is still valid.
• Color adjustment of the product is based on the use of genuine Epson ink cartridges. Use of non-genuine
ink cartridges may result in reduced print quality. Epson recommends the use of genuine Epson ink
cartridges.
Disposal of Ink Cartridges
Dispose the ink cartridges properly following the law or regulations of your country and area.
74
Appendix
Maintenance Box
The maintenance box is a box used to collect waste ink. The maintenance box available for this product is:
Model number: SJMB6000/6500
Replace the maintenance box when you are prompted to do so.
(U"Replacing the Maintenance Box" on page 30)
Genuine Maintenance Box Recommended
For the best performance of the printer, it is recommended to use a genuine Epson maintenance box. Use of a
non-genuine Epson maintenance box can adversely affect the printer and prevent the printer from realizing
its maximum performance. Repairs for any damage or breakdown of this product due to the use of nongenuine Epson products will not be free of charge even if the warranty period is still valid. Epson cannot
guarantee the quality and reliability of non-genuine Epson products.
Disposal of Maintenance Box
Dispose the maintenance box properly following the law or regulations of your country and area.
75
Appendix
Roll Paper Holder
A spare roll paper holder is provided as an option. In the following cases, replacement of the roll paper can be
performed quickly by loading paper beforehand in the spare roll paper holder.
• When you want to use paper of a different size or frequently change the label material
• When you want to reduce the down time as a result of roll paper replacement
Model number:
• Paper Holder C6000 (for CW-C6000 Series)
• Paper Holder C6500 (for CW-C6500 Series)
Item Paper Holder C6000 Paper Holder C6500
External dimensions (H x W x D) 220 × 206 × 220 mm 175 × 310 × 175 mm
Weight 0.65 kg 0.65 kg
76
Appendix
Restriction of Use
When this product is used for applications requiring high reliability/safety such as transportation devices related
to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or functional/
precision devices etc., you should use this product only after giving consideration to including fail-safes and
redundancies into your design to maintain safety and total system reliability. This product is not intended for use
in applications requiring an extremely high level of reliability and safety, such as in aerospace instruments, main
communication equipment, nuclear power control equipment, or medical equipment, etc. Please make your own
judgment on this product's suitability after a full evaluation.
Notes
(1) All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation.
(2) The content of this manual is subject to change without notice.
(3) While every precaution has been taken in the preparation of this manual, Seiko Epson Corporation assumes
no responsibility for errors or omissions.
(4) Neither is any liability assumed for damages resulting from the use of the information contained herein.
(5) Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident,
misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance
instructions.
(6) Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options
or any consumable products other than those designated as Genuine Epson Products or Epson Approved
Products by Seiko Epson Corporation.
Trademarks
Microsoft®, Windows®, Windows Vista®, and Windows Server® are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
EPSON and EXCEED YOUR VISION are registered trademarks of Seiko Epson Corporation.
Other product names and company names are the trademarks or registered trademarks of their respective
companies.
©Seiko Epson Corporation 2019. All rights reserved.
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