Epson C31CH92152A0 User Manual

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Technical Reference Guide

Describes features of the product.

Describes setup and installation of the product and peripherals.

Describes advanced usage methods for the product.

Describes how to control the printer and necessary information when you develop applications.

Describes how to handle the product.

Describes general specications and character code tables.

Product Overview

Setup

Advanced Usage

Application Development Information

Handling

Appendix

M00127300

Rev. A

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest information.

• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third

parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Wi-Fi

®, WPA

The Bluetooth such marks by Seiko Epson Corporation is under license.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Apple, Apple TV, Apple Watch, iPad, iPad Air, iPad Pro, iPhone, and Lightning are trademarks of Apple Inc., registered in the U.S. and other countries. tvOS is a trademark of Apple Inc.

Android

Google Play and the Google Play logo are trademarks of Google LLC.

All other trademarks are the property of their respective owners and used for identification purpose only.

, and WPA2TM are either registered trademarks or trademarks of Wi-Fi Alliance®.

® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of

is a trademark of Google LLC.

ESC/POS® Command System

Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending commands. ESC/POS is compatible with most Epson POS printers and displays.

ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.

You must follow warnings carefully to avoid serious bodily injury.

WARNING

Provides information that must be observed to prevent damage to the equipment or loss of data.

• Possibility of sustaining physical injuries.

CAUTION

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Warnings

WARNING

• Handle the power cable with care.

Improper handling may lead to fire or electric shock.

∗ Do not modify or attempt to repair the cable. ∗ Do not place any heavy object on top of the cable. ∗ Avoid excessive bending, twisting, and pulling. ∗ Do not place the cable near heating equipment. ∗ Check that the plug is clean before plugging it in. ∗ Be sure to push the plug all the way in.

• Be sure to use the specified AC adapter (PS-180).

Connection to an improper power source may cause fire or shock.

• Do not place multiple loads on the power outlet.

Overloading the outlet may lead to fire.

• Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise.

Continued use may lead to fire. Immediately unplug the equipment and contact qualified service personnel.

• Never disassemble or modify this product.

Tampering with this product may result in injury or fire.

• Do not allow foreign matter to fall into the equipment.

Penetration by foreign objects may lead to fire.

• If water or other liquid spills into this equipment, do not continue to use it.

Continued use may lead to fire. Unplug the power cord immediately and contact qualified service personnel.

• Do not use aerosol sprayers containing flammable gas inside or around this product.

Doing so may cause fire.

• Do not use this product in locations subject to high humidity or dust levels.

Excessive humidity and dust may cause equipment damage or fire.

Cautions

• Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage.

CAUTION

• Be sure to set this equipment on a firm, stable, horizontal surface.

The product may break or cause injury if it falls.

• Do not place heavy objects on top of this product. Never stand or lean on this product.

Equipment may fall or collapse, causing breakage and possible injury.

• Take care not to injure your fingers on the manual cutter ∗ When you remove printed paper ∗ When you perform other operations such as loading/replacing roll paper

• Do not open the roll paper cover without taking the necessary precautions, as this can

result in injury from the autocutter fixed blade.

• To ensure safety, unplug this product before leaving it unused for an extended period.

• To avoid risk of electric shock, do not set up this product or handle cables during a

thunderstorm.

• Never insert or disconnect the power plug with wet hands.

Doing so may result in severe shock.

• Never attempt to repair this product yourself.

Improper repair work can be dangerous.

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care, etc., please make your own judgment on this product's suitability after a full evaluation.

Note about interference

• This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

• If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna for the radio/TV.

- Increase the separation between the equipment and the radio/TV.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult your dealer or an experienced radio/TV technician for help.

• Never disassemble or modify this product.

• Seiko Epson Corporation shall not be liable for interference to radio/TV resulting from changes or

modifications to this product not expressly approved by Seiko Epson Corporation.

Open Source Software License

This product uses open source software in addition to Epson proprietary software.

For information of the open source software used in this product, see the following URL.

http://xxx.xxx.xxx.xxx/licenses.html

For “xxx.xxx.xxx.xxx” in the above URL, input your printer’s IP address.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of POS systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1 Product Overview

Chapter 2 Setup

Chapter 3 Advanced Usage

Chapter 4 Application Development Information

Chapter 5 Handling

Appendix Product Specifications

Specifications of Bluetooth Low Energy Technology Advertising Character Code Tables Compatibility with USB Type-A

Interface and Connector

■ For Safety..................................................................................................................................3

Key to Symbols.................................................................................................................................................................. 3

Warnings ............................................................................................................................................................................. 3

Cautions............................................................................................................................................................................... 4

■ Restriction of Use ....................................................................................................................4

■ Note about interference ........................................................................................................4

■ Open Source Software License.............................................................................................5

■ About this Manual ..................................................................................................................6

Aim of the Manual ........................................................................................................................................................... 6

Manual Content ................................................................................................................................................................ 6

■ Contents....................................................................................................................................7

Product Overview ..........................................................................................11

■ Features ................................................................................................................................. 11

■ Product Configurations ...................................................................................................... 13

Models................................................................................................................................................................................13

NFC Tag..............................................................................................................................................................................13

Accessories .......................................................................................................................................................................14

■ Part Names and Functions ................................................................................................. 15

Panel LED ..........................................................................................................................................................................16

Connectors .......................................................................................................................................................................17

Online and Offline..........................................................................................................................................................19

■ Status and Errors .................................................................................................................. 20

Status Display ..................................................................................................................................................................20

Error Status .......................................................................................................................................................................21

■ NV Memory (Non-Volatile Memory) ................................................................................. 23

NV Graphics Memory....................................................................................................................................................23

User NV Memory ............................................................................................................................................................23

Memory Switches (customized values)..................................................................................................................23

R/E (Receipt Enhancement) ........................................................................................................................................23

Maintenance Counter...................................................................................................................................................24

■ Simple Setup for Wireless LAN .......................................................................................... 25

■ Useful Functions for Smart Devices.................................................................................. 26

NFC Tag..............................................................................................................................................................................26

QR Code.............................................................................................................................................................................26

■ Printing Using Multiple Interfaces.................................................................................... 27

Setup ............................................................................................................... 28

■ Flow of Setup ........................................................................................................................ 28

■ Installing the Printer............................................................................................................ 29

Changing to the Front Eject Position......................................................................................................................30

■ Changing the Paper Width ................................................................................................. 31

■ Connecting the Optional Wireless LAN Unit................................................................... 33

■ Connecting the Optional Customer Display................................................................... 34

■ Connecting the Optional External Buzzer....................................................................... 35

Attachment Position .....................................................................................................................................................35

■ Connecting the Cash Drawer............................................................................................. 36

Required specifications of cash drawers................................................................................................................36

Connecting the drawer kick cable ...........................................................................................................................37

■ Connecting to the Power Source ...................................................................................... 38

Connecting the AC cable.............................................................................................................................................38

■ Connecting the Printer to the Host Devices.................................................................... 41

USB Interface ...................................................................................................................................................................41

Ethernet Interface ..........................................................................................................................................................41

Wireless LAN Interface..................................................................................................................................................41

Bluetooth Interface .......................................................................................................................................................44

■ Attaching the Power Switch Cover ................................................................................... 47

Advanced Usage ............................................................................................ 48

■ Software Settings................................................................................................................. 48

Functions...........................................................................................................................................................................49

■ Network Settings ................................................................................................................. 57

Setup methods ...............................................................................................................................................................57

Flow of Setup...................................................................................................................................................................57

Setup using EpsonNet Config ...................................................................................................................................58

Setup using EpsonNet Config (Web version).......................................................................................................59

Setup using arp/ping commands ............................................................................................................................60

MAC Address Confirmation........................................................................................................................................61

■ Setting/Check Modes .......................................................................................................... 62

Self-test Mode .................................................................................................................................................................64

NV Graphics Information Print Mode......................................................................................................................64

Receipt Enhancement Information Print Mode ..................................................................................................65

Software Setting Mode ................................................................................................................................................65

Restore Default Values Mode.....................................................................................................................................67

Interface Setup Mode...................................................................................................................................................68

TM-Intelligent Settings Information Print Mode ................................................................................................70

Peripheral Device Information Print Mode...........................................................................................................70

Hexadecimal Dumping Mode ...................................................................................................................................71

■ Printing a Status Sheet........................................................................................................ 72

■ Resetting the Interface Settings ....................................................................................... 74

■ TM-Intelligent Function...................................................................................................... 75

Server direct print ..........................................................................................................................................................75

Status Notification .........................................................................................................................................................75

Application Development Information....................................................... 76

■ Controlling the Printer ........................................................................................................ 76

ePOS-Print XML...............................................................................................................................................................76

ESC/POS.............................................................................................................................................................................76

■ Controlling the Cash Drawer.............................................................................................. 77

■ Controlling the Optional External Buzzer ....................................................................... 78

■ Software................................................................................................................................. 79

Development Kit ............................................................................................................................................................79

Drivers ................................................................................................................................................................................80

Utilities ...............................................................................................................................................................................81

Others.................................................................................................................................................................................81

Download .........................................................................................................................................................................82

■ Application Development and Distribution for iOS...................................................... 83

■ Notes on Printing Barcodes and Two-Dimensional Symbols ...................................... 83

Handling ......................................................................................................... 84

■ Installing Roll Paper............................................................................................................. 84

For the top eject position............................................................................................................................................84

For the front eject position.........................................................................................................................................86

■ Removing Jammed Paper .................................................................................................. 88

■ Roll Paper Cover does not Open ....................................................................................... 89

■ Cleaning the Printer............................................................................................................. 90

Cleaning the Printer Case............................................................................................................................................90

Cleaning the Thermal Head/Platen Roller .............................................................................................................90

■ Preparing for Transport....................................................................................................... 91

■ Removing/Attaching the Rear and Bottom Covers ....................................................... 92

Removing the Covers....................................................................................................................................................92

Attaching the Covers ....................................................................................................................................................94

Appendix......................................................................................................... 96

■ Product Specifications ........................................................................................................ 96

Printing Specifications .................................................................................................................................................98

Character Specifications ..............................................................................................................................................99

Paper Specifications ................................................................................................................................................... 101

Printable Area............................................................................................................................................................... 102

Printing and Cutting Positions ............................................................................................................................... 103

Electrical Characteristics........................................................................................................................................... 103

Environmental Conditions....................................................................................................................................... 104

External Dimensions .................................................................................................................................................. 105

■ Specifications of Interface and Connector.................................................................... 107

USB Interface ................................................................................................................................................................ 107

Network Interface .......................................................................................................................................................108

Bluetooth Interface .................................................................................................................................................... 111

NFC Tag........................................................................................................................................................................... 114

■ Bluetooth Low Energy Technology Advertising........................................................... 115

Introduction .................................................................................................................................................................. 115

Dongle specifications ................................................................................................................................................ 115

Procedure....................................................................................................................................................................... 115

Changing the Bluetooth Low Energy Technology Advertising Packet.................................................... 116

■ Character Code Tables....................................................................................................... 127

■ Compatibility with USB Type-A ....................................................................................... 128

Chapter 1 Product Overview

Product Overview

This chapter describes features of the product.

Features

Printing

• High speed receipt printing is possible (250 mm/s maximum).

• By using the "Batch rotate print (Upside Down)" function, you can print pages upside down to make it easier

to read the pages when they are ejected from the front side of the printer.

• Supports a variety of language (ANK (includes Thai language)/Japanese/Simplified Chinese/Traditional Chinese/Korean)

Handling

• Compact and lightweight Top eject position: 127 x 127 x 135 mm (5.0 × 5.0 × 5.3") Front eject position: 127 x 133 x 129 mm (5.0 × 5.2 × 5.1") Approx. 1.3 kg {2.87 lb}

• Easy drop-in paper loading.

• You can connect to the printer from an interface, other than the mainly connected interface, and run print

operation, when mainly connected interface is not printing.

• Ethernet, Bluetooth, and Wi-Fi connection status can be easily checked by viewing respective LED lights.

• A mechanism that holds paper while feeding paper backward enables reduction of top margin of each label

during continuous printing.

• Equipped with three USB Type-A ports for connecting the option devices.

• The USB port for connecting a tablet computer; USB-A - Device Charging, can provide up to 2.1A.

Software

• TM-Intelligent function is equipped.

• Supports Server Direct Print that sends a request for print data from the product to the Web server at

regular intervals.

• Supports status notification function, which enables the printer to send its status to a web server at a regular interval.

• NFC tag built into the printer unit for printing to a touched printer.

• Printing triggered by bar code scan by smart device camera.

• A utility for iOS/Android

• Printing of various types of bar codes, GS1-DataBar, and two-dimensional symbols (PDF417, QR code,

MaxiCode, Composite Symbology, Aztec Code, DataMatrix) is supported.

• A maintenance counter function is supported.

(Epson TM Utility for iOS/Android) for making printer settings is provided.

Chapter 1 Product Overview

Environment

• Paper saving function is available.

Others

• Paper eject position are selectable from top and front.

• Optional Wireless LAN cable set, customer display, and external buzzer are available.

• Optional wall hanging bracket is available to attach the printer to a wall.

Product Configurations

Models

• Standard model

Chapter 1 Product Overview

• Wi-Fi

• Bluetooth

* Available models may differ depending on the area.

® model

NFC Tag

You can select the printer you want to use by simply placing an NFC device over the NFC tag (mark) on the printer.

• There is no data rewriting function.

• Use Epson ePOS SDK to build this function into your application.

Accessories

Included

• 58-mm width roll paper guides

• 80-mm width roll paper (for operation check)

• Power switch cover

• AC adapter

• AC cable

• Manuals

Options

• Wireless LAN cable set (Model: OT-WL06)

• Customer display (Model: DM-D30)

Chapter 1 Product Overview

• Optional external buzzer (Model: OT-BZ20)

• Wall Hanging Bracket Set (Model: OT-WH30)

• Back cover (Model: OT-CC30)

Part Names and Functions

Chapter 1 Product Overview

1 Roll paper cover Open this cover when loading or replacing roll paper.

2 Panel LED For details on LED, see "Panel LED" on page 16.

NFC Tag A mark is printed here to indicate the position of the NFC tag. To establish communication

with an NFC device, bring the device close to this mark.

For the functions using the NFC tag, refer to "Useful Functions for Smart Devices" on page 26.

Cover open lever Operate this lever to open the roll paper cover.

5 Feed button Pressing this button once feeds roll paper for one line. Hold down this button to continue

feeding roll paper.

6 Power switch Turns the printer on or off.

7 Status sheet button Use this button to print a status sheet on interfaces or initialize the settings on interfaces.

When turning off the printer without using the power switch, it is recommended to send a poweroff command to the printer. If you use the power-off sequence, the latest maintenance counter values are saved. (Maintenance counter values are usually saved every two minutes.) For information about ESC/POS commands, see the ESC/POS Command Reference.

Chapter 1 Product Overview

Panel LED

Power LED

• Lights when the power supply is on.

• Off when the power supply is off.

• Flashes during the network to start up, when waiting for power off, or updating firmware.

Do not turn on by using the power switch while waiting for the power to turn off (when the Power LED is flashing). Otherwise, it may not startup correctly.

Error LED

• Lights or flashes when an error occurs. (For information about the flashing patterns, see "Status and Errors"

on page 20.)

• Ligh

• Off when the printer is in standard mode (online).

ts after the power is turned on or after a reset (offline). Automatically goes out after a while to indicate

that the printer is ready.

Paper LED

• Lights when the roll paper is out.

• Flashes to urge user to operate the Feed button.

Wi-Fi LED

• Lights while the printer is connected to Wi-Fi.

• Off while the printer is not connected to Wi-Fi or while the printer is connected to a wired LAN.

• Flashes while communication is temporarily disabled because an IP address has not been acquired or for

other reason.

Ethernet LED

• Lights while the printer is connected to Ethernet.

• Off while the printer is not connected to Ethernet or while the printer is connected to Wi-Fi.

• Flashes while communication is temporarily disabled because an IP address has not been acquired or for

other reason.

Bluetooth LED

• Lights while the printer is connected via Bluetooth.

• Off while the printer is not connected via Bluetooth.

• Flashes while the printer is waiting to be paired with another device.

Chapter 1 Product Overview

Connectors

All connectors are located on the lower rear of the printer. Interface types and the number of connectors vary by the printer model.

A: Printer models that are not equipped with a microSD card slot

B: Printer models that are equipped with a microSD card slot

1 USB connector

(USB-A - Device Charging) The USB connector color is white

2 USB connector (Type-A)

The USB connector color is black

3 USB connector (Type-B) Connects the USB cable for connecting to a computer.

Power supply connector Connect the AC adapter.

Ethernet connector Connects the 10BASE-T/100BASE-TX ethernet cable.

Connects a USB cable for connecting to a tablet computer.

Connects an optional Wireless LAN unit, customer display, or a handheld scanner.

CAUTION: It may be hard to disconnect some types of USB cable. Do not forcibly pull the cable, or the USB connector and USB cable may be damaged. Contact qualified service personnel if you encounter the trouble.

See "Connecting the Printer to the Host Devices" on page 41.

See "Connecting to the Power Source" on page 38.

Chapter 1 Product Overview

6 Drawer kick connector Connects the cash drawer or the optional external buzzer.

See "Connecting the Cash Drawer" on page 36, and "Connecting the Optional

ternal Buzzer" on page 35.

microSD card slot For a special purpose and cannot be used for daily use. For more details, contact

qualified service personnel.

• When connecting a Wireless LAN unit, use one of the connectors shown in the illustration below to prevent the unit from contacting with the printer case. If you use a USB extension cable that came with the Wireless LAN Unit, you can use any one of the USB connectors. A: Printer models that are not equipped with a microSD card slot B: Printer models that are equipped with a microSD card slot

• When a tablet computer is connected to the USB connector (USB-A - Device Charging), the Bluetooth function of the printer is disabled. To use the Bluetooth function while charging the tablet through the connector, set the "Interface selection" setting to "Bluetooth only". For more details, see "Software Settings" on page 48.

• When

connecting an Android device to the USB connector (USB-A – Device Charging) for data communication, make sure that the device satisfies the following requirements. Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

Chapter 1 Product Overview

Online and Offline

Online

The printer is online and ready for normal printing unless there is a reason to go offline.

Offline

The printer automatically goes offline under the following conditions:

• While the printer power is turning on/off

• During the setting and check modes operating (except the hexadecimal dumping mode)

• While roll paper is fed using the Feed button

• When the printer stops printing due to a paper end (when the paper out detector detected the paper out)

• During an operation standby state

• When an error has occurred (See "Status and Errors" on page 20.)

hile the roll paper cover is open

• W

Status and Errors

The status of the printer is indicated by lit and flashing LEDs.

You cannot print when an error has occurred.

You cannot identify the error by the flashing patterns of the LEDs. Develop the application so that users can identify the error description and check the solutions.

Status Display

Chapter 1 Product Overview

O: OFF N: ON F: Flashing -: Ignore the LED light

Power

LED

NOO -- -Online

NNNN N NWhile initializing after turning on the

NO - OO ODuring a self-test

NO - - - - While feeding paper using the Feed

NN - - - - Roll paper cover open while not

NOFO O OWaiting for the self-test to continue

NOF - - - Waiting for a Macro execution to run

NNF - - - Waiting for the roll paper cover to be

NNN - - - No roll paper

NN - - - - Automatically Recoverable Errors

Error

LED

Paper

LED

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

power

button

printing

closed to print a status sheet.

Recoverable Errors

N F *1 - - - - The connected device can only be

charged through the USB port.

N F - OO OUnrecoverable Errors

CAUTION:

Turn off the power immediately when an unrecoverable error occurs.

If the same error occurs again even after turning the power back on, contact qualified service personnel.

FOOO O OUpdating firmware

Chapter 1 Product Overview

Power

LED

FOFO O OWhile forced updating firmware mode is

F *2 N O O O O During turn-off process

F *3 OOOO ODuring power off

Error

LED

Paper

LED

Wi-Fi

LED

Ethernet

LED

Bluetooth

LED

Printer Status

NOTE:

The printer enters this status while processing the power off command. It is recommended to use this method when you need to save information on the printer’s operating status if the power is cut without using the power switch.

*1: The Error LED flashing pattern is: turning on and off alternately at 320 ms intervals for five seconds, then goes off. *2: The Power LED flashing pattern is: lighting for 320 ms followed by a pause for 320 ms. *3: The Power LED flashing pattern is: lighting for 160 ms followed by a pause for 2400 ms.

Error Status

There are three possible error types: automatically recoverable errors, recoverable errors, and unrecoverable

errors.

Automatically Recoverable Errors

• Head temperature error The printer recovers from the error when the head temperature drops.

• Cover open error (in the middle of printing) The printer recovers from the error when the roll paper cover is closed.

• TM-Intelligent function error The printer recovers from the error when the printer settings are corrected.

Chapter 1 Product Overview

Recoverable Errors

• Autocutter error An error occurs if the cutter is locked due to fallen foreign material or

similar cause. Although automatic recovery is performed even if there is only slight locking, if automatic recovery is not performed, remove foreign material and paper jams, and close the roll paper cover to perform recovery.

Instead of closing the roll paper cover, you can make the printer recover from the error using a dedicated command, however, doing so will cause the printer to go offline due to a cover open error.

Unrecoverable Errors

• These include a high voltage error, CPU execution error, and communication unit error. If the error persists

after turning the printer off and then on again, the printer may be defective. Contact qualified service personnel.

Turn off the power immediately when an unrecoverable error occurs.

Chapter 1 Product Overview

NV Memory (Non-Volatile Memory)

The printer's NV memory stores data even after the printer power is turned off. NV memory contains the following memory areas for the user:

• NV graphics memory

• User NV memory

• Memory switches (customized values)

• R/E (Receipt Enhancement)

• Maintenance counter

As a guide, NV memory rewriting should be used 10 times or less a day when you program applications.

NV Graphics Memory

Graphics, such as shop logos to be printed on receipts, can be registered.

To register your graphics data, use TM-m30II Utility or ESC/POS commands. You can check registered graphics data using TM-m30II Utility or by printing the data in the NV graphics information print mode.

User NV Memory

You can store and read text data for multiple purposes, such as for storing a note including customizing or maintenance information of the printer.

Memory Switches (customized values)

With the memory switches, which are software switches for the printer, you can configure various settings of the printer. For information about the memory switch, see "Software Settings" on page 48.

R/E (Receipt Enhancement)

You can set the graphics data, such as a shop logo, registered in the NV graphics memory to be printed on the top of each receipt or to be printed on the bottom of each receipt just before the paper is cut.

To make the settings, use TM-m30II Utility or ESC/POS commands.

You can check the settings using TM-m30II Utility or by printing the settings information in the Receipt enhancement information print mode.

Chapter 1 Product Overview

Maintenance Counter

With this function, printer information, such as the number of lines printed, the number of autocuts, and printer operation time after the printer starts working, is automatically stored in printer's memory. You can read the counter information to use it for periodical checks or part replacement.

• You can also check the head running length and number of times of autocutting with the selftest (see "Self-test Mode" on page 64).

• The main minutes (up to four minutes). However, the values are not saved when the printer is in powersaving mode or when it is turned off without the use of the power switch.

tenance counter values are automatically saved in the NV memory usually every two

Chapter 1 Product Overview

SimpleAP Start

SSID Encryption Type Passphrase

IP Address MAC Address

: EPSON_Printer : WPA2-PSK : 12345678

: 192.168.192.168 : xx-xx-xx-xx-xx-xx

Simple Setup for Wireless LAN

This printer comes with a mode (SimpleAP) that allows printers to connect with a smart device or a computer without requiring a wireless access point. This allows you to easily setup a wireless LAN for the printer by using a printer settings tool (Epson TM Utility, EpsonNet Config, or EpsonNet Config (Web version)) even without a network environment such as access points.

When the wireless LAN settings of the printer have not been changed from the factory default, and the printer is turned on, the printer automatically enters the Simple AP mode and prints the following information. If you have changed the wireless LAN settings from the factory default, start the printer according to the settings to connect the printer to an access point.

Chapter 1 Product Overview

Useful Functions for Smart Devices

You can easily connect this product to the network by using the NFC tag built-in to the printer or the QR code printed on the status sheet.

NFC Tag

Bring a smart device that supports NFC close to the NFC tag to acquire the printer information (information for specifying the device).

By using the acquired information, the device can specify the printer to send a print job over a network or Bluetooth.

QR Code

Capture the QR code printed on the status sheet with the camera on your smart device to acquire the printer information (information for specifying the device).

By using the acquired information, the device can specify the printer to send a print job over a network or Bluetooth.

• Programming using Epson ePOS SDK is required to use these functions. These functions are created by combining NFC touch and QR code capturing operations and the target printer specifications using Printer Easy Select API. See the "Epson ePOS SDK for Android/iOS User's Manual" and the Epson ePOS SDK sample program for more details. The sample program also contains a sample implementation method for reading an NFC tag and capturing a QR code.

• You can try a demo of these functions by using Epson TM Utility for iOS/Android.

Chapter 1 Product Overview

Printing Using Multiple Interfaces

In models with multiple interfaces, you can use all interfaces without any limitations on which interface is to be used. You can use this function to temporarily connect a smart device to a nearby printer and print.

The printer provides each interface with an independent receive buffer and switches the active interface depending on the priority, while handling data in each receive buffer.

You can set one interface for the main connection. Data received from the main connection interface is handled with the highest priority.

By default, the interface that receives the first data transfer is set as the main connection interface; however, you can select the main connection interface in advance.

When the receive buffer for the active interface becomes empty and a preset time period (one second by default) has passed, switching to another interface is enabled, and an interface that receives print data becomes active.

When you do not use the Bluetooth function, set the Bluetooth security level to "Middle" or "High" to prevent unauthorized access to the printer over Bluetooth. You can change the security level by using Epson TM Utility, TM-m30II Utility, or in the Interface Setup mode.

You can select the main connection interface and set the time to enable interface switching from the software settings. For details on software settings, see "Software Settings" on page 48.

Setup

6. Connecting the Cash Drawer (page 36)

5. Connecting the Optional External Buzzer (page 35)

4. Connecting the Optional Customer Display (page 34)

3. Connecting the Optional Wireless LAN Unit (page 33)

1. Installing the Printer (page 29)

2. Changing the Paper Width (page 31)

8. Connecting the Printer to the Host Devices (page 41)

7. Connecting to the Power Source (page 38)

9. Attaching the Power Switch Cover (page 47)

This chapter describes setup and installation of the product and peripherals.

Flow of Setup

This chapter consists of the following sections along with the setup flow of the product and peripherals.

Chapter 2 Setup

Installing the Printer

You can install the printer on a flat surface with the paper eject from top or with the paper eject from the front. Place the printer on a flat surface.

Top eject position

Front eject position

• Take measures to prevent the printer from moving due to vibrations when using the cash drawer.

• Do not place the printer in locations subject to high dust levels.

• Do not give a high impact on the printer during operation. Doing so may cause the print failure.

• Be careful not to place cords or foreign substances under the printer.

• You can install the printer as a wall hanging printer if you use the optional Wall Hanging Bracket

Set (OT-WH30). Refer to the installation manual of the Wall Hanging Bracket Set for details.

• When you have set the printer to eject printed paper from the front side, you can flip printed pages upside down by enabling the "Batch rotate print (Upside Down)" function. For more details, see "Software Settings" on page 48.

Chapter 2 Setup

Changing to the Front Eject Position

You can change the eject position by replacing the rear cover and the bottom cover. At the time of purchase, paper is ejected from the top position. When changing to the front eject position, follow the steps below to replace the covers.

Remove the bottom cover and the rear cover.

See the detailed information on "For the top eject position" on page 92.

Attach the rear cover and the bottom cover.

See the detailed information on "For the front eject position" on page 95.

Chapter 2 Setup

Changing the Paper Width

You can change the paper width from 80 to 58 mm by installing the included 58-mm width roll paper guides. Follow the steps below to change the paper width.

Turn off the printer when installing the roll paper guides.

Open the roll paper cover.

Align the three projections on the roll paper guides with the slots (*) in the printer,

and then press them down.

Chapter 2 Setup

After using the printer for an extended period at 58 mm, do not return to 80 mm. Parts of the print head that do not normally touch the paper may be damaged by the platen roller, and the autocutter may wear out.

Set the paper width in software setting mode.

For information about the software setting mode, see "Software Settings" on page 48.

Connecting the Optional Wireless LAN Unit

The optional Wireless LAN cable set (OT-WL06) enables you to use the product with a Wi-Fi connection.

For more information, refer to Technical Reference Guide of the Wireless LAN cable set.

• Be sure to turn off the printer when connecting the Wireless LAN unit.

• Depending on the installation conditions of the printer and the routing for cables connected to it,

the status of the radio waves for the Wireless LAN unit may decline. If this does happen, use an extension cable.

Chapter 2 Setup

Connecting the Optional Customer Display

You can connect the customer display (DM-D30) to this product, using USB connection.

For more information, refer to "DM-D30 Technical Reference Guide".

Be sure to turn off the printer when connecting the customer display.

Chapter 2 Setup

Volume adjustment knob

Top eject position

(Viewed from the front)

Front eject position

(Viewed from the front)

Connecting the Optional External Buzzer

When the optional external buzzer (model: OT-BZ20) is connected to the drawer kick connector of the printer, you can set the printer so that it beeps when you send commands, when an error occurs, when executed autocutting, and when detected paper end. Settings for sound patterns and frequency depending on the occasions the buzzer beeps are also available.

You need to set with the memory switch (customized values) for buzzer enable/disable setting, sound pattern setting, and frequency setting. For information about the memory switch (customized values), see "Software

Settings" on page 48.

• Be sure to turn off the printer before you connect/disconnect the optional external buzzer.

• Do not connect both the optional external buzzer and the cash drawer to the printer at the

same time by using a branched connector.

Attachment Position

The optional external buzzer is recommended to be installed in the following positions.

• When using the printer in top eject position: either side

• When using the printer in front eject position: side or top

• Do not install the optional external buzzer at the roll paper exit.

• To prevent liquid from entering inside, it is recommended to install the optional external buzzer

so that the volume adjustment knob is positioned sideways or downward.

Chapter 2 Setup

F. G

+24V

With shielded

Drawer kick connector

Printer side

User side [Drawer kick side]

Drawer open/ close switch

Drawer kick solenoid

Connecting the Cash Drawer

• Do not connect both the optional external buzzer and the cash drawer to the printer at the same time by using a branched connector.

• When the optional external buzzer is enabled with the memory switch (customized values) (see

"Software Settings" on page 48), a cash drawer cannot be used. Be sure to disable it when you

use a cash

• Two driver transistors cannot be energized simultaneously.

• Leave intervals longer than 4 times the drawer driving pulse when sending it continuously.

Required specifications of cash drawers

Specifications of drawers differ depending on makers or models. When you use a drawer other than specified, make sure its specification meets the following conditions.

Otherwise, devices may be damaged.

• The load, such as a drawer kick solenoid, must be connected between pins 4 and 2 or pins 4 and 5 of the drawer kick connector.

drawer.

• When the drawer open/close signal is used, a switch must be provided between drawer kick connector pins 3 and 6.

• The resistance of the load, such as a drawer kick solenoid, must be 24

Ω or more or the input current must be

1A or less.

• Be sure to use the 24V power output on drawer kick connector pin 4 for driving the equipment.

Drawer Connection Diagram

Adaptable Connector

RJ12 modular connector

Pin assignments

6 5 4 3 2 1

Pin number Signal name Direction

1Frame GND -

2 Drawer kick drive signal 1 Output

3 Drawer kick open/close signal Input

4 +24 V -

5 Drawer kick drive signal 2 Output

6Signal GND -

Connecting the drawer kick cable

• Use a shield cable for the drawer kick cable.

• When using cash drawer, make sure to use the power supply for printer (connector pins 4).

WARNING

• Do not insert a telephone line into the drawer kick connector.

Doing so may damage the telephone line or printer.

Chapter 2 Setup

Connect the drawer kick cable to the drawer kick connector by pressing firmly until the connector clicks into place.

Connecting to the Power Source

Arrow-printed portion of the connector

AC cable

AC adapter

• Be sure to use the specified AC adapter (PS-180) only.

• Never insert the AC cable plug into a socket that does not meet the input voltage of the AC

WARNING

adapter.

Doing so may result in damage to the printer.

• Should a fault ever occur, immediately turn off the power to the printer and unplug the AC cable from the socket.

When disconnecting the DC cable of the AC adapter from the printer, make sure that the AC cable is not connected, and then hold the arrow-printed portion of the connector to pull it straight out.

Chapter 2 Setup

Connecting the AC cable

Make sure the printer is turned off.

Connect the AC cable to the AC adapter.

Connect the DC cable of the AC adapter to the power supply connector.

If you want to charge your tablet, smart phone, or USB device using the printer,

connect the genuine cable of the device to the white USB connector (USB-A - Device Charging) of the printer.

Chapter 2 Setup

• Make sure you use the genuine cable for the tablet, smartphone, or USB device you are using.

• Charging may not be performed depending on the device's charging specifications.

• It may take a few seconds before charging starts as the device searches for the most

suitable amperage.

• If a device connected to the USB connector (USB-A Device Charging) has a rated power that exceeds the rated current of the USB connector, charging the device is stopped. See

"Product Specifications" on page 96.

• D

epending on how the device is being used, it may not charge to 100%.

• It may be hard to disconnect some types of USB cable. Do not forcibly pull the cable, or the USB connector and USB cable may be damaged. Contact qualified service personnel if you encounter the trouble.

• Whe

n connecting an Android device to the USB connector (USB-A - Device Charging) for data communication, make sure that the device satisfies the following requirements. Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

Insert the AC plug into a socket.

Turn on the printer.

Chapter 2 Setup

Connecting the Printer to the Host Devices

USB Interface

When using USB cable to connect with host device, connect the USB cable to the printer, and after starting the host device, turn the printer on.

Do not place any weight or stress on the cable when using. Doing so could damage the cable and connectors.

Ethernet Interface

Use ethernet cable to connect the printer to network via a hub.

Use EpsonNet Config, EpsonNet Config (Web version), or arp/ping commands to set network.

For information on setting up network, see "Network Settings" on page 57.

Wireless LAN Interface

Using Epson TM Utility, you can easily connect the printer to the network from an iOS or Android devices. We also recommend connecting the SimpleAP from a Windows computer, and setting up the Wireless LAN using the network setup tool (EpsonNet Config or EpsonNet Config (Web version)).

• When using wireless LAN, make sure you disconnect the LAN cable. If a LAN cable is connected, wireless LAN is disabled.

• When you set up the access point at the same time, set the access point in advance and check that it operates correctly.

• Examine the radio wave situation in the surrounding area before use.

•

Avoid using the same channel that is used in the neighboring shops where Wireless LAN is used.

• When using the printer in environments where kitchen microwaves and other devices that may interfere radio waves are installed, observe the following points. * Keep the printer away from the devices, such as kitchen microwaves, that may cause radio wave

interference. * Use channels that are away from the frequency bands that may cause radio wave interference. * Place shields between the printer and the devices that may cause radio wave interference. * Select either 2.4 GHz or 5 GHz, whichever is free from radio wave interference. * In auto channel setting for the access point, do not select a channel in which the devices may

cause radio wave interference.

• In the infrastructure mode, W53 and W56 channels are not available to connect to a stealth SSID access point.

Setting up from a Smart Device

Necessary Items

Prepare the following items.

• Device for setting: iOS or Android device

• Utility for setting: Epson TM Utility for iOS/Android

Running Epson TM Utility for iOS/Android

Run the Epson TM Utility for iOS/Android.

Chapter 2 Setup

Set from “Wi-Fi Setup Wizard” in the menu.

Follow the on-screen instructions to complete the setup.

Setting up from a Windows Computer

Necessary Items

Prepare the following items.

• Computer for setting: Windows 10/8/7 Computer equipped with a wireless LAN function

• Utility for setting: EpsonNet Config or EpsonNet Config (Web version)

Follow the steps below to connect the printer.

Turn on the printer.

After starting the printer, check that the "SimpleAP Start" is printed. If it is not printed, enter the Interface Setup mode and restart the printer in the SimpleAP mode. For more details, see "Interface Setup Mode" on page 68.

Activate Windows Wireless Network Connection and select [EPSON_Printer] as the

connection device on the screen that appears.

If the window to enter a pass phrase appears, enter "12345678”. Default settings on printer are the following values.

Chapter 2 Setup

Network mode SimpleAP mode

SSID EPSON_Printer

Pass phrase 12345678

IP Address 192.168.192.168

When connecting to the printer is complete, setup the Wireless LAN using the

network setup tool, EpsonNet Config or EpsonNet Config (Web version).

For details about EpsonNet Config, see "Setup using EpsonNet Config" on page 58. For details about EpsonNet Config (Web version), see "Setup using EpsonNet Config (Web version)"

page 59.

When setting the Wireless LAN is complete, restart the printer.

Chapter 2 Setup

Bluetooth Interface

Pair the printer with your device using the Bluetooth function of the device or using other methods. Pairing the printer is also possible by using EPSON TM Bluetooth® Connector (Windows) or Epson TM Utility (iOS or Android).

• If the host computer and the printer are not connected on a continuous basis but rather connected every time the printer starts printing, some time may be needed for the printer to actually start printing after the host computer commands printing. This pause is the time required for processing the connection between the host computer and the printer, and it depends on the conditions of the environment where used.

• If data transfer from an application of the host computer has already been completed, data might remain in the Bluetooth module internal buffer. As such data remaining in the buffer might be lost when the connection is cut off, use the status or similar functions to check that transmitted data has been completely printed before cutting off the wireless connection.

• For detailed information about EPSON TM Bluetooth User’s Manual.

• The device name and passkey are editable with the TM-m30II Utility or Epson TM Utility.

• The Bluetooth security level has been set to "Middle" by default. For information on the Bluetooth

security settings, see "Interface Setup Mode" on page 68.

Setting up from a Smart Device

Necessary Items

Prepare the following items.

• Device for setting: iOS or Android device

• Utility for setting: Epson TM Utility for iOS/Android

Running Epson TM Utility for iOS/Android

Run the Epson TM Utility.

® Connector, see the TM Bluetooth® Connector

Set from “Bluetooth Setup Wizard” in the menu.

Follow the on-screen instructions to complete the setup.

Setting up from a Windows Computer

Follow the procedure below and make the settings.

Have a Bluetooth wireless technology compatible computer ready.

Make sure you have installed TM Bluetooth® Connector.

Turn on the printer.

Start TM Bluetooth® Connector.

Select [Search all printers around this computer], and then click [Search].

Chapter 2 Setup

If the printer has not detected after clicking the Search button, check the manufacturer of the Bluetooth software.

1. Open the Control Panel.

2. In the search box on the Control Panel, enter "Bluetooth", and then click Change Bluetooth settings.

3. In the Bluetooth Settings dialog box, click the Hardware tab, and then search for the Microsoft Bluetooth Enumerator. If it is not found, the Bluetooth software cannot detect the Epson Bluetooth printer, and you may not be able to connect to the computer.

Select the printer to be paired, and then click [Connect].

Chapter 2 Setup

If the window to enter a passkey appears, enter a passkey and click [OK].

Select the port to be used from the pull-down list, and then click [OK].

The “Connection complete” window appears. Click [Test Buzzer] or [Test Printing] to

check operation.

Click [Back to Main screen] to return to the main window.

Click the “x” button of TM Bluetooth® Connector to exit.

• If “Error” is displayed when you click the [Search] on the TM Bluetooth® Connector, check

whether: *The Bluetooth adapter is installed to the computer. * Bluetooth is ON in the Windows settings.

• If the device is not displayed on the TM Bluetooth Status shows “ ” after pairing. Check whether: * The printer is not turned on.

Turn on the printe r. * The printer is 10 m or further away from the computer. * Confirm that there is no other wireless device, such as a microwave oven and cordless

telephone, that can interfere with the Bluetooth printer. * If the printer and the computer are placed in different rooms separated by a wall, move the

printer and/or the computer in the same room. * The printer may not be detected when the search time is short. Try search again with longer

search time. * While a computer and printer are communicating, the printer cannot be detected by other

computers. Confirm that the printer to be detected is not communicating with any

computer.

® Connector or the TM Bluetooth® Connector

Chapter 2 Setup

Attaching the Power Switch Cover

By attaching the power switch cover supplied, you can prevent accidental operations of the power switch. You can press the power switch by inserting a sharp-pointed object in the holes on the power switch cover.

If an accident occurs with the power switch cover attached, unplug the power cord immediately. Continued use may cause fire or shock.

WARNING

Chapter 3 Advanced Usage

Advanced Usage

Software Settings

With the memory switches and customized values, which are software settings for this printer, you can set the various functions.

For an outline of the functions, see the following section. You can make/change the settings using the methods described in the table below, or using ESC/POS commands.

Item\Method

Receive buffer capacity 

BUSY condition

Auto line feed

USB power-saving function 

Release condition of receive buffer BUSY

Select paper out detector enabled for paper out signal output

Memory Switches

Error signal settings

Pre-feed before next print 

Roll paper near-end detection

User NV memory capacity

NV graphics memory capacity 

Paper width

Print density

Print speed 

TM Utility for iOS,

for Android



TM-m30II Utility

for Windows

Software

Setting Mode



Thai characters print mode

Character code table defaults 

International character defaults 

Interface selection

Column emulation mode 

Customized Values

Command execution during offline 

Amount of top margin by backfeed

Interface switch waiting time 

Main connection interface 

Autocutting after closing cover

Paper reduction 

Font A auto replacement





Chapter 3 Advanced Usage

Item\Method

Font B auto replacement

Font C auto replacement

Multi-tone print density 

Optional buzzer

Customized Values

Batch rotate print (Upside Down)

Communication condition of USB interface 

Communication condition of Bluetooth interface

Bluetooth communication interval during power

TM Utility for iOS,

for Android





TM-m30II Utility

for Windows



Software

Setting Mode



saving mode

• For information about how to use the software setting mode, see "Software Setting Mode" on

ge 65.

• All the

settings are available using the ESC/POS commands.

Functions

Receive buffer capacity

• 4KB (initial setting)

• 45 bytes

The receive buffer capacity for the Bluetooth interface is 64 K bytes.

BUSY condition

• Receive buffer full/Offline (initial setting)

• Receive buffer full

In either case above, the printer enters the BUSY state after power is turned on, and when a self-test is being run.

Auto line feed

• Normally disabled (initial setting)

• Normally enabled

USB power-saving function

• Disabled

• Enabled (initial setting)

Chapter 3 Advanced Usage

The USB power-saving function is valid only when the USB interface communication condition is set to the vendor-defined class and the system configuration is set so that the USB driver can support the USB power-saving function.

Release condition of receive buffer BUSY

• Releases when the remaining receive buffer capacity becomes 256 bytes (initial setting)

• Releases when the remaining receive buffer capacity becomes 138 bytes

This function is enabled only when Receive buffer capacity is set to 4KB.

Select paper out detector enabled for paper out signal output

• Roll paper out detector (initial settings)

• Disabled

Error signal settings

• Enabled (initial setting)

• Disabled

Pre-feed before next print

• Disabled (initial setting)

• Enabled

• When using this function, the top margin is approximately 10.5 mm.

• This setting becomes invalid if you change the "Amount of top margin by backfeed" setting from

the initial setting (9.5mm (no backfeed)).

Roll paper near-end detection

• Disabled (initial setting)

• Enabled

Paper width

• 80mm (initial setting)

• 58mm

Chapter 3 Advanced Usage

Print density

Selectable from 70% to 120% (5% increment)

Initial setting: 100%

Depending on the paper type, it is recommended to set the print density as shown in the table below for the best print quality.

Supported papers Print density

TF50KS-EY, TF60KS-E, PD160R, PD190R, P220AGB-1, AP45KS-ND, AP50KS-ND, KT55PF

P5047(48) 105%

KT48FA, KT55FA, KT48PF, P5047(55) 110%

When the print density level is increased, print speed may be reduced.

100%

Print speed

Selectable from levels 1 to 13 (Slow ~ Fast)

Initial setting: level 13

Depending on print conditions, such as print duty, print head temperature, and data transmission speed, print speed is automatically adjusted, which may cause white lines due to intermittent print (the motor sometimes stops). To avoid this, keep the print speed constant by setting it lower.

Thai characters print mode

• Thai 1 pass (initial settings)

• Thai 3 pass

Character code table defaults

Selectable from 43 pages including user defined page

Initial setting: PC437: USA, Standard Europe

International character defaults

Selectable from 18 sets

Initial setting: USA

Interface selection

• Bluetooth only (only for Bl uetooth capable models)

• Standard USB only

• Ethernet/Wi-Fi only

• USB-A - Device Charging only

• Enable all the interfaces (initial setting)

• Enable all the interfaces except for Bluetooth (only for Bluetooth capable models)

If you want to connect a tablet and the printer via Bluetooth while charging the tablet through the USB connector (USB-A - Device Charging), select “Bluetooth only”.

Column emulation mode

• 48/35 characters mode (standard mode) (initial setting)

• 42/32 characters mode

Chapter 3 Advanced Usage

Command execution during offline

• Enabled (initial settings)

• Disabled

Amount of top margin by backfeed

• 2.0mm

• 9.5mm (no backfeed) (initial settings)

• When using the backfeed function with the printer that has been set up to eject paper from the

top side, remove any paper ejected from the ejection slot before starting printing.

• Disable the automatic top logo setting when enabling backfeed.

• Even if the "backfeed" has been enabled, it is not performed during the self-test.

• If setting a top margin of 5 mm {0.2"} or less, confirm that no errors occur in your environment of

usage. Usage in a hot and humid environment or usage of paper that curls easily may increase the risk of paper jams.

• When the paper is fed backward, the paper may get wrinkled or smeared due to a slack in the roll. It is recommended to use thermal paper that has high resistance to abrasion.

• Make sure to feed the paper by at least 20 mm before moving the auto cutter. It the paper feed length is not enough, it may cause a paper jam.

You can specify values in 0.5mm steps if you use TM-m30II Utility or TM Utility for iOS/Android.

Interface switch waiting time

Select from 1 to 10 seconds (in intervals of 1 second)

1 second (initial setting)

Main connection interface

• Auto (interface that receives data first) (initial setting)

• USB

• Bluetooth

• Ethernet/Wi-Fi

• No main connection I/F

• When using this printer with multiple interfaces, make sure the interface that is always

connected to be set as the main connection.

• When using multiple interfaces, set the receive buffer capacity to 4 KB.

• You cannot use wired LAN and wireless LAN at the same time.

• When you do not use the Bluetooth function, set the Bluetooth security level to "Middle" or

"High" to prevent unauthorized access to the printer over Bluetooth. You can change the security level by using Epson TM Utility, TM-m30II Utility, or in the Interface Setup mode.

• The displayed items vary depending on the interface configuration.

• For information about the function, see "Printing Using Multiple Interfaces" on page 27.

Chapter 3 Advanced Usage

Autocutting after closing cover

• Cuts (initial setting)

• Does not cut

Paper reduction

Extra upper space reduction

• Disabled (initial setting)

• Enabled

Extra lower space reduction

• Disabled (initial setting)

• Enabled

Line space reduction rate

• Not reduced (initial setting)

• 25%

• 50%

• 75%

Line feed reduction rate

• Not reduced (initial setting)

• 25%

• 50%

• 75%

Character height reduction

• Not reduced (initial setting)

• 25% reduction of inner spacing

• 50% reduction of inner spacing

• 75% reduction of inner spacing

• 75% reduction of inner spacing and shrinking the character height

Barcode height reduction rate

• Not reduced (initial setting)

• 25%

• 50%

• 75%

• No reduction is applied to blank dot lines that exist in a graphic data.

• Reduced barcodes are not guaranteed to be correctly scanned. Make sure to check whether

they are properly read by a barcode reader that is actually used.

Chapter 3 Advanced Usage

Font A auto replacement

• Does not replace (initial setting)

• Font B

• Font C

Font B auto replacement

• Does not replace (initial setting)

• Font A

• Font C

Font C auto replacement

• Does not replace (initial setting)

• Font A

• Font B

Multi-tone print density

Selectable from 70% to 100% (5% increment)

Initial setting: 100%

Optional buzzer

• For information about how to connect the optional external buzzer, see "Connecting the

Optional External Buzzer" on page 35.

• When

Enables/disables

• Disabled (initial setting)

• Enabled

Buzzer frequency (Error)

• Does not sound

• Sounds 1 time

• Sounds continuously (initial setting)

Sound pattern (Autocut)

the optional external buzzer is enabled, a cash drawer cannot be used. Be sure to disable

it when you use a cash drawer.

Chapter 3 Advanced Usage

Selectable from Patterns A to E

Initial setting: Pattern A

Buzzer frequency (Autocut)

• Does not sound

• Sounds 1 time (initial setting)

Sound pattern (Pulse 1)

Selectable from Patterns A to E

Initial setting: Pattern A

Buzzer frequency (Pulse 1)

• Does not sound

• Sounds 1 time (initial setting)

Sound pattern (Pulse 2)

Selectable from Patterns A to E

Initial setting: Pattern B

Buzzer frequency (Pulse 2)

• Does not sound

• Sounds 1 time (initial setting)

Batch rotate print (Upside Down)

• Disabled (initial setting)

• Enabled

Communication condition of USB interface

Class

• USB printer class (initial setting)

• USB vendor-defined class

Communication condition of Bluetooth interface

• Device name (initial setting: TM-m30II-H_xxxxxx)

• Passkey (initial setting: 0000)

• Security (initial setting: Low)

• Auto Re-Connect with iOS device (initial setting: Enabled)

The device name is initially set to TM-m30II-H_xxxxxx. (xxxxxx refers to the last 6 digits of the serial number labeled on the back of your printer.)

Chapter 3 Advanced Usage

Bluetooth communication interval during power saving mode

• Level 1 (Standard) (Initial setting)

• Level 2 (Short)

By changing the setting to "Level 2 (Short)," you can shorten the time until printing begins or the time until information is shown on the customer display connected to the printer. However, because the communication frequency increases, the power consumption of the printer and the host also increases. Also, depending on the host, this setting may not be enabled, and the host-specified communication interval may be used.

Chapter 3 Advanced Usage

Change network settings

on setting computer

Setup using EpsonNet

Config

Printing the status sheet (check settings) (See "Printing a Status Sheet" on page 72.)

Method 1 Method 2 Method 3

- Use EpsonNet Config to perform other settings

- Use EpsonNet Config ( Web version) to perform other settings

Use arp/ping command to set

printer IP address

Finish Finish Finish

Use EpsonNet Config

(Web version) to perform settings

Network Settings

The following explains the procedure for network settings in order to connect the product to your network.

Setup methods

There are three methods for set up.

Method 1: Setup using EpsonNet Config

This method involves installing the network configuration tool, EpsonNet Config, on your computer for setting.

As it does not require any settings in advance to allow set up, you can easily perform set up using a computer already connected to the network.

Download EpsonNet Config from the Epson website.

Method 2: Setup using EpsonNet Config (Web version)

This method involves opening the Web application equipped in the printer from a Web browser to perform settings.

Because you specify the printer's IP address to open it, you need to set your computer to the same network segment as the printer.

With EpsonNet Config (Web version), you can set more items than with EpsonNet Config.

Method 3: Setup using arp/ping commands

This method involves setting the printer's IP address in the setting computer's arp/ping commands, then using the setting tool to change the other settings.

The setting computer must be in the same segment as the printer. Also, settings can be done only when the printer's arp+ping IP setting is set to Enable.

Use EpsonNet Config or EpsonNet Config (Web version) for settings other than the IP address.

Flow of Setup

Chapter 3 Advanced Usage

Setup using EpsonNet Config

Execute EpsonNet Config, select the target printer from the displayed device list, then check and change the settings.

If the printer is still set to factory defaults, the printer's MAC address is listed up, even if the computer does not have the same network address.

• The initial setting uses an IP address for the printer provided by a DHCP server. Since you cannot complete setup if there are conflicting IP addresses on the network, make sure that there are no other devices on the network that conflict with the IP address provided by the DHCP server. If a DHCP server is not available, a fixed IP address (192.168.192.168) is set approximately one minute after turning on the printer. Also, if the Ethernet cable is not connected, connect the Ethernet cable and then run this process.

• When DHCP is enabled, the provided IP address is printed automatically. However, if the Ethernet cable is not connected, and the Wireless LAN unit is not installed, printing is not performed.

Connect the printer to the same network as the computer where you installed

EpsonNet Config.

Start up EpsonNet Config.

The tool automatically detects printers connected to the network and displays a list. It may take up to a minute for the printer to be displayed in the list. If it is not displayed, check that [Filter] is set to "(All)" or "Network-connected devices", then click [Refresh]. Or, select [Tools], then [Option], and check the settings of [Search Parameters].

Select the target printer, then click [Configuration].

If you cannot determine the target printer from the product name or the IP address, use the MAC address. You can check the printer's MAC address on the status sheet.

Change the printer's settings based on the network setting information you received

from the network administrator.

Select an item from the menu and change the setting.

Once you set the necessary items, click [Transmit].

The changed contents are sent to the printer and the printer settings are changed.

For details about EpsonNet Config, see the manual (operation guide) installed together with the tool or the online help.

Chapter 3 Advanced Usage

Setup using EpsonNet Config (Web version)

Follow the steps below to start up EpsonNet Config (Web version), and check or change the settings.

• When setting up using the EpsonNet Config (Web version), you need to set the network settings for the device to the same network segment as the printer you want to connect to.

• When DHCP is enabled, the provided IP address is printed automatically. However, if the Ethernet cable is not connected, and the Wireless LAN unit is not installed, printing is not performed.

Connect the setting computer and the printer to the same network.

Perform network settings on the computer so that it is in the same segment as the

printer's IP address.

Subnet mask: Same subnet mask as the printer IP address: Same segment (same network address) as the printer, different host address

Check the values set in the printer on the status sheet.

E.g.) Printer Setting computer

Subnet mask 255.255.255.0 255.255.255.0

IP address 192.168.192.168 192.168.192.2

Start up your Web browser and input the printer's IP address into the address field.

E.g.) http://192.168.192.168

Under initial settings, when you access EpsonNet Config (Web version) from your browser, an authentication warning message may be displayed.

Input your user name and password on the authentication window.

Nameplate

• The user name is “epson”, and the default password is the serial number of the printer. You can find the serial number by running the self-test or on the nameplate attached to the printer.

• You can change the password in the [Optional] menu, under [Password].

Chapter 3 Advanced Usage

Change the settings based on the network setting information you received from the

network administrator.

Select an item from [Configuration] menu and change the setting.

After changing the necessary parameters, click the [Send] button.

The changes are sent to the printer.

Click the [Reset] button on the Web page displayed after sending.

The sent contents are enabled. Depending on the changes, such as the IP address, the connection with the setting computer may be cut and the EpsonNet Config window may not be displayed. To reconnect, you need to set the network settings of the setting computer to the same network segment as the printer for which settings were changed.

Setup using arp/ping commands

You can change the printer's IP address by changing the ARP table (table of IP address and MAC addresses) managed by the OS on the setting computer.

Check that the setting computer is connected to the network in the same segment as the printer, and that the arp+ping IP setting for the printer is set to Enable. (The factory default is Disable.)

You can check the printer settings on the status sheet.

Delete the IP address you want to set to the printer from the ARP table.

arp -d (IP address) E.g.) arp -d 192.168.0.10

Chapter 3 Advanced Usage

Add the printer's MAC address and the IP address you want to set to the ARP table.

arp -s (IP address) (MAC address) E.g.) arp -s 192.168.0.10 00-26-AB-7B-00-00

Execute the ping command and enable settings.

ping (IP address you want to set) E.g.) ping 192.168.0.10 When a message like "Reply From 192.168.0.10: Bytes=32 Time < 10ms TTL=255" is displayed, the IP address setting is complete.

Use EpsonNet Config or EpsonNet Config (Web version) for settings other than the IP address.

MAC Address Confirmation

You can check the printer's MAC address using the following procedures.

• Printing the status sheet

• A printer self-test (Only supported on Ethernet. For wireless, see the status sheet.)

• Using EpsonNet Config to confirm

• Using a Web browser to confirm (EpsonNet Config (Web version) function)

Chapter 3 Advanced Usage

Close the roll paper cover, and turn on the printer while pressing the Feed button.

Self-test

Briey press the Feed button. Hold down the Feed button.

Open the roll paper cover, and turn on the printer while pressing the Feed

button, and then close the roll paper cover.

Continuing the self-test

Mode selection guidance

Hexadecimal dumping

Press the Feed

button once briey

and then hold it

down.

NV Graphics Information

Press the Feed

button twice briey

and then hold it

down.

Receipt

Enhancement

Information

Press the Feed button

three times briey

and then hold it

down.

Software Settings

Press the Feed

button four times

briey and then hold

it down.

Restore Default

Values

Press the Feed button

ve times briey and

then hold it down.

Interface Setup

Press the Feed

button six times

briey and then hold

it down.

TM-Intelligent

settings information

Press the Feed

button seven times

briey and then hold

it down.

Peripheral Device Information print

Setting/Check Modes

As well as print mode, the following modes are also provided for making various printer settings and checking items.

• Self-test mode

• NV graphics information print mode

• Receipt Enhancement information print mode

• Software settings mode

• Restore default values mode

• Interface setup mode

• Hexadecimal dumping mode

The self-test mode or hexadecimal dumping mode is selected depending on the operation performed when the power is turned on.

NV graphic information print mode, Receipt Enhancement information print mode, Software settings mode, and Restore default settings mode are selected depending on the Feed button operation performed during a self-test.

Chapter 3 Advanced Usage

Mode Selection

Modes

0: Exit and Reboot Printer 1: NV Graphics Information 2: Receipt Enhancement Information 3: Customize Value Settings 4: Restore Default Values 5: Interface Setup 6: TM-Intelligent Information 7: Peripheral Device Information 8 or more: None

Select Modes by executing following procedure.

step 1. Press the Feed button less

than 1 second as many times as the selected mode number.

step 2. Press Feed button for 1

second or more.

In 1 and 2, the following guidances are printed, the Paper LED flashes, and instructs the user's operations.

1. Continuing self-test guidance

2. Mode selection guidance

Chapter 3 Advanced Usage

Self-test Mode

You can check the following items using the self-test.

• Product name

• Firmware version

• Product serial number

• Interface type

• Peripheral device information

• Resident fonts

• Maintenance counter information (head running length, number of times of autocutting)

Follow the steps below. You can also run the self-test using the ESC/POS commands.

Close the roll paper cover.

While pressing the Feed button, turn on the printer. (Hold down the Feed button

until printing starts.)

After printing the current print status, a Continuing self-test guidance is printed, and the Paper LED flashes.

Briefly press the Feed button (less than one second) to continue the self-test.

The printer prints a rolling pattern on the roll paper, using the built-in character set. After “*** completed ***” is printed, the printer initializes and switches to standard mode.

NV Graphics Information Print Mode

Prints the following NV graphic information registered to the printers.

• Capacity of the NV graphics

• Used capacity of the NV graphics

• Unused capacity of the NV graphics

• Number of NV graphics that are registered

• Key code, number of dots in X direction, number of dots in Y direction to be defined.

• NV graphics data

For details on NV graphics, see "NV Graphics Memory" on page 23.

Follow the steps below.

After running a self test, hold down the Feed button for at least one second, and then

select the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

Chapter 3 Advanced Usage

After briefly (less than one second) pressing the Feed button once, hold it down for at

least one second, to print the NV graphics information.

After information printing, the Mode selection guidance is printed again.

To finish, turn off the power, or select “Exit and Reboot Printer”.

Receipt Enhancement Information Print Mode

You can check the following items using the R/E information mode:

• Automatic top logo setting

• Automatic bottom logo setting

• Extended settings for automatic top/bottom logo

Follow the steps below.

After running a self test, hold down the Feed button for at least one second, and then

select the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

After briefly (less than one second) pressing the Feed button twice, hold it down for

at least one second, to print the R/E information.

After information printing, the Mode selection guidance is printed again.

To finish, turn off the power, or select “Exit and Reboot Printer”.

Software Setting Mode

Set the printer's memory switches and customized values.

• Print Density

• Automatic Paper Reduction

• Enable/Disable Auto Paper Feed&Cut at cover close

• Paper Width

• Thai characters print mode

• Selection of character set

• Embedded Font Replacement

• Communication condition of USB Interface

• Print Speed

• NV Memory Capacity

• Command execution during offline

• Amount of top margin by backfeed

• Buzzer Control

Chapter 3 Advanced Usage

• Interface Settings

• Interface switch waiting time

• Main connection interface

• LED indicator when I/F starting

• Pre-feed before next print

• Enabling/disabling the roll paper near-end detector

• For details on the memory switches and customized values, see "Software Settings" on page 48.

• You can also make the software settings using the ESC/POS commands.

Follow the steps below.

After running a self test, hold down the Feed button for at least one second to enter

the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

Briefly press the Feed button three times (less than one second), hold it down for at

least one second to enter the Software settings mode (Customized value setting).

The Software setting mode guidance is printed, and the Paper LED flashes.

Customize Value Settings

Modes

0: Exit 1: Print Current Settings 2: Print Density 3: Print Speed 4: Automatic Paper Reduction

Auto Paper Feed&Cut at cover close

5: 6: Paper Width 7: Character/Font Settings 8: Interface Selection 9: Interface Settings 10: Intelligent Settings 11: Command Execution (Oine) 13: Other Settings

Select Modes by executing following procedure.

step 1. Press the Feed button less

than 1 second as many times as the selected mode number.

step 2. Press Feed button for 1

second or more.

Chapter 3 Advanced Usage

After briefly pressing the Feed button (less than one second) for the number of times

shown in the print result, hold down the button for more than one second to select the setting items.

The setting selected as the setting item, the current settings and initial settings are printed. Depending on the setting item, you may need to continue selecting the setting item before the settings are printed. For details on setting items, see "Software Settings" on page 48.

Select a setting by briefly pressing the Feed button (less than one second) for the

number of times applicable to the setting, and then hold down the button for more than one second to confirm your selection.

After saving the settings, the Software setting mode guidance is printed, and the Paper LED flashes.

To close Software setting mode, turn off the printer, or select “Exit” to return to Mode

selection guidance, and then select “Exit and Reboot Printer”.

• To select 0 as the item number, hold down the Feed button until printing starts.

• If the button is pressed a number of times that is not displayed by the Setup guidance, the

operation is invalid and the same guidance is printed.

Restore Default Values Mode

In Restore default values mode, following values saved on NV Memory will be set back to initial settings. When any error occurs, you can use to specify the reason.

• Memory switch

• Customized Value

• Communication Condition of USB Interface

• Status

• Character types

• Accessories

• Barcode

• Two-Dimens i ona l Sy mb ol

• Print Position

• Logo Setting

• TM-Intelligent function settings

Follow the steps below.

After running a self test, hold down the Feed button for at least one second to enter

the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

Chapter 3 Advanced Usage

Briefly press the Feed button four times (less than one second), hold it down for at

least one second to enter the Restore Default Values.

The guidance is printed.

Briefly press the Feed button once (less than one second), hold it down for at least

one second. (Hold down the Feed button until the message of restore completion is printed.)

Interface Setup Mode

Use this mode to setup the interface and other settings.

Follow the steps below.

After running a self test, hold down the Feed button for at least one second to enter

the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

Briefly press the Feed button five times (less than one second), hold it down for at

least one second to enter the Interface Setup mode.

The guidance is printed.

After briefly pressing the Feed button (less than one second) for the number of times

shown in the print result, hold down the button for more than one second to select the setting items.

Initialize

Select [Wi-Fi & Ethernet Setup] or [Bluetooth Setup] and select [Initialize] to restore the communication settings to the factory default. The printer is reset and restarted.

SimpleAP mode (Wi-Fi model)

In Wi-Fi model, select [Wi-Fi & Ethernet Setup] and select [SimpleAP] to start in SimpleAP mode (the same as the factory default setting). The printer is reset and restarted, and it begins printing the "SimpleAP Start" information.

Select this to use Quick connection for Wi-Fi model.

For information on the Quick connection function, see "Simple Setup for Wireless LAN" on page 25.

Chapter 3 Advanced Usage

Auto re-connect to iOS device (Bluetooth model)

In Bluetooth model, select [Bluetooth Setup] and then select [Auto Re-Connect iOS], you can select whether to enable or disable auto reconnection to iOS devices.

• For details on the auto re-connect function, see "Auto Reconnect Feature" on page 111.

• You can change the settings with TM-m30II Utility and TM Utility for iOS.

Bluetooth Security Settings (Bluetooth model)

For Bluetooth models, select [Bluetooth Setup], and then select [Security], and you can change the Bluetooth security settings.

When the security settings are changed from "Middle" or "Low" to "High", or vice versa, the link key (pairing information) is deleted. If the printer is already paired with a terminal, unpair them and then pair again.

You can change the settings with TM-m30II Utility and TM Utility for iOS/Android.

Security Pairing Mode Pairing Method

Low Pairing is always possible Just Works

Middle (initial setting)

High Pairing is possible for one minute after printing the status

Pairing is possible for one minute after turning the printer on or after printing the status sheet

sheet

Just Works

Numeric Comparison/Passkey Entry

Pairing method when the security is set to Middle/High (from the printer)

When the security is set to Middle/High and the printer is ready to be paired, perform the following procedure.

Load paper in the printer, and then turn it on.

• Make sure no errors have occurred and that the printer is not off-line.

• You cannot pair the printer while the network is starting up immediately after the power is turned

on.

Open the roll paper cover, hold down the FEED button (two seconds), and then close

the roll paper cover.

A status sheet is printed, and the Bluetooth LED flashes a pattern indicating that pair-

ing is now possible.

• Pairing is possible for one minute after printing the status sheet.

• You can enable pairing also by printing the status sheet by pressing the status sheet button.

Chapter 3 Advanced Usage

Pairing method when the security is set to High (from the host)

When the security is set to High and the printer is ready to be paired, perform the following procedure.

Search for the printer on the Bluetooth settings screen on the host device.

Select the printer you want to pair with.

The printer prints the Passkey.

Check that the printed Passkey and the Passkey displayed on the host device match,

and then select "Pairing" on the host device.

TM-Intelligent Settings Information Print Mode

This function allows you to print TM-Intelligent setting information currently registered in the printer.

Follow the steps below.

After running a self-test, hold down the Feed button for at least one second to enter

the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

Briefly press the Feed button six times (less than one second), hold it down for at

least one second to print the TM-Intelligent setting information.

After information printing, the Mode selection guidance is printed again.

To finish, turn off the power, or select “Exit and Reboot Printer”.

Peripheral Device Information Print Mode

This function allows you to print information for the device currently connected to the printer.

• Customer display information

• Wi-Fi adapter information

• Bluetooth adapter information

• Handheld scanner information

Follow the steps below.

After running a self-test, hold down the Feed button for at least one second to enter

the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

Chapter 3 Advanced Usage

Briefly press the Feed button seven times (less than one second), hold it down for at

least one second to print the Peripheral Device Information.

After information printing, the Mode selection guidance is printed again.

To finish, turn off the power, or select “Exit and Reboot Printer”.

Hexadecimal Dumping Mode

In hexadecimal dumping mode, data from the host device is printed in hexadecimal numbers and characters. By comparing the print outs and the program, you can check whether or not data is being sent to the printer correctly.

• When there are no characters that correspond to the print data, “ . ” is printed.

• If you press the Feed button when there is less than one line of print data, one line is printed.

• During hexadecimal dumping mode, applications that check the printer status may not operate

correctly. The printer only returns the status for the “Real-time transmission status” command.

Follow the steps below. Entering the hexadecimal dumping mode is also possible using the ESC/POS commands.

Open the roll paper cover.

While pressing the Feed button, turn on the printer. (Hold down the Feed button

until the Error LED turns on.)

Close the roll paper cover.

From this point, all data received by the printer is printed in the corresponding hexadecimal numbers and ASCII characters.

Example of printing in hexadecimal dumping mode:

To close hexadecimal dumping mode, turn off the printer after printing is complete,

or press the Feed button for three times.

Printing a Status Sheet

Follow the steps below to check the interface settings.

You cannot print after turning on the power while the Power LED is flashing.

Using the Status Sheet Button

Check that the printer is turned on.

Make sure the roll paper cover is closed.

If there is a bottom cover, remove the cover.

See "Removing the Covers" on page 92 for details on removing the bottom cover.

Hold down the status sheet button for at least three seconds.

The status sheet is printed. After printing, the printer returns to the standard mode.

Chapter 3 Advanced Usage

Using the Feed button

Check that the printer is on.

Open the roll paper cover.

Hold down the Feed button for at least one second.

Close the roll paper cover.

The status sheet is printed. After printing, the printer returns to the standard mode.

• After the status sheet is printed, only the print settings of the mainly connected interface are retained. For the mainly connected interface, see "Printing Using Multiple Interfaces" on page

• Ethernet and Wi-Fi status sheets are not printed while the printing communication protocol is being established. They will be printed after the connection is cut off (including being cut due to a time out).

• The Bluetooth status sheet is not printed if status sheet printing is performed under the following conditions. * Bluetooth is connected when the Bluetooth security is set to "Medium" or "High" * An error occurs when the Bluetooth security is set to "Medium" or "High" * Time between when a pairing request is received and Passkey printing starts when the

Bluetooth security is set to "High"

• "(none)" is printed for the "Connected Peripheral" if no peripherals are connected to the USB downstream port connector.

Chapter 3 Advanced Usage

* * * Wi-Fi & Ethernet Interface * * *

Wi-Fi Status

MAC Address SSID : EPSON_Printer Network Mode Comm Standard Encryption Type Link Status Channel Transmission Access Point Signal Level

Ethernet Status

MAC Address Physical Layer Link Status

Ethernet

: XXXXXXXXXXXX

: TM-m30II-H

Network

Soft Version : 01.00(1930.20.00)

TCP/IP Status

Acquiring IP Address Subnet Mask Default Gateway

Service Status

Time Server Server Direct Print Status Notication

Other Status

Date/Time Wi-Fi Device ID Wi-Fi Region ID

: Unmounted

: Infrastructure : 802.11b/g/n : WPA2-PSK : Unknown : Unknown : Unknown : Unknown : Unknown

: XX-XX-XX-XX-XX-XX : Auto-negotiation : Disconnect

: Auto : (NONE) : (NONE) : (NONE)

: (o) : (o) : (o)

: 2020/01/01 00:00:00 : Unknown : 1

* * * Bluetooth Interface * * *

Status

Bluetooth

BD_ADDR Passkey Device Name Module Ver Module Info Mode Security

Wi-Fi Status

MAC Address SSID : EPSON_Printer Network Mode Comm Standard Encryption Type Link Status Channel Transmission Access Point Signal Level

Ethernet Status

MAC Address Physical Layer Link Status

: XX:XX:XX:XX:XX:XX : XX : TM-m30II-H_XXXXXX : X.XX : BT401-XXXXX : Auto re-connect enable : Low

Bluetooth

Status

: XXXXXXXXXXXX

: TM-m30II-H

* * * Wi-Fi & Ethernet Interface * * *

: Unmounted

: Infrastructure : 802.11b/g/n : WPA2-PSK : Unknown : Unknown : Unknown : Unknown : Unknown

: XX-XX-XX-XX-XX-XX : Auto-negotiation : Disconnect

Ethernet

: XXXXXXXXXXXX

: TM-m30II-H

Network

Soft Version : 01.00(1930.20.00)

TCP/IP Status

Acquiring IP Address Subnet Mask Default Gateway

Service Status

Time Server Server Direct Print Status Notication

Other Status

Date/Time Wi-Fi Device ID Wi-Fi Region ID

: Auto : (NONE) : (NONE) : (NONE)

: (o) : (o) : (o)

: 2020/01/01 00:00:00 : Unknown : 1

Resetting the Interface Settings

Follow the steps below to restore the network settings to the factory default.

You can return the interface settings to their defaults from the Interface Setup mode. See "Interface

Setup Mode" on page 68 for details on the Interface Setup mode.

Turn off the printer and close the roll paper cover.

If the bottom cover is attached, remove the cover.

See "Removing the Covers" on page 92 for details on removing the bottom cover.

Hold down the status sheet button while turning on the printer.

A message is printed indicating that resetting is being performed, and the printer restarts.

Chapter 3 Advanced Usage

TM-Intelligent Function

This product supports the TM-Intelligent function and provides the following functions.

• Server direct print

• Status Notification

You can set each function in the Setup Utilities. For details on the setting method for Epson TM-m30II Utility for Windows, see the TM-m30II Utility User's Manual. You can also download a dedicated manual and sample programs from our homepage.

Server direct print

The server direct function allows this product to acquire print data from a Web server and then print. By including print data in a response to request from this product, the Web server application can print to this product or a TM printer on the network.

The features are as follows.

• You can acquire print data from three different URLs.

• Print data is available in ePOS-Print XML format.

• You can use this product to print to TM printers on a network.

Regarding details on server direct printing, see the Server Direct Printing User's Manual.

Status Notification

Status Notification is used to periodically notify the TM printers with SDP support status to the Web server. The

Web server automatically responds with an empty response.

Operating the printer management application created by the user with the Web server enables grasp of the status of the printers installed in a shop from a remote place.

For more details about the Status Notification, refer to the "Server Direct Print User's Manual".

Chapter 4 Application Development Information

Application Development Information

This chapter describes how to control the printer and gives information useful for printer application development.

Controlling the Printer

The printer supports the following command systems:

• ePOS-Print XML

• ESC/POS

Users can control the printer by using the aforementioned commands, or the following development kits or drivers.

• Epson ePOS SDK

• OPOS ADK

• OPOS ADK for .NET

• JavaPOS ADK

• EPSON Advanced Printer Driver (APD)

• EPSON TM Virtual Port Driver

• Mac Printer Driver

• Epson TM/BA Series Thermal Printer Driver

ePOS-Print XML

ePOS-Print XML is the Epson original control command system for POS printers defined in XML. With ePOSPrint XML commands, you can print in environments where http communication is available and from OS applications. For detailed information about ePOS-Print XML, see the ePOS-Print XML User's Manual.

ESC/POS

ESC/POS is the Epson original printer command system for POS printers and customer display. With ESC/POS commands, you can directly control all the printer functions, but detailed knowledge of printer specifications or combination of commands is required, compared to using drivers and applications.

For detailed information about ESC/POS commands, see the ESC/POS Command Reference that can be accessed from the following URL.

U www.epson-biz.com/pos/reference/

Chapter 4 Application Development Information

Controlling the Cash Drawer

A pulse output is sent to drawer kick connector pin 2 or pin 5, and you can open the drawer.

You can also check the open/close status of the drawer by checking the signal level of the drawer kick connector pin 3.

These controls are executed by a driver or by commands.

ESC/POS Commands

Prepare the output command for the specified pulse and the status transmission command.

For details, see the ESC/POS Command Reference.

For Windows Printer Drivers (APD)

You can set the drawer to open when printing is started. For details, see the manual for drivers.

For details on control, see the manual for Status API of the driver.

OPOS (OCX Driver)

For details, see the "EPSON OPOS ADK MANUAL APPLICATION DEVELOPMENT GUIDE Cash Drawer" and the "UnifiedPOS Specification".

OPOS for .NET

For details, see the "EPSON OPOS ADK for .NET MANUAL Application Development Guide Cash Drawer (EPSON Standard)" and the "UnifiedPOS Specification".

Epson ePOS SDK

The output command for the drawer kick pulse and the status transmission command are provided in each SDK library. For details, see the user's manuals provided with each SDK.

• Whether or not pin 2 or pin 5 operates the drawer kick connector depends on the connected cash drawer.

• You can acquire documents regarding the UnifiedPOS from the following link. https://www.omg.org/retail/unified-pos.htm

Chapter 4 Application Development Information

Controlling the Optional External Buzzer

You can set the optional external buzzer to buzz when an error occurs and when an automatic cut off occurs.

By using the driver or the command, you can specify when to sound the buzzer.

In addition, the beep pattern and how many times to sound the buzzer can be changed.

ESC/POS Command

Use the buzzer control command or the output command for the specified pulse.

For details, see the ESC/POS Command Reference.

For Windows Printer Drivers (APD)

Use the DirectIO function or the API for opening the drawer. For details, see the manual for Status API of the drivers.

OPOS (OCX Driver)

For details, see the "EPSON OPOS ADK MANUAL APPLICATION DEVELOPMENT GUIDE POSPrinter (TM Series)".

OPOS for .NET

For details, see the "EPSON OPOS ADK for .NET MANUAL Application Development Guide POSPrinter (TM-m30II-H)".

Epson ePOS SDK

The command for the buzzer function is provided in each SDK library. For details, see the user's manuals provided with each SDK.

For details on setting the optional external buzzer, see "Connecting the Optional External Buzzer" on

page 35.

Chapter 4 Application Development Information

Software

The following software is provided for application development.

Development Kit

Software Description

Epson ePOS SDK This is a developer kit to control applications, native applications for smart devices, and

for Android

for iOS

for JavaScript

EPSON OPOS ADK This OCX driver can control POS peripherals using OLE technology.*1

printers. This includes libraries, manuals, and sample programs.

Because controlling POS peripherals with original commands is not required on the application side, efficient system development is possible.

EPSON OPOS ADK for .NET The OPOS ADK for .NET is a POS industry standard printer driver compatible with

Microsoft POS for .NET. It allows you to develop applications that are compatible

with the UPOS (Unified POS) specification. When developing applications, use a separate development environment such as Microsoft Visual Studio .NET.

EPSON JavaPOS ADK JavaPOS is the standard specification which defines an architecture and device interface

(API) to access various POS devices from a Java based system. Using JavaPOS standard API allows control with Java based applications of functions inherent to each device. A flexible design with Java language and JavaPOS enables many different types of computer systems, such as stand alone or network configuration, to use a same application. You can use JavaPOS to build applications and drivers independently of platforms. This allows flexible configurations using thin clients to meet the system requirements.

Epson TM Print Assistant A native application that relays print data between an application and the TM printer.

for Android

for iOS

Epson TM Print Assistant allows you to develop a system that enables printing from a Web application or a URL-scheme capable application such as FileMaker, on a smart device connected to the TM printer.

∗1: OLE technology developed by Microsoft divides software into part blocks. The OPOS driver is presupposed to be

used with a development environment, such as Visual Basic, unlike ordinary Windows printer drivers. It is not a driver to be used for printing from commercial applications. You can acquire documents regarding the UnifiedPOS from the following link. https://www.omg.org/retail/unified-pos.htm

Drivers

Chapter 4 Application Development Information

Software Description

EPSON Advanced Printer Driver (APD)

EPSON TM Virtual Port Driver

Mac Printer Driver Mac printer driver allows you to control the printer using Common UNIX

Epson TM/BA Series Thermal Printer Driver

In addition to ordinary Windows printer driver functions, this driver has controls specific to POS. The Status API (Epson original DLL) that monitors printer status and sends ESC/POS commands is also attached to this driver.

This is a serial/parallel-USB/LAN conversion driver to make an Epson TM/BA/EU printer connected via USB or LAN accessible from a POS application through a virtual serial or parallel port. It allows you to directly control devices connected via USB or LAN with ESC/POS commands without making changes in the POS application that controls devices connected via a serial or parallel interface.

Printing System (CUPS) on Mac OS X.

This is a full raster printer driver. It is able to print images, text, and vector graphics etc., that an application displays. With this driver many printer controls are possible, such as paper cut timing control, cash drawer control, printing speed control, blank line skip, and upside-down printing. It also provides API and dialogues for print setting, sample applications, and logo setting utility.

This driver allows you to control the printer using Common UNIX Printing System (CUPS) on GNU/Linux.

This is a full raster printer driver. It is able to print images, text, and vector graphics etc., that an application displays. With this driver many printer control are possible, such as paper cut timing control, cash drawer control, printing speed control, blank line skip, and upside-down printing.

Operating

environment

Windows

Mac OS X

GNU/Linux

Utilities

Chapter 4 Application Development Information

Software Description

Epson TM Utility A utility that is available on the App Store or Google Play. Use this to perform

wireless connection setup and change settings on the printer from iOS and Android devices. In addition, the utility has the following functions.

• Sample receipt printing

• Printer status display

• Quick pairing by NFC/QR code

• Firmware update

TM-m30II Utility A utility for checking and changing various printer settings. Use this utility to:

• Check the current settings

• Test opera t ion

• Store logos

• Set paper saving

• Set printing control

• Set communication interfaces

• Configure the network settings

• Configure the TM-Intelligent function settings

• Save/restore settings

EpsonNet Config A network setting tool for Epson network products. Windows, Mac

Operating

environment

iOS, Android

Windows

TM Bluetooth Connector

Deployment Tool Use to make network and printer settings simultaneously. Allows you to make

Monitoring Tool Use to check a list of status for the Epson printers connected to the network.

TM-m30II-H Firmware Updater

Pairs the Bluetooth printer with your device, and sets the Bluetooth port to be used by the printer driver and/or an application. Using this software makes it easy to pare the printer because the software searches for and displays only Epson Bluetooth printers, and allows you to search the printer by its product name.

settings efficiently at the time of introducing TM printers for the first time, or when configuring multiple TM printers at the same time.

You can also update certificates for multiple printers used for WPA-Enterprise in a batch.

Use this tool to update the printer's firmware.

An executable file and the firmware are packaged together.

Windows

Others

Manual Description

ePOS-Print XML User's Manual Describes ePOS-Print XML statements. This manual comes with sample programs.

Chapter 4 Application Development Information

Download

You can obtain software and manuals from one of the following URLs.

For customers in North America, go to the following web site:

U www.epson.com/support/

For customers in other countries, go to the following web site:

U www.epson-biz.com/

Chapter 4 Application Development Information

Application Development and Distribution for iOS

If your application enables communication with the printer using Bluetooth or a Lightning-USB cable, Epson must submit the application to Apple before you submit it to the App Store. Please apply for each application you want to submit to the App Store from the URL below.

U www.epson-biz.com/ais/E/

Notes on Printing Barcodes and Two-Dimensional Symbols

• Ensure adequate space around the code; “quiet zone” that is required for the code.

• To print PDF417 (two-dimensional symbol), the following settings are recommended.

Module height: 3 to 5 times the module width

Vertical size of the symbol: approximately 5 mm {0.20"} or more

• The recognition rate of ladder bar codes and two-dimensional symbols may vary depending on widths of the modules, print density, environmental temperature, type of paper, and characteristics of the reader. Make sure to check the recognition rate beforehand to determine the settings and use conditions so that the restrictions of the reader are satisfied.

• Reading quality of multi-gradation bar codes and two-dimensional symbols is not guaranteed.

• When printing a ladder barcode or two-dimensional symbol that is created as a graphics data, set the print

speed to level 5.

Handling

This chapter describes basic handling of the printer.

Installing Roll Paper

Follow the steps below to install the roll paper.

Make sure you use a specified roll paper type.

For the top eject position

Use the cover open lever to open the roll paper cover.

Chapter 5 Handling

Remove the used roll paper core if any, and insert the roll paper.

Load the roll paper in the correct direction.

Chapter 5 Handling

• Before installing the roll paper, take up any slack in the roll paper by pulling its leading edge. If you install a slack roll paper, a paper jam or print quality problems may occur.

• Before installing the roll paper, make sure that the roll paper is not deformed. Using a deformed roll paper will cause the printer to malfunction.

Pull out some paper, and close the roll paper cover.

When the printer power is on, the roll paper is automatically cut.

Chapter 5 Handling

For the front eject position

Use the cover open lever to open the roll paper cover.

Remove the used roll paper core if any, and insert the roll paper.

Load the roll paper in the correct direction.

• Before installing the roll paper, take up any slack in the roll paper by pulling its leading edge. If you install a slack roll paper, a paper jam or print quality problems may occur.

Chapter 5 Handling

• Before installing the roll paper, make sure that the roll paper is not deformed. Using a deformed roll paper will cause the printer to malfunction.

Pull out some paper, and close the roll paper cover.

When the printer power is on, the roll paper is automatically cut.

Removing Jammed Paper

Do not touch the thermal head and its surroundings. After printing, the thermal head and its surroundings can be very hot.

CAUTION

When a paper jam occurs, never pull out the paper forcibly.

Follow the steps below if the roll paper is jammed.

Turn off the printer

Open the roll paper cover.

Chapter 5 Handling

Remove the jammed paper.

Close the covers.

Roll Paper Cover does not Open

When the roll paper cover does not open using the lever, restart the printer.

Chapter 5 Handling

Platen rollerThermal head

Cleaning the Printer

Cleaning the Printer Case

Be sure to turn off the printer, and wipe the dirt off the printer case with a dry cloth or a damp cloth. Be sure to unplug the AC cable while cleaning.

Never clean the product with alcohol, benzine, thinner, or other such solvents.

Doing so may damage or break the parts made of plastic and rubber.

CAUTION

Cleaning the Thermal Head/Platen Roller

It is recommended to clean the thermal head periodically (generally every 3 months) to maintain receipt print quality.

Depending on the roll paper used, paper dust may stick to the platen roller and the paper may not be fed correctly. To remove the paper dust, clean the platen roller.

Turn off the printer, open the roll paper cover, and clean the thermal elements of the thermal head/platen roller with a cotton swab moistened with an alcohol solvent (ethanol or IPA).

• After printing, the thermal head and its surroundings can be very hot. Do not touch it and let it cool before you clean it.

CAUTION

• Do not damage the thermal head by touching it with your fingers or any hard object.

Preparing for Transport

Follow the steps below to transport the printer.

Turn off the printer.

Confirm that the Power LED is off.

Disconnect the AC cable from the socket.

Remove the roll paper.

Pack the printer upright.

Chapter 5 Handling

Removing/Attaching the Rear and Bottom Covers

Removing the Covers

Follow the steps below to remove the covers.

For the top eject position

Use your finger to remove the rear cover as shown in the illustration.

Chapter 5 Handling

Use your finger to remove the bottom cover as shown in the illustration.

For the front eject position

Use your finger to remove the rear cover as shown in the illustration.

Chapter 5 Handling

Use your finger to remove the bottom cover as shown in the illustration.

Attaching the Covers

Follow the steps below to attach the covers.

For the top eject position

Align the catches and attach the bottom cover to the printer.

Chapter 5 Handling

Hook the catches into the bottom cover and attach the rear cover to the printer.

For the front eject position

Align the catches and attach the rear cover to the printer.

Chapter 5 Handling

Hook the catches into the rear cover and attach the bottom cover to the printer.

Appendix

Product Specifications

Printing method Thermal line printing

Printing direction Two directional with friction feed

Paper feed speed 200 mm/s {5.9"/s} (continuous paper feeding with the Feed

button)

Cutting method Partial cut (cutting with one point in center left uncut)

Interface Standard model Ethernet [10BASE-T/100BASE-TX]

USB Type-B [USB 2.0, Full-speed (12 Mbps)]

USB Type-A [USB 2.0, Full-speed (12 Mbps)]

Wi-Fi model Wireless LAN [IEEE802.11 b/g/n or IEEE802.11 a/b/g/n/ac]

Ethernet [10BASE-T/100BASE-TX]

USB Type-B [USB 2.0, Full-speed (12 Mbps)]

USB Type-A [USB 2.0, Full-speed (12 Mbps)]

Appendix

Bluetooth model Bluetooth [Bluetooth 3.0 (EDR supported)]

Ethernet [10BASE-T/100BASE-TX]

USB Type-B [USB 2.0, Full-speed (12 Mbps)]

USB Type-A [USB 2.0, Full-speed (12 Mbps)]

Buffers Receive buffer 4 KB/45 bytes (64 KB for Bluetooth interface)

Downloaded buffer (user-defined characters and userdefined images)

NV graphics memory 384 KB

Barcode/ two-dimensional symbol printing

Cash drawer function 2 drives

Power supply

AC power consumption (100 to 230V/50 to 60 Hz)

Operating 32.8 W (AC 115 V/60 Hz)

Standby 1.6 W (AC 115 V/60 Hz)

12 KB

UPC-A, UPC-E, JAN8 / EAN 8, JAN13 / EAN13, Code39, Code93, Code128, ITF, CODABAR(NW-7), GS1-128, GS1 DataBar, Code128 auto, PDF417, QR code, Maxi Code, Data Matrix, Aztec Code, Two-dimensional GS1 DataBar, Composite Symbology

PS-180

Operating voltage DC 24V ± 7%

USB connector for charging

(USB-A - Device Charging, white connector)

Rated current: 2.1A

Rated voltage: 5.1V

Appendix

Life

MTBF

MCBF

Temperature/Humidity Operating: 5 to 45°C {41 to 113°F}, 10 to 90% RH

Overall dimensions (W × D × H) Top eject position: 127 X 127 X 135 mm (5.0 × 5.0 × 5.3")

Weight (mass) Approx. 1.3 kg {2.87 lb}

Printer mechanism 15 million lines (printing + paper feeding)

Thermal head 150 km

Autocutter 2.2 million cuts

360,000 hours

65 million lines

Storage: -20 to 60°C {-4 to 140°F}, 10 to 90% RH

Front eject position: 127 X 133 X 129 mm (5.0 × 5.2 × 5.1")

*1: Reference data: When using AC adapter (AC Adapter, C1 or PS-180 depending on the model). *2: According to our operation conditions. It may differ depending on the usage conditions and product model. *3: Indicates the mean time between failures during the random failure period. *4: Indicates the overall mean time between failures, including wear-out and random failures, before the life is

reached.

*5: Indicates the overall mean cycles between failures, including wear-out and chance failures, before the life is

reached.

Printing Specifications

Appendix

Paper width

58 mm

Printing method Thermal line printing

Dot density 203 × 203 dpi

Printing width

The number of characters

48/35 characters mode 52.5 ± 0.2 mm {2.07 ±

0.01"}, 420 dots

42/32 characters mode 52.5 ± 0.2 mm {2.07 ±

0.01"}, 420 dots

48/35 characters mode Font A (12 × 24) 35 48

Font B (10 × 24) 42

Font C (9 × 17) 46 64

Special Font A 35 48

Special Font B 46 64

Kanji Font A (24 × 24) 17

Kanji Font B (20 × 24) Japanese: 21

42/32 characters mode Font A (12 × 24) 32 42

Korean: 26

Paper width

80 mm

72.0 ± 0.2 mm {2.83 ±

0.01"}, 576 dots

68.3 ± 0.2 mm {2.69 ±

0.01"}, 546 dots

Japanese: 28

Korean: 36

Font B (10 × 24) 42 54

Font C (9 × 17) 46 60

Special Font A 35 45

Special Font B 46 60

Kanji Font A (24 × 24) 16 21

Kanji Font B (20 × 24) Japanese: 21

Korean: 26

Line spacing 3.75 mm {1/5"}

(initial setting, programmable by command)

Maximum print speed

Multi-tone graphics printing Up to 16 color tones

dpi: dots per inch

*1: Initial setting

*2: When the printer prints with the standard print density level at 25°C {77°F} and 24V.

*3: The maximum is 100 mm/s {3.94"/s} when printing ladder barcodes, 2-dimensional symbols, or multi-tone graphics.

• The print speed changes automatically depending on the applied voltage and head temperature.

• If the data transmission speed is slower than the maximum print speed, the print speed may fluctuate and the print result may become shaded and/or dot displacement in paper feeding may occur. Furthermore, if the data transmission speed is much slower than the maximum print speed, intermittent printing will occur.

250 mm/s {9.84"/s}

Japanese: 27

Korean: 34

Character Specifications

Number of characters

Character set ANK 95 alphanumeric characters

128 extended graphics characters x 43 pages (includes user-defined pages)

18 international character sets

Japanese 6,879 characters of JIS X0208-1990,

845 special characters

11,233 characters of JIS X0213:2004, One special character

Simplified Chinese 28,553 characters of GB18030-2000

Traditional Chinese 13,535 characters of Big5

Appendix

Character code

The number of dots per character

Korean 8,366 characters of KSC5601

Japanese ISO-2022-JP / Shift_JIS / Shift_JIS-2004

Simplified Chinese GB18030-2000

Traditional Chinese Big5

Korean KSC5601

Unicode

48/35 characters mode Font A 12 × 24 (includes 2-dot horizontal spacing)

Font B 10 × 24 (includes 1-dot horizontal spacing)

Font C 9 × 17 (includes 2-dot horizontal spacing)

Special Font A 12 × 24 (includes 2-dot horizontal spacing)

Special Font B 9 × 24 (includes 2-dot horizontal spacing)

Kanji Font A 24 × 24

Kanji Font B Japanese: 20 × 24

42/32 characters mode Font A 13 × 24 (includes 3-dot horizontal spacing)

UTF-8

Korean: 16 × 16

Font B 10 × 24 (includes 1-dot horizontal spacing)

Font C 9 × 17 (includes 2-dot horizontal spacing)

Special Font A 12 × 24 (includes 2-dot horizontal spacing)

Special Font B 9 × 24 (includes 2-dot horizontal spacing)

Kanji Font A 26 × 24 (includes 2-dot horizontal spacing)

Kanji Font B Japanese: 20 × 24

Korean: 16 × 16

Appendix

Character size

Standard/Double height/ Double width/Double height and width

*1: Installed character codes vary by printer model.

2: Only the character sets installed on the printer can be printed.

*3: Space between characters is not included. Characters can be scaled up to 64 times as large as the standard size.

Font A 1.25 × 3.00 mm/1.25 × 6.00 mm/

2.50 × 3.00 mm/2.50 × 6.00 mm

Font B 1.13 × 3.00 mm/1.13 × 6.00 mm/

2.26 × 3.00 mm/2.26 × 6.00 mm

Font C 0.88 × 2.13 mm/0.88 × 4.26 mm/

1.76 × 2.13 mm/1.76 × 4.26 mm

Special Font A 1.25 × 3.0 mm/1.25 × 6.0 mm/

2.5 × 3.0 mm/2.5 × 6.0 mm

{0.05 × 0.12"/0.05 × 0.24"/

0.10 × 0.12"/0.10 × 0.24"}

Special Font B 0.88 × 3.0 mm/0.88 × 6.0 mm/

1.76 × 3.0 mm/1.76 × 6.0 mm

{0.03 × 0.12"/0.03 × 0.24"/

0.06 × 0.12"/0.06 × 0.24"}

Kanji Font A 3.00 × 3.00 mm/3.00 × 6.00 mm/

6.00 × 3.00 mm/6.00 × 6.00 mm

Kanji Font B 2.00 × 2.00 mm/2.00 × 4.00 mm/

4.00 × 2.00 mm/4.00 × 4.00 mm

By specifying UTF-8 character encoding, all the installed character sets can be printed. For more details on printing Unicode characters, see "FS ( C" of the ESC/POS command reference, or manual of the software you use. ("Application Development Information" on page 76)

100

Epson C31CH92152A0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

For Safety

Key to Symbols

Warnings

Cautions

Restriction of Use

Note about interference

Open Source Software License

About this Manual

Aim of the Manual

Manual Content

Contents

Product Overview

Features

Product Configurations

Models

NFC Tag

Accessories

Part Names and Functions

Panel LED

Connectors

Online and Offline

Status and Errors

Status Display

Error Status

NV Memory (Non-Volatile Memory)

NV Graphics Memory

User NV Memory

Memory Switches (customized values)

R/E (Receipt Enhancement)

Maintenance Counter

Simple Setup for Wireless LAN

Useful Functions for Smart Devices

NFC Tag

QR Code

Printing Using Multiple Interfaces

Setup

Flow of Setup

Installing the Printer

Changing to the Front Eject Position

Changing the Paper Width

Connecting the Optional Wireless LAN Unit

Connecting the Optional Customer Display

Connecting the Optional External Buzzer

Attachment Position

Connecting the Cash Drawer

Required specifications of cash drawers

Connecting the drawer kick cable

Connecting to the Power Source

Connecting the AC cable

Connecting the Printer to the Host Devices

USB Interface

Ethernet Interface

Wireless LAN Interface

Bluetooth Interface

Attaching the Power Switch Cover

Advanced Usage

Software Settings

Functions

Network Settings

Setup methods

Flow of Setup

Setup using EpsonNet Config

Setup using EpsonNet Config (Web version)

Setup using arp/ping commands

MAC Address Confirmation

Setting/Check Modes

Self-test Mode

NV Graphics Information Print Mode

Receipt Enhancement Information Print Mode

Software Setting Mode

Restore Default Values Mode

Interface Setup Mode

TM-Intelligent Settings Information Print Mode

Peripheral Device Information Print Mode

Hexadecimal Dumping Mode

Printing a Status Sheet