Describes setup and installation of the product and
peripherals.
Describes advanced usage methods for the product.
Describes how to control the printer and necessary
information when you develop applications.
Describes how to handle the product.
Describes general specications and character code
tables.
Product Overview
Setup
Advanced Usage
Application Development Information
Handling
Appendix
M00094202
Rev. C
Cautions
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
The contents of this document are subject to change without notice. Please contact us for the latest informa-
tion.
While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Wi -F i
®, WPA
The Bluetooth
such marks by Seiko Epson Corporation is under license.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
iPad, iPhone, iPod, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPad
Air and iPad mini are trademarks of Apple Inc.
Android and Google Play are trademarks of Google, Inc..
All other trademarks are the property of their respective owners and used for identification purpose only.
TM
, and WPA2TM are either registered trademarks or trademarks of Wi-Fi Alliance®.
® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of
ESC/POS® Command System
Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending commands. ESC/POS is compatible with most Epson POS printers and displays.
ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a
set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
You must follow warnings carefully to avoid serious bodily injury.
WARNING
Provides information that must be observed to prevent damage to the equipment or loss of data.
Possibility of sustaining physical injuries.
CAUTION
Possibility of causing physical damage.
Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a malfunction.
Provides important information and useful tips.
Warnings
WARNING
Handle the power cable with care.
Improper handling may lead to fire or electric shock.
Do not modify or attempt to repair the cable.
Do not place any heavy object on top of the cable.
Avoid excessive bending, twisting, and pulling.
Do not place the cable near heating equipment.
Check that the plug is clean before plugging it in.
Be sure to push the plug all the way in.
Be sure to use the specified AC adapter.
Connection to an improper power source may cause fire or shock.
Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire.
Shut down your equipment immediately if it produces smoke, a strange odor, or unusual
noise.
Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a
Seiko Epson service center for advice.
Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.
If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the power cord immediately and contact your dealer or a
Seiko Epson service center for advice.
Do not use aerosol sprayers containing flammable gas inside or around this product.
Doing so may cause fire.
Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.
3
Cautions
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage.
CAUTION
Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
Take care not to injure your fingers on the manual cutter
When you remove printed paper
When you perform other operations such as loading/replacing roll paper
Do not open the roll paper cover without taking the necessary precautions, as this can
result in injury from the autocutter fixed blade.
To ensure safety, unplug this product before leaving it unused for an extended period.
To avoid risk of electric shock, do not set up this product or handle cables during a thun-
derstorm.
Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
Never attempt to repair this product yourself.
Improper repair work can be dangerous.
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including failsafes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.
Note about interference
This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accor-
dance with the instruction manual, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna for the radio/TV.
- Increase the separation between the equipment and the radio/TV.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult your dealer or an experienced radio/TV technician for help.
Never disassemble or modify this product.
Seiko Epson Corporation shall not be liable for interference to radio/TV resulting from changes or modifica-
tions to this product not expressly approved by Seiko Epson Corporation.
4
About this Manual
Aim of the Manual
This manual was created to provide information on development, design, and installation of POS systems and
development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1Product Overview
Chapter 2Setup
Chapter 3Advanced Usage
Chapter 4Application Development Information
Chapter 5Handling
AppendixSpecifications of Interface and Connector
Product Specifications
Character Code Tables
5
6
Contents
■ For Safety..................................................................................................................................3
Key to Symbols.................................................................................................................................................................... 3
■ Restriction of Use ....................................................................................................................4
■ Note about interference ........................................................................................................4
■ About this Manual ..................................................................................................................5
Aim of the Manual ............................................................................................................................................................. 5
■ Part Names and Functions ................................................................................................. 14
Panel LED ............................................................................................................................................................................14
Online and Offline............................................................................................................................................................16
■ Status and Errors .................................................................................................................. 17
User NV Memory ..............................................................................................................................................................18
Quick pairing by NFC/QR code....................................................................................................................................20
Easy print by NFC/QR code...........................................................................................................................................21
■ Printing Using Multiple Interfaces.................................................................................... 22
■ Flow of Setup ........................................................................................................................ 23
■ Installing the Printer............................................................................................................ 24
Changing to the Front Eject Position ........................................................................................................................25
7
■ Changing the Paper Width................................................................................................. 26
■ Connecting to the Power Source....................................................................................... 28
Connecting the AC cable ..............................................................................................................................................28
■ Connecting the Printer to the Host Devices.................................................................... 30
USB Interface ..................................................................................................................................................................... 30
Wireless LAN Interface ................................................................................................................................................... 30
Bluetooth Interface......................................................................................................................................................... 33
■ Connecting the Optional Wireless LAN Unit................................................................... 37
■ Connecting the Optional Customer Display ................................................................... 37
■ Connecting the Optional External Buzzer....................................................................... 38
■ Connecting the Cash Drawer ............................................................................................. 39
Required specifications of cash drawers................................................................................................................. 39
Connecting the drawer kick cable.............................................................................................................................40
■ Attaching the Power Switch Cover ................................................................................... 41
Flow of Setup .................................................................................................................................................................... 50
Setup using EpsonNet Config ..................................................................................................................................... 51
Setup using EpsonNet Config ( Web version) ........................................................................................................ 52
Setup using arp/ping commands.............................................................................................................................. 53
MAC Address Confirmation.......................................................................................................................................... 53
Information Menu ........................................................................................................................................................... 66
Configuration Menu ....................................................................................................................................................... 67
8
Application Development Information.......................................................73
■ Controlling the Printer ........................................................................................................ 73
Development Kit ..............................................................................................................................................................74
■ Installing Roll Paper............................................................................................................. 79
■ Removing Jammed Paper .................................................................................................. 81
■ Roll Paper Cover does not Open ....................................................................................... 82
■ Cleaning the Printer............................................................................................................. 83
Cleaning the Printer Case ..............................................................................................................................................83
Cleaning the Thermal Head/Platen Roller...............................................................................................................83
■ Preparing for Transport ...................................................................................................... 84
■ Removing/Attaching the Rear and Bottom Covers ....................................................... 85
Removing the Covers......................................................................................................................................................85
Attaching the Covers ......................................................................................................................................................87
■ Specifications of Interface and Connector...................................................................... 91
USB Interface .....................................................................................................................................................................91
Bluetooth Interface..........................................................................................................................................................96
Character Specifications ............................................................................................................................................. 102
Paper Specifications ..................................................................................................................................................... 103
■ Character Code Tables....................................................................................................... 109
10
Chapter 1 Product Overview
Product Overview
This chapter describes features of the product.
Features
Printing
High speed receipt printing is possible (200 mm/s maximum).
Handling
Compact and lightweight (127 (W) x 127 (D) x 127 (H) mm, 1.3 kg). (excluding protrusion)
Easy drop-in paper loading.
The direct connection without Wi-Fi access point brings a simplified configuration procedure of network
settings. (SimpleAP mode)
1
You can connect to the printer from an interface, other than the mainly connected interface, and run print
operation, when mainly connected interface is not printing.
Software
NFC tag built into the printer unit for printing to a touched printer.
Printing triggered by bar code scan by smart device camera.
TM
A utility for iOS/Android
Printing of various types of bar codes, GS1-DataBar, and two-dimensional symbols (PDF417, QR code, Max-
iCode, Composite Symbology, Aztec Code, DataMatrix) is supported.
A maintenance counter function is supported.
Various language support.
(Epson TM Utility for iOS/Android) for making printer settings is provided.
Environment
Compliant with International ENERGY STAR Program.
Paper saving function is available.
Others
Paper eject position are selectable from top and front.
Optional Wireless LAN cable set, customer display, and external buzzer are available.
Optional wall hanging bracket is available to attach the printer to a wall.
Charges connected tablet or USB device. (Onboard USB Powers Tablet model)
11
Product Configurations
Models
Standard model
Wi -F i
Bluetooth
Onboard USB Powers Tablet model
* Available models may differ depending on the area.
® model
® model
NFC Tag
You can select the printer you want to use by simply placing an NFC device over the NFC tag (mark) on the
printer.
There is no data rewriting function.
Use Epson ePOS SDK or ePOS-Print SDK to build this function into your application.
12
Accessories
Included
58-mm width roll paper guides
Roll paper (for operation check)
Power switch cover
AC adapter
AC cable
Basic Manuals
Warranty certificate
1 The manual name and formatting differ depending on the model.
2 May not be included, depending on the region.
*1
*2
Chapter 1 Product Overview
1
Options
Wireless LAN cable set (Model: OT-WLxx)
Customer display (Model: DM-D30)
Optional external buzzer (Model: OT-BZ20)
Wall Hanging Bracket Set (Model: OT-WH30)
Back cover (Model: OT-CC30)
13
Part Names and Functions
1
6
2
5
4
3
1Roll paper coverOpen this cover when loading or replacing roll paper.
2Panel LEDFor details on LED, see
3NFC TagA mark is printed here to indicate the position of the NFC tag. To establish communication
with an NFC device, bring the device close to this mark.
For the functions using the NFC tag, refer to
4Cover open leverOperate this lever to open the roll paper cover.
5Feed buttonPressing this button once feeds roll paper for one line. Hold down this button to continue
feeding roll paper.
"Panel LED" on page 14.
"Useful Functions for Smart Devices" on page 21.
7
6Power switchTurns the printer on or off.
7Status sheet buttonUse this button to print a status sheet on interfaces or initialize the settings on interfaces.
Panel LED
Power LED
Lights when the power supply is on.
Off when the power supply is off.
Flashes during the network to start up, when waiting for power off, or updating firmware.
Error LED
Lights or flashes when an error occurs. (For information about the flashing patterns, see "Status and Errors"
on page 18
Lights after the power is turned on or after a reset (offline). Automatically goes out after a while to indicate
that the printer is ready.
Off when the printer is in standard mode (online).
Paper LED
Lights when the roll paper is out.
.)
Flashes to urge user to operate the Feed button.
14
Connectors
12354
All connectors are located on the lower rear of the printer.
For Standard, Wi-Fi, and Bluetooth models.
Chapter 1 Product Overview
1
1USB connectorUse only for connecting optional Wireless LAN unit and customer display.
2Power supply con-
nector
3USB connector
(Type B)
4Ethernet connectorConnects the 10BASE-T/100BASE-TX ethernet cable.
5Drawer kick con-
nector
Connect the AC adapter.
See
"Connecting to the Power Source" on page 30.
Connects the USB cable for connecting to a computer.
See
"Connecting the Printer to the Host Devices" on page 32.
Connects the cash drawer or the optional external buzzer.
See
"Connecting the Cash Drawer" on page 41, and "Connecting the Optional External
Buzzer" on page 40
.
15
For Onboard USB Powers Tablet model.
12 354
1USB connector for
charging
2USB connectorUse only for connecting optional Wireless LAN unit and customer display.
3Power supply con-
nector
4USB connector
(Type B)
5Ethernet connectorConnects the 10BASE-T/100BASE-TX ethernet cable.
6Drawer kick con-
nector
A dedicated connector for charging smart devices and USB devices.
You can charge whether the printer is on or off as long as the power cable is connected.
Connect the AC adapter.
See "Connecting to the Power Source" on page 30
Connects the USB cable for connecting to a computer.
See
"Connecting the Printer to the Host Devices" on page 32.
Connects the cash drawer or the optional external buzzer.
See
"Connecting the Cash Drawer" on page 41, and "Connecting the Optional External
Buzzer" on page 40
.
.
16
Chapter 1 Product Overview
Online and Offline
Online
The printer is online and ready for normal printing unless there is a reason to go offline.
Offline
The printer automatically goes offline under the following conditions:
While the printer power is turning on/off
During the setting and check modes operating (except the hexadecimal dumping mode)
While roll paper is fed using the Feed button
When the printer stops printing due to a paper end (when the paper out detector detected the paper out)
During an operation standby state
When an error has occurred (See
While the roll paper cover is open
"Status and Errors" on page 18.)
1
17
Status and Errors
The status of the printer is indicated by lit and flashing LEDs.
You cannot print when an error has occurred.
You cannot identify the error by the flashing patterns of the LEDs. Develop the application so that
users can identify the error description and check the solutions.
O: OFFN: ONF: Flashing
Power
LED
NOOOnline
NO -During a self-test
NN -While initializing after turning on the power
NOFWaiting for the self-test to continue
NNFWaiting to print a status sheet
NNNNo paper
NN -Automatically Recoverable Errors
N F -Unrecoverable Errors
Error
LED
Paper
LED
Printer Status
While feeding paper using the Feed button
Roll paper cover open while not printing
Waiting for a Macro execution to run
Recoverable Errors
CAUTION:
Turn off the power immediately when an unrecoverable error occurs.
If the same error occurs again even after turning the power back on, contact
your dealer or a Seiko Epson service center.
FOOUpdating firmware
FOFWhile forced updating firmware mode is on
F--During network startup when the power is turned on
FOODuring power off
NOTE:
The printer enters this status while processing the power off command. It is
recommended to use this method when you need to save information on
the printer’s operating status if the power is cut without using the power
switch.
-: Changes depending on whether or not paper is detected.
18
Chapter 1 Product Overview
NV Memory (Non-Volatile Memory)
The printer's NV memory stores data even after the printer power is turned off. NV memory contains the following memory areas for the user:
NV graphics memory
User NV memory
Memory switches
Maintenance counter
As a guide, NV memory rewriting should be used 10 times or less a day when you program applications.
NV Graphics Memory
Graphics, such as shop logos to be printed on receipts, can be registered.
You can also use the NV graphics information print mode to print and confirm the registered graphics.
1
For information about how to use the NV graphics information print mode, see "NV Graphics Infor-
mation Print Mode" on page 58
.
User NV Memory
You can store and read text data for multiple purposes, such as for storing a note including customizing or
maintenance information of the printer.
Memory Switches
With the memory switches, which are software switches for the printer, you can configure various settings of the
printer. For information about the memory switch, see
"Software Settings" on page 45.
Maintenance Counter
With this function, printer information, such as the number of lines printed, the number of autocuts, and
printer operation time after the printer starts working, is automatically stored in printer's memory. You can read
the counter information to use it for periodical checks or part replacement.
You can also check the head running length and number of times of autocutting with the self-test
(see "Self-test Mode" on page 58).
19
Simple Setup for Wireless LAN
This printer comes with a mode (SimpleAP) that allows printers to connect with a smart device or a computer
without requiring a wireless access point. This allows you to easily setup a wireless LAN for the printer by using
a printer settings tool (Epson TM Utility, EpsonNet Config, or EpsonNet Config (Web version)) even without a
network environment such as access points.
SimpleAP mode is enabled by default when shipping from the factory. When SimpleAP mode is enabled and
the printer is turned on, the following information is printed automatically.
SimpleAP Start
SSID
Encryption Type
Passphrase
IP Address
MAC Address
: EPSON_Printer
: WPA-2-PSK
: 12345678
: 192.168.192.168
: xx-xx-xx-xx-xx-xx
20
Useful Functions for Smart Devices
2
1
The Epson TM Utility app provides useful functions for iOS and Android smart devices.
You can download the Epson TM Utility from Google Play™ or the App Store.
Wizard Guidance
The wizard provided allows you to easily connect to smart devices.
Chapter 1 Product Overview
1
Quick pairing by NFC/QR code
Touch your device to the NFC tag built-in to the printer, or capture the QR code with the camera on your smart
device to select the printer.
21
Use Epson ePOS SDK or ePOS-Print SDK to build this function into your application. By using the
2
1
Printer Easy Select API, you can acquire the printer information necessary for printing (device
name, interface, and address) from the NFC or QR code data.
See the "Epson ePOS SDK for Android/iOS User's Manual" or "ePOS-Print SDK for Android/iOS User's
Manual" and the Epson ePOS SDK or ePOS-Print SDK sample program for more details. The sample
program also contains a sample implementation method for reading an NFC tag and capturing a
QR code.
You can try a demo of this function in Epson TM Utility.
Easy print by NFC/QR code
Touch your device to the NFC tag built-into the printer, or capture the QR code with the camera on your smart
device to start printing.
Use Epson ePOS SDK or ePOS-Print SDK to build this function into your application. This function is
created by combining NFC touch and QR code capturing operations, the target printer specifications using Printer Easy Select API, and the print job.
See the "Epson ePOS SDK for Android/iOS User's Manual" or "ePOS-Print SDK for Android/iOS User's
Manual" and the Epson ePOS SDK or ePOS-Print SDK sample program for more details. The sample
program also contains a sample implementation method for reading an NFC tag and capturing a
QR code.
You can try a demo of this function in Epson TM Utility.
22
Chapter 1 Product Overview
Printing Using Multiple Interfaces
In models with multiple interfaces, you can use all interfaces without any limitations on which interface is to be
used. You can use this function to temporarily connect a smart device to a nearby printer and print.
The printer provides each interface with an independent receive buffer and switches the active interface
depending on the priority, while handling data in each receive buffer.
You can set one interface for the main connection. Data received from the main connection interface is handled
with the highest priority.
By default, the interface that receives the first data transfer is set as the main connection interface; however, you
can select the main connection interface in advance.
In the status where all receive buffers are empty for more than the set time (1 second by default), interface
switching is enabled. The interface that receives the data in this status becomes active.
You can select the main connection interface and set the time to enable interface switching from
the software settings. For details on software settings, see
"Software Settings" on page 45.
1
23
24
Setup
6. Connecting the Optional Customer Display (page 39)
5. Connecting the Optional Wireless LAN Unit (page 39)
4. Connecting the Printer to the Host Devices (page 32)
3. Connecting to the Power Source (page 30)
1. Installing the Printer (page 26)
2. Changing the Paper Width (page 28)
8. Connecting the Cash Drawer (page 41)
7. Connecting the Optional External Buzzer (page 40)
9. Attaching the Power Switch Cover (page 43)
This chapter describes setup and installation of the product and peripherals.
Flow of Setup
This chapter consists of the following sections along with the setup flow of the product and peripherals.
Chapter 2 Setup
2
25
Installing the Printer
You can install the printer on a flat surface with the paper eject from top or with the paper eject from the front.
Place the printer on a flat surface.
Top eject position
Front eject position
26
Take measures to prevent the printer from moving due to vibrations when using the cash drawer.
Do not place the printer in locations subject to high dust levels.
Do not give a high impact on the printer during operation. Doing so may cause the print failure.
Be careful not to place cords or foreign substances under the printer.
You can install the printer as a wall hanging printer if you use the optional Wall Hanging Bracket Set
(OT-WH30). Refer to the installation manual of the Wall Hanging Bracket Set for details.
Chapter 2 Setup
Changing to the Front Eject Position
You can change the eject position by replacing the rear cover and the bottom cover. At the time of purchase,
paper is ejected from the top position. When changing to the front eject position, follow the steps below to
replace the covers.
Remove the bottom cover and the rear cover.
1
See the detail information on "For the top eject position" on page 87.
Attach the rear cover and the bottom cover.
2
See the detail information on "For the front eject position" on page 90.
2
27
Changing the Paper Width
You can change the paper width from 80 to 58 mm by installing the included 58-mm width roll paper guides.
Follow the steps below to change the paper width.
Turn off the printer when installing the roll paper guides.
Open the roll paper cover.
1
Align the three projections on the roll paper guides with the slots (*) in the printer,
2
and then press them down.
28
Chapter 2 Setup
2
After using the printer for an extended period at 58 mm, do not return to 80 mm. Parts of the print
head that do not normally touch the paper may be damaged by the platen roller, and the autocutter may wear out.
Set the paper width in software setting mode.
3
For information about the software setting mode, see "Software Settings" on page 45.
29
Connecting to the Power Source
AC cable
AC adapter
Be sure to use the specified AC adapter only.
Never insert the AC cable plug into a socket that does not meet the input voltage of the AC
WARNING
Connecting the AC cable
Make sure the printer is turned off.
1
Connect the AC cable to the AC adapter.
2
adapter.
Doing so may result in damage to the printer.
Should a fault ever occur, immediately turn off the power to the printer and unplug the AC
cable from the socket.
Use the AC cable provided with this printer.
Connect the DC cable of the AC adapter to the power supply connector.
3
30
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