All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein. While every precaution has been taken in the preparation of this book, Seiko Epson
Corporation assumes no responsibility for errors or omissions. Neither is any liability assumed for damages
resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties
for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original Epson Products or Epson Approved
Products by Seiko Epson Corporation.
The following standards are applied only to the printers that are so labeled. (EMC is tested using the Epson
power supplies.)
Europe: CE marking
North America: FCC/ICES-003 Class A
Oceania:AS/NZS CISPR22 Class A
WARNING
This is a Class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards
of this device. You are cautioned that changes or modifications not expressly approved by Seiko Epson
Corporation could void your authority to operate the equipment.
CE Marking
The printer conforms to the following Directives and Norms:
Directive 2004/108/EC
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his own expense.
For Canadian Users
This Class A digital apparatus complies with Canadian ICES-003.
2 TM-T20 User’s Manual
English
Default Delay Times for Power Management for Epson Products
This product will enter low power (sleep) mode after a period of nonuse. The time interval has been set at
the factory to ensure that the product meets Energy Star standards of energy efficiency and cannot be
modified by the consumer.
The power consumption in the sleep mode and power off mode is described below.
USB modelSerial modelEthernet model
AC 230V/50 Hz
Sleep mode
Power off mode
Sleep mode
AC 115V/60 Hz
Power off mode
0.8 W0.7 W1.4 W
0.2 W0.2 W0.2 W
0.7 W0.6 W1.3 W
0.2 W0.2 W0.1 W
Для українських користувачів
Обладнання відповідає вимогам Технічного регламенту обмеження використання деяких небезпечних
речовин в електричному та електронному обладнанні.
TM-T20 User’s Manual 3
English
Important Safety Information
This section presents important information intended to ensure safe and effective
use of this product. Read this section carefully and store it in an accessible
location.
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined
below. Read the following carefully before handling the product.
WARNING:
Warnings must be followed carefully to avoid serious bodily injury.
CAUTION:
Cautions must be observed to avoid minor injury to yourself, damage to your
equipment, or loss of data.
Note:
Notes have important information and useful tips on the operation of your equipment.
Safety Precautions
WARNING:
Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise. Continued use may lead to fire or shock. Immediately unplug the
equipment and contact your dealer or a Seiko Epson service center for advice.
Never attempt to repair this product yourself. Improper repair work can be
dangerous.
Never disassemble or modify this product. Tampering with this product may
result in injury, fire, or shock.
Be sure to use the specified power source. Connection to an improper power
source may cause fire.
Never insert or disconnect the power plug with wet hands. Doing so may result
in severe shock.
Do not place multiple loads on the power outlet (wall outlet). Overloading the
outlet may lead to fire.
Be sure your power cord meets the relevant safety standards and includes a
power-system ground terminal (PE terminal). Otherwise shock may result.
Handle the cables with care. Improper handling may lead to fire or shock.
Do not use the cables if it they are damaged.
Do not modify or attempt to repair the cables.
Do not place any object on top of the cables.
Avoid excessive bending, twisting, and pulling of the cables.
Do not place cables near heating equipment.
Check that the plug is clean before plugging it in.
Check that the AC inlet is clean before plugging the power connector in it.
Be sure to push the prongs and power connector all the way in.
Use the provided power cable only. Do not use the provided power cable with
any other devices than the specified one. Doing so may lead to fire or shock.
Never glue the AC inlet and the power cable together.
4 TM-T20 User’s Manual
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Regularly remove the power plug from the outlet and clean the base of the
prongs and between the prongs. If you leave the power plug in the outlet for a
long time, dust may collect on the base of the prongs, causing a short and fire.
Regularly confirm that the plug and AC inlet are not wet with liquid such as
water.
Do not allow foreign matter to fall into the equipment. Penetration by foreign
objects may lead to fire.
If water or other liquid spills into this equipment, unplug the power cord
immediately, and then contact your dealer or a Seiko Epson service center for
advice. Continued usage may lead to fire.
Do not use aerosol sprayers containing flammable gas inside or around this
product. Doing so may cause fire.
Do not connect a telephone line to the drawer kick-out connector; otherwise
the printer and the telephone line may be damaged.
CAUTION:
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage and burning.
Be sure to set this equipment on a firm, stable, horizontal surface. The product
may break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive humidity
and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on this
product. Equipment may fall or collapse, causing breakage and possible injury.
Take care not to injure your fingers on the manual cutter
•When you remove printed paper
•When you perform other operations such as loading/replacing roll
paper
To ensure safety, unplug this product before leaving it unused for an extended
period.
Caution Labels
The caution labels on the product indicate the following precautions.
CAUTION:
Do not touch the thermal head because it can be very hot after printing.
Restriction of Use
When this product is used for applications requiring high reliability/safety, such
as transportation devices related to aviation, rail, marine, automotive, etc.;
disaster prevention devices; various safety devices, etc.; or functional/precision
devices, etc.; you should use this product only after giving consideration to
including fail-safes and redundancies into your design to maintain safety and
total system reliability. Because this product was not intended for use in
applications requiring extremely high reliability/safety, such as aerospace
equipment, main communication equipment, nuclear power control equipment,
or medical equipment related to direct medical care, etc., please make your own
judgment on this product’s suitability after a full evaluation.
TM-T20 User’s Manual 5
English
Downloading Drivers, Utilities, and Manuals
The latest versions of drivers, utilities, and manuals can be downloaded from one
of the following URLs.
For customers in North America, go to the following web site:
http://www.epsonexpert.com/ and follow the on-screen instructions.
For customers in other countries, go to the following web site:
https://download.epson-biz.com/?service=pos
Unpacking
The following items are included with the standard specification printer.
If any item is damaged, contact your dealer.
Note:
Depending on the model, the accessories in the broken line box may not be included.
The shape of accessories varies between models and areas.
Interface
cable
Setup Guide
TM-T20 Software &
Documents Disc
Power switch
cover
Power switch
waterproof cover
Roll paper
Printer
Rubber feet for
vertical installation
Control panel label for
vertical installation
58-mm width
paper guide plate
AC cable
Wall hanging
bracket
Screws for wall
hanging bracket
6 TM-T20 User’s Manual
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