Epson C31CA26031 - TM C3400 SecurColor Color Inkjet Printer, TM-C3400 Technical Reference Manual

Technical Reference Guide

Describes features and general specifications for the product.

Describes setup and installation of the product and peripherals.

Describes how to control the printer and necessary information
when you develop applications.

Describes how to handle the product.

Describes to administrator for necessary information to administer
TM-C3400 in the system such as distributing driver or installing
new printer or replacing the printer.

M00008301

Rev.B

Setup

Application Development Information

Handling

Product Overview

Maintenance of the TM-C3400

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

2

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation.

• The contents of this document are subject to change without notice. Please contact us for the latest
information.

• While every precaution has taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.

• Neither is any liability assumed for damages resulting from the use of the information contained
herein.

• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating
and maintenance instructions.

• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original EPSON Products or
EPSON Approved Products by Seiko Epson Corporation.

Trademarks

Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation.

EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation in Japan and other coun­tries./regions.

Copyright

The Ethernet interface model of this product includes software developed by the University of Califor­nia, Berkeley, and its contributors.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

3

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

4

For Safety

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read

the following carefully before handling the product.

WARNING

You must follow warnings carefully to avoid serious bodily injury.

CAUTION

Provides information that must be observed to prevent damage to the eq uipment or loss of
data.

• Possibility of sustaining physical injuries.

• Possibility of causing physical damage.

• Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a
malfunction.

Provides important information and useful tips.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

5

Warnings

WARNING

• To avoid risk of electric shock, do not set up this product or ha nd le cabl es duri ng
a thunderstorm

• Be sure to use the power cable complied with sa fety standards with a PE (power
earth) terminal on the plug, and make sure to ground the product before use.

Ignoring this may result in severe shock.

• Never insert or disconnect the power plug with wet hands.

Doing so may result in severe shock.

• Handle the power cable with care.

Improper handling may lead to fire or electric shock.

∗ Do not modify or attempt to repair the cable.
∗ Do not place any heavy object on top of the cable.
∗ Avoid excessive bending, twisting, and pulling.
∗ Do not place the cable near heating equipment.
∗ Check that the plug is clean before plugging it in.
∗ Be sure to push the plug all the way in.

• Be sure to use the specified power source.

Connection to an improper power source may cause fire or shock.

• Do not place multiple loads on the power outlet.

Overloading the outlet may lead to fire.

• Shut down your equipment immediately if it produc es smoke, a strange odor, or
unusual noise.

Continued use may lead to fire. Immediately unplug the equipment and contact your
dealer or a Seiko Epson service center for advice.

• Never attempt to repair this product yourself.

Improper repair work can be dangerous.

• Never disassemble or modify this product.

Tampering with this pr oduct may result in injury or fire.

• Do not allow foreign matter to fall into the equipment.

Penetration by foreign objects may lead to fire.

• If water or other liquid spills into this equipment, do not continue to use it.

Continued use may lead to fire. Unplug the power cord immediately and contact your
dealer or a Seiko Epson service center for advice.

• If you open the DIP switch cover, be sure to close the cover and tighten the screw
after adjusting the DIP switch.

Using this product with the cover open may cause fire or electric shock.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

6

Cautions

Restriction of Use

When this product is used for applications requiring high reliability/safety such as

transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention

devices; various safety devices etc.; or functional/precision devices etc., you sh

ould use this

pr

oduct only after giving consideration to including fail-safes and redundancies into your

design to maintain safety and total system reliability. B e ca use this product was not intended for

use in applications r

equiring extrem

ely high reliability/safety such as aerospace equipment,

main communication equipment, nuclear power control equipment, or medical equipment

related to direct medical care etc., please make your own judgment on this product’s suitability

after a full ev

aluation.

CAUTION

• Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

• Do not connect cables in ways other than those mentioned in this manual.

Different connections may cause equipment damage or fire.

• Be sure to set this equipment on a firm, stable, horizontal surface.

The product may break or cause injury if it falls.

• Do not use this product in locations subject to high humidity or dust levels.

Excessive humidity and dust may cause equipment damage or fire.

• Do not place heavy objects on top of this product. Never stand or lean on this
product.

Equipment may fall or collapse, causing breakage and possible injury.

• Do not use aerosol sprayers containing flammable gas inside or around this
product.

Doing so may cause fire.

• To ensure safety, unplug this product before leaving it unused for an extended
period.

• Do not remove the ink cartridge during transportation of the printer.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

7

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of

POS systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1 Product Overview

Chapter 2 Setup

Chapter 3 Application Development Information

Chapter 4 Handling

Chapter 5 Maintenance of the TM-C3400

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

8

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

9

Contents

■ For Safety .............................................................................................................................. 4

Key to Symbols........................................................................................................................................4

Warnings..................................................................................................................................................5

Cautions ..................................................................................................................................................6

■ Restriction of Use.................................................................................................................. 6

■ About this Manual................................................................................................................ 7

Aim of the Manual .................................................................................................................................7

Manual Content.....................................................................................................................................7

■ Contents................................................................................................................................ 9

Product Overview........................................................................13

■ Features............................................................................................................................... 13

■ Product Configuration........................................................................................................ 15

Interface ................................................................................................................................................15

Color ......................................................................................................................................................15

Accessories ...........................................................................................................................................15

■ Parts Name and Function.................................................................................................. 16

Power Switch .........................................................................................................................................18

Power Switch Cover ............................................................................................................................. 18

Button.....................................................................................................................................................19

LED..........................................................................................................................................................19

Connectors ...........................................................................................................................................20

Paper ejection tray ..............................................................................................................................20

■ Status/Error Indications...................................................................................................... 21

■ Print without Missing Dots .................................................................................................. 23

■ Software .............................................................................................................................. 25

■ Product Specifications....................................................................................................... 26

Hardware Requirements......................................................................................................................28

Printing Specifications ..........................................................................................................................28

Paper Specifications ............................................................................................................................29

Print Area and Cutting Position ...........................................................................................................43

Paper Ejection Tray...............................................................................................................................51

Ink Cartridge .........................................................................................................................................51

Electrical Characteristics .....................................................................................................................52

Reliability................................................................................................................................................53

Environmental Conditions....................................................................................................................54

External Dimensions..............................................................................................................................55

Power Supply Unit (PS-180) ..................................................................................................................56

■ Restrictions.......................................................................................................................... 57

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

10

Setup .............................................................................................59

■ When You Use This Printer for the First Time...................................................................... 59

■ Flow of Setup ...................................................................................................................... 60

■ Installing the Printer............................................................................................................ 61

Important Notes on Installation .......................................................................................................... 61

■ Connecting the Power Supply Unit (PS-180).................................................................... 62

Connecting the AC Cable ................................................................................................................. 62

■ Loading/Replacing the Ink Cartridge.............................................................................. 63

■ Connecting the Printer to the Host Computer................................................................. 65

For USB Interface Model...................................................................................................................... 65

For Ethernet Interface Model ............................................................................................................. 66

■ Installing the Driver ............................................................................................................ 67

Installation using Easy setup ............................................................................................................... 67

■ Setting the DIP Switches..................................................................................................... 74

Setting Procedure ................................................................................................................................ 74

Function of the DIP Switches .............................................................................................................. 75

■ Loading/Replacing the Paper .......................................................................................... 76

Loading/Replacing the Roll Paper .................................................................................................... 76

Loading/Replacing Fanfold Paper .................................................................................................... 86

■ Attaching/Adjusting the Paper Ejection Tray.................................................................. 96

■ Attaching the Power Switch Cover................................................................................... 98

■ Setting the Printer Driver .................................................................................................. 100

Missing Dot Operation Settings......................................................................................................... 100

Notification Settings........................................................................................................................... 106

Media Loading Settings .................................................................................................................... 108

Media Position Detection.................................................................................................................. 110

Panel Button Settings......................................................................................................................... 112

Setting EPSON Status Monitor 3 ........................................................................................................ 114

Setting the Post-Printing Movements ............................................................................................... 118

Application Development Information....................................123

■ Overview........................................................................................................................... 123

■ Printer Driver ..................................................................................................................... 123

■ Sample Program .............................................................................................................. 124

■ EpsonNet SDK ................................................................................................................... 126

Environmental Setting for EpsonNet SDK ......................................................................................... 126

■ Utilities and Manuals........................................................................................................ 128

Download ........................................................................................................................................... 130

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

11

■ Printer Driver and Utility Function List.............................................................................. 131

Network Setting of the Printer ...........................................................................................................133

Setting the Printer ...............................................................................................................................137

Acquiring Printer Status ......................................................................................................................138

■ Application Specification to Develop............................................................................ 140

Character Size to Print .......................................................................................................................140

Print Barcode Data on the Graphic Data .......................................................................................140

Handling .....................................................................................141

■ Replacing the Ink Cartridge ........................................................................................... 141

■ Replacing the Paper........................................................................................................ 143

Replacing the Roll Paper................................................................................................................... 143

Replacing the Fanfold Paper............................................................................................................ 145

■ Ejection Angle of Printed Paper...................................................................................... 148

■ Removing Jammed Paper .............................................................................................. 149

For Roll Paper ......................................................................................................................................149

For Fanfold Paper ...............................................................................................................................150

■ How to Use the Printer Driver........................................................................................... 152

How to Display the Printer Driver.......................................................................................................152

Registering User Defined Media .......................................................................................................153

Favorite Setting ...................................................................................................................................154

Information for User Definition ...........................................................................................................157

Barcode Printing .................................................................................................................................158

2D Symbol Font Settings.....................................................................................................................170

Barcode and 2D Symbol Font Printing on .NET Environment......................................................... 177

Functions of the Printer Driver ...........................................................................................................179

■ Uninstalling the Printer Driver........................................................................................... 184

■ Setting Check Modes ...................................................................................................... 187

Self-test Mode .....................................................................................................................................187

Status Sheet Printing (Ethernet interface model only) ...................................................................188

■ Head Cleaning................................................................................................................. 189

Auto Head Cleaning..........................................................................................................................189

Nozzle Check ......................................................................................................................................190

■ Cleaning the Autocutter.................................................................................................. 191

■ Changing the Interface for Ethernet Model .................................................................. 192

■ Removing the AC Adapter.............................................................................................. 194

Removing the AC Adapter ...............................................................................................................194

Installing the AC Adapter ..................................................................................................................195

■ Preparing for Transport..................................................................................................... 196

■ Troubleshooting ................................................................................................................ 196

Lighting and Flashing the Error LED...................................................................................................196

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

12

Maintenance of the TM-C3400.................................................197

■ Necessary Information for an Administrator of the Printer ...........................................198

Printer Driver Functions ...................................................................................................................... 198

Destination for the Printer Driver Setting.......................................................................................... 199

Printer Setting ..................................................................................................................................... 200

Installing Multiple Printer Drivers in One Client Computer ............................................................ 202

Using One Network Printer with Multiple Client Computers ......................................................... 206

■ Distributing the Printer Driver and Setting the Printer.....................................................207

Utility .................................................................................................................................................... 207

Preparation for the Administrator .................................................................................................... 208

Setup Procedure................................................................................................................................ 212

Examples of Usage ............................................................................................................................ 213

■ Maintenance ....................................................................................................................222

Adding a Client Computer (for the Ethernet Interface Model) ................................................... 222

Adding a Printer ................................................................................................................................. 223

Adding a paper type/changing the print setting......................................................................... 224

Replacing the Printer......................................................................................................................... 225

■ Managing the Printer .......................................................................................................227

Monitoring the Network Printer ........................................................................................................ 227

■ For Inquiries .......................................................................................................................228

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

13

1

Product Overview

This chapter describes features and specifications of the product.

Features

The TM-C3400 is a 3-color ink jet printer that offers high speed easy operability and high

reliability required for on-demand label printing.

Printing

•High-speed printing

∗ 92 mm/s (printing width 56 mm, 360 dpi × 180 dpi, bi-directional printing)
∗ 47 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bi-directional printing)

•Color printing

∗ CMY 3-color printing
∗ Print resolution: Plain Media, Plain Media Label 360 dpi × 180 dpi, 360 dpi × 360 dpi

: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi

dpi: dots per 25.4 mm (dots per inch)

∗ Each color has 4 gradations

•Supports printing on various types of paper

∗ Roll paper, Fan-fold paper
∗ Receipt, Black Mark Receipt, Full-page Label, Die-cut Label, Black Mark Die-cut Label

(Detects positions of black marks and gaps between labels)

∗ Plain Media, Plain Media Label, Fine Media, PET Film, Synthetic Media Label, Wrist Band

•System to prevent ink from smearing out of the printable area such as on the backing paper of

Die-cut Label.

•System to prevent missing read or missing color caused by missing dots.

Handling

•Replacing the roll paper and the ink cartridge can be done only by operation in the front.

•Easy drop-in paper loading

•Multiple printed sheets can be stored in the paper ejection tray. The paper ejection tray cannot

store multiple sheets of roll paper.

The print speed is different depending on the resolution and the printing width.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

14

Reliability

•Pigment ink for excellent light-fastness and water-resistance.

•High reliability system to prevent missing dots with auto nozzle check system installed.

Software

•Windows® printer driver is available.

•The printer driver has the built-in barcode font, and available from .NET application.

•Reprint function allows printing to the page that was not printed after solving paper jam error

or an error of paper out.

•The printer status can be obtained in network environment by EpsonNet SDK.

(SDK is provi

ded as API to make original application for obtained printer status.)

•Dedicated sample program using EpsonNet SDK (program language: VB.NET, C + +, VB6.0,

C#) is prepared.

Others

•Detects black marks and gaps between labels (for Die-cut Label)

•Auto-cutter

•Buzzer

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

15

1

Product Configuration

Interface

•USB interface model (USB 2.0 high speed)

•Ethernet interface model (100 Base-TX/10 Base-T)

Color

White (ENN8.5)

Accessories

Unpacking

• Roll paper (for checking initial movement)

•Ink cartridge (Model number: SJIC15P)

• Paper ejection tray

•Power switch cover

• Paper feed guide (for fanfold paper: attached on the rear of the fanfold paper cover)

•AC Adapter (Model: PS-180)

•AC cable

• USB cable (USB interface model only)

•Instruction sheet

• User’s Manuals (for printer and AC adapter)

• The AC adapter is embedded in the printer.

• The AC cable may not be included with the printer.

Printer Drivers and utilities are not included with this product.
Download them from the home page of Seiko Epson Corporation.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

16

Parts Name and Function

Front

Control panel

Roll paper cover

Powe r sw itch

Paper ejection
table

Ink cartridge cover

Release lever

Paper ejection
guide

Paper ejection
tray

Control panel

Paper ejection
guide lock

Power switch cover

Powe r LE D

FEED button

Error LED Ink LED

Paper LED

CUT button

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

17

1

Back

Connector (lower rear)

USB Interface Model

Ethernet Interface Model

Fanfold paper cover

Fanfold paper guide

Paper feed guide

Power connector

USB connector

Cable hook

Inlet (AC Adapter)

AC Adapter

Power connector

Status sheet button

Ethernet Connector

Connector cover

Cable hook

Inlet (AC Adapter)

AC Adapter

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

18

Power Switch

•When DIP switch 1 is OFF, the power is turned on after the POWER button has been pressed

for 3 seconds.

•When DIP switch 1 is ON, the printer settings are reset after POWER button has been pressed

for 3 seconds.

Power Switch Cover

Attaching the power switch cover prevents accidental pressing of the power switch.

∗ To prevent the power switch from being pressed:

Attach the power switch cover as it is (without punching a hole in it).

∗ To prevent the power switch from being pressed unless a long, thin obj ect is pressed into a hole in the

power switch cover:
Attach the power switch cover after punching a hole in it.

CAUTION

Before turning on the printer, be sure to check that the AC adapter is connected to
the power supply.

See "Setting the DIP Switches" on page 74 for DIP switch setting.

For details about attaching the power switch cover, see "Attaching the Power Switch

Cover" on page 98.

Be sure to change the DIP switch setting when you want to attach the power switch cover
without punching a hole in it. (See "Setting the DIP Switches" on page 74.)

WARNING

Make sure to pull out the AC cable if the printer is damaged when attaching the
power switch cover. Using it as it is may cause a fire.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

19

1

Button

FEED button

• Feeds the paper continuously when media position detection is set to “No Detection”.

∗ The paper is fed by 15 mm if FEED button is pressed once.
∗ If the FEED button is held down, the paper is continuously fed until the button is released.

(6 seconds at a maximum)

• Feeds the paper to the print starting position when media position detection is set to “Detects

Black Marks” or “Detects Margins Between Labels”.

CUT button

• Feeds the paper to the first auto cut position on the next page and cuts the paper automatically

when media position detection is set to “No Detection”.

• Feeds the paper to the autocut position by detecting the gap between the black marks or labels

and cuts the paper automatically when media positi

on detection is set to “Detects Black

Marks” or “Detects Margins Between Labels”.

Status sheet button (Ethernet interface model only)

Prints status sheet.

It is recommended to use Plain Media Roll paper with the width of 108 mm for printing the

status sheet.

LED

POWER (power) LED: Green

•Lights when the power is on.

•Lights off when the power is off.

•Flashes when the printer is operating (initializing, charging ink, head cleaning, Closing roll

paper cover, or printing) or in an error state.

ERROR (error) LED: Red

•Lights or flashes when the printer is offline.

•Lights off when the printer is normal operation (online).

• The media position detection setting is set on [Maintenance And Utiliti es] tab on the
printer driver.

• See "Status Sheet Printing (Ethernet interface model only)" on page 188 for the status
sheet.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

20

INK (ink) LED: Red

•Flashes when the ink is low or waste ink in the ink cartridge is nearly full.

•Lights when it is time to replace the ink cartridge, when the ink cartridge is not installed or is

not correctly installed, and when waste ink in the ink cartridge is full.

•Lights off when ink in the ink cartridge is adequate.

PAPER (paper out) LED: Red

•Lights when the paper is not installed or is not correctly installed.

•Lights off when the paper is correctly installed.

Connectors

All cables are connected to the connector on the lower rear of the printer.

•Power supply connector: Connects cable of the AC adapter. The AC adapter itself is installed

at factory before shipping.

•USB Connector: Connects the printer with the host computer via interface.

•Inlet (AC Adapter): Connects the AC cable.

Paper ejection tray

Installing the paper ejection tray enables you to accumulate printed paper temporarily in it.

• The INK LED does not flash even if the ink is low when the “LED Noti fication Setting at
Ink Low” is set not to appear on [Notification Settings] on [Maintenance And Utilities] tab
of the printer driver.

• The printer status is also displayed with combination of lig hting and flashing of LED’s.
See "Status/Error Indications" on page 21 for details.

For details how to connect the interface and power supply connector, see "Connecting the

Printer to the Host Computer" on page 65.

• For how to attach the paper ejection tray, see "Attaching/Adjusting the Paper Ejection

Tray" on page 96.

• For maximum capacity for eject ed paper of the paper ejection tray, see "Paper Ejection

Tray" on page 51.

Paper may fall from the paper ejection tray due to a curl or the length of the paper.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

21

1

Status/Error Indications

The printer status is displayed with combination of lighting and flashing of LEDs.

When an error occurs, you can find out the cause and the remedy from the LED indication for

the error.

LED

Status Remedy

Power Error Ink Paper

———

Power on

—

———

Power i ng o ff

Charging ink

Closing roll paper cover

Saving or printing data

—

AID temperature error

The ambient temperature
may be too low or too high.
Make sure that the ambient
temperature between 10° C
and 35° C, turn off the printer
and then turn it back on. (See

"Environmental Conditions" on
page 54.)

Maintenance requirement The printer needs repair.

Fatal error

1. Turn the power off.

2. Open the roll paper cover
and remove the jammed
paper if any. (See "Removing

Jammed Paper" on page

149.)

3. Turn the power on.

If the same error persists, the
printer needs repair.

Cutter error

—

/ : Lights / : Flashes : Off —: No change

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

22

——

Paper size error

Set specified papers. (See

"Loading/Replacing the
Paper" on page 76.)

When the specified paper is
not available, cancel the print
job from the spooler. If no print
job is in the spooler, turn off
and on the printer to recover
from the error.

Paper path error

Set DIP switch 3 setting to
paper feeding method in the
printer driver. (See "Setting the

DIP Switches" on page 74)

Paper jam error

Remove the jammed paper.
(See "Removing Jammed

Paper" on page 149.)

——

Paper type error

Set specified papers. (See

"Loading/Replacing the
Paper" on page 76.)

—— —

Ink end

Waste ink cartridge is full

Replace the ink cartridge with
a new one. (See "Replacing

the Ink Cartridge" on page

141.)

Ink cartridge is not loaded

Ink cartridge is not loaded
correctly

Load the ink cartridge
correctly. (See "Replacing the

Ink Cartridge" on page 141.)

Ink cartridge cover is open Close the ink cartridge cover.

—— —

Ink cartridge is low

Waste ink cartridge is
nearly full

The time to replace the ink
cartridge is close. Prepare a
new ink cartridge.

———

Paper empty

Paper out error

Set the papers. (See

"Replacing the Paper" on
page 143.)

———

Roll paper cover is open Close the roll paper cover.

———

Paper removal error

Remove the fanfold paper
remaining. (See "For Fanfold

Paper" on page 150)

LED

Status Remedy

Power Error Ink Paper

/ : Lights / : Flashes : Off —: No change

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

23

1

Print without Missing Dots

The printer has an auto nozzle checking system that detects missing dots, and performs the auto

head cleaning if any dots are missing. Select from 4 modes that are available for different levels

of requirements for print quality and movement.

Sets this function from [Missing Dot Operation] on [Maintenance And Utilities] of the

printer driver.

• High Reliability Mode (Void Image Print)

Missing dots check is performed after printing each page to check that dot missing has not

occurr

ed. When dot missing is detected, the Void Image Print is performed at the bottom of

the previous page. And after the dot missing is resolved by the auto head cleaning, reprinting
starts from the corresponding page.

The Void Image is printed in solid

black by default; howev

er, other image files can also be

registered. Since dots are missing for the page on which the Void Image is printed, take proper

action such as discarding it.

• High Reliability Mode (Reprint)

Missing dots check is performed after printing each page to check that dot missing has not

occurred. When dot mi

ssing is detected, the following screen of the EPSON Status Monitor 3 is

displayed. Select the next operation from [Restart printing] (printing the next data) and
[Reprint] (reprinting after dot missing is resolved by the auto head cleaning.)

• Anti-missing Read Mode

Does not perform missing dots check after printi

ng each page, but checks missing dots while

not printing.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

24

• Anti-missing Color Mode

Does not perform missing dots check after printing each page, but checks missing dots while

not printing. Prevents missing colors due to missing dots on the condition with adjoining 2

dots in above and below or 3 dots in all nozzles. Does not perform head cleaning to missing

dots with less than 2 dots that ar

e not adjoining.

In the High Reliability Mode, printing takes more time since the missing dots check is
performed after printing each page.

• These functions do not guarantee a 100 percent prevention of dot missing.

• Small amount of ink is used for detecting nozzle clogging.

• The auto head cleaning is performed automatically after nozzle clogging is detected. Ink

is expended during the head cleaning.

• Nozzle clogging detect function cannot be disabled.

• When you want to select [High Reliability Mode (Reprint)], do not uncheck [Use EPSON

Status Monitor 3] of [Driver Preferences] in [Driver Utilities] tab.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

25

1

Software

Va rious utilities are provided to system administrators and application developers.

For details on how to get the software, see "Download" on page 130.

Purpose Name Specifications

Installing the printer
driver

Printer Driver Installs printer driver and executes port setting.

Easy setup

Installs printer driver, executes port setting and
network setting of the printer.

Monitoring the printer EPSON Status Monitor 3

Displayed on front of the application while
printing. Installed simultaneously with the printer
driver, and selects from enable or disable.

(The default setting when installed: Disable)

Distributing the printer
driver and setting

Install Assistant

Creates an install package file for installing and
setting the printer driver and executing the port
setting.

The computer with activating the install
package file automatically executes installing
the printer driver, setting the printer driver and
executing port setting. The printer setting is not
executed.

Creates an install package for each printer for
the network printer.

Printer Setting

Executes printer setting. Creates a setting file
and applies it simultaneously to a number of
printers.

“Printer Setting” can not be executed in
computer without installing the printer driver.

Administering the
network printer

EpsonNet Simple
Viewer

The user can check status of EPSON printer on
network with this. The setting can not be
executed.

EpsonNet Config

The user can check and executes the network
printer.

Applies it simultaneously to a number of printers.

WebConfig

(Function of the printer)

The user can execute and check the network
information of the printer by entering IP address
of the printer to address bar of the Web browser.

One printer can be set and checked.

This can not be used for the printer with default
condition since IP address is not available.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

26

Product Specifications

Developing the
application

EpsonNet SDK

The software development kit for monitoring the
printer via network.

Sample Program

This is the sample programs for using TM-C3400.
(VB.NET, C

++ is prepared for all programs. VB 6.0,

C# is prepared for some programs.)

Printing method Serial ink jet, dot matrix

Three-color (CMY) printing

Paper feed Forward and reverse friction feed

Autocutter Cutting method By separated-blade scissors

Auto-cut type Full cut

Graphic resolution 360 dpi × 180 dpi, 360 dpi × 360 dpi, 720 dpi × 360 dpi

Print speed 92 mm/s (printing width 56 mm, 360 dpi × 180 dpi)

82 mm/s (printing width 72 mm, 360 dpi × 180 dpi)

The print speed is different depending on the resolution and the
printing width.

Paper

(See "Paper

Specifications" on
page 29 for

details)

Type Plain Media, Plain Media Label, Fine Media, PET Film,

Synthetic Media, Wrist Band

Classification Receipt, Black Mark Receipt, Full-page Label

Die-cut Label, Black Mark Die-cut Label

Form Roll paper, Fanfold paper

Ink cartridge

(See "Ink Cartridge" on page 51 for
details.)

3-color exclusive integrated ink cartridge

(Model number: SJIC15P)

Interface

USB model USB 2.0 high speed

Ethernet model Ethernet (100 Base-TX/10 Base-T)

USB 2.0 high speed
(For the Ethernet interface model, USB connection is also
available. Ethernet connection and USB connection cannot be
used simultaneously.)

Purpose Name Specifications

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

27

1

Barcode/
two-dimensional
code printing

Barcode

Barcode

identification rate

ANSI rank D

(based on Seiko

Epson Corporation

standard)

UPC-A, UPC-E, JAN 8 (EAN 8), JAN 13 (EAN 13), Code 39, ITF,
Codabar, Code 93, Code 128, GS1-128,
GS1 DataBar Omnidirectional, GS1 DataBar Truncated,
GS1 DataBar Limited, GS1 DataBar Expanded

Two-dimensional
code printing

PDF417, QR code, Maxi Code, S1 DataBar Stacked,
GS1 DataBar Stacked Omnidirectional,
GS1 DataBar Expanded Stacked, Composite Symbology,
DataMatrix, Aztec

Power supply AC 100 to 240V

Temperatures/
humidity

(See

"Environmental
Conditions" on
page 54 for

details.)

Printing 10 to 35° C, 20 to 80%RH (no condensation)

Storage When packed (ink not loaded): -20 to 60°C, 5 to 85%RH (no

condensation)

-20° C or 60° C: up to 120 hours

Ink loaded: -20 to 40° C

-20° C: up to 120 hours
0 to 30° C: up to 6 months
40° C: up to a month

Overall dimensions (H × W × D) 261 × 255 × 275 mm (excluding protrusions)

Weight (mass) Approximately 10.0 kg

(Except for ink cartridge, roll paper, paper ejection tray)

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

28

Hardware Requirements

Printing Specifications

dpi : dots per 25.4 mm (dots per inch)

OS Microsoft Windows 2000 SP4

Microsoft Windows XP SP3

Microsoft Windows 2003 R2 SP2

Microsoft Windows Vista SP1

32-bit editions of those above only

Computer Must support the following computers that run the above

operating systems.

• PC/AT compatible

CPU Computers with a processor of 1 GHz or better are

recommended.

Intel Pentium/Celeron series, AMD Athlon/Duron family, or
processors that are compatible with these are recommended.

RAM Windows 2000 256 MB or larger is recommended

Windows XP
/ Vista / Server2003

512 MB or larger is recommended

HDD Free space must be 250 MB or larger

The printers on the network is supported up to 64 printers. In that case, if the minimum
requirements above are not met, the printer may not be able to come up to its standard.

Printable
area

Roll paper Minimum width 26 mm, Maximum width 104 mm

Fanfold paper Minimum width 46 mm, Maximum width 104 mm

Print speed 360 × 180 dpi

(horizontal × vertical)

Printing width 56 mm: 92 mm/s, 72 mm: 82 mm/s,
104 mm: 68 mm/s

360 × 360 dpi
(horizontal × vertical)

Printing width 56 mm: 47 mm/s, 72 mm: 42 mm/s,
104 mm: 35 mm/s

720 × 360 dpi
(horizontal × vertical)

Printing width 56 mm: 23 mm/s, 72 mm: 21 mm/s,
104 mm: 17 mm/s

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

Chapter 1 Product Overview

29

1

Paper Specifications

The following is the type and the size of paper specified for this printer.

When using paper other than specified paper, paper feed accuracy, barcode detection accuracy,

printing quality may be degraded or frequent paper jam may occur.

Paper type Category Form Width

Receipt

(Continuous paper)

Plain Media

Fine Media

PET Film

Roll paper 30 to 108 mm

{1.18 to 4.25"}

(Paper width)

Black Mark Receipt

(Continuous paper with black marks)

Plain Media

Fine Media

PET Film

Roll paper 30 to 108 mm

{1.18 to 4.25"}

(Paper width)

Black Mark Receipt

(Continuous paper with black marks)

Plain Media

Fine Media

PET Film

Fanfold paper 50 to 108 mm

{1.97 to 4.25"}

(Paper width)

Full-page Label Plain Media Label

Fine Media Label

Synthetic Media Label

Roll paper 25.4 to 108 mm

{1 to 4.25"}

(Label width)

Die-cut Label Plain Media Label

Fine Media Label

Synthetic Media Label

Roll paper 25.4 to 108 mm

{1 to 4.25"}

(Label width)

Black Mark Die-cut Label

(Die-cut label with black marks)

Plain Media Label

Fine Media Label

Synthetic Media Label

Roll paper 25.4 to 108 mm

{1 to 4.25"}

(Label width)

Black Mark Die-cut Label

(Die-cut label with black marks)

Plain Media Label

Fine Media Label

Fanfold paper 46 to 108 mm

{1.81 to 4.25"}

(Label width)

Wrist Band Synthetic Media Roll paper 30 mm {1.18"}

28.6 mm

(Paper width)

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com

30

Receipt

This is continuous paper.

Paper type Plain Media, Fine Media, PET Film

Form Roll paper

Paper width 30 to 108 mm

Paper thickness 0.085 to 0.151 mm

Roll paper core Outside diameter: 44.1 mm

External diameter Maximum 101.6 mm

Winding direction Printing face must be facing outside.

Do not use the paper with a hole or cutout.

www.solutechnic.com

SOLUTECHNIC PARIS-NORD SARL- 52 rue d'Emerainville - Bât Le Croissy A -Marne la Vallée - 77183 CROISSY BEAUBOURG
Tél [phone] - Fax : [phone] - mailto : [e-mail] - http://www.solutechnic.com