EPSON C2900N Service Manual

Laser Printer

Epson AcuLaser C2900N

SEPG11001

SERVICE MANUAL

Revision B

MiS00001SA

Epson AcuLaser C2900N

Confidential

Revision B

Cautions

Operation contents of this document may be subject to modification without notice.

SEIKO EPSON will not assume responsibility for accidental or incidental damages resulting from technical or editorial errors or omissions in this manual, the issue of this manual, the execution of descriptions in this manual, or the use of this manual.

This document is protected by copyright. Do not photocopy or duplicate any part of this document in any form without written permission from SEIKO EPSON.

Epson AcuLaser C2900N Confidential

1. About this manual

This manual is a standard service manual of SEIKO EPSON containing information required for maintenance of this laser printer (standard specifications).

2. Marks giving caution

Maintenance operations requiring special cautions or additional information regarding descriptions in this manual are presented as "Warning," "Caution," or "Note," depending on their nature.

If instructions are not observed, death or serious injury may result.

If instructions are not observed, injuries to workers or physical damage to assets (including this laser printer) may result.

Essentials for procedures, steps, rules, and others.

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Reference Incidental information to descriptions.

3. Related documents

- Instruction manuals (standard manuals) Describe the operation and handling of this laser printer.

- Performance specifications Describe in detail various specifications of this laser printer. (In the event of a discrepancy between this ma nu al an d the performance specifications, the performance specifications take pr ec ed e nc e.)

- Spare parts list Information on maintenance parts (spare parts) for this laser printer.

Epson AcuLaser C2900N Confidential

4. Safety

To prevent possible accidents during maintenance operation, you should observe strictly the "Warning" and "Caution" information in this manual. Avoid dangerous operations and opera tio ns ou t of the sco p e of this ma nu al. Various processes not covered by this manual may be required in actual operations, and should be performed carefully, always giving attention to safety.

4.1 Power source

Keep the power plug disconnected during the maintenance operation to prevent electric shock, burns and other damages. If the power supply should be kept connected to measure voltage or for other similar reasons, take sufficient care to prevent electric shock, by following the procedures in this manual.

While the printer is on, never touch live parts if not required.

Power is supplied to the power switch / inlet even while the printer is off. Never touch its live components.

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Do not touch live parts unless otherwise specified.

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4.2 Driving units

When servicing gears or other driving units, be sure to turn off the power switch and unplug the power cord. Drive them manually when required.

Do not do the print work removing the cover of the printer to confirm the operation of driving part.

4.3 High-temperature units

When servicing high-temperature units (securing unit, etc.), be sure to turn them off to prevent burns, injuries and other troubles. Remove the power plug and start service processes after they have cooled down sufficiently.

Because high-temperature units are still hot after they complete an operation, wait at least 40 minutes before starting maintenance service.

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4.4 Laser beams

• If your eyes are exposed to laser beams, you may lose your eyes ight.

• Never open the cover if the warning label for laser beams is attached there.

• Before disassembling and reassembling this laser printer, be sure to turn it OFF.

• When servicing this laser printer while it is running, be sure to follow the procedures specified in this manual.

• You should be well aware that the laser beams are capable of injuring you and other people near the printer.

Laser beams have features as follows:

• Frequencies are smaller in width than other beams (sun and electric bulbs) and phases are uniform so that high monochromatic and convergence performance can be obtained and thin beams of light can reach places at a long distance.

• Being highly converged, the laser beams exert a heating action that may be harmful to human body.

Reference: The laser beams of this laser printer are invisible rays.

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ROS ASSY

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4.5 Warning/caution labels

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Warning labels and caution labels are attached to this laser printer to prevent accidents Check those labels for peeling or stains when servicing the printer.

4.5.1 Caution label for Printer

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4.5.2 Caution label for ROS

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ROS ASSY

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4.6 Others

• When air duster is used on the repair and the maintenance work, the use of the air

duster products containing the inflammable gas is prohibited.

• Make sure an antivirus software is installed on the computer used for service

support. Be sure to have the latest virus definition file for the software.

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5. Unpacking the Printer

Take extreme care to avoid personal injuries.

Check the printer for evidence of any damages. Peel all tapes off the printer.

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6. Revision History

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Revision Date of Issue Description

A May 20, 2011 First release

Revision up Chapter3:

B July 7, 2011

RRP8.3 PWBA ESS SFP (PL8.1.5): revised the contents partially. RRP8.9 PWBA MCU (PL8.2.13): revised the contents partially.

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Revision B

CONTENTS

1. About this manual.............................................................................................................ii

2. Marks giving caution .........................................................................................................ii

3. Related documents........................................................................................................... ii

4. Safety ...............................................................................................................................iii

4.1 Power source.................................... ... .... ... ... ... .......................................... ... .... ... ... ... ...........................iii

4.2 Driving units......... ... ... .... ... ... ... .... ... .......................................... ... ... .... ... .................................................iv

4.3 High-temperature units .................................. ... ... .... ... ... ... .... ... ... ... .... ... ... ... ... ........................................iv

4.4 Laser beams..... ... ... ... .... ... .......................................... ... ... .......................................... . ...........................v

4.5 Warning/caution labels................ ... ... ... .... ... .......................................... ... ... ... .... ... ... ... .... .......................vi

4.5.1 Caution label for Printer.................................................................................................................vi

4.5.2 Caution label for ROS...................................................................................................................vii

5. Unpacking the Printer .....................................................................................................ix

6. Revision History...............................................................................................................ix

Chapter 1 Troubleshooting.............................................................................................1 - 1

Chapter 2 Operation of Diagnostic.................................................................................2 - 1

Chapter 3 Removal and Replacement Procedures........................................................3 - 1

Chapter 4 Plug/Jack(P/J) Connector Locations..............................................................4 - 1

Chapter 5 Parts List........................................................................................................5 - 1

Chapter 6 Principles of Operation ..................................................................................6 - 1

Chapter 7 Wiring Diagrams and Signal Information.......................................................7 - 1

Chapter 8 Product Specifications...................................................................................8 - 1

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Troubleshooting

CHAPTER

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Chapter 1 Troubleshooting

Chapter 1 Troubleshooting CONTENTS

1. Troubleshooting Overview...........................................................................................1 - 1

1.1 Flow of Troubleshooting................. ... ... .... ... ... ... ... .... ... .......................................... ... ... .... ..................1 - 1

1.2 Check Installation Status .................................................................................................................1 - 2

1.3 Cautions on Service Operations .......................................................................................................1 - 3

1.4 Cautions on Using FIP...................................................................................................................... 1 - 4

1.5 Items To Be Confirmed Before Going To FIP Troubleshooting ........................................................1 - 6

2. FIP............................................................................................................................1 - 12

2.1 FIP ...................................... ... .... ... ... ... .... ... .......................................... ... ... ....................................1 - 12

2.2 Flow of FIP..................................................................................................................................... 1 - 12

2.3 Status Code List............................ ... ... .... ... ... ... ... .......................................... .... ... ... ... ....................1 - 13

3. Error Code FIP ..........................................................................................................1 - 25

4. Image Quality Trouble.............................................................................................1 - 126

4.1 Entry Chart for Image Quality Troubleshooting............................................................................. 1 - 126

4.2 Print Image Quality Specifications ........................................................... ... ... .... ... ........................1 - 130

4.3 Image Quality FIP...... .... ... ... ... .... ... ... ... .......................................... .... ... ... ... ... ...............................1 - 134

5. Abnormal Noise Trouble.......................................................................................... 1 - 173

5.1 Entry Chart for Abnormal Noise Troubleshooting .........................................................................1 - 173

5.2 Operation Mode Table............ .... ... .......................................... ... ... .... ... ... ... ... .... ... ... .....................1 - 174

6. Other FIP.................................................................................................................1 - 180

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Chapter 1 Troubleshooting



Check installation status

Check trouble status

Execute FIP

Check for recovery

End Replace the Printer.

Operation of Diagnostic Principles of Operation Wiring Diagrams

Reference information

If the problem persists

1. Troubleshooting Overview

To increase the efficiency of troubleshooting, ensure that preliminary checks should be made to confirm the trouble status before proceeding to the Fault Isolation Procedure (FIP), Operation of Diagnostic (Chapter 2), Wiring Diagrams (Chapter 7), and Principles of Operation (Chapter 6).

1.1 Flow of Troubleshooting

Flow of the troubleshooting is as follows:

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1.2 Check Installation Status

Be sure to check the following items before starting the troubleshooting procedures

1) The power supply voltage is within the specifications (measure the voltage at the wall outlet).

2) Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection in the power cord.

3) The printer is properly grounded.

4) The printer is not installed at a place subjected to high/low temperature, hum idity, and sudden te mperature changes.

5) The printer is not installed at or near water facilities, humidifier, heating appliance, fire, dust, or in airflow from air conditioner.

6) The printer is not installed in a place subjected to volatile or inflammable gas.

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7) The printer is not installed under direct sunlight.

8) The printer is installed in a well-ventilated place.

9) The printer is installed on a firm and stable surface.

10) The paper meets the specifications (standard paper is recommended).

11) The printer is handled properly.

12) The high frequency service items are replaced at the recommended print count intervals.

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1.3 Cautions on Service Operations

1) Be sure to remove the power cord unless otherwise required.

While the printer is powered ON, never touch the conductive parts unless otherwise required. Never touch the conductive parts of the power switch and inlet of the LVPS, because they are live even while the printer is powered off.

2) When checking some parts with covers removed and with the interlock, safety, and power switches ON, disconnect the connectors (P/J411 and P/J412) on the ROS ASSY except unless otherwise required.

When checking some parts with covers removed and with the interlock, safety, and power switches ON, laser beams may be irradiated from the ROS ASSY. For your safety, be sure to disconnect the connec tors (P/J411 and P/J 412 ) unless otherwise required.

3) When checking some parts with the Front Cover removed and the printer powered ON, be sure to remove the connector (P/J16) on the PWBA MCU unless otherwise required.

When checking some parts with the Front Cover removed and the printer powered ON, be sure to remove the connector (P/J16 ) on the MCU. Otherwise, a high voltage may be output from the HVPS. When connecting the connector (P/J16) on the MCU according to the instructions in the FIP, never touch the HVPS and high voltage parts.

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4) When outputting a high voltage using the Diag Tool, etc., keep all the covers on unless otherwise required.

When outputting a high voltage using the Diag Tool, etc., ensure that:

- The high voltage carrying parts must never be touched.

- The instructions in this manual must be followed.

5) When operating the drive unit using the Diag Tool, etc., keep all the covers on unless otherwise required.

When operating the drive unit using the Diag Tool, etc., ensure that:

- The drive unit must never be touched.

- The instructions in this manual must be followed.

6) When touching hot parts, be careful not to get burnt.

7) While working, be sure to wear a wrist band or the like to dissipate static charges from your body.

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1.4 Cautions on Using FIP

1) When troubleshooting according to the FIP, have on hand a normal MCU, LVPS, HVPS, Fuser Unit, TRANSFER ASSY, etc., for possible fault isolation.

2) In the initial check according to the FIP, check only items which can be simply checked.

3) In the initial check according to the FIP, check the constitutive parts of the major check parts and related parts, as well as major check parts.

4) When working with the printer, be sure to remove the power cord unless otherwise required. Never touch live parts if not required, while the power cord is connected.

5) Connector condition is denoted as follows: [P/J12] [P12]

[J12]

 Connector (P/J12) is connected.  Plug side with the connector (P/J12) removed (except when attached directly to the

board).

 Jack side with the connector (P/J12) removed (except when attached directly to the

board).

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6) [P/J1-2PIN <=> P/J3-4PIN] in the FIP means measurement with the positive side of the measuri ng instrument connected to [2PIN] of [P/J1] and the negative side to [4PIN] of [P/J3].

7) [P/J1<=> P/J2] in the FIP means measurement for all terminals corr espondin g between [P/J1] and [P/J2] based on “Wiring Diagrams”.

8) In [P/J1-2PIN <=> P/J3-4PIN] in the FIP where voltage is measured, [P/J3-4PIN] on the rear negative side is always at the AG (analog ground), SG (signal ground), or RTN (return). Therefore, after checking of proper conductivity between AGs, SGs, or RTNs respectively, the rear negative side can be connected to the PIN of AG, SG or RTN instead of [P/J3-4PIN]. However, care should be taken not to confuse [AG], [SG], and [RTN] because they are not on the same level.

9) When measuring the voltage at small connectors, use the dedicate d tool. Handle the tool with ca re because its business end is pointed.

10) When measuring the voltage, set the TRANSFER ASSY, toner cartridge and sheet feeder, close the COVERs and power ON unless otherwise required .

11) Numerical values in the FIP are only for guideline. Approximate values are acceptable.

12) In each step of the FIP, parts removal and other procedures implicitly required for the ste p are omitted.

13) In the FIP, "Replacement" means the replacement of the parts that are consider ed to be the cause of the trouble. Replacement of those parts means the replacement of the assembly part (HIGH ASSY) that contain them.

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14) In the FIP, the sheet feeder immediately below the printer main body is called "Tray 1", and the cassette below it is called "Tray 2".

15) Some of the instructions in the FIP are branched off depending on the specifications. Follow the applicable instruction.

16) For some optional components, you may have to refer to the manual of the relevant compo nent for troubleshooting. Have the relevant manual at hand as needed.

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1.5 Items To Be Confirmed Before Going To FIP Troubleshooting

Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the following:

1) If a message is displayed on the LCD of operator panel, see “2.3 Status Code List”.

2) The printer power cable is plugged into the printer and a properly grounded electrical outlet.

3) The printer power is powered ON.

4) The electrical outlet is not turned off by any switch or breaker.

5) Other electrical equipment plugged into the outlet is working.

6) All options are properly installed.

7) If you have checked all of the above and still have a problem, turn off the printer, wait for 10 sec-

onds, and then turn on the printer. This often solves the problem.

8) If the printer does not start-up after downloading the ESS firmware, or does not operate normally,

execute the download of ESS firmware again by the download mode (Refer to “1.2 Firmware version up procedure using the download mode” of Appendix_1.).

Display Problems

1) If the operator panel displays only diamonds or is blank, check and try the action below.

If the problem persists even after checking and executing the items below, execute "FIP- AC Power" or "FIP DC Power".

a) Turn off the printer, wait for 10 seconds, and turn on the printer. b) Self Test Message appears on the operator panel. When the test is completed, “Ready to

Print” is displayed.

2) If menu settings changed from the operator panel have no effect, check and try the actions

below. Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel.

a) Change the menu settings from the printer driver, the printer utilities, or the software pro-

gram instead of the operator panel.

b) Disable the settings in the printer driver, the printer utilities, or the software program so you

can change settings on the operator panel.

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Printing Problems

1) If a job did not print correct or incorrect characters were printed, check and try the actions below.

a) Make sure “Ready to Print” appears on the operator panel before sending a job to print.

Press Menu to return to “Ready to Print”. b) Make sure print media is loaded in the printer. Press Menu to return to “Ready to Print”. c) Verify that you are using the correct printer driver. d) Make sure you are using the correct Ethernet or USB cables and it securely connected at

the back of the printer. e) Verify that the correct print media size is selected. f) If using a print spooler, verify that the spooler has not stalled. g) Check the printer interface from the “Configure” menu. Determine the host interface you are

using. Print a Panel Setting page to verify that the current interfaces settings are correct. h) Output fonts will not print correctly using the PCL driver in its default mode. To correct this

problem, use PostScript driver when using the PCL driver.

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2) If secure print is not available or not printing, refer to the requirements below. a) Minimum 256 MB is required. b) RAM Disk must be enabled using the operation panel. c) The number of secure print jobs your printer can store is dependent on the job size includ-

ing number of pages, graphics, color attributes, and the amount of memory installed. To increase this number, add additional memory.

3) If print media misfeeds or multiple feeds occur, check and try the actions below. a) Make sure the print media you are using meets the specifications for your printer. Refer to

Print Media Guidelines of this section. b) Flex print media before loading it in any of the sources. c) Make sure the print media is loaded correctly. d) Make sure the width and length guides on the print media sources are adjusted correctly. e) If the print media are overfilled in sources, reduce the amount of media. f) Load the recommended print side correctly for the type of print media you are using. g) Turn the print media over or around and try printing again to see if feeding improves. h) Check the print media type loaded in the source, and refill only one type of print media, if

print media types are mixed. i) Refill a new ream of print media, if some reams are mixed. j) Remove the top and bottom sheets of a ream before loading the print media. k) Do not reload print media until the print media source is empty.

4) If envelope misfeeds or multiple feeds occur, check and try the action below. a) Remove the stack of envelops from the Single Sheet Inserter (SSI).

5) If page breaks in unexpected places, check and try the action below. a) Check the “Job Time-out” in the Basic Settings menu and increase the value.

6) If a job prints from the wrong source or on the wrong print media, check and try the action below. a) Check the “Paper Size” and “Paper Type” in the Tray Se ttings menu on the printer op erator

panel and in the printer driver.

7) If print media does not stack neatly in the output tray, check and try the action below. a) Turn the print media stack over in the tray or multipurpose feeder.

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Print Media Guidelines

Print media refers to paper, labels, envelopes, and coated paper among others. Your printer provides high-quality printing on a variety of print media. Selecting the appropriate print media for your printer helps avoid printing troubles. This section describes selecting print media, caring for print media, and loading the print media in the standard 250-sheet tray.

Paper

For the best print quality in color, use 75 g/m quality in black and white, use 90 g/m

you perform trial print before purchasing large quantities of print media. When loading paper, identify the recommended print side on the paper package, and load the paper accordingly. See "Loading Print Media in the Standard 250-Sheet Tray and the Optional 2 50-Sheet Feeder" and "Loading Print Media in the SSI" for detailed loading instructions.

Paper Characteristics

The following paper characteristics affect print quality and reliability. It is recommended that you follow these guidelines when evaluating new paper stock.

Epson AcuLaser C2900N

(20 lb) xerographic, grain long paper. For the best print

(24 lb) xerographic, grain long paper. It is recommended that

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Chapter 1 Troubleshooting

Weight

The tray automatically feeds paper weights from 60 g/m The single sheet feeder automatically feeds paper weights from 60 g/m

bond) grain long. Paper lighter than 60 g/m For best performance, use 75 g/m

(20 lb bond) grain long paper.

(16 lb) may not feed properly, and could cause paper jams.

to 216 g/m2 (16 lb to 80 lb bond) grain long.

to 216 g/m2 (16 lb to 80 lb

Curl

Curl is the tendency of print media to curve at its edges. Excessive curl can cause pape r feeding problems. Curl usually occurs after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped, even in the paper tray, can contribute to paper curling prior to printing and cause feeding problems regardless of humidity. When printing on curled paper, straighten the paper and then insert it into the single sheet feeder.

Smoothness

The degree of paper smoothness directly affects the print quality. If the paper is too rough, the toner does not fuse on to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding problems. Smoothness between 150 and 250 Sheffield points produces the best print quality.

Moisture Content

The amount of moisture in the paper affects both the print quality and the ability of the printer to feed the paper properly. Leave the paper in its original packaging until you are ready to use it. T his limits the exposure of the paper to moisture changes that can degrade its performance.

Grain Direction

Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60 g/m 36 lb bond) paper, grain long fibers are recommended. For paper heavier than 135 g/m

to 135 g/m2 (16 lb to

(36 lb bond),

grain short is preferred.

Fiber Content

Most high-quality xerographic paper is made from 100% chemically pulped wood. Paper containing fibers such as cotton may lead to degraded paper handling.

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2. FIP

2.1 FIP

The FIP is the first step for trouble diagnosis. The FIP isolates the presence of various troubles including error codes, and guides the troubleshooting procedure.

2.2 Flow of FIP

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2.3 Status Code List

Errors that occur when optional components are installed are gray-shaded.

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Status

Code

004 310

317

351

010

397

421

500

501

016

502

520

Error Message

LCD

Reseat Feeder Restart Printer

Error 004-310 Restart Printer

Insert Fuser 010-317

Insert Fuser Restart Printer

Replace Fuser 010-351

Replace Fuser Restart Printer

Fuser Error Restart Printer

Error 010-397 Restart Printer

Ready to Print Fuser Life

Ready to Print Replace Soon

Erase Flash Err Restart Printer

Error 016-500 Restart Printer

Write Flash Err Restart Printer

Error 016-501 Restart Printer

Verify Flash Err Restart Printer

Error 016-502 Restart Printer

Certificate Fail Contact Admin.

Error 016-520 Restart Printer

Status Contents

<IOT Option Feeder I/F Failure> The Option Feeder communication failure is detected.

<IOT Fuser Unit Detached> Fuser unit detached is detected.

<IOT Fuser Unit Life Over> The value of fuser unit counter has reached the replacement time.

<IOT Fuser Unit Failure> The operation error of fuser unit (Temperature anomaly error etc.) is detected.

<IOT Fuser Unit Near Life> The fuser unit is approaching the replacement time.

<Download Delete Error> Flash memory erase error occurred.

<Download Write Error> Flash memory write error occurred.

<Download V erify Error> Flash memory verify error occurre d .

<Ipsec Certificate Error> Ipsec Certificate Error.

FIP to be

referred

FIP-1.1

FIP-1.2

FIP-1.3

FIP-1.4

FIP-1.5

FIP-1.6

FIP-1.7

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Status

Code

016

Error Message

Out of Memory Press Ok Button

718

Error 016-718 Press Ok Button

PDL Error Press Ok Button

720

Error 016-720 Press Ok Button

Format Error Press Ok Button

737

Error 016-737 Press Ok Button

Protection Error Press Ok Button

741

Error 016-741 Press Ok Button

Invalid ID Press Ok Button

742

Error 016-742 Press Ok Button

Range Chk Error Press Ok Button

743

Error 016-743 Press Ok Button

Check Sum Error Press Ok Button

744

Error 016-744 Press Ok Button

Header Error Press Ok Button

745

Error 016-745 Press Ok Button

Wrong Password Press Ok Button

753

Error 016-753 Press Ok Button

PDF Print Disabled

755

Error 016-755 Press Ok Button

LCD

Status Contents

<Memory Over flow> The current printing job process cannot be continued because the memory capacity is exceeded.

<PDL Error> The print data cannot be processed by PDL.

<Download Format Error> Download file format is invalid.

<Download Protect Error> Performed FW download although FW update is prohibited by panel settings.

<Download ID Error> Download file ID is invalid.

<Download Range Error> At download, write-in destination address is invalid. Range check error.

<Download Check Sum Error> Download file checksum is invalid.

<Download header Error> Download file header is invalid.

<PDF password error> PDF password error.

<PDF print disabled error> PDF print is not allowed.

FIP to be

referred

FIP-1.8

FIP-1.9

FIP-1.10

FIP-1.11

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Status

Code

016

024

Error Message

Invalid User Press Ok Button

757

Error 016-757 Press Ok Button

Disabled Func Press Ok Button

758

Error 016-758 Press Ok Button

Limit Exceeded Press Ok Button

759

Error 016-759 Press Ok Button

Invalid Job Press Ok Button

799

Error 016-799 Press Ok Button

Disk Full Press Ok Button

982

Error 016-982 Press Ok Button

MCU Firmware Err Restart Printer

340

Error 024-340 Restart Printer

Download Mode Send FW Data

360

Error 024-360 Send FW Data

PAGEC Time Error Restart Printer

362

Error 024-362 Restart Printer

MCU Comm. Error Restart Printer

371

Error 024-371 Restart Printer

Press Ok Button

985

to continue

LCD

<Auditron - Invalid User> An error occurred because the user's account settings did not match those of the Administrator.

<Auditron - Disabled Function> An error occurred because a user authorized only for B&W print attempted to execute color printing.

<Auditron - Reached Limit> An attempt was made to print more copies than the print count limit.

<Job Environment Violation> Detects violation data for the print condition. The print data specifies paper type/ size not available for the printer.

This code is given when the Optional Memory Module is installed.

<Disk Full> The current printing job process cannot be continued because the RAM disk is full.

<IOT Firmware Error> MCU firmware error occurs.

<MCU DownLoad Error> Download failure of MCU firmware.

<IOT Start Image Marking Timeout> "Start Image Making" has not been issued within the time allowed.

<MCU-ESS Communication Fail> Communication fail between MCU and ESS.

<Waiting for "Continue" key to be pressed afte r reloading paper to the SSI> Printer starts printing automatically after a certain period of time even if the key is not pressed.

Status Contents

FIP to be

referred

FIP-1.12

FIP-1.13

FIP-1.14

FIP-1.15

FIP-1.16

FIP-1.17

FIP-1.18

FIP-1.19

FIP-1.20

FIP-1.21

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Status

Code

446

027

452

041 340

313

325

326

042

372

373

700

061 370

Error Message

LCD

Ready to Print

IPv6 Duplicate Change IPaddress

Ready to Print

IPv4 Duplicate Change IPaddress

MCU NVRAM Error Restart Printer

Error 041-340 Restart Printer

Fan Motor Error Restart Printer

Error 042-313 Restart Printer

Motor Error Restart Printer

Error 042-325 Restart Printer

Motor Error Restart Printer

Error 042-326 Restart Printer

K Mode Sol Error Restart Printer

Error 042-372 Restart Printer

K Mode Sol Error Restart Printer

Error 042-373 Restart Printer

Over Heat Please Wait...

Error 042-700 Please Wait...

Laser Error Restart Printer

Error 061-370 Restart Printer

Status Contents

<IPv6 duplicate> Duplicate IPv6 addresses detected upon startup.

<IPv4 duplicate> Duplicate IPv4 addresses detected upon startup.

<IOT NVRAM Error> The operation error of NVM (read/write check error etc.) is detected.

<IOT Fan Motor Failure> MCU detects an error upon receiving error signal from the Fan.

<IOT Main Motor Failure> Main Motor failure is detected.

<IOT Sub Motor Failure> Sub Motor failure is detected.

<IOT K Mode Solenoid Error 1> The error is generated when K Mode Solenoid (Color Mode Switching Solenoid) does not operate in specified time.

<IOT K Mode Solenoid Error 2> The error is generated when the gear which ope rates by K Mode Solenoid (Color Mode Switching Solenoid) rotates two times.

<IOT Over Heat Stop> The temp. Sensor sensed high temperature.

<IOT ROS Failure> The operation error of ROS (rotational error etc.) is detected.

FIP to be

referred

FIP-1.22

FIP-1.23

FIP-1.24

FIP-1.25

FIP-1.26

FIP-1.27

FIP-1.28

FIP-1.29

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Chapter 1 Troubleshooting

Flip

Revision B

Status

Code

071 100

100

101

072

215

216

900

101

075

102

923

100

077

101

Error Message

LCD

Jam at Tray 1

Check Tray 1 Open Front Cover

This code is given when the Option 250 Sheet Feeder is installed.

Jam at Tray 2

Check Tray 2 Open Front Cover

Jam at Tray 2

Open Tray 2 Open Front Cover

This code is given when the Optional 250-Sheet Feeder is installed.

250 Feeder Error Restart Printer

Error 072-215 Restart Printer

Motor Error Restart Printer

Error 072-216 Restart Printer

Jam at Tray 1 or 2

Open Tray 1 or 2 Open Front Cover

Jam at Front Cover

Open Front Cover and Remove Paper

Chk Manual Feed Remove Paper

Open and close Front Cover

Reseat paper of Manual Feed

Jam at Front Cover

Open Front Cover and Remove Paper

Jam at Front Cover

Open Front Cover and Remove Paper

Status Contents

<IOT Tray1 Misfeed JAM> The Regi Sensor is not turned ON within the specified time after feeding a paper from Tray 1.

<IOT Tray2 Misfeed JAM> The Paper Path Sensor of Tray 2 is not turned ON within the specified time after feeding a paper from Tray 2.

<IOT Feeder 2 JAM> A jam has been detected between the Regi Sensor and the Paper Sensor of Tray 2.

<IOT Feeder Configuration Failure> Option Sheet Feeder Configuration error is detected.

<Option Feeder Motor Failure> Option Feeder Motor failure is detected.

<IOT Remain Option Feeder JAM> The paper remains at the Paper Path Sensor of Tray 2.

<IOT SSI Insert JAM> SSI No Paper Sensor detect when a paper is inserted from SSI.

<IOT SSI Paper Pullout JAM> Though it tried to feed a paper from SSI, the paper was not loaded or it was pulled out forcibly from SSI.

<Waiting for reseat paper of SSI> Wait for the paper on SSI to be reseated.

<IOT Regi On early JAM> The paper remains at the paper transfer path between the Tray 1 and the Regi Sensor.

<IOT Regi OFF Jam> The paper does not pass through the Regi Sensor within the specified time.

FIP to be

referred

FIP-1.30

FIP-1.31

FIP-1.32

FIP-1.33

FIP-1.34

FIP-1.35

FIP-1.36

FIP-1.37

FIP-1.38

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+ 651 hidden pages

EPSON C2900N Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. About this manual

2. Marks giving caution

3. Related documents

4. Safety

4.1 Power source

4.2 Driving units

4.3 High-temperature units

4.4 Laser beams

4.5 Warning/caution labels

4.5.1 Caution label for Printer

4.5.2 Caution label for ROS

4.6 Others

5. Unpacking the Printer

6. Revision History

1. Troubleshooting Overview

1.1 Flow of Troubleshooting

1.2 Check Installation Status

1.3 Cautions on Service Operations

1.4 Cautions on Using FIP

1.5 Items To Be Confirmed Before Going To FIP Troubleshooting

2. FIP

2.1 FIP

2.2 Flow of FIP

2.3 Status Code List