How it Works
Epson
Loading...
C11CH45401
User Manual
365 pgs4.01 Mb0
Product Data Sheet
2 pgs2.21 Mb0
Table of contents
Loading...

Epson C11CH45401 User Manual

XP-970 User's Guide

Contents

XP-970 User's Guide.................................................................................................................................. 13
Product Basics .......................................................................................................................................... 14
Product Parts Locations ..................................................................................................................... 14
Product Parts - Front ..................................................................................................................... 15
Product Parts - Inside .................................................................................................................... 17
Product Parts - Back...................................................................................................................... 18
Control Panel Buttons and Lights .................................................................................................. 19
Adjusting Control Panel Position ................................................................................................... 20
The LCD Screen............................................................................................................................ 21
Status Icon Information.................................................................................................................. 21
Navigating the LCD Screen ........................................................................................................... 22
Entering Characters on the LCD Screen ....................................................................................... 24
Adjusting Control Panel Sounds.................................................................................................... 25
Adjusting the Screen Brightness.................................................................................................... 26
Changing LCD Screen Language.................................................................................................. 28
Viewing Animations ....................................................................................................................... 28
Turning Off Auto Selection Mode................................................................................................... 30
Changing the Sleep Timer Settings ............................................................................................... 31
Changing the Power Off Timer Settings ........................................................................................ 32
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 33
Setting Up Epson Connect Services.............................................................................................. 34
Using Epson Email Print ............................................................................................................... 35
Using the Epson iPrint Mobile App ................................................................................................ 36
Using Epson Remote Print ........................................................................................................... 36
Using Epson Scan to Cloud........................................................................................................... 37
3
Setting Up Google Cloud Print on a Chromebook ......................................................................... 40
Using Windows 10 Mobile Printing .................................................................................................... 42
Using Epson Print and Scan App with Windows Tablets ................................................................... 42
Wi-Fi or Wired Networking........................................................................................................................ 44
Selecting Wireless Network Settings from the Control Panel ........................................................ 46
Enabling Wi-Fi Direct Mode (Simple AP) ....................................................................................... 49
Using WPS to Connect to a Network ............................................................................................. 50
Printing a Network Status Sheet......................................................................................................... 51
Printing a Network Connection Report ............................................................................................... 52
Network Connection Report Codes and Messages ....................................................................... 54
Accessing the Web Config Utility................................................................................................... 59
Changing a USB Connection to a Wi-Fi Connection...................................................................... 60
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 60
Connecting to a New Wi-Fi Router ................................................................................................ 61
Disabling Wi-Fi Features ............................................................................................................... 61
Loading Paper ........................................................................................................................................... 63
Loading Paper in Cassette 1 (Upper Cassette) .................................................................................. 63
Loading Paper in Cassette 2 (Lower Cassette) .................................................................................. 67
Loading Paper in the Rear Paper Feed Slot ....................................................................................... 73
Paper Loading Capacity..................................................................................................................... 78
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 85
4
Paper or Media Type Settings - Control Panel............................................................................... 86
Placing Originals on the Product ............................................................................................................. 89
Placing Originals on the Scanner Glass ............................................................................................. 89
Copying ...................................................................................................................................................... 93
Copying Documents or Photos........................................................................................................... 93
Copying Books, ID Cards, or Borderless Photos................................................................................ 96
Printing from a Computer ....................................................................................................................... 100
Printing with Windows ...................................................................................................................... 100
Selecting Basic Print Settings - Windows .................................................................................... 101
Paper Source Options - Windows ........................................................................................... 103
Print Quality Options - Windows ............................................................................................. 103
Multi-Page Printing Options - Windows................................................................................... 104
Selecting Double-sided Printing Settings - Windows ................................................................... 104
Double-sided Printing Options - Windows............................................................................... 107
Print Density Adjustments - Windows ..................................................................................... 107
Selecting Additional Layout and Print Options - Windows ........................................................... 108
Custom Color Correction Options - Windows.......................................................................... 110
Image Options and Additional Settings - Windows.................................................................. 111
Header/Footer Settings - Windows ......................................................................................... 112
Selecting a Printing Preset - Windows......................................................................................... 113
Selecting Extended Settings - Windows ...................................................................................... 115
Extended Settings - Windows ................................................................................................. 116
Printing Your Document or Photo - Windows............................................................................... 117
Checking Print Status - Windows............................................................................................ 119
Selecting Default Print Settings - Windows.................................................................................. 119
Changing the Language of the Printer Software Screens ....................................................... 120
Changing Automatic Update Options .......................................................................................... 121
Printing with the Built-in Epson Driver - Windows 10 S..................................................................... 122
Selecting Print Settings - Windows 10 S...................................................................................... 123
Printing on a Mac ............................................................................................................................. 126
5
Selecting Basic Print Settings - Mac ............................................................................................ 127
Paper Source Options - Mac................................................................................................... 131
Print Quality Settings - Mac..................................................................................................... 131
Print Options - Mac ................................................................................................................. 132
Selecting Page Setup Settings - Mac .......................................................................................... 132
Selecting Print Layout Options - Mac........................................................................................... 133
Selecting Double-sided Printing Settings - Mac........................................................................... 134
Double-sided Printing Options and Adjustments - Mac........................................................... 135
Managing Color - Mac ................................................................................................................. 136
Color Matching and Color Options - Mac ................................................................................ 137
Selecting Printing Preferences - Mac .......................................................................................... 138
Printing Preferences - Mac...................................................................................................... 139
Printing Your Document or Photo - Mac ...................................................................................... 140
Checking Print Status - Mac.................................................................................................... 141
Cancelling Printing Using a Product Button...................................................................................... 142
Scanning .................................................................................................................................................. 143
Starting a Scan................................................................................................................................. 143
Starting a Scan Using the Product Control Panel ........................................................................ 143
Scanning to a Memory Device ................................................................................................ 144
Scanning to a Connected Computer ....................................................................................... 146
Scanning to the Cloud............................................................................................................. 148
Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 150
Control Panel Scanning Options............................................................................................. 151
Changing Default Scan Job Settings ...................................................................................... 151
Starting a Scan Using Epson ScanSmart .................................................................................... 152
Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 153
Starting a Scan from a Scanning Program................................................................................... 155
Starting a Scan from a Smart Device........................................................................................... 157
Scanning a Document in Epson ScanSmart..................................................................................... 157
Saving a Scan ............................................................................................................................. 160
Attaching a Scan to Email............................................................................................................ 161
Sending a Scan to a Cloud Service ............................................................................................. 162
Printing a Scan ............................................................................................................................ 164
6
Selecting Epson ScanSmart Settings............................................................................................... 165
Changing the Epson Product....................................................................................................... 165
Changing the Scan Settings ........................................................................................................ 166
Changing the File Name Settings ................................................................................................ 169
Changing the Save Settings ........................................................................................................ 170
Save Settings.......................................................................................................................... 172
Customizing Action Icons ............................................................................................................ 174
Scanning in Epson Scan 2 ............................................................................................................... 175
Additional Scanning Settings - Main Settings Tab ....................................................................... 178
Additional Scanning Settings - Advanced Settings Tab............................................................... 179
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 180
Image Format Options................................................................................................................. 181
Scan Resolution Guidelines ........................................................................................................ 182
Using Memory Cards with Your Product ............................................................................................... 184
Inserting a Memory Card.................................................................................................................. 184
Removing a Memory Card........................................................................................................... 185
Printing from a Memory Card ........................................................................................................... 186
Viewing and Printing Photos ........................................................................................................ 187
Viewing and Printing Photos From the LCD Screen................................................................ 187
Memory Card or External USB Device Print Settings.............................................................. 190
Printing Photo Layouts from a Memory Card with a Template..................................................... 192
Printing ID Photos from a Memory Card ...................................................................................... 195
Creating and Printing a Greeting Card Template......................................................................... 197
Printing a Greeting Card from a Template ................................................................................... 199
Transferring Photos on a Memory Card ........................................................................................... 200
Setting Up File Sharing for Photo Transfers from Your Computer ............................................... 200
Transferring Photos from a Memory Card to Your Computer ...................................................... 201
Using an External Device with Your Product ........................................................................................ 203
Printing from a Camera .................................................................................................................... 203
Selecting Print and Photo Adjustment Settings ........................................................................... 203
Print Settings - Camera........................................................................................................... 206
Photo Adjustments - Camera.................................................................................................. 207
Connecting and Printing from a Camera...................................................................................... 208
7
Printing from a Camera Wirelessly .............................................................................................. 209
Viewing or Printing from a USB Flash Drive or External Device ....................................................... 210
USB Device File Specifications ................................................................................................... 210
Connecting and Using a USB Flash Drive or External Device ..................................................... 211
Printing Personalized Projects............................................................................................................... 213
Printing Patterned Paper .................................................................................................................. 213
Printing Calendar Pages .................................................................................................................. 214
Printing Schedule Pages .................................................................................................................. 216
Printing Lined Paper, Graph Paper, and Music Sheets .................................................................... 217
Printing Personalized Note Paper .................................................................................................... 218
Printing Coloring Book Pages .......................................................................................................... 220
Printing on CDs/DVDs............................................................................................................................. 223
CD/DVD Printing Features ............................................................................................................... 223
Loading a CD/DVD........................................................................................................................... 223
Removing a Printed CD/DVD ........................................................................................................... 225
Placing a CD/DVD on the Scanner Glass......................................................................................... 226
Copying onto a CD/DVD .................................................................................................................. 226
Printing Photos from a Memory Device Onto a Disc......................................................................... 227
Printing a Jewel Case Insert from a Memory Device ........................................................................ 229
Printing on CDs/DVDs from a Computer .......................................................................................... 230
Starting Epson Print CD - Windows ............................................................................................. 230
Printing Your CD/DVD Design - Windows ................................................................................... 231
Starting Epson Print CD - Mac .................................................................................................... 232
Printing Your CD/DVD Design - Mac ........................................................................................... 233
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 235
Check Cartridge and Maintenance Box Status................................................................................. 235
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen .................................. 235
Checking Cartridge and Maintenance Box Status - Windows...................................................... 236
Checking Cartridge and Maintenance Box Status - Mac ............................................................. 239
Purchase Epson Ink Cartridges and Maintenance Box .................................................................... 241
Ink Cartridge and Maintenance Box Part Numbers...................................................................... 241
Removing and Installing Ink Cartridges............................................................................................ 242
Printing with Black Ink and Expended Color Cartridges ................................................................... 248
8
Printing with Expended Color Cartridges - Windows ................................................................... 248
Printing with Expended Color Cartridges - Mac ........................................................................... 249
Conserving Low Black Ink with Windows ......................................................................................... 251
Replacing the Maintenance Box....................................................................................................... 251
Adjusting Print Quality............................................................................................................................ 256
Print Head Maintenance................................................................................................................... 256
Print Head Nozzle Check............................................................................................................. 256
Checking the Nozzles Using the Product Control Panel ......................................................... 257
Checking the Nozzles Using a Computer Utility...................................................................... 259
Print Head Cleaning .................................................................................................................... 261
Cleaning the Print Head Using the Product Control Panel ...................................................... 262
Cleaning the Print Head Using a Computer Utility................................................................... 265
Power Cleaning................................................................................................................................ 268
Power Cleaning Using the Product Control Panel ....................................................................... 268
Power Cleaning Using a Computer Utility.................................................................................... 270
Aligning the Print Head Using the Product Control Panel................................................................. 272
Cleaning the Paper Guide ................................................................................................................ 274
Cleaning and Transporting Your Product ............................................................................................. 277
Cleaning Your Product ..................................................................................................................... 277
Cleaning the Paper Rollers .............................................................................................................. 278
Cleaning the Translucent Film.......................................................................................................... 280
Transporting Your Product ............................................................................................................... 283
Solving Problems .................................................................................................................................... 286
Checking for Software Updates........................................................................................................ 286
Viewing the Help Screen .................................................................................................................. 287
Product Status Messages ................................................................................................................ 288
Running a Product Check ................................................................................................................ 292
Resetting Control Panel Defaults ..................................................................................................... 294
Solving Setup Problems ................................................................................................................... 295
Product Does Not Turn On or Off................................................................................................. 295
Noise After Ink Installation ........................................................................................................... 295
Software Installation Problems .................................................................................................... 296
Solving Network Problems ............................................................................................................... 296
9
Product Cannot Connect to a Wireless Router or Access Point .................................................. 297
Network Software Cannot Find Product on a Network................................................................. 298
Product Does Not Appear in Mac Printer Window ....................................................................... 299
Wireless Network Connection is Unstable on a Mac ................................................................... 300
Wired Network Connection Becomes Unstable........................................................................... 300
Cannot Print Over a Network....................................................................................................... 301
Cannot Scan Over a Network ...................................................................................................... 302
Solving Copying Problems ............................................................................................................... 303
Product Makes Noise, But Nothing Copies.................................................................................. 303
Product Makes Noise When It Sits for a While............................................................................. 303
Solving Paper Problems................................................................................................................... 304
Paper Feeding Problems............................................................................................................. 304
Paper Jam Problems in the Paper Cassette................................................................................ 305
Paper Jam Problems Inside the Product ..................................................................................... 306
Paper Jam Problems in the Rear Cover ...................................................................................... 309
Paper Ejection Problems ............................................................................................................. 312
Solving Problems Printing from a Computer..................................................................................... 312
Nothing Prints.............................................................................................................................. 312
Product Icon Does Not Appear in Windows Taskbar ................................................................... 313
Printing is Slow ............................................................................................................................ 314
Solving Page Layout and Content Problems.................................................................................... 316
Inverted Image............................................................................................................................. 316
Too Many Copies Print ................................................................................................................ 317
Blank Pages Print ........................................................................................................................ 317
Incorrect Margins on Printout....................................................................................................... 317
Border Appears on Borderless Prints .......................................................................................... 318
Incorrect Characters Print............................................................................................................ 319
Incorrect Image Size or Position.................................................................................................. 319
Slanted Printout........................................................................................................................... 320
Solving Print Quality Problems......................................................................................................... 321
White or Dark Lines in Printout .................................................................................................... 321
Blurry or Smeared Printout .......................................................................................................... 322
Faint Printout or Printout Has Gaps ............................................................................................. 324
10
Grainy Printout............................................................................................................................. 324
Incorrect Colors ........................................................................................................................... 325
Solving Scanning Problems ............................................................................................................. 326
Scanning Software Does Not Operate Correctly ......................................................................... 327
Cannot Start Epson Scan 2 ......................................................................................................... 327
Scanning is Slow ......................................................................................................................... 328
Cannot Send Scans to a Cloud Service....................................................................................... 329
Solving Scanned Image Quality Problems ....................................................................................... 329
Image Consists of a Few Dots Only............................................................................................. 329
Line of Dots Appears in All Scanned Images............................................................................... 330
Straight Lines in an Image Appear Crooked ................................................................................ 330
Scanned Image Quality Problems ............................................................................................... 330
Characters are Not Recognized During Conversion to Editable Text (OCR)............................... 332
Image Colors are Patchy at the Edges ........................................................................................ 332
Ripple Patterns Appear in an Image ............................................................................................ 333
Streaks Appear in All Scanned Images ....................................................................................... 333
Scanned Image Edges are Cropped ........................................................................................... 333
Resetting the Epson Scan 2 Settings .......................................................................................... 333
Solving Memory Card Problems....................................................................................................... 334
Memory Card Does Not Fit Into a Slot ......................................................................................... 334
Cannot View or Print Photos from a Memory Card or Device ...................................................... 335
Cannot Transfer Photos to or from a Memory Card or Device ..................................................... 335
Solving CD/DVD Problems............................................................................................................... 336
CD/DVD Problems....................................................................................................................... 336
Uninstall Your Product Software....................................................................................................... 337
Uninstalling Product Software - Windows.................................................................................... 337
Uninstalling Product Software - Mac............................................................................................ 338
Where to Get Help............................................................................................................................ 339
Technical Specifications ........................................................................................................................ 341
Windows System Requirements ...................................................................................................... 341
Mac System Requirements .............................................................................................................. 342
Paper Specifications ........................................................................................................................ 342
Printable Area Specifications ........................................................................................................... 344
11
Scanning Specifications ................................................................................................................... 346
Ink Cartridge Specifications.............................................................................................................. 347
External USB Device Specifications................................................................................................. 348
Memory Card Specifications ............................................................................................................ 349
Dimension Specifications ................................................................................................................. 350
Electrical Specifications ................................................................................................................... 350
Environmental Specifications ........................................................................................................... 351
Interface Specifications .................................................................................................................... 351
Network Interface Specifications ...................................................................................................... 351
Safety and Approvals Specifications ................................................................................................ 353
Notices ..................................................................................................................................................... 355
Important Safety Instructions............................................................................................................ 355
General Product Safety Instructions ............................................................................................ 355
Ink Cartridge Safety Instructions.................................................................................................. 357
Wireless Connection Safety Instructions ..................................................................................... 358
LCD Screen Safety Instructions................................................................................................... 358
Important Privacy Notice (Printer Serial Number)............................................................................. 359
FCC Compliance Statement............................................................................................................. 359
Binding Arbitration and Class Waiver ............................................................................................... 360
Trademarks...................................................................................................................................... 363
Copyright Notice............................................................................................................................... 364
libTIFF Software Acknowledgment.............................................................................................. 364
A Note Concerning Responsible Use of Copyrighted Materials................................................... 365
Default Delay Times for Power Management for Epson Products ............................................... 365
Copyright Attribution.................................................................................................................... 365
12
XP-970 User's Guide
Welcome to the XP-970 User's Guide.
For a printable PDF copy of this guide, click here.
13

Product Basics

See these sections to learn about the basic features of your product.
Product Parts Locations Using the Control Panel Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Voice-activated Printing Using AirPrint Using Google Cloud Print Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service

Product Parts Locations

See these sections to identify the parts on your product.
Product Parts - Front Product Parts - Inside Product Parts - Back
Parent topic: Product Basics
14

Product Parts - Front

1 Front cover
2 Output tray
3 Cassette 1 (upper cassette)
4 Cassette 2 (lower cassette)
15
5 Cassette edge guides
1 Rear paper feed slot
2 Paper support
3 Rear paper feed slot cover
4 Edge guides
5 CD/DVD tray
Parent topic: Product Parts Locations
16

Product Parts - Inside

1 Document cover
2 Scanner glass
3 Memory card slot
4
USB port for external USB devices
17
1
2 Ink cartridge holder
3 Scanner unit
4 Control panel
5 CD/DVD tray slot
6 Maintenance box cover
Parent topic: Product Parts Locations
power button and light

Product Parts - Back

1 AC inlet
2 Rear cover (duplexer)
18
3 LAN port
4 USB port for computer connections
5 Vent
Parent topic: Product Parts Locations

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.
Control Panel Buttons and Lights Adjusting Control Panel Position The LCD Screen Status Icon Information Navigating the LCD Screen Entering Characters on the LCD Screen Adjusting Control Panel Sounds Adjusting the Screen Brightness Changing LCD Screen Language Viewing Animations Turning Off Auto Selection Mode
Parent topic: Product Basics

Control Panel Buttons and Lights

19
1
2 LCD screen
Parent topic: Using the Control Panel
Related references
The LCD Screen Status Icon Information
Related tasks
Entering Characters on the LCD Screen Viewing Animations
power button and light

Adjusting Control Panel Position

You can adjust the position of the control panel to make it easier to access. Raise or lower it to the desired angle as shown.
Note: The control panel rises automatically when the product is turned on. The output tray slides out automatically when printing starts.
Parent topic: Using the Control Panel
20

The LCD Screen

1 Displays various status information; select an icon to check its status or adjust its settings
2 Menu options
3 Scrolls the screen to the right
4 Stores the output tray
5 Returns to the previous screen
6 Select a tab to view different options and settings
7 Settings options
8 Displays available buttons
Parent topic: Using the Control Panel

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions.
21
Icons Description
Displays the Supply Status screen.
Displays the network connection status; select the icon to set up or change your network connection.
• The product is not connected to a wired (Ethernet) network.
• The product is connected to a wired (Ethernet) network.
• The product is searching for an SSID or experiencing a wireless network connection issue.
• The product is connected to a wireless network; the number of bars indicates the connection's signal strength.
• Wi-Fi Direct is not enabled.
• Wi-Fi Direct is enabled.
The Quiet Mode setting is enabled or disabled. Select the icon to change the setting. Depending on the selected paper type and print quality, when this feature is enabled noise is reduced during printing at the cost of print speed.
Displays the Help screen.
Closes the output tray.
Displays additional information or instructions, such as loading paper or placing a document on the scanner; select the icon to display the information.
There is a problem with the indicated setting; select the icon for information on resolving the problem.
Parent topic: Using the Control Panel

Navigating the LCD Screen

Follow these guidelines to navigate and use the menus on the LCD screen.
22
Tap or press the screen to select an item or icon
Flick the screen to scroll swiftly
Slide your finger across the screen to move items
Close or open your fingers across the screen to zoom in or zoom out on a preview image
To change a setting, tap anywhere on the setting.
23
To enter a value in a field, tap the field to display the on-screen keyboard.
Parent topic: Using the Control Panel

Entering Characters on the LCD Screen

Follow these guidelines to enter characters for passwords and other settings.
On-screen keyboard
1 Displays the character count
2 Moves the cursor left or right
24
3 Switches between uppercase and lowercase characters
4 Switches between characters and numbers or symbols
5 Changes the keyboard layout
6 Displays a list of common domain names to choose from
7 Enters a space
8 Select when you are finished
9 Deletes the previous character
On-screen keypad
1 Cancels entry and closes the keypad
2 Select when you are finished
3 Clears the entered number
4 Deletes the previous number
Parent topic: Using the Control Panel

Adjusting Control Panel Sounds

You can adjust the sound level heard when you press buttons on the control panel.
1. Press the home icon, if necessary.
2. Select Settings.
25
You see a screen like this:
3. Select Basic Settings.
4. Select Sound.
5. Select Normal Mode or Quiet Mode.
Note: You can also press the icon on the home screen to switch between Normal Mode and Quiet Mode.
6. Do one of the following:
• Select Button Press.
• Select Error Notice.
7. Press the – or + icon to adjust the volume.
8. Select OK to exit.
Parent topic: Using the Control Panel

Adjusting the Screen Brightness

You can adjust the brightness of the LCD screen.
1. Press the home icon, if necessary.
26
2. Select Settings.
3. Select Basic Settings.
4. Select LCD Brightness.
Note: If you want to change the background color entirely, select Background Color.
5. Press the – or + button to adjust the brightness.
6. Select OK to exit.
Parent topic: Using the Control Panel
27

Changing LCD Screen Language

You can change the language used on the LCD screen.
1. Press the home icon, if necessary.
2. Select Settings.
You see a screen like this:
3. Select Basic Settings.
4. Scroll down and select Language.
5. Select a language.
6. Press the home icon to exit.
Parent topic: Using the Control Panel

Viewing Animations

You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem.
1. Select the help icon.
28
You see a screen like this:
2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures.
3. Select a topic from the list of available topics and follow the on-screen instructions.
29
While viewing the topics, you may see screens like this:
1 Displays the current step number and the total number of steps
2 Press the left arrow button to view the previous step
3 Indicates your overall progress through the animation
4 Press the right arrow button to view the next step
Parent topic: Using the Control Panel

Turning Off Auto Selection Mode

Auto Selection Mode changes the menu options on the LCD screen automatically depending on the action you perform. For example, loading a memory card automatically displays memory card-related menu options on the screen. You can turn off this feature if desired.
1. Press the home icon, if necessary.
30
Loading...
+ 335 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use